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ehotelier Hospitality News Archives: January 2010Global Hospitality Newsletter: January 29, 2010Status or Appearance : Hospitality (Wo-)Men in BlackEvil Erik believes that style is black and therefore has decreed that "management" has to dress in black suits, since it is such a classy color! When he now stands in front of the department heads, he sees a flock of penguins and feels like an Ice-Bear, ready to eat one or the other alive, while warning "his" managers time and time again..."You know what the difference is between you and me? I make you look good!" By Bert van Walbeek More... [1285 views] Langham Place Awarded Best Hotel in 2010 Tripadvisor Travelers' Choice AwardsLangham Place, Mongkok, Hong Kong has been awarded the best hotel in Hong Kong, Macau and Taiwan in the eighth annual TripAdvisor Travelers' Choice Awards. More... [782 views] Weekly Top Five of Five - the World's Most Popular HotelsA roundup of the top five hotels in five of the the world's major capitals on January 27. More... [1663 views] Hotel Horoscope 2010: The Perfect Hotel for Each Star SignScorpio favours exotic destinations, Pisces loves tranquil surroundings, and Leo appreciates luxury and glamour. As diverse as their personal characteristics are, so are the individual preferences of the twelve star signs when it comes to the perfect holiday accommodation. And with 450 unique hotels in over 250 destinations worldwide, WORLDHOTELS offers the ideal hotel for every taste. More... [1992 views] STR Releases Updated Forecasts for 2010, 2011The U.S. hotel industry is projected to end 2010 with decreases in two of the three key performance measurements, according to STR's monthly forecast update. More... [754 views] Will Hotels Begin Offering the Apple iPad in Rooms?Apple has finally revealed its plans for a competitor to the Kindle, called iPad. Hmm...we'll keep our opinions to ourselves about the name but Gizmodo has incredible live blog coverage of the event, including play-by-plays of what the iPad can do. Basically, it can do everything a laptop can do but just on a smaller screen (9.7 inches). So think of it as an extra-large iPhone, minus the phone calls. Now, being hotel geeks, our first thought is--when can hotels start implementing these in their properties? By Juliana Shallcross More... [650 views] Thailand: Destination of Choice for India and ChinaAs Thailand restructures its marketing strategies to better exploit the opportunities amongst the high-potential and productive markets, country giants like India and China are expected to produce more than their fair share of arrivals to Thailand in the years ahead. More... [618 views] A New Approach to Webinars for Staff TrainingKennedy Training Network (KTN) announced the launch of a training package, including a private reservations webinar series delivered directly to hotel or call center reservations sales teams. More... [1297 views] Global Hospitality Newsletter: January 28, 2010The Evolution of Best Practices in Hospitality and Tourism (part 1 of 2)The hospitality industry in many ways has become a mature industry, with innovations primarily in the technology side. Tourism, by contrast, can continue to evolve as the next generations embrace the traditional venues, while seeking alternative locations and interests such as volunteer tourism, environmentally related sites and humanitarian causes. By Dr. John Hogan More... [1283 views] Sir Rocco Forte secures future of his hotels with new bank loanSir Rocco Forte confirmed this week that a new financial arrangement to ensure the future operation of his 13-strong luxury hotel company had been secured. More... [1313 views] Surprising Revenue Stream for Hotels in New EconomyDuring the economic turbulence of 2009, a number of hoteliers had the foresight to implement an amenity that would ultimately affect their bottom line. These hoteliers realized they had an opportunity to capture a premium- while catering to the needs of their guest. More... [1091 views] Beckham Offered 25m Pounds to Design Dubai ‘Fashion Hotel’Victoria Beckham has been presented with an opportunity to help design a luxury hotel for a whopping 25million pounds fee. The ruler of Dubai, Sheik Mohammed bin Rashid al-Maktoum, personally wrote to ask her on to the project. The offer came after Posh, 35, and husband David met senior royals while holidaying in the Gulf last year. More... [994 views] When is a Concierge a Concierge?Three hundred and thirty of the world's top professional concierges from top hotels and resorts in 40 countries gathered in Lisbon, Portugal last week to focus on exceptional service, leadership and guest experience management at the 57th International Congress of Union Internationale des Concierges d'Hotels (UICH). No longer only the domain of the hotel lobby, the word "concierge" is now appearing across all industries as individuals, whole departments and even virtual functions are now synonymous with service. More... [1127 views] International Travel and Luxury Professionals Gathered in Monte CarloThe Monte Carlo Travel Market (MCTM) for Prestige Travel and Luxury Lifestyle exhibition took place from the 15-17 January 2010 at the international exhibition center Grimaldi Forum. During the three days of the exhibition, tourism experts and privileged visitors had the possibility to get acquainted with unique international Travel and Luxury professionals. More... [392 views] Ten Trends Influencing Hospitality in India: How the Game is ChangingThis article addresses the ten "game changers" that have influenced the Indian hospitality sector in the past decade and will continue to do so in the years ahead. By Achin Khanna and Manav Thadani More... [716 views] Lodging Econometrics Releases the United States 2010 OutlookProjects under construction, at 767 projects/95,900 rooms in Q4, are at the lowest level recorded in over four years and are expected to continue to fall throughout 2010. The forward migration of pipeline projects towards construction, termed construction starts, is at 119 projects/11,623 rooms in Q4 2009, the lowest totals since early 2002. Active projects in the pipeline are stalled because developers have little idea when they will be able to locate financing so they can begin construction. More... [415 views] Global Hospitality Newsletter: January 27, 2010Innovative Hoteliers are Set for a Lucrative 2010 by Samantha HaslerDespite the doom and gloom of the recession, GlobRes hotels have thrived throughout the year. Using a blend of innovate marketing, appropriate hotel technology and dynamic rate management, these hotels have not only weathered the storm, but are set for a lucrative 2010. GlobRes is pleased to share these good news stories from hotels that do not simply enjoy success based on a brand name, or successes of the past, but are constantly refining their internal processes and strategies to ensure success in the future. By Samantha Hasler More... [1010 views] Innocent Ignorance or Crime and Punishment: The Perils of Duplicate Web ContentHere is Google's definition: "Duplicate content generally refers to substantive blocks of content within or across domains that either completely match other content or are appreciably similar." What are the reasons for duplicate Web content? In some cases duplicate content is a result of hoteliers' "innocent ignorance". Example: a hotel signs up with an online travel agency (OTA) and completes the OTA questionnaire, providing the OTA with hotel descriptions which are an identical copy of the content descriptions from the hotel own website. When the OTA publishes these descriptions on its own website without editing or altering them in any significant manner, then we have a clear case of duplicate content under two different core URLs (external duplication). By Max Starkov More... [1064 views] Can Your Hotel Really Afford 'Free to Guest' Internet?Recently released data from the world's largest hospitality Internet network show that, despite challenging business conditions, Internet use by both business and leisure guests at leading hotels, as measured by number of data packets per guest session traveling on iBAHN's proprietary network, increased more than 50% in 2009. More... [1932 views] A Happier Month for Some UK Hoteliers, but Many Still Feel the StrainHoteliers in London and Edinburgh were able to cash in on December festivities, but many of the rest of the UK's hotels were not so lucky, according to preliminary monthly figures for December released today by PKF Hotel Consultancy Services. More... [671 views] Top 10 Five Star Hotels for under 50 PoundsThe hotel price comparison site trivago has brought together a list of the most popular five star hotels among holidaymakers, where one night is less than 50 pounds per person. More... [4271 views] Hilton Worldwide Achieves Record by Opening More Properties in the Last Two Years than any Other Equivalent Period in Its HistoryHilton Worldwide announced that, building on the record year the company had in terms of development in 2008, the next best year in the company's 91-year history was 2009. In 2009, despite major challenges for the hospitality industry overall, Hilton Worldwide added 302 new hotels and more than 45,000 rooms to a total count that is now more than 3,500 hotels and 585,000 rooms. In 2008, Hilton Worldwide opened 327 properties. More... [480 views] Business Travellers are Winning Battle for Free Hotel Internet AccessMore business travelers are getting what they say they want most from hotels: free Internet access in their rooms. Corporate business travel managers are taking advantage of the downturn in travel to negotiate the prized service, says DeAnne Dale, a sales executive at online business travel management firm Travelocity Business. By Barbara DeLollis More... [695 views] STR Global Reports Middle East/Africa Hotel Development Pipeline for December 2009The Middle East/Africa hotel development pipeline includes 442 hotels comprising 120,440 rooms, according to the December 2009 STR Global Construction Pipeline Report released this week. Among the key markets in the region, Dubai, United Arab Emirates, reported the largest amount of rooms in the total active pipeline with 29,727 rooms. More... [473 views] Global Hospitality Newsletter: January 26, 2010Hotelier of the Week: Jesus ArnedoJesús Arnedo, general manager of the five-star Hesperia Madrid talks to ABTN's Sara Turner about the merger between Spanish hotel chains NH and Hesperia, and about running one of the largest business hotels in Madrid. By Sara Turner More... [596 views] Introducing the Newest Member of Your Hotel Marketing Team: The Social Media ManagerNow, in this burgeoning digital world where we need to make "connections" more than "impressions," a hotel needs a social media manager to attract, engage and retain new and loyal community bases. By Leora H Lanz and Barbara Fischhof More... [1834 views] Independent Hotels Sign On With MarriottMarriott International Inc., known for its rigid uniformity, is loosening up a little. This week the company is unveiling the first properties in its new brand-the Autograph Collection-which allows upscale boutique hotels to retain local character even as they sign up with Marriott. By Alexandra Berzon More... [1270 views] British Hotels Dominate Report on Europe's DirtiestPride of place in the poll went to the Grosvenor Hotel, Blackpool, while the Park Hotel, Victoria, London, managed third spot. Other British hotels were awarded fourth, fifth, seventh, eighth, ninth and 10th places in the survey of contributors to TripAdvisor. By Nigel Bunyan More... [701 views] Global Hotel Biggies Look to Take ControlInternational hotel companies operating in India through joint ventures (JV) are no longer interested in taking the backseat and letting the local ally expand. They are now seeking control. Two recent deals - Carlson Hotels Worldwide and Choice Hotels International Inc - highlight the trend. By Ashish K Tiwari More... [430 views] London Leads with the Most Rooms in the PipelineThe Europe hotel development pipeline includes 587 hotels comprising 100,013 rooms, according to the December 2009 STR Global Construction Pipeline Report released this week. Among the key markets, London, England, reported the most rooms in the total active pipeline with 5,794 rooms. The market also ended the month with the most rooms in the In Construction phase with 3,360 rooms. Moscow, Russia, followed with 4,837 rooms in the total active pipeline and 2,095 rooms in the In Construction phase. More... [535 views] Steve Leung Helps Shine Limelight on Hong Kong Design Industry with Impressive Portfolio of ProjectsSteve Leung Designers Ltd reinforces its position at the forefront of cutting edge Asian design through the latest innovative projects in Hong Kong which include the newly opened Hyatt Regency, Sha Tin and the Crowne Plaza, Causeway Bay. More... [1057 views] The Celtic Manor Resort Celebrates Record YearThe Celtic Manor Resort in the Usk Valley, South Wales, has announced a record year for leisure visitor numbers as it prepares for an even bigger upturn in 2010 when it hosts Wales' first Ryder Cup. More... [440 views] Global Hospitality Newsletter: January 25, 2010Amsterdam Hotel Named "Trendiest in the World"A Dutch hotel offering "affordable luxury for the people" has been named the Trendiest Hotel in the World by users of hotel review site TripAdvisor. More... [1738 views] Major New Openings in 2010From villas to campsites and city hotels to beach resorts, a whole range of new accommodation options will come online this year. The large hotel chains have typically ambitious plans. The Starwood group will open seven W hotels this year, in Hollywood, New York, Koh Samui, Puerto Rico, London, St Petersburg and Bali, and two Luxury Collection properties in Cusco, Peru, and Pylos, in mainland Greece. By Joanna Booth More... [1690 views] Information & Inspiration in BaliYeoh Siew Hoon spends a few days on the Island of the Gods, ingesting more than fresh air and sunshine. More... [634 views] Asia’s Most Wanted: Top Ten Asian Travel DestinationsWotif.com, a leading accommodation website in Asia-Pacific, has announced the ten most popular Asian regions, based on its booking data for 2009*. The tough economic climate and political turmoil were not able to knock Thailand from the top region position, which it has now held for three years running. It was followed in the top five by Singapore, Hong Kong, Malaysia and Indonesia. More... [2105 views] Mexico Heads Hotel Pipeline for DecemberThe Caribbean/Mexico hotel development pipeline includes 127 hotels comprising 17,528 rooms, according to the December 2009 STR Construction Pipeline Report released this week. More... [434 views] Accor Sees Signs of ImprovementAccor said revenues had been hit by its decision to refocus on hotels and pre-paid services, which had resulted in the disposal of its Brazilian food service division. More... [579 views] Three Red Carnation Hotels Make the Condé Nast 2010 Gold ListRed Carnation, the luxury collection of five and four-star family-run boutique hotels, is delighted to announce three hotels within their portfolio have received extremely high rankings on the prestigious Condé Nast Gold List in 2010, including the top spot for London, England. More... [592 views] Four Seasons Hotels and Resorts Named to FORTUNE List of the "100 Best Companies to Work For"For the 13th year in a row, Four Seasons has been named by FORTUNE magazine as one of the 100 Best Companies to Work For, ranking 58th. Four Seasons is one of only 13 organizations to have the distinction of being recognized every year since the list's inception in 1998 and is the highest ranked hotel company on the list. More... [1784 views] Global Hospitality Newsletter: January 22, 20103D Service: A New Dimension in Service ExcellenceService has many dimensions as well when recognized. Consider how a "3D" approach to guest experience management will impact any hospitality environment. While one may think that service involves one action and in turn one response at a time, the perception that service is one or two dimensional is limiting and does not fully realize the potential of truly exceptional service delivery and impact. Just as 3D Movies draw the audience deeper into the film, there are many types of behavior that can take both guests and employees deeper into the world of exceptional service delivery. By Roberta Nedry, President More... [1965 views] TripAdvisor Unveils U.K's Best HotelsTripAdvisor(R), unveiled the very best of British hotels in the eighth annual Travellers' Choice(R) Hotel awards. The 'Oscars of the Hotel World' recognise the best hotels in the world across categories including Best Bargain, Best Service, Best Luxury and Best B&B. The awards reveal a Yorkshire hotel taking the honour of the UK's Best Hotel and two UK hotels making it into the World's Top Bargain Hotels list. More... [852 views] Hotels Eager for G-20 SummitThe upcoming G-20 summit will focus primarily on devising strategies to help address global economic issues and related matters. But it will have a direct impact on the local economy as well, particularly when it comes to the high-end hotel industry in Seoul. By Lee Eun-joo More... [414 views] Mecca Hotel Opening Presents Unique Hurdle for Overseas CompanyFairmont Hotels and Resorts is confident that its biggest hotel project, the Mecca Clock Royal Tower, has good prospects even though it presented the Canada-based company with some unique challenges. Non-Muslims are not permitted to enter Mecca, which means that many Fairmont executives, including its president, will not attend the grand opening of the hotel, expected in the third quarter of this year. By Rebecca Bundhun More... [860 views] Happy Birthday Swissôtels! A Success Story....Swissôtel Hotels & Resorts have every reason to celebrate the new year: this is the year the Swiss hotel chain turns 30. The venture which started out in 1980 with just a few hotels has now blossomed into a distinguished, internationally renowned hotel chain with deluxe hotels in 17 countries across five continents. More... [1231 views] von Essen Hotels Shine Stars across the UK-Michelin WinsWith 29 hotels across England, Scotland, Wales and France, von Essen hotels are recognised within both the travel and restaurant industries as award winning properties offering unique dining options and this has been further confirmed with three big wins. Ynyshir Hall and The Samling have been awarded new Michelin stars whilst Sharrow Bay has retained their Michelin star for the fourteenth consecutive year. More... [469 views] Amanresorts Receive Top Awards for Excellence on Both Sides of the AtlanticTwo of the most prestigious travel newsletters, Andrew Harper's Hideaway Report in the US and The Gallivanter's Guide in Britain, have recognized Amanresorts for excellence and unwavering commitment to service in their January 2010 issues. Both publications are the leading resources of travel intelligence for sophisticated travelers worldwid. More... [937 views] Middle East Hotels Play Important Role at SEG Recruitment ForumThe Swiss Education Group (SEG), comprising of 4 of the leading Swiss hotel schools, hosted its annual recruitment forum at the end of 2009, giving the opportunity for worldwide employers and over 1600 students to meet each other. Students of an extensive variety of nationalities and various international employers gathered at this event to network, exchange ideas, and ideally to sign employment contracts. By Rikard Lundvall More... [908 views] Global Hospitality Newsletter: January 21, 2010Hospitality Industry in Haiti Fundraising DriveLondon restaurateurs are backing two new campaigns aiming to raise cash to help Haitians in the wake of the devastating earthquake on the Caribbean island. More... [607 views] Hotel Fees that Must Die — and How to Kill ThemConsider these two facts: 2010 is shaping up to be another "down" year for the hotel industry. PKF Consulting forecasts that hotel occupancy will remain flat compared with 2009 and room rates will slide 1.5 percent. That means it's a buyer's market - actually, make that a beggar's market - with hotels practically giving away their rooms. By Christopher Elliott More... [1362 views] Stay Control - Hotel Revenue Management Tools by Patrick LandmanHow fast can you identify future fully booked days? Stay controls help to build the shoulder days. You should have the knowledge of the number of one night stays, two nights stays, three nights stays, four nights stays plus. By Patrick Landman More... [1334 views] Accor Fourth Quarter Sales Fall Amid Hotel SlumpEurope's largest hotel group, Tuesday reported a 7.2% drop in fourth-quarter sales as business continued to slump across its hotels and pre-paid services markets but said it sees signs occupancy rates in the region started to stabilize in December. "We really have to talk about initial signs," of stabilization of occupancy rates in Europe as "one month is a bit short to confirm" the trend, Accor Finance Director and Deputy Chief Executive Jacques Stern said in a conference call with journalists. By Mimosa Spencer More... [436 views] Prestigious Top Employers China 2010 Accolade for Swissotel Hotels & ResortsSwissôtel Hotels & Resorts has been named one of China's Top EmployersTM for the second consecutive year in a research programme conducted by Corporate Research Foundation (CRF). CRF is a global publishing organisation that specialises in research into best business practices, identifying leaders in the field of Human Resources, Strategy and Leadership. More... [692 views] Universal Studios to Build Major Theme Park in South KoreaUS film giant Universal Studios Tuesday signed a deal with South Korean partners to build its largest theme park in Asia at a cost of around three trillion won (2.67 billion dollars). More... [509 views] Just a Drop, the Travel-Based Charity, Launches 'Just Help Haiti'Clean water charity Just a Drop is appealing to the travel and tourism industry to raise funds to supply clean safe water to Haiti following the recent disaster. As emergency relief agencies attempt to get the essential supplies through that are needed in the immediate aftermath of the earthquake, Just a Drop is calling for donations to provide ongoing support for villages and communities. More... [355 views] Free Cornell Webcast Focuses on Preparing for a Hospitality Industry RecoveryHotels and casinos can position themselves for recovery, using tactics and strategies to be explained in a webcast provided jointly by the Cornell Center for Hospitality Research and SAS, the international business software provider. The webcast, "Preparing for Recovery," will be offered at no charge at 11:00 AM (eastern time) on February 12. More... [639 views] Global Hospitality Newsletter: January 20, 2010Enhancing Your Hotels Pricing StrategyWhile the emergence of revenue management and rate optimization in the Asia-Pacific region is helping to demystify pricing practices, it is important that hoteliers across the region understand the demand characteristics of the various grades of rooms in their facility, along with how price affects demand and design a rate spectrum that is tuned to all of these. This allows hoteliers to take full advantage of their business opportunities, ensuring that they are capturing the maximum revenue at all levels. By Klaus Kohlmayr More... [2244 views] A New Year, Renewed Focus and Best Revenue Management Strategies for 2010To celebrate the new year and to get the industry started off on the right foot, Jean Francois Mourier and Bruno Perez, co-founders of REVPAR GURU, put together a list of the best revenue management strategies for 2010. This list includes the operational imperatives that hoteliers should be embracing this year to ensure success even in a slow travel market, as is projected for most of the year. More... [1991 views] Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dToday's topics 'Lets talk launch events', and 'How transparent is too transparent, when it comes to hotel rates?' By Jennifer Rodrigues More... [1002 views] Haiti, Dominican Republic Juggle Ethics of Tourism after QuakeThe Dominican Republic is urging tourists not to cancel holiday bookings despite a devastating earthquake in neighbouring Haiti, where people are debating whether it is appropriate for cruise ships to keep making scheduled stops at the country's private beach resorts. More... [997 views] UNWTO Forecasts 4% Growth in 2010Growth returned to international tourism in the last quarter of 2009 contributing to better than expected full-year results, according to the latest edition of the UNWTO World Tourism Barometer. International tourist arrivals fell by an estimated 4% in 2009. Prospects have also improved with arrivals now forecast to grow between 3% and 4% in 2010. This outlook is confirmed by the remarkable rise of the UNWTO Panel of Experts' Confidence Index. More... [762 views] Hotel Firm Offers Human Bed WarmersA hotel chain is employing human bed warmers to help guests get a good night's sleep. More... [1325 views] Bunker Down in a Crazy Golf HotelGolf is a game which lends itself to luxury stays in swanky resorts, so not unnaturally the accommodation offered in its hotels and clubhouses is often of the highest standard with cutting edge architecture and design to the fore with no expense spared. But there is also room for the quirky and downright odd so Living Golf has trawled the world to come up with some examples of the best on offer and the most unusual. By Paul Gittings More... [566 views] Six New Relais & Châteaux Members Introduced in January 2010After welcoming 31 new members to the 2010 edition of the Relais & Châteaux Guide, the Association admitted six new properties on 1 January 2010. An arrival marked by elegance with a stopover now possible in the country of the Incas - properties to be discovered without any delay! More... [586 views] Global Hospitality Newsletter: January 19, 2010Cornell Hospitality Quarterly Article of the Year Focuses on Competitive Hotel PricingAn analysis that shows the negative effects of undercutting lodging competitors on price was voted the article of the year for 2009 in the Cornell Hospitality Quarterly (CQ). The article, "Competitive Pricing Decisions in Uncertain Times," by Cathy Enz, Linda Canina, and Mark Lomanno, was chosen from the 40 articles published in volume 50 of CQ. In this article, the authors explained why hotels that maintain prices higher than the average of their competitive set also record higher comparative revenues per available room, even though their occupancy is lower relative to competitors. More... [1244 views] Personal Branding: The Key to Thrive in Today’s MarketplaceToday's employees need to manage their own careers and proactively seek resources such as coaching to achieve desirable outcomes. Personal branding is a strong component of this process, and one that promotes employability and self-confidence. By Alan J Keith More... [968 views] Hotelier of the Week : Aly ShariffPremier Inn has its first Indian hotel up and running, with the second to follow this year. ABTN talks to Aly Shariff, managing director of Premier Inn India, about taking the budget hotel sector by storm. By Sara Turner More... [1167 views] Starwood Accuses Hilton of Corporate EspionageTwo of the largest hotel chains in the world are locked in battle -- legal battle. Starwood Hotels has accused 44 of Hilton's top executives of stealing trade secrets. By Tom Johansmeyer More... [1649 views] Airport Hotels See Bright Side of Freeze in the U.KThe recent freeze across the U.K. brought with it contrasting fortunes for hotel operators. Daily data from STR Global, the leading provider of market data to the world's hotel industry, showed recent adverse weather and road conditions reduced people's desire to travel locally. Guests were forced either to cancel their plans to travel or to stay in hotels as airports were closed. More... [904 views] New Hotel Plans are Back on TrackWith the economic recovery kicking in, foreign hotel firms have begun reviving India plans and are signing deals with realty players for future developments in the country. By Ashish K Tiwari More... [559 views] Unlocking the Future: Hotels to See New Security TechnologyFrequent travellers can now skip the check-in and check-out process into hotels, collecting keys at reception counters and spending time in lounges paying bills, thanks to Near Field Communication technology that makes mobiles do your work, says Sanjeev Anand, sales and key accounts manager, India, of VingCard Elsafe, supplier of hospitality security solutions worldwide. More... [651 views] Australian Hotel Prices PlungeHotel prices in Australia have fallen by six per cent to an average $154 in the September quarter in the wake of the global financial crisis, largely due to a drop in business travel. By Angela Saurine More... [541 views] Global Hospitality Newsletter: January 18, 2010Hotels Rise on Hopes for Positive Revpar Sooner than ExpectedShares of hotels climbed Thursday, with several setting 52-week highs, on hopes revenue per available room, or revpar, could turn positive sooner than previously expected. More... [831 views] 2010 Hurun Best of the Best AwardsThe Hurun "Best of the Best" 2010 Awards for preferred brands of China's richest consumers were announced by Hurun Report, China's leading luxury business magazine renowned for its annual ‘China Rich List'. This is the 6th time since 2005 that Hurun Report has announced the annual research findings of brand awareness and preferences, consumption habits and lifestyle trends of China's highest net worth individuals. More... [897 views] Company Poised for Economic Rebound: How Condo Hotel Mgmt Turned Business AroundDuring this economic downturn, Clearwater-based Provident Management Corporation turned inward. A hospitality management company specializing in developing, managing, and consulting to the condo hotel sector, Provident decided to take the time they would normally have dedicated to cultivating new developers and investors, to retool themselves. More... [548 views] Insight into Online Travel Research and Purchasing TrendsThe study "The Traveler's Road to Decision," released by Google and OTX in 2009, provides valuable insight into online travel research and purchasing trends. Every area of travel was included in the study, including hotels, flights, business, leisure and more, with over 5,000 consumers, who traveled at least once during a six-month period, surveyed. More... [1641 views] Hotel Foreclosure Watch: The Four Seasons Turns Cold in DallasIt looks like the gamble taken by commercial-property owner BentleyForbes Holdings LLC last October in defaulting on its mortgage on the Four Seasons Dallas might not pay off. The lenders who hold the 431-room hotel's mortgage filed this week to foreclose. By Kris Hudson More... [895 views] Veg Out at Fairmont Hotels & ResortsEating your vegetables, once a foreboding dinner-time injunction of childhood, is not as fearsome as it used to be thanks to today's smart, creative, eco-thinking chefs. More... [656 views] STR Releases Canada Pipeline Report for December 2009The Canadian hotel development pipeline includes 214 projects comprising 23,384 rooms, according to the December 2009 STR/TWR/Dodge Construction Pipeline Report released this week. This represents a 0.9-percent decrease in the number of rooms in the pipeline compared to November 2009 and a 10.8-percent decrease in the number of rooms in the pipeline compared to December 2008. More... [442 views] Hotel to Star in Ghost Series : Is Any Publicity Really Good Publicity?The Rosewood Hotel will feature in the pilot episode of a spooky new series after its infamous reputation caught the attention of a leading paranormal investigation team. By Denise Pickering More... [501 views] Starwood Announces The Luxury Collection Brand to ChinaStarwood Hotels and Resorts Worldwide, Inc. (NYSE: HOT) announced that its world-renowned The Luxury Collection brand has signed two new deals to open the brand's first hotels in China. The Astor Hotel, a Luxury Collection Hotel, is scheduled to open as a Luxury Collection Hotel in May 2010 after a $22 million renovation, and The Malus Sanya, a Luxury Collection Resort, a new-build resort set to open in late 2012. These new developments are illustrative of The Luxury Collection brand's overall global growth that includes seven new deals and five hotel openings in 2009. More... [538 views] Global Hospitality Newsletter: January 15, 2010On the Move - December 2009Global Staff Movements for December 2009 provided by Spectrum International. More... [2485 views] Hotel Industry Trends in 2010In the midst of all the doom and gloom, I think we could all use some levity. Here's my annual list of predictions for trends in the hotel industry in 2010. By Daniel Edward Craig More... [5758 views] Hoteliers: Now's Not the Time to Punish LoyaltyHotels should be enhancing their frequent guest programmes not cutting them to reward long-term loyalty. By Mark Frary More... [617 views] Top 50 Destinations for UK TravellersSkyscanner revealed the top 50 most searched for destinations from UK airports for travel in 2010. More... [1062 views] Stressed Owner to Give Away Mountain HotelA businessman's offer to give away the Stratford Mountain House has attracted interest from around New Zealand and at least one bid from overseas. More... [927 views] U.S. Hotel Pipeline for December 2009The total active U.S. hotel development pipeline includes 3,829 projects comprising 401,090 rooms, according to the December 2009 STR/TWR/Dodge Construction Pipeline Report released this week. This represents a 34.6-percent decrease in the number of rooms in the total active pipeline compared to December 2008. More... [396 views] Towering Hotel to open in MeccaVisitors to Mecca will soon be able to stay in one of the world's tallest hotels as Fairmont Hotels and Resorts is set to open a 577-metre tower overlooking the holy city. By Rebecca Bundhun More... [597 views] New GDS code for Vienna International HotelsWith the beginning of the year, Vienna International received its own GDS code. The single "VI" code can now be used for 27 of the 37 VI hotels represented in the four booking systems Sabre, Amadeus, Galileo and Worldplan. The remaining VI hotels will follow in the coming two years. More... [567 views] Global Hospitality Newsletter: January 14, 2010How to Haggle with HotelsHave you ever haggled for a hotel? Not just asking for their best rate, but asking them to do better, and then asking for an upgrade? By Bert Archer More... [1308 views] Starwood Hotels Announces 2010 Employment ForecastStarwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) announced plans to add more than 12,000 new jobs to the global workforce in 2010 - with roughly half of these jobs to be located inside the U.S. in markets spanning from New York to California. The news comes on the heels of the U.S. Bureau of Labor Statistics' employment situation report issued Friday that indicates unemployment remained at 10% in December, with 15.3 million unemployed persons. More... [880 views] The Life of a Hotel Doctor : Two Guests who DiedIn 1988 I visited a Sunset Strip hotel to see a guest complaining of the flu. When I arrived, I took his temperature, and it was high. The examination was normal, but patients with influenza have a normal exam. This was one of the rare occasions I realized what a good doctor I was. It had nothing to do with intelligence; all doctors are smart. By Mike Oppenheim More... [1042 views] Guests Want to Know Hotels' Rate RulesHotel revenue management techniques cause hotels to adjust their rates in response to demand and occupancy patterns. But if guests don't know what those rate-changing rules are, they tend to think of them as being unfair. A new Center for Hospitality Research (CHR) study found that hotel guests are more likely to think a rate setting practice is fair when they know how the rules work. More... [913 views] Fairmont Hotels & Resorts to Open Seven New Hotels in 2010With a number of hotels in its development pipeline, Fairmont Hotels & Resorts remains committed to growing its extraordinary collection of luxury hotels. Throughout 2010, Fairmont will open seven distinctive new hotels in growing markets around the globe. While most are newly developed properties, Fairmont will also throw open the doors at two of the world's most celebrated addresses: The Savoy in London and the Peace Hotel in Shanghai. More... [1286 views] BITAC : Practicing What They PreachSeeing its growth in stature among hoteliers, organizers of the Buyer Interactive Trade Alliance & Conference (BITAC) considered creating a future BITAC event focused solely on sustainability. It didn't happen - but not because going green wasn't big enough of a topic, or wouldn't generate enough interest. No, the idea for an all-green BITAC was scrapped because it was too important. By Ray Burger More... [834 views] Great Hotels Organization Adds 35 New PropertiesGreat Hotels Organisation, the London-based luxury sales and marketing alliance representing some of the world's finest independent hotels added 35 new properties in 2009 to its global sales and marketing alliances, Great Hotels of the World, Special Hotels of the World and Metro Hotels. More... [657 views] Rezidor Donates 75,000 Euro to ChildhoodThe Rezidor Hotel Group, one of the fastest growing hotel companies worldwide, has donated 75,000 Euro to their corporate charity organization World Childhood Foundation. "This amount was collected across all our hotels and offices in 2009", says Sarah Rooney, Manager Responsible Business at Rezidor. "We are delighted to see the engagement and the Yes I Can! attitude of our employees even in tough economic times - we were able to match the amount we fundraised for Childhood in 2008", continues Rooney. More... [431 views] Global Hospitality Newsletter: January 13, 2010Getting the Best from your EmployeesAn interesting incident occurred during a workshop which I recently delivered for employees working in a busy hotel. During an ideas session on how to improve business performance, one talented, but extremely de-motivated employee, surprisingly suggested several positive things which would make a difference. When later asked why he had not previously told his manager about these ideas, his response was fairly blunt, but very revealing: "I don't get paid from the neck up". By Enda Larkin More... [2898 views] A Hotel Prepares for the Winter OlympicsAfter a sleepy year, the hotel industry in Vancouver and Whistler is about to get a blaring wakeup call. From February 12 to 28, the 2010 Winter Olympics are expected to draw 250,000 spectators, plus top athletes, foreign dignitaries and international media. Hotels in Vancouver are now sold-out for sixteen consecutive nights in a month they're usually screaming for business. By Daniel Edward Craig More... [1306 views] The Way Forward after a Tumultuous DecadeOur Retail world was pretty well whacked in the last two years, and 2010 will be a year of rebuilding our Brands with a new Value Proposition. The most serious question we all must ask is what does our Customer want? We have learned that Greed is not good, resources are limited and the consumer is resilient yet wary. Definitely, it will not be business as usual. By Ragsdale Hendrie More... [459 views] The Rise and Fall (and Rise) of Business TravelAs the economic crash unfolded last year, industry associations and various think tanks unleashed a torrent of statistics to track the downturn's impact on meetings and events. In November, the U.S. Travel Association proclaimed that leisure and business travel would create 90,000 U.S. jobs in 2010. Several months earlier, a senior executive with Gartner Group predicted that virtual technologies would eliminate 2.1 million airline bookings per year by 2012. Together, the two numbers are a snapshot of an industry caught between older and newer ways to meet. By Mitchell Beer More... [552 views] trivago Hotel Price Index: Hotel Rates down 12% in Europe2010 brings with it a decrease in European hotel prices. Average accommodation rates are twelve percent less than January 2009. In comparison to the previous month, overnight accommodation prices have decreased by one percent. In contrast to this, hotel prices in the United Kingdom have increased by two percent in comparison to December 2009. These are the findings of the trivago Hotel Price Index (tHPI). More... [633 views] New Hotel Revenue Management System launched by XotelsThe Xotels Revenue management solution was developed with a vision in mind that managing rates is becoming more and more complex, and that the market insight of customers has increased greatly. Many travelers check different sites on the internet before they book online or call/fax the reservation office. More... [772 views] Modest Improvement Forecast for US Travel IndustryThe travel industry is expecting modest improvements for 2010, with an emphasis on value continuing among cash-strapped consumers. By Sara K. Clarke and Jason Garcia More... [396 views] Starck-ly Different : Philippe Starck’s First Italian Hotel Palazzina Grassi Opens in VeniceHidden behind a door in Venice marked only by a bull's head is a magical world of mirrors, glass sculptures, rare books and vintage objects - Philippe Starck's first Italian hotel, and Design HotelsTM member, Palazzina Grassi. More... [791 views] Global Hospitality Newsletter: January 12, 2010Hospitality Lessons Learned From MoscowAs a child of the Cold War era, I can honestly say that even after Perestroika , I had never even dreamed of a day when I might visit Russia. Yet this October I found myself on a non-stop flight from JFK to SVO, the largest airport in Moscow. The occasion was to finally meet in person our new Kennedy Training Network alliance partners, Big Tree Hospitality, which is headquartered there. Having worked with Andrei Malyshev, Managing Director, and Anton Matveev, Commercial Director, through numerous conference calls and Internet meetings, I knew I would be meeting some very special fellow entrepreneurs. Beyond that, I have to admit having absolutely no idea of what to expect from the people or the place. It didn't take much time after my arrival for me to begin to realize just how special this experience was to be. By Doug Kennedy More... [1202 views] Hotelier of the Week: Oscar del CampoVienna's Hotel Bristol and Hotel Imperial have held New Year celebrations for more than 100 years. Oscar del Campo talks to ABTN about preparations for this December 31, and about life as general manager of the two historic properties. More... [715 views] Hotel Pick-Up Report & Booking CurvesThe pickup reports will help you to follow the booking pace of your hotel. We will give example of a monthly pick-up and daily pick-up report to demonstrate on what basis you can monitor and quantify your pick-up trends. By Patrick Landman More... [2206 views] Top 5 “Most Important Priorities in 2010” for Independent HoteliersAs independent hoteliers set their 2010 priorities, five operational areas are essential to building a secure and profitable future. By Warren Dehan More... [1901 views] TMS Calls on Asia Tourism Sector to Ready for Hectic 2010While cautiously welcoming what many are now saying will be a year of recovery for the region's hospitality and tourism sector, TMS Asia-Pacific CEO Andrew Chan has cautioned employers they need to stay on their toes if they are to retain head count in 2010. More... [379 views] 2010: The Year of Living Openly and FearlesslyYeoh Siew Hoon kicks off the year with a belief that the future will be open and will belong to those who embrace it without fear or favour. More... [570 views] Pechanga New Year’s Celebration Rivals Entire City of VegasA stunning 73,709 people descended upon Pechanga Resort & Casino in the two-day period of New Year's Eve and New Year's Day - 23% of the total number of visitors who were expected in Las Vegas during the same period. More... [394 views] Top 25 Most Extraordinary Minds in Sales and Marketing” for 2009The Hospitality Sales & Marketing Association International (HSMAI) has selected Laura Bajkowski as one of the "Top 25 Most Extraordinary Minds in Sales and Marketing" for 2009. The seventh annual list recognizes the "best of the best" in the hospitality, travel and tourism industries, and the recipients will be honored during a private ceremony preceding the Adrian Awards Gala on Feb. 1, 2010, at the New York Marriott Marquis, and will be recognized on-stage at the Gala. More... [826 views] Global Hospitality Newsletter: January 11, 2010It’s 2010 – Where is Your Brand Going?5 strategies to prepare your brand for sustainable success. By Suzanne Tulien More... [1785 views] Luxury Travel and Lifestyle Trends for 2010No one knows for sure what 2010 will bring. Most economists say the global recession has probably peaked, but what will the recovery look like? In some sectors, consumer spending is on the rise, and we're spotting more and more post-recession flowers blooming. Whether their pocketbooks were squeezed or not, many affluents are now transformed. They want value, quality, and products with a "moral conscience." By Karen W. Escalera More... [1897 views] Celebrity Chefs Unveil Stellar Dining at Resorts World® SentosaCelebrity chefs from across the globe are unveiling a host of stellar dining options at Resorts World Sentosa, Singapore's new mega resort and family entertainment destination opening in January 2010. More... [901 views] The Most Innovative Hospitality Technology Award Winner To Be Announced This MarchWhat do hotel technology's leaders think was the most innovative technology to be introduced to hotels this past year? Hotel Technology Next Generation (HTNG), the trade association renowned for advancing the application of hotel technology, is announcing a new award which will reveal the answer to this question. The Most Innovative Hospitality Technology award for 2009 will be announced by HTNG at the North American Members' Meeting on March 3, 2010. More... [575 views] Beyond Dubai: A Look At The Middle EastTall towers are nice. But how about the region's economic foundations? More... [1340 views] Jumeirah to Manage New City Hotel in Hangzhou, ChinaJumeirah Group, the Dubai-based luxury hospitality company and member of Dubai Holding, has been appointed by GT Land Holdings Limited to manage a luxury hotel in the Yangtze River Delta tourism hub of Hangzhou, China. More... [600 views] Holiday Inn At Ontario Airport Honored At IHG Conference In Washington D.C.The Holiday Inn Ontario Airport - an upscale, four-story property managed by San Diego-based Trigild and owned by Prime Hospitality, LLC - has received the 2009 InterContinental Hotels Group (IHG) Newcomer Award, earning recognition as one of the best properties to join the system within the last year as either a new development or a conversion project. More... [822 views] Global Hospitality Newsletter: January 8, 2010Features Week: Cornell Case Studies Profile Innovative Hospitality FirmsThe first in a series of hospitality and hotel case studies featuring innovative companies highlights ten diverse firms that have brought novel ideas and processes to the hospitality market. Chosen from nominees around the world, these hospitality and hotel innovation leaders include hotel firms, food and beverage providers, and travel industry suppliers. Technology is critical to most of the innovations, but all of them rely on turning inspiration into a novel operation. By Judy A. Siguaw, Cathy A. Enz, Sheryl E. Kimes, Rohit Verma, and Kate Walsh More... [2277 views] Global Hospitality Newsletter: January 7, 2010Features Week: Innovation - Addressing the "high touch -people" side of HospitalityTourism and the hospitality industry play a major role in the global economy and contribute significant revenues and net wealth to many countries. Hospitality and tourism arguably make up the world's largest industry, although some internet searches conflict in interpretation. When we think about it, we recognize that many components of hospitality are based heavily on the personal, "high touch" side of life. By Dr. John Hogan More... [956 views] Features Week: Revolutionists UNITERemember 1999? Don't fret, last week was a blur for me. We were in the midst of the Internet boom. The word different seemed, well so different-companies spent millions of dollars having custom built, large scale sites designed, built and integrated. Many hotels built these because they were told they must, the movement was happening and not getting on board would result in peril. Numerous business acumens that were the foundation of their businesses success were ignored in every instance when it applied to the Internet. Needless to say millions of dollars and countless hours of time and jobs went out the window. By Greg Salsburg More... [748 views] Global Hospitality Newsletter: January 6, 2010Features Week: A New Year for New Ideas - Innovations in hotel marketing will define 2010Now that the new year is upon us, I find my thoughts turning to all things new: new beginnings, new circumstances and environments, new strategies, new techniques. From a travel and tourism marketing perspective, I've been thinking about new trends and new challenges, and that's led my thoughts toward innovations in the field - both existing and yet to come. By Jennifer Rodrigues More... [2489 views] Features Week: The World Is Turning - Innovations in revenue management for the new yearIf necessity is the mother of invention, then economic challenge is the mother of innovation. This is certainly true of the hotel industry as it exits a particularly challenging 2009 and enters into an uncertain 2010. The soft demand environment of the past year has forced hotel managers and owners to consider new ways to increase occupancy and RevPAR, and has fostered the growth of businesses that have created solutions to address these issues. This is the beauty of innovation; it often arises from the ashes of old ideas, and becomes the standard for future growth. By Jean Francois Mourier More... [2164 views] Global Hospitality Newsletter: January 5, 2010Features Week: 2010 is the year of Direct Sales and Independent HotelsA few months ago we wrote an article stating that the hotel franchise model is dead. Looking at the innovation of the last year in online marketing and distribution we can take this statement a bit further. 2010 will be the year of the independent hotel and direct sales! By Patrick Landman More... [2875 views] Features Week: Do More with LessThe current economy and the outlook for 2010 will challenge hotels to find ways to "Do More with Less." Over the past thirty plus years, there have been developments in technology that provide hotels with tools to better manage their business every day. Some of the better known and greater used developments have been sales office software to manage group rooms, meeting space, performance of sales people, point of sale systems, in room on demand movies, and property management systems. By Jay Delerno More... [1214 views] Global Hospitality Newsletter: January 4, 2010Features Week: All it takes is one innovative idea to solve an “impossible” problem !Evil Erik has been told to be more innovative and, wonder, wonder, he hates it, since he is frightened of new ideas, while in reality he should be nervous about the old ones that still control his hotel! By Bert van Walbeek More... [2139 views] 
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