B Williams Enterprise Webinar Spurs Service Superstars to Action

Feb 26, 10 | 1:55 am

On Wednesday ehotelier.com and B Williams Enterprise presented a webinar entitled Service superstars...Work like you own it! Bryan Williams shared his tips on the skills and attitudes needed to serve like a service superstar, talking about being a service ambassador, taking pride in your personal appearance, identifying and acting on guest preferences and developing personal service standards. A selection of the feedback comments from the webinar follow:

• Great webinar and I am pumped that several managers on property will also be engaging on the webinar later this afternoon.  I am motivated to again start a very difficult day.  I have a great staff...but will focus on my "living it" employee today.
  --Haydee Fernandez, The Pierre New York--

• Thank you for the very informative webinar today.
  --Alex de Villiers, 12 Apostles Hotel (South Africa)--

• Thank you for your time and sharing your knowledge with everyone. My husband is in the hospitality industry as well, and I plan to share your presentation with him. Paying it forward, as they say. I'm looking forward to receiving the book and reading it cover to cover. Have a very pleasant week!
  --Kristin Durand, Le Pavillion Hotel (New Orleans)--

• Dear Mr. Williams: Thank you for the webinar today! That was excellent information, and a very welcome "shot" in the arm. Thank you again for your time and efforts, and I look forward to implementing your suggestions!
  --April DeShields, Bernardus Lodge (Carmel Valley, CA)--

• Thank you so much for the Webinar! It was an excellent experience and I will be glad to attend these kind of events again. I also find the articles of B. Williams useful and I hope that it will help me and my colleagues to provide our guests with a unforgettable  "WOW" experience.
  --Margarita Khmelnitskaya, Grand Hotel Europe (Russia)--

• First of all I would like to congratulate you for a successful webinar and thank you as well for a very effective information you have shared to us. I am looking forward to share this with my team here in Kuredu Island Resort and Spa, Maldives.
  --Ingrid Alpas, Kuredo Island Resort (Maldives)--

• I wanted to email you and thank you personally for your web seminar, it was most interesting and you made a real impact with some of the points you made.
  --Yvonne Peters, Ashford Castle (Ireland)--