On average 82 percent of the overall respondents claimed to have had a bad hotel experience on holiday. This is the conclusion of the latest trivago survey which was answered by 4,876 users from six trivago different nations in June 2009. Among the Brits the most common complaint was bugs in the room (22 percent). Ten percent stated that they had been in a room that was either unclean or had broken appliances, the same percentage complained about noisy neighbours. Surprisingly seven percent of British respondents declared that they got food poisoning from the hotel food; one percent ended up with chlorine poisoning from the pool.
In comparison to other European countries the Brits have the most complaints; only 14 percent stated they did not have any hotel issues whilst on holiday. The French travellers had the least complaints with 23% reporting they never had a bad hotel experience; the Dutch are a close second at 22%. The most wide spread problem was bugs in the room, with the Dutch (19 percent), German (19 percent), Spanish (17 percent), the French (15 percent) and the Italians (15 percent) all naming this the number one problem. Another big complaint in Spain (ten percent) and Germany (seven percent) was that no room was available upon arrival, despite booking in advance. Overall, one percent of respondents from each country got chlorine poisoning from the hotel pool.
The online survey ‘What was the worst hotel experience you had on holiday' was answered by 4,876 visitors to trivago.co.uk, trivago.de, trivago.es, trivago.fr, trivago.it and trivago.nl throughout June 2009.
Travellers find the ideal hotel for the best rate on trivago. The online service compares the hotel rates of 53 booking sites for 400,000 hotels worldwide. Additionally trivago has integrated over 15 million hotel reviews and shows the overall rating for each hotel. trivago does not just compare the prices of online hotel booking sites, but also the rates. Users can see whether breakfast is included and if cancellation and payment by credit card is possible. trivago has the first "Freestyle" meta search: travellers are able to search by holiday region, city or hotel name. trivago with its headquarters in Dusseldorf, Germany was founded in 2005 and currently operates 17 international country platforms.