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ehotelier Hospitality News Archives: December 2009Global Hospitality Newsletter: December 31, 2009Lobster salad with spicy lemon by Executive Chef Philippe Derrien of Terra RokuThis New Year’s Eve feast on the finest Japanese and Italian dishes on one special five - course set menu at Terra Roku in Bangkok. By Executive Chef Philippe Derrien. More... [1420 views] Global Hospitality Newsletter: December 30, 2009Miss Ona's Orange Juice Bread by Susan Caples of Elizabeth Pointe LodgeEnjoy "Miss Ona's Orange Juice Bread" this Christmas from Amelia Island. By Susan Caples. More... [858 views] Old Fashioned Bread Pudding with Whiskey Sauce by Susan Caples of Elizabeth Pointe LodgeWhy not indulge in an amazing bread pudding with whiskey sauce made the "old fashioned" way for this Festive Season? By Susan Caples. More... [973 views] Global Hospitality Newsletter: December 29, 2009Fairbanks House Pumpkin Pancakes with Caramel Pecan Topping by Bill Hamilton of Fairbanks HouseMerry Christmas to you all and we hope that you will enjoy the Fairbanks House Pumpkin Pancakes with Caramel Pecan Topping. By Bill and Theresa Hamilton. More... [1400 views] Jamaican Sorrel Drink & Sweet Potato Pone by Caroline Munn of the Caribbean.Why not try some lovely traditional Jamaican recipes this Christmas. They are both a nice change from some of the North American holiday staples. I hope you enjoy. By Caroline Munn. More... [1497 views] Global Hospitality Newsletter: December 28, 2009Duck Confit by Executive Chef T. Cooper Thomas of Wild Dunes ResortDuck is a great holiday dish because it is hearty and comforting. Sweet fruit sauces like port and fig go well with the slight game flavor. Duck Confit from the kitchen of: T. Cooper Thomas Executive Chef, Wild Dunes Resort. More... [1500 views] Global Hospitality Newsletter: December 24, 2009Spa Benchmarking: Reliable Research Versus Press Release ResearchSpa Benchmarking is one of the "hottest" topics in the spa and hospitality industries. It is a relatively new discipline; therefore, it is filled with challenges and opportunities. While spa benchmarking studies are very much needed, not all studies are useful... some can actually be quite damaging and harmful. There are too many studies that lack credibility, integrity, quality and reliability, yet they receive significant press coverage. Poor information, conclusions and recommendations can be very detrimental when a spa relies on this information to make operational, personnel, marketing and investment decisions. By Judy Singer More... [929 views] Travel trends in 2010: TV, Troubles and TaxesTelevision shows and films are tipped to boost travel to destinations across the US next year. More... [684 views] CityCenter is Sustainability Game ChangerCityCenter may very well change the way the hotel world looks at sustainability. For the first time in the lodging business at this kind of a scale, a company set out to incorporate wide-ranging green efforts in order to create some of the most environmentally friendly structures that have ever been constructed. By Glenn Haussman More... [502 views] French Luxury Hotels Reach for a StarA cliche recipe for success is to aim for the stars. France's luxury hotels say they need to reach for just one more. More... [913 views] Global Hospitality Newsletter: December 23, 2009Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dFor many companies, money is still really tight even though the recession is "officially" over. Especially in December, when many consumers are focusing on buying presents instead of taking lavish vacations. And for those providers to the travel industry, we all know that hotels are too busy to even think about buying new technology or services until the new year. So although travel companies need to stay front-of-mind over the holiday season, there is no money to spend on expensive ad campaigns. So in the spirit of the holidays (and doing more with less), I have decided to focus this column on answering questions about PR, a highly efficient and cost-effective way to deliver your message to the world. By Jennifer Rodrigues More... [973 views] Top 10 Online Hotel Tips For 2010 – Don't Get Left BehindThere are countless studies and reports touting how critical it is for hotels to be active with blogs, search engines, email and social networks. Yet many hoteliers are still very skeptical about new media and Internet advertising. With empty rooms to fill in 2010, perhaps more hotels will warm up to these online hotel marketing programs. By Ryan Bifulco More... [1883 views] Cautiously Optimistic: Hotel Recruitment in 2010Keith Kefgen, CEO HVS Executive Search shares his perspective on hospitality executive recruitment in 2010: "2009 has turned out to be one of the most challenging years in the hotel business. Financing and debt related issues have affected almost every significant market in the world. Clearly, the US and European economies were hit hardest, while South America and parts of Asia were less affected. By HVS Executive Search More... [554 views] World's Best Hotel NamedSouth Africa's Bushmans Kloof Wilderness Reserve was voted the world's best hotel in 2009 in a survey by travel website Travel+Leisure that showed luxury still had its place in the economic downturn. More... [945 views] Global Hospitality Newsletter: December 22, 2009Hotel CEO Turnover In 2009HVS Executive Search reviews CEO turnover at the 50 largest hotel companies in the world. By Christopher J Mumford and Thomas Mielke. More... [1605 views] Size Doesn't Matter in Dubai!As the city dusts itself down from the financial crisis, boutique villas are springing up beneath the skyscrapers. By Annabelle Thorpe More... [938 views] Christmas Chaos as Travel Group Goes BustThousands of holidaymakers have had their Christmas plans thrown into disarray after it was announced that a travel group has entered administration. More... [938 views] CEO of Jones Lang LaSalle Hotels Asia Pacific to Retire"Jones Lang LaSalle Hotels today announced the retirement of David Gibson after seventeen years with the firm - thirteen of those as CEO Asia Pacific", said Peter Barge, Chairman, Jones Lang LaSalle Hotels. David Gibson is an International Director and a member of Jones Lang LaSalle Hotels' global board. More... [980 views] Global Hospitality Newsletter: December 21, 2009Epic Hotel Cleared in Legionnaire's CasesThe Epic Hotel in Miami remained closed to guests Thursday, despite a report from a Miami-Dade County Health Department doctor that the hotel was not the source of a fatal strain of Legionnaire's disease that killed a guest. By Kevin Gale More... [595 views] CityCenter Grand Opening: Obstacles and SuccessesWhen Jim Murren, chairman and CEO of MGM Mirage, stepped up to the podium at the press conference for CityCenter's grand opening yesterday, he couldn't help but point out the irony of the beautiful December day. By Patrick Mayock More... [593 views] ‘Live the Deal’ Travel and Tourism Initiative Launched in Copenhagen"Live the Deal", an innovative, global campaign to help travel companies and destinations respond to Climate Change, reduce their carbon footprint and move to the Green Economy, was launched this week during the Copenhagen Climate Summit. More... [467 views] Opt In or Opt Out - Are you Getting it Right?All frequent travellers are accustomed to hotels giving them the option of not having their towels changed. Each hotel has a slightly different method of operating this system, but generally, if you hang them up after using them, then the chances are you will not get a fresh towel the next day. This, and other initiatives, are all supposed to help reduce costs for the hotel, and, these hotels assure us, help save the environment. More... [731 views] Global Hospitality Newsletter: December 18, 200985 Percent of OSSN Agents Expect More Success in 20102009 was a challenging year in the travel business - but 2010 promises to be much better. That's the key finding in the latest year-end North American survey conducted by the Outside Sales Support Network (OSSN), the region's largest trade association of home-based travel retailers. More... [378 views] Accor Board Plans to Split into TwoFrench hotels and services company Accor SA's (AC.FR) board of directors Tuesday voted to split the company into two separate, listed companies, ending years of speculation and pressure from some shareholders. More... [1011 views] AAA Projects Year-End Holidays Will See an Increase in TravellersAAA is projecting 87.7 million Americans will be traveling 50 miles or more away from home during the year-end holidays. This is a 3.8 percent increase from the 84.5 million Americans who traveled during the same Christmas / New Year period one year ago, and is the largest projected increase for any major holiday this year. In Wisconsin, just over 1.7 million people will be traveling this holiday weekend; an increase of 10.6 percent from 2008. More... [341 views] Hong Kong's Hot New HotelsLong considered a standard-bearer in terms of 5-star luxury in Asia, Hong Kong is now home to many of the world's newest and hippest hotels. By Robert Olsen More... [1322 views] Global Hospitality Newsletter: December 17, 2009Who is the Voice of Social Media in Your HotelWhen asked about social media strategy, I often hear hotel executives say they are "carefully monitoring" or "moving at a measured pace". "Our strategy is pretty much to listen and monitor," said another one. That's not strategy. That's hoping social media will go away. It won't. By Daniel Edward Craig More... [1650 views] Forecasting in Hotels Starts with Making a BudgetThe budget is indeed your first forecast. But how do we make an accurate forecast for a hotel? To do so we will be discussing the following elements; unconstrained demand, stay patterns, booking pace. By Patrick Landman More... [2418 views] Cornell Study Outlines Expanding Challenges of Electronic Communication MethodsHotel managers must find ways to handle email interruptions, but they also need to be responsive to customer emails. Based on a pilot study of hotel managers, Cornell faculty members Judi Brownell and Amy Newman have written a new report, "Hospitality Managers and Communication Technologies: Challenges and Solutions," that focuses on the potential value and probable challenges of electronic communication methods. More... [914 views] Hotel Lawyers and the ADA: Is the DOJ's ADA Compliance Survey Coming to Your City Soon? What to do when you receive the DOJ's ADA Compliance Review questionnaire?Even if you don't have a hotel in Manhattan, you will want to know about the "Manhattan Hotels ADA Compliance Review Survey" conducted by the U.S. Department of Justice (DOJ). The DOJ's reach is nationwide and other cities are targeted for the same kind of survey and enforcement. By Jim Butler and JMBM's Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com More... [431 views] Global Hospitality Newsletter: December 16, 2009Hotel Hospitality Inspirations Learned From My Mentor: Howard FeiertagHaving just begun my career in the hospitality industry, I first started reading Howard's articles in the mid 1980's when I was working in the hotel industry. Whenever my next issue of Hotel & Motel Management would arrive, Howard's Column Sales Clinic was one I always opened to first. I can still recall the title of the very column he wrote in 1987 which inspired my ideas for my own career of 20+ years: "It's Time To Train Our Staff To Become Front Desk Salespersons." So it wasn't by accident that when I decided to start my first hospitality training company in 1989, Howard was on my short list of hotel industry icons to contact for advice on the business plan I was formulating. By Douglas Kennedy More... [1049 views] Miami Hotel Closes After Bacterial Illness Kills One and Sickens OthersA new boutique hotel in downtown Miami has relocated all its guests after health officials determined that a water filter removed too much chlorine, possibly allowing the spread of a rare bacteria that killed one former guest and made at least two others sick since October. By Damien Cave More... [981 views] COP15- Forecast Agreement Means Treble Whammy for TourismThe cynics and naysayers have now exposed themselves and their arguments. The fact is that there will be a joint statement of agreement at the end of COP15 and it is becoming more and more likely that this will have legal standing very quickly indeed, maybe within 6 months. By Valere Tjolle More... [466 views] Top New Year DestinationsTravel search site Skyscanner reveals the most popular destinations that Brits are heading to for New Year. The data, based on user flight searches on the Skyscanner site, threw up an intriguing mix of locations in sunny, city and even snowy destinations that Brits are travelling to for their New Year celebrations. More... [807 views] Global Hospitality Newsletter: December 15, 2009Hotelier of the Week: Peter WynnPeter Wynne is managing director of projects and developments for Swire Hotels, which has opened the Opposite House in Beijing, the Upper House in Hong Kong and, next month, East, also in Hong Kong, Quarry Bay. By Stanley Slaughter More... [1011 views] Now is the Time to Invest in your PeopleFor much of the past two years, many industries faced serious economic challenges, including dramatic erosion of revenue and profitability, as well as the loss of long-term customers and loyal staff. As an industry, hospitality in literally all segments struggled to find ways to meet the global financial meltdown and the scorecard is not yet in for 2009 end of year results. By Dr. John Hogan CHE CHA MHS More... [837 views] Through the Eyes of a Hotel Butler: the Guest and the Service LevelEvery Hotel must be aware that working in a highly competitive market as the hospitality market, demands as a condition of survival to achieve a certain level of service. To that end, the Hotel as a business venture, must define a service philosophy which surely opens a path towards a service strategy. By Osvaldo Torres Cruz More... [966 views] Thomson and First Choice Predict the Top Trends for 2010Last year the buzzwords around holiday trends were staycations and glamping. However after another washout summer, despite the Met Offices predictions of a BBQ summer, for 2010 we'll be heading to the sun. Thomson and First Choice predict that the biggest concern for British holidaymakers this year will be getting good value for money. More... [798 views] Global Hospitality Newsletter: December 14, 20092011 Cant Get Here Too SoonSigns of a recovery for the U.S. hotel industry might be few and far between as 2009 creeps to a close, but executives at Smith Travel Research think there's reason for optimism in the future. An uptick for the hotel industry won't come soon-as in the next six or eight months-but it should be in full swing by 2011, according to STR's latest U.S. industry forecast. By Jeff Higley More... [647 views] Wolgan Valley Resort Joins Leading HotelsEmirates' uber-luxurious Wolgan Valley Resort and Spa in the Blue Mountains has joined the Leading Hotels of the World (LHW). More... [753 views] The Best Hotels in The World from Various CategoriesHere's the best hotels around the world from various categories to spend your holiday. More... [1686 views] What Not to Do with a Brand, Heed OprahBuilding a brand is as much about knowing what not to do and when to let go, as Yeoh Siew Hoon learns from America's most powerful media brand. By Yeoh Siew Hoon More... [843 views] Global Hospitality Newsletter: December 11, 2009The Leading Hotels of the World Unveils 2010 DirectoryPolished portfolio reveals implementation of stricter standards at prestigious hospitality company. More... [1317 views] Asia Pacific: LE's Construction Pipeline SummaryOVERVIEW: With 1,841 projects/438,451 rooms at the end of Q3, the Asia Pacific Pipeline is the second largest in the world. Because the region has two of the fastest growing economies, China and India, regional project counts are down only 17% and total rooms by 13% from the Pipeline's Q2 2008 peak. More... [868 views] Dubai World Crisis Hits Union SquareThe trendy W Hotel in Manhattan's Union Square was auctioned off yesterday for just $2 million. The purchase price is cheap, but the new owner of the hotel, LEM Mezzaine, will also be responsible for any defaulted loans that are in line ahead of its debt. The hotel was owned by Dubai World's private-equity arm, Istithmar World Capital, which paid $282 million for the property in 2006. By Caitlin Kenney More... [1216 views] Worried about Foreclosure? Playboy to the RescueWill one of Miami's hottest hotels soon get a whole lot hotter? It might, if Playboy has its way. The Sagamore, a fashionable hotel in South Beach, has missed its last three mortgage payments, and now Playboy wants to partner with the hotel, the Miami Herald is reporting. By Catey Hill More... [709 views] Global Hospitality Newsletter: December 10, 2009Winning in a Reset Economy: Three Steps to SuccessUnless we have been living under a rock for the past year, we would know that the world's economy has plummeted and that the hospitality industry worldwide has experienced an unprecedented drop in RevPAR, the primary indicator of profitability. As the world is adjusting to this new economy, the hospitality industry is searching for ways to recover. By Brenda Fields More... [1096 views] 2010 F&B TrendsJoseph Baum & Michael Whiteman Co. creates high-profile restaurants around the world for hotels, restaurant companies, major museums and other consumer destinations. Based in New York, their projects include the late Windows on the World and the magical Rainbow Room, Equinox in Singapore, the world's first food courts, and five three-star restaurants in New York, and numerous first-class hotels. Their predictions follow ...By Joseph Baum & Michael Whiteman More... [2198 views] Top 5 Beach Destinations with the Best Online ReputationThe online hotel price comparison site trivago.co.uk has compared the hotel ratings of the most popular European beach destinations. Hotels in Belek on the Turkish Riviera have received the highest overall ratings from travellers. The British seaside town Blackpool also makes it into the top 50 most popular holiday destinations. Hotels in the Spanish party cities, El Arenal, Lloret de Mar and San Antonio on Ibiza fared badly in the overall ranking. The results were brought together in a Reputation Ranking. By Vicky Karantzavelou More... [886 views] Applications Soar for Jobs at New HotelsAs hotels and restaurants continue to bleed jobs, thousands of people are applying for newly opened positions pointing out how hard the recession has hit service-sector workers. Nearly 11,000 people have applied for 400 jobs at the swanky W Hollywood Hotel & Residences slated to open in Hollywood in early 2010. By Hugo Martin More... [603 views] Global Hospitality Newsletter: December 9, 2009Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dQ: I want to start an email marketing campaign for my property. What program should I use to send out my emails? By Jennifer Rodrigues. More... [1422 views] How to Use Hotel Reviews for Viral MarketingTwo weeks ago Xotels was at BTO, Buy Tourism Online, an industry trade fair in Florence Italy. We were asked to give speech about ‘Tourism and Social'. Brainstorming on presenting something practical we came up with a very simple viral marketing technique for hotels. By Patrick Landman More... [1545 views] On the Move - November 2009Global Staff Movements for November 2009 provided by Spectrum International. More... [2049 views] Stockholm Hotel Market Treads WaterDespite a global industry downturn, Stockholm's hotel market has experienced only a moderate occupancy decline for the year through October, according to STR Global, the leading provider of market data to the world's hotel industry. More... [440 views] Global Hospitality Newsletter: December 8, 2009Hotelier of the Week: Gonçalo Duarte-SilvaLe Méridien, in the heart of the old city of Barcelona has just re-opened after extensive renovation. Its general manager Gonçalo Duarte-Silva tells ABTN how the hotel aims to cater for a wide range of guests. By Stanley Slaughter. More... [1054 views] The Mobile Web: Taming the BeastIt's no secret that recent advances in mobile devices have dramatically changed the way people use the internet. Spurred by development in OS and browser technology, faster wireless networks and improved device affordability, more people are using the mobile web than ever before. How does this effect creators and managers of online content? Follow along as we explore the opportunities - and challenges - presented by this burgeoning technology. By Geoff Agnew. More... [506 views] Touch Point Trauma... or Service in Toon Town"Beep, Beep...could you move your dishes out of the way!" No, the road runner did not just show up at our meal! It was our waitress and she wanted us to move dishes out of the way so she could set down more food. My tablemates and I were flabbergasted. Had she really just said "beep, beep" and asked US to move the dishes? Actually, the more we thought about it, the whole meal had turned into a bit of a cartoon. By Roberta Nedry, President, Hospitality Excellence, Inc. More... [743 views] Thomson & First Choice’s Top Ten Hot Destinations for 2010It's that time of year when we all start to think of booking our next holiday and if you're wondering what's hot for 2010, look no further as leading holiday operators, Thomson and First Choice share their predictions on what they think will be the ten hottest destinations for 2010. More... [999 views] Global Hospitality Newsletter: December 7, 2009Grand Hotel Europe Named Leading Luxury Hotel in the World by WTAThe Grand Hotel Europe, St Petersburg's oldest luxury hotel, has been named the Leading Luxury Hotel in the world by World Travel Awards - travel industry's equivalent to the Oscar's (quote by Wall Street Journal). More... [988 views] Q3 2009 Construction Hotel PipelineThe total EMEA Pipeline continued its decline in Q3 2009, down to 1,396 projects/305,170 rooms. Project counts have fallen 21% from the Q2 2008 peak, and room counts by 18%. Historically high New Openings, elevated Cancellations/Postponements and significantly reduced New Project Announcements into the Pipeline continue to shrink total counts in all regions. At the peak, Europe had the largest Pipeline, but is decelerating at the fastest rate. Today, the Middle East has the largest Pipeline room count. More... [608 views] Social Media’s Evolution to Social MarketingIn 2009, social media Web sites completed the transition from being a source of procrastination for young adults to a mainstream cultural phenomenon. With Twitter-and to a slightly lesser extent, Facebook-leading the way, 2010 will see social media become firmly entrenched as a powerhouse marketing platform. At both the brand and property levels, even the most conservative of hotel companies are dipping their proverbial toes into the social media waters. More... [997 views] So You Thought You Knew Why Guests Were Visiting Your Hotel – Wrong Again!The merit of staying at a hotel by a train station is not just convenience - at least for train buffs. They choose hotels to watch and photograph trains in bliss the way others do for ocean views. Several hotels saw a market there, and their "train view" campaigns have become a hit, especially in the city center where multiple railways crisscross. By Mayumi Saito More... [818 views] Global Hospitality Newsletter: December 4, 20092010 Lodging Report and Forecast: REVPAR GURU’s Hotel Industry Predications for the Coming YearIt's almost time to close the door on 2009 and for most hoteliers, not a moment too soon.2009 will be forgettable - at best - for many of the nation's hoteliers, from a disastrous first quarter to what is shaping up to be a less-than-robust recovery as 2010 fast approaches. Although we aren't pessimistic about the future state of the hotel industry, we also don't believe that the New Year will bring immediate relief. There is no miracle cure; hotels and resorts will likely grapple with depressed demand, lower rates, and anemic revPAR and occupancy figures for some time to come. By Bruno Perez and Jean Francois Mourier More... [2734 views] Survival Solutions for Hotels in 2010 from SupranationalAfter warnings that 2010 will prove a ‘year of reckoning' for the hospitality sector, the head of Supranational Hotels suggests survival tips as varied as targeting volume group bookings and sharing operating costs with rivals. Niels Pedersen, managing director of the 1200-member representation-to-reservations brand, believes that many solutions can be found in the practices that served hotels well nearly 50 years earlier. More... [594 views] Singapore and New York are the Winners When it comes to TasteLonely Planet has revealed the results of a survey carried out within its global community of staff, authors and travel experts to find the world's most popular destination for a good meal, and Singapore has been ranked top, alongside New York. More... [716 views] Occupancy in Vienna Set to Improve in 2010With a tough year for the Vienna hotel market coming to a close, it is time to look ahead to 2010. STR Global, the leading provider of market data to the world's hotel industry, working in cooperation with the Oesterreichische Hoteliervereinigung, predicts occupancy levels in the city to grow between 6 percent and 9 percent in 2010. More... [408 views] Harrah's Planet Hollywood BidHarrah's Entertainment has taken another step forward in its plan to buy Planet Hollywood Resort, a plan the resort's current owner called a "perfect marriage." By Arnold M. Knightly More... [443 views] Ground Breaking Global Study on the Future of Meetings, Venues and Meeting DestinationsRohit Talwar introducing 2020 research at this year's ICCA Congress - The International Congress and Convention Association, the IMEX Group and Fast Future Research announced the formal launch of Convention 2020 - a groundbreaking research study looking at the future of live events, venues and meeting destinations. All three organisations have become founder sponsors of the study. Discussions are underway with a number of other potential sponsors. More... [471 views] Hotels and Resorts Turning to Wine as a Significant Profit CentreMany believe that the hospitality industry is a bellwether of the overall economy - restaurant spending, hotel stays and discretionary travel are some of the first things to be sacrificed when people and businesses are uncertain about the future. Thus, it is no surprise that on-premise wine sales are down, apparently a reflection both of fewer customers and smaller tabs. More... [570 views] Seattle CVB Makes the Right Connections between Visitors and Members with the Concierge Assistant from Gold Key SolutionsFor the busy Seattle Convention and Visitors Bureau (SCVB), job one is to match 55,000 visitors each year with the member businesses that can best meet their needs and make their Seattle stay a great one. With the help of a comprehensive hospitality concierge software system, the SCVB has matters well in hand keeping visitors happy and local business renewing their memberships every year. More... [528 views] Global Hospitality Newsletter: December 3, 2009ehotelier.com Presents a Live Webinar Featuring Bryan K. Williams Topic: 5-Star LeadershipOn December 8th, 2009, ehotelier.com and B.Williams Enterprise, LLC are proud to offer a complimentary webinar exclusively for ehotelier subscribers. The topic is: 5-Star Leadership and will be facilitated by Bryan K. Williams, whose articles are regularly published in the ehotelier daily newsletter. More... [677 views] Holiday and Year End Safety & Security SuggestionsDecember 1st of any year marks a number of things for many of us globally, regardless of where we live. The last month of the calendar year is often time for social parties for companies and associations, as well as family gatherings. There are holiday get-togethers for department staffs, retirement celebrations and to mark the end of a (hopefully) successful year. Early December should also be a focused time of year for those of us in the hospitality world of food service, accommodations, spas/relaxation centers and beverage service. It is a time of refresher awareness in the care of alcoholic beverage service. By Dr. John Hogan More... [506 views] 2009 HSMAI Gold Adrian Award Winners AnnouncedThe Hospitality Sales and Marketing Association International (HSMAI) has announced the 2009 Gold Adrian Award winners, representing the year's best advertising, public relations and web marketing campaigns. The recipients will be honored at HSMAI's annual Adrian Awards Gala on Feb. 1, 2010, at the New York Marriott Marquis. More... [966 views] Element Hotels Power up Another Eco-InnovationRolling out the "green carpet" for drivers of electric and hybrid vehicles, Element Hotels today announced its goal to install electric car-charging stations at all of its properties by the end of 2009. More... [1056 views] Value to Remain In Vogue In Year Ahead For U.S. Travel IndustryWithout question, 2009 has been a year of considerable challenge for practically every travel service provider. As the year comes to a close, thoughts turn to the year ahead with the hope that market conditions will improve. And for some in the travel industry, market stability alone would come as welcomed relief. More... [543 views] Consumers Like Breakfast All Day LongConsumers find breakfast fare comforting and many, especially women, wish they could eat it at any time of the day. A new study by foodservice industry consultant Technomic finds that nearly half of consumers surveyed (46 percent) say they would like to see full-service restaurants offer breakfast throughout the day. About a third of consumers (32 percent) would like breakfast offered all day in limited-service restaurants. In both cases, females were significantly more interested in breakfast items for lunch or dinner than were males. More... [716 views] MeetingTrader Resells Cancelled Meeting ContractsA meeting is booked, a contract is signed, but then despite all the best intentions, plans change. The result? A losing situation for both the planner and the hotel. For the planner, pain comes in the form of a substantial cancellation fee. For the hotel, recovery of the cancellation fee only partially mitigates the loss in budgeted revenue, and leaves its original client dissatisfied. Enter MeetingTrader, the world's first open marketplace for cancelled meeting contracts. More... [634 views] Participate in the 2010 Benchmark Survey on Hotel Internet Marketing Strategies, Budget Planning and Best Practices and Receive Free ReportHospitality eBusiness Strategies (HeBS) announced the launch of the 2010 Benchmark Survey on Hotel Internet Marketing Strategies, Budget Planning and Best Practices. The 2010 survey, following the 2007, 2008 and 2009 editions, asks hoteliers which Internet formats and methods they use to reach potential and current guests, which Internet marketing practices generate the highest ROI, how they choose to allocate marketing dollars to certain mediums over others, and more. The 2010 survey also includes new questions concerning Social Media and Mobile Marketing - two of the most progressive initiatives of 2010. More... [687 views] Shanghai's New Zendai Hotel Yin Joins the Leading Small Hotels of the WorldZendai Hotel Yin, an ultra luxury city retreat set to open in Shanghai in autumn 2010, has become the first small luxury hotel in China admitted to The Leading Small Hotels of the World, the world's premier marketing consortium for luxury hotels and resorts. More... [1589 views] Global Hospitality Newsletter: December 2, 2009Ehotelier’s Monthly Book Review: How to Run a Great Hotel by Enda LarkinEverything you need to achieve excellence in the hotel industry is in Enda Larkin latest book 'How to Run a Great Hotel'. More... [1387 views] 2010 Menu TrendsYes, sustainability, burgers and the farm-to-table movement will still be a big deal across the foodservice spectrum in 2010, but what else will be all the rage in the year ahead? By Allison Perlik More... [1363 views] With Snickers and Cocktails, Hotels Aim for LoyaltyWhen Greg McHale checks into his hotel room after a day of business travel, he expects what he calls the "wonderful and bizarre," namely complimentary Snickers bars, Diet Pepsi and, sometimes, a compact disc of his favorite electronic dance music. By Elizabeth Olson More... [783 views] Rallying the Groups: High-end Hotels Pursue Group Event and Meeting BusinessFor Fairmont Hotels & Resorts, education and action play equal roles in reinvigorating group business. By Natasha Garber More... [545 views] Budget Hotels in Online War over Cost of a Cut-Price RoomA vicious turf war has broken out between Britain's two biggest budget hotel chains with one urging customers to sign an online petition demanding a refund from its arch rival. By Jamie Doward More... [797 views] Marriott Ditches Logo as it Launches Range of 'Independent' HotelsThe Marriott hotel chain, with its emblematic red sign, is one of the most recognisable brands in the world. But the corporate behemoth has a new plan... it's about to go undercover. By Benji Lanyado More... [1218 views] Copenhagen Q&A - How COP15 Will Change Tourism for EverThe Copenhagen Summit on Climate Change is set to take place in a week's time and it's ready to set the clock for global tourism to change forever. Even though tourism isn't represented as an industry at the summit, targets that will be set are bound to change the way the tourism industry operates in the future. The world's two mega economies from both ends of the development scale - USA and China have now put their opening bids on the table and the world is already taking notice that they are prepared, for once, to negotiate. By By Valere Tjolle More... [695 views] Delays to Hotels May be a BlessingConstruction delays red tape and financing have played a part in delaying several hotel projects in Dubai, which analysts say may not be a bad thing. The glut of extra rooms would have only exacerbated the decline in revenues caused by the lower demand that accompanied the global tourism downturn. "Delays in opening can be caused by a myriad of factors in completing the construction, fit out, licensing and staffing of the property ready for it to commence trading," said Chiheb ben Mahmoud, the senior vice president at Jones Lang LaSalle Hotels. By Rebecca Bundhun More... [560 views] Hotel Guests Feel they are Getting More for their Money – Casinos Struggle; Economy Hotels ShineCustomer satisfaction edged up slightly for hotels (+0.1 to 82.8) and airlines (+0.1 to 75.7) but declined for rental car companies (-0.4 to 79.2) in the third quarter of 2009. Pan Pacific Hotels & Resorts, Virgin Atlantic, and Enterprise Rent-A-Car ranked number one in hotel, airline, and rental car industry customer satisfaction, respectively. More... [569 views] Global Hospitality Newsletter: December 1, 2009Ingredients of Hotel Revenue ManagementTo apply revenue management in a hotel there are a few basic ingredients you will need. What are these basic requirements to be able to successfully yield and optimize revenue and profit of a hotel? So what do you need to revenue manage a hotel effectively? By Patrick Landman More... [4301 views] Tis the Season to Find FollyMy dinner partner this Thanksgiving was my sister-in-law's Mother, a gracious woman of a certain age. She was also one of the first Stewardesses for a major airline, still travels, has a sharp eye for style and substance and is very wise. We naturally talked about Customer Service - then and now. We all can bemoan the current deterioration in service, sadly demonstrated daily by the airline industry, which once stood for attention, care, respect, empathy and the highest level of service delivery. Flying was fun, exciting, an exhilarating experience and memorable, primarily for how we were treated. Consider the memories we take home now! We are pushed, prodded, corralled, ignored and distained. Those good old days are well gone, and the airline business will never be the same. By Ragsdale Hendrie More... [542 views] Worldwide Hospitality Awards 2009 WinnersOver 800 professionals turned up of the Worldwide Hospitality Awards 10th anniversary, held for the first time in the breathtaking Grand Salon Opéra, InterContinental Paris Le Grand. More... [1512 views] Hotelier of the Week: Ajoy MisraIt is just a year ago that terrorists launched a murderous assault on Mumbai. More than 160 died as they attacked hotels and other prominent buildings in the city. Ajoy Misra, a senior executive of Taj Hotels whose Mumbai property bore the brunt of the brutality, tells ABTN how the city has begun to recover from its ordeal. By Stanley Slaughter More... [1272 views] How Mariquel Waingarten Created the Top Guest-Rated Hotel in Buenos AiresA highlight of my trip to Buenos Aires last week was visiting the Tailor Made Hotel, and talking with owner Mariquel Waingarten. In a very short time, she has taken her new property to among the most popular design hotels in Argentina. Here is an excerpt from our conversation. By Josiah Mackenzie More... [453 views] Cheap Hotels Gain as U.S. Travellers Skip $500 RoomsThe world's largest hotel companies, stung by the industry's biggest declines since the Great Depression, are trying to do for lodging what Ikea did for furniture: Offer fashionable products at low prices. By Nadja Brandt More... [531 views] Needy Children of Thailand Smile Thanks to V Australia and Accor HotelsThe inaugural V Australia flight carried more than 350 excited Aussie tourists to Phuket this week and with them a massive "in-flight" fundraising effort between the crew and passengers, raising $4,050AU from a mid-air auction (no-where to hide really). More... [475 views] Robert Fisk’s World: We're Not Taken in by Luxury Hotels' New Green AwarenessRecently, I've been collecting the most irritating load of old humbug I've come across in a long time, ever more frequently, alas, and doomed to be a constant part of our lives in this most hypocritical of ages. It's one thing to pick up the glossy advertising kits of arms manufacturers - "All for One and One for All" is the motto for the Boeing's Hellfire air-to-ground missile, without apologies to Dumas - or the codswallop from the oil conglomerates about how they are saving the earth. But the latest tomfoolery to come my way - all travelling readers will have come across the same nonsense - is the little card that lies upon my hotel pillow, exhorting me to spare the relevant spa, hostelry or caravanserai the cost and bother of cleaning my sheets, pillowcases or towels. This epidemic of cant comes in all colours and continents. I've got the message in Los Angeles, Cairo, Istanbul, Ottawa, Limerick, wherever hotel managements have started to think green - green as in dollars, I mean. By Robert Fisk More... [617 views] World's Top 20 Business HotelsHotels that combine service, technology and comfort have topped a list of the world's best business hotels with the winners offering their guests those added extras that can make all the difference to a trip. More... [2315 views] 
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ehotelier Hospitality News Archives: December 2009Global Hospitality Newsletter: December 31, 2009Global Hospitality Newsletter: December 30, 2009Global Hospitality Newsletter: December 29, 2009Global Hospitality Newsletter: December 28, 2009Global Hospitality Newsletter: December 24, 2009Global Hospitality Newsletter: December 23, 2009Global Hospitality Newsletter: December 22, 2009Global Hospitality Newsletter: December 21, 2009Global Hospitality Newsletter: December 18, 2009Global Hospitality Newsletter: December 17, 2009Global Hospitality Newsletter: December 16, 2009Global Hospitality Newsletter: December 15, 2009Global Hospitality Newsletter: December 14, 2009Global Hospitality Newsletter: December 11, 2009Global Hospitality Newsletter: December 10, 2009Global Hospitality Newsletter: December 9, 2009Global Hospitality Newsletter: December 8, 2009Global Hospitality Newsletter: December 7, 2009Global Hospitality Newsletter: December 4, 2009Global Hospitality Newsletter: December 3, 2009Global Hospitality Newsletter: December 2, 2009Global Hospitality Newsletter: December 1, 2009
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