Simon Delcomminette, Chef Concierge of Hotel Le Royal and President, Les Clefs d'Or Luxembourg, is interviewed by Roberta Nedry, President of Hospitality Excellence in Cologne, Germany at the 31st National Congress of Les Clefs d'Or. Simon speaks 8 languages and talks about his role as Western Zone Director and the concierge impact.
About the Author
Roberta Nedry is President of Hospitality Excellence, Inc., leaders in guest experience management. Ms. Nedry has developed a unique 3D Servicesm methodology to take guest service to the next level. Her firm focuses on guest, customer and client service, the concierge profession and service excellence training for management and frontline employees. To learn more about Hospitality Excellence programs, exceptional service and the new 3D Servicesm Online training program - a New Dimension in Service Excellence, visit www.hospitalityexcellence.com