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ehotelier Hospitality News Archives: May 2010
Global Hospitality Newsletter: May 31, 2010
US tycoon Donald Trump insisted his project to build a luxury golf course in Scotland will go ahead, despite a bid to block it by opponents buying land at the heart of the site.
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Could it be because the responsibility for success or failure is in the planning and not in generating the idea? Stephen Covey, in his book "Seven Habits of Highly Effective People", identifies one of those valuable habits as "Begin with the end in mind". By Neil Salerno
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Booking volume increase of 27.4% and growth in ADR of 5.5% reconfirm Business Travel Recovery.
More... [610 views]
Kiwi Collection has provided a fabulous gal-pal getaway in New York City for this month's Sex and the City 2 Sweepstakes. Warner Bros., affirming Kiwi Collection's role as the world's leading hotel authority, selected the recently-rebranded luxury travel provider to arrange a freewheeling, high-heeled blowout at the meeting place made iconic in the Sex and theCity TV se ries - The Plaza Hotel.
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Parents swap the sun lounger for activity holidays this summer, according to a survey of over 3,000 families by Gocompare.com.
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The Baur au Lac is A Select member of The Most Famous Hotels in the World. It is set in its own park on the shore of Lake Zurich, a stone's throw from the Paradeplatz, the city's bustling financial district, and the world-famous Bahnhofstrasse! By Andreas Augustin
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The Middle East/Africa region reported mixed results in the three key measurements for April 2010 when reported in U.S. dollars, according to data compiled by STR Global.
More... [418 views]
Sands China Ltd. (Stock Code: 1928.HK) and Playboy Enterprises, Inc. (Stock Code: PLA, PLAA.NYSE) have entered a licensing agreement that will bring two Playboy-inspired clubs to the Sands China properties in Macau.
More... [398 views]
Global Hospitality Newsletter: May 28, 2010
Asia's becoming the latest battleground for travel reviews. I am just surprised it's taken this long. By Yeoh Siew Hoon
More... [532 views]
Manpower Hong Kong today released the results of its fifth Manpower Talent Shortage Survey, revealing that talent shortages continue to persist, with 44% of employers in Hong Kong reporting difficulty filling key positions within their organizations.
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Many hoteliers are asking themselves that very question, ‘Does my hotel really need a mobile strategy?' They are questioning the reasons why they should enter into the mobile market, how their hotel and their guests will benefit from mobile, what amount of time and financial commitment is involved, and what type of mobile strategy would be best for them and deliver the highest return on investment. In this article we will offer our insights to the questions posed above, and provide you with an overview of the mobile market today and the many opportunities that mobile opens up for the hotel industry.
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The four winners of the World Travel & Tourism Council's 2010 Tourism for Tomorrow Awards were announced during the 10th Global Travel & Tourism Summit at the National Centre for the Performing Arts in Beijing, China. Of the 12 finalists, Emirates Hotels & Resorts, Whale Watch Kaikoura, Accor and Botswana Tourism Board, were crowned the winners for their successful work in advancing sustainable tourism best practices in different parts of the world.
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Hotels in the Asia/Pacific region experienced increases in all three key performance metrics for April 2010 when reported in U.S. dollars, according to data compiled by STR Global.
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Choice Hotels International, Inc. (NYSE: CHH) announced earlier this month that 15 of the company's franchised properties were honored at the company's 56th Annual Convention in Las Vegas, Nev.-each coming home as a 2010 Inn of the Year award winning hotel.
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Cambodia's most dynamic and diversified business conglomerate The Royal Group has unveiled its vision to create Asia's ‘first environmentally planned resort island' pioneering high-end international tourism on the country's idyllic coastline.
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Global Hospitality Newsletter: May 27, 2010
In this article we will be talking about hotel pricing strategies. We will discuss dynamic pricing, GOPPAR, differential pricing and price positioning strategies. By Patrick Landman
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When prospective guests search for your hotel on the web, what do they see? TripAdvisor and other social media networks are readily accessible from every search engine and make it easy for your potential guests to get an insight into your past guests' experiences at your property. TripAdvisor has top rankings on Google for thousands of hotels, so if your hotel has the number one spot for its name, recent reviews of your property, both positive and negative, are also in prime position.
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Deloitte, the business advisory firm, has confirmed that Asia Pacific is leading the recovery in global hotel performance, achieving the strongest revenue per available room (revPAR) growth during the first four months of 2010, up 24.1% to US$83.
More... [994 views]
London hotel occupancy suffered in April as the ash cloud prevented visitors from travelling to the capital. The regions fared slightly better on the occupancy front, but overall rooms yield was down as hoteliers reduced rates to tempt those stranded to stay on with them, according to preliminary monthly figures released today by PKF Hotel Consultancy Services.
More... [295 views]
Marriott International (NYSE:MAR) will invest $500,000 (approximately 3.4 million RMB) in seed money over the next two years to support a vital water conservation program that helps protect the largest source of fresh water on the planet, located in the mountains of Southwest China.
More... [414 views]
The European hotel industry posted generally favourable results in year-over-year metrics when reported in U.S. dollars, euros and British pounds for April 2010, according to data compiled by STR Global.
More... [441 views]
HotelsCombined.com, the world's leading hotel meta-search engine and Best Western International, the world's largest hotel chain® have today jointly announced their new partnership. This partnership allows distribution of Best Western hotels via HotelsCombined.com.
More... [564 views]
Accor the largest international operator of hotels in Indonesia today announced further growth of its hotel network, with eight new projects throughout the country. The eight new projects which will all open before the end of 2012 include hotels in Padang, Surabaya, Manado, Balikpapan, Kuta, Denpasar, Jakarta and Bangka.
More... [988 views]
Following intense scrutiny by a panel of Australia's culinary heavyweights, some of the country's most passionate young talent has been shortlisted to continue in the 2010 Electrolux Appetite for Excellence Awards in three categories:
More... [524 views]
Global Hospitality Newsletter: May 26, 2010
At most hotels, the weak economy of the last year and a half has meant one thing - fewer amenities. But some hotels have taken a different tack and have been investing in special, or even quirky, events to attract and retain business travelers, and maybe even pull in new local business. By Julie Weed
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Despite the lingering economic turndown, hotels are investing in technology to ensure that tech-loving travelers are as content in the hotel room as they are in their fully-equipped homes. By Rik Fairlie
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Simon Scarborough is General Manager of Flemings Hotel in Mayfair. Founded by Robert Fleming in 1851, it now occupies six interconnecting Georgian Townhouses bordering Half Moon Street and Clarges Street in central London, and is privately owned. It has just completed a multi-million pound renovatio. By Tom Otley
More... [488 views]
After peaking in 2008, the rate of New Hotel Openings in Europe has been decreasing as Total Pipeline counts have declined. In 2010, LE is forecasting a still moderately high 202 hotels/31,804 rooms to enter as new supply, but then expects a drop off to 169 hotels/27,774 rooms in 2011. As the Pipeline continues to contract, New Hotel Openings will fall further in 2012 and remain low through mid-decade.
More... [716 views]
The kind of food fight going on in kitchens and restaurants at some of the nation's top hotels doesn't necessarily involve projectile pies or airborne ambrosia. By Caryn Eve Murray
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Hospitality eBusiness Strategies (HeBS), the hospitality industry's leading Internet marketing and distribution consulting firm today announces the firm will present at the Hospitality Sales and Marketing Association International (HSMAI) "Revenue Management & Internet Marketing Strategy Conference" in Orlando, FL. HeBS' Chief eBusiness Strategist, Max Starkov, will discuss "Mobile Marketing for Today and Tomorrow" on June 21, 2010 at 9:30 AM at the Orange County Convention Center.
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After a significant hit by the GFC, business is booming for the hospitality industry with demand for skilled hospitality graduates stronger than ever, according to William Blue College of Hospitality Management.
More... [774 views]
As a result of the record-breaking flooding in early May that forced the temporary closure of the Gaylord Opryland Hotel & Conference Center, the second Hotel Data Conference, presented by Gaylord Hotels and hosted by STR and HotelNewsNow.com, will now be held August 4-5, 2010 at the Loews Vanderbilt Hotel in Nashville.
More... [741 views]
Global Hospitality Newsletter: May 25, 2010
They not only travel in great numbers but they also spend vast amounts. Meet the new big spenders.
More... [1417 views]
A first-of-its-kind poll of business travelers from four major economies commissioned by Marriott Hotels & Resorts indicates that 2010 may be shaping up as a year of transition from economic pessimism to greater confidence. More than 60% of 1,207 respondents in four countries agree that business travel is essential; 75% of Chinese plan to travel more.
More... [896 views]
This article focuses on methods that may be employed by hotels to be more environment friendly in their operations. By Avantika Vijay Singh
More... [588 views]
Apple filed another US patent in support of its possible Apple iTravel plans. This time a very powerful new concept for a location based application service, demonstrated as a restaurant seating/ordering iApp in the patent filings.
More... [760 views]
As the world comes together to celebrate 2010 as the International Year of Biodiversity, UNWTO is happy to announce that the World Tourism Day (WTD) celebrations, hosted officially this year by China, will take place under the theme Tourism and Biodiversity (27 September, Guangdong Province).
More... [383 views]
The International SPA Association (ISPA) and Smith Travel Research (STR) are pleased to announce that the Spa STAR report, a benchmarking tool for all types of spas, is now available. The report will aid spas in making well-informed and more profitable operating decisions.
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The Hotel Franchise Fee Guide - Europe aims to assist owners in increasing their understanding and awareness of the franchise business model. Franchising in Europe is still much less developed than it is in the USA, but it is gaining ground. By Mara Eisenbaum and Sophie Perret
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Iceland's volcano may be wreacking havoc on the travel industry, but not all mountains with a rumble are bad, with boutique hotel specialists Mr and Mrs Smith (www.mrandmrssmith.com) coming up with a list of stylish hotels in volcanic destination
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Global Hospitality Newsletter: May 24, 2010
The worlds of hospitality and tourism industry are part of a multi-billion dollar industry that frequently depends on the availability of leisure time and disposable income. By Dr. John Hogan
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Today's topic: What makes a website more effective, in terms of generating bookings? By Jennifer Rodrigues
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CHIPP by HVS Executive Search highlights critical issues to consider when outsourcing a hotel's restaurant operations to a professional restaurant brand/operator. By David Mansbach and Jeffrey Kolton
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With increasing number of hotels, Dubai's hospitality sector is witnessing a rapid surge after facing the impact of global recession last year, say industry experts.
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It has been said that innovation breeds innovation. REVPAR GURU, the leader in comprehensive revenue management systems for hotels, has applied this concept to its latest endeavor: the marriage of the REVPAR GURU revenue management control panel to the game-changing tablet PC of the moment, the iPad. By Jean Francois Mourier
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The U.S. hotel industry reported mixed results in the three key performance measurements during the week of 9-15 May 2010, according to data from STR.
More... [345 views]
In order to make tourism development projects more environmental-friendly and sustainable, the Ministry of Tourism (MoT), Government of India, will make approval norms more stringent for projects involving central funding. By P Krishna Kumar
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Let's face it, hiring a new sales rep is less than a perfect art or science and many sales people simply don't work out or perform as expected. By Kelley Robertson
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Global Hospitality Newsletter: May 21, 2010
The blogosphere is abuzz with speculation over Travelport's acquisition of the Asian hotel and travel search engine, Sprice.com, a deal announced this morning. By Yeoh Siew Hoon
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Should social media be entirely classified as word of mouth strategy? By Ritesh Gupta
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When it comes to reviews, hotels are starting to fight back. They are taking a "particularly aggressive stance against anonymous reviews found on such sites as Yelp or Trip Advisor," says The Washington Post. By David Wilkening
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French hotels group Accor SA (AC.FR) plans to reduce the property holdings it holds outright by selling 450 hotels between 2010 and 2013, and expects to continue to restructure its property portfolio beyond 2013, according to a document published on its website Tuesday. By Elena Berton and Mimosa Spencer
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Restaurant review site UrbanSpoon is slowly moving into OpenTable's territory. About half a year ago, the company launched a very limited test of a basic reservations tracking system for restaurants in the Seattle area. At that time, however, restaurant owners could only use UrbanSpoon to tell their customers whether they had last-minute openings. By Frederic Lardinois
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After increasing 1.4 percent during March, the Hotel Industry Pulse Index jumped 2.5 percent in April, according to economic research firm e-forecasting.com in conjunction with STR.
More... [325 views]
Just because hackers have been able to get through the front door before doesn't mean you can't install stronger locks to keep them out in the future. Here are nine steps-some easy and cheap, some more time-consuming and costly-you can implement to strengthen your defenses. By Patrick Mayock
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The Ritz-Carlton Hong Kong opens in December, so Forbes took a sneak peek. By Hana R. Alberts
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Global Hospitality Newsletter: May 20, 2010
The truth about automatic channel management, booking pace and inventory control. By Jean Francois Mourier
More... [1197 views]
Revenue management has been in the hospitality spotlight since the mid 1980's; a gift from American Airlines. American successfully created, what was then called yield management, in order to compete with the deeply discounted fares of People Express airlines. The problem was fairly simple; how can we offer lower rates, to be more competitive, without reducing our total revenue "yield"? By Neil Salerno
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The recession has motivated organizations to refocus on the critical issue of professional development for employees who have survived downsizing. 20|20 Assessment™discusses how employee reviews are a strategic tool for performance management. By Jim Houran
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Britain's hospitality industry offers terrific rewards but is not for the faint-hearted. By Bob Cotton
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For years, environmental advocates have been touting the benefit of compact fluorescent light bulbs (CFLs). It's always been the low-hanging fruit that forward-thinking hotel operators could grasp onto for an immediate reduction in energy costs while maintaining a greener footprint on the Earth.
More... [761 views]
Grrr...Hotel Fees. It's never fun to check into a hotel only to discover that the room rate essentially covers sleeping in the bed and taking a shower and that anything else you want to do in-room or on the property is going to cost you. There's been a lot of talk lately about the rise of hotel fees and we thought it was time to weigh in on this issue again. By Juliana
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In line with the pattern seen across most of Europe, recent hotel performance in Italy shows levels of occupancy returning whilst average daily rates (ADR) lag behind, according to data from STR Global, the leading provider of market data to the world's hotel industry.
More... [344 views]
When Tripology first launched a couple of years ago, you couldn't go to a single industry event without hearing the company and its new lead-based system lauded. Since then TripAtlas has entered the lead generation field, as have a handful of lesser-known Web sites. And while some agents continue to rave about the leads they've bought that have converted into bookings, the buzz is growing that most of the leads don't pan out. By Dori Saltzman
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Global Hospitality Newsletter: May 19, 2010
It appears that hotels are finally waking up to the importance of monitoring and responding to online reviews. TripAdvisor reports a 203% increase in hotel responses to negative reviews last year. Unfortunately, this equates to a mere 4% response rate. As reviews become ubiquitous, playing an increasingly critical role in travel decisions, hoteliers can no longer afford to let complaints go unanswered. By Daniel Edward Craig
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Kurt Ritter, long standing president and ceo of Rezidor Hotels, updates ABTN on faint hopes of recovery and the new Radisson Green brand... By Tom Otley
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A recent study of travel trends expected to develop in the next two decades reveals an alarming fact: the future of traveling lurks in the comfort of our homes. The Playstation generation opts out of real-life experiences.
More... [534 views]
As the unofficial start of summer, Memorial Day weekend marks the first long weekend of the season, where families get away together to enjoy relaxation at their favorite holiday spot, delectable BBQ picnics at the park and sun-kissed afternoons on the beach. HotelsCombined.com- the world's leading hotel search engine-tracked their website's current booking statistics for this year's Memorial Day weekend to determine the 20 most popular travel destinations.
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This year it seems that travellers are being sensible, very sensible, as well as driving a hard bargain. Simonseeks.com has just launched tips on how to get the best price possible for your holiday in response the findings of a survey among 600 of its regular users which showed that overwhelmingly the "buy now-pay later", boozy Summer holiday is well, a little last year. Most people said they were not prepared to even consider paying the full price of a holiday, with 70% seeking discounts of at least 25%.
More... [293 views]
The hospitality sector in Greece - and in any other country that faces such negative financial and political coverage - is in a position to reverse the negative climate and create a solid foundation for future progress, even in times of crisis. Flexibility and innovation are characteristics that can reverse the negative impressions and lead hospitality businesses to take control of their policy and communications with travellers.
More... [582 views]
Companies from more than 35 overseas nations have underlined the strength of the Middle East hospitality market by participating in The Hotel Show 2010, which opens today (Tuesday) at Dubai World Trade Centre and runs until Thursday.
More... [403 views]
Depending on the number of people in the party, the chefs are dispatched in the dining room armed with various tools and utensils to aid in the presentation. The ingredients can be composed in different styles depending on the desired effect. With the boundaries expanded to a scale never before possible, you have the option of forcing the guests to interact with each other in unique ways.The silicone sheet is cut to the dimensions of the table and rolled tightly to form a mailing tube sized cylinder.
More... [538 views]
Global Hospitality Newsletter: May 18, 2010
Although it may seem counterintuitive, managers and owners of luxury and super-luxury properties must practice constant vigilance to maintain profitability. So it makes sense that a new trend in the hotel industry is providing luxury properties with a way to maintain profitability without the significant time and expense of manual revenue management adjustments... By Jean Francois Mourier
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The last time I caught up with Hans Lerch (left) was last October when we were still in the centre of the financial storm although Asia was clambering out of the ruins and Europe was still clinging to the wreckage. By Yeoh Siew Hoon
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Benchmark Hospitality International released its "Top Ten Meeting Trends," which included that demand for corporate meetings is up this year over last year and is steadily increasing. By David Wilkening
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The ongoing anti-government protests throughout Bangkok, Thailand, by the United Front for Democracy Against Dictatorship, commonly known as the red shirts, are having a significant negative impact on the city's hotel performance. Daily data from STR Global, the leading provider of market data to the world's hotel industry, shows the immediate impact while monthly trend data shows a marked resilience by hoteliers in the Thai capital during the last few years.
More... [612 views]
Total projects in the Construction Pipeline for the Americas have decreased further, as the breadth of economic declines and difficulties in sourcing lending continue to weigh on lodging development. The total Pipeline is now at 590 projects/93,313 rooms at the end of Q1 2010, down 38% by projects and 42% by rooms from the peak in Q1 2008.
More... [285 views]
According to a new study, cash expenditure in the GCC hospitality industry is set to reach more than $1.17 billion this year, according to the organisers of The Hotel Show. This is despite a tumultuous global economy with major developed economies recording budget deficits and colossal sovereign debt.
More... [491 views]
VisitEngland announces findings from the first significant research into the staycation phenomenon by the national tourist board. Tourism statistics indicate that in 2009, England enjoyed an 18 per cent increase in the number of holiday trips taken with holiday makers spending £1bn more than in the previous year.
More... [330 views]
The Cornell-Nanyang Institute of Hospitality Management (CNI) was honored with Hospitality Excellence Award 2010 at the China Hotel Investment Conference (CHIC) in Shanghai, China.
More... [669 views]
Global Hospitality Newsletter: May 17, 2010
So how can we diferentiate and optimize the product we offer? By using physical and non-physical rate fences for your hotel rooms... By Patrick Landman
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There's nothing like being stranded with a group of strangers on holiday to bring out the best stories. By Yeoh Siew Hoon
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Images of flaming buildings and riots in Athens during last week's protests in debt-ridden Greece have taken an early toll on the country's vital tourism industry, hotel owners said Thursday. By Nicholas Paphitis
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In the year of the social media revolution, we've seen many brands, organizations, and individuals jump in and make a concerted effort to expand their presences online and establish their social media footprints. Some of these brands have done a great job and really understand the importance of social media in getting people aware and engaged -- while others are latching on to the newest trend and, perhaps, going through the motions to keep up with the Joneses. By Lori Dicker
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PATA is seeking early confirmation of reform to the widely-criticised UK Air Passenger Duty from the new British coalition government.
More... [271 views]
Nearly three decades ago, InterContinental Hotels chief executive Andy Cosslett launched the famous multi-layered ice cream treat for Unilever, ending up with his name on the patent but, sadly for him, no royalties. He now finds himself manning the tiller of IHG's 5,000-strong hotel franchise business, where he is currently orchestrating a relaunch of the Holiday Inn brand. By Rob Davies
More... [589 views]
The U.S. hotel industry should expect to see mixed results in the three key performance metrics this summer, according to STR's 2010 summer forecast.
More... [581 views]
Cost is a major factor for both business and leisure travelers when booking their trips, but even when the price is right, users will balk at Website problems or abandon their purchase if they have trouble navigating and dealing with the checkout process.
More... [313 views]
Global Hospitality Newsletter: May 14, 2010
It used to be that Trip Advisor was the only major player in hotel reviews. However, consumers now have many other ways to vent frustrations or express positive experiences - and they're all online on their phones accessing social media platforms. By Carol Verret
More... [1767 views]
My first visit to a classy restaurant last week had me thinking of all the small things that could be done to ensure customers come back a second or third time. The food was great and the service accurate, but there were many missed opportunities. By Ken Burgin
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Hilton in the Community Foundation is looking to see how far people are prepared to go for a good cause by challenging Europe to go "Around the World", and all in just one day.
More... [559 views]
Today's adventure traveler seeks out extraordinary lodging accommodations that complement their unique travel style, off-the-beaten path hotels and resorts that on their own provide memorable travel experiences. To satisfy every type of traveler's whims, HotelsCombined.com includes some of the world's most unusual hotels in its database and has compiled the Top 10 Quirkiest Hotels Worldwide.
More... [1185 views]
EcoRooms & EcoSuites certifies two new hotels - The Comfort Inn & Suites in Boston and Habitat Suites in Austin, TX - as a 2nd sustainability wave crests in the hotel industry.
More... [611 views]
The total active U.S. hotel development pipeline comprises 3,512 projects totaling 367,080 rooms, according to the April 2010 STR/TWR/Dodge Construction Pipeline Report released this week.
More... [318 views]
With an increasing number of tourists and residents looking to relax, unwind and lead healthier lifestyles, the requirement to promote a hotel's leisure facilities is paramount but there are also a number of independent spas proving increasingly popular.
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One of the world's leading groups of independent hotels, WORLDHOTELS, is reporting a buoyant start to 2010, with double digit growth in revenue and room nights.
More... [830 views]
With 10 years under its belt, and having seen a bit of everything, Inn Development & Management Group offers its top 10 predictions for Boutique Hotels / May 2010.
More... [1657 views]
Global Hospitality Newsletter: May 13, 2010
In 2000, Cox Communications' Arizona branch hadn't met a budget for three years, their P&L was in shambles and morale was in the cellar. Today, the branch models organizational effectiveness, and is the U.S.-based company's largest and most successful region. A $1.6 billion operation blanketing the state, it is envy of cable systems industry-wide. What caused this dramatic change in success? All it took was a reevaluation of leadership style, and the profits followed. By Dr. Cleve Stevens
More... [1069 views]
Occupancy rebounded for large, multibrand hotel companies in the first quarter of 2010, but rate declines continued across the tiers. By Michael B. Baker
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"In the quarter Global Revenue Per Available Room (RevPAR) grew for the first time in 18 months driven by improving occupancy. Asia is leading the rebound and our dominant position in China underpinned an 80% rise in Asia Pacific profits" said Andrew Cosslett, Chief Executive of InterContinental Hotels Group PLC.
More... [596 views]
In Part 1 of this two-part series, Enda Larkin introduced the Leadership Wheel which described four categories and eight types of leaders regularly seen in our industry. In this articule he explores what it is that these leaders do or don't do that earns them a particular title and what makes the Impostors fail the leadership challenge so consistently and often spectacularly. By Enda Larkin
More... [996 views]
Figures just released from the Association of Serviced Apartment Providers (ASAP) confirm that occupancy for the first quarter of 2010 is showing an encouraging increase on last year.
More... [392 views]
A lot of buzz among online advertising companies these days is focused on mobile ads delivered to smart phones. Google executives have even talked about becoming a "mobile first" company, and Apple and Google have both made recent moves into mobile advertising. By Jennifer Valentino-DeVries
More... [349 views]
A flashmob infiltrates the Westin St. Francis hotel in San Francisco and performs an adaptation of Lady Gaga's song "Bad Romance." The event was organized to draw attention to a boycott called by the workers of the hotel who are fighting to win a fair contract and affordable healthcare. By RABBLETV
More... [1402 views]
Early indications are that ITB Asia will grow strongly this year making it the largest ITB Asia since the event launched in Singapore in 2008.
More... [483 views]
Global Hospitality Newsletter: May 12, 2010
History teachers, as a rule, have a penchant for relating current events to incidences or situations in the distant past that share similar characteristics. This is their way of illustrating that history is the best teacher, the best guide for observing and interpreting the world as it is today. By Jean Francois Mourier
More... [904 views]
Upselling is something we are all exposed to from time to time. And whether you sell meals, bedrooms or widgets, it's a technique that can not only help your bottom line, but done well can give your customers an all round better experience. Here are some of the things to consider... By Caroline Cooper
More... [1553 views]
Consumers both praise and criticize retailers on social media sites such as Facebook, Twitter and blogs. It is the negative comments, though, that test retailers' ability to manage customer relationships in a dynamic, always-on and fragmented environment.
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Despite the impression Fawlty Towers might have given, running a hotel shouldn't be that difficult. Yet many establishments seem to get it wrong when it comes to basic parts of their service. Here are 10 of the most annoying things hotels consistently get wrong. By Craig Platt
More... [2662 views]
Shares of travel and leisure companies soared Monday as the European Union approved a massive bailout plan, revitalizing confidence in a region vital to many travel operators' results.
More... [287 views]
The United States Hotel Industry Leading indicator, or HIL, went up 0.4 percent during March, the second monthly increase after a light dip in January's reading, according to economic research firm -forecasting.com in conjunction with STR. The metric rose 0.5 percent in February.
More... [405 views]
In the depths of the recession, a cartoon made the rounds in the executive offices of the Ritz-Carlton hotel chain. "It showed a guy trying to change the name on the sign above his hotel from Ritz to Fritz," said Simon Cooper, the president of Ritz-Carlton, which is the top luxury brand of Marriott International. By Joe Sharkey
More... [415 views]
Videos are now largely considered to be a necessary investment in today's online business environment, much like a booking engine, a photo bank or online mapping. Videos are a part of selling and have already started accounting for a considerable chunk of a travel marketer's online investment.
More... [334 views]
Aesop once penned the story about the boy and the jar of nuts. With so many nuts so tantalizingly close, the boy cried tears of frustration as his fat and full fist remained stuck in the jar. So it is sometimes with email marketing. If only we could send more emails to more addresses. But the permission jar has a narrow neck. If we get too greedy, we end up with nothing.
More... [606 views]
Global Hospitality Newsletter: May 11, 2010
Hotel industry update! The worst may be behind us but whither the future? Industry stats and insights from HVS, PKF, Smith Travel and CBRE
If you missed Meet the Money® this year, you missed one of the most timely, informative and exciting industry conferences. But you can still benefit from the wealth of information that was shared by industry experts, as we will make much of it available to you here, on the Hotel Law Blog. By Jim Butler
More... [893 views]
Mark Lankester, Group CEO of Tune Hotels.com talks about the expansion of the budget brand into the London market... By Tom Otley
More... [466 views]
Average hotel prices in Europe's major cities have risen another two percent from April to May 2010. This is the fifth consecutive month that overnight costs in Europe have increased. Many cities are reaching significant price peaks, with five cities at their highest since May 2008.
More... [756 views]
HVS's Middle East Hotel Survey for 2010 covers 259 hotels totalling 68,888 rooms. The number or participating hotels has increased 85% on last year's survey (or a 74% increase in the total number of rooms). Our sample this year includes branded four-star and five-star hotels, but we have excluded super-luxury hotels as these could skew the results of this survey. By Hala Matar Choufany
More... [501 views]
The U.S. hotel industry reported mixed results in the three key performance measurements during the week of 25 April-1 May 10, according to data from STR.
More... [326 views]
Hotels throughout the United Arab Emirates are spending millions upgrading security surveillance systems following the assassination earlier this year in Dubai of a leading Hamas leader, according to a leading industry observer.
More... [361 views]
Avid travelers are a tough crowd to slow down. Even though nationwide unemployment is hovering near 10% and the global economic downturn slashed jetsetters' budgets, some U.S. spots managed last year to lure tourists. By Valaer Murray
More... [958 views]
Airline operators and passengers are now suffering a second wave of cancellations as the Icelandic Eyjafjallajokull volcano continues to pump volcanic ash into the atmosphere and continues to disrupt European airspace. Ash levels have been intensifying over the last few days as the volcano activity has increased significantly.
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Global Hospitality Newsletter: May 10, 2010
Each year, I focus on creating new and updated learning experiences, whether it is in my columns, an academic or business classroom setting, an online seminar or a consulting assignment. The title of this column also represents a new 2010 workshop as well, and it addresses a fundamental approach to achieving success. By Dr. John Hogan
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What is really happening with the recovery and how will it affect the hotel industry? Insightful perspectives from the experts at Meet the Money®. By Jim Butler
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Got a great idea? Then go for it – what do you have to lose? By Yeoh Siew Hoon
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The ideal candidate is a high-energy self-starter willing to undergo intense psychological scrutiny. By Nicole Perlroth
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The hospitality industry has been plunged into the world of social media, and a new webcast from the CHR and SAS outlines the challenges that the industry faces, including finding your voice, interacting with your guests, and analyzing comments for market information. By Jennifer Macera
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Hilton Worldwide's Dustin Bomar says the approach has shifted towards tracking all marketing touch-points and monetizing across all online channels at once and not each in a silo. By Ritesh Gupta
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Pegasus Solutions has issued a special edition of The Pegasus View detailing the unexpected bonus to the European hotel industry that resulted from more than 100,000 flight cancellations during the week of April 14-21, 2010.
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After a long series of completely negative figures, the trend of European hospitality industry has been reversed in a vast majority of countries. They are not all at the same upturn level but the reversal is noticeable in the 3 leader countries that are Germany, France and the United Kingdom.
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Global Hospitality Newsletter: May 7, 2010
Global Staff Movements for April 2010 provided by Spectrum International.
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There's no better education than travel and lessons can come late or early in life, as Yeoh Siew Hoon found out at last week's WIT*e. By Yeoh Siew Hoon
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The secret is finally out. Jason Atherton, having left the Gordon Ramsay Group this April, will now be running his first restaurant away from maze.
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President Bill Clinton, founder of the William J. Clinton Foundation and 42nd President of the United States, has accepted the role of Honorary Chancellor of Laureate International Universities, the global network of leading private universities. As Honorary Chancellor, President Clinton will advise this group of universities, which includes a growing number of institutions in the Asia Pacific region, including the Blue Mountains International Hotel Management School (BMIHMS) and Australian International Hotel School (AIHS) in Australia, in areas such as social responsibility, youth leadership and increasing access to higher education.
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Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today reported first quarter 2010 financial results.
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Alrov Properties and Lodgings Ltd. (TASE: ALRPR), controlled by chairman Alfred Akirov, signed an options agreement to acquire the 100-year old luxury Hotel Lutetia at 45 boulevard Raspail in Paris's fashionable St. Germaine quarter for €145 million. By Koby Yeshayahou
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iBAHN, the worldwide leader in digital entertainment and Internet solutions for the hospitality and meeting industries, today announces its latest series of Forums focused on educating hotels in new technologies.
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Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) announced today that its global powerhouse, Sheraton Hotels & Resorts, will continue to enhance its portfolio by removing eight additional hotels later this year that do not meet the brand's new upgraded standards.
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Global Hospitality Newsletter: May 6, 2010
As a hotel manager, when a guest comes to the front desk to register a complaint, do you: 1) look busy; 2) skulk out the back door; or 3) handle the matter personally? By Daniel Edward Craig
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Ask any hotel general manager (and certainly every revenue manager) and they'll explain exactly how important revenue management is to running a profitable lodging enterprise. By Jean Francois Mourier
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In the first of a two part series, Enda Larkin looks at the dark side of of leadership and explores the often overlooked negative aspects of how certain leaders consistently behave. He does so not as a tirade against those bad leaders whom we have all encountered but as a means of highlighting the pitfalls we should all avoid in terms of how we lead our people. It offers a chance to reflect on your own leadership performance in light of the failings of others. By Enda Larkin
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W Hotels Worldwide, the hotel category buster and industry innovator, has signed an agreement with Belbadi, a local UAE multidisciplinary corporation, to bring the design-led lifestyle brand to the United Arab Emirates in 2013.
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The Hilton Hotels brand in association with Time Out Dubai treated Arabian Travel Market (ATM) visitors to a preview of the United Arab Emirates' first downloadable city guide ahead of its launch at the end of May*.
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For more than 10 years, MKG has undertaken to promote the initiatives of the hospitality industry all around the world through the Worldwide Hospitality Awards.
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The Best of Britain & Ireland Travel Trade Forum Steering Group recently to consider the results from the recent exhibitor and visitor surveys in terms of the strategic direction that BoBI 2011 should take following the event this March at Olympia.
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Wotif Group, operator of leading travel brands in the Asia Pacific such as Wotif.com and AsiaWebDirect.com, last week celebrated the official opening of its fifth Asian office in Indonesia's popular tourist destination, Bali.
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Global Hospitality Newsletter: May 5, 2010
As anyone who takes reservations inquiries for your hotel can tell you, the majority of today's first time callers have visited the website prior to calling. But beyond just double-checking the rate, today's callers want to hear more than just a laundry-list of the same features that they have seen online. Here are some ideas of what a voice reservations agent can do that even the best website cannot. By Doug Kennedy
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CEO of new management company First & Foremost wants contracts between owners and operators to better reflect the changing tourism landscape.
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The tourism industry in the Pacific region is raising grave concerns over the negative impact of the UK government's proposed further increase in Air Passenger Duty (APD), scheduled for November 2010. Members of the Pacific Tourism Leaders' Forum, meeting in Sydney, are calling the tax ‘ill conceived and draconian'.
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In this article, we explore currently available performance tests in hotel management agreements, identify the most significant defects in these tests, outline the only viable alternative that is currently considered, without cause termination clauses, and offer an alternative approach to solving these issues, via expert determination. By Graeme Dickson
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Based on data drawn from billions of global distribution system (GDS) and alternative distribution system (ADS) transactions for the month, March's The Pegasus View shows future bookings through the GDS are up five of the next six months, while bookings for Q1 2010 through both channels were higher than the same period for the last three years.
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In Q1, hotel operations showed continued improvement, with more positive gains in demand and occupancy than initially expected. The economy has improved, as GDP has bounced back significantly in the last two quarters. Job losses are declining, causing unemployment to marginally subside. An economy continuing to strengthen should be able to withstand the anticipated declines in stimulus programs scheduled for the second half of 2010.
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Getting the right technology installed to lower expenses while also increasing revenue is a tough business. Here is what experts said this week at the annual Buyer Interactive Trade Alliance and Conference Tech & Operations event. By Glenn Haussman
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IHG announced the IHG Sales Leadership Conference award winners that honour the company's top talent at a gala last week in the newly-refurbished Crowne Plaza Hamilton Hotel and Conference Centre.
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Global Hospitality Newsletter: May 4, 2010
There are many employee engagement surveys and measurement tools in use these days, but I am going to offer a simpler approach. If your boss asked you to design the ingredients for the perfect workplace to guarantee job satisfaction and ongoing enthusiasm, what would you include? Now do not read ahead, but think about this for a moment and imagine at least three things you would include in this Utopian environment. By Dr. John Hogan
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Calls from guests overwhelmed with fear are not rare in a hotel doctor's practice. My database shows 353 out of about 15,000 visits. I handled them using my Jerry Greenwald imitation. By Mike Oppenheim, M.D
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The 20|20 AssessmentTM team presents key findings from our recently analyzed pre-conference survey conducted for HSMAI's Affordable Meetings® Mid-America conference. By Jim Houran
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Brett Butcher is CEO of Langham Hotels International which has properties under the Langham and Eaton brands. By Tom Otley
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Leading hospitality companies and real estate developers from across MENA and around the globe gathered in Dubai for the Shared Ownership Summit on Saturday to discuss the significant potential for leisure real estate development in the Middle East and North Africa. The Shared Ownership Summit was held in association with the Arabian Hotel Investment Conference. The Summit was made possible through the collaboration of Bench Events, MEED and RCI who co-hosted the event.
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In year-over-year measurements, the industry's occupancy increased 2.4 percent to 60.7 percent. Average daily rate dropped 2.4 percent to US$98.16. Revenue per available room ended the week virtually flat with a 0.1-percent decrease to US$59.55.
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Analysis by Deloitte, the business advisory firm, has found that revenue per available room (revPAR), a key performance indicator for the hotel industry, was down 10.4% in the Middle East during the first quarter of 2010, compared with the same period last year. However, drops in revPAR have slowed to single-digits over the past few months, down 8.3% in February and 4.1% in March.
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Benchmark Hospitality International has announced that ten of the company's hotels and resorts have been awarded Four Diamonds in 2010 by AAA. The "perfect ten" Four Diamond properties are in locations coast to coast, from Florida to California.Greg Champion, Benchmark's chief operating officer, made the announcement.
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Global Hospitality Newsletter: May 3, 2010
Feast your eyes on the latest idea for adventurous travellers - a vast, diamond-shaped floating hotel that could one day take tourists over Sydney Harbour, Uluru and around the world. By Tony Bartlett
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With luxury hotels customizing their bath collections and creating exclusive scents for their lobbies, it was only a matter of time before one came out with a signature body perfume. By Hilary Howard
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Europe is the new battleground for the world's largest hotel companies as they look for sources of growth outside the U.S. market they already dominate. Four Seasons Hotels Inc., Starwood Hotels & Resorts Worldwide Inc. and Marriott International Inc. are stepping up expansion efforts in Europe, where about 34 percent of hotels fly chain flags, Otus & Co. estimates. In the U.S., they already control about 70 percent of the market, according to Smith Travel Research Inc. of Hendersonville, Tennessee. By Nadja Brandt and Armorel Kenna
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Hotel Management Agreement disputes are on the rise! The recent announcement about Banyan Tree Hotels & Resorts terminating its management contract at Banyan Tree Al Areen resort in Bahrain is amongst the latest proof of this trend, which is symptomatic of a deeper malaise. By Jim Butler and the Global Hospitality Group® Hospitality Lawyers
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Starwood Hotels & Resorts Worldwide Inc (HOT.N), operator of the W and Sheraton hotels, posted a first-quarter profit that blew past analyst estimates on Thursday and lifted its full-year outlook. Net income rose to $30 million, or 16 cents per share, in the first quarter from $6 million, or 3 cents per share, a year earlier. By Deepa Seetharaman
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It's awards time for Design HotelsTM! Since the beginning of the year numerous member hotels have been chosen for renowned hotel and design awards. From the hip meatpacking district of New York to the cliffs of Cornwall, the award-winning members of Design HotelsTM each offer a one-of-a-kind experience to guests.
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Expedia Inc. said increased revenue from advertising and a rebounding travel industry helped boost its profit 51 percent in the first quarter. By Sarah Skidmore
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Next time you sit down to a slice of toast and honey for breakfast at the hotel restaurant, it may be worth asking where that honey came from.
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