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ehotelier Hospitality News Archives: June 2010
Global Hospitality Newsletter: June 30, 2010
One of the first targets for analyzing the potential for a distressed hotel to ‘turn around' is the sales department and the related market reports. While this is absolutely correct, it is important to look beyond the conclusions to the basis of the data to ensure that it is not skewing the performance of the hotel and the sales department. By Carol Verret
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If The Wall Street Journal is to be believed-and as a former contributor I've no reason to doubt it-the best way to get decent hotel service these days is to tweet about how bad it is. By Jeremy Wagstaff
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Hotel Lawyer with some practical tips on hotel management contract performance standards. Interest has recently spiked in getting new hotel management agreements (HMAs) or re-negotiating existing ones. It seems that some investors buying distressed properties are looking to rebrand and get new hotel operators. By Jim Butler and Robert E. Braun
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Staying at a hostel doesn't always mean having to sacrifice quality and comfort; there are many hostels across Europe whose service and standards easily rival the conditions of a four star hotel.
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Abu Dhabi emirate recorded a 14% increase on guest numbers across its 116 licensed hotels and hotel apartments last month compared to May 2009, accordingly to newly released Abu Dhabi Tourism Authority figures.
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Supped-up technology hotel - Langham Place, Mongkok, Hong Kong - is now offering a free roaming iPad service for guests.
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Profitability in London grew by 10.7% in May as overseas tourists flocked to the capital to go shopping, according to the latest HotStats survey from TRI Hospitality Consulting.
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Pets are soon to get their own hotel alongside their owners' at Walt Disney World Resort in Florida.
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Global Hospitality Newsletter: June 29, 2010
Sara Turner speaks to Paul James, vice president of Starwood's St Regis and The Luxury Collection brands, about a spate of new openings, future plans afoot and what makes a luxury hotel.
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A recent story about a hotel housekeeper in Miami who found in $6,000 in cash in a guestroom got me to thinking about items guests leave behind. As travelers, we've all experienced that sensation upon arriving at the airport that our luggage feels pleasantly lighter - only to realize we left half our belongings in the closet. By Daniel Edward Craig
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The International Tourism Seciurity and Safety Summit held in Kuala Lumpur Malaysia between 14-17 June included some outstanding presentations which focussed on hotel security issues. The conference, organised by the Malaysian based Egnatia Academy covered a comprehensive range of security issues and approaches which apply to all sectors of the tourism and hospitality industries. By David Beirman
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TMS Asia-Pacific has stressed hospitality and tourism industry employees need to be on their toes as echoes of the ‘war for talent' dogging so many of them in pre-GFC days once again begin to impact on the sector.
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The European hotel industry posted mixed results in year-over-year metrics when reported in U.S. dollars, euros and British pounds for May 2010, according to data compiled by STR Global.
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Elisabetta Gucci's plan to open a hotel in Dubai as part of a global chain of hotels under her name could be scuppered by the luxury goods company founded by her great-grandfather, according to a report by Bloomberg.
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Free toiletries, clean robes and being able to find the loo in the dark - all rated highly in Park Plaza Hotels & Resorts' new survey on what people miss and enjoy about being away.
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Sydney's top end hotels are fighting it out to attract star guests by offering everything from round-the-clock butlers to baby grand pianos and catering to their every whim. By Angela Saurine
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Global Hospitality Newsletter: June 28, 2010
An Outsider’s View Inside a Hotel’s Marketing Department: It’s Still about Rate and Customers but the Tools Have Changed
To be a director of marketing in a hotel today is far more overwhelming than it was even two years ago. Marketing challenges still include rate and attracting customers, but the tools have changed. By Leora H Lanz and Eydie Shapiro
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Computer hackers targeting travelers at luxury hotels across the country made off with hundreds of thousands of dollars during the past three months by breaking into the computer system of a national hotel chain and stealing the guests' credit card information, Texas police officials told ABC News. By Scott Mayerowitz
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The guest experience in the future will be created by applying the knowledge of how everything is made of vibrating energy, and of how to change the vibration and energy of the body's energy field. Because you can create such beautiful, heart-warming feelings in the guests and employees that will redefine the meaning of "truly memorable experiences" by using the discoveries of energy science, hotel groups that refuse to let go of the SOP-Customer Satisfaction concept will surely become extinct. By Peter McAlpine
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The U.S. Hotel Industry Leading indicator, or HIL, went up 1.5 percent during May, the fourth monthly increase after a slight dip in January's reading, according to economic research firm e-forecasting.com in conjunction with STR.
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Hotel lending is different from any other kind of real estate lending . . . because hotels are different from every other class of real estate. These differences are key to understanding why hotel lending is different than lending on any other class of real estate. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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Hostelworld, the leading provider of online reservations to the budget, independent and youth travel market has today announced the biggest growth markets in the travel industry during the past year. The region that experienced the greatest rise in bookings was South America, with several destinations reporting an impressive three figure increases in booking numbers. Continuing a trend from recent years, South East Asia also experienced rapid growth with Thailand, Taiwan and Cambodia performing particularly well.
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Search marketing specialist Vizergy, in partnership with HSMAI, devised and conducted an online survey to identify and understand how hotel marketing professionals are using the Internet to market their hotels and increase their ROI.
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A man accused of fraudulently attempting to sell the Ritz Hotel for £250m told a court yesterday that he blew his share of a £1m payment on having a good time. By Wesley Johnson
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Global Hospitality Newsletter: June 25, 2010
The economic forecasts remain mixed, but the overall message shared in many publications, news stories and online services implies a more optimistic outlook in hospitality and the hotel industry in the foreseeable future. This positive upswing will mean the need for both additional staff and increased training in evolving markets. By Dr. John Hogan
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So you've got the booking. All you do now is wait for your guests to arrive. Right? By Caroline Cooper
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Hospitality research highlights ten principles that can improve loyalty program performance.
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It'S not just mini-bars and fluffy towels. A hotel offers privacy for amorous trysts and discretion from the staff. As the writer and philosopher George Bernard Shaw once observed: "The great advantage of a grand hotel is that it is a refuge from home life." By Adam Edwards
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You might think that the only ones following your online musings are your mom and college pals. But if they include a gripe about a hotel, the front-desk clerk at the offending property may be listening, too. By Sarah Nassauer
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Next week sees the start of the Roskilde Music festival in Denmark, one of Europe's biggest music festivals. Denmark is a popular tourist destination, particularly with people from nearby Holland, Germany and Sweden, who visit for the sandy beaches and busy nightlife in Copenhagen.
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Chen-Hsu Liyu, who sells pig's blood cakes from a suitcase-sized steamer in Taipei's Monga Night Market, expects to profit from China's decision to relax the yuan's peg to the dollar. By Chinmei Sung
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The scene was 125th Street, but a very different sort of "Showtime at the Apollo" played out on Wednesday morning. Harlem is about to get its first new hotel in decades, and 75 or so applicants hoping to land a job there mingled on a soundstage at the Apollo Theater wearing brightly colored leis, sang along to Michael Jackson videos and introduced themselves with nicknames like Amazing Ashton and Phenomenal Patti. By Diane Cardwell
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Global Hospitality Newsletter: June 24, 2010
Anne Edwards, Editor in Chief of ehotelier.com Talks Wi-Fi with Jeff Thompson, CEO of Towerstream, a leading wireless service provider utilising 4G Technology to deliver advanced, high-speed Internet access to businesses.
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In 1989, Stephan Covey published a book entitled "7 Habits of Highly Effective People". If you haven't read this book, I strongly suggest that you do. For me, it has made a significant impact on my life, both personally and professionally. Habit number seven, Sharpen The Saw, is one of my favorites. By Neil Salerno
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Matthias Morel, an airport marketing consultant who travels a lot for work, likes to stay in shape. So Morel doesn't care to check into a hotel only to discover that the gym is in a converted guest room crammed with out-of-date equipment, or in a windowless basement cell with no air-conditioning. Hoping to spare other travellers that experience, Morel, 27, and three partners have started HotelGymReview.com, where users can review their hotel gym experiences and find the best hotel gyms when they are travelling.
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A study conducted by the independent research team The Futures Company has revealed that business travellers in China are most likely to research their travel plans on social networking sites.
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Younger working Australians have been revealed to be more holiday deprived and fearful of taking all their annual leave than their older compatriots, according to the latest annual global Vacation Deprivation® survey from Expedia®, the world's largest online travel company.
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We all understand the health concerns connected to smoking. But how effective are smoking bans at combating second-hand smoke? Well, recent research from the Harvard School of Public Health notes children who live in nonsmoking homes are less likely to be exposed to secondhand smoke if their communities have smoking bans. By Ray Burger & Dave Janicke
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They may lack New World swank but, for many, London's stately old hotels offer a once-in-a-lifetime peek into the lives of the privileged, writes Paul Edwards.
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Of all the places you would expect to find a former Australian public servant, running a network of love hotels in Japan is one of the last that comes to mind. By Rick Wallace
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Global Hospitality Newsletter: June 23, 2010
After my last column about loyalty, I received another question specifically about loyalty programs. Because I think this is such an important question (and topic), I have made it the entire focus of my column this week. By Jennifer Rodrigues
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The Hilton Hotel chain was hit by scandal in China on Monday as a branch was shut down by police investigating a prostitution ring.
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Hoteliers across the UK experienced a mostly solid month of recovery in May with occupancy, room rate and rooms yield largely positive,according to preliminary monthly figures released today by PKF Hotel Consultancy Services.
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Having recently assisted 3 major lenders design their hotel lending programs and hotel loan documentation, the hotel lawyers in JMBM's Global Hospitality Group® believe that now is the best time for hotel lending in 20 years. My partner, Guy Maisnik, and I thought you might like to know why we believe this is true. So, here's why. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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The Middle East/Africa hotel development pipeline comprises 468 hotels totalling 127,938 rooms, according to the May 2010 STR Global Construction Pipeline Report released this week.
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The first day of the working week has emerged as the one to generate the most online bookings. According to the Expedia Travel Bookings Report, 16% of people book a holiday on a Monday, with the busiest times between 7pm and 9pm.
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JAL Hotels Co., Ltd., one of Asia's largest hospitality companies and TVtrip, the travel website where travelers can view videos of hotels before making reservations, announced today that they have entered an agreement to film 58 hotels in more than ten countries over the next six months. The agreement will cover all JAL Hotels brands, which are Nikko Hotels International and Hotel JAL City.
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Just because you booked a standard room, doesn't mean you have to stay in one. Travel + Leisure gives you seven ways to sleep better.
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Global Hospitality Newsletter: June 22, 2010
Sara Turner talks dragon boats, dragonflies and biodiversity with the Cotswold Water Park Four Pillars hotel's general manager, Steve Jones.
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Business travelers, the kind who fill hotel rooms and airplanes midweek and don't mind paying full price, have returned in a big way, an unofficial leading indicator of improving economic times. Hotel operators in major cities across the United States say they are seeing a significant increase in the numbers from a year ago. By Suzette Parmley
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Most children don't want to be packed off to a kids' club when they're on holiday, according to research.
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For luxury travel providers, an affiliate program can sink or buoy your business and your brand. In the efforts of successfully navigating the dark seas of the Internet, we've put together five simple commandments for selecting successful affiliate partners.
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The information presented here is based on the commercial performance of 21 ,300 hotel rooms. The sample utilized is the same each year, except when there are new openings or significant changes in segmentation. By Gustavo Moura, Renato Moraes, Pedro Cypriano and Tadeu Avallone
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The Europe hotel development pipeline comprises 679 hotels totalling 117,996 rooms, according to the May 2010 STR Global Construction Pipeline Report released this week. The region reported 322 projects in the In Construction phase with 58,617 rooms.
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As part of its commitment to environmental responsibility, The Ritz-Carlton Hotel Company, L.L.C. has taken an important next step-the offering of environmentally-friendly water bottles at its North American hotels and select properties in the Caribbean.
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While Melbourne is known for its restaurants and cafes, its growing afternoon tea scene is starting to cause quite a stir. By Saeed Saeed
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Global Hospitality Newsletter: June 21, 2010
With Both STR and PKF updating their recent forecasts to reflect increases in both occupancy and ADR, as thus are seeing increases in RevPAR and profits, many hotels and resorts will find unexpectedly high demand for the remainder of the calendar year. By Doug Kennedy
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Conrad Hilton may have set up the first Hilton Hotel in 1925, but a Rajasthan court has barred the US hotel group with business in 80 countries from operating in India under that brand, holding that it was deceptively similar to Sirohi-based Hilltone Hotel.
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The Asia/Pacific hotel development pipeline comprises 1,004 hotels totalling 253,815 rooms, according to the May 2010 STR Global Construction Pipeline Report released this week.
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Being taken out of their comfort zone. “It humbles me”. The concept of parallel universes, To soothe the restless spirit. “Immigration queues, airline food, being fingerprinted at Seattle airport, sitting in economy class next to people with excitable elbows. I ‘d miss all this if I stopped traveling.” By Yeoh Siew Hoon
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Cost, convenience and comfort top the agenda for business travel buyers, claims Andrew Waller, executive VP UK and Ireland for Carlson Wagonlit. Waller was speaking this morning at a briefing hosted by Business Travel Market 2010 and e-tid.com, which focused on the challenges, opportunities and change facing the business travel sector.
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TripAdvisor launched the travel industry's first major implementation of the Facebook Open Graph. TripAdvisor's Trip Friends feature allows travelers to tap into their social network to find friends that can offer advice about a destination.
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"AMAZING," UTTERED A little sweet voice on the other end of the phone. It was last Friday morning in Los Angeles, and Antonia, the 10-year-old granddaughter of acclaimed fashion designer Diane von Furstenberg seemed to have chosen the right word when prompted to describe her iconic grandmother. By Isis Almeida
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The Savoy, A Fairmont Managed Hotel, will reopen its doors on Sunday, October 10, 2010. One of this year's most eagerly anticipated openings, The Savoy has been undergoing the most ambitious restoration in British history. The hotel closed in December 2007 for a restoration that encompasses the entire building from the iconic entrance and the American Bar to Savoy Grill and the 268 guestrooms and suites.
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Global Hospitality Newsletter: June 18, 2010
Reward programs are incentives designed to create loyalty among customers and to provide the best rewards to the "best" customers. These programs have proliferated in the hospitality industry for nearly three decades, with little direct evidence that they actually build either attitudinal or behavioral loyalty. By Michael McCall & Roger Calantone
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Hilton Worldwide lost its bid to dismiss a lawsuit by rival hotel operator Starwood Hotels & Resorts Worldwide Inc (HOT.N) that accused it and two former Starwood executives of stealing trade secrets.
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According to a survey commissioned by Forrester Research, 86 percent of marketers believe that social media usage will increase more than any other marketing tool during the next three years.
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Hilton Worldwide today announced that guests visiting any Hilton Worldwide property in the region of the recent oil spill can cancel their reservations and receive a 100 percent refund. The "Beach Satisfaction Guarantee".
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The Chancellor Hotel on Union Square in San Francisco was recognized with a Stars of the Industry Award for a Special Event and Wade Heath, Parking Lead at Disneyland Hotel was also recognized as an Outstanding Employee of the Year at the American Hotel & Lodging Association (AH&LA) Stars of the Industry awards competition announced during the AH&LA Summer Summit held at the Arizona Biltmore in Phoenix, Arizona.
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Expanding on its company-wide commitment to conservation and sustainable operations, Starwood Hotels and Resorts Worldwide Inc. (NYSE: HOT) plans to significantly reduce energy and water consumption at every one of its 1,000 hotels within the decade.
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The more you answer questions upfront, the more you build trust. It's also a useful check on the strength of your service and systems. By Ken Burgin
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Swedish flags inundate the streets of Stockholm and local media are abuzz with wedding fever, but Crown Princess Victoria's wedding on Saturday has so far failed to fuel an expected tourist boom to the Nordic capital.
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Global Hospitality Newsletter: June 17, 2010
For many years, small independent hotels suffered from a tilted marketing playing field, which was dominated by their big budget competition. During the recession, they had to contend with larger franchised hotels, many of which had lowered rates, placing further sales pressure on smaller hotels... By Neil Salerno
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In the articles from our revenue management book we emphasize on the fact that you need to offer a wide range of prices and products to be able to sell to various consumers with different needs and price sensitivity. But some hotels overdo it. By Patrick Landman
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Perhaps it is the very longevity of the hotel industry that keeps it stuck in old-fashioned practices, particularly as it applies to revenue management. By Jean Francois Mourier
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BP Plc faces more than 225 lawsuits in 11 states as litigation from businesses, individuals and investors continues to increase almost two months after the Deepwater Horizon oil rig exploded. By Laurel Brubaker Calkins and Margaret Cronin Fisk
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European Union hotel supply has recorded a similar growth to last year to now reach 147,000 hotels and 5.2 million rooms.
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The American Customer Satisfaction Index released its report on hotels on Tuesday showing that Hilton Hotels and Marriott tied for the lead in customer satisfaction. By Steve Schulman
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iPerceptions Inc. a leading provider of web-focused Voice of Customer analytics, released its Hospitality & Tourism Industry Report for Q1 2010. The report analyzes real-time feedback from more than 180,000 people visiting nearly 300 hospitality and tourism sites to identify the most important issues and trends facing this unique industry.
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At a time when many hotels are vying to be part of a major brand, one lodging company has chosen to go at it alone. By Deepa Seetharaman
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Global Hospitality Newsletter: June 16, 2010
The formal practice of revenue management, in the big scheme of things, hasn't been around all that long. It was only in the late 1980's that hotels (and hotel schools) began to consider the science of yield management in terms of hotel room inventory, and even less time ago than that that hotels began to implement policies and systems specifically for the purpose of managing revenue. By Jean Francois Mourier
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Amid signs that their industry has finally turned a corner after two dark years, hotel executives have begun to plot strategies for better times ahead. But those strategies differ, depending on whether they are running a big chain or independent hotel. By Susan Stellin
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Richard Millard, CEO of hotel management company Tecton Hospitality, talks to ABTN about his life in the business, how the US hotel industry is coping, and the eternal question - to brand or not to brand? By Sara Turner
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Hurun Report, best known for compiling the China Rich List, released the Hurun Luxury Living Index for the fourth year on 12 June. The Hurun Luxury Living Index compares the retail price changes of a basket of 58 luxury products from 1 June 2009 to 1 June 2010. The Luxury Living Index grew to 11.3% in June year on year, up from a low of 4.6% last year, and nine percentage points higher than the CPI (consumer price index), which grew 3.1% year on year in May.
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Visa Data Shows Reasons for Optimism for South Africa Tourism: Strong First Quarter Growth and 2010 FIFA World Cup
South Africa saw a 34 percent increase in inbound tourism spending during the first quarter of 2010, and anticipates additional growth opportunities around the 2010 FIFA World CupTM, according to Tourism Outlook: South Africa, an annual report released today by Visa Inc. (NYSE: V) that analyzes Visa cardholder spending for the past two years.
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New figures for 2009 released today by VisitEngland from the UK Tourism Survey show that overnight trips made by people who either have or are accompanied by someone with a health condition or impairment contributed almost £2bn to the English domestic visitor economy in 2009. This highlights the economic importance of this travelling sector to the tourism industry.
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After an intense round of culinary competition, the Electrolux Appetite for Excellence Young Chef and Young Waiter national finalists have been whittled down by half to the best of the best. The final 14 will now go on to compete for top honours.
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Switzerland may be the land of luxury, but one unique no-frills hotel concept plans to occupy the niche budget sector with eye-catching venues and a butler service. By Matthew Allen
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Global Hospitality Newsletter: June 15, 2010
Brussels has risen not only to first place in Europe but also to second in the world according to the UIA criteria, which take into account meetings of at least 300 participants of 5 different nationalities for a minimum of 5 days. According to these same criteria, at least 40 per cent of the participants must come from abroad.
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Hoteliers that become better at improving yield from each customer have a considerable competitive advantage. You can now apply new "Upgrade" driven yield improvement practices and generate important incremental revenues that increase REVPAR significantly. Begin with a three-step process and finish with a last look that guarantees success. By Drake Beil
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HVS Leadership Awards for Best Peforming Board of Directors & Best Performing CEO of the Year. And the Winners are…
Keith Kefgen, CEO of HVS Executive Search, and Steve Rushmore, President & Founder of HVS, presented the annual HVS Hospitality Leadership Awards during the 32nd Annual New York University International Hospitality Industry Investment Conference, Monday, June 7th 2010 at the New York Marriott Marquis.
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Over-supply of rooms, reduced corporate demand and the downturn in consumer spending has brought the hotel industry in Ireland to its knees.
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U.S. Commerce Department Forecasts Rebound in International Travel to the United States in 2010-2014
The U.S. Department of Commerce projects international travel to the United States to return to a growth mode in 2010. Visitor volume is expected to increase five percent followed by five to seven percent annual increases through 2014.
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With shiny new hotels, a vastly improved public transport infrastructure, a revamped world-class airport and a curvaceous stadium perched between mountain and sea; Cape Town is looking better than ever. By Tatiana Rokou
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Faliraki, a resort in this island's northeast known for its long sandy coastline and raucous night life, is a picture of calm these days as summer begins. The pristine beaches are sparsely populated, the bars are all but empty and Vassilis Minaidis's gleaming new five-star hotel is distressingly quiet. By Niki Kitsantonis
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Expedia, which is the leading online travel booking site in the UK, has teamed up with Google to provide a street view of the hotels on their website. Using Google Street View technology incorporated into the Expedia UK website, consumers can now see a hotel as if they are standing in front of it on the street, which the company is calling Expedia Hotel View.
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Global Hospitality Newsletter: June 14, 2010
I first started writing about revenue management in 2001 and, frankly, I haven't seen overall business conditions change too much since then; markets are highly competitive and many hotels are still openly discounting rates to drive business. By Neil Salerno
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Having a happy, motivated and productive team is key to customer service, maintaining sales and controlling costs. Conversely unenthusiastic or discontented staff will not only affect the quality of service, your sales and the day-to-day running of the operation, but will also rub off on everyone else, and ultimately lead to high labour turnover. By Caroline Cooper
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Hotel prices in Europe have dropped for the first time since the beginning of the year. This seems to mark the beginning of a price stabilisation, following an uninterrupted five month rise in prices since January 2010. In the UK, similar price reductions are to be found, with key cities like London and Birmingham falling 12% and 19%. These are the findings of the trivago Hotel Price Index (tHPI).
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South Africa will welcome the world when the FIFA World Cup kicks off 11 June 2010. Data from STR Global, the leading provider of market information to the global hotel industry, shows that prior to the start of the tournament and in-line with many other parts of the world, the country's revenue per available room (RevPAR) has begun to trend upward during 2010.
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Everytime I attend events such as the Mekong Tourism Forum, I leave with two main thoughts. I wish I had more time to travel to experience all the wonderful things I learnt about and how does one, as a traveller, find all these products in the crowded, cluttered, confusing web? By Yeoh Siew Hoon
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Dubai's tourism sector continues to flourish as the emirate records the highest occupancy figures and revenues worldwide for the first four months of 2010, compared to the same period last year.
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Need a hotel for your summer vacation or next long weekend? There are great deals to be had -- but you're going to have to work for them.
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Today there are divorce condolence cards, CDs, books, websites and soon a lavish hotel package to ease the pain of a bitter bust-up.
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Global Hospitality Newsletter: June 11, 2010
Pricing Beyond the Compset and other new pricing strategies that really work. By Jean Francois Mourier
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Guest experience, globalization, brand value and speed to market are the four key drivers transforming the future of hotels according to a report commissioned by Amadeus.
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Despite global economic challenges, hotel developments continue to progress, with 432,000 new rooms injected into global supply by both independent hotels and groups.
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The 2010 FIFA World Cup begins in South Africa this week, with thousands of tourists expected to fly in to see their teams at the tournament.
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Hyatt Hotels Corp (H.N) is trying to lock its workers into recession-era wages despite an economic uptick that has helped bolster shares about 40 percent since Hyatt's initial public offering in November, a union spokeswoman said on Wednesday. By Kyle Peterson
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Alloso Technologies, a software development and consulting company specializing in portfolio management and performance improvement, will unveil a business intelligence iPhone app at the upcoming HITEC Conference. The app is the first of its kind, designed specifically for the hospitality industry.
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A Swiss town has launched a "Bike Hotel" certification scheme to cater for cycling-mad tourists visiting the region.
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EDITION Hotels marks the next chapter in the lifestyle hotel story. The new Brand was conceived by Ian Schrager in a partnership with Marriott International. It will combine the personal, intimate, individualised and unique lodging experience that Ian Schrager is known for, with the global reach, operational expertise and scale of Marriott.
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Global Hospitality Newsletter: June 10, 2010
In December, hotel-industry veteran Jon Bortz raised $405 million from investors to buy hotels at distressed prices. By Kris Hudson
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The U.S. hotel industry is projected to end 2010 with increases in two of the three key performance measurements, according to STR's monthly forecast update. STR projects 2010 occupancy to increase 3.6 percent to 56.7 percent, ADR is expected to end the year virtually flat with a 0.6-percent decrease to US$97.26, and revenue per available room is forecast to rise 3.0 percent to US$55.13.
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Benchmark Hospitality International, the leading, privately-held hospitality management company in the United States, has just released its Five Top Dining Trends for 2010. The trends were observed by its 30 properties coast to coast and off shore, and were announced by Giorgi Di Lemis, vice president of food & beverage.
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The emergence of cloud computing and reliable networks has led to an opportunity to dramatically alter the cost/performance landscape for the hospitality industry through the sharing of many technology services across multiple hotel companies. But many questions exist about the model. Are hoteliers willing to give up enough control to make the model work? How could the hospitality industry use a shared services model to generate greater operating efficiencies? What are the opportunities for vendors in this space?
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Luxury hotelier Elisabetta Gucci is planning to open 40 hotels in the next 15 years in the Middle East, Far East and South America, an executive told the Reuters Global Luxury Summit this week.
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Leaking BP oil is already hitting beaches in Pensacola and could reach other parts of Florida. But don't expect extra discounts on hotels across the Sunshine State any time soon. While the tourism industry has raised alarms about a big drop in business, few areas have been directly hurt so far. In fact, many hotel operators say they're not giving extra oil spill discounts now. They cite several reasons. By Doreen Hemlock
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A plot to sell the Ritz Hotel in London was a "simple but well-targeted and ambitious scam", a court has heard.
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Cheap flight comparison site Skyscanner asked 1500 people in the UK to participate in a survey in order to determine which of the world's popular vacation destinations they considered to be the most expensive.
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Global Hospitality Newsletter: June 9, 2010
The four winners of the World Travel & Tourism Council's 2010 Tourism for Tomorrow Awards were announced during the 10th Global Travel & Tourism Summit at the National Centre for the Performing Arts in Beijing, China.
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Does your hotel offer meeting and/or conference space? Have you noticed a trend in the RFP's you receive from groups, asking about your "green" or "sustainable" initiatives? All signs are pointing in the direction of a widespread increase in this trend. By Diana Driscoll
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Two weeks after a sense of calm and normalcy replaced political tensions on the streets of Bangkok, the Thai travel and tourism industry is pursuing a measured renewal of Asia's most vigorous tourist market.
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There is still huge opportunity for growth in the luxury hotel market with JW Marriott and other high-end brands becoming the fastest-growing unit of Marriott International, executives from the group say. By Rebecca Bundhun
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With a total of 1,846 projects/457,944 rooms, the Asia Pacific Construction Pipeline is at a 5-quarter high by projects and 6-quarter high by rooms in Q1. This is the second quarter in a row that the region has surpassed the United States for Total Pipeline rooms. Most global brands consider Asia Pacific to be the most attractive growth area for lodging development, mainly in the rapidly growing countries of China and India. Both weathered the global economic crises with limited impact, bounced back quickly, and are have returned to pre-recessionary growth rates, with further aggressive GDP growth projected through mid-decade. Lodging operations in both countries are also showing a quick and definitive rebound, with double-digit growth in both occupancy and RevPAR.
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After Giorgio Armani's venture into hotel business, another Italian fashion icon, Gucci, has chosen glitzy Dubai to launch its own hotel chain.
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Hotel group reiterates commitment to the Tourism Child-Protection Code of Conduct in South Africa.
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THE iPad is already a tasty product among gadget lovers, but a North Sydney restaurant has become the first in Australia to replace their printed menus with Apple's new touch screen device. By Stephen Fenech
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Global Hospitality Newsletter: June 8, 2010
Grant Thornton Vietnam today released the results of their annual Vietnam Hotel Survey 2010.
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Q: Since the recession began and demand dropped out of the hotel market, my hotel has had to make tough decisions regarding PR and marketing spend. What is the value of marketing to loyal and repeat customers, who by definition are already exposed to our property and brand? By Jennifer Rodrigues
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Hotel lawyers with insights on how some development deals are still getting done: Public-Private Financing for Hotel Developments. By Jim Butler
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ABTN speaks to Suzie Mills, general manager of Trump International Hotel and Tower, about the New York property's $30 million renovation and the brand's expansion. By Tom Otley
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As someone who's worked in the travel industry for about three decades, Ashwini Kakkar, vice chairman of Mercury Travels, India and chairman of Via, has seen the industry through the ups and downs, and all the changes. By Yeoh Siew Hoon
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Property managers can extend offers in minutes to world's largest travel community.
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When Ross Klein arrived at Hilton Worldwide's Beverly Hills headquarters to create a new luxury chain, he was the "it" guy in the hottest segment of the lodging business. By Nathaniel Popper
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As any hotelier will tell you, bringing an existing structure in-line with current sustainability requirements is the ultimate recycling project. The energy embedded in an existing building can be as much as 39 per cent of the embedded energy of maintenance and operations for the entire life of the building. So what do you do when your asset is a heritage one? We take a look at The Pierre New York to find out...
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Global Hospitality Newsletter: June 7, 2010
The title of this column also represents a new 2010 workshop as well, and it addresses a fundamental approach to achieving success. By Dr. John Hogan
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Timeshare Lawyer: What's happening with Vacation Ownership -- fractionals, timeshares and clubs? Expert perspectives and insights on investor and hotel-owner benefits
Timeshare lawyer, David Sudeck, organized a great panel of vacation ownership experts who met earlier this month to discuss developments and opportunities for profit within the vacation ownership industry. David Sudeck, a senior member of our Global Hospitality Group® who focuses on vacation ownership issues, writes extensively on issues in this area. By Jim Butler
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University of Tennessee researchers attempt to tackle an inherent conflict in the current system. By Kate Vitasek
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It's being called a "landmark" interline agreement - the one signed between Air France KLM and the Jetstar Group yesterday in Singapore. By Yeoh Siew Hoon
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In wake of naval raid, tourism professionals encourage switch to local vacations; ‘Princess' cruise ship cancels stop at Ashdod. By Ron Friedman
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How could interactive marketing create more and different ways to grow revenue, increase loyalty and satisfy customers?
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Special Lifetime Achievement Award for Jenny Lock, Proprietor, Greenbanks Country Hotel, Wendling, Norfolk; and first ever ‘Considerate Good Egg of the Year Award 2009/10' to Raymond Blanc OBE.
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Thanks to a new relationship with the Green Tourism Business Scheme, Travelocity has now flagged hundreds of green hotels in the United Kingdom.
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Global Hospitality Newsletter: June 4, 2010
"The trouble with having employees is that eventually you have to pay them." By Dr. Bryan K. Williams
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Google's Business Listings is a popular tool that helps consumers find local businesses. For businesses in certain industries, a favorable ranking in the LBL will go a long way in driving qualified traffic to your website. In this article, we discuss how the LBL works and how customer reviews effect ranking within the system. By Geoff Agnew & Stephen Saugestad
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Contrasting boutique and chain hotel revenue management approaches. By Jean Francois Mourier
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The hotel price comparison trivago has put together a list of ten top hotel deals in some of the world's most expensive holiday cities.
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Microsoft has joined forces with travel website Expedia to launch a version of Internet Explorer 8 aimed at web users looking for holiday bargains online. By Carrie-ann Skinner
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Construction on Ferrari World Abu Dhabi, an amusement park being built on Yas Island as a key tourist attraction, is on schedule. By Haseeb Haider
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iBAHN, the worldwide leader in digital entertainment and Internet solutions for the hospitality and meeting industries, announces its Paris Forum, which continues the latest series of EMEA forums focused on educating hotels in new technologies.
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The Cornell Center for Hospitality Research (CHR) announced the availability of a new report entitled, "Hospitality Business Models Confront the Future of Meetings," written by Cisco's Internet Business Solutions Group (IBSG), the company's global consultancy.
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Global Hospitality Newsletter: June 3, 2010
With the continued growth of online guest reviews, social media postings, and videos of customer rants on YouTube, it is obvious that a hotel's level of guest service is increasingly transparent to the outside world. This is why in today's world it is more important than ever to train your hotel hospitality staff to not only welcome guest complaints, but to actually encourage them. By Doug Kennedy
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Despite travel buyer and hotelier efforts this year, the accuracy of the hotel rates loaded into the global distribution systems has only slightly improved. Meanwhile, another chronic problem, the dropping of those negotiated rates, has grown increasingly troublesome in a buyer's hotel market. By Michael B. Baker
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Eighty-six per cent of business travellers would prefer to spend a night in a hotel rather than stay at home before an early meeting, according to an independent survey of over 1,000 business people.
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Economic research firm e-forecasting.com in conjunction with STR announced that their U.S. Hotel Industry Leading Indicator, or HIL, went up 0.3 percent during April, the third consecutive monthly increase after a slight dip in January's reading.
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For the first time, the highly anticipated 2010 FIFA World Cup tournament is failing to boost inbound tourism and failing to meet its 16% quota of South Africa's US$11B revenue target.
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We are about to close the first decade of the 21st century during which Hospitality Industry has grown and expanded so that its related offers have considerable increased. As a result, hotels nowadays are focused in a great battle to conquer the most important trophy the guest carries along: his power of choice. By Osvaldo Torres Cruz
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The ICCA has recently announced the most popular meeting destinations. The results threw up few surprises as the US and Germany came out in the leading positions once again.
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Hilton Worldwide announced the opening of its largest hotel in Asia Pacific, the Hilton Fukuoka Sea Hawk. Featuring 1,052 guest rooms and more than 6,000 square meters of event space, the hotel is the brand's first property in Fukuoka, a major gateway to China and Korea.
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Global Hospitality Newsletter: June 2, 2010
In a recent article about social media for hotels, I argued that it doesn't make sense for most hotels to start a blog. Blogs are time-consuming and challenging to maintain, often starting in a flurry of enthusiasm and then fading over time. An abandoned blog is like frayed carpet in a hotel lobby: it speaks of apathy and neglect and can be off-putting when stumbled upon. By Daniel Edward Craig
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Mark Willis is regional director of Radisson Blu in the UK. He talks to ABTN about getting through a recession and a rebranding at the same time, and why opening hotels is addictive. By Tom Otley
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Evenly matched with your rivals? Good intelligence can make the difference. Here's how to get it. By Christopher Steiner
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As owners who are looking at refinancing their properties, I believe we have to go back and look at the fundamentals as to where we are today and what is going to drive tomorrow. By Mike Scully
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Following the coalition government's announcement to cap immigration from outside of the European Economic Area (EEA), Recruitment and Employment Confederation (REC) Hospitality has called on the Government not to neglect the issue of skills shortages in the hospitality sector.
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African think-tank report blames Fifa and an agency that was allowed by officials to corner the market. By Andrew Johnson
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Town@housestreet develops new urban spaces and turns the owners of the shops into hotelliers. The metropolitan spaces renovation project, conceived by Alessandro Rosso and signed by the Architect Simone Micheli, was born in Milan but is intended for the major metropolis all over the world.
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Global Hospitality Newsletter: June 1, 2010
The future for hotel prices remains hazy, but past cycles of recession and revival reveal some enlightening trends. Part I in a series examining the dynamics of hotel prices over the past 30 years. By Rodney G. Clough and Lizzette Casarin
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Consider "Upgrading" your current ‘upselling' programs to improve service and increase yield simultaneously! A new focus on "Upgrading" improves service quality and has a major positive impact on yield and REVPAR. Most important, "Upgrading" creates higher-performing associates. By Drake Beil
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Many companies use terms like 'guest' and 'partner' to convey the intimacy they have with their customers but the reality is that most employees, when given the opportunity, do not behave as though they are serving a valued guest. By Steve Curtin
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Tourism Fiji has advised there is no cause for alarm following the report of some cases of typhoid in five villages in the remote Navosa Province on the big island of Viti Levu.
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The U.S. hotel industry reported mostly positive results in the three key performance measurements during the week of 16-22 May 2010, according to data from STR.
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Hotel amenity kits are quickly becoming the latest battleground for hotels looking to assert their green credentials.
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Multi-Million-Dollar Restoration of Cairo's Treasured Gezira Palace at the Marriott Downtown Cairo Hotel
Cairo's famed Gezira Palace, located in the heart of the Cairo Marriott Hotel, is set to undergo a meticulous, multi-million-dollar, two-year restoration designed to reclaim its resplendent brilliance while reimagining its long-held traditions of hospitality.
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The 2010 India Salary Report presented by HVS Executive Search India provides the most comprehensive and current guide to compensation trends in the hotel industry.
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