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Four Seasons takes to the skies with branded jet

If your guests aren't coming to you, try flying them in on your own plane - that's the latest concept from Four Seasons, anyway.
...

[Apr 24, 14 | 7:08 am] More...

News in brief

European hoteliers benefit from spring bank holiday

Skål urges Venezuelan government to assist local travel agents

Cintas announces plant-based apparel collection
...

[Apr 24, 14 | 7:07 am] More...

Take the emotion out of room rate strategy

By Gaby Gramm: To maximise profit, rate strategy involves finding the right mix: the right room at the right rate to the right guest on the right night. It is a complex issue, ...

[Apr 24, 14 | 7:06 am] More...

10 skills for customer service success

By Katie Scheer: Ordinary interactions only get you so far; memorable interactions create long-term customer relationships....

[Apr 24, 14 | 7:05 am] More...

5 tips to growing your hotel database

A rich customer database is key to helping hotel marketing strategies succeed, drive revenues and increase guest loyalty. ...

[Apr 24, 14 | 7:04 am] More...

Room cleanliness tops list of grievances from disgruntled guests

Staff take no action in almost a third (29 per cent) of cases when a guest has complained about their hotel room, according to new research from hotel health and safety expert CheckSafetyFirst.com. ...

[Apr 24, 14 | 7:03 am] More...

Appointments

Michael L. Walker appointed GM of DoubleTree by Hilton Houston Downtown

Jay Campbell new GM of Hilton Clearwater Beach Resort

The Beaumont appoints Kate Dixon as Director of Sales and Marketing

John ...

[Apr 24, 14 | 7:02 am] More...

Openings

ANA Holiday Inn Sapporo Susukino opens in popular tourist spot

The first U Hotels & Resorts to open in Pattaya in early 2015

Aloft arrives in Alberta

ANA Crowne Plaza expands in ...

[Apr 24, 14 | 7:01 am] More...

International travel on the rise across all markets

TripAdvisor announces results of is bi-annual TripBarometer study, revealing global travel trends based on responses from more than 61,000 respondents. ...

[Apr 23, 14 | 7:08 am] More...

News in brief

Arianna Huffington joins newly-launched Westin Well-Being Council

Choice Hotels to introduce Clarion and Quality brands in China

Trigild and Blu Hotel Investors announce second hotel acquisition

3RD HOME and The Ritz-Carlton Destination ...

[Apr 23, 14 | 7:07 am] More...

Upset customers: three root causes

By Brett Patten: Most problems with customers funnel down to three root causes, and understanding what's generating the negative energy will help to proactively manage the issue.
...

[Apr 23, 14 | 7:06 am] More...

Will there be 'content shock' in travel?

By Frederic Gonzalo: I am not seeing a massive movement towards content marketing in travel. Yet. But will we reach a point when too much content will kill the content? ...

[Apr 23, 14 | 7:05 am] More...

Cachet Hotel Group to launch new Nano Hotels & Resorts brand in New York City

Nano Hotels will be developed for experienced travellers who seek unusual experiences, and the vision behind the new brand includes: quiet design, artistic focus, technology personalisation and culinary innovation.  ...

[Apr 23, 14 | 7:04 am] More...

3 easy tips for turning to-do's into dones

By Erika Napoletano: Is the latest to-do list app not doing it for you? These 3 pointers can help you get more accomplished in your daily life....

[Apr 23, 14 | 7:03 am] More...

Appointments

Romain Chan appointed General Manager of Pan Pacific Hotel and Serviced Suites Ningbo

Hard Rock announces Marco Roca Executive VP/Chief Development Officer, Hotel

Outrigger Enterprises Group promotes Mary Loy and welcomes Richard Oshiro

[Apr 23, 14 | 7:02 am] More...

Openings

Carlson Rezidor opens the Radisson Blu Mammy Yoko Hotel, Freetown in Sierra Leone

Fairmont Residences Nanjing set to open in January 2015

Outrigger Mauritius Resort and Spa celebrates opening

Carlson Rezidor announces ...

[Apr 23, 14 | 7:01 am] More...

Who made the Conde Nast Traveler 2014 Hot List?

The coveted Conde Nast Traveler's Hot List is a round up of the best new hotels that opened in the past year. They considered 510 properties in 93 countries, but only 33 made the winner's ...

[Apr 22, 14 | 7:08 am] More...

News in brief

Marriott Rewards Members engage with Google Wallet

Hampton Hotels updates two of its signature offerings

IHG announces strategic alliance with Coca-Cola

Concord Hospitality sells 13-Hotel portfolio for $240 Million

The Royal ...

[Apr 22, 14 | 7:07 am] More...

5 tips to improve your revenue management strategy

By: Shona Whitehead: When you think about where revenues come from, start with the customer. Here are five tips to focus your strategy from the "outside in"....

[Apr 22, 14 | 7:06 am] More...

Fortifying your comfort foods

By Larry Mogelonsky: Keep in mind the crux of comfort foods - emotional eating with a pinch of indulgence - and you'll be sure to satisfy your patrons....

[Apr 22, 14 | 7:05 am] More...

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