The trust factor: Three tips to inspire potential customers

Other than brand awareness, the single most important thing for your marketing to inspire in potential customers is trust.

By |June 16th, 2017|

The relevance of remaining relevant for every hospitality professional

How do you learn to recognize the winds of change so that you can pivot and redirect your career in the hospitality industry?

By |June 15th, 2017|

Seven behavioural techniques to help you avoid negative TripAdvisor reviews

Love it, loathe it or simply live with it; you know as well as I do that TripAdvisor is here to stay. What you really want to know though, is how to avoid those damning and damaging reviews which inflict such heartache, anxiety and even anger.

By |June 15th, 2017|

Why has Dubai hosted the Arabian Travel Market for the last 25 years?

Arabian Travel Market is the leading global event for the Middle East travel and hotel industry. But why was Dubai chosen to host this event at all?

By |June 14th, 2017|

Pricing does not equal revenue management for hotels

To articulate the limitations of “pricing only” approaches, let’s start with the simplest possible example: you have one room left to sell on Thursday, and a customer comes in and offers you your highest possible rate for that day – should you take it?

What do Swiss hospitality and private banking have in common?

Have you ever imagined what a private bank could do if it had a concierge willing to provide a unique service experience to a wealthy customer?

By |June 13th, 2017|

Why doesn’t my director of finance step up?

Your DOF is a great accountant. They do a solid job running the accounting department and they are very efficient. What’s the problem then?

By |June 13th, 2017|

Who’s the Host?

Through a survey of over 1,000 industry professionals, eHotelier provide an insight into the industry's views on the changing role of the general manager and host.

By |June 9th, 2017|Tags: , , , |

Surprise your guests with a little bit of culture and tradition

In a service oriented hotel or restaurant operation, guests usually come first. We try to make the impossible, possible...

By |June 9th, 2017|

Reimagining the online booking channel

For many years, hotels and OTAs have had an ongoing feud, acting more like rivals than the business partners that they should be. What's happening now?

By |June 8th, 2017|
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