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Observations on Hotel Safety and Security for Hospitality Brands
By Dr. John Hogan
There are many issues facing Hospitality Brands and Hotel Management Companies as they expand their operations in global markets. With the expansion comes increasing pressure to address safety and security issues in both the marketplace and the training classroom.
In preparing a new training series for a major client, one of the primary focus areas included hotel safety and security. I considered some of the travel safety and security issues the hospitality industry has addressed in the last 10 years:
The high profile of security at the 2012 Olympics reminds us of world travel risks and pursuant changes in security protocols in many locations, cities and hotels. The recent shooting spree in a public movie theater has already exposed the theater company to a public examination of their “reasonable care” and practices. What did they know about the proper security of their exterior doors? What should they have known?
These are familiar questions to those of us in hospitality.
The new training program mentioned above included topics addressing negligence and recognizing that “reasonable care” is an evolving reality. Other topics offer learning scenarios and stress the need to train staff to note and report unusual behaviors or out-of-the- ordinary activities.
My research included related subject matter and how they affect us in practical ways. These areas from a wide range of industry support resources and included:
These and other resources offer some comprehensive observations and approaches that are potentially applicable to various groups involved in hospitality and travel.
My research on these topics also identified an upcoming interactive program that addressed many of these and other topics. Sponsored in coordination with the Greater Houston Conventions and Visitors Bureau, the Conrad Hilton College of Hotel and Restaurant Management at the University of Houston, the 2012 Global Congress on Travel Risk Management presented by HospitalityLawyer.com is right on target. Held in a gateway city with more than 90 international consulates and numerous National or Regional Headquarters for both Associations and Corporations, this two day program is a resource of value for Travel Suppliers, Travel Buyers and government support offices.
Topics to be offered include:
Each of these sessions will be presented by recognized legal, medical, government, and corporate hospitality professionals involved in these and related issues.
This is the 2nd Annual Congress and the agenda appears to be more sophisticated and wider in scope than the 2011 program. While I did not attend the 1st Congress, I did attend the 2012 10th Annual HospitalityLawyer.com Conference, which had exceptional program content in a medium-sized conference setting, which allowed for networking across channels of attorneys, management company executives, brand representatives, consultants and hotel operators. I would project the same networking opportunity at the upcoming Global Congress on Travel Risk Management in early October 2012.
The issue of Safety and Security is prominent as one of many issues facing Hospitality Brands and Hotel Management Companies today. I trust that a greater awareness of the significance of this issue will encourage more hoteliers, hotel owners and brands to expand their attention to addressing their training protocols and practices.
About the author
John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com, which has more than 1600 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hospitality consulting and hotel expert witness services.
KEYS TO SUCCESS™ is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™ and Principles for Success.
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