We are thrilled to announce that Kimpton Hotels & Restaurantsis the Market Metrix Hospitality Index (MMHI) winner for Q3 2013. This well-loved boutique brand earned the top customer satisfaction score in the world during this period. A consistent top-performer in the Market Metrix customer satisfaction rankings, Kimpton was the biggest mover this last quarter, improving already high satisfaction scores by nearly two points. Kimpton Hotels & Restaurants has been a Market Metrix client since the start of 2008.
"There is nothing more important to our mission to be the best loved hotel company than how our guests feel about us," commented Mike Depatie, CEO and President at Kimpton Hotels & Restaurants. "We listen carefully to our guests, and take care of people in a way that requires our willingness to create real relationships with the guests in our care. It's absolutely thrilling to see the commitment of the Kimpton team reflected in these terrific scores."
Congratulations to Kimpton! Below is the global satisfaction top 10 for Q3 2013 according to the Market Metrix Hospitality Index. For more winner information by region, segment, customer satisfaction score and NPS, check out our interactive widget. And see top 10 performers by global region in the press release.