To keep up with the demands of today's global business climate, it's essential for professionals to have access to the most up-to-date business resources and equipment so they can tend to their company's needs even while traveling.
How do you decide which resources are the most important to have in your business center? Here are five must-haves for every hotel.
Laptops and Tablets
Being able to work on a laptop while traveling for business is a must. But what happens if your guest has an emergency and no longer has access to his own laptop? Remove the worry and provide laptop services to professionals who stay in your hotel. You can offer access to tablets as well.
Rental services featuring high-quality tech equipment will be a welcome addition - - and a necessary one - for any top-notch business center.
Hotels are not only places to rest, but places to work.
There should never be a time when your guests are not able to connect online. Accessing the internet is a minimum expectation for any business professional. Be sure your access hotspot is reliable and the signal is strong throughout the hotel complex. Make it easy for guests to access your WiFi, and immediately troubleshoot any issues that may arise. Finally, security is of utmost importance. Guests must be assured that their information and online dealings are secure and they are not risking identity theft or disclosure of corporate secrets.
Printers and Scanners
Business professionals frequently need to scan or print important documents, so be sure you have these services covered. Your guests should be able to print from any location within your hotel. Set up a network that will allow wireless printing not only from laptops and tablets, but from smartphones, if needed.
You should have printers that not only have black and white printing, but color, too. In addition, be sure your business center can handle transparencies and odd-sized paper.
You should provide fax services for business professionals that will handle not just in-country transmissions, but international ones as well. Again, reliability and security are two main issues where faxes are concerned.
Be sure your fax charges are reasonable as well. The key is to offer quality service that will not over inflate the guest's final hotel bill. After all, you want your guests to return and stay with you again.
Another must-have for your business center is packing and shipping services. Again, be sure you offer in-country as well as international packing and shipping options. Shipping providers are important, so make sure you offer FedEx and UPS shipments in addition to any other providers with which you may have accounts.
It's important to have plenty of packing supplies as well. Not all items that must be shipped will fit into standard-sized boxes or envelopes, so provide a varied selection of packing items and resources.
Give your customers premier business service.
As you design the business center for your hotel, keep in mind which services and resources will be the most useful for professionals using your accommodations. Make a note to revisit the design of your center on a regular basis to ensure you're keeping up with advances in business technology. If you keep your patrons happy, they will remain loyal to you and will continue to stay with you for many years to come.
Bev Sninchak is a veteran freelance writer with 16 years of experience producing content for both print and online publications. She writes about many subjects, from the importance of managing online reputation to mastering social media strategies.