The Airline Information Group has called out the hotel industry and Facebook for the roles they play in facilitating credit-card fraud. The group says that while many instances of fraud begin with hackers stealing numbers, a large portion also begins with employees of "gas stations, restaurants and particularly hotels" stealing numbers from customers. AIG managing partner Michael Smith, said front-line hotel employees can easily access and steal credit card numbers, paper copies of which often are stored at the properties. These paper copies are "much less secure than the masked electronic credit card information standard in almost any other industry."
Hotels are responsible for nearly a third of all credit card fraud globally, and thieves often then use the numbers, combined with data they extract about the customer from Facebook, to buy airline tickets. Jan-Jaap Kramer, CEO of the Dutch fraud prevention consultancy FraudGuard, says criminal rings have set up many pages on Facebook to facilitate and share information about credit card fraud. Many of these show all credit card details like CVC code, expiry code, the PIN code for online payments and personal data of the cardholder including home address, date of birth, social security numbers and more. "We have asked Facebook to block these pages, but it takes no action," Kramer says. "The result is greater fraud losses for consumers and merchants, ruined credit records and misery trying to sort out fraudulent transactions."