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ehotelier Hospitality News Archives: July 2010Global Hospitality Newsletter: July 30, 2010Why Company Team Meetings are ImportantHotel company team meetings are especially critical this year as we are emerging from the recession into a fragile recovery. Q2 demand increased by an historic percentage of 8.7% according to STR. Bobby Bowers, senior VP at STR, states that "We're forecasting full-year 2010 RevPAR growth of just over 5 percent, driven almost exclusively by occupancy gains." By Carol Verret More... [1141 views] A Hotel Executive on How to Get Good ServicePaul James, global brand leader at St. Regis Hotels and Resorts, estimates that he spends no less than 150 nights a year in hotel rooms. His experience goes well beyond his own company's brand; he often checks out the competition by staying at other hotels. More... [1050 views] Building a Passion for the ExperienceGlobal authors and writers have noted that that travel is one of humankind's most enduring symbols of freedom and ability to enjoy life. The concept of travel is inbred into the human experience, and we as hoteliers need to be proactive in how we deliver that experience to each one of our guests. By Dr. John Hogan More... [532 views] International GDS Bookings Deliver Highest ADR Increase for 2010Hotel average daily rates (ADR) in both corporate and leisure travel are, for the first time since the downturn, remaining steady or growing according to July's The Pegasus View from Pegasus Solutions. The report, drawn from billions of transactions for nearly 100,000 Pegasus customers worldwide, indicates hoteliers, even in leisure markets, are no longer feeling they have to trade deep ADR discounts for reasonable occupancy. More... [801 views] Skyscanner Reveals the Five Best Naked VacationsWith no bulky clothes, packing for a naked holiday is simple. Just remember ample supplies of sun block! More... [1293 views] Business Travel Bolsters WyndhamHotel operator raises guidance in what's shaping up as a comeback season for the industry. By Jacquelyn Smith More... [478 views] Aloft, Indigo Hotel Brands Rank Up with Established ChainsSome of the hotel industry's newest chains - all of which offer free wireless Internet in guest rooms - are ranking surprisingly high with guests amid what's been one of the worst downturns in travel. By Barbara De Lollis More... [583 views] Weekly Hotels Top Five of Five - PortugalLisbon is almost halfway through its ambitious Portugal Arte festival this week, a newly created event designed to bring original art by Portuguese artists closer to the public. More... [390 views] Global Hospitality Newsletter: July 29, 2010Is the Role of the Hotel Concierge Going Obsolete?I can see dignified concierges everywhere clutching their golden keys and gasping in indignation at the title of this article. But hear me out. By Daniel Edward Craig More... [2692 views] The Dynamics of Green Restaurant PatronageA study of 393 residents of Taiwan found that most said that they would be willing to pay more for menu items at restaurants that used sustainable practices. The study was conducted in a shopping mall to avoid the recency effect that would occur if restaurant patrons were surveyed after dining. Not surprisingly, the analysis found a strong connection between the respondents' own ecological behavior and their intention to patronize a "green" restaurant. By Hsin-Hui Hu, H.G. Parsa, and John Self More... [471 views] Stable Recovery for London Hoteliers in First Half of 2010, But Different Picture for the RegionsHoteliers in London have posted stable figures for the first half of the year indicating that their recovery is well under way, but while occupancy in the regions has begun to look stronger, room rate and rooms yield are still lagging, according to preliminary monthly figures released today by PKF Hotel Consultancy Services. More... [751 views] New Survey Reveals Emerging Travel Preferences and Intentions of Family TravellersThe family market ranks as one of the most important to the travel industry, and the newly-released Ypartnership/Harrison Group 2010 Portrait of American Travelers (SM) provides an intriguing look at the changing travel habits and preferences of these leisure travelers. The survey is the most comprehensive examination of the travel behavior of Americans with an annual household income of more than $50,000. More... [624 views] Ten Most Popular Island Destinations of UK Travellers for the Summer of 2010Hotel price comparison site www.trivago.co.uk has brought together a list of the ten most popular islands in the summer of 2010 among British travellers. Featured in the top ten is the Channel Island of Jersey, several of the Canary Islands, and more exotic destinations such as Key West in Florida and O'ahu in Hawaii. More... [826 views] 5 Years Jail For Conman Who ‘Sold’ Ritz For £250 mA conman was jailed for five years on Tuesday after being convicted of trying to sell London's famed Ritz hotel for £250 million. By Anthony Lee More... [853 views] How Hoteliers & Restaurants Can Start Using FoursquareThis year, Social Media is all about localization and relevancy. Believe it or not, people are willing to share their whereabouts and happy to tell their friends and family where they are almost instantly thanks to applications available on smart phones like Android phones (I use a Nexus One myself for 2 weeks now), iPhone, Blackberry and others. More... [924 views] Hyatt Breaks Hotel Traditions From Front Desk To FreebiesFrequents travelers Christopher Wethers and Elaine Van Carmichael are checking into Marriott Courtyard, Hilton Garden Inn and Hampton Inn hotels less often now that they've discovered Hyatt Place, a midprice chain that Hyatt launched four years ago. By Barbara De Lollis More... [943 views] Global Hospitality Newsletter: July 28, 2010Price Impact on Guest SatisfactionResearch within the hospitality industry suggests that price plays a significant role in the perception guests have towards the value and quality of the hospitality product they are buying (Mattila et al., 2003, p. 329). Guests simply expect to receive a higher level of service when they pay more for the service (Matzler et al., 2006, p. 181). Within the hotel and cruise industry, this in essence means that higher performing yields result in higher guest expectations. By Patrik Hellstrand More... [1636 views] Bad Workman or Poor ToolsThe saying goes "a bad workman always blames his tools". But is it always the workmen that are at fault? By Caroline Cooper More... [1049 views] Hotel Internet Marketing by 2013 – Are we on Track?I came across a piece I'd written about 17-18 months ago on the future of hotel internet marketing. The article talked about 5 broad tech trends that I thought would radically alter the way we approached digital / internet marketing for hotels back at the end of 2008. I thought it'd be fun to take a re-look at the article and see how far we've actually come in the last year or more and if those predictions still hold water... here goes: By Jitendra Jain More... [1211 views] What Makes It So Great? An Analysis of Human Resources Practices among Fortune’s Best Companies to Work ForThis analysis seeks to identify the factors that qualify a company for such awards as the Fortune list of 100 best companies to work for. Noting that only four hospitality firms are on the list, this analysis adds companies that have similar operating challenges to the hospitality industry, chiefly health-care systems and grocery stores, both large and small. By Timothy R. Hinkin Ph.D. and J. Bruce Tracey Ph.D. More... [1013 views] New Research from Expedia Media Provides Insight into Destination Marketing TrendsExpedia, Inc., has released insights from a new study on destination marketing organization (DMO) advertising trends. Commissioned by Expedia and conducted by Revel, the study most notably revealed that DMOs are significantly shifting ad dollars online and away from offline media, with some DMOs saying that online now accounts for more than 50 percent of the organization's total advertising budget. More... [758 views] Generation Y’s Green Hotel DemandsA new study of the workplace preferences of Generation Y (people born between 1981 and 2000) reveals some striking information - and provides an important heads up for green hotels that hope to attract this up-and-coming demographic. More... [1172 views] Skyscanner Reveals British Travellers’ Attitudes to Bare Chests and BikinisOver 3,000 people voted in the Skyscanner poll which surveyed attitudes towards both men and women wearing swimwear and going topless and shirtless. More... [516 views] Guest Requests Getting Outrageous at HotelsThe next time you forget to pack your toothbrush -- again -- hold your head high when requesting a spare from the hotel, confident in the knowledge that someone before you asked for 30 pig eyes on ice. That's just one of more than 100 extraordinary guest requests documented in an internal Fairmont Hotels document obtained by Postmedia News. By Misty Harris More... [1696 views] Global Hospitality Newsletter: July 27, 2010Hotelier of the Week: Brian McGuinnessAfter Starwood's announcement that London is to get its first Aloft, Andrew Gough speaks to Brian McGuinness global brand leader for Starwood's speciality select brands, including Four Points by Sheraton and Element, as well as the select service brand Aloft. More... [534 views] Up-selling at the Front DeskWith the increasingly dominant role of technology, methods for making travel plans have changed dramatically over the past decade. By Leora H Lanz and Lacey Hagen More... [2228 views] Rate Parity Simply Does Not ExistWake up! Stop dreaming... all this blah blah blah about rate parity... please, give me a break... it doesn't exist!!! When will hotel finally get it and start understanding that as long as they do not become more professional they will not control their rate integrity... By Patrick Landman More... [1580 views] Visitor Arrivals to Asia and the Pacific Grew by 10% in the First Five Months of 2010The PATA released the preliminary Asia and the Pacific1 international visitor arrivals figures for the months of April and May 2010, showing year-on-year growth in arrivals of seven per cent and 16% respectively. For the first five months of 2010, international visitor arrivals to the region grew by a robust 10% as compared to the same period last year. More... [393 views] Australian Hospitality Industry Urged to Control PestsAustralian hotels and motels are at risk of disease and damage if vermin and insect infestation isn't effectively controlled. In an effort to reduce the impact of pests this year's Hospitality Industry Guide to Workplace Safety is supplying hospitality workers with vital pest control measures. More... [891 views] 152 Arrested at Hotel Union Rally in San FranciscoSan Francisco police arrested 152 people for blocking traffic outside the Grand Hyatt Hotel on Thursday night as UniteHere Local 2 rallied 1,400 union members to call attention to their 11-month-old contract dispute with the city's largest hotel chains. By Tom Abate More... [472 views] Shop Smart: Good Hotel Choices Exist for Shoppers of Every BudgetThe rough economy has taken its toll on the hospitality industry, and Consumer Reports' hotel survey found good hotel choices for every budget. Readers found the Ritz-Carlton, Homewood Suites, Renaissance, Drury Inn & Suites and Microtel Inn & Suites were among the most satisfying of 48 chains in their respective categories. More... [395 views] Milestone Pockets Multiple Awards for Hotel Website Design and Internet Marketing StrategiesMilestone Internet Marketing, Inc. announced today that it was the recipient of multiple awards for its creative hotel website designs and innovative Internet marketing strategies in three recent Internet marketing competitions. More... [398 views] Global Hospitality Newsletter: July 26, 2010Best Practices in Revenue Management, Part 1This article is the first in a series addressing best practices in the area of hotel revenue management. By Jean Francois Mourier More... [3266 views] Google Maps Adds Hotel Booking for AllGoogle Maps will soon open its hotel search and pricing feature to all U.S. users, according to Tnooz.com. Previously, the feature was available only to select Google Maps users. By Rik Fairlie More... [865 views] Luxury Hotels Carve a Niche in CairoA luxury hotel market is emerging in Cairo alongside the recovery of Egypt's tourism industry after the downturn, hoteliers and analysts say. By Rebecca Bundhun More... [626 views] Weekly Hotels Top Five of Five - IrelandThe Galway Arts Festival comes to a close later this week, after a two-week celebration of art, music, theater and literature in the Irish city. Over 150,000 people are estimated to attend the festival every year, making it a significant event in Ireland's tourism calendar, which is itself getting busier. More... [428 views] Career Expo 2010The success of the AAHS' Annual National Hospitality Career Expo, now in its ninth year, demonstrates the close relationship the Association enjoys with industry and fulfils the AAHS' charter to collectively promote the hospitality industry as a career path. More... [930 views] Lacking Contract, Union Hotel Workers Protest HyattHundreds of unionized hotel workers seeking a new contract and protesting staff cuts and working conditions staged a sit-in in front of a Hyatt Hotels Corp flagship Chicago hotel on Thursday. By Andrew Stern More... [510 views] Gucci Wins Order Preventing Founder's Descendant from Using Name for HotelGucci, the luxury-goods company owned by PPR SA, said it won an injunction preventing unauthorized use of the Elisabetta Gucci name, thwarting plans by the great-granddaughter of the founder to open a chain of hotels under her moniker. By Andrew Roberts More... [515 views] Countdown for Ferrari World Theme ParkThe world's biggest indoor theme park, Ferrari World Abu Dhabi, will open on October 28 after nearly three years of construction. By Niall McIlroy More... [983 views] Global Hospitality Newsletter: July 23, 2010Train the Trainer: Effectively Reaching Today’s Adult LearnersA upbeat sign that our hospitality industry does appear to be rebounding was the posting of 20+ senior training positions I noted on one of the industry leading employment sites on July 16. With listings globally in hospitality businesses of varying sizes, the emergence of recovery levels of business means that hotels and hospitality businesses must re-hire the training positions they either eliminated or left vacant. By Dr. John Hogan More... [1145 views] DO's and DON'Ts of Hotel TechnologyIt is almost five years since we first issued the popular DO's and DON'Ts of Hotel Technology. A lot has changed since then - both in Hotels and Technology, and so it's time for an update. By Terence Ronson More... [2991 views] Uncommon Common SenseRecently overheard from a Director of Sales: "We need to drop our rate that week because we have no group base and we're past the booking window." Translation: We need to drop the transient rate, the one already identified as being the optimal price point for demand conditions that week, to compensate for a lack of group base. By Jil Larson More... [1222 views] Five Ways Travel Companies are Using Social Media to Add ValueIt's easy to get swept up in the buzz of social media. Everyday there is another new and exciting social media story to hit the news. The question remains: how are travel companies really using social media to add value? More... [1135 views] STR Global Reports Middle East/Africa Hotel Pipeline for June 2010The Middle East/Africa hotel development pipeline comprises 455 hotels totalling 126,310 rooms, according to the June 2010 STR Global Construction Pipeline Report released this week. More... [456 views] Hotel Competitors Become Friends to Snag BusinessSeveral Atlanta hotels that normally compete for business are now joining forces to attract customers. By Leon Stafford More... [464 views] Hotel Room Rates Fall to 1999 LevelsFierce competition among hoteliers in the Republic's hard-hit hospitality industry has seen average room rates drop back to 1999 levels, according to a survey of businesses. By Eoin Burke-Kenndy More... [633 views] Quirky Hotels Across AmericaThese unusual spots offer much more than a place to rest your head. By Miriam Marcus More... [601 views] Global Hospitality Newsletter: July 22, 2010Mastering Your Mystery ShoppingWith most hotels and call centers seeing an increase in inquiry calls as demand rebounds in markets, it is more important than ever for your frontline sales representatives to maximize their call conversions and total revenue sold vs. goal. By Doug Kennedy More... [1116 views] World’s Tallest Hotel To Open in Hong Kong by Ritz CarltonIf you build it, they will come. If you build it bigger and higher, they will pay to come. By Melanie Nayer More... [2240 views] Cornell Hospitality Analysis Finds Takeovers Aimed at Large Hotel Operators and Small REITsStudy analyzes the explosion of hotel mergers and acquisitions between 2004 and 2007. More... [753 views] Administrators Appointed to Failed GoldtrailThe Civil Aviation Authority is dealing with the repatriation of about 16,000 holidaymakers who were overseas when the Surrey-based operator went into administration on Friday afternoon. More... [307 views] STR Global Reports Europe Hotel Pipeline for June 2010The Europe hotel development pipeline comprises 670 hotels totalling 117,024 rooms, according to the June 2010 STR Global Construction Pipeline Report released this week. The region reported 310 projects in the In Construction phase with 57,809 rooms. More... [447 views] Growth of Travel and Tourism Spending Outpaced the Growth of U.S. EconomyThe U.S. Department of Commerce recently announced that real spending (adjusted for changes in price) on travel and tourism increased at an annual rate of 3.9 percent in Q1 2010, following a decrease of 1.5 percent (revised) in Q4 2009. More... [605 views] Marriott Plans to Hike Room RatesMarriott International said Thursday it plans to raise room rates in the coming months, as demand from travelers picks up. By Danielle Douglas More... [846 views] Pop-up Hotel Wins 'Radical Innovation' AwardDestination design firm WATG has won first place in the Radical Innovation in Hospitality competition for its entry Mosaic. More... [459 views] Global Hospitality Newsletter: July 21, 2010Three Changes We Will See in Hotel Marketing in 2011In the last two years, the economy has taken a severe toll on our industry and its resources. In the resulting scramble to stay afloat, many hotels turned to every marketing and operational technique they could uncover. Some of those techniques helped, some didn't. By Neil Salerno More... [2381 views] Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dI'm fairly new to the online space and I want to make sure that I project the best possible image while interacting with others online. Any tips that you might have about what to do and what not to do when communicating online? By Jennifer Rodrigue More... [409 views] Hotelier of the Week: Paul TchenABTN talks to Paul Tchen, general manager of the Peninsula Shanghai, about the new hotel and Peninsula's future plans. More... [637 views] European Tourism in 2010 - Trends & ProspectsEurope is experiencing a recovery in travel from its low points last year. However, this recovery is unlike like past rebounds. Early data for this year show mixed results, with nearly as many countries posting visitor declines as increases. Still, industry data for aviation, lodging, and expectations show we are on an upward, though modest, path to recovery. More... [1004 views] Shanghai Tops the Total Active Pipeline for Asia/PacificThe Asia/Pacific hotel development pipeline comprises 1,007 hotels totalling 252,969 rooms, according to the June 2010 STR Global Construction Pipeline Report released this week. More... [533 views] Budget Hotel Chain Up For SaleThe sale of the 17 Campanile- and one Première Classe-branded property, which have a total of 1,549 rooms, is being handled by investment advisory firm Christie & Co. More... [840 views] Vomiting Bug Outbreak at Top Glasgow Hotel Hits 38 Putting Two in HospitalTwo guests at a top hotel were in hospital last night after nearly 40 people came down with a vomiting and diarrhoea bug. By John Mceachran More... [770 views] Hotel Chain Fights Back with 'Guys Getaways'After a Sex and the City-fuelled barrage of gal-pal weekenders, US hotel chain Sonesta is fighting back with its "Guys Getaways" packages. More... [565 views] Global Hospitality Newsletter: July 20, 2010Bon Voyage: Your Revenue Manager is on Vacation. Now What?Whenever key managers take a vacation- in the winter, summer, or scattered throughout the year- the temporary abandonment of certain positions can tax a hotel. There is perhaps no position for which this is more true than that of revenue manager. By Jean Francois Mourier More... [1372 views] The Link between Facebook, Organ Donation and Boiling FrogsNow that I have your attention with my intriguing post title, allow me to explain just what I mean... and boiling frogs and organ donation do indeed feature in this little blog post! By Jitendra Jain (JJ) More... [667 views] Guest's Quality PerceptionsThis research article written by Patrik Hellstrand, Managing Director & Hospitality Consultant of SQInsight Hospitality Consulting, discusses guest satisfaction, and the importance of studies pertaining to guest's quality perceptions of the guest experience. More... [1427 views] Global Hospitality Advisor: National Implications of the July 2010 Atlas Hospitality Group Distressed Hotels SurveyHotel Lawyer with the latest information on hotel loan defaults, foreclosures, forebearances and distressed sales in California from the Atlas Hospitality Group. By Jim Butler and the Global Hospitality Group® Hotel Lawyers More... [360 views] The Obstacles to Making New Hotels FeasibleThe crisis is behind us, but there are still many obstacles to opening new hotels. When you identify a good opportunity, don't let it slip out of your grasp. By Cristiano Vasques More... [546 views] A Bill to Stop Illegal Hotels, and a ProtestWhen the State Legislature recently passed a bill meant to stop the use of residential apartments as hotel rooms, tenant advocates and some elected officials spoke favorably of the measure, saying it would end a dangerous and unregulated practice. By Colin Moynihan More... [449 views] 'The' Hotel Suite for Ice Cream LoversJuly is National Ice Cream Month, but a stay in the Haagen-Dazs® Sweet Suite in San Francisco's Hotel Triton can make any season ice cream time. The luxurious "Sweet Suite" is a custom-designed room that offers hotel guests a unique and whimsical escape, indulging the senses in flavor and style as only Haagen-Dazs can. More... [1373 views] Resorts World Sentosa Breaks New Ground with Ladies-only Zone at CasinoStarted on 15th July 2010, female guests at the Resorts World Casino will have something special to look forward to - a dedicated ladies-only zone, designed specially to provide them with a luxe and comfortable experience. More... [722 views] Global Hospitality Newsletter: July 19, 2010Evolution of Hotel PricingToday we decided to take a look back at the history and evolution of pricing in hotels and distribution. A lot, really a lot has changed in hotel revenue management over the last 10 years. By Patrick Landman More... [2277 views] Bust Holiday Firm Leaves 16,000 Brits Stranded AbroadA holiday firm has gone bust leaving 16,000 Brits stranded abroad - and thousands more facing cancelled breaks. By Nick Owens More... [704 views] Why I Have to Tread Carefully with my iPadIt's one thing to read about it or hear from other people how great it is and to listen and watch (often with envy) while other friends show it off to you. More... [951 views] What Would Expedia Do vs What Would You Do?I've addressed the OTA issue a few times in the past, but it's time to get down to brass tacks. Not all OTAs are created equal, and in my opinion one of them is due for a comeuppance by the hotel industry. By Jil Larson More... [1490 views] What Do Internet Globalisation and Americanisation Have in Common?News today that TripAdvisor is now the world's most popular travel website, according to comScore Data, with 35 million unique visitors each month. That's a couple of million more than the next biggest, Expedia, which in a neat piece of business actually owns TripAdvisor. By Martin Kelly More... [676 views] BAHA - a Community for Discussion and Education about ‘Revenue Management’BAHA - the UK's leading educational organisation for professionals involved in financial management, revenue management and IT within the hospitality industry - is delighted to announce that it is forming its first ever ‘Hospitality Revenue Management Community Committee', to provide a major forum for debate, education, and generally raising the profile of the evolving discipline of ‘Revenue Management' within the UK hospitality profession. More... [557 views] myhotels Group Partner with ‘A Hedonist’s Guide to London’ to Provide Guests with Local Attractions on myhotels.comAward winning boutique hotel group myhotels are proud to be working with coveted city guide publisher ‘A Hedonist's Guide to...' offering their guests and followers some wonderful tips when visiting the capital. The unique collaboration sees the innovative hotel group provide their valued guests with local neighborhood hints and tips, courtesy of Hg2. More... [406 views] Guests Pedal to a Cheaper Stay at Eco-HotelIn the lobby of an up-market hotel in a Copenhagen suburb, a suit-clad businessman pedals away on a stationary bike, periodically glancing at the counter to see how far he has gone and how much energy he has produced. "A bit more sweat and I'll have pedaled enough for a free meal!" says Ruediger Spaetel with a smile as he changes gears. More... [448 views] Global Hospitality Newsletter: July 16, 2010Cornell Hospitality Report Highlights Innovative Hospitality Concepts on Three ContinentsTips for improving hotel revenue include sustainable operations, employee engagement, and internet technology. More... [1191 views] Engaging the Hyper-Interactive TravellerToday's travel consumer is tweeting, texting, emailing, communicating with friends via Facebook, and commenting, often in real-time, on restaurants and hotels via review sites like Yelp and TripAdvisor. How will you reach these hyper-interactive consumers at multiple touch points during the research process? And once your hotel has their attention, what should you do to encourage loyalty to your brand, increase site stickiness, create buzz around your hotel, and ultimately increase bookings? By Max Starkov and Mariana Mechoso Safer More... [1135 views] Shift in UK Holidaymakers’ TastesMorocco, Egypt, Tunisia and Turkey are set to overtake traditional Mediterranean favourites as the most popular for UK travellers. More... [650 views] Top Ten Ethical Destinations in the WorldSuriname, South Africa or Poland - you might wonder what these very different countries have in common. It is "mindful travel" as some call it or ethical traveling, which is a way of preserving the wonders of the world for future generations. According to the recent report of the "Developing World's 10 Best Ethical Destinations" published by Ethical Traveler, the three countries made it to the list. More... [643 views] How to Fill Your Hotel with Love EnergyIn response to many questions about how to send love energy throughout a hotel, this is how you can do it. Sending love energy is, however, just one of many synergistic elements involved in creating a Spiritual Hospitality guest experience, and they should not be left out. Nevertheless, once your staff have practised sending love energy daily for 3-4 weeks, they will find that they can create in themselves very quickly the warm feeling of being in love before going out to serve the guests. By Peter McAlpine More... [1157 views] FIFA World Cup™ Provides Strong Kick to South Africa Tourism RevenuesWhile Spain celebrated their first ever FIFA World CupTM championship on Sunday, host country South Africa was also celebrating the end of a successful tournament that saw hundreds of thousands of soccer fans descend upon the country. More... [311 views] Canadian Pipeline Down From Last YearThe Canadian hotel development pipeline comprises 211 projects totaling 22,276 rooms, according to the June 2010 STR/TWR/Dodge Construction Pipeline Report released this week. This represents a 14.9-percent decrease in the number of rooms in the pipeline compared to June 2009. More... [729 views] Kiwi Collection Launches Refreshed WOW Travel: A Digital Travel & Lifestyle MagazineTo coincide with its new brand and website launch, Kiwi Collection has re-imagined WOW Travel as an inspirational travel and lifestyle publication for those looking to expand their horizons. More... [748 views] Global Hospitality Newsletter: July 15, 2010On the Move - June 2010Global Staff Movements for June 2010 provided by Spectrum International. More... [2073 views] Do Your Hotel Staff Know the Score?There's nothing more frustrating, and demotivating for staff than lack of communication and being kept in the dark. Unless people know what's expected of them and what's going on you'll end up with an unhappy team, and ultimately an impact on performance levels and increased staff turnover. By Caroline Cooper More... [1708 views] Fitting Rooms: World's Most Fashionable HotelsIt's the definitive fashion fantasy: to enter a world created entirely by your favourite fashion designer and never leave. Well, until checkout, that is. From the soft furnishings to the fixtures and fabric, staying in a hotel fashioned by your designer deity - while you wear their wardrobe, of course - is the closest you'll come to experiencing the world of luxury through their eyes. By Jodie McLeod More... [689 views] U.S. Department of Labour Targets the Hospitality IndustryHotel Lawyer with an alert about the Department of Labor's historic action targeting hotels. By Jim Butler More... [1016 views] Ehotelier Monthly Book Review: FRENCH FANCIES Mr & Mrs Smith Hotel Collection: FranceThe French take pride in their sense of romance, sophistication and expertise on everything from couture to gastronomy. And now it's our turn. Mr & Mrs Smith Hotel Collection: France is the latest in the bestselling guidebook series from the world's leading boutique hotel experts. More... [697 views] Born on the Fourth of JulyNot the movie, not the song lyric, but the launch of HospitalityEducators, a new global resource for the hospitality industry is the celebration. HospitalityEducators offers insights and best practices to help individual hoteliers and groups of hotels improve their market penetration, deliver service excellence and increase their profitability. More... [387 views] Hotels, Hospitality and Tourism Business Owners Cautious as Economy RecoversBusiness Outlook research released by St.George Bank revealed business owners in the hotels, hospitality and tourism sector are a more cautious business group going into the new financial year compared with 11 industry segments surveyed. More... [423 views] Ethical Hotels Accreditation System - No Takers So Far but Plenty of Properties on the ‘Unworthy’ ListAn accreditation scheme founded by the Australian Labor Party and unions to award environmentally and ethically sustainable hotels has failed to find any Australian hotels willing to meet its criteria. By David Drayton More... [361 views] Global Hospitality Newsletter: July 14, 2010World-Class Service 101: Know the Difference between Meeting and Exceeding ExpectationsOn a recent trip to an upscale hotel, I had dinner with the restaurant manager. He explained to me that one of the restaurant's main goals was for guests to rate the restaurant a "5", as measured by their guest satisfaction survey. By Dr. Bryan K. Williams More... [2887 views] Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dI've been reading a lot about the mobile channel and I'm interested in trying mobile marketing to promote my property. What is mobile marketing and what is the best way to get started? By Jennifer Rodrigues More... [499 views] The World’s Most Expensive Hotel RoomsIf infinity bathtubs, helicopter transfers and fabulous views are your cup of tea, check out the hotel rooms you should be staying in. By Alison Hunt More... [1955 views] Foreign Tourists Spend £2.3 Billion a Year Watching and Playing SportThis month ‘Market Focus' profiles inbound visitors who watched or played sport during their visit. ‘Issue of the Month' takes a look at global ageing, and what it might mean for international tourism. More... [503 views] Travelocity Poll Reveals More Than Half of Travellers Share Vacation Information on Social Media SitesTravelocity's most recent poll shows more than half of all travelers share vacation information through social media sites. With summer vacations in full swing, many travelers are looking forward to sharing the details of their trips with friends and family. More... [754 views] Brazil Kicks Off $30m Tourism PushBrazil, which will host the 2014 World Cup, kicked off a US$30m worldwide marketing campaign as South Africa handed over the task of organising the tournament. More... [575 views] New Times Square Hotel Opens Amid NYC's Hotel BoomInterContinental opened its much-anticipated New York property in the heart of Manhattan July 12, the latest in a string of high-profile openings for the city. More... [630 views] No Rush for Bookings Yet but Delhi Hotels to Raise Rates During GamesHotels in Delhi are expected to raise room rates by 15-20% during the Commonwealth Games, which start from October 3, even as hoteliers are yet to see reasonable number of early reservations. More... [320 views] Global Hospitality Newsletter: July 13, 2010Hotelier of the week: Didier Le CalvezAfter three years of major renovation work Le Bristol in Paris has an entire new wing, and a new general manager. ABTN speaks to Didier Le Calvez to find out more... By Sara Turner More... [831 views] Through the Eyes of a Hotel Butler: Hotel Butler Service: To have or not to have? That is the question!!!I had the opportunity to participate in an event which grouped well known luxurious Five Star Hotels worldwide. When visiting their stands I realized that all of them, in one form or another, offered personalized services; however, when asked whether they have a Butler Service, the matching answers did not cease to amaze me: By Osvaldo Torres Cruz More... [1547 views] Pakistani Hotel Cleaner Returns $50000 in Cash Left Behind by Forgetful GuestEssa Khan found the bag of notes stuffed in a safe deposit box while carrying out a routine inspection of a room vacated by a Japanese NGO worker before another guest arrived. By Rob Crilly More... [806 views] Ash Cloud AftermathThe lingering memory for travellers caught up in the airport closures earlier this spring because of the eruption of the Icelandic volcano, Eyjafjallajokull, will be of days wasted at airports or meetings and holidays cancelled. For hoteliers in London and the city's two major airports, Heathrow and Gatwick, the closures had no significant effect on the long-term trend toward growth in revenue per available room (RevPAR), according to data from STR Global, the leading provider of market information to the global hotel industry. More... [804 views] The Mansfield SagaJim Mansfield needed to hatch a plan. Citywest Hotel, his sprawling leisure and conference complex in west Dublin, had suffered a 15 per cent slide in revenues as a result of the slump, but it was still outperforming the market. The hotel and leisure sector was being bruised and battered by the recession. Yet, based on his calculations, Mansfield was confident that Citywest would report an operating profit of between €4.5 million and €5 million for 2009. By Ian Kehoe More... [498 views] Optimism Returns to Australian HotelsOptimism amongst leading Australian hoteliers is on the rise again after two years of declining demand, falling revenues and stagnant investor demand. Under a theme of "Back on Track" delegates at the annual Australia, New Zealand and Pacific Hotel Industry Conference (ANZPHIC) held in Sydney this week heard speakers from various parts of the industry deliver generally positive news about recent market trends and encouraging forecasts for the near and longer term future for the industry here. More... [523 views] Improvement in U.S. Hotel PerformanceThe U.S. hotel industry reported positive results in all three key performance measurements during the week of 27 June-3 July 2010, according to data from STR. More... [514 views] The International Food & Beverage Forum Hall of Fame Has Three New InducteesDuring their annual meeting at the InterContinental Chicago members and benefactors of the International Food & Beverage Forum and the International Food & Beverage Forum Hall of Fame Society elected three 2010 Hall of Fame inductees representing the Restaurant, Hotel and Beverage industry. More... [564 views] Global Hospitality Newsletter: July 12, 2010Money Never Sleeps. Does your Revenue Manager?A highly anticipated movie coming out later this summer (the Wall Street sequel) contains a great truth in its title: Money Never Sleeps. That is a lesson that financial firms learned long ago, but one that hotels have been slow to internalize. By Jean Francois Mourier More... [1316 views] First Review of Singapore's New Mega-HotelA LUXURY luxury hotel in Singapore has stolen the title of the world's most expensive and wowed tourists with its unique design. By Kate Schneider More... [2220 views] GHO's Top Ten Meeting & Incentive Tips for HoteliersGreat Hotels Organisation (GHO), the London-based hotel sales and marketing alliance representing 3-5 star hotels under the brands Great Hotels of the World, Special Hotels of the World and Metro Hotels has announced its top ten meeting and incentive tips and trends for hoteliers. More... [706 views] Survey: Americans will Spend More for Excellent ServiceA majority of Americans report that quality customer service is more important to them in today's economic environment (61 percent) and will spend an average of 9-percent more when they believe a company provides excellent service. However, in a challenging economy where growth is harder to achieve, many businesses are missing out on this opportunity. More... [1363 views] Women Dream of Travel over LoveWomen are prioritising travel above falling in love when it comes to unfulfilled life ambitions, according to a recent survey by online travel community,Thelma & Louise. More... [565 views] Over Half of Accommodation Providers Have 'Misleading' Green Policies; 'Posturing and Platitudes'‘Locally sourced' food bought at a nearby supermarket, claiming low-energy for using low-voltage lightbulbs and providing ‘recycleable' instead of ‘recycled' goods are some of the top green ‘fibs' told by accommodation providers. This is according to leading eco-certification organisation Green Tourism Business Scheme which inspects more than 1000 environmental policy documents annually as part of its ICRT*-endorsed accreditation programme. More... [568 views] Running not Waiting for Charity at the London Hilton on Park LaneGuests at the London Hilton on Park Lane were surprised to see runners hurling themselves through the hotel lobby and up the stairs in a unique charity challenge yesterday. More... [520 views] Floating Hotels are Popular in Sweden's CapitalBefore Britannia, Sweden ruled the waves. From marauding Vikings to Sweden's peak as a European powerhouse in the 17th century, the nation was once a force to be reckoned with on the seas. While Sweden's days as a water warrior are long gone, Swedes still love boats. Sweden has one of the highest numbers of pleasure boats and yachts per capita in the world. Sweden endures long, dark Nordic winters, but the trade-off is the long sunny days that arrive just in time for the summer tourist season. More... [385 views] Global Hospitality Newsletter: July 9, 2010Pro-Active Hospitality Requires Knowing Your ProductOne common theme of most hotel industry hospitality training programs is an emphasis on encouraging frontline associates to be pro-active in anticipating needs in advance and in voluntarily mentioning additional, relevant details. Yet in order to deliver pro-active hospitality, frontline associates must first possess a strong working knowledge of their "product." By Doug Kennedy More... [1042 views] Amazing BrandsEvery business has a brand! Why? Because your brand is your businessTM! And, every brand has the opportunity to be good, bad or indifferent; or great. For many brands, being good is just fine, but for those few that really push the envelope they prefer to be great or better yet, AMAZING. This paper focuses on brands that have reached the ‘amazing level'. And the question is what does it take to be amazing? By Carol Chapman More... [1326 views] The Importance of Visual ImageryAs hoteliers jump into the (perceived) shark-infested waters of social media and on-line marketing, it is easy to see how a fear of over-spending can creep in. The sheer volume of on-line marketing opportunities can overwhelm even the bravest of hearts, and empty even the fullest of wallets. By Dr. Diana Driscoll More... [898 views] New Classification for Defining Boutique and Lifestyle Lodgings to Be Set by Hospitality Industry LeadersThe Boutique & Lifestyle Lodging Association (BLLA), a newly formed association dedicated to uniting the world's boutique and lifestyle properties and the suppliers that sustain them, announced plans for developing a universal standard and criteria for defining boutique and lifestyle lodgings. More... [622 views] Independent Properties Turning Lookers into BookersOne of the most important aspects for e-commerce success has to do with the way the business is presented and the services are sold. Creating a sales-focused website is not trivial but there are many important details that must be taken into account. By Pedro Colaco GuestCentric President and CEO More... [482 views] Punishing VAT Rules Make it Hard for Danish Hotels to CompeteA high VAT rate and a lack of tax rebates are making it difficult for hotels here to compete with their counterparts in the rest of Europe, according to two new reports by the financial think-tank Copenhagen Economics. More... [327 views] Top 5 Interesting Swimming PoolsSun, sea, sand...swimming pool? Often taken for granted and not appreciated, that's about to change. HolidayCheck has dived into the depths and pulled out five of the most impressive swimming pools which hotels today have to offer. More... [1149 views] New Deals Hotels are Cutting with Guestsmyroombid.com is a new concept designed to save the consumer hundreds of dollars. This website allows people to book accommodation online by nominating the rate they wish to pay. More... [665 views] Global Hospitality Newsletter: July 8, 2010Toss the Script Aside - Tips for Generating Positive Online Hotel ReviewsSo your hotel went through a rough patch - a bad hire, a small fire, an apoplectic bride with singed hair and a scorched wedding dress. That's all behind you now, but there's a problem. A spate of nasty reviews has toppled your ranking on TripAdvisor's Popularity Index to just below a by-the-hour motel on the outskirts of town. Meanwhile, your closest competitor has soared to the top, buoyed by a series of glowing (and suspect) reviews. It's like high school all over again. What can you do? By Daniel Edward Craig More... [1715 views] The Irresistibility of the ObviousHow a new trend in revenue management and metrics is missing the point. By Jean Francois Mourier More... [550 views] Hoteliers, How Are FaceBook & Twitter Working For Ya?Maybe I'm a little unusual, but I actually measure hotel marketing success by added revenue and profit. I'm still getting used to the increasingly popular measurement of counting followers and fans. I fear that many hoteliers are spending more time and resources tweeting and posting on non-travel related social media while neglecting the most important travel-related social media like TripAdvisor. By Neil Salerno More... [1085 views] Best Hotels for Business TravellersPeaceful, quiet places to recover before another day in the boardroom. By Miriam Marcus More... [768 views] China Hotel Profitability Slumps FurtherGross Operating Profit (GOP) levels of the 5-star hotel sector in China have fallen to the lowest level recorded in the eight years the China Hotel Industry Study has been published. The GOP level of RMB 91,752 per room (USD 13,375) is 39 percent lower than the peak recorded in 2005 and is the fourth straight year the figure has declined. More... [552 views] Britain’s Hip New Tourist Destinations? Manchester, Glasgow, Birmingham and LiverpoolSome of Britain's largest industrial cities have become highly fashionable international tourist destinations, a surprising new survey reveals. More... [410 views] Abu Dhabi will Bring Consistency to Chaotic Hotel Rating SystemIn recent years, the UAE has emerged as one of the world's leading tourist destinations. It is known for its remarkable architecture, iconic buildings and has a reputation for glitz, glamour and opulence. By Mike London More... [513 views] Europe's Hotels get Cheaper, but London's Still PriceyThe price of a hotel in many European cities is continuing to decline, according to data released July 6 by hotel price comparison site Trivago. More... [440 views] Global Hospitality Newsletter: July 7, 2010Hotelier of the Week: Hyatt's Gebhard ReinerABTN speaks to Gebhard Rainer, managing director for Europe, Africa and the Middle East at Hyatt Hotels and Resorts, about the group's expansion plans, the rollout of the Hyatt Place brand and changes to its loyalty scheme More... [962 views] The Importance of Self Awareness for Hotel LeadersSelf-awareness may not always get as much attention as some other leadership fundamentals, but I believe it is the most valuable in terms of raising performance. Being conscious of what they are good at, while accepting that they still have plenty to learn pushes a leader to constantly raise the personal effectiveness bar. Unfortunately, showing any sign of ‘weakness' is still regarded as something to be avoided in many hotels today when in reality it should be seen as a strength; employees certainly see it in a positive light and it helps to build trust and credibility with them when they see that their leader is willing to admit they are not the perfect diamond. By Enda Larkin More... [1305 views] Capturing Guest's True OpinionsBased on standard accepted research methodology and survey techniques, most Hotels and Cruise Lines fail to capture the true opinion of their guests because of flawed questionnaires and surveys. This article will explain the reasons they fail and how hospitality companies can more accurately capture the true opinion of their guests, and consequentially understand guest loyalty better. By Patrik Hellstrand More... [1100 views] Credit Card Hackers Visit Hotels All Too OftenHere's something that the struggling hotel sector prefers not to spotlight: it is a favorite target of hackers. By Joe Sharkey More... [743 views] What We've Learned From 40 Years of MeetingsRecently, General Manager Ata Kashanian talked about the Mansion's role in the meetings industry, its role as one of the nation's first dedicated conference centers, and what they've learned about meetings through the years. His answers were revealing. More... [603 views] STR Global Releases Asia Pacific Hotel Performance Results for May 2010Hotels in the Asia/Pacific region experienced increases in all three key performance metrics for May 2010 when reported in U.S. dollars, according to data compiled by STR Global. More... [642 views] New Comparison Site for Airport HotelsA new online aggregator is promising to make searching for airport hotels quicker and easier. Airport Hotels.com simultaneously searches ten hotel booking websites to find the best deals at 3,700 properties near 100 airports worldwide, which it displays using Google maps. More... [452 views] Langham Place, Beijing Capital Airport - First Lifestyle Airport Hotel to Open in Beijing in AugustLangham Place, Beijing Capital Airport opens on August 16, 2010 with a bold new mission: to revolutionize the way we see airport hotels. More... [571 views] Global Hospitality Newsletter: July 6, 2010When Will Hoteliers Wake Up?Jean delivers my newspaper. He comes by on his bicycle early in the morning to drop off his papers. He's a pleasant guy. He always waves at me in the morning when he sees me. Sometimes he even stops for a chat. I used to get ‘Le Soir' and ‘De Standaard'. I stopped ‘Le Soir' last year, trying to save some money. By Patrick Landman More... [2147 views] Rethinking Hotel Guest Satisfaction and Hotel Website AnalyticsI want to share two very simple but powerful ideas that could radically transform the way the hotel industry utilizes measures like the hotel guest satisfaction index, web analytics, etc. By Jitendra Jain (JJ) More... [1685 views] HotStats 2010 UK PublicationWelcome to HotStats 2010. TRI has developed HotStats further in the UK over the past year to enable continued reporting on the performance of the hotel market. This publication is focused on the United Kingdom in its entirety and is complemented by coverage on the breakdown of past trends and reviews in the London, England, Scotland and Wales hotel markets for 2009. More... [454 views] On the Move - May 2010Global Staff Movements for May 2010 provided by Spectrum International. More... [2239 views] Terra Firma's Guy Hands Takes on More Debt at Wife's Hand Picked Hotels ChainHand Picked Hotels, where Julia Hands is chief executive and Mr Hands is a big creditor, has posted pre-tax losses of £8.2m for the year to November 2009, up from losses of £3.1m the year before. By Louise Armitstead More... [489 views] Hotels to Benefit from Tourism BoomBrett Butcher believes Chinese tourists escaping to the sun will revolutionize the leisure industry in Asia. The 50-year-old Australian managing director of Langham Hotels International said ever wealthier people from the colder north of China will increasingly want to take their holidays in warmer climates. More... [421 views] Housekeeping Staff Pay the Price for ‘Green’ ProgramWhen Brigida Ruiz opened the door to a "green" hotel room that hadn't been cleaned for several days, she says her heart sank at the sight of the dusty, stained carpet. By Cheryl Chan More... [933 views] Singapore Casino Puts Adelson Back on TopThere are losers and then there is Sheldon Adelson. He lost more money in the credit crunch than anyone. Not millions. Not a few billions. He took an 11-digit hit - $US36 billion ($42.7bn). So why is the hotel and casino magnate on top of the world? Literally. By John Arlidge More... [754 views] Global Hospitality Newsletter: July 5, 2010Culture and Demographic Impact on Guest SatisfactionThough measuring guest satisfaction may appear as a pretty straight-forward process using leading survey tools; it's often far from the truth. Even when relying on survey methodologies which measure guest's expectations and perceptions, it is difficult to fully understand guest's true opinions and behavioral intentions without taking culture and demographic into consideration. By Patrik Hellstrand More... [1627 views] What's So Different about Your Hotel, Then?Unless you have a USP or some point of differentiation, what will make your hotel stand out above all the rest in your area, or competing for the same market? Some can rely on their location, or the building, or history. But what if your hotel has none of that? By Caroline Cooper More... [1048 views] Your Computer: Hotel Says Do Leave Home without ItComputers and televisions may some day be one. In the meantime, the folks at The Citizen Hotel in Sacramento have decided to simply do away with TVs altogether and replace them with Mac Minis. All 198 computer-equipped rooms now allow guests to seamlessly watch television, scan their Facebook account, Tweet, stream video, Skype with friends, play World of War Craft, check email, or do anything else their Internet-addicted hearts desire. By Olivia Koski More... [690 views] Four Seasons Founder Sharp to Step Down as CEOIsadore Sharp, credited with creating luxury branded hotels though his iconic Four Seasons Hotels Ltd., announced Friday he was stepping down as chief executive of the chain he founded 50 years ago. By Alexandra Berzon and A.D. Pruitt More... [1555 views] Skyscanner Flight Trends June 2010With souring temperatures heating up the UK, the growing US oil slick and the World Cup all influencing travel patterns this month, cheap flights comparison site Skyscanner investigates the flights trends for June 2010. More... [469 views] Barclays Travel Survey Reveals Growing ConfidenceAlmost one-quarter of travel companies have seen their sales volume rise by more than 20% year-on-year in 2010. More... [336 views] Morgans Hotel Group Experiment with Micro BloggingMorgans Hotel Group Co. (NASDAQ: MHGC) ("MHG"), the original boutique hotel company, announces its plans to take a further step into social media with the launch of its official branded Tumblr, "Morgans / Back Of House." More... [794 views] Saigon's Caravelle Expands Free Wi-Fi Environment to Hotel CarsOne of Saigon's most historic addresses, the Caravelle Hotel, continues to set the pace for five-star properties operating in Vietnam's largest metropolis. In fact, the Caravelle's progressive approach to Wi-Fi means you can now log in before you check in. More... [439 views] Global Hospitality Newsletter: July 2, 2010Westin Hotel Company in ReceivershipReceivers have moved in to take control of the company that runs one of Auckland's top hotels, the Westin Lighter Quay. More... [1268 views] Survey Reveals Secret Life of Busy Business TravellersRoad warriors find today's technology is essential to multi-tasking and life management while away. Business travelers ranked adjusting travel plans, making dinner reservations and checking into hotels as three of the top four "must-have" mobile applications, according to a recent survey from Omni Hotels & Resorts. More... [747 views] Virgin Hotels? Sir Richard Branson's Newest Project Gives Travellers a 'Suite' EscapeNothing is out of reach for Virgin-founder Sir Richard Branson. On yesterday's inaugural flight from Los Angeles to Toronto, Branson dished on all things Virgin, including the upcoming 'rumored' Virgin Hotels. By Melanie Nayer More... [1023 views] InterContinental Hotels Group CEO Banks on BrandingThe hospitality industry has taken a hit during the recession, but some chains are climbing back. And if they want to stay on top, brand strength is going to be a key part of the rebound, says InterContinental Hotels Group CEO Andrew Cosslett. By Shelley DuBois More... [774 views] Social Media Failure: Examples from the Travel IndustryThe travel industry using social media as a marketing channel makes complete sense and for the most part, travel organisations can be commended on their social media activity. However, in lieu of the Econsultancy/Turkish Airlines Social Media and the Travel Sector Trends briefing, it seems that sometimes things can turn sour. Here are a few examples... By Jake Hird More... [1123 views] Results from ITB World Travel Trends Report 2010China's exports have already acquired for it the title of the new world champion. In addition the current year, 2010, will see the Chinese capturing a another new record: according to the latest predictions from ITB Berlin. Following the economic recession, China's population will again be displaying a disproportionately keen interest in travel, with many travel plans actually being made during the current year. More... [687 views] European Chain Hotels Market Review - May 2010Hotel profits in Hamburg and Madrid soared in May thanks to the cities hosting two separate soccer cup finals, according to the latest HotStats survey from TRI Hospitality Consulting. More... [1052 views] Great Minds of the Past ReturnIt is an interesting experience when you observe current and pending solutions to a modern day dilemma, like sustainability, being vastly improved upon using ideas from great 20th century minds. Modern day science, and its implementation, can be carried out in a remote area of the world, where tribes still conduct life under the hunter-gatherer lifestyle. By Bradley Cocks More... [743 views] Global Hospitality Newsletter: July 1, 2010New Survey Reveals Wide Disparity in Credibility of Info Sources Used by TravellersOne of the most vexing challenges for the marketers of travel services is that of addressing a fundamental dilemma in contemporary marketing practice: it has become more difficult to influence people as it has become easier to reach them. More... [582 views] More Romance for Asians, says Mr & Mrs Smith's Sexier-Than-Sex SurveyAre Asians the more suppressed lot when it comes to love and sex? Not according to Mr & Mrs Smith, the world's leading boutique hotel experts, who recently ran a worldwide love survey. The experts on romantic weekends and risqué retreats share some of the racy secrets confessed by Australasians (Australians and New Zealanders) and Asians. More... [1063 views] A Hotel Checklist for the Leisure MarketBack in golden times, I frequently took spontaneous trips to recharge my batteries, even if only for the weekend. My favourite spots were Las Vegas, Aruba, or cruising the Caribbean. I did all three at least once every year between 2000 and 2008. I've done none of them since. By Jil Larson More... [957 views] Desperately Seeking a Break: National Survey Finds 56 Percent of America Needs a Vacation"Access America Vacation Confidende Index" reveals opportunity for the travel industry. More... [472 views] Has Hotel Technology Come of Age?Judging by the size of the crowd at last week's HITEC trade show, and the air of professionalism among the exhibitors, i.e., a lack of the hucksterism evident in the past, it seems as though hotel technology may have finally come of age. By Ed Watkins More... [506 views] Does Your Hotel Comply with the VAT Process?Pegasus Solutions has launched a VAT (value-added tax) self-enrollment site to facilitate the formation of international VAT self-billing agreements between hotels and agents. In the tradition of social networking, the site allows hotels and agents to register with a VAT ID and request "connections" to enter into official 12-month VAT self-billing agreements. More... [322 views] Top 10 Celebrity Hotels and Hideaways"Every traveler wants to experience a little VIP luxury on vacation, no matter their budget," said Orbitz insider, Jeanenne Tornatore. "It's great to show consumers that a high-end, celebrity-like getaway is within reach, even on a budget." More... [933 views] England Team Robbed of Pants in Hotel HeistEngland's football team was the victim of thefts by staff at its luxury hotel in Rustenburg, South Africa. More... [978 views] 
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ehotelier Hospitality News Archives: July 2010Global Hospitality Newsletter: July 30, 2010Global Hospitality Newsletter: July 29, 2010Global Hospitality Newsletter: July 28, 2010Global Hospitality Newsletter: July 27, 2010Global Hospitality Newsletter: July 26, 2010Global Hospitality Newsletter: July 23, 2010Global Hospitality Newsletter: July 22, 2010Global Hospitality Newsletter: July 21, 2010Global Hospitality Newsletter: July 20, 2010Global Hospitality Newsletter: July 19, 2010Global Hospitality Newsletter: July 16, 2010Global Hospitality Newsletter: July 15, 2010Global Hospitality Newsletter: July 14, 2010Global Hospitality Newsletter: July 13, 2010Global Hospitality Newsletter: July 12, 2010Global Hospitality Newsletter: July 9, 2010Global Hospitality Newsletter: July 8, 2010Global Hospitality Newsletter: July 7, 2010Global Hospitality Newsletter: July 6, 2010Global Hospitality Newsletter: July 5, 2010Global Hospitality Newsletter: July 2, 2010Global Hospitality Newsletter: July 1, 2010
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