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Give Me A Break!
By Larry Mogelonsky
Ten Pesky Things That Annoy Guests
“Give me a break!” That’s what a guest will say or think when they come across something in your hotel that’s outrageous, and not in a good way. These are loyalty detractors; pesky little issues that even a guest, with their limited knowledge of the industry, knows to be wrong outright. Given the increasingly lofty expectations of travelers these days, minutia such as these ten are instant deal breakers. When guests come across one of them, they roll their eyes and their subconscious whispers to them, “You’re definitely NOT staying here again.”
They are also issues that can be easily fixed. So, give yourself a break from negative reviews and bad word of mouth by addressing these ten items.
About Larry Mogelonsky
Larry Mogelonsky (email@example.com) is the president and founder of LMA Communications Inc. (www.lma.ca), an award-winning, full service communications agency focused on the hospitality industry (est. 1991). Larry is also the developer of Inn at a Glance hospitality software. As a recognized expert in marketing services, his experience encompasses Four Seasons Hotels & Resorts and Preferred Hotels & Resorts, as well as numerous independent properties throughout North America, Europe and Asia. Larry is a registered professional engineer, and received his MBA from McMaster University.
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