TripAdvisor Review Costs Hotel Employee His Job

Oct 15, 12 | 12:02 am

By Jessica Festa

While many travellers enjoy using TripAdvisor to browse reviews of hotels and excursions, employees of tourism organizations have reason to fear the popular website and its unverified critiques. In fact, Fred Keeler, a former bartender at the Four Points by Sheraton Philadelphia Northeast hotel for almost 14 years, was fired after being the target of a TripAdvisor review.

"I've never heard of anyone being targeted specifically and actually being fired over a TripAdvisor review," Fred Keeler told NBC News. "I want to prevent this from happening to anyone in the future."

The post, written by user "Angelo G" and titled "Bad, Bad, Bad... Did I Say Bad!" gave the Sheraton a rating of 1 out of 5 and complained about everything from a "crappy check-in" to shower drains being clogged. What hurt Keeler, however, was a comment the writer made about the "one good thing" about his stay. Angelo G wrote, "The bartender, I think his name was Fred said for $20 tip he would give me open tap all night, he said 'they count the good stuff."

Keeler had had an argument with one of his co-workers the night before, and this is who he believes wrote the post. When the bartender was summoned to the human resources department, denied the allegation when shown the review. He was fired five days later.

When NBC called Four Points by Sheraton Philadelphia Northeast for follow-up comments they declined to discuss the case, stating it was against company policy to talk about employee matters.

There's more…  continue reading the complete article "TripAdvisor Review Costs Hotel Employee His Job" on the Gadling website.