Hotels Share Information on Bad Customers

Oct 06, 10 | 1:53 am

By Heidi Ross

A new "GuestScan" initiative aimed at protecting hotels from "nightmare guests" will be implemented this month across the UK. The new system's design allows hotels to verify credentials of potential hotel guests prior to booking reservations.

The system referred to as "GuestScan" provides instant access to a guest's hotel history, which allows the hotel to assess risk prior to renting a room or facility. In times past, hotel clerks were at the mercy of the guest's decency and integrity when renting a room. GuestScan eliminates the need for clerks to rely on intuitions, but can base rental preferences on past behaviors.

Initial screenings and smarter rentals will filter guests reducing the number of "trashed" rooms, non-compliant guests and guests with a history of being problematic. The extensively detailed database is available online via smartphone, PC or laptop. The database contains details of past offenders that are logged by other members of GuestScan.

Neil Campbell developed the concept after a neighbor who owns a Bed and Breakfast suffered at the hands of a "visitor from Hell".

Devon and Cornwall Police along with other tourism organizations agree that GuestScan has the ability of saving British tourism millions annually and will "restore the balance of power" back to hotel chains.

GuestScan officials are expecting to register more than 10,000 hotels, motels and other places that offer public lodging. A spokesperson for the company explained the company's purpose as being one meant to accommodate hotels with the ability to prepare and protect themselves from disreputable guests.


Source: internetbits.com