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ehotelier Hospitality News Archives: December 2003Global Hospitality Newsletter: December 30, 2003USA heads the destination wish listAmerica is now the UK`s favourite holiday destination according to an end-of-year poll from Bargainholidays.com. More... [848 views] Le Meridien aims to have 15 hotels in India by 2005Le Meridien Hotels and Resorts have set a target of opening 15 properties in India by the year 2005, and asked the Government to further liberalise the aviation sector to boost the country`s tourism industry More... [893 views] The super five-star Hotel system in ChinaNext year, hotels may be reevaluated in accordance with new criteria, and higher grade "Platinum Five-star", a super five-star hotel grade, would be added, Zhang Rungang, an official from the Quality & Standardization Division of the China National Tourism Administration said on December 13. More... [1242 views] Occupancy high in Dubai hotelsDubai hotels are running at up to 90 per cent occupancy rates this week. Hoteliers said the festive holiday season and New Year had proven a strong draw this year with European clients overcoming previous security and regional political concerns. More... [973 views] South African hotel sector looking firmer after a few slow months - Deloitte ReportsWhile statistics from the HotelBenchmark Survey by Deloitte indicate a continued slow down in the South African hotel sector compared to the same period last year, players in the industry have started to breathe a sigh of relief with November occupancies appearing slightly firmer. More... [624 views] New rules make overseas trips to and from China easierStarting next year, new reforms for entering and leaving China will help citizens travel abroad and allow foreigners to more easily invest and travel in China, public security officials said Wednesday. More... [747 views] California, Florida And Texas Rank Among Top States In Spending By Domestic Travelers - TIA ReportsAccording to data excerpted from the Travel Industry Association of America's Tourism Works for America, 12th Annual Edition 2003, California ranked number one in terms of spending by domestic travelers, earning nearly $60 billion in expenditures. Rounding out the top three were Florida ($40.1 billion) and Texas ($31.2 billion). More... [880 views] IH/M&RS Introduces New Four-Day Format In 2004Beginning in 2004, the International Hotel/Motel & Restaurant Show® (IH/M&RS) will introduce a new four-day format, with a full-day conference and networking event augmenting three days of exhibits. More... [660 views] Club Med sees operating loss doubleTroubled French travel group Club Med failed to achieve its hoped-for turnaround in 2003. The French club holiday giant suffered a 7.7% decline in turnover to EUR 1.6 billion and saw operating losses double to EUR 6 million More... [797 views] WTO Seminar on New Information Technologies in tourism held in Maputo, MozambiqueThe World Tourism Organization, jointly with the Ministry of Tourism of the Republic of Mozambique organised a Sub-regional Seminar on New Information Technologies in Tourism More... [726 views] Global Hospitality Newsletter: December 27, 2003Hilton has a Makeover: Paris gives global hotel giant a whole new lookWild child Paris Hilton is everywhere. And with no real claim to fame other than being the great granddaughter of Hilton Hotels founder Conrad Hilton, she's become the de-facto face of her family's hotel empire. More... [1455 views] Thistle Hotels signs marketing alliance with Singapore's Meritus HotelsBIL International Ltd said its wholly owned unit Thistle hotels signed a sales marketing and distribution agreement with Meritus Hotels, a Singapore-based hotel management company. The alliance agreement will enable both hotel companies to distribute in London and the Far East and utilise joint marketing. Australia: Average room rate champions the Rugby World Cup 2003Forty-four days of ‘rugby mania’ has dominated Australia’s summer this October and November. With matches in 11 stadiums across the country, a long-awaited tidal wave of opportunity swept through the continent, but what has it left in its wake? More... [1071 views] Global Hospitality Newsletter: December 26, 2003Hotel 'extras' redefine a good dealWhen you start to check out hotel options, keep in mind that the lowest room rate isn't always your best bet. Often, "extras" included at no additional cost can make a higher-priced hotel a better buy than what appears to be a less expensive one. Here are some of the more important extras that some hotels include in the base price, while others don't: More... [1028 views] Goldman Sachs is front-runner with £700m bid for Le MeridienGoldman Sachs's Whitehall Street property investment arm has emerged as the front-runner to acquire the troubled Le Meridien hotel chain after bidding between £650 million and £700 million, The Times has learnt. More... [1016 views] Case Study: Walt Disney World Resorts and CRM Strategy - A Better Mousetrap?With sliding attendance rates and a brand that's losing its luster among the children of the digital age, Walt Disney World is launching an ambitious, next-generation CRM play that's based on mobile, real-time interfaces with customers. The goal: to redefine the customer experience and ferret out new value. More... [1761 views] South African hotel sector looking firmer after a few slow monthsWhile statistics from the HotelBenchmark Survey by Deloitte indicate a continued slow down in the South African hotel sector compared to the same period last year, players in the industry have started to breathe a sigh of relief with November occupancies appearing slightly firmer. More... [634 views] Chinese mainland and Hong Kong sign tourism agreementThe Chinese mainland and Hong Kong closer tourism cooperation agreement was signed on Friday , signifying their closer tourism cooperation and exchange. More... [707 views] Asia-Pacific economy performs well despite SARSDespite the limited effect of the outbreak of SARS early this year, the Asia-Pacific region`s economy developed well and could even exceed that of last year, a United Nations institution said here on Friday. More... [627 views] Singapore Hotels expect Sars effect to linger into new year despite recoveryThe hotel industry may be out of intensive care, seven months after the Sars crisis peaked, but some hoteliers say the effects of the outbreak may linger into next year Even as the tourist arrivals pick up and hotels report increased occupancy, room rates remain below pre-Sars levels - and hotels BT spoke to say the recovery hasn't been enough to recoup the losses from Sars More... [831 views] NYC Remains Hot Destination, High Alert or NoRaising the national terror alert to orange didn't have much of an impact on New York City's hotel, restaurant, and theater industries, officials and executives insisted yesterday More... [662 views] Rainy days are here for the hospitality industry, but you can still save moneyThe old expression might say "save it for a rainy day" but the time when saving money really counts is when you're getting soaked in the storm. What can hospitality companies do right now to keep afloat? Here are a few possibilities More... [834 views] China Jan-Nov tourism revenue down 15.88 pct yr-on-yr; sector still recoveringChina received 8.28 mln overseas tourists in November, down 1.6 pct year-on-year, and 82.85 mln in the 11 months to November, down 7.17 pct, according to statistics from the China National Tourism Administration More... [689 views] Global Hospitality Newsletter: December 25, 2003Global Staff MovementsWho is In and Who is Out...... This months global staff movements. Edited by Benoit Gateau-Cumin President The Boutique Search FirmClick Here.... Are you worth a pay rise?Senior hotel executives are scratching their heads over an annual dilemma: what, if any, adjustments should they make to next year’s payroll? By HOTEL Asia Pacific columnist Mark Keith, Managing Director Asia Pacific of HVS Executive Search More... [1109 views] Recent economic revival expands U.S. lodging demand and accelerates occupied room nights to a record levelAccording to PricewaterhouseCoopers research U.S. lodging industry demand will achieve a new record level in the fourth quarter of 2003 when average daily rooms sold will reach 2.723 million and will exceed the previous peak level of 2.697 million set in the fourth quarter of 2000. More... [917 views] Inns Suffer Less Than HotelsMore... [684 views] Turn the lights off - The growing importance of energy efficiency for hotelsClimate change and global warming have become increasingly important challenges facing countries all around the world today. Climate change is with us and not only scientists acknowledge the fact More... [1228 views] Best New Business Hotels Of 2003In 2003, the scaffolding came down and the doors opened on hundreds of new hotels in the U.S. While this may seem like a lot of activity, it's actually been a slow year for the creation of new hotels. According to travel marketing group Smith Travel Research , 569 new hotels opened in the States this year, compared with 806 in 2002. More... [964 views] Global Hospitality Newsletter: December 24, 2003IH&RA`s Cairo congress sees revival in global travel and tourism demandThe past two years have been extremely difficult for the travel and tourism industry - not least for the hospitality sector," Alain-Philippe Feutre , IH&RA CEO told delegates from some 40 countries meeting in Cairo for the 40th Annual Congress of the International Hotel & Restaurant Association (5-9 December 2003). More... [672 views] Travel Industry Association of America’s Forecasting Americans Will Take 213.4 million Person-trips this Winter;According to the Travel Industry Association of America’s (TIA) Winter 2003-2004 Travelometer forecast, Americans will take 213.4 million person-trips this winter season (December, January and February), an increase of 2.3 percent over last winter. More... [661 views] What Innkeepers Want Every Christmas? Fill Those Empty RoomsThere are three things we can count on for sure: death, taxes and vacant hotel rooms in late December. Death and taxes? Let’s not go there, especially at this joyous time of year. Vacant hotel rooms in late December? Ah, the Achilles’ heel of hoteliers since the dawn of hospitality. More... [664 views] It’s all in the Mythical Mind…For hotel chains wanting to satisfy the needs of guests and beat the competition, then building a psycho brand provides an opportunity which, if realized, could do not only this but also defy the test of time...
More... [666 views] Marriott Hotels Maintain Average Room Prices over the Last Six YearsThis article shows the changes in average annual price per room for Marriott hotels and compares these changes with the macro market for major hotel transactions from 1998 through the third quarter of 2003. Our study shows that Marriott hotels have weathered the downturn in the economy and have, in 2003, achieved average room prices essentially equal with the average room price for the Marriott brand during the banner year of 2000. More... [1171 views] Le Meridien aims to open 15 hotels in India by 2005Le Meridien Hotels and Resorts have set a target of opening 15 properties in India by the year 2005, and has asked the Indian government to further liberalise the aviation sector to boost the country's tourism industry. More... [875 views] Cold lovers flock to mesmerizing ice hotelsNowhere is the romance of the cold more deftly exploited than in the phenomenon of the ice hotel. Travelers from milder climates go there to experience the bitter cold and white-frosted beauty of the cold in its most elevated form -- as an art building that invokes coziness while keeping the air at below-freezing temperatures. More... [597 views] TravelCLICK's RateVIEW Endorsed by IHGRay Cohen, president and co-CEO of TravelCLICK, announced that InterContinental Hotels Group has endorsed TravelCLICK's RateVIEW report to its properties in the Asia-Pacific region. More... [721 views] InterContinental eyes New ZealandThe global InterContinental Hotels Group is evaluating growth opportunities in New Zealand but has no plans to invest in new properties, regional operations director William Sheppard says. More... [636 views] Tycoon plans no-frills hotel rooms for £5His orange empire is famously no-frills, but now Stelios Haji-Ioannou, easyJet founder, has taken cost-cutting to puritanical extremes. More... [896 views] Tourism growth for Al Ain in 2004, says Al MuhairiAbu Dhabi’s oasis city can build on increased regional travel and success of FIFA World Youth Cup 2003, says director general
More... [725 views] UK Hotel investors look out for acquisitions as upturn approachesThe UK hotels sector is set for "increased acquisition activity" during the course of 2004 as investors look to get in before the anticipated recovery starts to take effect, according to consultancy PricewaterhouseCoopers (PWC). More... [653 views] Hong Kong aims to boost tourism with improved serviceThe Hong Kong Tourism Board ( HKTB) officially launched the "Quality Tourism Services" Scheme ( QTS Scheme) Enhancement Friday to further raise overall service standard and visitors' confidence, especially in the areas of dining and shopping in Hong Kong. More... [761 views] India forsees 20 percent jump in arrivals this yearIndia is heading towards a 20 percent increase in tourist arrivals this year, on the back of strong figures during the second half of the year. More... [657 views] Le Meridien Names New Management TeamThe financially troubled Le Meridien hotel company yesterday named a new chief executive and a chief financial officer and announced that joint chairman Juergen Bartels will step down at year's end. More... [1203 views] John Bell assumes presidency of the International Hotel & Restaurant AssociationThe Board of Directors of the International Hotel & Restaurant Association (IH&RA) has announced the election of John Bell, former Director General and CEO of the Caribbean Hotel Association (CHA), to the global association`s Presidency More... [786 views] Sleek hotel chic warms upModern hotel design is no longer a specialty item. Until recently, a contemporary aesthetic was primarily the domain of boutique hoteliers like Ian Schrager, who hired Philippe Starck to create the whimsical, often minuscule rooms and the see-and-be-seen-in public spaces that made his hotels fashionable hangouts for the under-40 set. More... [1194 views] Hospitality Research Group, Torto Wheaton Research See U. S. Hotel Market in Beginning of Steady RecoveryStrengthening Economy, Higher Occupancies, and Dissolution of Event Risk are Leading the Way More... [737 views] A Night in the Hotel of the FuturePC World tests the gadgets and gizmos of a traveling techie's dreams.
More... [1142 views] World Tourism Organization cites Thailand as regional leaderThailand today won more praise for its tourism industry when the World Tourism Organization (WTO) described Thailand as a regional tourism leader, and said that it would award a certificate to Prime Minister Thaksin Shinawatra for his role in the nation`s tourism industry at the beginning of next year. More... [832 views] Global Hospitality Newsletter: December 23, 2003Paper TigersA case study on how the Conrad Hong Kong is eliminating the mountains of paper that once bogged it down – and how new streamlined operations are helping it win business
By Terence Ronson, HOTEL Asia Pacific Technology Editor
More... [813 views] Parker is winner in Whitbread raceALAN Parker, the Whitbread director responsible for building its successful Travel Inn budget hotel chain, has won the battle to become the group's new chief executive. More... [589 views] The future of flightAviation has been transformed in the last 100 years. It will go a lot further in the next century as the pilot is eliminated More... [742 views] Kerzner Appoints Butch Kerzner CEOKerzner International Limited (NYSE:KZL) (the "Company") today announced that its Board of Directors has appointed Butch Kerzner as Chief Executive Officer ("CEO") effective January 1, 2004. Butch has served as President of the Company for the past 8 years. Sol Kerzner, the Company's current CEO, will continue in his role as Chairman of the Board More... [646 views] Six Strategies to Maximize Hotel Revenue Through High-speed Internet AccessTravelers are demanding a level playing field when it comes to hotel High-Speed Internet Access (HSIA). They want convenience and economy when it comes to staying productive on the road. Gone are the days when your guests are willing to run to the nearest business center or local coffee shop hot spot just to check email. Now more than ever, the hospitality industry has the opportunity to leverage this need for 24/7 connectivity with HSIA packaging to serve the guests needs and at the same time drive incremental revenue for the hotel. More... [1708 views] Research and Markets - Hotel chains have always had a love/hate relationship with third-party merchantsResearch and Markets have announced the addition of the Merchant Hotel Programs: Aligning with Hotel Interests to Drive Participation and Success report to their offering. More... [802 views] 2003 Women On Their Way Award ContestThe Women On Their Way award was created to celebrate the achievements of women business travelers. More... [731 views] HBA/Hirsch Bedner Associates Premieres Cutting-edge Technology and Unparalleled Design at New Mandarin Oriental, New YorkHBA/Hirsch Bedner Associates -- renowned as the “No.1 Hospitality Design Firm” -- reveals “what’s next” in in-room technology and blends oriental influences with 1940s-inspired furnishings at the new Mandarin Oriental, New York. More... [933 views] Global Hospitality Newsletter: December 18, 2003Top executives step down at Le MeridienLe Meridien, a troubled British hotel chain, Tuesday said that its chief executive, chief financial officer and joint chairman will step down at the end of the year. Chief Executive Stephen Alexander was brought in nine months ago as part of a new management team to work on a restructuring of the company More... [1715 views] US$ 54.9 Million Lawsuit Against Starwood Results in S$10 Ruling by Singapore High CourtThe High Court of the More... [792 views] Active Hotels named fastest growing technology company by DeloitteActive Hotels has topped this year`s search for the fastest growing British and Irish technology companies by Deloitte, the professional services firm. More... [802 views] A Sweet Deal!Why Indian tycoon Jagsish Rai Sood chose to partner with Shangri-La More... [855 views] Dubai hotels and hotel apartments report good businessThe Dubai Department of Tourism and Commerce Marketing (DTCM)’s aggressive marketing and promotional initiatives towards attracting more business and leisure visitors have yeilded impressive results with the hotels and hotel apartments in the emirate reporting good business almost all through the year, stated a department press release. More... [776 views] Travelodge to axe general manager jobsBudget hotel chain Travelodge is to slash 120 general manager roles, following its decision to split the management of its hotel and Little Chef businesses. More... [889 views] After Ten Years of Successful Four Seasons Management, Regent Properties Become Four Seasons Hotel BangkokFour Seasons Hotels and Resorts is pleased to announce that the Regent properties in Bangkok and Chiang Mai will take the names Four Seasons Hotel Bangkok and Four Seasons Resort Chiang Mai. More... [765 views] New York tourism is booming as 9-11 aftermath recedesFor the first holiday season since the 2001 terrorist attacks, tourists are pouring into New York in near-record numbers, packing hotel rooms and eating out in droves. "Things are booming," says Tim Zagat, who publishes the Zagat restaurant surveys. "The biggest problem is getting into things you want to get into _ hotels, restaurants, nightclubs, theaters." More... [828 views] IH&RA Conference;The 40th annual International Hotel & Restaurant Association conference, Managing through rapidly changing times, was held in Cairo last weekThe hospitality industry needs to be proactive and well-prepared in advance of any crisis to mitigate the damage done to business and customers. That was the view of Deborah Luhrman, crisis communications specialist and special adviser to the World Tourism Organisation on communications, and of Alan Orlob, vice-president of corporate security and loss prevention at Marriott International. More... [673 views] BIT 2004: Buyitaly the foreign buyers` eventBuyitaly, the Italian tourism workshop organised by EXPOcts as part of the Borsa Internazionale del Turismo, confirms at BIT 2004 that the number of foreign buyers is on the increase More... [630 views] Overall Travel Bookings up 3 Percent as Cruise, Tour Bookings Surge Higher, AAA National Travel Barometer ShowsAnother strong month of cruise and tour bookings - both up 10 percent from 2002 levels - pushed AAA's overall travel bookings to a 3 percent increase this November compared to a year ago.The monthly AAA National Travel Barometer shows the sixth straight month of increased travel agency bookings, led by large increases in cruise and vacation tour bookings that are offset by slight drops in hotel and car rental bookings. More... [612 views] Accor sees new potential to expand budget brand in ThailandAs the government tries to push the travel and tourism industry forward with the launch of a low-cost airline, the Europe-based Accor hotel group is looking into expanding its Thai operations by introducing a budget hotel brand. More... [711 views] Cendant's Nine Hotel Brands Report Holiday Bookings Up 11%; Attributes Much of the Gain to Web Sites ActiviityCendant Corporation’s Hotel Group today reported that advance bookings for its nine hotel brands are up 11 percent for the period Dec. 19 through Jan. 3 based on same-store sales, attributing much of the gain to increased sales through its brand Web sites. More... [765 views] 35 Pct tourists interested in Eco-TourismAbout 35 per cent of tourists from developed countries who visit Malaysia are interested in eco-tourism, Culture, Arts and Tourism Minister Datuk Paduka Abdul Kadir Sheikh Fadzir said today. More... [669 views] Maldives’ biggest hotel and trade fair opensMaldives Hotel and Trade Exhibition (MHTE), the biggest hotel and trade fair here, opened Tuesday at Dharubaaruge in Male. More... [851 views] Global Hospitality Newsletter: December 16, 2003With 2003 nearly at an end, what shape is the Asian hotel market in?Given the events of 2003, many Asian hoteliers will no doubt be pleased that the year is nearly over. With each year seeming to bring yet more unprecedented challenges for the hotel industry, 2003 has been no exception – the war in Iraq, the outbreak of SARS, the bombing of the JW Marriott Jakarta and continued challenging global economic conditions, to name but a few. More... [806 views] Cornell Researchers Report: Understanding Switchers and Stayers in the Lodging IndustryService companies worldwide spend billions every year on customer-loyalty programs and other preferred-guest programs aimed at getting their guests to continue their patronage, although it's clear that many customers defect to competitors. One way to improve customer retention is to analyze guests' behavior according to four distinct guest segments, which are based on their staying or switching behavior. More... [1155 views] Global Hospitality Newsletter: December 15, 2003Tourism worldwide up, China set to capture top spotThe tourism industry worldwide has rebounded following the SARS outbreak and the US invasion of Iraq, a senior official said, with China set to become the top tourist destination More... [732 views] U.S. hotel recovery seen strong in '04, may peakThe hard-hit U.S. hotel industry will make a strong recovery next year, but the cycle of improvement may peak early, research firm PricewaterhouseCoopers said in a report to be published on Thursday.After three years of decline and stagnation, the lodging industry next year will see a 5.2 percent rise in room revenue, the key barometer of industry health, followed by a 3.9 percent rise in 2005, PWC analyst Bjorn Hanson said ahead of the report's release. More... [723 views] Hotel Management TakeoverA successful transition is like merging onto a freeway; you can do it smoothly and easily or you can jet into traffic without looking and the results can be immediate, disastrous, and cause a lasting effect. More... [1295 views] Maritz Hospitality Research Study: Hotel Industry in Recovery, but Many Could Lose Crucial Meetings BusinessMaritz Hospitality Research Group Study of Meeting Planners Finds Hotel Staff Service Most Relevant to Bringing Group Business to Hotels The hotel industry's meeting business is finally bouncing back from 9/11, but many hotels could face an uphill battle in wooing back customers unless they appeal to the ultimate gatekeeper - the meeting planner - according to a new study from Maritz Hospitality Research Group. More... [794 views] Jarvis Hotels Takeover Wins SupportNew owners were today set to check in at Ramada International operator Jarvis Hotels after independent directors backed a £159 million management buyout. More than 50% of shareholders have already accepted the cash offer of 145p per share from bid vehicle Kayterm, moving the UK chain a step closer to private ownership after seven years as a listed company on the London Stock Exchange. More... [884 views] Five Years after Offering Free Wired High-speed Internet Access in All Guest Rooms, Wingate Inns Plans toFive years after becoming the first hotel brand to offer free, wired high-speed Internet access in all guest rooms, Wingate Inns International Inc. plans to complement that service by introducing free wireless Internet access in all guest rooms and public spaces. More... [830 views] Has The UK Hotel Sector Reached A Turning Point As Hotels Report An Improvement Over Second Half Of 2003 - But Pace Of Recovery Is SlowNew statistics for the UK hotel sector issued today by PricewaterhouseCoopers hospitality and leisure group forecast that the UK will see a third year of declines in revenue per available room (RevPAR) in 2003, with a 3.5 % decline in UK RevPAR. Hospitality Directions Europe, Forecast Alert, December 2003 also shows that London continues to bear the brunt of the downturn in international travel and that a RevPAR decline of 6.8 % is forecast this year. More... [613 views] US$ 54.9 Million Lawsuit Against Starwood Results in S$10 Ruling by Singapore High CourtThe High Court of the More... [1095 views] Effective Sales Training: We know what skills, but do we know the customers?Often times, sales training includes interactive role play. When it comes to the topic of developing professional relationships, however, we need to be more forceful, so the manager tactfully and intelligently includes the true decision maker. More... [965 views] Six Tips On Surviving The Office PartyLondon-based recruitment consultancy firm Office Angels reported that 57% of the 1,500 British office workers it questioned would rather stay at home than go to the holiday office party. Pressure, the 2001 survey of 1,500 workers concluded, is what prods the proletariat to attend work festivities More... [870 views] Global Hospitality Newsletter: December 13, 2003HSMAI Executive Think At MIT Sees Technology Helping To Spur TravelWhen the Hospitality Sales & Marketing Association International (HSMAI) held its second Executive THINK at MIT in Boston, top executives got an inside look at emerging technologies that will redefine life, the way we do business, and what it means for hospitality and tourism, resulting in the expectation that technology will help spur more travel by making it easier and more fun to experience. More... [686 views] WTO urges European Union to recognize importance of tourism in the European ConstitutionThe European Union (EU) is being urged to recognize the importance of tourism in the text of the European Constitution being prepared ahead of the entry of 10 new Member States next year. "We hope that failure to mention tourism in the latest draft is an unfortunate oversight, which can still be rectified," World Tourism Organization (WTO) Secretary-General Francesco Frangialli told at the recent European Tourism Forum 2003 in Venice. More... [632 views] Global Hospitality Newsletter: December 12, 2003Golden Tulip expands Dutch portofolioGolden Tulip Hotels, Inns & Resorts announced the expansion of its Dutch portfolio with two new hotels : Tulip Inn Hilversum and Tulip Inn Garderen More... [720 views] The retention of the most profitable customersMichael Meltzer looks at the methods and motivations behind customer retention, CRM, segmentation and data warehousing, customer lifetime value calculation, and getting a good ROI out of it... More... [1018 views] Thai Tourism Industry Aims for 12 Million Visitors Next YearThe outlook for Thailand's tourism industry next year looks promising to the point that the government has now set a lofty target -- 12 million arrivals, expected to generate 480 billion baht in revenue. More... [595 views] Top Ten Destinations for 2003New York is Tops, New Orleans and San Francisco Gain Popularity More... [1239 views] Hotel Development Cost Survey 2003 HVS InternationalHVS International has tracked hotel construction costs throughout the United States since 1976. In 2001, the survey introduced data for a larger range of hotel products, setting new baseline ranges for six lodging types More... [1012 views] PATA Gold awards 2004 open until 15 December 2003The Pacific Asia Travel Association is now accepting entries for its PATA Gold Awards 2004. More... [612 views] HVS International -2003 Hotel Market Overview, ChinaAs China's economy continues to grow, we anticipate that international arrivals for both commercial and leisure reasons are likely to continue to increase. Furthermore, domestic movements within the country are likely to increase significantly. As such, the WTO predicts that China will receive more than 180 million tourists in 2020, ranking top among countries in international tourist arrivals ahead of France and the United States of America. More... [723 views] Thailand: tourists back after slumpTourist arrivals in 2003 will fall short of last year's figure, but will rise to a record 11.75 million next year, the Tourism Authority of Thailand (TAT) said yesterday. More... [613 views] The billion dollar leak - The impact of the merchant model on US hotel profitsThe impact of third party Internet sites on hotel reservations is the focus of intense debate in the hotel industry today. This article will attempt to quantify the financial impact of third party sites on U.S. hotel industry room revenues and profits. More... [863 views] Hotel Pipeline ExpandingAfter reaching historically low levels earlier in the year, the pipeline for new hotel construction is showing the first tentative signs of expanding. If the momentum continues, analysts have predicted a wave of new building in the next few years that would see an increase in the number of hotels opening later in the decade across all price points More... [617 views] The promise of China's tourismInbound or outbound, China's tourism boom is expected to translate to numerous governmental agreements and airline competitions. More... [729 views] How an Independent Hotel can turn lemons into lemonadeBefore the advent of commercial applications to the Internet, an independently owned hotel was unable to market itself online as efficiently as the large hotel groups and chains. Even though many of the independents have worked to increase reach with their own websites as well as through links to the big search engines, most have not taken advantage of the Internet’s power to level the online playing field. More... [863 views] The Newest Spokes in the Wheel of Hotel Marketing: Electronic Tools - Websites, E-Marketing, and Third Party Distribution SystemsMore... [916 views] No. of Japan tourists overseas to fall 6.5% at yr-end, New YearTravel agency JTB Corp. said Tuesday the number of Japanese traveling abroad during the year-end and New Year holiday season is expected to fall 6.5% from a year earlier. More... [690 views] London is first stop in Asian hotels' European foraysAsian-based hoteliers are eager to establish their presence in London in an effort to help their expansion into continental Europe, according to property consultant Knight Frank More... [609 views] 2.6 million foreign tourists visit Indonesia this yearThe number of foreign tourists visiting Indonesia from January to October this year reached 2.6 million people, foreign cooperation spokesman at the Ministry of Cultural and Tourism, Thamrin Bachri said. More... [651 views] At 75, Hong Kong's Peninsula Hotel is still going strongA survivor of colonial Asia now surrounded by the buzz of Asian modernity, Hong Kong's Peninsula Hotel on Thursday celebrates its 75th birthday striving to maintain a once mythic reputation as the "finest hotel east of Suez." More... [742 views] Preempting SARS scare act two by Nelson AlcantaraIt is hard to believe that six months ago, SARS was as ubiquitous as news can come. Like Tom Cruise or Britney Spears, any information on SARS was guaranteed to make news. SARS was synonymous with news. More... [608 views] All eyes on AsiaThe battle for global dominance in the hotel industry is being fought in the region - with the world's biggest chains planning massive expansion By Steve Shellum, Publisher/Editor, HOTEL Asia Pacific More... [1224 views] Marriott to operate Grosvenor House in London and Shelbourne Hotel in DublinMarriott International, Inc. announced that Marriott will operate the Grosvenor House hotel in London`s Mayfair district and the Shelbourne hotel on St. Stephen`s Green in Dublin, beginning January 31, 2004. Prior to that time Le Meridien will continue to run the hotels under a short-term transitional arrangement. More... [945 views] French Hotel Industry Statistics October 2003 - Will it be a harsh winter?Whilst September was a little better than the rest of the year, October soon quashed any hopes of a recovery and the year-end looks set to be even trickier. Regional mid-scale hotels were the only exception to the general pessimism last month, with either higher or very slightly lower RevPAR. More... [630 views] Spa business in Thailand expected to reach over 10 billion baht this yearSpa businesses at superior hotels and resorts in Bangkok and other tourist destination are likely to earn Bt10 billion annually, and may rise to Bt12 billion next year, according to the Kasikorn Research Center (KRC). More... [742 views] Winners and Losers in the Online Travel MarketOne area in which the larger players might trump both smaller sites and airlines is in the ability to compare itinerary features. Sites that have limited comparison options will stumble next to their more technologically savvy competitors. More... [986 views] Travel Agents: A Dying Breed?Some day, travel agents may become as antiquated as in-flight meals in coach class. More... [1036 views] Global Hospitality Newsletter: December 11, 2003What's hot and what's notOne of the questions I am most frequently asked is "in what countries and cities should we buy hotels to provide the highest returns?" it is also one of the hardest questions to answer, as the hotel property market is cyclical and the cycles can be, and often are, easily upset by external influences which are impossible to predict. More... [920 views] UK sees visitor numbers rise but long-haul tourists stay awayThe number of visits to the UK made by overseas residents has risen this autumn, official figures out today revealed. But while the Government hailed the statistics, tourism chiefs said the number of far-away visitors remained "worryingly low". More... [599 views] Purchasing agents are the last checkpoint through which information passes prior to production of FF&E.Incomplete specifications are the bane of every purchasing agent who realizes that a lack of attention to manufacturing details may require costly corrective measures. Whatever the reason for receipt of abbreviated written specifications – time constraints, inexperience, etc. – it is the purchasing agent’s duty to be familiar enough with the products being purchased to spot the omission and to clarify all pertinent details prior to issuing the first purchase order. More... [705 views] Malaysian hotels expect to end year with 55pc occupancy rateMalaysian hotels are expected to end the year with an average occupancy rate of 55 per cent and chalk up a 60 per cent average occupancy rate in 2004 — a rate they enjoyed prior to the 1997/1998 economic downturn. More... [759 views] The Newest Spokes in the Wheel of Hotel Marketing: Electronic Tools – Websites, E-Marketing, and Third Party Distribution SystemsMost professionals in our industry use September 11, 2001 as the key turning point in the history of our business. As most of us are aware, the “downturn” in the hotel industry did start prior to the events of September 11, however, that unforgettable day proves a natural date for all of us to recall – “when the industry began to take a dive.” More... [749 views] Latest HRG Survey Predicts Occupancy UpswingA recent survey of the financial performance of U.S. hotels by the Hospitality Research Group (HRG) of PKF Consulting found full-service hotels reacted with more volatility to recent economic downturns than their limited-service counterparts. More... [571 views] TUI sees recovering winter 2003-04 salesThe European leisure travel market is gradually recovering as consumers regain confidence and demand picks up, according to market leader TUI. While its third-quarter results are weaker than last year, the German travel group expects a higher overall profit for 2004. More... [598 views] Australia: Tourism arrivals to hit five millionAfter three years of negative growth, international arrivals to Australia are expected to pass the five million mark for the first time next year, a report said. The Tourism Forecasting Council (TFC) latest report predicted a 7.6 per cent rise in arrivals next year. More... [631 views] Shangri-La to operate a second property in AustraliaFollowing a major renovation in excess of A$25 million, the Radisson Plaza Hotel at the Pier, Cairns will be re-positioned and re-branded as the Shangri-La Hotel , the Marina, Cairns from mid-2004. More... [703 views] Merchant Model or Web Booking Engine?Turning over unsold inventory to third-party distributors is an option, but it may not be the only or best solution for hotels that want to maintain control of rates and inventory and improve yield More... [999 views] Mandarin Oriental, New York makes a spectacular entry with exclusive Grand Opening GalaMandarin Oriental, New York celebrated its grand opening yesterday with a private lavish gala attended by more than 700 celebrities, dignitaries, royalty and society guests More... [958 views] Rebranding in tourism sector needs constant communicationInstant responses and constant communication to customers are key to the success of rebranding in Arabia’s competitive hospitality marketplace, according to Hannes Yaghi, general manager of Le Meridien Hotels in Kuwait. More... [740 views] American express revolutionizes agency-sponsored hotel value program in 2004 with new `Dynamic Rate` modelAmerican Express will launch a radically new corporate hotel savings program in 2004 designed to ensure that its North American Corporate Travel customers will receive an additional benefit from booking through the agency More... [601 views] Global Hospitality Newsletter: December 5, 2003Easy in, easy out; Hotels experimenting with kiosks to save timeTime is precious to business travelers, which explains why major hotel chains around the nation are testing ways to speed customers from the front door to their rooms, and out again. More... [1106 views] Smith Travel Research announced full year 2002 results for the U.S. lodging industryFull year 2002 industry occupancy was 59.2 percent, down 1.0 percent versus 2001 according to Smith Travel Research STR). Average room rate declined 1.5 percent to $83.15 and revenue per available room (REVPAR) --- the combination of occupancy and average room rate and a key industry productivity measure --- fell 2.5 percent to $49.24. More... [934 views] Hilton Hotels Offers Rate Guarantee PackageHilton Family of Hotels Backs its Guarantee with Matched Rates AND a $50 American Express(R) Gift Cheque More... [776 views] Global Hospitality Newsletter: December 4, 2003From Russia with love – Moscow hotels post double-digit revPAR growth year-to-dateWhilst many of the world’s economies are struggling in the aftermath of 9/11 and the war in Iraq, Russia’s seems to have been moving in the opposite direction. Following a period of sustained growth since the financial crisis of 1998, the Russian economy has remained relatively sheltered from the world economic slowdown. Latest figures from the Economist Intelligence Unit (EIU) forecast that Russian Gross Domestic Product (GDP) will increase by 6 percent in 2003, this compares to just 0.6 percent for the EU. More... [635 views] By 2030, tourists visiting HK may reach 70 millionThe number of visitors arriving in Hong Kong could increase almost sevenfold, to 70 million a year, by 2030, with two-thirds coming from the mainland, the Hong Kong government's planning study shows. More... [598 views] International air travel is on the rise againTHE number of air passengers on international flights has recovered, but it is still behind the robust levels that preceded the Sept. 11, 2001, attacks. More... [907 views] Egypt - what to do next?Over the past few years the Middle East has been a region where hotel performance has gone from good, to bad, to just plain ugly. With the unexpected over-achiever Kuwait, experiencing a 19.8 percent growth in revenue per available room (revPAR) in 2002 and the disappointment of the 36.8 percent decline in revPAR at the Pyramids in Cairo for the same period, it seems we need to expect the unexpected. More... [735 views] UK hoteliers envy the luck of the IrishSince its addition to the HotelBenchmark Survey in January, Belfast has raised its profile to become the top-performing market so far this year in
terms of revenue per available room (revPAR) growth, on the UK edition of the HotelBenchmark Survey by Deloitte.
More... [687 views] Thai Tourism Industry Expected to Increase Up to 20 Percent in 2004Thailand's tourism industry will boom next year with international arrivals likely to leap 20 percent as the strong economy spurs healthy growth for many other business sectors, industry leaders say. More... [673 views] Hilton Hotels in Canada introduce Executive Business ServiceHilton Canada announces the launch of a new standard in business travel - Executive Business Service, catering to the More... [691 views] Promoting tourism in China popular worldwideForeign countries promoted their tourism industries at the four-day China International Tourism Mart (CITM) More... [717 views] Maldives celebrates the welcoming 500,000 tourists within 2003The Maldives today, for the first time since tourism started in the islands in 1972, celebrates the arrival of 500,000 tourists to the islands within a period of one year. The lucky visitor who arrived in the Maldives as the 500,000th visitor was Ms. Valeria Vavassori from Italy. This trip was Ms. More... [716 views] WTF 2004 exhibition space nearly soldWorld Travel Fair is the first tourism exhibition of its kind in the Chinese market with a strong focus on outbound travel activities of Shanghai business and leisure travelers. Based on 33 years "Vakantiebeurs" experience in the Netherlands, the organizer strongly believes in the success of the WTF concept. "`Experience` is the keyword to success"
, says Vakantiebeurs project manager Maarten de Ruiter, advising exhibiting companies to introduce their products and destinations in a lively way to the WTF visitors. More... [668 views] ITB 2004: Specialist meetings and conferences about Cultural TourismKai Geiger, Managing Director of Art Cities In Europe and organiser of the Cultural Tourism hall , has set himself the objective of giving greater support to culturally motivated tourism. At the ITB 2004 this subject is being presented in a concentrated display in Hall 10. 2. The "Market Place for Cultural Tourism" with its various exhibition modules: More... [660 views] Orbitz rides on dotcom comebackIn further signs of a dotcom revival, online travel site Orbitz has moved its float forward to next month. The company, the third largest of its type in the US, had originally planned its initial public offering for May next year, but has joined an unexpected rush for December listings. More... [668 views] 
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ehotelier Hospitality News Archives: December 2003Global Hospitality Newsletter: December 30, 2003Global Hospitality Newsletter: December 27, 2003Global Hospitality Newsletter: December 26, 2003Global Hospitality Newsletter: December 25, 2003Global Hospitality Newsletter: December 24, 2003Global Hospitality Newsletter: December 23, 2003Global Hospitality Newsletter: December 18, 2003Global Hospitality Newsletter: December 16, 2003Global Hospitality Newsletter: December 15, 2003Global Hospitality Newsletter: December 13, 2003Global Hospitality Newsletter: December 12, 2003Global Hospitality Newsletter: December 11, 2003Global Hospitality Newsletter: December 5, 2003Global Hospitality Newsletter: December 4, 2003
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