Which Country Provides the Most "Comfortable" Hotel Experience?
Market Metrix Examines How Countries, Hotel Brands, and Guests Differ Across the Global Hotel Industry. The international component of the MMHI is based on 10,000 guest interviews of non-US hotel stays annually. The results offer a fascinating glimpse into how countries, hotel brands, and guests differ across the global hotel industry. Here are highlights from the most recent survey results.
Countless results of surveys and questionnaires land on managers’ desks, who, faced with apparent contradictions or inconclusive statements, add them to the previous volumes in the filing cabinet. A clever new approach stops people ticking umpteen little boxes and aims to give hotel operators what they really need - quantifiable insights linked to financial metrics.
The Best Hotel Sales Director I Ever Met - What Do The Good Ones Have in Common?
I was overwhelmed by the many emails I received from my article describing “The Best General Manager I Ever Met”. Thank you all; it appears that many people recognized the same traits. It seems natural to follow-up with the supremely important position of sales director. Everything begins with a sale, as they say; what can be more important than that? By Neil Salerno – The Hotel Marketing Coach
Host Marriott Acquiring 38 Luxury and Upscale Hotels from Starwood for Approximately $4.04 billion
Host Marriott Corporation announced today that it has signed a definitive merger agreement to acquire 38 luxury and upper upscale hotels from Starwood Hotels and Resorts for approximately $4.04 billion. The portfolio consists of 25 domestic and 13 international properties and a total of 18,964 rooms managed under the Westin(R), Sheraton(R), W Hotels(R), The Luxury Collection(R) and St. Regis(R) brands*.
Eighty percent of companies believe they deliver a superior customer experience, but only 8 percent of their customers agree, says Bain & Company. Here's how to repair the disconnect. From Harvard Management Update.
Look Who's Talking - Interview with Gerald Lawless, CEO of Jumeirah
It may be the biggest luxury hotel company that you've never heard of - until now. Jumeirah, the Dubai-based luxury hospitality group, recently announced it would manage New York's Essex House as of Jan. 15, 2006, as part of a recently unveiled international growth strategy. The group also will expand its network of international sales offices and start using a new GDS code (JT) for all its hotels, effective Dec. 1. In addition, it will launch an extensive consumer and trade marketing campaign promoting the introduction the Jumeirah brand.
1995-2005: Results on ten years of growth for the hotel chains worldwide
The year 2005 marks MKG Consulting’s 20th Anniversary. It also marks the publication of the tenth worldwide ranking of hotel brands and groups in HTR Magazine . In a few days time, the sixth Worldwide Hospitality Awards will be held on 7th November at the Hilton Arc de Triomphe Paris, in the presence of Kurt Ritter, president of the Rezidor SAS Hospitality. On this occasion, the time has come to assess the development of these hotel groups…
Zagat's 2006 Top Restaurant Guide highlights Dining Trends and Issues
Zagat Survey released its 2006 America's Top Restaurants guide. The book covers 1,352 eateries in 41 cities nationwide, surveyed by over 115,000 avid restaurant-goers. In addition to rating and reviewing the most significant eateries in each city, the Survey includes a great variety of comparative data regarding meal costs, tipping, favorite cuisines, customer complaints, frequency of dining out and much more. It also points to a variety of national dining trends and issues.