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ehotelier Hospitality News Archives: August 2007
Global Hospitality Newsletter: August 31, 2007
Hotel Lawyer in Beverly Hills with good news for luxury hotel mixed-use aficionados. The trend of hotel mixed-use continues. This time, Beverly Hills will get its turn as the city anxiously awaits the latest luxury hotel development by the internationally acclaimed Montage Hotels & Resorts. Just steps from Beverly Hills' Rodeo Drive, and in the City's "golden triangle," this 201-room luxury hotel will be a fresh breath of air to those who appreciate "the best. By Jim Butler
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Occasionally the capital markets change so quickly that printed news is already dated when it hits the mailbox. Such was case with a related article I'd written for this month's edition of Commercial Mortgage Insight. By Cameron J. Larkin
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Dubai: Kingdom Hotel Investments (KHI), the Dubai-based hotel and resort investment company, yesterday reported a 39 per cent fall in first-half net profit on a year earlier mainly due to a non-recurring deferred credit revenue of $12.8 million in the first half of 2006. By Robert Ditcham
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Choice Hotels Australasia (CHA) continues to build its portfolio of outstanding properties in Australia and New Zealand with the addition of another two high-end Clarion hotels to the group’s New Zealand network.
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at-sunrice Chief Executive Officer Chef Christophe Megel is the second youngest ever to be awarded Master Chef by the French Association of Masterchefs [Association des Maîtres Cuisiniers de France]. He is listed in the Master Chefs of France Guide 2007 [Maitres Cuisiniers de France le guide 2007].
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A programme to develop budget hotels throughout Asean is being drawn up to spur tourism within the region by making it more affordable to the middle income families in Asean states.
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The first purpose-built hotel in Edinburgh is set to reopen to guests after more than 120 years. Apex Hotels plans to revamp former council offices on Waterloo Place, used as a hotel, tavern and coffee house from 1819. By Adrian Mather
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The latest in the fabulous life of luxury is the grand opening of the Peninsula Hotel in Tokyo's Marunouchi district, just minutes away from one of Japan's most distinct shopping centers, Ginza.
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Older "empty nesters" are outnumbering young backpackers in the amount of overseas travel they are taking.
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Global Hospitality Newsletter: August 30, 2007
Market Metrix, LLC, the leading provider of customer and employee feedback and performance tools for the hospitality industry, today announced Employee Metrix™ 2.0, the leading employee feedback solution for the hospitality industry. This latest version strengthens the core benefits of the Employee Metrix suite which help companies to create and manage more engaged and loyal work teams, reduce turnover and achieve better business results.
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The International Alliance for Women (TIAW) today announced that it has renewed its partnership with IHG (InterContinental Hotels Group) [Lon:IHG, NYSE:IHG (ADRs)]. Additionally, TIAW has named Vicki Gordon, IHG's senior vice president for corporate affairs in the Americas region, to its microenterprise development committee.
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London's chain hotels generated the best room sales in July according to the latest HotStats survey of leading European cities by TRI Hospitality Consulting.
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Australian company Great Pacific Financial Group said it planned to invest more than $US500 million ($A600 million) in China over the next five years, mainly to open hotels.
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Goodbye limp French fries, hello fine dining: Room service has woken up from a long, dull nap. Whatever you want, you can get it 24 hours a day at some hotels--whether it's on the menu or not. And it when it arrives, it may come in courses served sequentially, as in a fine restaurant. Can't decide between the 1,000 different wines offered? No problem. The room-service sommelier will be happy drop by. Kosher? Vegan? Gluten-free? It's all available. By Shivani Vora, Forbes.com
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The owners of the Astor Crowne Plaza, saying they are no longer able to handle the financial drain of the still-foundering post-Hurricane Katrina hospitality market, have sold the hotel at Canal and Bourbon streets to a New York partnership for $93 million. By G. Thomas
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Five-star hotels usually have five stars for a reason: Their service is impeccable, and they often do the impossible, thanks to their ever-resourceful concierge staff. By Jane Levere
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If Brazil are granted the right to host the 2014 World Cup, football fans from all over the world may find floating hotels to stay, said Brazil's local government officials.
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Woolloomooloo, on the edge of Sydney Harbour, was once full of miner's cottages. Today, however, it dances to a much hipper tune. By Brian Crisp
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Global Hospitality Newsletter: August 29, 2007
A commonly used assessment of a company's short-term liquidity paints too pessimistic a picture of restaurants, according to a new study from the Cornell Center for Hospitality Research.
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HRG UK’s 2007 half year hotel survey has revealed continued growth and a strong average rate performance for the hotel industry worldwide. Moscow once again achieved the highest average room rates, alongside significant growth in the rapidly developing markets of Dubai and Mumbai.
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Wotif.com (www.wotif.com), Australasia's leading accommodation website, today announced their full year results highlighting strong revenue growth and margin improvement, delivering a 60% increase in net profit after tax to $26.4 million.
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Spain-based Barcelo Hotels & Resorts has arrived at an agreement by which it will manage the prestigious Paramount Hotel chain, consisting of 20 four and five star properties throughout Great Britain.
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The Viejas Band of Kumeyaay Indians announced plans for an $800 million resort and casino project.
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The sample rates are for a double room on a weekday this month. By Colleen Clark
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It could be one of the biggest moves as far as hospitality sector is concerned. The Leela Palaces & Resorts president Peter Leitgeb has joined as president & CEO of The Claridges Hotels & Resorts (CHR). Leitgeb, a 30-year veteran in the hospitality industry, comes with a diverse experience of holding senior management positions with some of the leading global hospitality brands. He is one of the few industry professionals with senior management experience in India and overseas. By Raja Awasthi, TNN
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Wyndham Hotel Group, a subsidiary of Wyndham Worldwide Corporation (NYSE: WYN), of Parsippany, N.J., today announced that Aetos Capital, LP has committed to invest up to $50 million in Tian Rui Hotel Corporation, master franchisor of the Super 8® brand in China, to accelerate its hotel development efforts.
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Films and TV programmes like Harry Potter, The Da Vinci Code and Pride and Prejudice are boosting tourism in Britain by showing some of the country's great locations.
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Global Hospitality Newsletter: August 28, 2007
The European hotel investment market appears as strong as ever with transaction volumes reaching 9bn at the half-year mark, compared to 9.3bn in the first half of 2006. Portfolio transactions represented 72% of total investment at 6.5bn, and high net-worth individuals (HNWIs) have surpassed private equity players as the dominant investor group in European hotels.
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Mirvac Hotels & Resorts' CEO Andrew Turner has been named 2007 HM Magazine Hotelier of the Year in the prestigious hotel excellence awards ceremony held in Sydney on Friday 17th August. The major award, in its inaugural year, was decided by the leading regional directors of international hotel chains across Australia, New Zealand and the South Pacific.
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The extraordinary run of revpar growth enjoyed by London's chain hotels slowed in July, according to the latest HotStats survey from TRI Hospitality Consulting.
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The Institute of Hospitality is delighted to announce the first two events in a new series of Evening Discussions on current major industry issues, where panels of experts will debate and inform on key topics affecting the profession.
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Boutique Hotels & Resorts International® - the global alliance of genuine boutique hotels and resorts - announced the addition of the Hotel Alex in Zermatt, Switzerland, Pousada El Gordo in Trancoso, Brazil, and Pousada Vida Sol e Mar in Imbituba, Brazil to their portfolio.
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Energy Smart Hotel Award from Singapore's National Environmental Agency and Energy Sustainability Unit
As part of the launch of the Energy Smart Building Labelling Programme, the National Environmental Agency (NEA) and Energy Sustainability Unit (ESU) - an entity jointly supported by the School of Design and Environment, National University of Singapore (NUS) and various Research Partners - awarded The Regent Singapore, a Four Seasons Hotel, the country's inaugural Energy Smart Hotel Award on Friday 3 August 2007.
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Daniel Edward Craig draws from many years in the hotel industry to deliver a rollicking murder mystery set in a luxurious New York hotel: Murder at the Universe.
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In just eight years of operation, Americas Best Value Inn has transformed from an innovative concept to the fastest growing hotel chain in America and is on track to do something no one else in the industry has done - reach 800 properties within the brand's eighth year.
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Nepal's casino king R D Tuttle is planning to open a new casino, the ninth one, in the Himalayan nation and also one at Goa in India.
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Global Hospitality Newsletter: August 27, 2007
UNWTO is asking all participants of the 2nd International Conference on Climate Change and Tourism (Davos, Switzerland, 1-3 October 2007) to register with carbon offsetting organizations. Carbon offsetting mitigates greenhouse gas emissions and can involve renewable energy projects (such as solar, wind power and hydroelectricity or biomass and biofuels) and tree planting, among others.
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THIS year's Food and Hotel Malaysia show (FHM 2007) is expected to attract over 15,000 trade visitors, of whom some 10 per cent will be from overseas.
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MGM MIRAGE and Dubai World have signed a definitive agreement for a $5.1 billion long-term joint venture, the companies announced today. Dubai World will invest approximately $2.7 billion in MGM MIRAGE's CityCenter (pictured) mixed-use in Las Vegas and up to $2.4 billion in up to 28.4 million shares of MGM Mirage stock, representing an approximate 9.5 percent stake in the company. By Amanda Marsh, CPN
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Responding to guests' need to please their palates while also minding their health, Fairmont Hotels & Resorts announces a brand wide commitment to offer menus that focus on what we can do for the earth, as well as the taste buds. The first hotel company to formally commit to using, wherever possible, sustainable, locally sourced and organically grown products as part of everyday food service operations, Fairmont takes the lead in this green revolution on a plate.
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Chinese budget hotel chain Home Inns & Hotels Management has announced its unaudited financial results for the quarter ended June 30, 2007.
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Westchester warehouse gives aloft a lift. When you’re designing a new hotel chain, there’s a lot to keep in mind. Building codes and construction costs. Staff training and operating procedures. Target markets, in-room amenities and daily rack rates. Ottomans. By Rob Lovitt
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As civilization slowly takes over the world and alters the Earth to its present unrecognizable state, actions must be taken to protect the environment so that we may preserve this land for future generations. Grand Formosa Regent, a Four Seasons Hotel located in the metropolis of Taipei, Taiwan, is dedicated to merging environmental sustainability with modern designs to surpass expectations of its guests as a progressive luxury five-star hotel.
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The award-winning Hotel du Pont in Wilmington, DE, has selected TravelCLICK, the leading provider of emarketing solutions for the hotel industry, to provide a comprehensive distribution and marketing solution, including central reservations, market intelligence,
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Those who know it fondly refer to it as the 'house'. The new development, a hotel, sits in a space, formerly occupied by a two-storey flat in Nairobi West. The property, called Mvuli House, opened for business early this month. By Kenneth Kwama
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Global Hospitality Newsletter: August 24, 2007
A Mid-Year 2007 review as hoteliers enter into Budget Planning Season. By Max Starkov and Jason Price
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Strategic Hotels & Resorts announced today the appointment of Sir David M. C. Michels, 61, a member of the company's board of directors, to the newly created consulting position of Senior European Strategist. In this capacity, Michels will coordinate and advance the company's European strategy. Michels will retain his board position, however will resign from all committees and relinquish associated responsibilities, including his role as Chairman of the Compensation Committee.
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4,000-room hotel will open in Macao in December 2008 - Hotel development boom caused by the Beijing 2008 Olympic Games
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Lowe Enterprises, a national real estate development, investment and management firm, has named Robert J. Lowe, Jr. president and chief operating officer of Lowe Hospitality Group, the firm's national hotel, resort and resort residential community acquisition, development and management division.
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The European hotel investment market has proved that it is as strong as ever with transaction volumes reaching €9 billion at the half year mark, compared to €9.3 billion in the first half of 2006. Portfolio transactions represented 72% of total investment at €6.5 billion, and high net-worth individuals (HNWIs) have surpassed private equity players as the dominant investor group in European hotels.
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Utell® Hotels & Resorts has reported that its Utell Luxury Collection, a rich portfolio of exclusive member hotels has enjoyed on average a 30 per cent year on year growth on booking revenues for participating hotels. Latest figures reveal the Collection’s growth during the first four months of 2007 compared with the same period during 2006, and this further demonstrates the success of Utell’s segmentation strategy which was launched earlier this year.
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It's no longer a niche market. Nearly half of business travelers are women, and the early lip service of an odd nail file in vanity bags and hotel doors with security peepholes, are no longer enough to give businesses an edge. By Michelle Jana Cha
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Tired of staying at posh Four Seasons or Ritz-Carlton hotels? Looking for accommodations that are wonderful but slightly wacky? By Jane Levere
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Fans back from a raindrenched V Festival might wish they had taken one of these - the "world's first mobile hotel room".
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Global Hospitality Newsletter: August 23, 2007
Record growth in visitor arrivals, hotel occupancy and room rates and an increase in interest from major hotel groups all occurred in 2006, according to a new survey conducted by financial and accounting firm Grant Thornton Vietnam.
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Online Travel in Canada to nearly quadruple between 2004 and 2009.
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With a focus on achieving significant expansion and development by 2010, Southern Africa's Meikles Africa Hotels hospitality group has unveiled plans for an investment programme involving the refashioning of its current stable of three hotels in the region and the development of a unique, new wildlife-based luxury operation.
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After 16 years with Banyan Tree Holdings, Mr Edwin Yeow, managing director Global Marketing, and joint managing director of Banyan Tree Hotels & Resorts, is leaving at the end of October to pursue his own personal goals. By Raini Hamdi, Editor, TTG Asia
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Cushman & Wakefield has acquired RH International's 50% stake in the successful joint venture companies they formed together in January 2006, Cushman & Wakefield Residential and Cushman & Wakefield Hotels. These residential and hotels businesses have grown significantly over the past 18 months and this acquisition is aligned with C&W's aim to build a dominant presence in these sectors across EMEA.
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Outside it was a sticky 44 degrees Celsius (111 degrees Fahrenheit), but Ali Hamdan was shivering under two parkas as he had a drink, surrounded by tables and chairs made of ice.
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International travel and hospitality industry recruitment specialist TMS Asia-Pacific has beefed up its China profile with the opening of its first dedicated Hong Kong office.
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Two guests are still missing after fire destroyed a seafront hotel in Cornwall, killing one man and injuring others.
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IN the world according to Ian Schrager, the master of the ultrahip hotel, there's no greater currency than a boldface name checking into a stylish guest room or hanging out in the chic bar or restaurant. Mr. Schrager cut his teeth among the in-crowd in the late 1970s and early '80s, as co-founder of the Studio 54 and Palladium nightclubs in New York City, and has since courted the slender, fashionable and martini-prone with such gusto - from the Royalton and Paramount hotels in Manhattan to the Delano in South Beach and the Mondrian in West Hollywood - that he has earned rock-star status of his own. By Ron Stodghill
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Global Hospitality Newsletter: August 22, 2007
A familiar pattern repeated itself in 2006 - strong gains in hotel revenues surpassed significant expense growth, which resulted in double-digit increases in unit level hotel profits. In 2006, the average hotel manager in our Trends in the Hotel Industry survey achieved a 13.3 percent gain in operating profits , the third consecutive year of bottom-line increases in excess of ten percent. Favorable supply / demand conditions allowed these operators to enjoy an 8.2 percent jump in revenues for the year. By Robert Mandelbaum
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Who would not agree that a well thought out and well executed strategic plan is the basis for ensuring the best results? But how many times do we go off course when the results aren't there or when the results aren't there when we expect them? And how many times to we take short cuts in the planning process and are disappointed in the results? All of the planning goes out the window and we seize on any idea that may generate business. We look for that quick fix and more often than not, go deeper into the hole! By Brenda Fields
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Leona Helmsley, the cutthroat hotel magnate whose title as the "queen of mean" was sealed during a tax evasion case in which she was quoted as snarling "only little people pay taxes," died Monday at age 87.
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Amsterdam's Qbic-a prefab hotel that makes its home inside an existing building-offers a deluxe, self-service option for budget-minded business travelers. By Stacy Perman
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When Helen Lee plans her vacations, she is often more focused on what she'll be eating than what she's likely to see. By Shivani Vora, Forbes.com
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French hotel chain Club Med has announced its desire to market itself to Indian outbound travellers. Known for its global premium holidays, Club Med operates its chain of hotels, known as 'villages' in Europe, South America, Africa and Asia. By Andrea Lopez
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Swiss-Belhotel International headquartered in Hong Kong, has announced the signing of a Memorandum of Understanding with an internationally operating investment company for a new hotel in Dubai, United Arab Emirates. This announcement marks the group's fourth property in the Gulf region, following quickly on the heels of hotel announcements in Kuwait, Doha and Sharjah.
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Emaar Properties has named Marc-Francois Dardenne as the chief executive officer of its division Emaar Hotels & Resorts to lead the development of several planned Armani hotels. By Shakir Husain
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This year's Hospitality Design Asia Exhibition & Conference (HD Asia), the region's leading event that focuses solely on the hospitality industry, returns to Hong Kong from 8-9 October, promising this year to be bigger and better than ever, with an impressive line of up speakers who will share their thoughts on cutting-edge style, environmental issues and other relevant topics that continue to drive today's hospitality design world.
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Global Hospitality Newsletter: August 21, 2007
Mayor of Toledo, Ohio audits city hotels and issues report card to the public. Is the destination sullied? By John R. Hendrie
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It is vital to attract "nice" and teach skills, it is fatal to attract skills and teach "nice". By Bert van Walbeek
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The Pacific Asia Travel Association (PATA)'s CEO Challenge has been identified as a 'keystone' event in the global effort to lead the travel and tourism industry's response to climate change.
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Business travelers certainly know by now that their hotel rooms are costing more than they did a few years ago. Less noticed, though, is what's happened to hotel parking rates. By Gary Stoller
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Dubai: Hotels in Dubai reported strong occupancy rates as the number of Gulf visitors coming for summer breaks grew and Europeans flocked to beach properties that offered them attractive deals. By Shakir Husain
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The Four Seasons Tented Camp Golden Triangle is an ingenious idea that secures for Thailand top adventure dollars, says Raini Hamdi, Editor, TTG Asia
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Jones Lang LaSalle Hotels estimates that $48 billion worth of U.S. hotel sales could be completed by the end of 2007. This represents the fourth consecutive year of record volume, and a 37% lift on last year's record-breaking figure of $35 billion, proving that investors' appetite for the hotel sector remains at an unprecedented high level.
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WORLDHOTELS second Leadership Forum to be held at the Grand Hotel De La Minerve and the Hotel St. George in Rome: 3rd - 5th September 2007.
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ILTM reveals Italy to be a winner for luxury travellers.
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Global Hospitality Newsletter: August 20, 2007
Upsell programs provide added value to all stakeholders: consumers, employees, and employers. The article attempts to design an optimal Upsell program by examining the underlying principles of "Upselling,” and analyzing its benefits and pitfalls.
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Yeoh Siew Hoon listens and learns as former US Vice President Al Gore says that global warming is everyone's problem: yours, mine, the CEO's and those pesky senators.
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European Online Leisure Travel Nears 25% of Total Travel Market
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Sonoran students spend 4 weeks intensive training in Flagstaff at School of Hotel & Restaurant Management
This northern summer, 25 students from Hermosillo, Mexico's Centro de Estudios Superiores del Estado de Sonora (CESUES), took an educational sojourn, high in the mountains of Arizona, to study at Northern Arizona University's School of Hotel and Restaurant Management. Their goal: learn new proficiencies and earn an international certificate of completion from HRM. The students split their time between intensive customer service and extensive culinary training.
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All indicators point to an increasing level of investor confidence in the hotel sector. Jones Lang LaSalle Hotels' recently released Hotel Investor Sentiment Survey ("HISS") highlights investors' ongoing enthusiasm for the hotel sector in both Australia and throughout Asia Pacific.
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Four Points by Sheraton is picking up even more momentum in Asia Pacific, announcing three new hotels in the region.
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Group RCI, the global leader in non-hotel leisure accommodations, today announced they would be hosting their first Leisure Real Estate Symposium in India. As reported by the World Travel and Tourism Council (WTTC), India is expected to be the third fastest growing country in the world in travel and tourism demand over the next ten years. That growth potential, coupled with the 19.8% increase in the number of Indians living in India with financial assets of more than US$1 million, vs. 6.5% growth worldwide*, are important factors that lead to the selection of India as the venue for the Group RCI 2007 Leisure Real Estate Symposium: India, Riding the Wave of Growth.
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Four Seasons Hotel Istanbul has a reputation for winning top prizes, a well-deserved reputation for what is not really a very large place, it has only 65 rooms. Its most recent award is its being chosen Europe's Best Hotel by the 4.8 million people who read Travel & Leisure magazine.
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Global Hospitality Newsletter: August 17, 2007
You do not have to be a Super Action Hero from the Classic Comics to appreciate the impact of these words: POW, WHAM and WOW. They are usually displayed as some nefarious dark character is dismissed, paving the way for goodness and light. This is a bit like we would wish to accomplish with our Brand, reflecting energy and passion, as we deliver on the promise. By John R. Hendrie
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HVS Executive Search interviews Americans who have successfully transitioned into the European hospitality real estate industry in an effort to assess the feasibility of transatlantic transfers for European hires. By Christian Anklin, HVS
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InterContinental Hotels Group, Cornell Hotel School take innovative approach to Revenue Management Training
InterContinental Hotels Group (IHG) has collaborated with Cornell University's School of Hotel Administration to raise the bar on revenue management training in the hospitality industry. Those organizations recently pilot-tested the Revenue Academy Masters Course, a week-long, executive-level course taught by industry experts Stowe Shoemaker, Ph.D., Chekitan S. Dev, Ph.D., and Bill Carroll, Ph.D
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Liveperson.com, the leading provider of hosted solutions for managing online customer interactions, has awarded The Best in Chat Award for the Most Creative Chat Application to The Westin Dragonara Resort.
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Since becoming the first major online travel site to offer user-generated traveler reviews more than six years ago, Travelocity has seen them grow in popularity to the point where they are now a must-have resource for online hotel shoppers. And despite new features that have made it easier for travelers to submit reviews, until now there has been no easy way to know whether a particular review is relevant to a traveler's own unique tastes and interests. Reinforcing its stance as the customers' champion before, during and after a trip, Travelocity announced a new hotel review tool that solves this problem, helping consumers find information from like-minded travelers.
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The Sunday Times Travel Magazine poll reveals noisy neighbours are the hotel extra you could most do without
In a survey released today by The Sunday Times Travel Magazine noisy neighbours are most to blame for good getaways going bad.
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City e-Solutions Limited is co-investing $50 million with TuneHotels.Com and Istithmar PJSC to develop a portfolio of 30 no-frills limited service hotels in key business and tourism destinations in southeast Asia.
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If airport delays, high gas prices and congested roadways weren't enough, here's something else to spoil your August vacation: State and local governments across the U.S. are getting ever more aggressive about taxing tourists. Janet Novack, Forbes.com
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Further strengthening its UK profile TMS Asia-Pacific (TMS) has joined resources with respected London-based hospitality industry recruitment specialist Collins King & Associates.
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Global Hospitality Newsletter: August 16, 2007
Gilchrist & Soames toothpaste made in China and shipped to hotels around the world may have a traces of the chemical diethylene glycol.
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The hotel industry witnessed steady growth based on electronic distribution performance for the first quarter of 2007.
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This story deserves a "Once upon a time" opening. Edward D. Pembroke was the creator of the now world-famous March of The Peabody Ducks and was the first-ever Peabody Duck Master. He choreographed and trained North American Mallard ducks to march on a red carpet and into the magnificent travertine marble fountain in the lobby of The Peabody Memphis, "The South's Grand Hotel," to the music of John Philip Sousa's King Cotton March. The title bestowed on Pembroke was "Peabody Duck Master," and with the Peabody Ducks he marched into the hearts and history of Memphis and into the annals of the American hotel industry. What is the story of the Peabody Ducks? Why is there a Duck Master? Is there really a Royal Peabody Duck Palace?
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Summer breaks at British seaside resorts or holiday camps are the least child-friendly in the world, according to a survey which reveals the problems for families holidaying at home. By Alistair Jamieson
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Room revenue for Hawaii's hotel industry fell by 2 percent to $1.5 billion during the first six months of the year because of softening demand, according to the latest report by Hospitality Advisors LLC.
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Plans for 10 new luxury hotels in the Algarve, Portugal have been unveiled by the county's Prime Minister, José Sócrates, and the Minister for the Economy, Manuel Pinho.
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It has been nearly 20 years since Aaron Spelling's "Hotel" closed its doors on ABC. For those who waited for a grand reopening, you're in luck. Check out and check into "Hotel Babylon" on BBC America By Barry Garron
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Mandarin Oriental Hotel Group, the global hotel operator expanding aggressively on the mainland, said first-half underlying earnings surged 150 per cent as one of its Hong Kong hotels resumed operation after refurbishment.
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Hotel guests overwhelmed with information, starved of knowledge.Over reliance on the internet and e-mail may be stopping many hotels from talking to their customers or to each other, according to Classic British Hotels, the consortium of independent hotels.
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Global Hospitality Newsletter: August 15, 2007
Ever heard the expression, 'a legend in his or her own mind?' I first heard it when working with a man who was a legendary artist and designer. After dealing with his ego and self-adulation, one of my co-workers noted he had truly become 'a legend in his own mind' and we all were less motivated and interested to work with him. By Roberta Nerdy
Reprinted with permission of www.hotelexecutive.com and Roberta Nedry, President, Hospitality Excellence, Inc..
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Mark Hamister often talks about the importance of not straying too far from your present skill sets when entering a new business sector. Tackling the unknown is an energizing challenge, but it is crucial to choose an industry that you can understand well from your previous experience. There is one thing, however, that Hamister cautions entrepreneurs not to do after carefully selecting a new line of business: never assume that you know anything about your new customers until you ask them. By Nektaria Hamister
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Blackstone Group LP, whose pending $26.5 billion purchase of Hilton Hotels Corp. will set an industry record, plans to expand the hotel brand in Asia and other markets that are expanding faster than the U.S.
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Modern-day hotel moguls trade landmark properties like baseball cards. But which out-of-reach properties do they fantasize about? By Sophia Banay.
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Warimpex Finanz- und Beteiligungs AG has completed its entry onto the Romanian market, closing the acquisition of the Sky Gate hotel in Bucharest effective 8 August 2007. Warimpex now owns 99.98 per cent of Sky Gate’s holding and operating company and will begin with the redevelopment of the property. Vienna International Hotelmanagement AG will take over the hotel’s management and operations.
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When Uganda was chosen in 2005 as the host for Commonwealth Heads of Government Meeting (Chogm) in 2007, it seemed so far away. Now the countdown for Chogm is only ten weeks without counting November when the main activities take place. By Moses Byaruhanga
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The growing debt market crisis has forced Royal Bank of Scotland (RBS) to pull the sale of a £1.1 billion package of hotel assets for the second time in two months, The Times has learnt. By Dominic Walsh
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With environmental issues now a hot topic amongst customers, in the press and a high priority on the government agenda, there has never been a better time for hotels to grab the opportunity to gain recognition, coverage and bookings whilst simultaneously reducing their overheads and genuinely contributing to the future of our environment.
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New Tools and Features like "MY SPG" and "HOTEL EXPLORER" Give Members Personalized Access and Customized On-Line Experience
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Global Hospitality Newsletter: August 14, 2007
For hotel staff working on Christmas morning, either behind the front desk or in the housekeeping department, a rooms sales position may look like a pretty cushy job! Sales people usually don't have to work holidays or weekends and seem to have the freedom to come and go as they please. But, in reality, a sales position bears it own challenge and responsibilities to the property. Sales has the primary responsibility to generate room revenues for the property i.e. building occupancy in low demand periods and increasing average rates in peak times. By Brenda Fields, Fields and Company
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Half year results from the HotelBenchmarkTM Survey by Deloitte show the Middle East hotel market continuing to enjoy double-digit growth for the fourth consecutive year - with revPAR increasing 13.7%.
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TripAdvisor survey respondents alarmed by cloudy rules at hotels and restaurants.
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Yeoh Siew Hoon experiences lessons from an instant combustion of inspiration, energy and thought. In other words, a brilliant alchemy.
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Thailand's largest international hotel group, Accor, announced that it has accelerated the development of its newest global brand, All Seasons hotels, with key additions in prime business and tourist destinations around the Kingdom.
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Hotel room rates could increase by up to 45 per cent in major Australian markets during the next three years as the industry enters a golden period of prosperity characterised by high demand and low supply. By Martin Kelly
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With an influx of foreign tourists and a spurt of middle-class domestic travellers, tourism is a growth story that people can't stop talking about. But the underbelly of this boom is the immense pressure on hotel rooms that has pushed prices northwards. A recent study estimated that the three major Indian cities - Bangalore, Mumbai and Delhi - had the highest room rents in the world, comparable to London, Moscow and Rome. By Himanshi Dhawan
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The guest of the future comes from the Internet. The trend of the conventional booking methods is fading away. However, despite all the advantages which booking on internet gives us, customers may still have difficulties to keep an overview due to the large number of available internet travel portals. A customer's wish is to find the best offer quickly. Here the Meta Search Engines help to fulfil this wish.
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Former Jurys Doyle chief executive Pat McCann is returning to the hotel industry to run the Quality and Comfort Inn chains, which were bought yesterday by TVC Holdings for €46.5 million. By Ian Guider
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Global Hospitality Newsletter: August 13, 2007
Paris sees profits leap but Moscow stays in first place
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Sir Richard Branson is the latest influential personality to endorse the Pacific Asia Travel Association (PATA)'s "CEO Challenge 2008: Confronting Climate Change".
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Intercontinental Hotels is planning a £250m investment programme to bring two successful US names to the UK to add to its Crowne Plaza and Holiday Inn brands. By Nick Fletcher
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Cambodia's government has given its permission for six local and foreign companies to develop tourist resorts worth up to US$627 million (€460 million) on islands off the country's coast, officials said Monday.
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Expect huge growth in the region's tourism through the end of the decade, thanks to rising incomes and the popularity of travel booking sites. By Xiang Ji
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The hotel industry maintains steady growth as consumers continue an upward trend of shopping for hotels online and booking electronically, according to TravelCLICK’s 2007 first quarter eTRAK results, released today.
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From Dharamsala to Delhi and Mumbai to Murmagao, more and more foreigners are pigeon-holing in on ‘rest' rooms that never make it to the ‘Leading Hotels' list.
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The Plaza's legendary Grand Ballroom is set to reopen this fall after work restoring it to its early 20th Century opulence is completed. Great Performances, New York's prestigious event and catering company, and Delaware North Companies, one of the world's leading hospitality and food service providers, plan to reopen the landmark Grand Ballroom in October 2007, The Plaza's 100th anniversary.
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In Europe Chinese wine has not always had a great reputation. The type exported was not of the best. It was often said that the major mistake was that the winemakers ate the grapes first.
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Talal Jassim Al-Bahar, chairman and managing director of IFA Hotels & Resorts (IFA HR) Saturday announced that the company achieved year end profits of KD22.82 million (US$81.35 million).
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Global Hospitality Newsletter: August 10, 2007
A study that explains how to increase a restaurant’s table turns by adjusting the pace of a meal is the featured article in the August 2007 issue of the Cornell Hotel and Restaurant Administration Quarterly (CQ). In this study, researchers Breffni Noone, Sheryl Kimes, Anna S. Mattila, and Jochen Wirtz determined that guests can be rushed through certain parts of the meal, while other sections of the meal must proceed at the guests' pace.
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As travel industry professionals we are all acutely aware of the techniques used to lure in the unwary travel consumer. But now with the acceptance of consumer generated content (CGC) and social networks such as Facebook and YouTube, obvious marketing copy may become increasingly redundant.
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The historic Caledonian Hotel in Edinburgh is to be sold for more than £50 million to a consortium of Israeli investors backed by the HBOS banking group, The Times has learnt. By Dominic Walsh
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Dubai: More than Dh20 billion will be spent on turning Dubai into the site of some of the world's most prestigious theme parks. By Robert Ditcham
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Linda Aslanian is about to lead a visitor through the most expensive hotel room in the nation. But before she does, there's something they must do. By Gene Sloan
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The era of formal hotel dining rooms will hasten closer to obsolescence over the next few months as Ritz-Carlton, the former master of the genre, opens upscale-casual, celeb-chef-driven restaurants at two more of its high-profile properties. By Jerry Shriver
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Hotels have upgraded their beds, enhanced their technology, added more spa services and become more pet- and child-friendly in recent years. But their wake-up service? By Sharon McDonnell
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The revolution is here, and it's green. But get packing -- this movement is on vacation as travelers increasingly demand green lodging options.
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Revenue management is definitely worthwhile. Anyone who makes an effort to compile a strategy for their hotel and takes advantage of independent help from an external company can profit enormously. Above all, there is still huge demand in the area of price creation and management within hotels. By Hans Jürgen Rüffert
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Global Hospitality Newsletter: August 9, 2007
Half year results from the HotelBenchmarkTM Survey by Deloitte show that the hotel market in Asia Pacific is seeing much stronger growth this year than last. Room revenue per available room (revPAR) across the region is up 14.1% to US$97 - outperforming the 9.4% growth achieved in 2006. Improvements have been driven by double-digit increases in average room rates, which now stand at US$137.
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Although having an effective hotel reservations sales training program is one key ingredient of a sales development action plan, other essential components will ensure that your hotel is actualizing the full potential of each and every transient reservations inquiry. By Doug Kennedy
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The chairman and majority shareholder of Millennium & Copthorne Hotels (M&C) has rejected suggestions that he exerts undue influence on the group after the loss of its fifth chief executive since flotation in 1996. By Dominic Walsh
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London hotels reported a 12.8 per cent increase in room revpar to £103.12 in June, according to the latest HotStats survey from TRI Hospitality Consulting. The rise was backed by an 11.7 per cent growth in average rate to £118.20. Occupancy was also up slightly, rising 0.9 points to 87.2 per cent.
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EcoRooms & EcoSuites new Board of Advisors hopes to raise the environmental standards of the hospitality industry, educate consumers and differentiate green from ‘greenwashing.’In the past few years, most hotels have adopted some kind of “green” policy, asking guests to conserve energy, water and re-use bed linens and towels. For both the environment and the hotel’s bottom line, it’s a positive step. However, the greening of the hospitality industry shouldn’t stop there.
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The Hospitality Sales and Marketing Association (HSMAI) Asia Pacific will host its 3 rd annual ASIA CONNECT conference in Singapore on Friday, 5 th of October 2007 at the M Hotel. The HSMAI Global Board of Directors will attend the conference, many of whom will be visiting Singapore for the first time and who will conduct their annual general meeting here the next day.
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Traditionally, owner-operators have dominated the hotel industry in Asia, but this is changing. With private equity and institutional investors pouring billions of dollars into the region, an increasing number of hotels are changing hands, with the previous owner staying on to run the operation in what is now someone else's building. By Sonia Kolesnikov-Jessop
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Moscow has notched up another victory in its dash toward capitalist nirvana, according to a new survey that shows profits made by hotels there are greater than in any other city in Europe.
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Hotels in Halifax are having a hard time finding employees to fill key front-line positions, and it's expected only to get worse. "This isn't a maybe, it's an absolutely," said Mary Dempster, president of the Hotel Association of Nova Scotia. "We're hearing all about the staffing crisis in the West, but people don't realize that here in the East, we're having what I call the staffing crunch." By Virginia Insua
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Global Hospitality Newsletter: August 8, 2007
This month's update on international executive staff movements. Check it out....
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Westin Hotels & Resorts, represented in Malta by The Westin Dragonara Resort is transforming some of the country's most hectic transportation hubs into "places of renewal." Westin's $30 million campaign uses experiential mediums including 3-D and Bluetooth billboards, image-shifting lenticulars and sub-media (ads that appear to move on the train tunnel walls, much like a giant flip book), that bring to life the brand's ongoing concept of personal renewal. Rolling out in major cities including Chicago, Boston, Atlanta, San Francisco and New York.
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Wired In Travel (WIT), Asia's leading travel distribution and marketing conference, has signed a strategic partnership with leading global tourism and hospitality research firm, PhoCusWright Inc.
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Based on conversations with restaurant/retail business leaders and public documentation, too many companies are developing “boiler plate” compensation plans. By David Mansbach and Brad Ellman, HVS
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Kerzner International Holdings Limited (the "Company"), through its subsidiaries, a leading international developer and operator of destination resorts, casinos and luxury resorts, has entered into an agreement with Revolution Places Development ("Revolution Places"), to operate a new One&Only resort in Cacique, Costa Rica, within the Guanacaste province. With 120 spacious, villa-style rooms, the luxury resort, along with the first phase of development of Cacique, Costa Rica, is anticipated to be completed in 2010.
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One of the hospitality industry's best known and most experienced independent environmental and food safety consultants - Professor John Forte FIH (see biography in ‘Notes to Editors') - is to speak on Day 2 of the 2007 British Association of Hospitality Accountants (BAHA) Annual Conference and Exhibition, which will take place on 8 and 9 November at the 5-star Radisson Edwardian Heathrow Hotel, 140 Bath Road, Hayes, Middlesex, UB3 5AW.
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Melbourne - a land of skivvy-wearing, chardonnay-drinking book readers - is fundamentally different from Sydney in its drinking culture. By Sunanda Creagh
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An international hotel chain from Germany wants to set up resorts in Kenya as the sector reaps great returns from the growing tourism market. By Wangui Maina
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The winner of the inaugural Green and Blue Sommelier Scholarship to London was announced at an awards ceremony held at Spier. [August 6, 2007]
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Global Hospitality Newsletter: August 7, 2007
The hotel industry maintains steady growth as consumers continue an upward trend of shopping for hotels online and booking electronically, according to TravelCLICK's 2007 first quarter eTRAK results, released today. The data shows the total Central Reservation System (CRS) reservations for major hotel brands increased 6.9 percent in Q1 2007, reaching more than 21 million bookings.
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The Baker & McKenzie ten hot management agreement issues. By Graeme Dickson
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The United Nations General Assembly meeting this week and the high-level meeting coming up when the new Assembly session starts in September are critically important in the development of a global position on climate change. According to UNWTO, the Tourism sector is an important part of the increasing awareness of climate change and the need to adapt to its consequences and mitigate the industry's impact.
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The future of the travel industry is online: Statistics say that every fourth hotel reservation in Germany comes from the internet or electronic reservation systems - and this tendency is growing. Therefore, smaller hotels must be careful not to lose ground to hotels that are members of larger chains as they often have the advantage of name recognition thanks to their exhaustive marketing activities. This is one of the main reasons why it is important to be present in a so called CRS (Central Reservation System). By Hans Jürgen Rüffert
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Shaza Hotels, the regional lifestyle hotel brand, has announced that all of its upcoming hotel developments will be certified to Leadership in Energy and Environmental Design (LEED) standards - the internationally accepted benchmark for the design, construction, and operation of eco-friendly buildings.
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The month-old smoking ban is having a positive effect on business at many hotels, according to Classic British Hotels, the consortium of independent hotels.
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When filmmaker Sam Bassett moved into the Hotel Chelsea last month, he became not only the newest resident in a building almost 100 years older than himself, but also a part of the legendary artistic community distressed by a management takeover they fear could steal the Chelsea's soul. By Justin Rocket Silverman
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Hilton Hotels Corporation (NYSE: HLT) today announced development plans with Tenedora Augusta, S.A.P.I. de C.V., a well established hotel development company based in Mexico. Tenedora Augusta will work actively to develop Hampton Inn and Hampton Inn & Suites focused-service hotels within certain defined markets throughout Mexico and will operate the hotels under Hampton Inn franchise agreements.
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The number of international tourists visiting Australia jumped four per cent in the first six months of this year to 2.7 million.
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Global Hospitality Newsletter: August 6, 2007
Important considerations before hiring an Internet marketing company in hospitality. By Jason Price and Max Starkov
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TravelCLICK, Inc., the leading provider of emarketing solutions for the hotel industry, announced today that Voyages Hotels & Resorts, one of Australia's leading hotel companies, has selected TravelCLICK for its central reservations and Internet distribution solutions for select properties throughout Australia. The Sydney-based company is using the iHotelier central reservations system (CRS) for website reservations, and ChannelDirect to update rates and inventory across multiple third-party Internet sites, including Wotif.com, Need It Now, Rates To Go and quickbeds.com. With more than 400 hotel customers in the region, TravelCLICK is the largest provider of electronic distribution for hotels in Australia.
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The fast growing tourism destinations of Cambodia, Lao PDR, and Vietnam will publish a 140-page guide book about responsible tourism attractions and activities in their countries.
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Yeoh Siew Hoon comes up with a list of questions you must ask if you are thinking of setting up business in the virtual world.
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The Australia/New Zealand (ANZ) online leisure travel market will grow nearly 50% from 2006 to 2009 to reach $6.1B, according to new research by PhoCusWright Inc. The total travel market reached $22B in 2006, nearly one fifth of which was leisure/unmanaged business travel booked through consumer Web sites.
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Investors awash in liquidity are continuing to pour money into the robust San Francisco hotel market. As construction of an InterContinental Hotel tops out on a once-dodgy stretch of Fifth Street, the venerable Sir Francis Drake Hotel is pushing ahead with a $20 million makeover. Meanwhile, other hotels are gearing up for refurbishing. By David Armstrong
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One of the largest hotels in Germany will be opened in 2011 near Luebeck at the Baltic Sea coast. The hotel will have 800 rooms and is part of the brand new leisure project "Priwall Waterfront". Developer is the German-Danish joint-venture Planet Haus GmbH, a specialist for holiday cottages.
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Jones Lang LaSalle Hotels estimates that $110 billion worth of global hotel transactions could be completed by the end of 2007. This represents a 52% rise on last year's record-breaking figure of $72.5bn, proving that investors' appetite for the hotel sector remains at an unprecedented high level.
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The Pacific Asia Travel Association (PATA) is challenging influential and passionate travel industry leaders to agree and sign on to a truly cross-sectoral industry response to climate change, one of the greatest global threats to travel and tourism.
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Global Hospitality Newsletter: August 3, 2007
The second UNWTO regional Avian and Human Influenza Simulation (AHI) was actively supported by the government of Indonesia and the Association of Southeast Asian Nations (ASEAN). It attracted 70 participants from more than 15 countries and several UN Agencies. The group modelled the impact of an evolving pandemic in the Asia Pacific region, replicating the roles of government departments, the tourism industry, international bodies and other stakeholders, including tourists themselves. It followed a similar exercise held in Paris in March, which focused on Europe, the Middle East and Africa.
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Enough of the fun and games, even reality check happens in Second Life. And as Yeoh Siew Hoon writes, the virtual world is out there persuading companies to use their universe as a marketing medium. You want to give it a go?
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Today's fast-paced world demands mobile communications, but never at the expense of value. Five Marriott International (NYSE:MAR) brands including Courtyard, Residence Inn, Fairfield Inn, TownePlace Suites and SpringHill Suites, now offer guests free WiFi hotels in the U.S. and Canada. That's more than 1,500 hotspots, and that's pretty cool.
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In New York's booming hotel market, it pays to build and then get out of the way.
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GoldenTree InSite Partners has teamed up with Aimbridge Hospitality and JF Capital Advisors on the acquisition of six Doubletree and Wyndham Garden Hotels properties located predominantly in key suburban markets in the Midwest. The purchase was made as part of the strategic alliance the three entities formed in January of this year for the purpose of acquiring $500 million in hotel assets over a two-year period. By Barbra Murray, CPN
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A firm advocate of sustainable energy, Fairmont Hotels & Resorts is pleased to announce its continued involvement with the Pembina Institute, a leading non-profit environmental organization that actively promotes sustainable energy solutions. As part of this ongoing commitment, Fairmont is pleased to be expanding the program in 2007 to include all of its corporate office computers across North America.
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The Uganda Hotel Owners’ Association (UHOA) has asked the government to reinstate the tax breaks that it scrapped recently. By Michael Wakabi
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design hotelsTM confirms guest speakers from the world of the arts, visual culture, design, lifestyle experience, hospitality and futurists, for its forthcoming architecture and design symposium that will take place in Barcelona, September 27, 2007.
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Visitors may want to take luxury with a grain of salt at this remote accommodation. By Christine Dell'Amore
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Global Hospitality Newsletter: August 2, 2007
Despite concerns about the impact of interest rate rises on consumer spending, the UK hotel market has maintained high levels of growth in the six months to the end of June 2007. The latest results from the HotelBenchmark Survey by Deloitte show that across the UK revPAR (revenue per available room) has increased 8.3%, with a number of cities posting double-digit increases.
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Quantum physics has opened a door to the possibility of a completely new kind of hotel guest experience that has no limit to its nature. For those willing to move on from the cloneable level of SOP-Customer Satisfaction, by applying basic tenets of quantum physics you can revolutionize the nature of the hotel guest experience and raise it to far higher levels. This article should be of special interest to hotels that call themselves 6-star and 7-star. By Peter McAlpine
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Travel management professionals generally agree on the merits of enriched e-folio data streams from hotels to credit card companies to expense reporting systems, but expanded deployment begs for standardization. While customized solutions may work for the very largest accounts, other buyers are pressing payment and lodging companies for common systems. Some hotel officials, meanwhile, blame a lack of demand. by David Jonas
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With renewed drive, the hospitality industry has been focusing on full-service improvements, and The Ritz-Carlton Hotel Co. is following suit. Facing stiff competition in the luxury market, the company announced it has plans to reinvest $1 billion in upgrades to its 66 properties around the world. The company’s three-year capital improvement plan will affect hotels across the luxury hotel market, including a $110 million renovation in Maui, Hawaii. By: Colleen Corley, CPN
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Baker & McKenzie has advised Abacus Property Group on its A$85 million acquisition and management agreement of the Swissôtel Sydney. The purchase from Singaporean company MCH (Services) PTE Limited, brings the total assets of Abacus' Hospitality Fund to A$265 million, with over 1360 rooms under management.
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As a shortage of luxury hotels in Vietnam pushes up the cost of high-end accommodation, Vietnam has lost price advantages over its neighbors where better hotels cost less money. By Trung Bao
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Billions in new hotel investments and plans for an American-style street car (tram) transport system could be on the cards for Durban. By Heinz de Boer
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Hong Kong’s WOM (‘wordomouth’) Guide to local restaurants has unveiled a new-look www.womguide.com website.
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Hilton Hotels Corporation (NYSE:HLT) reported financial results for the second quarter and six months ended June 30, 2007. Second quarter highlights compared to the second quarter of 2006 are as follows:
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Global Hospitality Newsletter: August 1, 2007
Half year results show large number of cities posting double-digit growth
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Hoteliers are increasing room rates by hundreds of pounds during an international oil and gas conference later this year, it emerged yesterday. By Louise Hosie
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TMS Asia-Pacific (TMS) has further expanded its international reach and gained a significant entry into the lucrative Middle East market following the signing of a Memorandum of Understanding with Dubai-based The Hospitality Company this week.
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The days of Revenue Management being labeled as a voodoo science are (hopefully!) behind us. But there is a still a long way to go before RM is truly given the respect is deserves. Every decision a revenue manager makes ultimately affects the company’s profitability. However, in order to realize the full potential of RM and strategic pricing, revenue managers need to be viewed as executive-level positions, with influence over other departments. A successful revenue manager should be able to convince senior management to see RM as part on the bigger picture and develop an integrated culture of revenue management within the organization.
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Hyatt will officially open its seventh hotel, Hyatt on the Bund in Shanghai in early October and expects to receive a strong number of Middle East guests.
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IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)], the world's largest hotel group by number of rooms announced today that the 77-room Holiday Inn Express Hotel & Suites Grand Blanc, Michigan is to have its Grand Opening Ceremony on August 17, 2007 at 12:00pm.
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Shangri-La Hotels and Resorts, Asia Pacific's leading luxury hotel group, received the "Tourism Minister's Special Award" at the recent Malaysia Tourism Awards 2005/2006 in Kuala Lumpur. The award was given in recognition of the group's outstanding contribution to the country's tourism industry.
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St. Regis Hotel, Singapore, which will open in December, announced its management team headed by veteran Norwegian hotelier Yngvar Stray.This will be the first international luxury hotel to open in the city in more than a decade. Superbly located in the heart of the city state on Tanglin Road, the St. Regis Hotel, Singapore will offer timeless elegance and peerless service that are synonymous with the brand.
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Party princess Paris Hilton is $60 million out of pocket after her billionaire grandfather - appalled by her jail term for drink-driving offences - axed her inheritance.
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