About Jeff Zabin

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So far Jeff Zabin has created 9 blog entries.

Why hotels need to turbocharge their service optimization capabilities

Leading hotels have always sought to handle the deluge of guest requests in a satisfactory and time-sensitive manner. The challenge today lies in the fact that guests expect ever-faster responses and ever-better service quality. They also expect a vast array of options for communicating their requests. Hoteliers, in turn, need to meet these expectations. And because the frontier on guest experience management continues to advance, they also need to ensure that they are driving optimal performance improvement on an ongoing basis.

Enabling technologies for hotel guest experience management

What considerations should hoteliers keep in mind when researching technology solutions in the context of guest experience management? The most important buying consideration may be, simply, the degree to which the hotel can automate the core functions that impact the quality of the guest experience, which, in reality, is practically all of them.

Selecting the solution starts by asking the right questions

Most hoteliers view revenue management as a strategic imperative, given the opportunity to improve the financial performance. That said, it is important to note that revenue management can take many different forms, some of which are far more sophisticated — and effective — than others.

Next-generation revenue management results in additional profit

A celebrated physicist once famously remarked that prediction can be very difficult, especially when it's about the future. That certainly applies to forecasting demand for hotel guest rooms. With the advent of next-generation revenue management capabilities, however, predicting the future has become a lot easier, more accurate and more profitable.

A roadmap for upgrading your hotel property management system

Property management solutions (PMS) account for the largest portion of the budget for hotel technology investments, according to The 2016 Smart Decision Guide to Hotel Property Management Systems. It’s no surprise, then, that PMS solution providers are continuously enhancing their platform capabilities.

The scoop on next-generation Property Management Systems

To the extent that it enables multiple guest-facing activities while capturing and storing guest profile data every step of the way, a next-generation property management system (PMS) can play a critical role in enhancing the guest experience.

Automating for success: Next-generation hotel property management systems

The scope of the platform capabilities has expanded beyond core functions like guest registration, room inventory maintenance, financial accounting and housekeeping assignment to encompassing virtually all aspects of hotel operations.

Restaurant POS systems are on the menu for a growing number of hoteliers

As they have a profound impact on hotel operations, guest satisfaction, revenue growth and overall profitability, here are some of the questions that hoteliers should explore with POS solution providers before they invest.

Next-generation property management systems: Is now the right time to upgrade?

When it comes to ROI on a new PMS investment, there are a number of questions that hoteliers should ask themselves.

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