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ehotelier Hospitality News Archives: July 2010
Global Hospitality Newsletter: July 30, 2010
Hotel company team meetings are especially critical this year as we are emerging from the recession into a fragile recovery. Q2 demand increased by an historic percentage of 8.7% according to STR. Bobby Bowers, senior VP at STR, states that "We're forecasting full-year 2010 RevPAR growth of just over 5 percent, driven almost exclusively by occupancy gains." By Carol Verret
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Paul James, global brand leader at St. Regis Hotels and Resorts, estimates that he spends no less than 150 nights a year in hotel rooms. His experience goes well beyond his own company's brand; he often checks out the competition by staying at other hotels.
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Global authors and writers have noted that that travel is one of humankind's most enduring symbols of freedom and ability to enjoy life. The concept of travel is inbred into the human experience, and we as hoteliers need to be proactive in how we deliver that experience to each one of our guests. By Dr. John Hogan
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Hotel average daily rates (ADR) in both corporate and leisure travel are, for the first time since the downturn, remaining steady or growing according to July's The Pegasus View from Pegasus Solutions. The report, drawn from billions of transactions for nearly 100,000 Pegasus customers worldwide, indicates hoteliers, even in leisure markets, are no longer feeling they have to trade deep ADR discounts for reasonable occupancy.
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With no bulky clothes, packing for a naked holiday is simple. Just remember ample supplies of sun block!
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Hotel operator raises guidance in what's shaping up as a comeback season for the industry. By Jacquelyn Smith
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Some of the hotel industry's newest chains - all of which offer free wireless Internet in guest rooms - are ranking surprisingly high with guests amid what's been one of the worst downturns in travel. By Barbara De Lollis
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Lisbon is almost halfway through its ambitious Portugal Arte festival this week, a newly created event designed to bring original art by Portuguese artists closer to the public.
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Global Hospitality Newsletter: July 29, 2010
I can see dignified concierges everywhere clutching their golden keys and gasping in indignation at the title of this article. But hear me out. By Daniel Edward Craig
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A study of 393 residents of Taiwan found that most said that they would be willing to pay more for menu items at restaurants that used sustainable practices. The study was conducted in a shopping mall to avoid the recency effect that would occur if restaurant patrons were surveyed after dining. Not surprisingly, the analysis found a strong connection between the respondents' own ecological behavior and their intention to patronize a "green" restaurant. By Hsin-Hui Hu, H.G. Parsa, and John Self
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Hoteliers in London have posted stable figures for the first half of the year indicating that their recovery is well under way, but while occupancy in the regions has begun to look stronger, room rate and rooms yield are still lagging, according to preliminary monthly figures released today by PKF Hotel Consultancy Services.
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The family market ranks as one of the most important to the travel industry, and the newly-released Ypartnership/Harrison Group 2010 Portrait of American Travelers (SM) provides an intriguing look at the changing travel habits and preferences of these leisure travelers. The survey is the most comprehensive examination of the travel behavior of Americans with an annual household income of more than $50,000.
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Hotel price comparison site www.trivago.co.uk has brought together a list of the ten most popular islands in the summer of 2010 among British travellers. Featured in the top ten is the Channel Island of Jersey, several of the Canary Islands, and more exotic destinations such as Key West in Florida and O'ahu in Hawaii.
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A conman was jailed for five years on Tuesday after being convicted of trying to sell London's famed Ritz hotel for £250 million. By Anthony Lee
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This year, Social Media is all about localization and relevancy. Believe it or not, people are willing to share their whereabouts and happy to tell their friends and family where they are almost instantly thanks to applications available on smart phones like Android phones (I use a Nexus One myself for 2 weeks now), iPhone, Blackberry and others.
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Frequents travelers Christopher Wethers and Elaine Van Carmichael are checking into Marriott Courtyard, Hilton Garden Inn and Hampton Inn hotels less often now that they've discovered Hyatt Place, a midprice chain that Hyatt launched four years ago. By Barbara De Lollis
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Global Hospitality Newsletter: July 28, 2010
Research within the hospitality industry suggests that price plays a significant role in the perception guests have towards the value and quality of the hospitality product they are buying (Mattila et al., 2003, p. 329). Guests simply expect to receive a higher level of service when they pay more for the service (Matzler et al., 2006, p. 181). Within the hotel and cruise industry, this in essence means that higher performing yields result in higher guest expectations. By Patrik Hellstrand
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The saying goes "a bad workman always blames his tools". But is it always the workmen that are at fault? By Caroline Cooper
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I came across a piece I'd written about 17-18 months ago on the future of hotel internet marketing. The article talked about 5 broad tech trends that I thought would radically alter the way we approached digital / internet marketing for hotels back at the end of 2008. I thought it'd be fun to take a re-look at the article and see how far we've actually come in the last year or more and if those predictions still hold water... here goes: By Jitendra Jain
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What Makes It So Great? An Analysis of Human Resources Practices among Fortune’s Best Companies to Work For
This analysis seeks to identify the factors that qualify a company for such awards as the Fortune list of 100 best companies to work for. Noting that only four hospitality firms are on the list, this analysis adds companies that have similar operating challenges to the hospitality industry, chiefly health-care systems and grocery stores, both large and small. By Timothy R. Hinkin Ph.D. and J. Bruce Tracey Ph.D.
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Expedia, Inc., has released insights from a new study on destination marketing organization (DMO) advertising trends. Commissioned by Expedia and conducted by Revel, the study most notably revealed that DMOs are significantly shifting ad dollars online and away from offline media, with some DMOs saying that online now accounts for more than 50 percent of the organization's total advertising budget.
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A new study of the workplace preferences of Generation Y (people born between 1981 and 2000) reveals some striking information - and provides an important heads up for green hotels that hope to attract this up-and-coming demographic.
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Over 3,000 people voted in the Skyscanner poll which surveyed attitudes towards both men and women wearing swimwear and going topless and shirtless.
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The next time you forget to pack your toothbrush -- again -- hold your head high when requesting a spare from the hotel, confident in the knowledge that someone before you asked for 30 pig eyes on ice. That's just one of more than 100 extraordinary guest requests documented in an internal Fairmont Hotels document obtained by Postmedia News. By Misty Harris
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Global Hospitality Newsletter: July 27, 2010
After Starwood's announcement that London is to get its first Aloft, Andrew Gough speaks to Brian McGuinness global brand leader for Starwood's speciality select brands, including Four Points by Sheraton and Element, as well as the select service brand Aloft.
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With the increasingly dominant role of technology, methods for making travel plans have changed dramatically over the past decade. By Leora H Lanz and Lacey Hagen
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Wake up! Stop dreaming... all this blah blah blah about rate parity... please, give me a break... it doesn't exist!!! When will hotel finally get it and start understanding that as long as they do not become more professional they will not control their rate integrity... By Patrick Landman
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The PATA released the preliminary Asia and the Pacific1 international visitor arrivals figures for the months of April and May 2010, showing year-on-year growth in arrivals of seven per cent and 16% respectively. For the first five months of 2010, international visitor arrivals to the region grew by a robust 10% as compared to the same period last year.
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Australian hotels and motels are at risk of disease and damage if vermin and insect infestation isn't effectively controlled. In an effort to reduce the impact of pests this year's Hospitality Industry Guide to Workplace Safety is supplying hospitality workers with vital pest control measures.
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San Francisco police arrested 152 people for blocking traffic outside the Grand Hyatt Hotel on Thursday night as UniteHere Local 2 rallied 1,400 union members to call attention to their 11-month-old contract dispute with the city's largest hotel chains. By Tom Abate
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The rough economy has taken its toll on the hospitality industry, and Consumer Reports' hotel survey found good hotel choices for every budget. Readers found the Ritz-Carlton, Homewood Suites, Renaissance, Drury Inn & Suites and Microtel Inn & Suites were among the most satisfying of 48 chains in their respective categories.
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Milestone Internet Marketing, Inc. announced today that it was the recipient of multiple awards for its creative hotel website designs and innovative Internet marketing strategies in three recent Internet marketing competitions.
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Global Hospitality Newsletter: July 26, 2010
This article is the first in a series addressing best practices in the area of hotel revenue management. By Jean Francois Mourier
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Google Maps will soon open its hotel search and pricing feature to all U.S. users, according to Tnooz.com. Previously, the feature was available only to select Google Maps users. By Rik Fairlie
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A luxury hotel market is emerging in Cairo alongside the recovery of Egypt's tourism industry after the downturn, hoteliers and analysts say. By Rebecca Bundhun
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The Galway Arts Festival comes to a close later this week, after a two-week celebration of art, music, theater and literature in the Irish city. Over 150,000 people are estimated to attend the festival every year, making it a significant event in Ireland's tourism calendar, which is itself getting busier.
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The success of the AAHS' Annual National Hospitality Career Expo, now in its ninth year, demonstrates the close relationship the Association enjoys with industry and fulfils the AAHS' charter to collectively promote the hospitality industry as a career path.
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Hundreds of unionized hotel workers seeking a new contract and protesting staff cuts and working conditions staged a sit-in in front of a Hyatt Hotels Corp flagship Chicago hotel on Thursday. By Andrew Stern
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Gucci, the luxury-goods company owned by PPR SA, said it won an injunction preventing unauthorized use of the Elisabetta Gucci name, thwarting plans by the great-granddaughter of the founder to open a chain of hotels under her moniker. By Andrew Roberts
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The world's biggest indoor theme park, Ferrari World Abu Dhabi, will open on October 28 after nearly three years of construction. By Niall McIlroy
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Global Hospitality Newsletter: July 23, 2010
A upbeat sign that our hospitality industry does appear to be rebounding was the posting of 20+ senior training positions I noted on one of the industry leading employment sites on July 16. With listings globally in hospitality businesses of varying sizes, the emergence of recovery levels of business means that hotels and hospitality businesses must re-hire the training positions they either eliminated or left vacant. By Dr. John Hogan
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It is almost five years since we first issued the popular DO's and DON'Ts of Hotel Technology. A lot has changed since then - both in Hotels and Technology, and so it's time for an update. By Terence Ronson
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Recently overheard from a Director of Sales: "We need to drop our rate that week because we have no group base and we're past the booking window." Translation: We need to drop the transient rate, the one already identified as being the optimal price point for demand conditions that week, to compensate for a lack of group base. By Jil Larson
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It's easy to get swept up in the buzz of social media. Everyday there is another new and exciting social media story to hit the news. The question remains: how are travel companies really using social media to add value?
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The Middle East/Africa hotel development pipeline comprises 455 hotels totalling 126,310 rooms, according to the June 2010 STR Global Construction Pipeline Report released this week.
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Several Atlanta hotels that normally compete for business are now joining forces to attract customers. By Leon Stafford
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Fierce competition among hoteliers in the Republic's hard-hit hospitality industry has seen average room rates drop back to 1999 levels, according to a survey of businesses. By Eoin Burke-Kenndy
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These unusual spots offer much more than a place to rest your head. By Miriam Marcus
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Global Hospitality Newsletter: July 22, 2010
With most hotels and call centers seeing an increase in inquiry calls as demand rebounds in markets, it is more important than ever for your frontline sales representatives to maximize their call conversions and total revenue sold vs. goal. By Doug Kennedy
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If you build it, they will come. If you build it bigger and higher, they will pay to come. By Melanie Nayer
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Study analyzes the explosion of hotel mergers and acquisitions between 2004 and 2007.
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The Civil Aviation Authority is dealing with the repatriation of about 16,000 holidaymakers who were overseas when the Surrey-based operator went into administration on Friday afternoon.
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The Europe hotel development pipeline comprises 670 hotels totalling 117,024 rooms, according to the June 2010 STR Global Construction Pipeline Report released this week. The region reported 310 projects in the In Construction phase with 57,809 rooms.
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The U.S. Department of Commerce recently announced that real spending (adjusted for changes in price) on travel and tourism increased at an annual rate of 3.9 percent in Q1 2010, following a decrease of 1.5 percent (revised) in Q4 2009.
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Marriott International said Thursday it plans to raise room rates in the coming months, as demand from travelers picks up. By Danielle Douglas
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Destination design firm WATG has won first place in the Radical Innovation in Hospitality competition for its entry Mosaic.
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Global Hospitality Newsletter: July 21, 2010
In the last two years, the economy has taken a severe toll on our industry and its resources. In the resulting scramble to stay afloat, many hotels turned to every marketing and operational technique they could uncover. Some of those techniques helped, some didn't. By Neil Salerno
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I'm fairly new to the online space and I want to make sure that I project the best possible image while interacting with others online. Any tips that you might have about what to do and what not to do when communicating online? By Jennifer Rodrigue
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ABTN talks to Paul Tchen, general manager of the Peninsula Shanghai, about the new hotel and Peninsula's future plans.
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Europe is experiencing a recovery in travel from its low points last year. However, this recovery is unlike like past rebounds. Early data for this year show mixed results, with nearly as many countries posting visitor declines as increases. Still, industry data for aviation, lodging, and expectations show we are on an upward, though modest, path to recovery.
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The Asia/Pacific hotel development pipeline comprises 1,007 hotels totalling 252,969 rooms, according to the June 2010 STR Global Construction Pipeline Report released this week.
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The sale of the 17 Campanile- and one Première Classe-branded property, which have a total of 1,549 rooms, is being handled by investment advisory firm Christie & Co.
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Two guests at a top hotel were in hospital last night after nearly 40 people came down with a vomiting and diarrhoea bug. By John Mceachran
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After a Sex and the City-fuelled barrage of gal-pal weekenders, US hotel chain Sonesta is fighting back with its "Guys Getaways" packages.
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Global Hospitality Newsletter: July 20, 2010
Whenever key managers take a vacation- in the winter, summer, or scattered throughout the year- the temporary abandonment of certain positions can tax a hotel. There is perhaps no position for which this is more true than that of revenue manager. By Jean Francois Mourier
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Now that I have your attention with my intriguing post title, allow me to explain just what I mean... and boiling frogs and organ donation do indeed feature in this little blog post! By Jitendra Jain (JJ)
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This research article written by Patrik Hellstrand, Managing Director & Hospitality Consultant of SQInsight Hospitality Consulting, discusses guest satisfaction, and the importance of studies pertaining to guest's quality perceptions of the guest experience.
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Global Hospitality Advisor: National Implications of the July 2010 Atlas Hospitality Group Distressed Hotels Survey
Hotel Lawyer with the latest information on hotel loan defaults, foreclosures, forebearances and distressed sales in California from the Atlas Hospitality Group. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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The crisis is behind us, but there are still many obstacles to opening new hotels. When you identify a good opportunity, don't let it slip out of your grasp. By Cristiano Vasques
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When the State Legislature recently passed a bill meant to stop the use of residential apartments as hotel rooms, tenant advocates and some elected officials spoke favorably of the measure, saying it would end a dangerous and unregulated practice. By Colin Moynihan
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July is National Ice Cream Month, but a stay in the Haagen-Dazs® Sweet Suite in San Francisco's Hotel Triton can make any season ice cream time. The luxurious "Sweet Suite" is a custom-designed room that offers hotel guests a unique and whimsical escape, indulging the senses in flavor and style as only Haagen-Dazs can.
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Started on 15th July 2010, female guests at the Resorts World Casino will have something special to look forward to - a dedicated ladies-only zone, designed specially to provide them with a luxe and comfortable experience.
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Global Hospitality Newsletter: July 19, 2010
Today we decided to take a look back at the history and evolution of pricing in hotels and distribution. A lot, really a lot has changed in hotel revenue management over the last 10 years. By Patrick Landman
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A holiday firm has gone bust leaving 16,000 Brits stranded abroad - and thousands more facing cancelled breaks. By Nick Owens
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It's one thing to read about it or hear from other people how great it is and to listen and watch (often with envy) while other friends show it off to you.
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I've addressed the OTA issue a few times in the past, but it's time to get down to brass tacks. Not all OTAs are created equal, and in my opinion one of them is due for a comeuppance by the hotel industry. By Jil Larson
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News today that TripAdvisor is now the world's most popular travel website, according to comScore Data, with 35 million unique visitors each month. That's a couple of million more than the next biggest, Expedia, which in a neat piece of business actually owns TripAdvisor. By Martin Kelly
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BAHA - the UK's leading educational organisation for professionals involved in financial management, revenue management and IT within the hospitality industry - is delighted to announce that it is forming its first ever ‘Hospitality Revenue Management Community Committee', to provide a major forum for debate, education, and generally raising the profile of the evolving discipline of ‘Revenue Management' within the UK hospitality profession.
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myhotels Group Partner with ‘A Hedonist’s Guide to London’ to Provide Guests with Local Attractions on myhotels.com
Award winning boutique hotel group myhotels are proud to be working with coveted city guide publisher ‘A Hedonist's Guide to...' offering their guests and followers some wonderful tips when visiting the capital. The unique collaboration sees the innovative hotel group provide their valued guests with local neighborhood hints and tips, courtesy of Hg2.
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In the lobby of an up-market hotel in a Copenhagen suburb, a suit-clad businessman pedals away on a stationary bike, periodically glancing at the counter to see how far he has gone and how much energy he has produced. "A bit more sweat and I'll have pedaled enough for a free meal!" says Ruediger Spaetel with a smile as he changes gears.
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Global Hospitality Newsletter: July 16, 2010
Tips for improving hotel revenue include sustainable operations, employee engagement, and internet technology.
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Today's travel consumer is tweeting, texting, emailing, communicating with friends via Facebook, and commenting, often in real-time, on restaurants and hotels via review sites like Yelp and TripAdvisor. How will you reach these hyper-interactive consumers at multiple touch points during the research process? And once your hotel has their attention, what should you do to encourage loyalty to your brand, increase site stickiness, create buzz around your hotel, and ultimately increase bookings? By Max Starkov and Mariana Mechoso Safer
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Morocco, Egypt, Tunisia and Turkey are set to overtake traditional Mediterranean favourites as the most popular for UK travellers.
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Suriname, South Africa or Poland - you might wonder what these very different countries have in common. It is "mindful travel" as some call it or ethical traveling, which is a way of preserving the wonders of the world for future generations. According to the recent report of the "Developing World's 10 Best Ethical Destinations" published by Ethical Traveler, the three countries made it to the list.
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In response to many questions about how to send love energy throughout a hotel, this is how you can do it. Sending love energy is, however, just one of many synergistic elements involved in creating a Spiritual Hospitality guest experience, and they should not be left out. Nevertheless, once your staff have practised sending love energy daily for 3-4 weeks, they will find that they can create in themselves very quickly the warm feeling of being in love before going out to serve the guests. By Peter McAlpine
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While Spain celebrated their first ever FIFA World CupTM championship on Sunday, host country South Africa was also celebrating the end of a successful tournament that saw hundreds of thousands of soccer fans descend upon the country.
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The Canadian hotel development pipeline comprises 211 projects totaling 22,276 rooms, according to the June 2010 STR/TWR/Dodge Construction Pipeline Report released this week. This represents a 14.9-percent decrease in the number of rooms in the pipeline compared to June 2009.
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To coincide with its new brand and website launch, Kiwi Collection has re-imagined WOW Travel as an inspirational travel and lifestyle publication for those looking to expand their horizons.
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Global Hospitality Newsletter: July 15, 2010
Global Staff Movements for June 2010 provided by Spectrum International.
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There's nothing more frustrating, and demotivating for staff than lack of communication and being kept in the dark. Unless people know what's expected of them and what's going on you'll end up with an unhappy team, and ultimately an impact on performance levels and increased staff turnover. By Caroline Cooper
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It's the definitive fashion fantasy: to enter a world created entirely by your favourite fashion designer and never leave. Well, until checkout, that is. From the soft furnishings to the fixtures and fabric, staying in a hotel fashioned by your designer deity - while you wear their wardrobe, of course - is the closest you'll come to experiencing the world of luxury through their eyes. By Jodie McLeod
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Hotel Lawyer with an alert about the Department of Labor's historic action targeting hotels. By Jim Butler
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The French take pride in their sense of romance, sophistication and expertise on everything from couture to gastronomy. And now it's our turn. Mr & Mrs Smith Hotel Collection: France is the latest in the bestselling guidebook series from the world's leading boutique hotel experts.
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Not the movie, not the song lyric, but the launch of HospitalityEducators, a new global resource for the hospitality industry is the celebration. HospitalityEducators offers insights and best practices to help individual hoteliers and groups of hotels improve their market penetration, deliver service excellence and increase their profitability.
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Business Outlook research released by St.George Bank revealed business owners in the hotels, hospitality and tourism sector are a more cautious business group going into the new financial year compared with 11 industry segments surveyed.
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Ethical Hotels Accreditation System - No Takers So Far but Plenty of Properties on the ‘Unworthy’ List
An accreditation scheme founded by the Australian Labor Party and unions to award environmentally and ethically sustainable hotels has failed to find any Australian hotels willing to meet its criteria. By David Drayton
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Global Hospitality Newsletter: July 14, 2010
On a recent trip to an upscale hotel, I had dinner with the restaurant manager. He explained to me that one of the restaurant's main goals was for guests to rate the restaurant a "5", as measured by their guest satisfaction survey. By Dr. Bryan K. Williams
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I've been reading a lot about the mobile channel and I'm interested in trying mobile marketing to promote my property. What is mobile marketing and what is the best way to get started? By Jennifer Rodrigues
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If infinity bathtubs, helicopter transfers and fabulous views are your cup of tea, check out the hotel rooms you should be staying in. By Alison Hunt
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This month ‘Market Focus' profiles inbound visitors who watched or played sport during their visit. ‘Issue of the Month' takes a look at global ageing, and what it might mean for international tourism.
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Travelocity Poll Reveals More Than Half of Travellers Share Vacation Information on Social Media Sites
Travelocity's most recent poll shows more than half of all travelers share vacation information through social media sites. With summer vacations in full swing, many travelers are looking forward to sharing the details of their trips with friends and family.
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Brazil, which will host the 2014 World Cup, kicked off a US$30m worldwide marketing campaign as South Africa handed over the task of organising the tournament.
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InterContinental opened its much-anticipated New York property in the heart of Manhattan July 12, the latest in a string of high-profile openings for the city.
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Hotels in Delhi are expected to raise room rates by 15-20% during the Commonwealth Games, which start from October 3, even as hoteliers are yet to see reasonable number of early reservations.
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Global Hospitality Newsletter: July 13, 2010
After three years of major renovation work Le Bristol in Paris has an entire new wing, and a new general manager. ABTN speaks to Didier Le Calvez to find out more... By Sara Turner
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Through the Eyes of a Hotel Butler: Hotel Butler Service: To have or not to have? That is the question!!!
I had the opportunity to participate in an event which grouped well known luxurious Five Star Hotels worldwide. When visiting their stands I realized that all of them, in one form or another, offered personalized services; however, when asked whether they have a Butler Service, the matching answers did not cease to amaze me: By Osvaldo Torres Cruz
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Essa Khan found the bag of notes stuffed in a safe deposit box while carrying out a routine inspection of a room vacated by a Japanese NGO worker before another guest arrived. By Rob Crilly
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The lingering memory for travellers caught up in the airport closures earlier this spring because of the eruption of the Icelandic volcano, Eyjafjallajokull, will be of days wasted at airports or meetings and holidays cancelled. For hoteliers in London and the city's two major airports, Heathrow and Gatwick, the closures had no significant effect on the long-term trend toward growth in revenue per available room (RevPAR), according to data from STR Global, the leading provider of market information to the global hotel industry.
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Jim Mansfield needed to hatch a plan. Citywest Hotel, his sprawling leisure and conference complex in west Dublin, had suffered a 15 per cent slide in revenues as a result of the slump, but it was still outperforming the market. The hotel and leisure sector was being bruised and battered by the recession. Yet, based on his calculations, Mansfield was confident that Citywest would report an operating profit of between €4.5 million and €5 million for 2009. By Ian Kehoe
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Optimism amongst leading Australian hoteliers is on the rise again after two years of declining demand, falling revenues and stagnant investor demand. Under a theme of "Back on Track" delegates at the annual Australia, New Zealand and Pacific Hotel Industry Conference (ANZPHIC) held in Sydney this week heard speakers from various parts of the industry deliver generally positive news about recent market trends and encouraging forecasts for the near and longer term future for the industry here.
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The U.S. hotel industry reported positive results in all three key performance measurements during the week of 27 June-3 July 2010, according to data from STR.
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During their annual meeting at the InterContinental Chicago members and benefactors of the International Food & Beverage Forum and the International Food & Beverage Forum Hall of Fame Society elected three 2010 Hall of Fame inductees representing the Restaurant, Hotel and Beverage industry.
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Global Hospitality Newsletter: July 12, 2010
A highly anticipated movie coming out later this summer (the Wall Street sequel) contains a great truth in its title: Money Never Sleeps. That is a lesson that financial firms learned long ago, but one that hotels have been slow to internalize. By Jean Francois Mourier
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A LUXURY luxury hotel in Singapore has stolen the title of the world's most expensive and wowed tourists with its unique design. By Kate Schneider
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Great Hotels Organisation (GHO), the London-based hotel sales and marketing alliance representing 3-5 star hotels under the brands Great Hotels of the World, Special Hotels of the World and Metro Hotels has announced its top ten meeting and incentive tips and trends for hoteliers.
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A majority of Americans report that quality customer service is more important to them in today's economic environment (61 percent) and will spend an average of 9-percent more when they believe a company provides excellent service. However, in a challenging economy where growth is harder to achieve, many businesses are missing out on this opportunity.
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Women are prioritising travel above falling in love when it comes to unfulfilled life ambitions, according to a recent survey by online travel community,Thelma & Louise.
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‘Locally sourced' food bought at a nearby supermarket, claiming low-energy for using low-voltage lightbulbs and providing ‘recycleable' instead of ‘recycled' goods are some of the top green ‘fibs' told by accommodation providers. This is according to leading eco-certification organisation Green Tourism Business Scheme which inspects more than 1000 environmental policy documents annually as part of its ICRT*-endorsed accreditation programme.
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Guests at the London Hilton on Park Lane were surprised to see runners hurling themselves through the hotel lobby and up the stairs in a unique charity challenge yesterday.
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Before Britannia, Sweden ruled the waves. From marauding Vikings to Sweden's peak as a European powerhouse in the 17th century, the nation was once a force to be reckoned with on the seas. While Sweden's days as a water warrior are long gone, Swedes still love boats. Sweden has one of the highest numbers of pleasure boats and yachts per capita in the world. Sweden endures long, dark Nordic winters, but the trade-off is the long sunny days that arrive just in time for the summer tourist season.
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Global Hospitality Newsletter: July 9, 2010
One common theme of most hotel industry hospitality training programs is an emphasis on encouraging frontline associates to be pro-active in anticipating needs in advance and in voluntarily mentioning additional, relevant details. Yet in order to deliver pro-active hospitality, frontline associates must first possess a strong working knowledge of their "product." By Doug Kennedy
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Every business has a brand! Why? Because your brand is your businessTM! And, every brand has the opportunity to be good, bad or indifferent; or great. For many brands, being good is just fine, but for those few that really push the envelope they prefer to be great or better yet, AMAZING. This paper focuses on brands that have reached the ‘amazing level'. And the question is what does it take to be amazing? By Carol Chapman
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As hoteliers jump into the (perceived) shark-infested waters of social media and on-line marketing, it is easy to see how a fear of over-spending can creep in. The sheer volume of on-line marketing opportunities can overwhelm even the bravest of hearts, and empty even the fullest of wallets. By Dr. Diana Driscoll
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New Classification for Defining Boutique and Lifestyle Lodgings to Be Set by Hospitality Industry Leaders
The Boutique & Lifestyle Lodging Association (BLLA), a newly formed association dedicated to uniting the world's boutique and lifestyle properties and the suppliers that sustain them, announced plans for developing a universal standard and criteria for defining boutique and lifestyle lodgings.
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One of the most important aspects for e-commerce success has to do with the way the business is presented and the services are sold. Creating a sales-focused website is not trivial but there are many important details that must be taken into account. By Pedro Colaco GuestCentric President and CEO
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A high VAT rate and a lack of tax rebates are making it difficult for hotels here to compete with their counterparts in the rest of Europe, according to two new reports by the financial think-tank Copenhagen Economics.
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Sun, sea, sand...swimming pool? Often taken for granted and not appreciated, that's about to change. HolidayCheck has dived into the depths and pulled out five of the most impressive swimming pools which hotels today have to offer.
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myroombid.com is a new concept designed to save the consumer hundreds of dollars. This website allows people to book accommodation online by nominating the rate they wish to pay.
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Global Hospitality Newsletter: July 8, 2010
So your hotel went through a rough patch - a bad hire, a small fire, an apoplectic bride with singed hair and a scorched wedding dress. That's all behind you now, but there's a problem. A spate of nasty reviews has toppled your ranking on TripAdvisor's Popularity Index to just below a by-the-hour motel on the outskirts of town. Meanwhile, your closest competitor has soared to the top, buoyed by a series of glowing (and suspect) reviews. It's like high school all over again. What can you do? By Daniel Edward Craig
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How a new trend in revenue management and metrics is missing the point. By Jean Francois Mourier
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Maybe I'm a little unusual, but I actually measure hotel marketing success by added revenue and profit. I'm still getting used to the increasingly popular measurement of counting followers and fans. I fear that many hoteliers are spending more time and resources tweeting and posting on non-travel related social media while neglecting the most important travel-related social media like TripAdvisor. By Neil Salerno
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Peaceful, quiet places to recover before another day in the boardroom. By Miriam Marcus
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Gross Operating Profit (GOP) levels of the 5-star hotel sector in China have fallen to the lowest level recorded in the eight years the China Hotel Industry Study has been published. The GOP level of RMB 91,752 per room (USD 13,375) is 39 percent lower than the peak recorded in 2005 and is the fourth straight year the figure has declined.
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Some of Britain's largest industrial cities have become highly fashionable international tourist destinations, a surprising new survey reveals.
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In recent years, the UAE has emerged as one of the world's leading tourist destinations. It is known for its remarkable architecture, iconic buildings and has a reputation for glitz, glamour and opulence. By Mike London
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The price of a hotel in many European cities is continuing to decline, according to data released July 6 by hotel price comparison site Trivago.
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Global Hospitality Newsletter: July 7, 2010
ABTN speaks to Gebhard Rainer, managing director for Europe, Africa and the Middle East at Hyatt Hotels and Resorts, about the group's expansion plans, the rollout of the Hyatt Place brand and changes to its loyalty scheme
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Self-awareness may not always get as much attention as some other leadership fundamentals, but I believe it is the most valuable in terms of raising performance. Being conscious of what they are good at, while accepting that they still have plenty to learn pushes a leader to constantly raise the personal effectiveness bar. Unfortunately, showing any sign of ‘weakness' is still regarded as something to be avoided in many hotels today when in reality it should be seen as a strength; employees certainly see it in a positive light and it helps to build trust and credibility with them when they see that their leader is willing to admit they are not the perfect diamond. By Enda Larkin
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Based on standard accepted research methodology and survey techniques, most Hotels and Cruise Lines fail to capture the true opinion of their guests because of flawed questionnaires and surveys. This article will explain the reasons they fail and how hospitality companies can more accurately capture the true opinion of their guests, and consequentially understand guest loyalty better. By Patrik Hellstrand
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Here's something that the struggling hotel sector prefers not to spotlight: it is a favorite target of hackers. By Joe Sharkey
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Recently, General Manager Ata Kashanian talked about the Mansion's role in the meetings industry, its role as one of the nation's first dedicated conference centers, and what they've learned about meetings through the years. His answers were revealing.
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Hotels in the Asia/Pacific region experienced increases in all three key performance metrics for May 2010 when reported in U.S. dollars, according to data compiled by STR Global.
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A new online aggregator is promising to make searching for airport hotels quicker and easier. Airport Hotels.com simultaneously searches ten hotel booking websites to find the best deals at 3,700 properties near 100 airports worldwide, which it displays using Google maps.
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Langham Place, Beijing Capital Airport opens on August 16, 2010 with a bold new mission: to revolutionize the way we see airport hotels.
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Global Hospitality Newsletter: July 6, 2010
Jean delivers my newspaper. He comes by on his bicycle early in the morning to drop off his papers. He's a pleasant guy. He always waves at me in the morning when he sees me. Sometimes he even stops for a chat. I used to get ‘Le Soir' and ‘De Standaard'. I stopped ‘Le Soir' last year, trying to save some money. By Patrick Landman
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I want to share two very simple but powerful ideas that could radically transform the way the hotel industry utilizes measures like the hotel guest satisfaction index, web analytics, etc. By Jitendra Jain (JJ)
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Welcome to HotStats 2010. TRI has developed HotStats further in the UK over the past year to enable continued reporting on the performance of the hotel market. This publication is focused on the United Kingdom in its entirety and is complemented by coverage on the breakdown of past trends and reviews in the London, England, Scotland and Wales hotel markets for 2009.
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Global Staff Movements for May 2010 provided by Spectrum International.
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Hand Picked Hotels, where Julia Hands is chief executive and Mr Hands is a big creditor, has posted pre-tax losses of £8.2m for the year to November 2009, up from losses of £3.1m the year before. By Louise Armitstead
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Brett Butcher believes Chinese tourists escaping to the sun will revolutionize the leisure industry in Asia. The 50-year-old Australian managing director of Langham Hotels International said ever wealthier people from the colder north of China will increasingly want to take their holidays in warmer climates.
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When Brigida Ruiz opened the door to a "green" hotel room that hadn't been cleaned for several days, she says her heart sank at the sight of the dusty, stained carpet. By Cheryl Chan
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There are losers and then there is Sheldon Adelson. He lost more money in the credit crunch than anyone. Not millions. Not a few billions. He took an 11-digit hit - $US36 billion ($42.7bn). So why is the hotel and casino magnate on top of the world? Literally. By John Arlidge
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Global Hospitality Newsletter: July 5, 2010
Though measuring guest satisfaction may appear as a pretty straight-forward process using leading survey tools; it's often far from the truth. Even when relying on survey methodologies which measure guest's expectations and perceptions, it is difficult to fully understand guest's true opinions and behavioral intentions without taking culture and demographic into consideration. By Patrik Hellstrand
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Unless you have a USP or some point of differentiation, what will make your hotel stand out above all the rest in your area, or competing for the same market? Some can rely on their location, or the building, or history. But what if your hotel has none of that? By Caroline Cooper
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Computers and televisions may some day be one. In the meantime, the folks at The Citizen Hotel in Sacramento have decided to simply do away with TVs altogether and replace them with Mac Minis. All 198 computer-equipped rooms now allow guests to seamlessly watch television, scan their Facebook account, Tweet, stream video, Skype with friends, play World of War Craft, check email, or do anything else their Internet-addicted hearts desire. By Olivia Koski
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Isadore Sharp, credited with creating luxury branded hotels though his iconic Four Seasons Hotels Ltd., announced Friday he was stepping down as chief executive of the chain he founded 50 years ago. By Alexandra Berzon and A.D. Pruitt
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With souring temperatures heating up the UK, the growing US oil slick and the World Cup all influencing travel patterns this month, cheap flights comparison site Skyscanner investigates the flights trends for June 2010.
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Almost one-quarter of travel companies have seen their sales volume rise by more than 20% year-on-year in 2010.
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Morgans Hotel Group Co. (NASDAQ: MHGC) ("MHG"), the original boutique hotel company, announces its plans to take a further step into social media with the launch of its official branded Tumblr, "Morgans / Back Of House."
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One of Saigon's most historic addresses, the Caravelle Hotel, continues to set the pace for five-star properties operating in Vietnam's largest metropolis. In fact, the Caravelle's progressive approach to Wi-Fi means you can now log in before you check in.
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Global Hospitality Newsletter: July 2, 2010
Receivers have moved in to take control of the company that runs one of Auckland's top hotels, the Westin Lighter Quay.
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Road warriors find today's technology is essential to multi-tasking and life management while away. Business travelers ranked adjusting travel plans, making dinner reservations and checking into hotels as three of the top four "must-have" mobile applications, according to a recent survey from Omni Hotels & Resorts.
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Nothing is out of reach for Virgin-founder Sir Richard Branson. On yesterday's inaugural flight from Los Angeles to Toronto, Branson dished on all things Virgin, including the upcoming 'rumored' Virgin Hotels. By Melanie Nayer
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The hospitality industry has taken a hit during the recession, but some chains are climbing back. And if they want to stay on top, brand strength is going to be a key part of the rebound, says InterContinental Hotels Group CEO Andrew Cosslett. By Shelley DuBois
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The travel industry using social media as a marketing channel makes complete sense and for the most part, travel organisations can be commended on their social media activity. However, in lieu of the Econsultancy/Turkish Airlines Social Media and the Travel Sector Trends briefing, it seems that sometimes things can turn sour. Here are a few examples... By Jake Hird
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China's exports have already acquired for it the title of the new world champion. In addition the current year, 2010, will see the Chinese capturing a another new record: according to the latest predictions from ITB Berlin. Following the economic recession, China's population will again be displaying a disproportionately keen interest in travel, with many travel plans actually being made during the current year.
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Hotel profits in Hamburg and Madrid soared in May thanks to the cities hosting two separate soccer cup finals, according to the latest HotStats survey from TRI Hospitality Consulting.
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It is an interesting experience when you observe current and pending solutions to a modern day dilemma, like sustainability, being vastly improved upon using ideas from great 20th century minds. Modern day science, and its implementation, can be carried out in a remote area of the world, where tribes still conduct life under the hunter-gatherer lifestyle. By Bradley Cocks
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Global Hospitality Newsletter: July 1, 2010
One of the most vexing challenges for the marketers of travel services is that of addressing a fundamental dilemma in contemporary marketing practice: it has become more difficult to influence people as it has become easier to reach them.
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Are Asians the more suppressed lot when it comes to love and sex? Not according to Mr & Mrs Smith, the world's leading boutique hotel experts, who recently ran a worldwide love survey. The experts on romantic weekends and risqué retreats share some of the racy secrets confessed by Australasians (Australians and New Zealanders) and Asians.
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Back in golden times, I frequently took spontaneous trips to recharge my batteries, even if only for the weekend. My favourite spots were Las Vegas, Aruba, or cruising the Caribbean. I did all three at least once every year between 2000 and 2008. I've done none of them since. By Jil Larson
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"Access America Vacation Confidende Index" reveals opportunity for the travel industry.
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Judging by the size of the crowd at last week's HITEC trade show, and the air of professionalism among the exhibitors, i.e., a lack of the hucksterism evident in the past, it seems as though hotel technology may have finally come of age. By Ed Watkins
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Pegasus Solutions has launched a VAT (value-added tax) self-enrollment site to facilitate the formation of international VAT self-billing agreements between hotels and agents. In the tradition of social networking, the site allows hotels and agents to register with a VAT ID and request "connections" to enter into official 12-month VAT self-billing agreements.
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"Every traveler wants to experience a little VIP luxury on vacation, no matter their budget," said Orbitz insider, Jeanenne Tornatore. "It's great to show consumers that a high-end, celebrity-like getaway is within reach, even on a budget."
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England's football team was the victim of thefts by staff at its luxury hotel in Rustenburg, South Africa.
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