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ehotelier Hospitality News Archives: January 2008
Global Hospitality Newsletter: January 31, 2008
Among the many terms often mentioned among web site knowledgeable people is PageRank. In reality, it has great importance, although I don't think there is a popular consensus for why it is so important to a web site, nor how it functions. By Neil Salerno
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Before an audience of a thousand hospitality industry leaders from around the world, LXR Hotels & Resorts' Georgetown Inn was named the 2007 eMarketer of the Year by TravelCLICK and the Hospitality Sales & Marketing Association International (HSMAI)
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The re-emergence of South East Asian hotel investors in Australia is set to gain pace during 2008, as well as the emergence of the oil nations. Jones Lang LaSalle Hotels, in its 2008 edition of Hotel Investment Outlook, reports that foreign investors are showing heightened interest in hotel development and acquisition opportunities in Australia, most notably at the high-end.
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Social consciousness, including environmental issues, was a hot topic in 2007, and according to a recent Travelocity poll, the trend among travelers shows no sign of slowing down in the coming year.
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WORLDHOTELS, the largest European based global hotel group for independently owned hotels, has launched a new Performance and Revenue Optimization (PRO) concept at its Annual Conference for EMEA (Europe, Middle East and Africa), held at the WORLDHOTELS member Hotel Husa Princesa in Madrid from 24th to 26th January 2008.
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Ian Schrager and J.W. Marriott, Jr., kick started their new lifestyle boutique hotel brand, introducing its name, "Edition," and announcing an initial wave of signed development deals that will see the expected opening of the first properties in 2010.
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ILX Group plc (ILX), the training services company that provides flexible training services through e-Learning, traditional classroom and blended learning courses has announced that it has been appointed to provide 25 financial and commercial awareness e-Learning courses to Hilton Hotels as part of a three year deal.
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Hotusa Hotels , the chain of independent hotels belonging to the Hotusa Group, continues its international expansion with the addition of its first establishments in India and Colombia. With these new additions, the consortium is now present in 45 countries.
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Some famous Hollywood awards ceremonies may have lost some of their luster this year due to the writers' strike, but the HOStelworld Customers Annual Ratings or Hoscars took center stage in Dublin 29th January.
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Global Hospitality Newsletter: January 30, 2008
"You've come a long way, baby!" That chauvinistic expression should drive anyone nuts, because it simply is not enough to triumph the journey when the results are still negligible. Yes, strides have been taken, but the real test resides in the Executive Suite and Board Room, where not only women but also minorities are sadly under-represented. Statistics are great fun, easily manipulated, whereas the real gauge is the old fashioned "observation" technique. By John R. Hendrie
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Hospitality eBusiness Strategies to Present at Eye for Travel's Social Media Strategies for Travel Conference in San Francisco
Hospitality eBusiness Strategies (HeBS), the leading Internet marketing consulting firm for the hospitality industry, today announced the firm will present during EyeforTravel's Social Media Strategies for Travel conference to be held in San Francisco March 5-6. This will be the premier travel event in 2008 to be focused 100% on social media.
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With a larger than ever Russian presence at Expo Real in Munich, MIPIM in Cannes and the IHIC in Berlin last year it is clear that investment into the Russian real estate sector - including hotels - is at the top of the agenda for many companies. There certainly has never been a better time for the Russian hotel market and with so much activity amongst the key hotel chains with development offices actually in Moscow (Intercontinental, Rezidor, Marriott, Hilton, Accor, Starwood, Hyatt, Kempinski and Wyndham) and new chains looking to enter, the landscape of hotels in regional cities is about to change forever. By David Jenkins
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At 5.30 p.m. on 20 January 2008, The Monaco Spa Event drew to a close, yet at 4.30, only one hour earlier, the conference room was still packed with visitors who did not want to miss so much as a single word of what the speakers still on stage had to say. There could be no more eloquent evidence of the event's success.
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Ever had a dream vacation thwarted because of date restrictions or capacity controls from your hotel loyalty program? Fortunately for Hilton HHonors members, that predicament is now a problem of the past. The Hilton Family of Hotels today announced No Blackout Dates for all members of its HHonors guest reward program beginning February 1. As long as a standard room is available, members will be able to confirm that room using their HHonors points at more than 2,900 Hilton Family hotels worldwide.
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Guestline Ltd, the leading UK supplier of software solutions to the global hospitality industry, has announced the launch of RoomLynx its new inventory aggregator, channel manager and distribution solution for hotels, which will be showcased at Hostec-Europe (Stand H1225), ExCel, London, from February 18-21st 2008.
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All market segments are increasingly using online RFP tools to communicate and solicit bids from hotels. These tools not only encompass RFPs from major RFP platforms but also through the OTAs and email directly to the hotel. In a recent survey of 24 hotels, only one responded to an email inquiry in an acceptable time frame, with a well crafted email response and one with no spelling errors.
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Record results for 2007 and new Revenue Optimization Division launched at WORLDHOTELS Regional Annual Conference in KL
Nearly 150 participants from 17 countries representing the Asian portfolio of WORLDHOTELS, the largest European based global hotel group for independently owned hotels worldwide, convened in Kuala Lumpur last weekend for a WORLDHOTELS Annual Conference dominated by good news and new initiatives.
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TravelCLICK, Inc., the leading provider of emarketing solutions for the global hotel industry, announced that its work has won six awards in the 2007 HSMAI Adrian Awards Competition.
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Global Hospitality Newsletter: January 29, 2008
The tourist boom has provoked a rise in hotel investments in the region. Heading this is Argentina where hotels have recovered their rates and high occupancy and became more of a business after the devaluation, generating a multitude of new projects, some of them traditional and others that add something new. By Arturo Garcia Rosa
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At least ten hotels have been closed down and more than 5,000 workers laid off in Malindi. By Paul Gitau
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Amrâth Hotels & Restaurants, a Dutch family-owned luxury hotel group with hotels throughout the Netherlands, has selected TravelCLICK, the leader in hotel emarketing solutions, to provide an integrated hotel distribution and marketing solution for the newly independent European chain.
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ITB Asia and WIT-Web In Travel have agreed to join forces in an agreement that will see Asia's leading travel distribution and marketing conference held in conjunction with The Trade Show for the Asian Travel market, taking place in Singapore.
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BCD Travel, the world's third largest travel management company, has identified significant challenges corporations in Asia face as they endeavour to manage costs in 2008. Spurred by a robust economy, business travel in Asia is expected to continue at an all-time high, sparking higher prices and shrinking availability.
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The Institute of Hospitality is delighted to be hosting the free-of-charge ‘Sustainable Futures' and ‘Careers in Hospitality' Seminar Theatres at Hotelympia 2008 - to be held from 17 to 21 February at ExCel London - and to offer an exclusive membership discount to potential new members who sign-up at the Institute's stand (N1669).
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Dusit Thani Pattaya, represented by the hotel's general manager Chatchawal Supachayanont, recently received the ASEAN Green Hotel Recognition Award from Dr. Suvit Yodmani, Minister of Tourism and Sports and Chairman of ASEAN Tourism Ministers at the Vibhavadee Ballroom of the Sofitel Centara Grand Bangkok Hotel.
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NxTV, Inc.â, the first and largest provider of IP Video on Demand (IPVOD) IPTV and interactive digital IP-based in-room entertainment and technology solutions in the hospitality industry, today announced its list of the top ten movies viewed by guests in 2007. These were the most viewed video on demand Hollywood movies, based on total receipts, in domestic properties served by NxTV during the year.
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Renowned as one of Edinburgh's most iconic landmark buildings, the Caledonian Hilton is set to receive a New Year investment of £22 million to retain its position as a world class full service hotel.
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Global Hospitality Newsletter: January 28, 2008
Pronounced by one of the attendees as the best distribution event he had ever attended, Cornell-Nanyang Institute of Hospitality Management's first "Thought Leaders in Interactive Distribution" roundtable held last week, brought together a hand-picked gathering of regional industry leaders in Singapore.
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First year-end 2007 data from the HotelBenchmark™Survey by Deloitte reveals another good year for European hoteliers despite the lack of sport and cultural events seen in 2006. Overall revenue per available room (revPAR) grew 6.6% to reach €85.
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Call to Action! According to Ray Burger, President of Pineapple Hospitality, the time has passed on debating the merits of going green, or thinking green is a passing fad. That's why Green Week is not just a chance to talk about the environment. It is a call to action.
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The World Travel & Tourism Council (WTTC) today announces the 12 finalists for the Tourism for Tomorrow Awards 2008.
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The Lexington Collection of fine hotels, plaza hotels, and resorts worldwide is pleased to announce it has joined forces with Plan USA, one of the oldest and largest children's charities in the world, in an effort to Keep Hope Alive for the world's neediest children. The Lexington Collection will serve as the Premier Corporate Sponsor for Plan USA.
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MSC Cruises has firmly established itself as a global leader in terms of corporate responsibility and environmental friendliness, winning no less than four environmental protection certifications last year.
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This annual event, organized by the Hotusa Group chain of hotels, received over 450 competing images sent in by clients.
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Asia Luxury Travel Market (ALTM), the region's only event exclusively for the luxury travel industry, will play a significant role in shaping the nature of the luxury travel industry in this region, which is currently experiencing unprecedented growth.
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SynXis, the Sabre Holdings business that provides hotel distribution and Internet marketing services globally, announced today that Shangri-La Hotels and Resorts has chosen SynXis as its long-term distribution partner.
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Global Hospitality Newsletter: January 25, 2008
The global hotel market had an excellent year in 2007 according to first data from the HotelBenchmark™ Survey by Deloitte. All regions - Asia Pacific, Central and South America, Europe and the Middle East - are not only celebrating double-digit growth in revenue per available room (revPAR) but also in average room rates.
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A special analysis of hotel spa department operating statements conducted by PKF Hospitality Research (PKF-HR) finds that a 9.7 percent increase in hotel spa revenues resulted in an 11.3 percent gain in spa department profits in 2006.
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Abu Dhabi is setting course for the future through a dynamic diversification in a programme which envisages spending a total of $175bn over the next six years to establish a sustainable revamped economy, according to the authoritative The Report: Abu Dhabi 2007, the annual economic profile of the emirate published by the highly acclaimed global publishing, research and consultancy services organization.
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New York, Hong Kong, Rome, London and Paris are not only considered world capitals but some of Small Luxury Hotels of the World's guests' favorite destinations in 2007 . . . and for good reason.
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In its takeover of two City Hotels in Ho Chi Minh and Hanoi, Vietnam, the Swiss premium hotel group has taken another major step in its expansion in Asia. The relevant management agreements have just been signed with the owning company VinaCapital Hospitality Co. Ltd.
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Recently the Hong Kong Hotel Association invited Lycette&Associates to deliver one of its unique 3-day Housekeeping Management Seminars. The HKHA recognises the need for professional and specialised development of Housekeeping professionals to maintain the highest international standards in the competitive Asian hotel market.
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New man at the top of the Polonia Palace Hotel: Alexander Huschka to take over management of Syrena Hotels Warsaw's Polonia Palace Hotel as general manager on January 1st 2008. Prior to relocating to Warsaw, he was managing director of COLUMBIA Hotels & Resorts.
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Ultra luxury cruise line Silversea was this week voted ‘Best Cruise Company, Luxury' at the UK Travel Weekly Globe Awards at a glamourous ceremony in London's Grosvenor House Hotel.
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Global Hospitality Newsletter: January 24, 2008
I often wonder how many people truly understand the process of search engine optimization and what it means to have a search engine friendly web site. It seems to me, by the number of clients I've inherited in the last few years, that there are many "SEO experts" out there with a fuzzy understanding of the process. As a result, they produced many disenchanted hotel operators, who spent a fortune, only to receive poor or mediocre results. By Neil Salerno
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Many of the world's travel and tourism leaders have committed to join the inaugural PATA CEO Challenge: Confronting Climate Change.
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Thinking about taking a cruise in 2008 to explore the coast of China or the Greek islands? How about hopping onboard a luxury cruise ship that caters to your every whim? If you are considering any of these cruise vacations, you are not alone.
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Hotel transaction activity in Asia reached US$10.8 billion during 2007, more than double the previous high of US$5.0 billion recorded in 2006.
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In Germany, online hotel bookings are booming, with no sign of slow down insight. Ehotel AG, one of the leading hotel booking platforms, increase both the number of hotels and bookings from month to month! Today, more than 210,000 hotels worldwide are bookable on ehotel.de.
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International hotel chains showed keen interest in the gigantic Dubai World Central (DWC) – the 140 square kilometre urban development project in Jebel Ali, United Arab Emirates – during a showcase seminar on the second day of the Tourism Development Projects & Investment Market (TDIM) exhibition at the Dubai International Exhibition and Convention Centre.
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HPL Hotels & Resorts has reported more than 70% growth in online bookings made on its own hotels' websites for the full-year 2007 as compared to two years ago, as a result of more intense Internet marketing and enhanced brand websites.
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The AA has announced that the London Development Agency will sponsor the first AA London B&B of the Year award, which will celebrate the quality and personal service of the capital's B&Bs. The winner will be announced at the AA B&B Awards to be held at the Mandarin Oriental Hyde Park London on Wednesday 4th June 2008.
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InterContinental Hotels & Resorts has signed an agreement with H.E. Mohammed Bin Ajaj Al-Kubaisi to develop InterContinental Doha West Bay in Qatar. Targeted to open by March 2009, the 60-storey tower will be located in the city center close to both the main shopping precinct and business district.
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Global Hospitality Newsletter: January 23, 2008
Engaging your customers is not rocket science. With all of the articles, books, blogs, videos and conferences that are available, it can seem that creating an engaging service experience requires a lifetime worth of training. Not true. If you asked me, "how can we improve our service tomorrow?", I would advise you to begin with your touchpoints. By Brian K. Williams
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Hotels around Australia have recorded a 10% increase in RevPAR (Revenue per Available Room) and caught the attention of investors. The newly released Australian Bureau of Statistics (ABS) accommodation data shows growth came largely on the back of record occupancy levels and strong increases in room rates during the September quarter 2007.
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Hotel operators and investors in New Zealand can expect a continuation of positive trading performance and potentially greater investment returns during 2008. According to Jones Lang LaSalle Hotels, demand is also strong for quality assets outside of the major cities where higher yields are being achieved.
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The newest addition to the esteemed Kiwi Collection Advisory Board is Erik Wachtmeister, Chairman and Founder of aSmallWorld.net – the increasingly popular private online community that allows members to network more effectively with like-minded individuals.
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The tourism potential of Dubai World Central (DWC) - the 140 square kilometre urban development project in Jebel Ali, United Arab Emirates - will be in the spotlight at the inaugural Tourism Development Projects & Investment Market (TDIM) exhibition between 20-22 January at the Dubai International Exhibition and Convention Centre.
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Hong Kong headquartered Swiss-Belhotel International has announced their sixth hotel in as little as 14 months in the Middle East. Owned by the Al Batnah Hotels Company SOAC and managed by Swiss-Belhotel International, the Sohar Beach by Swiss-Belhotel in Oman opened its doors on 4 January following a takeover and rebranding of the former Sohar Beach Resort.
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The Cloud, Europe's leading mobile wireless broadband service provider, today announced it has acquired 100% of the share capital of GlobalAirNet AG (Ganag), Germany's leading provider of Wi-Fi services to four and five star hotels.
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In the past three years, more than 25 million Americans engaged in culinary or wine-related activities while traveling, according to the Travel Industry Association and Gourmet magazine. Now, travelers can immerse themselves into local cuisine and wine through Globus' new collection of epicurean-themed vacations and river cruises - journeys that reveal the very heart of each region through its foods and wines.
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The Florida Department of Environmental Protection (DEP) recently welcomed the Hilton Naples to the Florida Green Lodging Program.
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Global Hospitality Newsletter: January 22, 2008
Folks, we've got it, and others want it. The term, Hospitality, evokes certain emotions and expectations, and we are the practitioners who make it work. We fulfill the dreams and deliver the goods. Hospitality is a most worthy cachet, and we cannot afford to lose that edge. By J. Ragsdale Hendrie, Principal Hospitality Performance
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2007 was a strong year for the EMEA hotel market with Lisbon, Portugal emerging as the top performer in RevPAR growth with revenue per available room (RevPAR; the most important benchmark in measuring performance in the hospitality industry) increasing 25.5 per cent.
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Over the course of 2007, hotel chains in France registered an increase of more than 11% in turnover with 8.5 billion euros, and a 9.2% increase in RevPAR, as predicted by MKG Hospitality at the beginning of the year.
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Hotel transaction activity in Australia reached A$1.63 billion during 2007, surpassing the 2006 total of A$1.22 billion and the previous high of A$1.59 billion recorded during 2004. The result demonstrates the ongoing positive investor sentiment for Australia’s hotel markets as well as confidence in Asia Pacific’s hotel and tourism sector.
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VacationRental.org (VRO) has announced the travel industry's first Green Certified Vacation Rental program. The certification identifies environmentally friendly vacation rentals that meet recycling, energy efficiency and energy conservation standards.
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Corinthia Hotels' dedicated Meetings, Incentives, Conference and Events (MICE) programme ‘Events@Corinthia' last month featured among the three finalists in the ‘Best Customer Satisfaction Programme in Luxury Hotels' category of the Annual Hospitality Awards 2007, organised by the MKG Group in Paris.
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LaSalle Hotel Properties announces that senior unsecured credit facility increases $150 million to $450 million
LaSalle Hotel Properties (NYSE:LHO) today announced its Senior Unsecured Credit Facility has total commitments of $450,000,000, an increase of $150,000,000. The additional commitments came from six banks that had previous commitments and one new bank. Terms and conditions of the Amended and Restated Senior Unsecured Credit Agreement were not modified.
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Singapore stock listed Banyan Tree Holdings, a leading developer, designer and operator of top-tier hotels, resorts, spas and retail galleries worldwide, today announced signing of a management agreement to operate first Banyan Tree Resort in one of the four islands in the Saraya Islands, a residential project in the Emirate of Ras Al Khaimah, United Arab Emirates.
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Five Pagoda TempleChina Architectural Engineering specializes in the design, engineering, fabrication and installation of high-end curtain wall systems. By Gareth Powell
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Global Hospitality Newsletter: January 21, 2008
I love this time of year; a time of renewal; a new year with a fresh opportunity to celebrate the hotel world in 2008. The enthusiasm is infectious as we consider the many ideas we read, and make our resolutions with all the vigor we can muster. By: Neil Salerno - Hotel Marketing Coach
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A resolution for 2008 is to think about how to maximize hotel revenue in ways other than increasing room rates, and continue to show value for our rooms and the hotel experience. By Leora Lanz, HVS
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The myths and truths about hotels, key cards, and the secret airline code. By Joe Brancatelli
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Hotel room rates for corporate customers are projected to surge 29 per cent in Singapore this year, with demand expected to continue to outstrip supply despite a planned increase of 8,850 new rooms in 2007 and 2008, according to an American Express report yesterday.
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Research and Markets (http://www.researchandmarkets.com/reports/c79067) has announced the addition of Travel Agencies in the US to their offering.
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UK inbound CEO Stephen Dowd has warned that up to 8000 tourism-related jobs in the UK could disappear over the next year.
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For the second year in a row, The Leading Hotels of the World has been awarded the "Best Hotel Affiliation Guide" in the 2007 Gallivanter's Awards for Excellence.
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For today's multi-tasking travelers, time is gold. To help ease the pace, Hyatt Hotels & Resorts has created "Web-In" and "Web-Out," convenient, online check-in and check-out systems available at over 100 of its North American properties through the Hyatt.com website.
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Global Hospitality Newsletter: January 18, 2008
Evil Eric did it again, he made a " big " impression on his Christmas repeat guests, so big that they won't come back ever again.....By Bert van Walbeek
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The launch of AirAsia X last year, a low-cost long-haul airline, yet again underlined the fact that the aviation industry continues to embrace new business models with open arms.
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New developments are making the “Walled City” more welcoming than ever, while limited supply allows occupancies to remain strong and average rates to increase tremendously. By Luigi Major, HVS
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The old admonishment of finishing up those veggies on your plate may just take on a more serious meaning, with world food prices being expected to increase. Scenes of unrest by disgruntled consumers - once sporadic in the past - are gaining an unsettling regularity, as seen from protests in countries such as Italy over the rising prices of wheat pasta.
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WORLDHOTELS increased its membership of independent hotels by 57 in 2007. These hotels join a portfolio of over 500 hotels in more than 300 destinations and 70 countries worldwide.
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The battle to win a Business Travel Show 2008 Innovation Award has begun, as organiser Centaur Exhibitions announces 20 companies have been short-listed across the newly-launched seven categories. Just one company has secured more than one short list mention, indicating just how fierce the competition has been up to this point.
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At the close of the year, NYLO Plano at Legacy became the first loft lifestyle hotel to open in the United States, according to executives at NYLO Hotels. The pioneering hotel, NYLO's inaugural property, is in North Dallas.
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Global Hospitality Newsletter: January 17, 2008
Lounging by the hotel pool in one of Kenya's storied nature reserves, Debbie Shillito sees one small advantage to the travel warnings issued after a presidential election here sparked violence. By Tom Maliti and Tom Odula
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Jeff Ross, Managing Director and founder of HGR (Hospitality Graduate Recruitment) recently announced the signing of a new annual contract with Ishraq Gulf Real Estate Holding Company to assist with the recruitment process for three Express by Holiday Inn hotel projects under development in the United Arab Emirates.
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Capricorns appreciate solitude, Scorpios love extremes and only the best will satisfy Leos. When it comes to the perfect holiday accommodation, the tastes of the star signs are as varied as the character traits ascribed to them. WORLDHOTELS now reveals the perfect hotels for each star sign.
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TripAdviso®, the world's largest travel community, recently conducted a survey of more than 2,500 travelers offering an outlook into travel for the new year. Highlights from the survey are provided below.
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Jones Lang LaSalle Hotels is pleased to announce that they have been engaged by Thor Equities to provide investment advisory and asset management services on the historic Palmer House Hilton in downtown Chicago. Thor Equities, which purchased the hotel in August, 2005, is nearing completion on a $150 million renovation, restoration and repositioning of the 1,640- room iconic property.
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Research and Markets (http://www.researchandmarkets.com/reports/c78786) has announced the addition of "Hotel Accommodation in Australia" to their offering.
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Ireland saw a 5% increase in overseas visitors to a record 7.8m in 2007, its sixth consecutive year of growth.
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Global Hospitality Newsletter: January 15, 2008
A recent experience with a real estate agent gave me a fresh perspective on what it means to be an outstanding salesperson. My agent was so good at her job that she made me-and most likely her other customers as well-completely forget to ask about her commission. Here's how she did it: By Bill Caraway
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When restaurant customers make a reservation, they consider it a firm commitment that the restaurant will have their table ready, according to a new study from Cornell University. By Sheryl Kimes
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The Pacific Asia Travel Association (PATA) signed a new agreement with EC3 Global, managers of the Green Globe brand, to help significantly reduce the carbon footprint of its landmark new event, the PATA CEO Challenge: Confronting Climate Change.
More... [489 views]
E-site Marketing, the Sabre Holdings premier Internet marketing company specializing in online business solutions exclusively for the hospitality industry has been awarded five Golden Click Awards in the 51st HSMAI Adrian Awards Competition. The awards showcase industry achievers and results that have demonstrated strong return on investment (ROI) across all sectors of the hospitality industry.
More... [786 views]
Dubai-based Jumeirah hotel group looks to build ten hotels in China by the end of 2010. This will be the group's largest expansion into Asia. By Gareth Powell
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Pegasus Solutions, Inc., which introduced streamlined commission processing 15 years ago, has signed a contract with Carlson Hotels Worldwide to provide payment processing services to the global group's five major hotel brands, Regent® Hotels & Resorts, Radisson Hotels & Resorts®, Park Plaza® Hotels & Resorts, Country Inn & Suites By Carlson® and Park Inn®.
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The hotel consortium has added 28 new hotels over the month of December, of which 15 are international acquisitions and the remaining 13 have increased the national network.
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Global Hospitality Newsletter: January 14, 2008
The credit crunch bites: 2007 Q4 result.
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A leading hotel reservations brand is forecasting a period of ‘price-cutting' and ‘panic selling' of bedrooms in the tourism industry starting within a matter of months.
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RSI International Systems Inc. ("RSI") (TSX Venture Exchange: RSY), announced the launch of the RoomKey Property Management System Environment Fund. The RoomKey Environment Fund is being created to support initiatives that address environmental concerns in communities around the world.
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TravelCLICK, Inc., the leading provider of emarketing solutions for the global hotel industry, today announced that Robert E. Dowdell has been named Chairman of the Board. The selection of Dowdell follows the recent addition of TravelCLICK to the Genstar Capital, LLC portfolio of companies through its acquisition in December.
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2008 will see the introduction of a new awards ceremony. Hotel Report is this year holding its inaugural 'Hotel Report Awards' event in February 2008 at the Honourable Artillery Company in the City of London.
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The Leading Hotels of the World, Ltd., the prestigious luxury hospitality organization marks its 80th anniversary in 2008. For eight decades, it has set the international gold standard, offering discerning travelers exceptional levels of comfort, service and style.
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Royal Plaza (RP) on Scotts, Singapore's first completely smoke-free business hotel, continues to get positive results from its move to promote the health of its employees through its non-smoking programme implemented in early 2007.
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Global Hospitality Newsletter: January 11, 2008
The Cornell Nanyang Institute of Hospitality Management (CNI) is hosting the first ‘Thought Leaders in Interactive Distribution' Roundtable on the 10th and 11th of January 2008 in Singapore. The roundtable, sponsored by Amadeus and TravelClick, features a unique agenda comprised of three breakout sessions in the morning, with the group coming together in the afternoon to hear summary presentations from each of the breakout session leaders.
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Despite headaches caused by regulations that went into effect in 2007 requiring passports for air travelers returning to the U.S. from Canada , Mexico , and the Caribbean , the new restrictions may have had some positive side effects. According to a recent poll conducted by Travelocity gauging consumers' travel plans for 2008, the Western Hemisphere Travel Initiative (WHTI) has actually inspired many to visit these regions and beyond.
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Built as a low-cost machine aimed at the OEM market, China is truly the world's workshop. But the explosive growth has come at a high price. There are big environmental problems of factory pollution and energy shortages. There are quality control problems that are causing many customers to rethink China as a reliable supplier. There are "social responsibility" issues that have led the government to force entrepreneurs to pay higher wages. Managed growth and more controls are in the offing. By Jack Trout
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Warwick International Hotels and LRA Worldwide partner on Four Diamond Guest Experience Evaluation Program
Warwick International Hotels (WIH), a leading provider of luxury hotel accommodations in more than 40 select cities throughout the world, has partnered with LRA Worldwide, Inc. to evaluate the guest experience at its five North American properties.
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In the aftermath of the of the credit crunch, which hit last August, Jones Lang LaSalle Hotels reports that fundamentals remain sound and transactions continue to close. Since August 1, Jones Lang LaSalle Hotels reports closing 24 transactions valued at more than $1.4 billion in the United States and Mexico, leading the industry in both volume and number of transactions.
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Hilton is the no. 1 hotel brand in the regions of Western Europe, Middle East, Asia Pacific and Latin-America as measured by the BDRC Hotel Business Guest Surveys in 2007. The sole exception is the Nordic area.
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The UK, European and Middle East's leading hospitality jobboard, Hcareers.co.uk is strengthening its partnerships with leading Hospitality recruiters.
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Global Hospitality Newsletter: January 10, 2008
wow.travel (the online magazine of kiwicollection.com) edited by Mary Gostelow, introduces Seven Sensational Stays while making, or waiting for, a baby.
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The idea of the ‘Greening' of the hospitality industry, as defined in John Hendrie's article of December 18, ‘The Chameleon in Us All', is a moot point. Green is no longer the most imperative issue for the industry - its long term survival is what should be addressed. By Laura Hyams, EC3 Global
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One hotel is located in the heart of Manhattan. Another caters to steel workers in northwest Indiana. One in Toronto gets guests from all over the world. Despite the different cultures and geography, all three hotels have one big thing in common: They are all completely smoke-free.
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HVS, the world's leading hospitality valuation, consulting and investment services firm, and Beijing International Studies University (BISU) will be co-hosting the China Hotel Investment Summit (CHIS) for the fourth time from 16 to 18 April 2008. The Summit will be organised jointly by HVS and Phoenix Consulting, and the event will be held at Grand Hyatt Shanghai.
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According to the Crowne Plaza Hotels & Resorts' research, checking emails before you go to bed has the equivalent effect on the body of drinking a double espresso.
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One of commercial real estate's recent success stories has been the lodging sector. But this sector has been challenged by the disruption in the credit markets, and concerns whether the economy will slip into a recession in 2008.
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Millennium & Copthorne Hotels plc owns or manages over 110 hotels in 17 countries around the world. Its portfolio includes the Grand Millennium, Millennium, Copthorne and Kingsgate hotels. By Rachel Liu
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Global Hospitality Newsletter: January 8, 2008
The past year was another busy one in the gaming industry with Macau surpassing Las Vegas as the top gambling market in the world and international expansion of U.S.-based companies heating up.
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The Caribbean Hotel Foundation (CHF), the non-profit subsidiary of the Caribbean Hotel Association (CHA), announced the launch of its 2008/2009 Scholarship Program for Caribbean hospitality employees, educators, and students wishing to pursue studies or professional development courses related to the tourism industry.
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Hotels in London were the second most profitable of ten European cities studied by TRI Hospitality Consulting in November 2007.
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In the 3 1/2 years it's been open, Jurys Boston Hotel has never found bedbugs on its premises, nor have its guests complained about being bitten. Still, the luxury hotel in the Back Bay began dispatching a bedbug-sniffing dog to each of its 225 guest rooms last year. By Nicole C. Wong
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Exclusive Resorts, the world's leading luxury destination club, has been recognized as an "Icon and Innovator" in the January 2008 edition of Robb Report, the definitive guide and authority on luxury living for ultra-affluent consumers. Selected by senior editors at Robb Report as one of the year's most innovative luxury companies, Exclusive Resorts is one of four companies that is changing the luxury landscape and "now enjoying the rewards of redefining luxury."
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A new courtyard lounge would be created as part of a multi-million-pound revamp at Edinburgh's flagship Caledonian Hotel. By Adrian Mather
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On behalf of United Capital Corp., Jones Lang LaSalle Hotels is pleased to announce they have arranged a $7.5 million ten-year fixed rate loan to recapitalize the Wellesley Inn Atlanta Airport.
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Global Hospitality Newsletter: January 7, 2008
2007 was a good year for the UK hotel industry with double-digit growth in revenue per available room (revPAR) in the capital and a healthy increase across the regions. Latest results from the HotelBenchmark Survey by Deloitte¹ show that during 2007 revPAR in London increased by 10.8%.
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It's an ordinary weekday at the King David Hotel in Jerusalem. Guests sit in the luxurious entrance hall sipping coffee and tea, while staff rush about taking care of their clientele's every request. By Ruth Eglash
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For many cost-conscious consumers, the 2008 cruise wave season could not have arrived at a better time, as travel costs at home and abroad continue to track higher year over year. With the busiest cruise booking period of the year commencing, Travelocity starts 2008 with its best wave season deals to date along with an inside look at how the cruise landscape is changing.
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Hyatt Place raised the bar across the hospitality industry last week by opening its 100th hotel on December 27, 2007, just outside Memphis, securing its place as the clear leader in the lifestyle hotel category.
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Demand for upscale hotel rooms in India is on the rise, and so are prices, according to Jonathan Worsley, co-organiser of the Arabian Hotel Investment Conference (AHIC), now in its fourth year.
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The Board of Investments has approved the grant of incentives to a $153 million hotel complex project of Saudi Arabia's Prince Alwaleed, the world's 13th richest person according to Forbes.com.
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TravTech Business Solutions Pvt. Ltd. a leading solution provider for the Travel & Hospitality Industry announced the official launch of its CRS and GDS representation services, utilizing the Voyager CRS distribution system from Trust International, a Travelport brand and a global provider of technology and distribution solutions for the hospitality industry.
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Global Hospitality Newsletter: January 4, 2008
Want to know how to make your extended stay hotel more profitable? Become caregivers! Go out of your way to do hundreds of little things that are not on your official “Amenities” list. Really and truly care about customers as if they were your own family and friends. By Kent Sexton with Nektaria Hamister
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El Gouna, one of Egypt's biggest home-grown tourism success stories, recently played host to Cornell University School of Hotel Administration's (CU-SHA) Inaugural Senior Executives Program, the first in a series of programs aimed at furthering the growth and development of hospitality professionals in Egypt and the region.
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Harrah's has just cleared the last regulatory hurdle in its plan to be snapped up by affiliates of Apollo Global Management L.P. and Texas Pacific Group for $17.1 billion plus the assumption of about $10.7 billion in debt. The National Indian Gaming Commission just gave the go-ahead for the transaction to move forward while the organization continues the process of concluding its review. By Barbra Murray
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Tourism industry players put up a brave face in the wake of negative publicity arising from political violence that followed last Sunday's outcome of the General Election. By Wangui Maina
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What requirements are necessary for a developer to convert an existing building into a hotel? There is no set answer. Even local heritage does not guarantee extended life. "Just because a building is historic doesn't mean it's pretty," said Ken Geist, partner in Sage Hospitality. By Eugene Gilligan
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Macao's SJM (Sociedade de Jogos de Macau) gaming company Wednesday announced that it will launch a project to rebuild Macao's landmark casino resort Hotel Lisboa.
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The Sanlitun Hotel in the Chaoyang District, Beijing, is nearing completion. It is part of the Sanlitun project which Swire is developing in partnership with Gateway Capital - Swire has an 80% stake in the retail development. By Gareth Powell
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Carlson Hotels Worldwide added eight new locations to its global portfolio during November 2007.
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Casa Andina hotel chain announced today the official opening of two five-star hotels in February, one in the Limean district of Miraflores and the other in the city of Arequipa, which is have a one-month soft opening.
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Global Hospitality Newsletter: January 3, 2008
Some special properties are set to open shortly. Nicky Holford draws up a wish list.
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You are on a bed and breakfast package and being a lover of Coffee, decide to order the Cappuccino rather than the normal fare at the Breakfast table. Before the steward has even taken the order, out pops the ‘Its chargeable'.
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Industry Focused Partnership to build new homes for hotel & hospitality employees in need of housing
Recently, the Greater New Orleans Hotel & Lodging Association (GNOHLA) and New Orleans Area Habitat for Humanity (NOAHH) announced a first of its kind "industry focused" partnership to assist hotel and hospitality employees and their families in need of housing.
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On Sunday 23rd December 2007, almost 70% of eligible voters turned out to exercise their rights in the country's first general election following the 19th September 2006 military coup, which ousted former Prime Minister, Thaksin Shinawatra. By Andrew J. Wood
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Three years ago, a devastating tsunami hit Southeast Asia, bringing destruction to hundreds of thousands of people throughout the region. In the months and years since, The Asia Foundation has focused on long-term recovery and reconstruction of institutions, economies and livelihoods. With fifty plus years in the region and local partners on the ground, the Foundation has helped survivors rebuild their communities bit by bit.
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Jones Lang LaSalle Hotels is delighted to announce on behalf of MFS Limited's wholly-owned subsidiary McLaughlins Financial Services Limited (MFSL), the Responsible Entity for the PH Sydney Hotel Trust, the sale of the Park Hyatt Sydney, Australia. Australia's pre-eminent five star Hotel sold to a private Japanese property investor for $201.6 million.
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Global Hospitality Newsletter: January 2, 2008
Year end summaries are marvelous, allowing pundits to espouse their expertise and awe within their industry nooks and crannies. They analyze tirelessly; they assess vigorously. They note laboriously the trends, the winners and the losers. But, the big Hospitality secret is nothing really changed and has not changed dramatically since HO JO's and Holiday Inn represented the Hospitality landscape. Everything is still homogenized, service is still faulty and uneven, the product undergoes mutations and even "wars", but still is mediocre. And, sadly, the poor Consumer sucks it up, pleased to have a bed, a tepid meal and perhaps a blink from the Front Desk. Who is kidding whom. We have made very little progress, and market events are further constricting our opportunity to excel as an Industry, something we are loathe to undertake. By John Hendrie
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An analysis of supply change within the extended-stay lodging segment certainly illustrates the appeal of this property type among hotel developers. According to Smith Travel Research, the overall industry has averaged annual changes in supply of 0.9 percent from 2000 to 2006, while the number of new extended-stay rooms has been growing at a 5.1 percent annual pace. By: Robert Mandelbaum
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Evil Erik is in trouble again, he needs a new F & B Manager basically to do his job, the last one lasted 4 months, although he was heralded as the biggest gift to F&B Management on earth, it soon turned out to be a wrong choice. By Bert van Walbeek
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Following the successful World Tourism Day 2007 theme ‘Tourism opens doors for women', the General Assembly underscored the importance of World Tourism Day (WTD) to be conceived as a yearly campaign to raise awareness on the constructive social role of tourism. WTD 2008 will be hosted in Peru and carry a theme around the tourism sector's response to the challenges of climate change. WTD 2009 will be hosted in Ghana and underscore the value of diversity and authenticity of tourism in a globalizing world. These are among the outcomes of the 17th Session of the UNWTO General Assembly, 22-29 November, Cartagena de Indias, Colombia.
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The winner of the prestigious British Association of Hospitality Accountants (BAHA) ‘Hospitality Accountant of the Year 2007' award is Joanna Chugh, Cluster Director of Finance, based at the London Marriott Hotel Kensington in the capital. In the presence of over 300 guests at last week's 2007 BAHA Annual Awards Luncheon - held at the InterContinental London Park Lane - Joanna was presented with her award by the Association's Chief Executive Carl Weldon and Membership Officer Rob Maloney.
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Uri Geller, who became famous for his ability to bend cutlery with what he calls "paranormal'' powers, was among the last buyers at an auction of furnishings in London's Savoy Hotel that raised 1.9 million pounds ($3.8 million). By Scott Reyburn
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The majority of travelers visit between two and five Web sites when shopping for travel online, and the number one reason for doing this is to compare prices. At the same time, nearly 20% of travelers visit six or more sites-and this group of active shoppers possesses some distinctive characteristics that should pique the interest of commoditization-weary travel companies. By Cathy Schetzina, Technology Analyst
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