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ehotelier Hospitality News Archives: May 2008
Global Hospitality Newsletter: May 30, 2008
Yeoh Siew Hoon catches up with hoteliers, young and old, and learns that older brains do have at least one advantage. By Yeoh Siew Hoon
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A recent study indicated that one-third of travel consumers abandoned their online search after waiting for more than four seconds for their results to load.
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There are still plenty of hotel rooms available for the Beijing Olympics. The crunch that was predicted doesn't seem to be happening, said Zhang Huiguang, the director of Beijing's Tourism Bureau. She said Wednesday that about 500,000 foreigners were expected for the games, a figure Beijing officials have long been predicting.
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A $200 million resort hotel does not exactly resemble a suburban home. But scratch the surface of the sales market for each property category, and they look remarkably similar today. By J. Alex Tarquinio
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Addressing important hospitality financial industry topics, the June Club and Hotel Controllers Conference covers issues in technology, legality, fraud, human resources and more. The conference is co-located with the 2008 Hospitality Industry Technology Exposition and Conference (HITEC®) and produced by Hospitality Financial and Technology Professionals (HFTP®). It is scheduled for June 17-18 at the Austin Convention Center in Austin, Texas.
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The Pacific Asia Travel Association (PATA) Foundation is calling on the travel industry to support a recovery fund to help rebuild the lives of tourism industry employees in the devastated areas of Myanmar and Sichuan, China.
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TripAdvisor Survey Reveals 36 Percent of U.S. Respondents Visiting Vulnerable Destinations this Hurricane Season; 27 Percent Have Experienced a Hurricane on Vacation
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This could be the world's first ever 100 per cent ecologically-friendly hotel - and its 'green' credentials will set the benchmark for hoteliers around the world. The solar powered 'Innovation Hotel' - which is the brainchild of the InterContinental Hotels Group - outlines the latest technology in energy and water conservation and recycling.
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Sonnenblick-Eichner Company announced today that it has arranged $60,000,000 of first mortgage financing for a portfolio of seven hotels located in Florida, Tennessee, and North Carolina on behalf of Cooper Hotels. The portfolio is comprised of the Crowne Plaza Fort Myers, Florida; Doubletree Memphis, Doubletree Murfreesboro, Doubletree Jackson, Doubletree Oak Ridge, and Doubletree Johnson City, all located in Tennessee; and the Homewood Suites Charlotte, North Carolina.
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Global Hospitality Newsletter: May 29, 2008
A teddy bear, a child-sized red Cabriolet inspired by BMW and a goody bag stuffed with tartlets. These items may not conjure up images of Paris, but if you're staying at the luxurious yet family-friendly Hôtel Plaza Athénée on chic Avenue Montaigne, they're among the lavish delights your kids will enjoy while you sip Champagne with a view of the Eiffel Tower. By Jennifer Murphy
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An old digital format still has plenty of life left Compared with today's virtual worlds, e-mail is solidly Web 1.0-an almost archaic communication channel. Yet e-mail works, and marketers and advertisers keep putting it to new uses. Moreover, consumers-whose opinions are the ones that matter-genuinely like e-mail. Nearly three-quarters of adult e-mail users in North America said they used it every day, according to an April survey conducted by Ipsos for Habeas.
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New research shows a custom linen and towel reuse program increases guest participation.
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What is British Food Fortnight? Running from 20th September to 5th October and now in its seventh year, British Food Fortnight is the biggest national celebration of the diverse and delicious range of food that Britain produces.
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Revenue and Pricing Strategies in Travel, TDS Europe 2008 Special, all aspects of RM have become much more complex with various channels and different pricing models to be managed. The issues of keeping control over the business and at the same time the reduction of the extensive manual work have increased dramatically.
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Value Place announces it recently opened its 90th location and plans to open its 100th property this summer. The new opening puts the company on pace to have 150 hotels operating at the end of this year. This steady growth has occurred in only four years of franchising and fewer than five years since opening the first property in October 2003. This exceptional growth positions Value Place as one of the nation's fastest-growing hotel chains.
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Country Inn & Suites Washington Dulles is pleased to announce that it is participating in a worldwide effort to help bring an end to the sexual abuse and exploitation of children and young women at risk.
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InterContinental Hotels Group (IHG) and the Royal Airport Hotel Party have announced the opening of Holiday Inn Accra Airport. The hotel is the group's first property in Ghana and further expands the brand's presence in the Middle East and Africa region.
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It is unusual enough to come across large Swiss families nowadays, and extremely rare to meet eight sisters running a hotel and restaurant. By Dale Bechtel
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Global Hospitality Newsletter: May 28, 2008
Ever wondered what the most expensive hotel suite in the world is, the most extravagant, with the most beautiful natural scenery, a celebrity hotspot, or the most off-the-wall? This list of the coolest hotel suites on the planet will answer all of these questions, as well as give you a visual look at these awesome hotel rooms with photos and video, and maybe even help you start planning your next trip. If you are after a holiday with a difference, then check out these stunning hotels!
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You'd be hard-pressed to find a business these days that's not feeling the effects of our slowing economy. Hotels are no exception. But let's be honest. We don't feel too sorry for companies that are suffering. We just want to know how their suffering is going to affect us - for better or worse. So what can travelers expect from hotels that are feeling the pinch? By Amy Bradley-Hole
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Singapore's hotel sector is clearly a growth area as its draws more investors. The development is expected to ease the current room crunch. By Natalie Chen
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You have endured the airport terminals and the delayed journey. You have had a fitful night's sleep on sheets stiff with cheap bleach, watching something dark and hideous crouching by the skirting board. At daybreak you realise that the squatting creature is one of your all-terrain activity sandals. This serves you right for buying them in the first place. Women are either too old or too young for activity sandals; there is no middle ground for this ugly sister of the shoe world. However, when it comes to negotiating the badlands of the hotel buffet breakfast, the activity sandal is as vital a part of your holiday armoury as a cold, cold heart and a big, big tray. By Jan Moir
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Micro Inn and Suites Hotels, one of the fastest-growing franchise hotel brands in the Philippines and the US, is opening four new hotels here over the next two years. By Jenniffer B. Austria
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The Angolan Hotel and Tourism minister, Eduardo Jonatão Chingunji, on Tuesday in Arusha, Republic of Tanzania, chaired a gathering that discussed the air routes within Africa and the quality of hotels and hospitality in the continent, in continuation of the 33rd annual congress of the African Travel Association (ATA), which started on Monday.
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Hotels in Nairobi recorded an improved occupancy rate in the past two months following poor performance earlier in the year.
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Marriott International realigns its Caribbean & Latin American area operational & regional sales leadership positions
Marriott International, Inc. (NYSE:MAR) has realigned its area operational and regional sales leadership positions, announced Chuck Kelley, executive vice president for Marriott International in the Caribbean & Latin America region.
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Managers of Ireland's hospitality industry were yesterday asked to hire older workers, who can deliver high quality services to tourists. Ewan Plenderleith, president of the Irish Hospitality Institute, which represents more than 1,200 senior industry professionals, told the National Hospitality Management Conference that the industry 'is heavily reliant on dedicated staff with good communication skills', which older employees often possess.
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Global Hospitality Newsletter: May 27, 2008
Koos Klein, President, Hilton Hotels - Asia Pacific, has been named "Asia Pacific Hotelier of the Year 2007" at the 11th Asia Pacific Hotel Investment Conference, organised and hosted by Jones Lang LaSalle Hotels.
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Apart from the legions of Spring Breakers for which it is famed, Panama City Beach is receiving a diversity of travelers from other sectors. As the city prepares for record visitation, how can the lodging landscape transform to capture the demand? By Kaoru Chikushi
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Kiwi Collection Presents a Unique Selection of Hotels and Resorts that are Out of this World!
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InterContinental Hotels Group (IHG) - which accommodated the victorious Manchester United team in its Crowne Plaza Moscow World Trade Centre - is calling on the Russian authorities to relax entry visa restrictions after its highly successful handling of the Uefa Champions League final.
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Hospitality Lawyer with successful case studies on green hotel development and renovation - The Orchards
Hospitality Lawyer on green hotel development. Here at www.HotelLawBlog.com, we have a rich library of articles on green hotel development. (Just go to the blog, search down the right hand side for "Topics" and then click on "Green Hotels."). But as we now publish the DVDs from our recent conference on green hotels -- which are free to all conference attendees -- we thought many of our readers would like to see the major PowerPoint presentations from our high-powered speakers, so we have published them here for your benefit. You will not want to miss this series of important presentations! Here is Stefan Mühle's slideshow on two successful case studies of developing and converting LEED-certified hotels. By Jim Butler
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Cape Town-based Protea Hotels, Africa's largest hotel group and winner of Top Hotel Brand of the year 2007 - for a third consecutive year - has experienced considerable growth in the last year. During this time Protea Hotels has added another four top-class hotels to its portfolio and has extended its existing marketing agreement with Hospitality Property Fund (HPF).
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The Planning Commission's High Level Group on services sector has released a services competitiveness report on India which reveals grim figures for the tourism industry. It pegs the room shortage in the country at 1,50,000 rooms by 2010, out of which more than 1,00,000 will be in the budget category.
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Abercrombie & Kent, the leading authority on luxury adventure and experiential travel, has raised almost £100,000 for the Myanmar Relief Fund, through staff donations and fundraising activities at their UK headquarters in Cheltenham. This overwhelming support has enabled A&K's DMC office in Myanmar to send ten trucks filled with relief supplies to the Irrawaddy Delta in the past ten days.
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India and Dubai real estate giant Sobha Group is preparing to build and operate a chain of hotel properties across the Sub Continent, Middle East and East Africa.
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Global Hospitality Newsletter: May 26, 2008
Restaurant managers have long suspected that satisfied customers are a key to a successful restaurant, but until recently, no research study had established this profitable connection. A Cornell Hospitality Quarterly article published in August 2007 does exactly that and has been named the best article of CQ volume 48.
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By 2030, Islam will be the worlds largest religion and western consumers wouldn't believe in God, so what does this mean for the future religious tourism? By Ian Yeoman
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With its rich heritage, tasty cuisine, soul-stirring scenery and unique traditions, Dixie calls for romantic retreats, family getaways, and outdoor frolicking. Steeped in myth and sunshine, the region rambles over a million square miles of terrain, from windswept barrier islands to mist-shrouded mountains. Common notions cultivated in film and literature have alternately presented the South as a rarefied landscape of moonlight-and-magnolias or a country-fried carnival of NASCAR races and Nashville tunes. The truth is: There are many Souths, which you can hear in the varying accents and taste in the smorgasbord of regional foods. Over the centuries, Native American, African, Caribbean and European peoples have all added their particular flavors to the South's cultural gumbo. Antebellum mansions along the Mississippi River, like Monmouth Plantation in Natchez, carry you back in time with historical tours and lodging among lovingly preserved antiques. By Lynn Parramore
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The hotel industry is adding new rooms as the economy is weakening, and that could mean rates may grow more slowly than they have in the past. By Shaila Dani
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PKF Hospitality Research (PKF-HR) today announced that the average hotel in its 2008 edition of Trends in the Hotel Industry survey enjoyed a 7.2 percent gain in Net Operating Income (NOI) in 2007. While this bottom-line improvement was more than twice the pace of inflation for the year, the single-digit gain was the lowest year-over-year increase since 2004 and is further evidence of a projected slowdown in hotel income that PKF is forecasting for the near future.
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Industry experts underlined the strength of the regional market and called for an end to the speculation that the hotel boom in Dubai and its neighbors was part of a temporary "bubble." By Hazel Heyer
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According to Brian Berry, Regional Director - RM, Starwood Hotels & Resorts, the first prong is a strategic approach which focuses heavily on a view of unconstrained demand and helps Starwood to establish the 'raw' conditions with which the company is working. This forecast includes analysis of macro-market dynamics, demand generating conditions, and price elasticity models.
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Chains like Robinson Club, Magic Life and Odeon are looking to operate new hotels in Turkey. The future of toursim is bright, says the Mediterranean Tourist Hoteliers Association (AKTOB) President Sururi Çorabatır
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A high-level ‘University' programme focused on the latest trends in the world of wine and spirits is a key element of Vinexpo Asia-Pacific 2008. More than 30 events featuring well-known wine and spirits experts and industry specialists run concurrently to the three-day expo.
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Global Hospitality Newsletter: May 23, 2008
There is an emerging group of guests who are looking for more individualized hotels. In response, hotel operators and developers have created new brands or partnered with well established brands to differentiate themselves from the competition. By Lorenza Alessie
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Back in 2006, the concept of the Guest from Hell was introduced to the industry in two articles entitled Besting and then Muzzling the Guest from Hell published by several industry organs. The feedback demonstrated strong support for the idea of an international database for the hospitality industry that would put an end to the free run of free service some guests have enjoyed by following the formula of "complain loud enough, be mean enough, and the suckers will comp you." This strategy echoes Hitler's "The bigger the lie, the more the people will believe it" - as long as they fail to face up to the unpleasantness and do nothing about it. By Steven Ferry
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Madonna's new album, Hard Candy, is jam-packed with references to being miles apart, saving the world and embracing other cultures. It's fitting, considering the Material Girl is constantly on the move. Whether she's taking a Kabbalah course, adopting a baby or simply removing her clan from the public eye, the international pop-star is regularly spotted in far-flung spots. If you aspire to jet-set like Madonna, you'll need a significant chunk of cash-or at the very least, a willing benefactor
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While numerous United States and Europe-based hotel companies have made expansion into Asia a central part of their growth strategies, some Asian hoteliers are focused on expanding their presence in the Americas as well as other parts of the world. Hong-Kong-based Shangri-La Hotels and Resorts continues to grow in Asia, particularly China and India. But the luxury hotelier has also targeted the Middle East, opening the Shangri-La Hotel in Dubai, United Arab Emirates, in 2003. The company now owns four hotels in the region. By Eugene Gilligan
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Today the Ecole hôtelière de Lausanne (EHL) is glad to announce the launch of its new department: INTEHL (Institute for Innovation and Entrepreneurship). INTEHL will be an incubator designed to help young entrepreneurs develop business plans, implement new business projects and contribute to their success by helping them to find financial resources, ensuring the viability of their concepts and providing them with permanent support during the development phase. EHL will put its infrastructures at their disposal and make it possible to test new concepts on the EHL population and invite potential investors, prior to the official launch.
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In the recently released Luxury Brand Status IndexTM, Small Luxury Hotels of the WorldTM (SLH) has once again been named the number one luxury hotel brand, beating more traditional brands such as Peninsula and Ritz-Carlton. Adding to this glory is the top ranking for the first time for the luxury hotel brand that offers the "Best Customer Experience", based on the views of actual customer experiences in Small Luxury Hotels of the World properties.
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Room inventory in major Indian cities is predicted to double as international hotel groups are fast eyeing the market, according to Jonathan Worsley, conference organiser of the recent Arabian Hotel Investment Conference.
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Information and communication technology (ICT) plays an increasingly important role in the tourism industry and eTourism solutions have become a key issue in UNWTO's operational strategy. Destination marketing and management, emergency response, responding to the challenges of climate change, ICT training, and safety and facilitation enhancement are among the areas advanced by the Organization.
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British holidaymakers are taking advantage of the strong Pound by taking extended multi-centre breaks to the US, says leading travel retailer www.travelocity.co.uk.
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Global Hospitality Newsletter: May 22, 2008
Evil Erik is furious, and nearly " killed " his secretary, for letting guests know how to reach him and to promise them that he will call back ........... By Bert van Walbeek
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It seems like the new "it" word in the business world whether you are in travel and tourism or other industries is Web 2.0. This mysterious term that is used as a topic of conversation, discussion, and debate, is rarely defined or explained in a manner that one can understand and/or put to use.
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As I was preparing to leave Chicago today, I needed to find the nearest subway stop to my hotel. I fired up Google (NSDQ: GOOG) Maps Mobile on my phone and attempted to find one. Let's just say that the charming locals working the doors of Chicago's finest hotels outperformed Google Maps.
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Kingdom Holding Company (KHC) chaired by HRH Prince Alwaleed bin Talal bin Abdulaziz Alsaud announced that it has completed the sale of the Fairmont New Orleans Hotel with proceeds valued at SR108 million going to KHC.
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On the western edge of Kabul, in the saddle between two hills, stands a flaking monument to what the city once aspired to be -- a cosmopolitan destination drawing chic travelers from the world over. By Luke Baker
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Dubai: As Dubai's popularity among tourists and business people increases, there is a growing demand for Islamic, or Sharia-compliant, hotels that apply a no-alcohol policy and tailor their services to suit Muslim culture. By Nadia Saleem
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The Steigenberger Hotel Group brought the last financial year to a successful conclusion. Against the backdrop of a positive economic climate and despite the lack of any lasting effect from the Football World Cup, the Frankfurt-based hotel group increased its turnover, its occupancy rates and its average room rate. The average occupancy rate increased by 0.8 percentage points to 64.5 percent, the room rate improved by 3.3 percent to 85.47 Euros and the yield went up 3.9 percent to 55.44 Euros. Overall the turnover of the Steigenberger Hotel Group rose by 5.6 percent to 484.4 million Euros.
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On behalf of the entire GMS Tourism Working Group, we would like to express our condolences to the people of Myanmar for the damage and suffering caused by cyclone Nargis. The Director of Development of the Mekong Tourism Coordinating Office, Christine Jacquemin, said, "The GMS Tourism Working Group, through the Mekong Tourism (Coordinating) Office, stands ready to assist Myanmar's Directorate of Hotels and Tourism (a member organisation of the Mekong Tourism (Coordinating) Office."
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Nine out of ten online travel buyers say travel-related podcasts, online video influence their purchases.
This upcoming report from PhoCusWright examines the critical influence of rich media, reviews and Web 2.0 in online travel purchasing.
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Global Hospitality Newsletter: May 21, 2008
Hospitality Lawyer on innovations in the conceptualization and design of hotels. Meet the Money® -- the annual hotel conference presented by JMBM's hospitality attorneys and their Global Hospitality Group -- recently concluded its 18th annual hotel finance convocation. About 400 industry leaders gathered in Las Vegas to hear from hotel industry experts what is happening in our industry, and what is going to happen. By Jim Butler
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Singapore Tourism Board's Distinguished Professor in Asian Hospitality Management, Dr. Sheryl E. Kimes will lead an industry roundtable on Revenue Management organized by the Cornell-Nanyang Institute of Hospitality Management and sponsored by IDeaS Advantage.
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The popularity of Guadalajara has surged in recent years, attracting new businesses, residents, and developments that are positioning the city as a world-class business and travel destination. By Luigi Major
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With its first participation at the 5th Annual MENA Travel Awards, the Hilton Family was awarded five different accolades ranging from Platinum, Gold and Silver for 5 of its properties in Egypt staged on the sidelines of Arabian Travel Market 2008 - the Middle East's premier travel and tourism event.
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Meeting planners who will be attending the 12th annual Hospitality Sales & Marketing Association International (HSMAI) Affordable Meetings® West Conference and Exposition at the Long Beach Convention Center, June 11-12, 2008 stated that they are experiencing an increase in meetings in 2008, and that although budgets are not increasing more than half of the attendees plan to conduct business at the show.
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Dallas' Statler Hilton Hotel has achieved some national visibility that supporters hope will keep the historic building from becoming history. By Dave Flick
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Accor is now recruiting to fill 30 Graduate Management Trainee positions in locations around Australia
Global hotel group Accor is seeking up to 30 hospitality, business or tourism graduates to fill positions in its mid year intake of their Graduate Management Trainee (GMT) Program. The one-year program provides on-the-job training and career development for graduates looking to fast-track their careers in hospitality. Applications are open to anyone who has completed a degree or diploma in hospitality, business or tourism, has at least 12 months of industry-related work experience and a willingness to relocate to regional areas of Australia if necessary. Accor has two intakes per year - June and December.
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Hospitality eBusiness Strategies, (HeBS), NYC today announced receipt of top Summit International Awards in the Travel/Tourism Website category. The Summit Creative Awards recognizes and celebrates the creative accomplishments of small and medium sized advertising agencies and other creative groups. Over fifteen years, the competition has established itself as the premier arbiter of creative excellence for firms of this size. Entries in 21 creative categories are judged against a stringent set of standards. During the blind judging events, judges search for innovative and creative concepts, strong executions and the ability to communicate and persuade.
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Orion Hotels & Resorts, one of Southern Africa's largest independently owned hotel groups, today announced that it has formed a strategic partnership with US Houston based Orion Hotels Inc to jointly find acquisition and development opportunities in the Americas (Canada, USA, Mexico, Latin America and the Caribbean).
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Global Hospitality Newsletter: May 20, 2008
If trends are any indicator, the State of Hospitality, having undergone a recent boom, now approaches a trough. Standards, whether in quality or performance, are low; the product has significant highs, a modest middle ground, and a disappointing base. Service delivery is spotty, the attitude is careless, and the reception is disinterested. And, now we layer another Consumer expectation - Green. Enter the Meeting/Convention Planner, who must navigate the unsure landscape, further exacerbated by the down economy. By John R Hendrie
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Oh no, not another article on innovation, your brain is screaming from every synapse. Please don't subject me to another rapturous ode to Southwest Airlines, Ritz Carlton or - gasp - Disney. By Rob Rush
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"This is Franklin De Forest. We're staying at the Hilton. I wonder if you could help us." There was a pause although the caller hadn't asked a question. His voice quavered, so I knew he was elderly. American guests over sixty-five were awkward because Medicare paid a pittance for housecalls and forbade doctors from collecting the difference from the patient. I tried to avoid Medicare housecalls. Knowing the reason, many guests offered to paying the fee directly, promising not to send the bill on the Medicare. This was also illegal. By Mike Oppenheim, M.D.
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Skål International Koh Samui will host the Skål Asian Area Congress from May 21-25. It will be the first international tourism event ever held there which will generate more than 100 international tourism professionals visiting the island.
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Hotel Indigo continued its growth momentum with a strong first quarter 2008 as the brand opened three new hotels totaling nearly 400 rooms - increasing its room count by 26 percent. Also during the quarter, Hotel Indigo signed license agreements for six additional hotels (780 rooms) in the United States. The brand contributed to IHG (InterContinental Hotels Group) [Lon: IHG; NYSE: IHG (ADRs)] having a solid performance in the first quarter in the Americas region as the company expanded its pipeline to more than 146,000 rooms (nearly 1,400 hotels) across its seven brands - InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®.
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The British entrepreneur plans to give up control of his London restaurant empire amid signs of a slowdown in the sector. By Jonathan Sibun
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The Malaysian Association of Hotels is pleased to announce that MAHTEC Sdn Bhd, a training provider managed by the Malaysian Association of Hotels, will be conducting a training program titled, "Upselling to Improve Sales", specially designed for the hotel industry.
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China's devastating earthquake triggers a response from Shanghai's Zhangjiang Hi-Tech Park - Howard Johnson Hotel Zhangjiang Shanghai Call for Donation for the Quake-hit Region.
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In its heyday, the Hotel Del Monte encompassed 20,000 acres of botanical gardens, mystical beaches and undeveloped forests on the Monterey Peninsula. It was touted as California's largest resort complex and one of the world's pre-eminent luxury destinations for travelers and sports aficionados. By Jim Doyle
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Global Hospitality Newsletter: May 19, 2008
The state of turmoil in global financial markets has generated new concerns for the hospitality industry. This article attempts to ‘gaze the crystal ball' and see what lies ahead for the industry in emerging markets like India. By Siddharth Thaker
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By calculating revenue per available seat-hour, or RevPASH, restaurant managers can implement revenue management approaches to build their restaurant's profitability. By Gary M. Thompson Ph.D. and Heeju Sohn
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It was looking like the type of week when you wonder if it might not be safer to stay in bed and hide under the covers. Then Yeoh Siew Hoon got a message from a bottle.
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Nearly two thirds of Brits can't identify half the countries in Europe. Although more than 55 million Brits travel to Europe each year, the majority of travellers hop on and off planes and trains with no idea about where they are going, ie: the exact location of their destination within Europe.
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Ho Chi Minh City-based hotel, resort and tourism service provider Saigontourist Holding Company plans to open its own hotel management company next year.
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The Leading Hotels of the World, Ltd., the prestigious luxury hospitality organization, has launched a sophisticated and alluring new website, designed to educate and engage discerning travelers through comprehensive solutions to their traveling needs. The enhanced site, which has been infused with an "experiential" feel, has garnered positive feedback from industry professionals and has already delivered a considerable spike in on-line bookings, as seen in a 35% increase in the conversion rate just weeks after going live.
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Parkroyal Hotels & Resorts has established a special relief fund to provide financial support to staff of Parkroyal Yangon affected by the May 3 cyclone Nargis, the worst to hit Asia since 1991.
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Accor, the most dynamic international hotel group operating in Asia Pacific, kicked off its annual World of Accor trade and sales expo in Bangkok today, following its latest exhibitions in China, Japan, USA and Singapore.
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New York's red-hot hotel industry is beginning to fear a slowdown. Though most business metrics are positive, rising inventory and fear of a recession are beginning to push many hoteliers to develop plans for a weaker environment. By Catherine Curan
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Global Hospitality Newsletter: May 16, 2008
Hotel investors deploy asset management strategies to improve trading position, reports Jones Lang LaSalle hotels
Jones Lang LaSalle Hotels announced that the firm has published FocusOn: The Progressive Asset Manager: Top Five Tips for Success. The report released today reveals that hotel investors are increasingly focused on deploying asset management strategies now to improve their position for future trading until this period of illiquid debt and the bid-ask pricing gap narrows.
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Accor, Vietnam's most dynamic international and leading hotel group is announcing its partnerships with the Pole Universitaire Francais (PUF), the University of Toulouse II - Le Mirail (UTM) and the Social and Human Sciences University/National University of Hanoi (VNUHN) through the signing of a Memorandum of Understanding (MOU) respectively to implement the Master Degree in Hospitality Management.
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International Leisure World is a unique publication, directly targeting the growing number of Russian high net worth individuals, enabling luxury travel suppliers to market directly to this elite sector.
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The tough U.S. economy will force most Americans to cut vacation costs this summer, which could be bad news for hoteliers, according to a new survey.
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Eloise, the Plaza hotel's most famous fictitious resident, has officially returned to the storied landmark following a $400 million renovation - with a portrait of the mischievous 6 year old prominently displayed near its famous Palm Court dining room. By Ula Ilnytzky
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The Sound of Music, one of Hollywood's greatest money-spinners, will scale new heights when the original von Trapp family villa near Salzburg opens as a hotel in July.
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The new hotels beyond United States borders range from a luxurious 300-room St. Regis property planned for an island in Bahrain to an extended-stay Homewood Suites by Hilton hotel that caters to executives working in business parks along India's "IT Highway." Whatever the size or the sector, lodging companies are racing to plant their flags in the booming economies of China, India, the United Arab Emirates and other growing countries around the world. By Reach Eugene Gilligan
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The region's most anticipated luxury travel event, Asia Luxury Travel Market (ALTM), begins in five weeks at the Shanghai Exhibition Centre. The unique appointment system designed for ALTM is now ‘live' and buyers and exhibitors are in the process of pre-arranging meetings via a link on the show's website.
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StayWell Hospitality Group (previously known as Kusido Hospitality and Property Group Pty Ltd), formally announced the settlement and takeover of four hotel properties from the Oaks Group, in a deal worth $10.5 million.
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Global Hospitality Newsletter: May 15, 2008
One of the hospitality industry's most interesting aspects is its diversity. There are many different hotels in numerous countries and the job of hotel manager varies substantially throughout the different regions of the world. By Olivier Harnisch
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Hotels sell rooms to tour operators at prices below their published rates. Operators sell those rooms on to consumers. By Lindi
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Robert Redford , Clint Eastwood, and Francis Ford Coppola are not only great directors, but they also are great hoteliers. ProfessionalTravelGuide.com has unveiled its choice of the "BEST CELEBRITY-OWNED RESORTS" for 2008. Travelers not only can run into their favorite celebrity, but be treated like one as well.
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Hotel Cap Rates are changing. What are hotel cap rates? What do the changes mean for your hotel buy or sell, hotel financing or refinancing, or next visit from the FDIC? What is the relationship between cap rates and equity return expectations? By Jim Butler
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Cornell-Nanyang Institute of Hospitality Management inducts its third cohort for the ‘master of management in hospitality' programme
The Cornell-Nanyang Institute of Hospitality Management admitted the third intake of students into its Master of Management in Hospitality (MMH) programme today. The student body is highly diverse with different cultural and philosophical backgrounds as they come from nine countries - the USA, France, Indonesia, India, China, Thailand, Korea, Japan and Singapore - making the MMH'09 program a truly enriching experience. This diversity represents what Dr Judy Siguaw, founding Dean of the Cornell-Nanyang Institute of Hospitality Management, strives to achieve for the school; that is, an internationally renowned hospitality program for students seeking to be experts in Asian markets.
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The Hospitality Sales and Marketing Association International (HSMAI), members of the HSMAI Dubai Organizing Committee and other invited guests will convene in Dubai on May 22 for an educational session on "HSMAI in 3D: Demystifying Distribution in Dubai" at the Emirates Academy of Hospitality Management.
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InterContinental Hotels Group (IHG) has announced that Karl Hala will assume two senior positions within the hotel group - Director of Operations for Africa and General Manager for InterContinental Nairobi, Kenya.
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Asia is to get its first truly independent restaurant guide. The Miele Guide will herald a new standard in the Asian culinary sphere and will set a benchmark for measuring the best restaurants in the region. The inaugural Miele Guide, the 2008/2009 edition, will be released at the end of October 2008.
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Record breaking attendance, $100 billion in investment highlight Caribbean hotel & tourism conference
The 12th Annual Caribbean Hotel & Tourism Investment Conference (CHTIC) concluded with a very optimistic outlook for the Caribbean region as a record-breaking 522 delegates met at the newly opened Hyatt Regency Trinidad May 6-8 and heard that there is currently more than $100 billion in investment in the region (according to the World Travel & Tourism Council) devoted to improving and expanding tourism facilities and infrastructure.
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Global Hospitality Newsletter: May 14, 2008
In a recent article, Frank Fahrenkopf the CEO of the American Gaming Association, made the point that the commercial gaming industry has been a significant jobs creator. Jobs have always been a factor in the decision making of jurisdictions across the country as they considering legalizing gaming. While we should all be proud of this contribution, the other edge of this successful sword is the increased competition for skilled talent. The answer may not only be at your competing properties, but in a broader approach that includes other facets of the hospitality industry. By Howard Krieger
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Most celebrities have an intimate understanding of restaurants-especially since a plethora of them worked as waiters waiting for their big break. "You feel like you know everything once you've been a waitress," Sandra Bullock, a former server, once said. But who knew so many stars, like Bullock, would be inspired to return to their roots? Indeed, a number of celebrities have added "restaurateur" to their resumes. And many of them have the same appetite for the craft as they do for their more glamorous jobs. By Jeryl Brunner
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For many years, our friends at HVS have been collecting data on what they call "Major Hotel Transactions." These are single property transactions not portfolios where the transaction price exceeds $10 million. This first slide shows the number of major hotel transactions per year from 1990 through the present... By Jim Butler
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The AA, celebrating one hundred years of quality and service in the hospitality industry, has announced the final shortlists for the AA B&B Awards 2008, to be held at the Mandarin Oriental Hyde Park, London on Wednesday 4 June.
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Hospitality eBusiness Strategies, (HeBS), NYC has been recognized as an Official Honoree in the Tourism Website category by The Webby Awards, the leading international award honoring excellence on the Web. HeBS is proud thatthis distinction is the only one within the hospitality category this year, being acknowledged for work exhibiting remarkable achievement. The 12th Annual Webby Awards received nearly 10,000 entries from over 60 countries and all 50 states.
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We have finally broken free from the corsets of Victorian parenting. According to a new survey we now put our kids first on holidays - no more ‘seen and not heard'! In possibly the largest survey of its type, over 7000 UK mothers bared their soul on travelling as a family, letting children have cake and [almost] forgetting who the adult is.
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Travel agents need to become sharp-tongued critics of hotel restaurants if they want to protect their executive market, according to a leading hotelier.
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With less than a week to go before the EyeforTravel Travel Distribution Summit Europe 2008 in London, the industry is abuzz with anticipation, with all eagerly awaiting the revolutionary products and ideas the Summit is set to produce. One of the hot topics to be discussed is the complicated, yet vitally important, world of online inventory distribution and the new simplified solution to be launched by Allotz.com, which has a lot of people predicting the much-needed revolution of the industry is finally here.
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InterContinental Hotels Group (IHG) has signed an exclusive agreement with MAK Hotel Holdings, a member of the M.A. Kharafi Group of Kuwait, to develop an InterContinental Hotel in the Syrian capital. Located in the city centre, the 370-room InterContinental Damascus, due for completion in 2010, will form part of the capital's only integrated development which will include a shopping mall, cinema complex and office space.
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Global Hospitality Newsletter: May 13, 2008
Hotel Attorney at JMBM's Hotel Finance Conference: mood of the industry and where we go from here. It is May 8, 2008. JMBM's 18th annual hotel conference, Meet the Money® 2008 has wrapped up and more than 100 of the industry leaders have just shared their latest experiences and outlooks for the remainder of 2008 and beyond. By Jim Butler
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Talent is the most under-managed corporate asset of the past two decades. Fortunately for businesses that invest in organizational development, advancements in assessment and evidence-based action plans manage talent in ways never before possible. By Jim Houran, Celeste Contois and Kathy Cruz
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The Imperial Household Agency has called for revisions to a plan to rebuild the Palace Hotel Tokyo, which stands next to the Imperial Palace in Tokyo, fearing the rooms of the palace's hospital might be visible from the proposed new high-rise building.
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The cooking fun returns to the Marco Polo Hotel kitchen. Thirty participants will be chosen to cook their unique recipe and the winning dishes will be featured on the new menus of the Chopstix (Guinness world record holder for longest chopsticks) and The Bombay (Time Out awards' Best Indian Restaurant). Winners will also get Marco Polo Hotel's signature home catering service for up to 50 people and other dining gifts.
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UNWTO Secretary-General Francesco Frangialli visited Kenya (May 5-7) to underline the Organization's support of the country's all important tourism industry. This trip concludes his recent series of visits to other African countries, aimed at reinforcing their capacity to renew their tourism development.
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Relais & Châteaux, an exclusive collection of some of the world's finest luxury small hotels and gourmet restaurants, most of them in Europe, has released its first ever dedicated Asia/Pacific directory.
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In response to the needs of U.S.-based hotel clients for advice in sourcing debt and equity capital to finance acquisition, refinancing, redevelopment and development of hotels, Jones Lang LaSalle Hotels is pleased to announce the appointment of Jeffrey Davis, executive vice president, to coordinate the growth of the hotel capital raising business in the U.S.
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Despite ongoing global economic volatility, The Leading Hotels of the World, Ltd. achieved strong production in the first quarter of 2008.
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InterContinental Hotels & Resorts has signed an agreement with Sun Days International for Tourism Investment to develop a US$70 million luxury resort, on the shores of the striking Jordanian Dead Sea.
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Global Hospitality Newsletter: May 12, 2008
There I was...excited to dine in a popular steakhouse with my wife. After all, this night was to celebrate her final day of coursework in her professional degree program. Although we eat out regularly, we especially were looking forward to dining on this night. By: Bryan K. Williams
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Rodolfo Elizondo Torres, Mexico´s Secretary of Tourism, has announced a £3.5 million investment in the country´s tourism infrastructure - an increase of more than 50% on last year´s spending. In addition, almost £2.5 million will be invested to further raise the international and national profile of Mexico as a tourist destination.
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Almost perfectly timed, following debate at the recent World Travel & Tourism Council Summit concerning shortages of trained and qualified hotel sector workers, a new hotel school to be located in Dubai in the United Arab Emirates has been announced. The Dubai Hotel and Tourism Management Institute, is expected to open in 2009, and is a joint venture between an internationally acclaimed Australian higher education provider and a prominent Dubai based company.
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Avantgarde architects and designers "challenge the norm" for new luxury Beijing hotel The Opposite House
Celebrated avantgarde architect Kengo Kuma from Japan and edgy Shanghaibased designers Lyndon Neri and Rossana Hu are using their considerable talents to "challenge the norm" in Beijing's new luxury hotel, The Opposite House, the first of a series of unique hotel properties from newly formed Swire Hotels.
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As the 2010 Soccer World Cup approaches, there is much debate about the benefits of this major global event for South Africa. Joop Demes, MD of Pam Golding Hospitality, says the increasing exposure South Africa is receiving worldwide due to the 2010 Soccer World Cup is the equivalent of hundreds and hundreds of million rand in free advertising for the country's hotel and tourism industry.
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On the heels of the recent announcement of its new luxury brand, Andaz™, and reaching the 100-hotel milestone of Hyatt Place hotels in the United States, one of the world's leading hospitality companies, continues its global development pace at an unprecedented speed. With more than 50 full service hotels in the pipeline, Hyatt has announced 14 hotels under development in greater China alone, as well as five hotels in Russia/CIS with other high-profile properties to open in Europe, Middle East, and The Americas.
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Maureen Jolowicz, Executive Housekeeper at Radisson Plaza Hotel Sydney and President of the Professional Housekeepers Association of New South Wales (PHAN) has been honoured with a Carlson Fellows Award - Stewardship.
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Refad Hotels and Resorts announced the addition of a new hotel brand and concept to their already impressive portfolio at the Arabian Travel Market.
More... [587 views]
Singapore-based leading hotel management company, Parkroyal Hotels & Resorts, has been appointed by Chengdu Xinda Real Estate Development to manage its 361-room property in Chengdu, the capital of Sichuan province in China.
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Global Hospitality Newsletter: May 9, 2008
wow.travel (the online magazine of kiwicollection.com) edited by Mary Gostelow, introduces Seven Sensational places for morning country runs.
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There is no doubt that hotels across all market segments have invested heavily in reservations sales development. Besides scheduling outside training, most hotels have a regular telephone mystery shopping program in place, and the majority seem to factor results into frontline staff, management and General Manager incentive programs. Yet all too often the quest for the "perfect shop" score turns front desk and reservations agents into robots who routinely spew-out a scripted list of the same features for each and every caller, regardless of their needs or travel plans. By Doug Kennedy
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For engaged couples, nowhere is too high or too low, too far or too wide, when it comes to having an alternative wedding that doesn't include a guest list. From the heights of Machu Picchu to the isolated beaches of the Seychelles Islands, ordinary weddings are out. Exceptional elopements-or "matrimonial getaways," if you prefer-are in. By Pamela Price
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On June 29th Hilton hotels throughout the UK and Ireland will be inviting members of their communities to travel "around the world in a day" as part of their biggest ever national charity event. Around the World in a Day participants will collectively aim to travel the circumference of the earth - 24,901.55 miles - by taking part in one of two events: the competitive Team Challenge or the more relaxed Miles4fun, designed for families.
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Fairmont Hotels & Resorts may consider going public over the next three to five years, a top company official told Emirates Business.
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Lender sentiment turns cautious on fears of a general economic slowdown and refinancing risks of existing positions
The International Lodging Finance Council (ILFC) is pleased to announce the results of its annual survey of active senior and subordinate hotel lenders. This year's survey asked respondents to compare the real estate finance climates of 2007 to 2008, the results of which reflected the pronounced shift in lender sentiment to a more cautious approach to hospitality financing. The survey was initially presented by ILFC co-chairs Robert Stiles and Mike Cahill at the 2008 RealShare Hotel Investment & Finance Summit.
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Singapore's landmark Raffles Hotel, jointly owned by Saudi Prince Alwaleed bin Talal's Kingdom Hotels International and U.S. private equity firm Colony Capital, has been sold for about S$650 million ($476 million), a local newspaper reported on Thursday.
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Choice Hotels International, Inc. (NYSE: CHH) today announced that 13 of the company's franchised properties won big at the company's 54th Annual Convention in Las Vegas-each coming home as a 2008 Inn of the Year award winning hotel. From every corner of the United States and across the world, this year's winning hotels represent the "best of the best" among over 5,600 hotels worldwide thanks to their amazing guest satisfaction and consistent brand performance.
More... [521 views]
PATA produces groundbreaking report geared to harness future growth and development of US$100bn tourism industry.
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Global Hospitality Newsletter: May 8, 2008
We have glamorous travel and entertainment magazines, superb trade publications, and niche editions which serve the Hospitality Industry. They rightfully enjoy some of our advertising dollars, for they are targeted to the markets we wish to influence. As time is a constraint, sadly, they frequently decorate our coffee tables and office spaces, rather than serve as a "must read", a resource, or even the definer of a "Booking Decision" at our lodging, restaurant, attraction or retail venue. By John R. Hendrie
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The UK hotel industry had an impressive 2007, rounding off a period of robust growth in the industry over the last few years and placing it in a strong position to the weather the current global economic storm, according to Hotel Britain 2008, PKF's definitive guide to the performance and prospects of the UK hotel industry. The report reviews the performance of 644 hotels representing over 100,000 rooms across both London and the regions.
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Travel and tourism industry leaders offered glowing reviews for the first PATA CEO Challenge, held in Bangkok last week, describing it as "inspirational" and an "ambitious, brave and visionary event".
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Wyndham Hotel Group today announced an agreement with Days Hospitality Inc. of Markham, Ontario, for the development of 17 Ramada® hotels throughout Eastern Canada during the next 10 years.
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‘Managing to Sustain Future Profitability' is the title of the 3rd British Association of Hospitality Accountants (BAHA) Annual Conference and Technology Exhibition - one of the most prestigious and informative business and social events on the UK hospitality industry calendar - to be held on 5 and 6 November 2008 at the brand new Sofitel London Heathrow at Terminal 5, due to open on 30 June.
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Paris-HotSPA is a new highly selective professional rendezvous created at instigation of Vladi Kovanic, Manager of Millenium Organization and Thierry Julien Dreano, Hotelkeeper, organizer of events and man of networks in the hospitality, the luxury and the fashion businesses.
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Exponential growth in the world's hospitality industry has led Hyatt to embark on a new, innovative strategy to hire and retain the sector's best talent, according to company executives.
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Mr. Alex Sogno, founder and Managing Director of Global Asset Solution announces the opening of the Singapore Office. Global Asset Solution is the Leading Hotel Asset Management Company serving Asia Pacific and Middle East.
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Global Hospitality Newsletter: May 7, 2008
Unfortunately, many hoteliers are content with simply having a web site as the sum-total of their Internet marketing effort. These same people wonder why their fair-share of reservation production is still eluding them. Many hoteliers wonder what more they can do to drive business from the Internet. For the record, just having a web site is not nearly enough. By Neil Salerno
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Yeoh Siew Hoon marvels at all the labour that goes into supporting the hotel business and wonders if sometimes, she might be suffering from the labour pains of a road warrior.
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Sheikh Abdel Aziz Ibrahim, owner of the Cairo Grand Hyatt, banned alcohol in his hotel on Thursday, prompting the Hyatt's international management to order an explanation and triggering worries the hotel may lose its five-star status and, eventually, the Hyatt brand name. By Alex Dziadosz
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A tophotelproject.com survey rates first class & luxury mid-sized hotel projects as the most popular
More than 2,000 hotel projects worldwide scheduled to open by 2014 - The majority being luxury hotels - 60% of the largest hotel projects are located in the U.S.
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Hyatt Hotels and Resorts, one of the world's premier hotel companies, is set to significantly expand its properties over the next five years, opening a series of landmark properties across South America, Europe, the Middle East, and Asia, according to senior company executives.
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Thought leaders in the revenue management field will convene for a full-day of discussion on Monday, June 16, 2008 at the Fifth Annual Revenue Management Strategy Conference in Austin. The conference, held in conjunction with HITEC 2008, is designed to create relevant, timely dialogue in the field of revenue management.
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Scandic's intensive growth strategy continues, with the chain announcing its 4th hotel project in Norway in recent months. Scandic has signed an agreement to build a new hotel in Haugesund. Work is expected to start during summer 2008, with completion in autumn 2009.
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Following the success of The Excelsior, Hong Kong's 35th Anniversary "Fat Choy" Charity Walk held in February, which raised HKD250,000 in aid of MINDSET (the in-house registered charity of Jardine Matheson,) the hotel now presents another celebratory event to further commemorate its 35 years as a leading light in Hong Kong. From now until the end of 2008, the photo exhibition "The Excelsior Then & Now" will showcase the hotel's 35 years of colourful history with a display open to the public in the hotel lobby and in EXpresso coffee bar.
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Innovative solutions to address future staffing issues were one of the key topics addressed at the fourth Arab Hotel Investment Conference, taking place at Madinat Jumeirah, Dubai.
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Global Hospitality Newsletter: May 6, 2008
The Hotel RFP Process: 5 Factors that determine what your RFP looks like. 16 Steps to a successful RFP Process
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Cornell center for hospitality research roundtable highlights risks and rewards of service innovations
Hotels and restaurants must innovate to remain competitive, but service innovations must be implemented in real time, and they can easily be duplicated by competitors. Chaired by Rohit Verma, an associate professor at the Cornell School of Hotel Administration, the high-level roundtable examined the risks and rewards involved in service innovation. One major issue for innovations is the dichotomy between innovating to improve service and innovating to cut costs. The Service Innovation Roundtable, conducted at Cornell in April 2008, is part of a series produced by the Center for Hospitality Research, which includes upcoming Roundtables on Marketing and Labor and Employment Law.
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Another flowery card and a "World's Greatest Mom" coffee mug? You can do better. This year, give the woman who raised you-or who's helping to raise your children-something that's tons more fun, a million times cooler and infinitely more memorable. Give her an adventure.By Judy McGuire
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TMS Asia-Pacific has turned the spotlight on the ever-increasing role psychometric profiling now plays in the overall recruitment process.
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Emaar Hospitality Group, the hospitality & leisure business subsidiary of Emaar Properties PJSC, has revealed plans to launch and operate its own five star premium global brand of world-class hotels and resorts under the brand name, The Address Hotels & Resorts. Set to redefine the hospitality experience, Emaar's global hotel brand will roll out later this year with the opening of The Address flagship hotels in Downtown Burj Dubai and another property in Dubai Marina.
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The mountain community of Vnà in southeastern Switzerland has officially become the country's first living hotel village. The aim is to ensure the long-term survival of the alpine village and avoid unwanted development in an area where concrete has not taken over the mountains.
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Early Easter causes occupancy and profit to fall. Occupancy and profit fell in the majority of European hotel city markets surveyed by TRI Hospitality's monthly HotStats during the first quarter of 2008. Occupancy was down in six cities and profit fell in eight of the 10 European cities surveyed, but the figures are distorted by the Easter holidays arriving in March this year compared to April in 2007.
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The world's first 100 per cent climate-neutral hotelchain is located in Copenhagen. The chain consists of four minor hotels and carries the name of Brøchner Hotels.
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The Global Board of Directors of the International Association of Conference Centres (IACC) announced that the first European Annual Conference will take place at Warwick Conferences in the United Kingdom on 28-31 August 2008.
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Global Hospitality Newsletter: May 5, 2008
The concept of hotel companies ‘borrowing' from the repertoire of successful airline practices is nothing new. Over the last three decades, airlines have pioneered many products and strategies that have eventually made their way into the hotel industry. Historically, several pivotal practices that were perfected by airlines have been adopted by hotel companies and have since become commonplace in our industry. By Tyler MacDonald
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Delegates at the inaugural Pacific Asia Travel Association (PATA) CEO Challenge 2008: Confronting Climate Change agreed to collaborate on a range of initiatives to confront climate change, such as Banyan Tree's green audit programme, Intrepid Travel's project management plan, and Expedia's World Heritage Alliance.
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In Germany, the focus of guest's attention on clean and well designed hotel rooms and trendy restaurants push the investments in renovation and modernization. According to a new study of CHD Expert Group, about 20 percent of the comfort, first class and luxury hotels plan renovations within 2008. In comparison with 2007 the percentage of investment plans fall from 29 percent. The main reasons are turnover losses (3% in 2007 in the hospitality and restaurants industry) and dull sales due to the smoking ban impact on the gastronomy. But the foodservice industry continues expanding: More than 60 percent of the canteens plan investments in new kitchen equipment and FF&E for the guest areas.
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The International SPA Association, the ISPA Foundation and The American Hotel & Lodging Educational Institute are making headway in spa education to prepare a quality workforce for the future. These tools include a soon-to-be-launched collegiate course as well as a scholarship, grants and textbooks.
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A few years ago there was no such thing as a lead director on a public board. But when the CEO and the Chairman were the same person conflicts were clearly visible. This has been improving and in 2006, 25 of 41 Chairman were not the CEO. By Keith Kefgen
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Marriott International Hotels has announced the appointment of Andrew Houghton as Area Vice President for the Caribbean and Brazil. Andrew will be based in Weston, Florida effective, May 12, 2008.
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Ultra-luxury Silversea Cruises has announced it has renewed its culinary and marketing partnership with Relais & Châteaux, the prestigious international association of boutique hotels and fine dining restaurants, through 2009.
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Yes its official - the colour of the boardroom has definitely changed. Green is in! No-one can escape the fact that caring for the environment not only makes sense but it also makes cent$. By Andrew J Wood
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Fed up of junk mail? Tired of having to go through the same questions every time you check into the same hotel - and being sent hundreds of pieces of marketing that isn't relevant to you? There is increasingly less brand loyalty than ever before and it's increasingly important to treat a customer right the first time or lose them for good.
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Global Hospitality Newsletter: May 2, 2008
Hotel Attorney on Hotel Management Agreements . How to get the right brand and operator for your hotel project . . . and a deal you can live with -- The Hotel RFP Process, By Jim Butler
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I've been troubled by what I experience every day in my consulting practice while interacting with hotel and resort sales departments nationwide. Typically, I find new sales professionals - - aged mid-to-late 20s - - with what my generation refers to as questionable work ethics, a demonstrable lack of curiosity, and an over-reliance on technology based selling skills while failing to develop time-honored relationship based selling skills. By David M. Brudney,
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Opportunities exist for those in the hotel e-business, even during these tough economic times. Attendees at HEDNA's Lisbon Conference learned about the future trends for hotel e-business, how to profit from those trends and how HEDNA members can make a difference as the industry evolves.
More... [1081 views]
Just one infestation can taint a hotel's reputation for good - which is why New York hoteliers are seeking canine help to root out pests.
More... [672 views]
Fairmont Hotels & Resorts today announced a new hotel in Makkah, Saudi Arabia, scheduled to open this fall. The hotel is the focal point of the iconic Abraj Al Bait Complex, which is part of the King Abdul Aziz Endowment Project whose mandate is to upgrade the precincts of the Two Holy Mosques. The complex includes seven towers with a total floor space equal to 15.6 million square feet and adjacent to the Masjid al Haram, the holiest site in Islam. The property joins Fairmont's worldwide collection of iconic luxury hotels, and is the seventh addition to the company's Middle East and Africa portfolio.
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Melco China Resorts ("MCR"), an associate of Melco International Development Limited ("Melco") (HKSE: 0200) today topped out two hotels at the Yabuli Sun Mountain resort and broke ground for its first luxurious mountain home project which will be available for sale later this year in Heilongjiang Province. The luxurious mountain homes are designed by internationally acclaimed architects and were introduced to a limited number of potential buyers today.
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Steve Rushmore, President and Founder of HVS, the global leader for hospitality consulting and valuation services, is pleased to announce the opening of the Dubai office of HVS. By Hala Matar Choufany
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PATA explains the measures it has employed to reduce and offset the carbon footprint of the inaugural PATA CEO Challenge.
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Ten years after its debut as Vietnam's most dramatically refurbished hospitality icon, the Caravelle Hotel is greeting its landmark anniversary with plans for a top-to-bottom overhaul of guest rooms and suites, a slate of environmentally friendly green initiatives and the production of a lengthy book that celebrates the history of the hotel.
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Global Hospitality Newsletter: May 1, 2008
Hospitality Executive Movements worldwide is provided by Spectrum International Hospitality Services which specializes in executive recruitment for the hospitality industry exclusively.
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Hotel Attorney on hotel management agreements and operator breach of duty. U.S. District Court confirms that Owner of the Ritz-Carlton Bali can terminate long-term, no-cut management agreement without penalty. By Jim Butler,
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TripAdvisor unveils inspirational list of world's best travel spots with inaugural travelers' choice destinations awards
TripAdvisor®, the world's largest travel community, today announced the winners of its 2008 Travelers' Choice® Destinations Awards. In its inaugural year, the TripAdvisor Travelers' Choice Destinations Awards honor the world's top destinations, earning their distinction from those who know them best 'real travelers.'
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More than 230 delegates representing many of travel and tourism's most innovative and forward-looking organisations are convening today in Bangkok, Thailand for an historic industry event about climate change.
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As regional tourism & hospitality projects reach completion, employment levels in the sector are showing signs of strain from a chronic shortage of trained staff, according to the co-organiser of Arabian Hotel Investment Conference (AHIC), Jonathan Worsley.
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VisitBritain, the national tourism marketing agency, today announced a new online subscription service, Tourism Insights, offering the ultimate tourism resource tool for those interested in the latest research, trends and developments in the tourism industry.
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AA Hotel Services is calling on the hospitality industry to gather hotel and restaurant memorabilia from the last 100 years as it celebrates its Centenary year.
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HSMAI'S 12th annual affordable meetings® west conference and exposition at long beach convention centre
Meeting planners looking to incorporate sustainable practices into their meetings, events, and expositions will learn about the growing green movement at the 12th annual Hospitality Sales & Marketing Association International (HSMAI) Affordable Meetings® West Conference and Exposition at the Long Beach Convention Center from June 11-12, 2008.
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As 2008 began, most hotel markets in the region had promising trading outlooks, based on strong market fundamentals. However all that has happened since is creating increased uncertainties. How will the debt crisis impact demand through 2008 in our region and what will be the effect on occupancies, room rates and profits? Will the higher cost and reduced availability of debt stall investor appetite and soften investment yields? Or, will the industry by year end shrug off current problems and head Up, Up & Away?
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