Global hospitality management company Swiss-Belhotel International has announced the launch of 'Live Chat', a feature on the company's website www.swiss-belhotel.com to facilitate instantaneous online interaction between guests and company representatives.
The 'Live Chat' feature enables fast access to comprehensive information about the facilities and services of each Swiss-Belhotel International property.
Managed by a dedicated team of e-Commerce Account Managers, 'Live Chat' will be manned during office hours, from 9:00 am to 6:00 pm, Monday to Friday, providing efficient and convenient customer care.
The 'Live Chat' feature is available in two languages, Bahasa Indonesian and English, with more languages to become available in the near future based on customer demand.
Swiss-Belhotel Chairman and President, Mr Gavin M. Faull, said he was delighted to be further strengthening the company's reputation as a regional leader in hospitality management excellence with the launch of 'Live Chat'.
"One of our founding commitments is to go above and beyond to provide high standards of customer service and professionalism. It is this principle that has been at the cornerstone of our sustainable development as a company and will continue to fuel our growth," said Mr Faull.
Swiss-Belhotel International's portfolio currently comprises more than 120 hotels and resorts ranging from two- to five-star brand classifications across Asia and the Middle East.