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DO's and DON'Ts of Hotel Technology
Due to various advances in technology, and general adoption of certain platforms and practices, the list now includes over 100 reference items - almost double since V1.
Not all may apply to your particular business, but they should prove a good reminder as to how important this area is, and just how much it can negatively impact the customer experience and of course your bottom line, if implemented incorrectly.
Terence Ronson began his hospitality career over thirty years ago as a Chef, and has held various management positions with prominent hotels, both in England and Asia. In 2000, Terence started Pertlink, a hospitality IT Consulting firm headquartered in Hong Kong that specializes in helping hotels differentiate themselves through the effective use of technology.
Terence moderates an online discussion group for in-room technology at: www.wiwih.com firstname.lastname@example.org. while at the same time puts out an active Hotel Technology Blog and participates in numerous hospitality related events. Professional affiliations include membership of the Hospitality Financial Technology Professionals (USA), the Hotel Catering Institute Management Association (UK), HTNG - Hotel Technology Next Generation, and is a proud Member of the Institute of Hospitality Consultants. Terence can be contacted
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