IFH® UK, the leading hotel training and mystery shopping specialist, has launched "IFH® Train & SaveTM" a new program which allows clients to pay one annual fee of £900 to gain access to as many IFH® open training courses as they wish to attend throughout 2009. The company will run courses weekly across specialist hospitality disciplines including Sales, Reservations skills, Revenue Management & Customer Services.
Participating hotels may send as many staff as they like up to a maximum of 4 on any one of the courses. Typically, a hotel expecting to train one reservations agent, revenue manager, and front office team member in a year would expect to save over 65% on their training costs.
By actively participating in multiple courses, hotels can make significantly greater savings. The only additional cost is the daily delegate rate at the host hotel which covers food and refreshments during the training course. The program fee can be paid annually or hotels can manage their budget by spreading the fee into 12 monthly payments.
"Whilst it is essential for hotels to keep control of budgets, it's also critically important to maintain customer service levels during these unprecedented market conditions where competition is fiercer than ever and retaining customer loyalty is essential ." commented Ally Dombey, MD, IFH® UK, "Our aim at IFH® is to make training accessible and affordable to all hotels during this period."
"For many hotels, finding the time to get their staff through essential training is problematic even when there are in house trainers. This program offers an additional low cost option to top up essential skills".
The offer is open to the first 150 hotels that apply and pay for participation in the program. The hotels joining the program in 2009 will get first option on continuing the program for 2010.
Established in 1989 IFH® Worldwide is headquartered in Frankfurt Germany and has offices in Singapore, Hong Kong, Miami, Dubai and the UK giving the company international depth and coverage. IFH provides mystery shopping and training services designed to develop clients into centres of excellence.
All IFH® coaches and quality benchmarking program managers have extensive experience in the hospitality arena.
IFH® United Kingdom was established in January 2008 and has offices in Covent Garden, London. IFH® Worldwide clients include Jumeirah, Peninsula. Rotana, Jurys Doyle, The Langham Group, Moevenpick, NH Hoteles and WORLDHOTELS.