McAuley Rises, Buckingham Joins, as Fairmont Reorganises
A re-organisation of Toronto-based Fairmont Holdings, which now sprouts a freshly registered corporate entity and logo, FRHI Hotels & Resorts, sees Aiden McAuley rising as FRHI’s senior vice president-operations Europe, based in Zurich, and Wayne Buckingham joining as senior vice president-Asia, based in Singapore. McAuley is now responsible for FRHI Hotels & Resorts’ 30 hotels in Europe across the three brands, Raffles, Fairmont and Swissôtel. McAuley, who assumed his role December 1, was managing director of Fairmont Singapore Swissôtel The Stamford Singapore and regional vice president-Asia/Pacific of Swissôtel Hotels & Resorts. His successor in Singapore, Tom Meyer, will be on board in January. Buckingham, McAuley’s counterpart for the Asia region, is understood to be joining in January. He served as senior EVP at Thai Charoen Corp TCC Land Leisure and was a former long-time Starwood Hotels & Resorts’ senior executive. The new organisation is understood to be region-driven than brand-driven, sharing the same system for sales, HR and IT, among others. Meinhard Huck, who championed Swissôtel Hotels & Resorts as president, based in Zurich, retired in October. It is not clear yet if the roles of president-Raffles Hotels & Resorts, held by Peter French, based in Singapore, and president, Fairmont Hotels & Resorts, held by Jennifer Fox, officially based in Toronto, will continue in the future, given the move to operate the three brands under the single FRHI entity. FRHI is to issue an official statement soon. Source: TTG Asia
Flybe Voices Anger over NATS 'Fiasco'
Flybe has hit out at air traffic controllers for washing their hands of any financial compensation to passengers hit by the flight "fiasco" at the weekend. The airline said it's unacceptable that airlines have to act as the "insurers of last resort yet again" under European law. Chief commercial officer Paul Simmons said: "It's clearly not a fair system when NATS can wash their hands of any financial compensation to the millions of passengers who were let down. But the airlines once again have to act as 'the Insurers of last resort' and pick up the tab. That's really not acceptable." Simmons said Flybe had 170 flights scheduled for Saturday December 7 but only 27% of our services got away within 15 minutes of their scheduled time and four were cancelled. He paid tribute to the work of staff who helped deal with the disruption. Ryanair has also criticised NATS and its regulator Civil Aviation Authority, calling on contingency plans to be put in place. NATS is currently carrying out an investigation of what went wrong with its internal phone systems. A spokesman for the CAA said it was waiting for the outcome of that review before a decision will be made on compensation. He said airlines pay a fee for NATS services and that its performance was regulated over set periods of time. "It's too early to say whether there could be any reduction in fees for airlines," he said. Source: Travel Mole
Madam Tussauds Arrives in Singapore's Sentosa Next Year
Singapore will welcome the debut of wax museum Madame Tussauds at Sentosa's Imbiah Lookout in the second half of 2014. The attraction, according to local broadsheet The Straits Times, will be located next to the existing Images of Singapore (IOS) exhibit. Madame Tussauds owner Merlin Entertainments said the two attractions will be packaged together to showcase Singapore’s history and culture. The global attractions operator will invest over S$20 million (US$16 million) into the project, which also covers a revamp of IOS. Merlin’s divisional director, Meike Schulze, was quoted as saying: “Sentosa is such a vibrant place, and it’s a great implemented and embedded leisure attraction already. And that is just creating the perfect home for us.” Apart from the wax figurines of famous singers and actresses like Katy Perry, Jay Chou and Kate Winslet, Sentosa Development Corp chief executive, Mike Barclay, was reported as saying that the museum will include famous people who “have had a hand in shaping Singapore” as well. Source: TTG Asia