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ehotelier Hospitality News Archives: April 2010
Global Hospitality Newsletter: April 30, 2010
Generation Y, or "Gen Y" as it's more commonly referred to, has arrived and is making its presence known. As the vast majority of Baby Boomers, approximately 70 million strong, begin to enter a well deserved retirement stage, the change in lifestyle has had an inherently conservative affect on their spending habits, especially in the wake of the recent economic downturn. But, Gen Y is right there knocking down the door, waiting to step in and occupy the vacancy in the marketplace. By Caroline Gates
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Though all of these marketing tools hint at service levels and give a clue as to what a guest's experience might be, none actually guarantee any particular or precise level of service. So imagine how beneficial it would be for a hotel to have an actual commitment to offer their guests good customer service and an improved guest experience.
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The 2010 World Expo begins in China this week, with 70 million visitors expected to come to Shanghai for the exhibition in the next six months.
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Hotel operators are preparing for a rise in business this year, boosting their forecasts for the year even as first-quarter results showed tempered improvements. Lodging company Wyndham Worldwide Corp. and lodging real estate investment trust Host Hotels & Resorts Inc. both raised their outlooks for the fiscal year on Wednesday.
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Fashion designer Giorgio Armani recently opened his first hotel in Dubai and plans another in Milan. Both are part of trend among designers to extend their brands through hotels - while making big money along the way. (Rooms range from $1,100 to $11,000 a night.) After all, the wealthy always need a place to stay, so why not in a designer hotel? By Barbara E. Hernandez
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Dubai government-owned hotelier Jumeirah Group, a unit of Dubai Holding, said on Wednesday it planned to open ten hotels in the next 18 months, and launch a new hotel brand, after strong results in the first quarter. By Tamara Walid
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Just months after opening, the owner of the luxury W Boston Hotel and Residences in Park Square filed for bankruptcy today. The company said it needs breathing room to restructure debts that total more than $100 million. The filing is also only months after the city of Boston gave the developers a $10.5 million mortgage. The city, however, is not listed as a creditor in the documents that were filed today.
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A leading hotel chain is to launch a new drive to save energy by reminding businessmen and women to switch off laptops and mobile phones in the evening.
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Global Hospitality Newsletter: April 29, 2010
When travel plummeted in 2009, many hotels admittedly engaged in price wars in an attempt to generate room nights, confirms a new study from the Cornell Center for Hospitality Research.
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We're going to change things up a bit today and write directly to all the hotel owners out there. So all you GM and revenue managers- or all of you that don't want to own the place someday- go ahead and put this down, or minimize this window. By Jean Francois Mourier
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As digital photo editing software becomes more affordable and widespread, it is easier to transform a drab image into a more alluring one-and travelers are feeling ripped off. A visit to the comments pages on such travel Web sites as TripAdvisor and Yahoo! Travel reveals numerous complaints about misleading photos and information on hotel Web sites. By Venessa Wong
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European Hoteliers Reacted Swiftly to Assist Travellers via Lower Room Rates When Iceland’s Volcanic Eruption Stranded Thousands in Europe
When the volcanic ash cloud from the eruption of Eyjafjallajökull Volcano in Iceland left thousands of travelers stranded in Europe, hoteliers swiftly and strongly reacted to assist those in need. According to HotelsCombined.com website statistics, the average daily rate of hotels across Europe leading up to the volcanic eruption was approximately USD $120, compared to a USD $96 average daily rate the week immediately following the eruption.
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The U.S. Department of Commerce, Office of Travel and Tourism Industries recently published its annual Year in Review report for 2009. Simply put, the global economic slowdown created the most difficult environment for the tourism industry since the tragic attacks of September 11, 2001.
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From Cutting Back on Eating Out to Postponing a Major Purchase,Vacations Remain as Important as Ever - Despite the Recession.
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Hotels in the Asia/Pacific region experienced increases in all three key performance metrics for March 2010 when reported in U.S. dollars, according to data compiled by STR Global.
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Red Carnation, the luxury collection of thirteen five and four star family-run boutique hotels, announces its newest hotel, The Oyster Box in Umhlanga Rocks near Durban in South Africa, has earned two awards by the prestigious Condé Nast Traveler magazine on the 2010 Hot List for ‘Hot Hotel' and ‘Hot Spa.'
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Global Hospitality Newsletter: April 28, 2010
Today's topic: We've just finished renovating our hotel to provide better spaces for corporate meetings and events. How can I market this new service effectively? By Jennifer Rodrigues
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Social media programs tend to start with a flurry of activity and then either take over our life or fade into obscurity. At one end of the spectrum is the coordinator who's issuing updates every thirteen seconds and neglecting her other duties. At the other end is the manager who resents social media's insatiable appetite for time and creative energy and is neglecting it in favor of other duties. By Daniel Edward Craig
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"It's a five-star hotel!" But what exactly does that mean? And is a five-star hotel really worth a hundred dollars more a night than a three-star hotel? It doesn't help that the same hotel may have three different ratings depending on the travel website you visit or the tourist guidebook you read. If you're blinded by these perplexing little stars, you're not alone. Read on to learn more about the intricate hotel star rating system.
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The effects of the volcanic ash cloud is putting a damper on the recovery path that UK hoteliers set out upon in January, says Robert Barnard partner for Hotel Consultancy Services at PKF Accountants & business advisers. Robert explains,...
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The Middle East/Africa region reported increases in all three key measurements for March 2010 when reported in U.S. dollars, according to data compiled by STR Global.
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A hotel that will only serve nudists in the Aegean resort town of Datça has received the support of locals, Doğan news agency reported Monday.
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World audience looks at Shanghai - The hotel market of the southern Chinese metropole enlarges with 20 new upscale projects with a total room number of more than 6,200. According to Tophotelprojects.com, eight new first class and luxury hotels with more than 2,500 guest rooms are already open to the public.
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When pictures of the first Dinner in the Sky circulated in May 2006, many assumed that they were a hoax. It seemed more likely that the 22 diners at a linen-covered table hovering above Brussels were created by a computer whiz than actually suspended in midair by a giant crane.
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Global Hospitality Newsletter: April 27, 2010
Is your performance up to PAR with the market? Are you getting your fair market share? There is only one way to find out, get market share reports from the large consulting agencies and rate your performance objectively.... By Patrick Landman
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Foursquare is the new social location aware platform that is fast gaining popularity. Only time will tell if it is the next Twitter, however I feel it can have huge implications for the hospitality industry. By Teg Brar
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Special Hotelier of the Week: Li San-lian Arranges Impromptu “Out of the Ashes’ Wedding for Hotel Guests
Love has proved more powerful than a volcanic eruption as a central European couple have gotten married in Taiwan after being unable to return to Europe for their wedding that had been planned for April 24.
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A number of years ago, JMBM's Global Hospitality Group® trademarked Global Hospitality Advisor® to reflect both the global and advisory nature of our focused hospitality practice. We are very proud to use it today with reference to Formosa International, a client we represented in signing a definitive agreement for the acquisition of worldwide rights to the Regent brand and hotel business. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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Developers, lenders, investors, and public-sector clients sometimes seek advice from consultants about what brands are the best match for their hotel development goals. Which brands have maintained the highest values over time? Which brands offer the highest degree of consistency nationally? Which brands would be a good fit for a particular market? In this article, we evaluate historical transaction data in search of some evidence that may address, or partially address, these questions. By Hans Detlefsen and Scott Lewis
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Hilton Worldwide unveiled LightStay, a proprietary system developed to calculate and analyze environmental impact, to the public, following two years of rigorous internal testing. In the first full-year of findings, the 2009 LightStay results show that the 1,300 Hilton Worldwide properties using the system conserved enough energy to power 5,700 homes for a year, saved enough water to fill more than 650 Olympic-size pools and reduced carbon output equivalent to taking 34,865 cars off the road.
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The European hotel industry posted generally favourable results in year-over-year metrics when reported in U.S. dollars, euros and British pounds for March 2010, according to data compiled by STR Global.
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A survey by the NBTA Foundation - the research arm of the National Business Travel Association (NBTA) - of corporate travel managers at major corporations across the globe found that the volcanic ash over Iceland and much of Europe negatively impacted travel for 80 percent of companies, at an average cost of nearly $200,000 per affected company, and highlighting the importance of effectively managing corporate travel.
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Global Hospitality Newsletter: April 26, 2010
Evil Erik is having a ball, he loves all the present crises! By Bert van Walbeek
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So, who said restaurants are just for dining? You may or may not be surprised to know that the main reasons people visit restaurants isn't actually for the food itself but for the whole experience. Restaurants incorporating unique dining experiences such as BED SUPPERCLUB have become more and more popular.
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The ash cloud caused by the eruption of Mt. Eyjafjallajokul in Iceland not only grounded European air travel for days on end, but also triggered a drastic price hike in many of Europe's affected cities. Overnight guests were faced with price increases of up to 90 percent in Milan and 49 percent in London.
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Pineapple Hospitality Ranks "40 Greenest Hotels in the World" & Launches GreenerHotels.com for Earth Day
Forty years ago, on April 22, 1970, the United States first celebrated Earth Day. While seeds of environmental awareness had been growing, this event for the first time brought together groups that had been fighting against deforestation, oil spills, polluting factories, toxic dumps, pesticides, and the extinction of wildlife; speaking in one voice to raise awareness of the importance of protecting our precious planet.
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Vacation.com this week released the results of its Q1 sales survey recently sent to luxury-focused member agents. In summary, 74% of those surveyed reported that sales are up 25% on average, with 23% reporting significant growth of up to 200% over this time last year. Another key finding showed that Europe was in the highest demand (92%), followed by Asia (30%) and Hawaii (18%).
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In the first case of its kind, Siah Cheng Long, the owner of a budget hotel, pleaded guilty in court to breaking Hotel Licensing Regulations. By Shaffiq Alkhatib
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Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) announced that seven of its premier new hotels have earned spots on this year's Condé Nast Traveler HOT List, more than any other hotel group.
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Shares of the nation's largest hotel companies climbed Thursday after first-quarter results from Marriott International Inc., along with the company's better-than-expected outlook, gave investors confidence that the sector was beginning to recover.
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Global Hospitality Newsletter: April 23, 2010
There are many times in this global economy when our hotel or hospitality business might become the news, rather than be featured in it and that realization is the reason behind this column. The following five major points are offered as a primer for positive contact and professional relations with the media. By Dr. John Hogan
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According to the Luxury Institute, the wealthiest sector is among the most "switched on." Some 32% of affluent consumers follow blogs or vlogs, while 22% have executed a transaction via a mobile device. They respond well to digital messages with sound bites and ample images or video. By Karen W. Escalera
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Recent polls in the U. S. have indicated that travellers plan to increase their travel in the year ahead, with decreased hotel rates having a positive impact.
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TMS Asia-Pacific CEO Andrew Chan has reiterated his New Year warning that unless employers stay committed to staff retention strategies, they could struggle to retain head count as the grip of the GFR softens and new job offerings increase across the hospitality and tourism sector.
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The voice of the world's 100 foremost Travel & Tourism leaders, the World Travel & Tourism Council (WTTC) is calling for governments and organisations such as the United Nations, European Commission, G8 and G20, to re-examine the way policies that affect global Travel& Tourism are co-ordinated and implemented.
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Last November, Fairmont Hotels & Resorts soft-launched its social media site, "Everyone's An Original", inviting customers to share photographs, videos and stories. An iPhone application was introduced just last month. By Yeoh Siew Hoon
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Iceland has dominated the headline over the past week with the eruption of Eyjafjallajökull volcano, causing chaos for European air travel. Ironically enough, the eruption, whilst closing airspace in much of Northern Europe, did little to hinder arrivals to Iceland, which has been experiencing something of a tourism boom as a result of the volcano.
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One of the three luxury hotels in Mumbai that were stormed by Islamist militants nearly 18 months ago will finally welcome back guests this weekend, its owners said on Wednesday. By Phil Hazlewood
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Global Hospitality Newsletter: April 22, 2010
A few years ago, I wrote an article entitled Engage every customer, one touchpoint at a time. The basic message was that the entire customer experience is comprised of several touchpoints. A touchpoint is any interaction between a customer and your business. For each touchpoint, you could either make a deposit or a withdrawal. More deposits equals more customer engagement, and more withdrawals equals less engagement. Pretty simple right? I even have a client whose employees give a cheer whenever someone makes a deposit...: "Cha-Ching!" I couldn't stop smiling after I heard that one. By Dr. Bryan K. Williams, D.M.
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The last 18 months have been an eventful yet brutal ride for the hotel industry. It's reminiscent of the headlines we see after a fire in a public place: "Three-alarm Inferno at Local Movie Theater: Four Suffer First-degree Burns, 17 Injured in the Stampede." In our world, the rapid decline of the economy was the fire, and the freefall descent of rates was the rush for the theatre doors. Hotels are assessing the damage as we begin to recover. Just how bad was it for you? By Kristi White
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TIG Global Releases Third Report in Destination eMarketing Best Practices Series: ‘Microsites, Mobile, and Apps’
TIG Global, subsidiary of MICROS Systems, Inc. and leading interactive marketing company for hospitality and travel, has released its third e-marketing report specifically written for destination marketing organizations (DMOs). The series is designed to serve as a collection of educational tools for destination marketers that can be directly applied to their online marketing programs.
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Demand has returned to key Central and South American destination during the first two months of this year, according to data from STR Global, the leading provider of market information for the world's hotel industry.
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Open to any tourism business, organisation or attraction, including lodges, hotels, or tour operators, able to demonstrate that their tourism development and operations have made a tangible contribution to the conservation of natural heritage. This includes, but is not limited to, the protection of wildlife, expanding and restoring natural habitat, and supporting biodiversity conservation.
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At least four luxury hotels located near the protest site at the Rajprasong intersection, and Silom area have confirmed they would be shutting operations for a short period even as the number of restaurants downing their shutters is increasing. By Suchat Sritama
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An ash-spewing volcano in Iceland has given the Caribbean an unexpected economic boost, causing some hotels to fill up with stranded travelers and increasing demand for tourist activities. Hotel managers have called in extra staff and hiked purchases of food, helping earnings in a region struggling with a tourism downturn. Adventure tour operators also have benefited as hotels hire them to keep guests entertained.
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French hotels and services company Accor SA (AC.FR) Tuesday said first quarter sales rose 3.1% lifted by its upper-range hotels, as a recovery began.
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Global Hospitality Newsletter: April 21, 2010
Beccy Gunn is general manager of the recently opened Arch London hotel in Marylebone. She talks to ABTN about staying independent in a chain-led world.
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The World Travel & Tourism Council (WTTC) - the voice of the world's 100 foremost Travel & Tourism leaders - has called for action to safeguard the health of the Travel & Tourism economy in light of continued travel disruption caused by volcanic ash. It is time for governments to step in as it has done in previous natural crises.
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Hotel performance at select European airports showed increases in occupancy and average room rate compared with the same week last year, as a cloud of volcanic ash grounded air travel and stranded travellers throughout the continent, according to daily data from STR Global, the leading provider of market data to the hotel industry.
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HotelsCombined reports the top 10 domestic and international travel destinations for French residents in 2010. Statistics are based on the Web site's current booking leads for the upcoming year. Paris and Lyon top the list for domestic destinations while New York City and London rank highest for international destinations.
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The Asia/Pacific hotel development pipeline includes 976 hotels comprising 248,156 rooms, according to the March 2010 STR Global Construction Pipeline Report released this week.
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The opening of the Armani Hotel Dubai, in the Burj Khalifa, the world's tallest building, has been delayed to April 27, as ash from volcanic eruptions in Iceland forced extensive flight cancellations from Europe.
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Thailand's tourism sector continues to function despite political turbulence, a brace of cancelled travel plans and worries from investors and ASEAN officials alike.
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Rooftops and herb gardens across the brand will be buzzing again soon.
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Global Hospitality Newsletter: April 20, 2010
Taking a page from the airline's book, hotels have begun implementing separate fees for services previously included in the room rate. In the airline business, this process has been called the unbundling of the airfare. While there isn't yet a clever descriptor for the similar process in hotels, it is certainly becoming more prevalent. Vague "resort" and "service" fees have been appearing on check-out bills, and hotels have employed new motion-sensing technology to enforce minibar consumption.By Carl Schneider, founder of GuestRights
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New technology and innovation in materials have emerged in recent years to significantly increase housekeeping efficiency and effectiveness with proven bottom line benefits.
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Thousands of holiday makers have been left stranded as clouds of volcanic ash have restricted flights to and from the UK. Already many holidaymakers are complaining of a lack of information from some airline and travel companies - leaving them stranded at airports and in resorts.
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This market snapshot is the seventh in a series of articles that HVS will be producing every month on a series of key markets. By Elie Milky and Hala Matar Choufany
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A recent report from Knight Frank and Citi Private Bank has listed the world's top five richest cities - but where there's wealth, there's usually expense. However, airfare deals site Skyscanner shows that even in the priciest of destinations, some of the best things in life are still free.
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The U.S. Department of Commerce announced that the U.S. outbound non-stop air market totaled 2.8 million in January 2010, three percent above January 2009. U.S. air travel abroad registered month-over-month increases in six out of the last seven months.
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"Self-service technology is becoming increasingly common. From check-in kiosks at airports to check-out scanners at grocery stores, consumers are taking advantage of new technologies to enjoy convenience, efficiency and lower costs," said Daniel Castro, ITIF senior analyst.
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Hong Kong PolyU's reputable School of Hotel and Tourism Management starts building its first ever teaching hotel, Hotel ICON. By Izzy Ozawa
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Global Hospitality Newsletter: April 19, 2010
When going to any hospitality venue, guests should not need a prescription in order to get the right kind of service. In fact, good or exceptional service can be just the medicine guests' need when away from the stress of their everyday lives. Guests make lodging choices with expectations of feeling better, not worse, after they leave. How are hoteliers preparing their teams to administer good service as a remedy for guests looking for a cure amidst today's challenging times? Will service delivery result in complaints or compliments and do hoteliers and their teams have a choice? By Roberta Nedry
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Starwood Hotels Completes Sale of W New York - The Court and W New York - The Tuscany for $78 Million
Starwood Hotels & Resorts Worldwide, Inc. announced that it has completed the sale of the 198-room W New York - The Court and the 122-room W New York -- The Tuscany for $78 million to St. Giles Hotels, LLC, a hotel owner and operator, operating under the St Giles Hotel's new contemporary brand. The two hotels, both located on 39th Street near Lexington Avenue, will no longer be affiliated with the W Hotels brand or Starwood Hotels & Resorts.
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What color is the threat level at your hotel? When an attack is highly likely, the U.S. Department of Homeland Security has various rankings including ‘Elevated' - Yellow, while the UK's MI5 could declare a ‘Severe' warning on such an occasion.
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Last November's "free sale" through its Facebook fan page broke two daily records and saved the airline millions of ringgit in advertising spend. Regional head of commercial Kathleen Tan tells Yeoh Siew Hoon about AirAsia's social media strategy.
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India has a way of doing business that brings together business leadership with national leadership and societal leadership. Many heads of business are deeply involved in matters from climate change to child nutrition, and they find it entirely appropriate and even necessary to make their views on such matters public.
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Hotel group Millennium & Copthorne has been burned again after admitting that one of its Chinese partners sold yet more of its assets behind its back. By Simon Duke
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An unprecedented number of visitors, 38,000 to be exact, is expected to come through the doors of Singapore ExpoFood&HotelAsia (FHA) from 20-23 April 2010, when Singapore's largest convention and exhibition centre is once again the venue of choice for the Asia's most highly regarded international food and hospitality trade event,2010.
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Armani Hotel Dubai, the world's first hotel developed by Armani Hotels & Resorts, in Burj Khalifa will open on April 21, 2010. An unprecedented luxury hospitality venture, Armani Hotel Dubai is the first hotel to be launched under the collaboration between Emaar Properties PJSC and Giorgio Armani S.p.A.
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Global Hospitality Newsletter: April 16, 2010
Unfortunately, too many hotels get the approach to quality assurance wrong and end up with manuals full of standards with accompanying procedures, only to find them gathering dust on a shelf in the HR Office, but adding little real value to daily operations. Before highlighting a simple but effective approach to combating the paper problem, part of the trouble here, in my experience, is that many employees and indeed managers do not fully understand what standards and procedures are all about in the first place; in fact they often view them in a negative rather than a positive light. By Enda Larkin
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Hotels follow the airline industry into the ‘fee' era... and that's not bad for revenue managers, says Jean Francois Mourier, CEO of REVPAR GURU.
More... [907 views]
The 2010 Hotel Internet Marketing Challenge, created by Hospitality eBusiness Strategies, engages hoteliers via an interactive quiz on their eMarketing knowledge in this exciting new sweepstakes. Hoteliers can enter to win a variety of cool daily prizes, including the cutting edge iPad, iPod Shuffle, and a range of essential web marketing tools, online creatives and marketing credits toward Internet campaigns, and more. By Max Starkov
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While 2009 was the year of the Staycation, the new travel trend for 2010 is the Awaycation - getting away from it all both in terms of distance travelled and experience-wise. Tired of the doom and gloom of Britain and the virtual world of their computer screens, a new study by tour operatorThomson shows that Britons are flocking to long haul and experiential destinations that provide a sense of discovery, in more ways than one.
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The Canadian hotel development pipeline comprises 202 projects totaling 21,538 rooms, according to the March 2010 STR/TWR/Dodge Construction Pipeline Report released this week. This represents a 2.5-percent decrease in the number of rooms in the pipeline compared to February 2010 and a 16.5-percent decrease in the number of rooms in the pipeline compared to March 2009.
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With the rather apt theme of "Efficiency - Innovation - Sustainability," the world's largest industrial fair begins in Hannover, Germany this week.
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As the Middle East hotels notice a rise in their occupancy levels and expect the revenues to increase gradually, the service side of the industry continues to remain neglected, more or less, according to Samir Daqqaq, Senior Vice-President of the global hospitality company Oetker Hotel Collection (OHC). By Sachin Dave
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It's billiards meets ballroom, cool meets chic, and games meets glam. It's TAZMANIA BALLROOM, the latest venue launched by dragon-i's Gilbert Yeung and Hong Kong's new HQ for serious partygoers.
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Global Hospitality Newsletter: April 15, 2010
Global Staff Movements for March 2010 provided by Spectrum International.
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Today's topic: I've been using Facebook and Twitter to promote my hotel over the past months and have seen great success in developing relationships with my potential customers. Do you have any other suggestions on new social media sites to check out? By Jennifer Rodrigues
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If a hotel does not present a positive impression over the telephone for inquiry callers, many guests will decide to just call elsewhere. Here are some other reasons why a hotels should focus on zero-defect telephone hospitality... By Doug Kennedy
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London hotel occupancy improved by 5.4% year-on-year in the first quarter of 2010, while in the regions it grew by 3.4%, reports Deloitte.
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According to the U.S. Department of Commerce-sponsored United Kingdom Travel Trade Barometer, United Kingdom bookings to the United States ended 2009 on a disappointing note, leading the trend of declines registered from other countries in 2009.
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FreshStay.com offers Marketing Assistance with new branding options for smoke free hotels. By Ray Burger & Dave Janicke
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Just because breakfast is the most important meal of the day, doesn't mean it has to be the most expensive part of your trip. With that in mind, Four Points by Sheraton is launching an eye-opening "Breakfast for a Buck" package today, which gets you a delicious, hearty breakfast for just a dollar.
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Published to celebrate the grand opening of The Peninsula Shanghai in March 2010, "Beyond Hospitality" tells the story of The Hongkong and Shanghai Hotels, Limited - parent company of The Peninsula Hotels - and its long and illustrious history as not only Asia's oldest hotel group, but one of the oldest hotel groups in the world, with roots in Shanghai going back to 1858, and in Hong Kong back to 1865.
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Global Hospitality Newsletter: April 14, 2010
As he prepares to open a new five-star hotel in Bratislava, Konstantin Zeuke talks to ABTN about luxury and the Kempinski experience.
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Perhaps the most positive result of the past few years has been the increase in marketing accountability. No longer can we just spend money without showing results. Everything must have a purpose. And at the end of the day, the purpose of marketing is to increase sales and profitability. By Josiah Mackenzie
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According to a February 2010 report by Conde Nast Traveler, 72 percent of affluent travelers are interested in customized trips where they can learn the culture and history of a destination. The same report states that in the past year, there has been a spike in educational experiences and adventure as a motivation for travel.
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Hot on the heels of the first sales of the Apple iPad, Lonely Planet's 1000 Ultimate Experiences App is now available. By Yeoh Siew Hoon
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Dubai has reported an impressive increase in occupancy figures for the month of February, up almost 16 per cent year on year to more than 86 per cent, demonstrating an upsurge in tourism to the emirate as it starts to emerge from the international economic downturn. The news comes as Dubai International Airport also records a 22.6 per cent increase in passenger traffic for the month of February compared to the same month last year.
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Tophotelprojects.com provides information of more than 4,800 hotel construction projects - Here are some of the latest entries.
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In its 1920s and 30s heyday, the Peace Hotel, known as the Cathay Hotel until 1956, was considered the premier hotel of the Far East. Located along Shanghai's famous riverfront promenade, the Bund, the establishment was the epitome of understated opulence and the premier place in the city to see and be seen. By Peter Higgins
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Your room might already be occupied, but that's just part of the attraction at the exquisitely spooky Jerome Grand in Arizona. By Baxter Holmes
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Global Hospitality Newsletter: April 13, 2010
Europe's hotel landscape is quite a bit different from ours: some players are the same, but with very different positions. Knowing the hotel landscape is increasingly important as big chains slowly but surely edge out the funky independent "mom and pop" hotels and bed & breakfasts to which budget travelers formerly gravitated as a matter of course. By Ed Perkins
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A seven-star tourist hotel will soon be built in the Beşiktaş district of İstanbul on the shores of the Bosporus on the site of an old tobacco warehouse, a property owned by Tanrıverdi Holding.
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There was a time when I used to cook a lot and I loved it. Now I eat out a lot...and love it. For some reason this spring, I've been cooking a lot, and the more I cook, the more I realize why I love restaurants. It's about the ingredients. By Karen Brennan
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The evolution of the golf in China has been dramatic. What are the long and short term prospects for golf in China? Look for our insights into industry status and an understanding of the prospects for the future growth of golfers and golf facilities. By Darius M Hatami
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Hotel prices in southern Europe soared by as much as 42% from March to April as demand increased for sunshine destinations.
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The luxury Peninsula hotel chain plans to open properties in China and India, where expanding economies and rising consumer wealth promise demand for high-end lodging, said Clement Kwok, chief executive officer of owner Hongkong & Shanghai Hotels Ltd. By Nadja Brandt
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Louis Vuitton acquired a taste for the hotel business. After opening its first hotel in France one of the leading manufacturers of luxury goods has decided to go to the hotel market in the Middle East.
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Cornell-Nanyang Institute of Hospitality Management Offers Multiple Ways to their Professional Development Program
Cornell-Nanyang Institute of Hospitality Management (CNI) is offering four special fee schemes to meet different needs of potential candidates for its July/August Professional Development Program (PDP).
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Global Hospitality Newsletter: April 12, 2010
The average price of hotels in Europe has increased twelve percent from March to April 2010 - a sharp increase over the previous month, and the highest point since October 2009. Most European cities have experienced price growths of ten to twenty percent, and in popular tourist destination cities such as Rome, Barcelona and Istanbul, prices rose by as much as 42 percent. These are the findings of the trivago Hotel Price Index (tHPI) which is published monthly by the hotel price comparison site trivago.
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HVS conducted a confidential survey of approximately 800 lenders from around the world to gather their input about the current conditions of lending in the hospitality sector. By Jimmy J Bae and Hans Detlefsen
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When was the last time you thought about lighting? If you're like most, it was probably when you noticed a bad example of it-a guestroom with dim fixtures or a lobby with spotlights overpowering an otherwise elegant piece of artwork. But done correctly, lighting will accentuate your designs, not call attention to itself. By Paul J. Heney
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Hilton Worldwide announced that it has completed a restructuring of substantially all of its existing debt. The restructuring extends the maturity of this debt until November 2015 and reduces the company's total debt by nearly $4 billion. The transaction was effected through the purchase and retirement of $1.8 billion of debt and the conversion of $2.1 billion of junior mezzanine debt to preferred equity.
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The U.S. hotel industry is expected to end 2010 with stronger performance in all three key measurements than previously predicted, according to STR's monthly forecast update.
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Add friends, send messages, look at photos - and now book a hotel! Design HotelsTM introduces a new hotel search engine to its Facebook page allowing fans of Design HotelsTM to check availability and book nights at any of their member properties directly through the fan page.
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As political protests spiral in the heart of Bangkok, Thailand's tourism industry is suffering. Some luxury hotels in the commercial center have been under virtual siege since Saturday with thousands of anti-government protesters camped out in the heart of the capital city.
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Global Hospitality Newsletter: April 9, 2010
Most hospitality companies have been implementing self-service channels with a goal of reducing costs, increasing customer satisfaction and loyalty, and reaching new customer segments. No matter how successful the self-service channel, companies rarely eliminate traditional personal service when they introduce a self-service channel. Instead, companies typically maintain a portfolio of service-delivery channels which allows guests to select the way they interact with the companies. By Tsz-Wai Lui Ph.D. and Gabriele Piccoli Ph.D.
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The historic Raffles Hotel in Singapore, famed for its colonial grandeur and the Singapore Sling cocktail, is to change hands in a deal worth $275 million (£180 million).
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March 2010 saw Spain hold on to the top three spots and Palma moved up one place to fourth. Turkey is rising up the ranks, but after a surprise spike in searches to Delhi last month, we say goodbye to the Indian city as it drops out of the Top 50 altogether this month.
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The U.S. Department of Commerce today announced that 3.4 million international visitors traveled to the United States in January 2010, an increase of 10 percent over January 2009. January 2010 marks the fourth straight month of increases in U.S. arrivals.
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Video is increasingly becoming the preferred method for learning. Statistics show that over 90% of Internet users prefer watching a video over reading an article and that video helps increase a viewer's overall comprehension by 55%.
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Travelrepublic.co.uk has criticised a Government report that claims the annual one-week holiday is no longer a staple of family life.
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As Dubai's tourism sector matures and looks for new markets, more is being done to appeal to those tourists who travel on smaller budgets and look for cheaper accommodation.
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Cambridge City Councilors are calling for a change to local licensing laws that would prohibit hotels from subcontracting housekeeping services after Hyatt Regency Cambridge fired its housekeepers last August and replaced them with lower paid subcontracted workers. By Brock Parker
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Global Hospitality Newsletter: April 8, 2010
Anand Rao is the general manager of the ITC Royal Gardenia, probably the greenest hotel in India. He talks to ABTN about why savvy hoteliers are going green.
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This is just a job, it's not my career! How to Manage, Train and Maintain Your Sanity with Generation Y. By Meagan Johnson
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The motivation for this column comes from the questions I have been receiving from recent hospitality graduates with increasing frequency lately. The title of the article focuses on students in their 3rd year of traditional university study - the year prior to graduation. By Dr. John Hogan
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Skytrax has revealed which of the world's airports are the most pleasant to pass through and deal with. Singapore's Changi airport has come out on top not for the first time. The results are based on 9.8 million completed surveys.
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Carlson Hotels today announced the winners of its first Global Hospitality Awards. The winning properties were recognized for their outstanding performance in terms of employee engagement, guest satisfaction, revenue generation, and economic performance.
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Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) announced today that the company has reached an important milestone in its history, opening its 1000th hotel and resort. Starwood's 1000th hotel, which debuts today, is the Sheraton Qiandao Lake Resort located on the shores of China's famed Qiandao Lake, also, aptly known as the Lake of Thousand Islands.
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Camping might not be everyone's cup of tea, but for those with the passion to explore the great outdoors, Sydney's Lane Cove River Tourist Park shows how it's profitable to leave nothing but footsteps when you go bush.
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‘Sexy,‘ ‘European,‘ and ‘Stylish,‘ are not words normally associated with Accor's US economy hotel brand, Motel 6, but these have been the words to describe the new ‘Phoenix' rooms which are to be rolled out across the chain's 1035 hotels.
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Global Hospitality Newsletter: April 7, 2010
In the battle for market share, hotel managers with a background in sales have a distinct advantage. For managers who worked their way up through other departments, keeping the sales team productive and motivated can be a daunting task. Here are a few tips for ensuring your property is sales driven from the top down. By Daniel Edward Craig
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What happened to perks that make us feel pampered? They're out there, and they're not all reserved for preferred guests. Here are several perks you may be unaware of that you may want to seek out during your next hotel stay. By Paul Eisenberg
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Telman Ismailov, founder of the now-liquidated Cherkizovsky market who drew criticism for building a $1 billion five-star hotel in Turkey, will build almost 10 percent of the hotel space needed for the Olympics in Sochi. By Maxim Tovkailo, Anton Filatov and Anastasia Dagayeva / Vedomosti
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Last month key leaders from the hospitality industry gathered at the first annual Caribbean Hotel & Resort Investment Summit (CHRIS) held in Miami, Florida to discuss current trends and issues shaping the luxury resort industry. The panel session titled, "The Future of Luxury Resorts - Can You Still Develop, Invest and Operate at This Level," touched upon these subjects giving insight into what can be expected from the hospitality sector in the year 2010 and beyond.
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STARWOOD Hotels & Resorts Worldwide, which owns and operates hotels under nine brands, including Sheraton, Westin and Le Meridien, is in talks to bring two more hotel brands into Malaysia, namely W and aloft.
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Grand Hyatt New York is changing the face of hotel room service and dining with the launch of Market, its new instant-gratification food and beverage venue slated to open on Monday, April 5.
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At the deluxe Wynn Hotel in Las Vegas, the minibars are equipped with sensors recording how long an item has been removed. If a can of soda has been moved outside the minibar for more than 60 seconds, a charge goes on the room bill, even if the occupant changes her mind and puts the unopened soda back in the minibar. By Arthur Frommer
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Four years since their announcement, the Trump Hotels Collection is ready to introduce the Trump SoHo New York to the world. Defined by elegance and attention to detail, the Trump SoHo New York will turn heads and raise standards. By Nicolle Monico
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Global Hospitality Newsletter: April 6, 2010
Hotel and restaurant operators are caught between their effort to meet the standards of international rating organizations and the need to respond to unexpected comments on social media websites. Meeting in January 2010 at the Cornell-Nanyang Institute of Hospitality Management in Singapore (CNI), participants in the first Ratings and Ranking Roundtable sought ways to navigate the treacherous waters of anonymous internet commentaries, as well as address the sometimes inconsistent rating systems in various Asian nations.
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For the twelfth consecutive year, properties by Asian-based luxury hotel and resort operator GHM [General Hotels Management] prove themselves to be among the best in the industry, through recognition on the prestigious annual Condé Nast Traveler Gold List.
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Bed and breakfasts run by Christians should be allowed to turn away gay couples on religious grounds, a leading Conservative has said.
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Swiss hospitality company Movenpick Hotels & Resorts will open around a dozen premium hotels in India by 2015 and is looking for domestic partners to launch its restaurant brand Marche.
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The spread of British bars and chip shops has led to the Britification of Spain's coastal towns and has eroded the sense of being somewhere new and exotic. Recent reports suggest that Spain has lost appeal because it is no longer considered foreign enough, so flight site Skyscanner has revealed Europe's ten least travelled capitals by British tourists, for those wishing to experience genuine foreign culture.
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Message in a Bottle: With Element Hotels “I Am Not a Plastic Package” Guests Can “Pay” for Rooms with Recyclables on Earth Day Weekend
You can now whip out the plastic to pay for a night at Element Hotels. Just make sure it's recyclable. Guests who bring in ten single-use plastic bottles - and book Element's "I Am Not a Plastic Package" - will get a free night over Earth Day Weekend, April 22-25. Element is the new eco-chic boutique brand from Starwood Hotels and Resorts Worldwide, Inc. (NYSE: HOT).
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BuyerZone, a leading online marketplace on planet Earth, announced today plans to connect people who want to travel to space with companies offering space travel services. With this new strategic focus, BuyerZone is committed to facilitating the connection between buyers and sellers across products, services, industries and now, outer space.
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Two months after announcing his Relief-Rebuild-Sustain effort to provide assistance to those devastated by the earthquake in Haiti, Orlando hotelier and philanthropist Harris Rosen, founder of the Harris Rosen Foundation, continues to make substantial strides to provide short- and long-term solutions to the impoverished country.
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Global Hospitality Newsletter: April 5, 2010
A powerful story, when executed well-builds trust, connection, and loyalty with your audience. Does your brand have a story? You know-a story that's captivating and inspiring; has real meaning and comes from the heart of what you're all about as a brand. It's a story your employees believe in. They stand behind it through their behaviors and actions. It reveals itself in your systems and processes and your customers are convinced by the story because you live it. By Carol Chapman
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A new hospitality industry research study finds that rates are the key factor in maintaining revenues, rather than occupancy, when European hotels compare their rates and revenues to their competitive set. A study from Cornell's Center for Hospitality Research (CHR) analyzed comparative rates (ADR), occupancy, and revenue per available room (RevPAR) for hotels in all parts of Europe.
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InterContinental Hotels & Resorts, the world's first hotel brand to offer global destination specific concierge websites and videos, is now equipping its Concierge teams with Apple iPads, starting next week.
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The Hurun Research Institute published the 2010 Hurun Wealth Report today for the second consecutive year. The report analyses the number and distribution of China's wealthy across the nation's major cities and provinces.
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This award is for a tourism initiative that has effectively demonstrated direct benefits to local people, including capacity building, the transfer of industry skills, and support for community development.
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UK hoteliers survived a difficult year in 2009 where large reductions in average achieved room rate (AARR) reflected the state of the UK economy, according to Hotel Britain 2010, PKF's definitive guide to the performance and prospects of the UK hotel industry.
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The Rezidor Hotel Group, one of the fastest growing hotel companies worldwide, has been recognized by the Ethisphere Institute (USA) as one of the World's Most Ethical Companies for 2010.
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Thomson.co.uk has been knocked off the number one spot in the latest eTravel Benchmark Study of consumer website experience. With a satisfaction score of 73.2%, Thomson fell 26 places since the last benchmark, compiled in November, to number 27 in the latest survey, which was compiled in January and February 2010, among 1,262 people.
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Global Hospitality Newsletter: April 2, 2010
This article is designed as an action plan to guide you through solving tough, yet crucial business questions about your website and Internet marketing campaigns. The questions we explore here only represent a snapshot of the insights one could glean from a quality web analytics tool; however, these are the fundamentals to get you started. By Jason Price and Mariana Mechoso Safer
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The explosion of consumer generated content has led to a very specific and important requirement for hoteliers to engage with online reviews, communities, and dialogue regarding their property. The days of measuring customer satisfaction via the traditional hotel comment card are long gone. Reviews are now online and there for the public to see, as are quality ratings. Moreover, research demonstrates that travellers are seeking out hotel reviews and consider the online review a vital decision-making component for their future travel plans.
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The Japanese capital Tokyo is set to welcome 40,000 visitors to its fifth annual international art fair from April 2. The week after, 60,000 visitors will flock to the Wine and Gourmet Fair at the Tokyo Exhibition Centre, perhaps proving that no matter how many times Tokyo is proclaimed "over", it still has the power to innovate and attract.
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Globally, the GDS channel, which consists predominantly of business travel bookings, realized February 2010 bookings increases of +3.59%, a jump in net revenue of +2.96% and a rise in ADR of +0.95% over February 2009.
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The U.S. Department of Commerce recently announced that international visitors spent an estimated $10.3 billion on travel to, and tourism-related activities within, the United States during the month of January-nearly $310 million less (3 percent) than was spent in January 2009.
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10.4 million Brits will make the most of the Easter holiday period by taking a trip in Britain, and 9.2 million Brits (nearly 90% of the 10.4 million) will take that trip in England according to VisitEngland's Easter Holiday Trip Tracker.
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Special Hospitality Report:Successful Tactics for Surviving an Economic Downturn: Results from An International Study of the Hotel Industry
Successful Tactics for Surviving an Economic Downturn: Results from An International Study of the Hotel Industry.
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PSSSST! Introduces you to the latest and most innovative products and concepts of the luxury & contemporary food and beverage industry.
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Global Hospitality Newsletter: April 1, 2010
Today's topic: I'm looking to do some marketing and advertising for my property but I'm unsure of what my target audience would be. By Jennifer Rodrigues
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In continuation of his four part series, Enda Larkin explores how to makes sense of the strategic planning process, particularly in the context of small and medium sized operations. Part 3 explored how to translate Vision and Mission statements into goals, strategies and plans, so that they actually added real value to the business. In this final article, how to measure the effectiveness of strategic planning over time will be addressed. By Enda Larkin
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Effective hotel and hospitality leaders deal with a wide range of challenges and opportunities every day in the specialties of marketing, service and operations. Technology and training can contribute to profitability but the constant balancing act of "high touch" and "high tech" often comes down to visibility, accessibility and the ability to listen. By Dr. John Hogan
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Here is a roundup of how properties throughout the world and their guests spent Earth Hour.
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Hotel price comparison site trivago has identified the top ten cities in which UK residents plan to spend their holidays. London reigns supreme as the country's number one Easter destination, but eight of the remaining ten cities lie outside the United Kingdom. This urge to travel is not universally shared across all Europe: while the French, Greeks, and Dutch similarly have a majority of foreign destinations in their Top 10s, the Spanish, Germans, and Italians tend to prefer cities closer to home.
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HotelsCombined reports the top 10 domestic and international travel destinations for Spanish residents in 2010. Statistics are based on the Web site's current booking leads for the upcoming year. Madrid and Barcelona top the list for domestic destinations while London and New York City rank highest for international destinations.
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One of the more controversial marketing techniques to emerge from the challenging business climate that prevailed in 2009 is "flash selling," or the blasting of time-sensitive offers to targeted prospects via email. The technique started in the airline business as a way in which to liquidate unsold inventory on selected routes. Hotel companies trying to pump up occupancy on otherwise slow dates were quick to follow.
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Radisson is Europe's number one! With 170 hotels and a total of 38,079 rooms across the continent, Radisson is Europe's largest upscale hotel brand.
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