Other than brand awareness, the single most important thing for your marketing to inspire in potential customers is trust.
How do you learn to recognize the winds of change so that you can pivot and redirect your career in the hospitality industry?
Love it, loathe it or simply live with it; you know as well as I do that TripAdvisor is here to stay. What you really want to know though, is how to avoid those damning and damaging reviews which inflict such heartache, anxiety and even anger.
Arabian Travel Market is the leading global event for the Middle East travel and hotel industry. But why was Dubai chosen to host this event at all?
To articulate the limitations of “pricing only” approaches, let’s start with the simplest possible example: you have one room left to sell on Thursday, and a customer comes in and offers you your highest possible rate for that day – should you take it?
Have you ever imagined what a private bank could do if it had a concierge willing to provide a unique service experience to a wealthy customer?
Your DOF is a great accountant. They do a solid job running the accounting department and they are very efficient. What’s the problem then?
Through a survey of over 1,000 industry professionals, eHotelier provide an insight into the industry's views on the changing role of the general manager and host.
In a service oriented hotel or restaurant operation, guests usually come first. We try to make the impossible, possible...
For many years, hotels and OTAs have had an ongoing feud, acting more like rivals than the business partners that they should be. What's happening now?