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ehotelier Hospitality News Archives: May 2009
Global Hospitality Newsletter: May 29, 2009
Amsterdam's chain hotels had the best room sales performance in April, according to the latest HotStats survey of 10 European cities by TRI Hospitality Consulting.
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Since French industrialist and management theorist, Henry Fayol in the 19th century defined the meaning of management countless books and articles have been written on this subject. The notion of what should constitute (contemporary) management was a novelty in the 19th century when divisions of labour were in disarray, workers were poorly educated, exploitation was the rule rather then the exception and unity of command did not exist. Peter Drucker, the Austrian born father of modern management redefined the meaning of management in the 20 century and placed the "human beings" at the centre of the 20th century corporation - thus the birth of the knowledge worker. By Dietmar Kielnhofer
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After a few years of hotel doctoring, I obtained an unmatched education in national styles in medical practice. Critics claim American doctors overprescribe. They're right, but in the national competition for excessive drug use, America makes only a modest showing. The Chinese take first place. In countries where statistics are available such as Taiwan, health expenditures for drugs far exceed those in the US. By Mike Oppenheim
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The U.S. hotel industry posted declines in all three key performance measurements during April, according to data from STR
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Terminating hotel management agreements when things don't work? Not easy, but not impossible either.
Hospitality Lawyer: Fixing hotel management agreements that don't work. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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HeBS awarded “Best in Class” Interactive media award for Outrigger Lodging’s Grafton on Sunset Hotel website
Hospitality eBusiness Strategies (HeBS)announced receipt of the prestigious "Best in Class" Interactive Media Award in the Travel/Tourism category for Outrigger Lodging Services' Grafton on Sunset Hotel in West Hollywood. There is only one Best in Class award winner in the Travel/Tourism category, and it represents the very best in planning, execution and overall professionalism.
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Silver lining in tough times: travellers say economy, more than environment, is making them waste-conscious but "green habits" slip on the road, says new survey commissioned by element hotels
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The financial losses due to economic meltdown and Mumbai terror attack notwithstanding, the Indian hotel industry is gearing up for the Commonwealth Games next year to make the most of the likely spurt in tourist traffic.
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Receivers have been appointed to two companies developing the first stage of Queenstown's $1 billion Kawarau Falls Station six-hotel development.
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Global Hospitality Newsletter: May 28, 2009
Several months ago, I shared my definitions of the word HOSPITALITY in a column published in this service and asked readers to contribute their definitions. Reader input came in from many different people. As I considered these definitions last week, I realized the next step: defining is one thing -delivery is another. I found myself considering examples of excellence in hospitality and ways that successful hotels build pride. By Dr. John Hogan
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UK-based InterContinental Hotel Group (IHG) retains its number one position in the world, surpassing the 600,000 room mark. Meanwhile, Hilton Hotels recorded the largest growth among the top 10 at 9.3%, bringing their global room count to over half-a-million.
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Using examples from a new Wine Cellar Management Tool, this report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar to manage a wine cellar. By Gary M. Thompson
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Before I begin the story of Failaka Heritage Village, it is necessary to remind all our readers about the history of the island, and also the mission statement for the village...By Christopher J Hartley
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Roberto Wirth, owner and General Manager of the venerable Hotel Hassler Roma, signed an agreement last week with renowned hotelier Moreno Occhiolini to create a new international luxury hotel chain, Hassler Hotels & Resorts.
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Hotel Hubris: Rich and famous turn out to opening of most expensive hotel in Europe where champagne is a snip at £25 a glass. By Ashley Pearson
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The passing of Sarbanes-Oxley, acquisition of hotels by non-traditional owners and Green Revolution are forces that have pushed the hospitality industry to develop new competencies within its talent pool. By Juliette Boone
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The European hotel market has seen few deals transact due to a lack of willing sellers, according to the latest Hotel Investor Sentiment Survey (HISS) from Jones Lang LaSalle Hotels. By Laura Chesters
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Loss-making Dutch hotel operator Golden Tulip will file for bankruptcy for 13 hotels in the Netherlands that it directly owns and operates, it said on Tuesday.
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Global Hospitality Newsletter: May 27, 2009
Applicable across the entire Hospitality landscape, same store sales at restaurants in the United States have been in the red for 15 of the past 17 months, according to recent data from the National Restaurant Association, as presented by Hudson Riehle, Senior Vice President of Research and Information Services for the NRA. "The psyche of the consumer has been shaken," Riehle recently said. "Pricing issues won't go away when the economy recovers. Price-value will remain an issue as this recession has been severe enough to be life altering for many." By John R. Hendrie
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When was the last time managers could manage in a perfect and harmonious environment? Where access to perfect information was readily available, market conditions were conducive to mergers and acquisitions, growth patterns followed the same upward trajectory year after year and consumers bought products and services advertising companies told them to? By Dietmar Kielnhofer PhD
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Founder of Orange Hotel Group, Wu Hai, talks to Yeoh Siew Hoon about the "stupid" mistakes he's made and why entrepreneurship is like "high wire action with a safety net".
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The article shares personal views upon the varied facets of human resource management in the Indian hospitality landscape. By Natwar Nagar
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Here is the latest in the Hospitality Lawyer Insights series on some of the most critical issues of our day. #12. What's left for owners today? By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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A survey conducted by the Hilton HHonors® Rewards loyalty programme has revealed that 81% of people dream about new career option whilst on vacation but only 26% of those have ever acted on this dream by making a post holiday career change.
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Palmerston is actively selecting locations in the most desirable destinations worldwide to develop resorts, hotels and club projects.
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Baker & McKenzie outlines the important changes to Australian component pricing laws, which comes into effect on Monday 25 May 2009.
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For the first time, the guide will feature country introductions written by shortlist panellists who are top restaurant critics and food writers in their own right in their respective home countries. These introductions will provide rich insider perspectives of what the current highlights of dining out in each Asian country are. The top five restaurants in each country featured will also be listed.
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Global Hospitality Newsletter: May 26, 2009
Unless hoteliers have been living under a rock, they know that online (their own website) is the most important booking channel today. To make it easier to see the difference between the good and the bad when it comes to websites, I thought some visuals may help illustrate best what hoteliers need to do to get ahead in today's tough internet market. By Rob Käll
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Yeoh Siew Hoon gets a new perspective on creativity in a box.
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HVS has applied a methodology for gauging the transformation of emerging lodging markets into self-contained markets in Mexico, Central America, and the Caribbean. By Laura Kalcevic
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Average room occupancy at London chain hotels stayed above 80 per cent in April thanks to strong leisure demand, according to the latest HotStats survey by TRI Hospitality Consulting. The Easter holidays contributed to high occupancy of 80.4 per cent in the capital,
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Giovanni Angelini, the former CEO of Shangri-La Hotels and Resorts, and who fully retired from the group in April, will be the guest speaker at the second WIT*e - Inspiration & Mentoring on June 25.
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The U.S. hotel industry posted declines in all three key performance measurements during the week of 10-16 May 2009, according to data from STR.
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Here is the latest in the Hospitality Lawyer Insights series on some of the most critical issues of our day. #11. What are the winning strategies for hotels today? By Jim Butler and the Global Hospitality Group® Hospitality Lawyer
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Participants at the recent CNI Hospitality Human Resource Roundtable in Singapore, led by Dr. Tan Joo Seng, Professor at the Cornell-Nanyang Institute of Hospitality Management and M. Mira Gajraj Mohan, Regional Talent Management Consulting for Watson Wyatt, discussed their challenges with employee engagement; the number one issue was communication.
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Mr Peter Barge, Jones Lang LaSalle's Asia Pacific Chairman and Jones Lang LaSalle Hotels' Global Chairman, received the first "Trailblazer" award at the Hotel Investment Conference Asia Pacific (HICAP) Update Southeast Asia event on the 21st May 2009.
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Global Hospitality Newsletter: May 25, 2009
TIG Global, the leading interactive marketing company for hospitality and travel, has designed and launched a new website initiative for The One Thousand, a community of individuals committed to helping close the financial aid gap at the School of Hotel Administration at Cornell University.
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The Cornell-Nanyang Institute of Hospitality Management (CNI) recently hosted a public lecture on Revenue Management, led by Dr. Sheryl E. Kimes, the Singapore Tourism Board's Distinguished Professor of Asian Hospitality Management, Cornell-Nanyang Institute of Hospitality Management. Over fifty participants attended the seminar, many of them new to the revenue management discipline.
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Hilton and Hampton by Hilton properties expected to open in Bursa in 2011.
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Hospitality Lawyer Insights from MTM: #9. What is the future for new hotel construction and development?
Here is the latest in the Hospitality Lawyer Insights series on some of the most critical issues of our day. #9. What is the future for new construction and development? By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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Here is the latest in the Hospitality Lawyer Insights series on some of the most critical issues of our day. #10. When will CMBS come back? By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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MGM MIRAGE and Pearl Dubai FZ LLC announced plans to develop Bellagio, MGM Grand, and Skylofts hotels, as well as branded residences at Dubai Pearl, the USD4 billion (AED15 billion) world-class, fully integrated luxury development in Dubai, United Arab Emirates.
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So you think you've found a "cheap" online hotel deal. Then came the hitch of booking fees, taxes and other sneaky fees. For some unexpected reason you now need to cancel your reservation only to learn that your "special" hotel rate was non-refundable. Sometimes "cheap" online hotel deals just don't turn out that cheap after all.
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TMS Asia-Pacific CEO Andrew Chan has directed the region's tourism sector employers towards MBA graduates as an excellent potential source of highly qualified and readily available management candidates.
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The AA, celebrating the best in hospitality for over 100 years, has announced the final shortlists for the AA B&B Awards 2009, to be held at The Langham in London on 10 June.
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Global Hospitality Newsletter: May 22, 2009
Fancy places, high prices and then the record scratches. It's a mystery! It's amazing how hard a team will work, how many dollars they will spend to create services and amenities, then they scrimp on the one item or miss the one key point of contact and the service impression unravels. Many times, no one understands or knows why it happens. What service no-no's take away all of the hard work? How can hoteliers learn to trace and track service mysteries? Hospitality leaders need to go above and beyond to solve any potential service faux pas. By Roberta Nedry
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Drastic action to close floors of bedrooms in large numbers of hotels as part of a global cutback in accommodation capacity will be necessary before any ‘green shoots of recovery' can appear in the hospitality sector.
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Full steam ahead - The international market research institute CHD Expert Germany enforces the expansion on the global Away-from-Home markets.
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Hospitality Lawyer Insights from MTM: #7. Public - Private Hotel Development Financing - What kinds of Public- Private Hotel Projects are underway now?
Catherine Holmes, our public - private hotel expert in the JMBM Global Hospitality Group®, moderated a panel of diverse experts in the field of public-private financing. Here are their insightful comments into this growing area of hotel finance. By Catherine Holmes and the Global Hospitality Group® Hospitality Lawyers
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Hospitality Lawyer Insights from MTM: #8. How should borrowers and lenders deal with each other during this credit crisis?
Here is the latest in the Hospitality Lawyer Insights series on some of the most critical issues of our day. #8. How should borrowers and lenders deal with each other during this credit crisis? By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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VASKA a Berkeley company that produces botanically based laundry and cleaning products for the hospitality industry, is pleased to announce that it is has become the preferred laundry care provider for the San Francisco based Joie de Vivre Hotels, the largest boutique hotel collection in California. VASKA supplies its high performance, environmentally safe products to thirty two JDV properties in both their on-premise and off-premise laundry facilities.
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When the May issue of Andrew Harper's Hideaway Report hits post and e-mail boxes this week, readers will celebrate the 30th anniversary of what is arguably the most trusted source of travel insight and information.
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A new restaurant in Israel is offering its diners the chance to enjoy a meal and a glass of wine while hovering 40 metres above the ground.
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BedandBreakfast.com and TurnHere liven up online marketing for inns and B&Bs with innovative video services
New partnership enables properties of all sizes to promote themselves through compelling online video profiles.
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Global Hospitality Newsletter: May 21, 2009
Getting back to the basics part II: Case studies & best practices from the ‘hotel internet marketing trenches’
In June 2008, HeBS presented an article titled ‘Getting Back to the Basics: The Hotelier's Internet Marketing Action Plan for a Difficult Economy.' A year later, we would like to revisit the recommendations we made back in 2008, offer an update on our suggested Action Plan, and provide case studies and best practices from the ‘Hotel Internet Marketing Trenches.' By Max Starkov and Mariana Mechoso
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You've got to agree that the way hotels work today are far removed from the inns of yore. Consumer access to information and improved transparency, at least in the shadowy world of pricing, has made many a ‘Basil Fawlty' squirm and shudder. The Internet has been a great equalizer, but how far have we come...and what can hoteliers expect in the future?
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Failaka Island, here I am! It was early morning, 6.00am, when the plane started its descent into Kuwait; the last time I had arrived by plane in July 1991, it had been through dense smoke caused by the oil fires started many months earlier by the retreating Iraqi army; this morning it was very clear and upon landing it was the start to a nice summers day. By Christopher J Hartley
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TravelCLICK hosts webinar on first quarter 2009 global hotel performance: creating opportunity in uncertain economic times
Could the worst be over? Latest reports show a lower rate of decline in April, indicating that the economic slowdown may be close to leveling off. TravelCLICK, the leader in hotel ecommerce and business intelligence, will host a complimentary webinar titled "First Quarter 2009 Global Hotel Performance: Creating Opportunity in Uncertain Economic Times" on May 26 and 27.
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Swiss-based Hospitality Graduate Recruitment has announced the launch of a new service enabling international hotel schools and university hospitality departments to be exclusively profiled on their leading website.
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Hospitality Lawyer Insights from MTM: #5. Troubled hotel loans in CMBS - working with special servicers
Commentary and observations from the hospitality lawyers of JMBM and other industry experts on some of the critical industry issues are available at Hospitality Lawyer Insights. Here is the latest in the Hospitality Lawyer Insights series on some of the most critical issues of our day. #5. Troubled hotel loans in CMBS - working with special servicers. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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Here is the latest in the Hospitality Lawyer Insights series on some of the most critical issues of our day. #6. What's happening with hotel values today? By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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On Sunday June 14th Hilton hotels throughout the UK and Ireland will be inviting members of their local communities to travel "Around the World in a Day" as part of Hilton in the Community Foundation's national charity event, sponsored by Precor fitness equipment.
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Nowadays, hotel services are focused on ensuring guest satisfaction and offering unique experiences. To such end, many hotels have created new departments with the goal to get to know their guests and obtain their information. Globalization and EDP have provided access to valuable information on guests arriving at the hotel. However, the best source of information regarding a guest is the guest himself. By Osvaldo Torres Cruz
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Global Hospitality Newsletter: May 20, 2009
Because hotels run on the promise of comfort and rest, an onsite construction project can be particularly challenging to manage. Rather than risk sending guests fleeing to competitors, hotels often choose to keep silent about construction activity, hoping guests won't notice the jack-hammering in the lobby. If a guest complains, management feigns shock and dismay, as though a crew marched in uninvited and began tearing down walls. Complaints are handled in the only way hotels know how: by buying the guest's silence. If the guest is mildly irritated, he might get a brusque apology and a free local call. Pissed off? A whopping 15% off last night's room charge, perhaps with continental breakfast thrown in-accompanied by the roar of bulldozers. Apoplectic? An escort off property by security. By Daniel Edward Craig
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Amid a flurry of detailed analysis of historic results and conflicting messages predicting doom and gloom as well as various scenarios for recovery of the Australian hotel industry, the fundamental questions that remained unanswered by market analysts until now are: By Rutger Smits
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In 2008, I felt honored to be asked to create and deliver a focused program on the experience economy for one of the major international hospitality companies that offers a number of brands in its portfolio. I was asked to share some ideas on ways to improve staffing quality in these demanding economic times for one of their newsletters. I was pleased to do so in early winter and have extended that introduction to include Fundamentals to Retaining Quality Staff. By Dr. John Hogan
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Tourism in South East Europe is booming. The holiday destinations Romania, Bulgaria and Turkey experience an increasing number of first class and luxury hotels - 35 new projects are under construction. In Turkey the number of new top hotels will rise by 19 (3,500 rooms).
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The good news is that when faced with lower levels of business in 2008, U.S. hotel managers cut operating costs by 0.3 percent. Unfortunately, total hotel revenues dropped 1.3 percent, resulting in a 3.8 percent decline in net operating income for the average U.S. hotel according to the 2009 edition of Trends® in the Hotel Industry. Given the depth and breadth of the continuing economic downturn, further expense cuts will not be enough to offset the anticipated declines in revenue in 2009.
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New provisional figures from the International Passenger Survey - the key monitor of international tourism to the UK - out 14 May highlighted the very real challenge facing Britain's inbound tourism industry as international travel suffers from the impact of the global economic downturn. The figures demonstrate the scale of the task facing the industry and that people won't just travel to Britain because sterling is weak.
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Hospitality Lawyer Insights from Meet the Money® 2009: The hospitality lawyers of JMBM's Global Hospitality Group® have presented an annual hotel conference for 19 years. On May 5-7, 2009 in Los Angeles, California, nearly 400 industry leaders gathered at the Sheraton LAX for Meet the Money® 2009. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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All of our speakers at Meet the Money® 2009 observed the serious shortage of capital, but also commented on the cost of capital for hotels. Here is what they said. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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Over the months of March and April, Hotusa Hotels has enlarged its portfolio with 111 new associated establishments. Hotusa Group's chain of independent hotels has thus strengthened its positioning as one of the major hotel consortiums at international level, offering a wide range of services that - as the progress of the new associates demonstrates - draw special interest among the independent hotels in an economic context as complicated as the current situation.
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Global Hospitality Newsletter: May 19, 2009
Amidst the current gloom, there are tentative signs of a stabilisation in Europe's commercial real estate investment market led by the UK, where transaction volumes remained flat in Q1 2009 at £3.5bn compared to Q4 2008.
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A Review of the Impact of SARS on the Canadian Lodging Market as a Model for Managing through the Swine Flu Scare. By Anne R. Lloyd‐Jones
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The U.S. hotel industry posted declines in all three key performance measurements during the week of 3-9 May 2009, according to data from STR.
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Can Hotel Revenue Management Maintain Brand Integrity and Also Capture Revenue?
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Mark Armstrong is the general manager of the new Staybridge Suites property in Newcastle. He tells ABTN how he is aiming to create a different experience for his guests. By Stanley Slaughter
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Hospitality Lawyer Insights from MTM: #1. Is leverage dead or deadly -- a controversial new investment reality may be taking hold
The hospitality lawyers of JMBM's Global Hospitality Group® have presented an annual hotel conference for 19 years. On May 5-7, 2009 in Los Angeles, California, Meet the Money® 2009 was held at the Sheraton LAX for almost 400 industry leaders. Here is the first in the Hospitality Lawyer Insights series on some of the most critical issues of our day. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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Here are the insights provided by hotel industry leaders at Meet the Money® 2009 on the issue of "recovery". By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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A British company aims to raise up to £50 million to fund an unprecedented buying spree of Japan's "love hotels" - exotic hostelries that have, for decades, offered convenience and fantasy to couples at a competitive hourly rate. By Leo Lewis
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Asian Casinos, Gaming Hotels and Integrated Resorts to be supported through powerful revenue optimization and customer intelligence aimed improving loyalty and increasing profits.
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Global Hospitality Newsletter: May 18, 2009
The European hotel industry reported expectedly poor year-to-date results for March 2009, according to data compiled by STR Global. "European RevPAR fell 14 percent year-on-year, split between declines in both average daily rate (ADR) and occupancy", said James Chappell, managing director of STR Global.
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An overview of the Kuwait hotel market. By Catalin Cighi and Hala Matar Choufany
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Cornell University School of Hotel Admnistration has announced that its dinner, honoring J.W. "Bill" Marriott, Jr. as the winner of the Cornell Icon of the Industry Award, now features White Lodging as the title sponsor of the event. The award honors J.W. "Bill" Marriott, Jr., chairman and chief executive officer, Marriott International, Inc. for his transformational leadership and lifetime achievements.
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There was a time not too long ago that the prospect of a "green" hotel stay conjured up visceral images of toilet paper with the consistency of burlap and ambient lighting provided via the torch of indigenous tribesmen. As the quality of green supplies has improved and the understanding of sustainable practices has widened, clearly a "green" hotel stay is no longer synonymous with sacrifice. By Rob Rush
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Recessionary markets provide extraordinary opportunities to observe shifts in consumer behaviors and attitudes. PhoCusWright projects that the total U.S. travel market will decline 11% in 2009, returning the industry to pre-2006 levels. This decline reflects a dramatic shift in consumer demand levels, and new research from PhoCusWright's Consumer Travel Report provides valuable insight into the changing behavior of today's traveler.
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This is John Arabia's presentation from Meet the Money® 2009. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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This is David Loeb's presentation from Meet the Money® 2009. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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Hilton Hotels Corporation announces its return to Panama with the signing of four multi-year agreements in Panama City, Panama: two management agreements for a brand-new Hilton and new build Embassy Suites by Hilton hotel, one franchise agreement for a Doubletree by HiltonTM conversion and one franchise agreement for a newly built Hilton Garden Inn.
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The Orapin Group has officially appointed Centara Hotels & Resorts to manage its two resort hotels on Samui and Koh Pa-Ngan, saying that Centara's reputation and experience makes the company Orapin's ideal business partner for these two prestigious ventures.
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More than 500 staff of Accor Group in Nadi were beaming with joy after they each received a gift voucher worth $100 from their management yesterday.
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Business Travel Show London is entering a new era of evolution and investment. Europe's leading networking platform for the business travel industry is moving to two days in 2010, introducing a host of new exhibiting packages and further developing on the Executive Buyer Programme, which launched to great acclaim earlier this year. The Event will take place on 9 -10 February at Earls Court in London.
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Global Hospitality Newsletter: May 17, 2009
As industries around the world struggle in the wake of the economic downturn, the hospitality industry in Southern Africa is facing the future in a buoyant mood.
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Global Hospitality Newsletter: May 15, 2009
The total active U.S. hotel development pipeline includes 5,033 projects with 533,568 rooms, according to the April 2009 STR/TWR/Dodge Construction Pipeline Report released this week.
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Dorchester Collection announced the appointment of Edward A. Mady as General Manager of The New York Palace. Reporting directly to Christopher Cowdray, Chief Executive of Dorchester Collection Mady will commence his new position on 1st June.
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Next to price, the top motivation of travel shoppers for using a particular website is user experience. Delivering a positive user experience that is not only highly interactive and informative but also visually compelling is critical to a hotel website's success. An effective shopping experience starts on the hotel's home page and carries users all the way through the booking process.
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Take a look at slide #3 showing a 17.7% YTD RevPAR drop for 2009, which Mark says continued into April. This is not good news, and Mark bills himself as holding a relatively optimistic view of the future. See what that looks like! By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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Two of the all-time most popular articles on www.HotelLawBlog.com are from Suzanne Mellen, of HVS. The first one was an article from last year's Meet the Money®. It was entitled, "Hotel Attorney on State of the Hospitality Industry. Suzanne Mellen's HVS presentation at JMBM's Meet the Money® 2008." On May 7, 2009, Suzanne gave us the latest update on this data. I think it is her best ever presentation. It is a little scary and very intriguing. I expect this will become a classic. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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I have been a big fan of Mark Woodworth for many years. Who hasn't? But this presenation is particularly impressive as one of his best, most candid and startling ones. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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The Costa Luminosa is the first ship in Italy and one of the first in the world to be equipped for "cold ironing", whereby vessels are plugged into shoreside electrical power. The ship conducts 100% waste separation, recycling of aluminum, glass and other waste streams such as production of water from desalination plants.
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Mark Hodson discovers which companies are using Twitter in a useful way - and those you needn't bother with.
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Most travelers reserve hotel rooms for overnight stay. However there is an increasing demand for day rooms. A recently launched website now offers the possibility to reserve day rooms in 2 to 5 star hotels online.
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The Mexico Tourism Board has announced an investment plan to rebuild confidence in travel to Mexico. The action plan has three main objectives...
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Australia's event professionals will have a unique opportunity to learn and network with the world's leading event managers and sustainability experts, at the 10th Annual International Event Management Summit, to be held in Surfers Paradise from 6-8 July 2009.
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Global Hospitality Newsletter: May 14, 2009
After cresting in 2007, Latin America's (Caribbean, Mexico, Central and South America) decade-long economic boom trailed off in 2008 and is now declining at an increasing rate. Downward trends are expected to extend into 2010. Unlike in other regions, this fall-off is more of a normal recession generated by declines in commodity prices for minerals, timber, oil and in manufacturing activity and exports, particularly in Mexico. Consequently, there is less business and consumer spending. Inbound travel from the US, Canada and Europe is off as well. Local governments are now implementing a variety of new monetary policies and fiscal stimulus programs to stem the economic decline.
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For all of our industry friends -- whether or not you were able to attend Meet the Money® 2009 -- we will present some of the invaluable information delivered at the conference. We will present both the "raw data" of the PowerPoint presentations, and will also have some commentary in the next few days. This article is the "index" for the slide presentations from the Conference. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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Pera Palace is an icon of hospitality at the South-Eastern corner of Europe. Istanbul became a railway hub as the final destination of a regular train service, which was called in every timetable the "Orient Express". By Andreas Augustin
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As I sit at my desk on a balmy afternoon during November of 2008, I realise that it is now exactly four years and six months since I came to Failaka Island and my thoughts fly back to the end of April 2004 when it all started. Unlike the song "It Started with a Kiss", mine started with a telephone call out of Kuwait from an old friend, Peter Janssen, "would I be interested in opening a new Heritage Village concept on Failaka island, 20 kilometers off the coast of Kuwait"... By Christopher J Hartley
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International tourism demand has deteriorated further due to the impact of the global economic recession. International tourist arrivals declined at a rate of 8% between January and February this year, leaving the overall volume at the same level as recorded in 2007. At the same time, influenza A (H1N1) is starting to affect the sector. It's impact is being closely monitored by UNWTO in close collaboration with the World Health Organization (WHO). UNWTO follows the WHO's advice as it is the leading UN agency in matters relating to health. WHO does not recommend travel restrictions at this point.
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After an extensive search process, Choice Hotels International, Inc. announced the selection of Rebuilding Together as its signature cause partner. The announcement was made yesterday at the Choice Hotels International 55th Annual Convention at the Gaylord National Hotel & Convention Center. As signature cause partner, Rebuilding Together will play a key role in the corporate social responsibility efforts of Choice Hotels as overseen by the Choice Hotels International Foundation.
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Sol Meliá stays in profit in spite of the worst quarter for travel & tourism in the last 20 years and is fully focused on a rigorous contingency plan to emerge stronger from the crisis.
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Anantara Resorts, a leading hospitality and leisure organisation in the Asia-Pacific region, is set to manage two unique five-star resorts in Morocco. This marks Anantara's first entry into the African market.
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Andrew Cosslett CEO,"As expected the start to the year has been very challenging for the industry. Occupancy showed signs of stabilisation in the quarter, but room rates, which held up well during 2008, declined under the pressure of a very competitive market. Our brands continue to perform strongly across all three of our regions, and in the US our RevPAR outperformance has improved further from the last quarter of 2008, mostly as a result of our portfolio bias to midscale hotels, primarily Holiday Inn."
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Global Hospitality Newsletter: May 13, 2009
If you were to poll a sampling of both the general public and frequent travelers and ask them what they thought was the largest car rental company, the answer would likely be the same in 2009 as it was in 1966: Hertz. The question was not which was the best, but the perceived largest. By Dr. John Hogan
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Baker & McKenzie's ten things insolvency practitioners and financiers should know about hotel management agreements
We have reached that point in the hotel and resort business cycle where insolvency practitioners and the financiers that appoint them need to be across some specific issues concerning the relationship between hotel owners and hotel operators. This relationship is generally governed by the terms of a hotel management agreement (HMA). There are other ways to fashion the relationship between owners and operators such as management leases or franchise agreements, but in Australia and most other parts of the world, the HMA constitutes the norm.
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The U.S. hotel industry posted declines in the three key performance measurements during the week of 26 April-2 May, according to data from STR.
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Yeoh Siew Hoon catches up with old friends and picks up a tip or two.
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This overview on the Italian tourism industry will highlight how the very characteristic of the Italian market could become an opportunity for hotel development. By Liliana Ielacqua
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San Francisco International Airport is seeking a concessionaire to build and operate what it calls ‘sleep units' in the International Terminal. SFO officials don't want a traditional hotel, but rather a collection of tiny ‘pod' or ‘capsule' rooms that travellers could rent for a couple of hours between flights.
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American Express Business Travel's data has indicated that the average international and domestic hotel rates booked have softened in the first quarter, indicating the pendulum is swinging back towards a buyers' market.
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Work is nearing completion on two hotel developments in Exeter which will create more than 200 new bedrooms in the city. Around 150 contractors are currently working on site at the new £15m Jurys Inn hotel in Western Way, which is due to open on Friday, June 5.
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The Hard Rock Hotel in Las Vegas will promote the Rogue lifestyle brand created by film financier Ryan Kavanaugh, founder of Relativity Media. By Ronald Grover
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Global Hospitality Newsletter: May 12, 2009
Mexico's hotel industry occupancy dropped more than 50 percent at the end of April and beginning of May, after the outbreak of influenza A (H1N1), or the swine flu, was announced, according to data from STR.
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New hotel industry research finds hotel managers' commitment to quality improves employees' performance.
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Starwood Hotels & Resorts’ investments in their Sheraton and Four Points brands look to stabilize these hotels during the recession and pay dividends once demand rebounds. By Desiree Flanary and Amanda Repert
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Airlines evacuating tourists. A hotel cordoned off. Travel bans in place. Are we at war? And is our enemy ourselves or pigs? Yeoh Siew Hoon tries to come to grips with the latest scare to affect tourism.
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Thies Sponholz was hand picked as general manager when Rocco Forte opened his luxury Hotel de Rome in Berlin. Two years on, he talks about managing a great hotel in the heart of an international city. By Stanley Slaughter
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WOW.travel (the online magazine of kiwicollection.com) edited by Mary Gostelow, introduces Seven Sensational Urban Oases.
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This April The Langham, London unveils the impressive results of a painstaking and very substantial programme of restoration and refurbishment, which has taken five years and £80 million to complete.
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Innovative event professionals across Australia can begin preparing their entries for the Australian Event Awards, with guidelines and judging criteria announced today. The independent judging panel for the 2009 Awards have published the full criteria online, and have emphasised a special focus on encouraging innovation.
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It is one thing to be the star performer in your hotel company's portfolio. It is another to keep the title in today's challenging environment. But the hotel at Harrah's Cherokee Casino in North Carolina, which is posting overall occupancy of 100 percent with brand-leading gaming revenue per room night, is holding its own thanks to a heads-up business strategy and the revenue management system that supports it.
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Global Hospitality Newsletter: May 11, 2009
Starwood Hotels & Resorts Worldwide, Inc. announced the signing of a hotel within The Luxury Collection brand in Ajman, United Arab Emirates. The new-build, 207-room property is expected to open in 2012, and is illustrative of Starwood's market leading growth in the region and around the world.
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GM is in bad shape; they are cutting all cost and even cutting brands! As dinosaurs disappeared from the globe, many brands have experienced the same destiny. The sad thing is that we can't remember their names after a while. Who will spontaneously mention Pontiac in the near future? By Thierry Poupard
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It's official - Hostelworld's videos are the best on the net! The global web community has voted Hostelworld.com's city video guides as the "Best Travel & Adventure Video" of the year in the Webby People's Voice Awards.
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Shanghai's most eagerly awaited historic restoration project is currently underway. The heritage art deco Peace Hotel, located on the riverfront Bund, is being refashioned as an iconic international hotel for the 21st century.
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Choice Hotels International, Inc. continues to grow with the announcement of 52 newly-opened franchised properties during the month of April. The openings include hotels in 23 states and six countries, adding more than 4,000 rooms to the company's existing 475,000-plus rooms. Select properties that opened in April include:
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What began several years ago with a single table on the slopes of Table Mountain, where South Africans from all walks of life shared a gourmet luncheon together to embrace peace and unity, has now grown to accommodate people across our country. The Table of Peace and Unity sponsored by Spekko Rice, will take place on Sunday 17 May at 12:00 hosts official tables at Freedom Park in Pretoria, Polokwane Game Reserve, Cape Town's Table Mountain, the Botanical Gardens in Durban as well as at Victoria Park in the friendly city of Port Elizabeth.
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The American Pie Council is proud to announce the Best of Show winners from the 15th Annual APC/Crisco® National Pie Championships held April 24-26, 2009 in conjunction with the APC Great American Pie Festival sponsored by Crisco.
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Expotel has recorded good levels of hotel bookings in Q1 2009 reports CEO Ian Burnley.
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China this week released the long awaited new regulations for the travel industry to protect the rights of Chinese travel consumers against shopping tours and ensuring their safety when travelling.
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Global Hospitality Newsletter: May 8, 2009
A report produced quarterly by Deloitte, the business advisory firm, has found that revenue per available room (revPAR) in the Middle East region dropped by 12.9% to US$142 during Q1 2009, driven by a 9% fall in occupancy levels. However, this decline is not as extreme as other world regions and the Middle East continues to be the best performing region achieving the highest occupancy, average room rates and revPAR.
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Sue Brush, long-time leader of Westin Hotels & Resorts and a 30-year veteran of Westin and its parent company Starwood Hotels & Resorts Worldwide, Inc., announced that she will retire from her remarkable career as of December 31, 2009.
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No significant changes were introduced in the way business was conducted within the Hospitality industry during the 60s, 70s and 80s, i.e., operations remained quite homogeneous, from the way services were offered to the manner in which guests' needs were satisfied. However, major social changes affected the industry during the 90s -globalization and the development of new technologies, for example-, modifying traveler's needs, behavior and characteristics. Guests became more demanding and developed a taste for quality services. By Osvaldo Torres Cruz
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Best Western International Asia has announced a strategic plan to expand into the Arabian Gulf Region, with 25 hotels targeted within 2010.
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Macau's newest hotel and casino complex ushers in Best Practice for housekeeping with Optii Keeper, the world's first housekeeping optimisation solution.
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Rainer AG and the hotel group Vienna International Hotelmanagement AG this evening celebrate the opening of their second joint hotel in Vienna: the 4-star Rainers in Vienna's 10th district.
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The Luxury Collection launches global initiative with guest stay package offering one complimentary night stay and the opportunity to help change a child's life.
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On the final day of the Fifth Arabian Hotel Investment Conference (AHIC), awards were presented to regional hotels judged to have achieved excellence in the fields of design, innovation and staff accommodation.
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Exhibitor registrations for ITB Asia 2009 are ahead of this time last year and are exceeding the expectations of organizer, Messe Berlin (Singapore). The trade show for the Asian travel market takes place 21-23 October 2009 in Singapore.
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Global Hospitality Newsletter: May 7, 2009
Building a customer list or database is crucial in all economies, but especially in periods of limited demand when many competitors primarily compete on the basis of price or room rate alone. A useful customer list or database allows you to make contact more often and become the automatic choice on return visits, as well as to encourage their recommendations to others. Using this list or database and reaching out is not high pressure, but hospitality at its heart - staying in touch. By Dr. John Hogan
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Effective social media marketing relies on consistency for sustained results. For this reason, you may find it useful to create a checklist of tasks to complete as part of your daily routine. As a hotel manager or marketer, what are these tasks, and how often should you perform them? By Josiah Mackenzie
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Empirical research on menu design and price presentation has focused primarily on menus' effects on consumers' attitudes, and not necessarily on actual purchase behavior. This study examines how customers reacted to menus' price formatting in terms of actual sales, as measured by check totals for lunch at St. Andrew's, the restaurant at the Culinary Institute of America, in Hyde Park, New York. By: Sybil S. Yang, Sheryl E. Kimes Ph.D., and Mauro M. Sessarego
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The Internet has gained momentum as a leading distribution channel and brand presence in the virtual space has become more important. HVS Executive Search meets hotel department heads of e-commerce and distribution to discuss their strategies. By Thomas Mielke
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The Spa Benchmark Survey Report tracks and compiles the performance of Dubai's 5-star hotel spas on a monthly and year-to-date basis. The monthly reports, which are free-of-cost to data contributors, will begin with January through March 2009 data.
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The New South Wales, Australia hotel industry celebrated the excellence of the State's best 3, 4 and 5 star hotels in style at the 12th annual AHA (NSW) Accommodation Division Awards for Excellence.
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For any hotel company, forging operational consistency between numerous properties with separate flags can be a challenging and time-consuming process. But Atlanta-based Hotel Equities created a seamless, cost-effective solution to guide inter-property communications and develop an effective cross-flag sales management procedure to propel its growth.
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The masterminds behind the Thompson Hotel Group proudly announce a venture into the nightlife and restaurant scene with the Do Not Disturb Restaurant Group, This group will manage and operate end-destination dining and nightlife spots throughout North America.
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WIT-Web In Travel's Start-Up Pitch will be supported by TourismROI LLC. As part of the partnership, the three finalists handpicked by WIT's panel of investor judges to be heard at WIT, The Main Event on Oct 20-21 and four runner-ups whose ideas will be workshopped at the WIT Ideas Lab on October 22, will be featured on the TourismROI portal.
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Global Hospitality Newsletter: May 6, 2009
As a member of the revenue management team, you are no doubt aware of the impact that your central reservations office or independent 800 voice representation service has on your property's bottom-line profits. Depending on your market mix, the contribution from central reservations offices (CRO's) might be anywhere from 10% to more than 35% of your overall transient business. So it only makes sense to give them every available tool for maximizing call conversions. By Doug Kennedy
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Any hotel sales person and revenue manager can tell you demand patterns are different than they have been in the past. The question then becomes -- will this pass at some point and demand patterns of the past ‘snap' back into place or have been demand patterns been permanently or semi permanently altered? By Carol Verret
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Data from STR Global, the leading provider of market information to the global hotel industry, illustrates the difference in performance of Dubai's hotels in the Jumeirah beach area and those in the rest of the city.
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Claims of botched business deals and an endless diet of rice -- guests trapped inside the only hotel in the world quarantined because of swine flu are struggling through their seven-day ordeal.
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Mayor Adrian M. Fenty recognized the Willard InterContinental for "Outstanding Achievement by a Hotel" along with 18 other District businesses and nonprofit organizations for their environmental stewardship, innovative best practices, pollution prevention, and resource conservation in the first-ever 'Mayor's Environmental Excellence Awards.'
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Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) has reported first quarter 2009 financial results. Read full report.
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Management agreement signed for Doubletree Suites by Hilton Ras Al Khaimah; opening Q1 2010.
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"Transforming Economies" and "Removing Barriers Towards Global Integration through Travel&Tourism" are two of the main themes of the 9th Global Travel and Tourism Summit, which is being organized under the patronage of His Excellency Luiz Inácio Lula da Silva, President of Brazil, by the World Travel&Tourism Council (WTTC).
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Feuring, one of the leading hotel developers, celebrates its 50th anniversary. Company founder Berno-H. Feuring, talks about the past and future of hotel development.
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Global Hospitality Newsletter: May 5, 2009
Global Staff Movements for Apil 2009 provided by Spectrum Internalional.
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Hotel Lawyers on Innkeepers' legal duties in dealing with Swine Flu and other infectious diseases. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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Canada's Total Construction Pipeline peaked in Q1 2008 at 265 projects/ 33,964 rooms. The Pipeline has declined each quarter since then, with Q1 2009 ending at 228 projects/27,278 rooms. This is a total decline of 14% by projects and 20% by rooms from the peak. Reflecting the softening economy, Total Pipeline counts are likely to continue this downward trend at least into late 2010.
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Middle East Hotel Annual Survey is now available. This year's edition takes a closer look at the performance of the key Middle Eastern cities in 2008, analyse the outcome and note the opportunities and threats that lie ahead in the near future. By Hala Matar Choufany
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Hoteliers are thinking even further outside the frame, installing art in the most unexpected of ways. By Jonathan Vatner
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Speakers at the fifth Arabian Hotel Investment Conference laid out a bleak picture of the crisis facing the global hospitality sector in 2009, but stressed that recovery was expected within two years and the current situation opened opportunities for the long-term future.
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Ted Teng, president and chief executive officer of Leading Hotels of the World, talks about operating luxury properties in challenging times. By Tom Otley
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The U.S. hotel industry posted decreases in all three key performance measurements during the week of 19-25 April, according to data from STR.
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PhoCusWright Inc., the travel industry research authority, announces the addition of Jake Fuller as senior analyst, finance and analytics.
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Global Hospitality Newsletter: May 4, 2009
STR projects a 9.8-percent year-over-year decline in revenue per available room for 2009, and it expects a 1.5-percent increase in 2010, according to the latest data released from the Hendersonville-based company.
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A funny thing happened to Yeoh Siew Hoon on Tuesday.
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One question being asked these days is how do hotels get ahead of their competition during this recession?
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Executive Chairman of Banyan Tree Holdings Ltd, Mr Ho KwonPing, and co-founder, Ms. Claire Chiang, were jointly presented with the Hospitality Lifetime Achievement Award at the annual China Hotel Investment Summit held in Shanghai
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Following almost two years of extensive customer and market research, Marriott International will introduce its highly acclaimed, moderately priced Residence Inn by Marriott lodging brand for extended stay business and leisure travelers in Europe in 2011.
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Starwood Hotels & Resorts Worldwide announced that it intends to offer, subject to market and other conditions, five-year senior notes through an underwritten public offering.
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Hostelworld.com announced that their city guide videos have been nominated in the ‘Best Travel Video' category at this year's prestigious Webby Awards. Hailed as the ‘Internet's highest honour' by the New York Times, the Webby Awards are the leading international award awards honouring excellence on the internet. Presented by Hostelworld.com's Editor Colm Hanratty, the videos are the only Irish nominee in the category.
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The British government must review as a matter of urgency its decision to increase air passenger duty. That's the view of the Pacific Asia Travel Association.
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Ahead of what maybe one of the most challenging summers in the global hospitality sector, Jonathan Worsley, co-organiser of the upcoming Arabian Hotel Investment Conference (AHIC), stressed that it is still the time to encourage and foster more investment activity.
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Global Hospitality Newsletter: May 1, 2009
Hotel Lawyers with a serious new study documenting pricing premiums for GREEN hotels. At least for new construction, properly planned from the outset, there is little or no additional cost for building to LEED certification standards, Even the myth that luxury hotels cannot be sustainable has been shattered with beautiful luxury hotels gaining LEED certification, like Montage Beverly Hills recent award of LEED Gold certification. By Jim Butler and the Global Hospitality Group®
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Hotels in the Asia/Pacific region reported double-digit decreases when reported in U.S. dollars for all three key performance metrics for February 2009, according to data compiled by STR Global.
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The Americas region reported declines in all three key performance metrics when reported in U.S. dollars for March 2009, according to data compiled by STR and STR Global.
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The European hotel industry reported mixed year-over-year results when reported in U.S. dollars, euros and British pounds for March 2009, according to data compiled by STR Global.
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The Middle East/Africa region reported mixed year-over-year results when reported in U.S. dollars for March 2009, according to data compiled by STR Global.
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Despite the fallout of the global economic crisis dramatically affecting the tourism industry worldwide, Chinese are is still continuing to travel. And further to most Asian economies now entering into recession.
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A year ago, employees at Boiron, a medical manufacturing company, wined and dined at the Ritz-Carlton Golf & Spa Resort overlooking the picturesque bay in Rose Hall, Jamaica, for their annual retreat. This year, employees are saying goodbye to luxury. By Stephanie Chen
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EcoGreenHotel President Scott Parisi today announced that his company has partnered with Atlantic Energy Services (OTC:AESO) of Saratoga Springs, N.Y., a leader in designing, financing and implementing energy efficiency projects, to offer free, no-obligation environmental assessments to U.S. hotels from now through May 2009.
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Industry leaders to gather at the Hospitality Technology Forum discuss market conditions and technology solutions.
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