News Archive Search
ehotelier Hospitality News Archives: August 2010
Global Hospitality Newsletter: August 31, 2010
Back in December 2003, Smith Travel Research published a much discussed article titled, "The Billion Dollar Leak - The Impact of The Merchant Model on US Hotel Profits." In this article the authors attempted to quantify the financial impact of third party sites on U.S. hotel industry room revenues and profits... By Max Starkov
More... [1101 views]
One of the most important things you should do in a lengthy job search is to maintain a helpful and appreciative relationship with your references. During long searches, they will be leaned upon heavily. Through this time-consuming process, someone who may have been one of your greatest adherents can become agitated and less than glowing about their past experience with you. Here are some tips on how to keep them supportive of you each and every time they are contacted on your behalf. By Deborah Hall-Kayler
More... [582 views]
Benchmark Hospitality International, the leading, privately-held hospitality management company in the United States, has just released its Five Top Dining Trends for 2010. The trends were observed by its 30 properties coast to coast and off shore, and were announced by Giorgi Di Lemis, vice president of food & beverage.
More... [1331 views]
London hoteliers on a high after record breaking room occupancy... Room occupancy levels achieved a staggering 94.1% in London as year-on-year profit conversion levels grew by 31.3% in July, according to the latest HotStats survey from TRI Hospitality Consulting.
More... [555 views]
The King is dead. Long live the King (French: Le Roi est mort, vive le Roi!) is a traditional proclamation made following the accession of a new monarch in various countries, such as the United Kingdom. In hotel parlance - I shall interpret this to read: The Front Desk is dead. Long live the [new] Front Desk.
More... [2009 views]
Expedia, Inc. (NASDAQ: EXPE), parent company to online travel sites Expedia.com® and Hotels.com®, in cooperation with the New Orleans Convention and Visitors Bureau, is recognizing the fifth anniversary of Hurricane Katrina this week. Members of the Expedia® market management team in New Orleans are looking back over the past five years and offering perspective on the immediate impact the disaster had on New Orleans' tourism industry, and honoring the city's resilience and dedication to rebuilding one of the nation's most popular tourist destinations.
More... [496 views]
Tennessee-The U.S. hotel industry reported increases in all three key performance measurements during the week of 15-21 August 2010, according to data from STR.
More... [305 views]
People used to go on holiday to unplug. Now they're demanding to be plugged in.
More... [555 views]
Global Hospitality Newsletter: August 30, 2010
These days, bashing online travel agencies has become a popular sport. The likes of Expedia, Travelocity and Priceline are being blamed for commoditizing hotels, for decimating rates, and for training travelers to demand deep discounts. We can probably find a way to blame them for that oil spill in the Gulf of Mexico too. Not that OTAs need defending, but the reality is, we as hoteliers share the blame. By Daniel Edward Craig
More... [1869 views]
I've received so many questions over the past few months about social media that I thought that I would put together some key tips and ideas for anyone looking to get started in developing a social media strategy for their property. While some of them may seem like common sense, each and every one of them is absolutely crucial. By Jennifer Rodrigues
More... [516 views]
Data from Global Hotel Market Survey, which covers the first half of 2010, shows what an interesting period the hotel industry in the Asia Pacific and the rest of the world is facing as it recovers from the recession.
More... [1065 views]
In the 1980s big-city hotels in America began wooing the hordes of camera-wielding Japanese tourists by adding miso soup and other home fare to their menus. How quaint. Get ready for congee, a rice dish favored by the Chinese.
More... [615 views]
A 4-year-old boy was being tested for sexually transmitted diseases after he found a used condom in an Atlanta hotel room and tried to blow it up, thinking it was a balloon, his family said. By Hugh Collins
More... [2271 views]
According to a poll by independent online travel agent, sunshine.co.uk, 36% of holidaymakers always pick the same resort for their annual break.
More... [355 views]
Well, the image of "travelling in tour groups" has taken a severe battering of late. By Yeoh Siew Hoon
More... [783 views]
Whether relaxing in the late summer sun or partying the night away, many among us do it with a beer in our hand. To celebrate the worlds most popular alcoholic drink HolidayCheck has chosen our favourite beer festivals for 2010, including the worlds most famous and some of the less well known.
More... [969 views]
Global Hospitality Newsletter: August 27, 2010
With so much attention on getting income up and costs down, have we lost sight of some of the basics? Over the past few weeks I've been interviewing a number of prominent hotel professionals in my series "How to Give Your Hotel a Competitive Edge". One of the messages that kept coming up over and over was about getting the basics right. These are some of the points raised..By Caroline Cooper
More... [2165 views]
We're nearing the end of the summer season here in the Northern Hemisphere, and for some of our hotels & resorts, that means the end of busy season is approaching. What are the most important steps for you to take at this time? Or really, after any time you have a busy stretch? By Josiah Mackenzie
More... [1066 views]
The last few columns have all addressed the guest experience and delivering service. These columns have generated a high level of reader interest and my next article will provide a recap of some of their comments on impressions of service levels, customer expectations and service codes. By Dr. John Hogan
More... [713 views]
Consider the average in-room TV fifty years ago. The TV was black and white and very fuzzy (Color TV was not available yet), and a guest often had to slide a 25 cent coin in a slot at intervals or the TV would shut off. Both the coin requests and the average TV quality would have been annoying to any guest. Fast forward to the present day, 2010. Very little has changed. The hotelier now pays for the TV and the content, the TV is much flatter, but the quality, in many cases, has gotten worse. By Les Spielman
More... [4060 views]
Admissions to England's visitor attractions rose by 5 per cent in 2009 according to VisitEngland's Annual Survey of Visits to Visitor Attractions released today. Last year, overnight domestic holiday trips to England increased significantly, a boost that has clearly benefited attractions around the whole country.
More... [518 views]
The Central/South America hotel development pipeline comprises 133 hotels totaling 20,770 rooms, according to the July 2010 STR Global Construction Pipeline Report released this week.
More... [349 views]
This week, 26 national air guitar champions will converge on the Finnish city of Oulu for the 15th Air Guitar World Championships.
More... [337 views]
Ireland's Blue Book, known the world over for its one-of-a-kind historic hotel properties and stunning castles, has just signed on to create a customized mobile application with SmartStay App, created by O'Rourke Hospitality Marketing, the first company to open the mobile marketing channel to hotels and smaller properties.
More... [438 views]
Global Hospitality Newsletter: August 26, 2010
GMs have always had to be exceptional multi taskers - managing managers in multiple disciplines. The widening scope of the GM's job has never been more apparent than in this marketing plan and budget season as both now need to accommodate new strategies.
More... [2148 views]
Imagine having the world chasing after you, wanting your money. And imagine reading about it in newspapers and magazines and watching news reports about it wherever you travel. Imagine being continually labelled an "emerging market" that will solve the tourism industry's continuing problems. Welcome to the world of Chinese travellers!
More... [1331 views]
Rather than just giving every hotel the same list of social media websites to participate in, I am going to explain the selection process you should use in this article. We must approach social media with the end goal in mind. Decide on objectives, and from there, pick tactics. By Josiah Mackenzie
More... [1474 views]
"Welcome to Le Mondrian. Enjoy your stay," announced the attendant, giving the revolving door a push. I smiled my thanks but the canned greeting meant he didn't recognize me. Staff at my regular hotels recognized me; Le Mondrian, an upscale hotel on the Sunset Strip, didn't call as often as it should. By Mike Oppenheim, M.D.
More... [836 views]
Those who travel a lot (also known as "Power Travelers") know that the best time to visit a popular destination is in the "off season" when there are fewer crowds. While searches for flights to London are the most popular amongst US travellers throughout the year, many of the most popular destinations vary hugely in their ranking depending on the season of travel.
More... [377 views]
The Middle East/Africa hotel development pipeline comprises 455 hotels totalling 126,273 rooms, according to the July 2010 STR Global Construction Pipeline Report released this week.
More... [477 views]
Although the sun did not shine as strongly in July as in June, London hoteliers enjoyed a busy month with occupancy reaching 92.0%. Meanwhile, for regional hotels, it was the first time in 2010 that a year on year increase in room rate was achieved, according to preliminary monthly figures released today by PKF Hotel Consultancy Services.
More... [762 views]
IHG has been recognised as the most environmentally and socially responsible hotelier in Australasia, after being awarded the inaugural Responsible Travel Management Award (RTM) by the National Business Travel Association (NBTA).
More... [1188 views]
Global Hospitality Newsletter: August 25, 2010
I want it my way, and this is what that looks like. Will this be the next step in the Hospitality evolution? The restaurant sector has played around with this a little - from Wendy's to Fuddrucker's building your own burger. Buffet tables have always been a favorite - no portion control and heaps of your pleasures. By John Hendrie
More... [1454 views]
After performing literally hundreds of website analyses, it amazes me how many hotel websites are either totally or partially dysfunctional. There are so many sites which are not in-step with even basic search engine requirements; sites with poorly written text content; inadequate navigation; and sites which are not designed to sell rooms or anything else for that matter. By Neil Salerno
More... [825 views]
The Swiss hotel industry might be picking up, but the head of the Swiss Hotel Association believes more than a thousand hotels might not survive the next ten years.
More... [895 views]
Leading luxury travel network, Virtuoso®, along with its award-winning magazine VIRTUOSO LIFE, announced this year's winners of the prestigious "Best of the Best" hotel awards last night at Virtuoso's 2010 Travel Mart conference.
More... [955 views]
According to SpaFinder's fourth annual State of Spa Travel survey released today, travel agents report spa travel performed surprisingly well across a depressed economy in 2009, and is clocking measurable, if modest, growth for the first half of 2010.
More... [360 views]
Accor SA, Europe's largest hotelier, said it is selling 48 hotels to units of Credit Agricole SA and Fonciere des Regions SA for 367 million euros ($465 million) as part of a plan to dispose of some real estate holdings.
More... [553 views]
As summer began, the online travel business was facing some serious turbulence. Frugal U.S. consumers were grounded by rising airfares. A Greek debt crisis and a plunging euro threatened to limit travel in Europe, a major growth market for online travel. Further complicating worldwide travel was political unrest in Thailand, a popular destination, and volcanic ash that shut down European air travel. By Ben Steverman
More... [294 views]
The Asia/Pacific hotel development pipeline comprises 1,029 hotels totalling 256,060 rooms, according to the July 2010 STR Global Construction Pipeline Report released this week.
More... [516 views]
Global Hospitality Newsletter: August 24, 2010
In your hotel, consider what investment goes into getting a guest to call and book a stay at your location? How much advertising was done? How many staff hired? How much time and energy in training with staff, operators and front-line? How much patience and time was given to gain that guest trust? Your building preparations and maintenance of the property? What did it take to have them call and give you their credit card and put their money into your hotel or establishment? By Gay Lynn Williamson-Grigas
More... [1875 views]
Sara Turner speaks to Sue Williams, general manager of the The Bath Priory, London's Sydney House and Gidleigh Park in Devon, and one of the few women to be appointed Master Inn Holder.
More... [406 views]
Did CEO pay follow the dramatic fall of the US economy in 2009? HVS Executive Search presents this and other findings in our annual CEO survey of the US hotel industry. By Keith Kefgen
More... [482 views]
In Rio De Janeiro heavily armed drug gang members engaged in an intense firefight with police, then fled into a luxury hotel popular with foreign tourists and held about 30 people hostage for three hours Saturday before surrendering. By Bradley Brooks
More... [606 views]
The tourism crisis in Greece is an opportunity for long term revival, SoMaFusion told the BBC correspondent Malcolm Brabant in an interview on Tuesday 17 August 2010.
More... [326 views]
The Central/South America hotel development pipeline comprises 133 hotels totalling 20,770 rooms, according to the July 2010 STR Global Construction Pipeline Report released this week.
More... [413 views]
Hotelzon is reporting strong demand from leisure travellers for its mobile phone hotel booking app, which was originally aimed at the corporate sector.
More... [370 views]
Located on the French Polynesian island of Tetiaroa and a product of the late Marlon Brando's vision, construction on The Brando is progressing steadily with completion slated for late 2012. Pacific Beachcomber, S.C., developer of the highly anticipated resort, is proud to report a number of updates.
More... [672 views]
Global Hospitality Newsletter: August 23, 2010
In "Charley," a nine-minute film by Dee Austin Robertson, a young couple visiting New York for a romantic weekend, Courtney and Ryan (played by Alexia Rasmussen and Brian McElhaney), are first seen through a glass door with an Ace Hotel sign painted on it. Ryan pulls along a suitcase with a strap that bobs behind him like a leash leading a dog, a scene that foreshadows the pet-related tension between the couple: Courtney proceeds to talk obsessively about her cat, Charley, ruining the weekend. By Andrew Adam Newman
More... [715 views]
With over 40 years industry experience between them, June Cox and Nicki Kurran - authors of management bible spas matter² - share their advice on how to maintain staff morale.
More... [815 views]
The International Code Council (ICC) and the Association of Pool & Spa Professionals (APSP) announced that they will collaborate on a comprehensive pool and spa code for release in 2012. The new code will comprise the most-current thinking on pool and spa safety, energy efficiency and best practices. It will be the only code that addresses all types of pools, spas and hot tubs - both public and residential - as well as aquatic recreation facilities. By Theodore Koumelis
More... [515 views]
The Europe hotel development pipeline comprises 678 hotels totalling 118,126 rooms, according to the June 2010 STR Global Construction Pipeline Report released this week. The region reported 314 projects in the In Construction phase with 58,577 rooms.
More... [657 views]
IT outsourcing has become the norm worldwide as a proven way to reduce costs, access global talent and drive innovation. Unlike many other mature industries, however, it has remained an area where industry-wide process standardization is almost nonexistent. Despite 25 years of trying, we are still nowhere near universal return-on-investment benchmarking, risk management or even reliable ways to measure quality. By Alexei Miller
More... [468 views]
W Taipei ramps up its pre opening activities and announced it has just completed a successful recruitment event, appropriately named W Taipei Talent Audition, on 9th August with a whimsical new approach. The audition took place recently in one of Taipei's exclusive club venues in the Xinyi district, and immersed the talents in the W hotel brand's positioning and experience during the audition. More than 800 applicants attended and the W Insider and W Happenings departments received the most interest among these applicants.
More... [1869 views]
Muslim employee in Disneyland's Grand Californian Hotel has been sent home from work with no pay for refusing to take off her hijab while working as a hostess in one of the hotel's restaurants.
More... [1064 views]
Global Hospitality Newsletter: August 20, 2010
CU Innovation Study Finds Diverse Approaches to Improving Hospitality Operations & Serving Customers
Cornell Innovation Study Finds Diverse Approaches to Improving Hospitality Operations and Serving Customers.
More... [684 views]
So is it time to check on the basics on keeping control of your food costs? Hopefully your head chef or kitchen manager has all these things in hand, but in case not here are my 25 essentials to controlling food costs. By Caroline Cooper
More... [1679 views]
Exploring a major tourist city? Take a walking tour. Guides know the enchanting alleys and shortcuts. They are longtime residents of the cities and excellent, often native, English speakers. They are constantly researching, and they give an overview of the city so that walkers can more easily return to places they see along the way. By Emilie Harting
More... [668 views]
This week, Edinburgh marks the half way point of the Royal Edinburgh Military Tattoo and the Edinburgh festival, events which draw thousands of people to the city.
More... [493 views]
Starwood Hotels & Resorts announced that Starwood hotels and resorts in Asia Pacific will now offer an innovative eMenus tool to provide meeting and event planners with direct access to banquet and catering menus.
More... [887 views]
Hotwire, a leading discount travel site, today announced the results of the recently revamped Hotwire® Hotel Rate Report. The report now features the top five cities in North America where hotel rates have dropped the most and the top five cities where rates have experienced the biggest price increase.
More... [554 views]
Observers said there could be a shortage of hotel rooms in the next six to 12 months because of more visitors coming to Singapore. By Wong Siew Ying
More... [592 views]
The collapse of Kiss Flights, which has caused chaos for up to 70,000 holidaymakers, is reigniting criticism of the Atol consumer protection scheme. By Sarah Arnott
More... [410 views]
Global Hospitality Newsletter: August 19, 2010
More than twenty years ago, I read a book about break-it marketing which, from that point on, influenced the way I view the hotel marketing process. Break-it marketing changes the way we look at everything we do. By Neil Salerno
More... [1569 views]
Tom Otley speaks to Jonas Schuermann, general manager of the Mandarin Oriental in Hong Kong, about how the hotel business is faring in the Asian city.
More... [831 views]
In the guides published by the American Automobile Association, there are a number of classifications for lodging types. We are certainly not trying to challenge AAA overviews, as their intent is to provide meaningful interpretations of so many kinds of options. A major problem comes though, in our opinion , in the phrase "limited service" versus "full service". By Dr. John Hogan
More... [572 views]
Travellers can sometimes be disappointed with the hotels they are staying in, not because these hotels are of substandard quality, but because they are used to different and maybe higher standards. In 2009, the European Consumer Centres Network(ECC-Net) registered 1,721 complaints and information requests on accommodation services.
More... [767 views]
Travel agents these days receive just as many unusual requests as they do conventional ones. ASTA's 2010 Hot Spots for Summer Survey asked ASTA travel agents what were the strangest travel questions they have been asked by their clients.
More... [533 views]
The Ritz-Carlton Hotel Company, L.L.C will make a magnificent return to Hong Kong when it opens the world's highest hotel in the city in the first quarter of 2011.
More... [713 views]
Even in a city known for its architecture, theWit Doubletree in Chicago, Illinois stands out, thanks in no small part to the neon green lightning bolt down the exterior facade. It is a design element that boldly proclaims something even more interesting is going on inside. Indeed, theWit is one of the most technologically advanced hotels in the world. By Kirsten Cluthe
More... [494 views]
Paris Hilton is branching out into the family business - the socialite wants to launch her own chain of hotels.
More... [1482 views]
Global Hospitality Newsletter: August 18, 2010
This article is the second in a series addressing best practices in the area of hotel revenue management. By Jean Francois Mourier
More... [2701 views]
Kiaran MacDonald sweeps an arm around the new royal suite of the Savoy. The silk wall-coverings, marble floors and mahogany wood panelling are still covered in dust sheets, but the hotel's general manager is beaming. By Matthew Goodman
More... [1254 views]
In 1988 I visited a Sunset Strip hotel to see a guest complaining of the flu. When I arrived, I took his temperature, and it was high. The examination was normal, but patients with influenza have a normal exam. By Mike Oppenheim, M.D.
More... [1035 views]
The latest hotels in Beirut could not have timed their entrance to the market much better. The new properties in the Lebanese capital are benefitting from the recent upswing in revenue per available room as illustrated by data from STR Global, the leading provider of market information to the global hotel industry.
More... [1012 views]
Hilton Hotels & Resorts (formerly Hilton Hotels), the flagship brand of Hilton Worldwide, introduced a refreshed brand name and logo today. The new name and stylish logo holistically represent the brand's extensive global portfolio, which includes more than 70 resorts with more than 32,600 guest rooms in key leisure markets around the world.
More... [1182 views]
Hotels eager to satisfy the growing desire of business travelers for eco-friendly lodging are finding that their environmental ambitions have run headlong into the harsh realities of the recession. By Martha C. White
More... [444 views]
First quarter 2010 bookings exploded after a flat fourth quarter 2009, according to the U.S. Department of Commerce sponsored Canada Travel Trade Barometer. Canada tour operators reported (as of May 14 - June 25, 2010) that bookings for first quarter 2010 increased 10 to 15 percent, on average, compared to first quarter 2009.
More... [297 views]
Kobo, a global eReading service, has announced that Fairmont Gold guests will have access to Kobo eReaders featuring a library of new and bestselling Random House books.
More... [502 views]
Global Hospitality Newsletter: August 17, 2010
On a broader scale, I have noticed that these leaders - apart from how they are shining during this crisis - also think very differently in general about how they lead others which in turn influences how they act, and I have tried to capture the essence of that mindset. By Enda Larkin
More... [1533 views]
Global Staff Movements for July 2010 provided by Spectrum International.
More... [1988 views]
Have you ever been "Yes, butted..." ? Evil Erik does this all the time to his staff, his indecisiveness is the graveyard of good intentions and, most of the time, the seedling of fear! By Bert van Walbee
More... [1186 views]
The eighties brought the world many design disasters, so it's perhaps ironic that one of the most enduring hotel design trends was born in 1981, in London and San Francisco simultaneously. By Lara Sarheim
More... [825 views]
The Hotel Industry's Pulse index, or HIP, increased 3.8 percent in July after edging up 2 percent in June, according to economic research firm e-forecasting in conjunction with STR.
More... [346 views]
Visa Infinite cardholders can now enjoy exclusive access to perks at a selection of the world's most prestigious properties
More... [1070 views]
A recent spate of vacation injuries through "balconing" - the deadly craze of leaping from balcony ledges into pools - has prompted Spanish hotel owners to issue daredevil tourists with a warning. As videos of the growing phenomenon appeared this week on YouTube.
More... [511 views]
Charles Blackman is one of Australia's most famous contemporary artists, best known for his Schoolgirl and Alice in Wonderland series of the 1950s, which met with critical acclaim. Now, Blackman's works are on display in a new format: a $100 million, five-star hotel has been named after him, and more than 600 prints in digital reproduction are scattered throughout the building - in the passageways, the foyer and the bedrooms. By Philip Hopkins
More... [554 views]
Global Hospitality Newsletter: August 16, 2010
In the last column, I promised I would share one of the most comprehensive and meaningful service codes ever introduced. An unusual and perhaps unexpected fact about this service code is that premiered almost a century ago by one of the most successful hoteliers of all time. By Dr. John Hogan
More... [1564 views]
As it gets increasingly harder to find skilled people to fill the positions it makes sense to hang on to the good employees. By Caroline Cooper
More... [1967 views]
Andreas Augustin's breakfast with Liam Lambert, president of Oberoi Hotel and Resort.
More... [1450 views]
I wish I had a good low cost airline horror story to tell - I know, it's a strange thing to wish for and the reason will become evident at the end. By Yeoh Siew Hoon
More... [926 views]
The 2010 Tour de France yet again proves to be a trophy winning event for hoteliers lucky enough to host the various race stages, with all key indicators skyrocketing compared to the corresponding period last year.
More... [627 views]
I have been meaning to write this piece on tourism in India for a while. Every time I take a boat to Alibagh from the Gateway of India in Mumbai or drive past the CST or VT station as it was known earlier one thing that has struck me repeatedly is our visible lack of passion or desire to keep our beautiful places clean. It is the same story if you had to visit the Taj in Agra or to many such historic places of interest in Delhi and Jaipur. By Farhat Jamal
More... [717 views]
After a disappointing 2008/9, Spanish operators turn to all-inclusive packages to drum up business - as statistics for July show a dramatic rise in bookings for the Canary Islands.
More... [457 views]
As India welcomes its 64th Independence Day, the iconic Taj Mahal Palace re-opens its doors to the magnificently restored Palace Wing in Mumbai.
More... [1075 views]
Global Hospitality Newsletter: August 13, 2010
If your answer was none, you are not alone. It is a process that every sales person knows they should be doing but often feels awkward requesting or they simply forget to ask. By Carol Verret
More... [1271 views]
2010 has been a busy year for celebrity nuptials and they've had their honeymoons in some glorious places around the globe. HolidayCheck has information on where they went, and which hotels were favoured by the rich and famous. Read on for a little bit of luxury, as well as perhaps a little inspiration...
More... [1023 views]
Overnight costs fell in the UK this month, with most cities seeing price declines between five and fifteen percent. Among popular European holiday islands, the Canary Islands and Madeira are particularly affordable for late summer travellers. These are the findings of the trivago Hotel Price Index (tHPI), which is published monthly by the hotel price comparison site trivago.
More... [594 views]
New Study Finds Recovery Better Than Expected with Spend Projected to Grow This Year by 6.2% to $869 Billion.
More... [392 views]
The U.S. hotel industry is projected to end 2010 with increases in two of the three key performance measurements, according to STR's forecast update.
More... [618 views]
When it comes to world-class hotels, just like a first date, impressions are crucial and there's no better way to get acquainted with some of the finest than by spending a little time in the lobby. These majestic entrances surpass standard check-in desks in every way - boasting 3,000-piece chandeliers, two-story aquariums, spiral staircases, panoramic city views paired with five-star dining, a three dimensional mural, and even a signature cherry-red grand piano.
More... [1052 views]
Romance is always in the air at Las Ventanas al Paraíso, A Rosewood Resort, where the Director of Romance's mission for the past seven years has been to make guests' romantic dreams come true.
More... [1333 views]
Some of the best views of Manhattan are claimed among the 665 spacious rooms at the New York Marriott's Brooklyn Bridge facility, literally knocking on the door of the heart of Manhattan. Recently renovated and equipped with state-of-the-art hotel amenities, the facility includes upscale contemporary dining at The Archives as well as kosher catering services on-site.
More... [392 views]
Global Hospitality Newsletter: August 12, 2010
It is official; the walls on every hotel worldwide are now made of glass and are completely transparent; the outside world can now see into your hotel lobby and witness how real guest are treated in the real-world daily. For those who thought that TripAdvisor had revolutionized the hospitality industry, be assured that we have so far only seen just the beginning. By Doug Kennedy
More... [2177 views]
A highly anticipated movie coming out later this summer (the Wall Street sequel) contains a great truth in its title: Money Never Sleeps. That is a lesson that financial firms learned long ago, but one that hotels have been slow to internalize. By Jean Francois Mourier
More... [758 views]
New tips on extending a warm welcome to overseas visitors in the run up to the 2012 Olympics are launched today by VisitBritain, the national tourism agency.
More... [563 views]
InterContinental Hotels Group made a net profit of $141m in the first six months of this year, much improved from H109's $29m loss. The achievement prompted chief executive, Andrew Cosslett, to describe the group as being in ‘great shape' and announce an increased dividend for shareholders.
More... [546 views]
The European Parliament set stricter rules on ship operators regarding the relation to their passengers. The Parliament set the rules for compensation of delays and accepting the disabled passengers on board a ship. The regulations will be enforced in 2012.
More... [309 views]
HSMAI Announces Call for Nominations for Annual Hot List in conjunction with 2010 HSMAI Adrian Awards
More... [715 views]
New York and London expensive, Bangkok and Prague cheap, Rio prices climb in July: Measuring the point at which supply and demand meet in the hotel sector - the hotel.info hotel price barometer for August 2010.
More... [495 views]
TUI Travel Plc, Europe's largest travel operator, dropped the most in almost two years in London trading after saying reduced holiday spending by Britons and Germans will affect profitability. By Holger Elfes and Paul Jarvis
More... [328 views]
Global Hospitality Newsletter: August 11, 2010
Sales figures for Best Western hotels have been boosted by nearly 30% following the company's first television advertising campaign in the spring. By Janet Harmer
More... [754 views]
Letting someone go can be one of the most difficult decisions for managers to make. Once it has been determined as the only course of action, holding on to ineffective or obstructive people can harm an organization. By Chris Anklin
More... [537 views]
Moscow retained its ranking as the city with the most expensive average hotel room rate in the world, a survey by business travel agency Hogg Robinson Group showed.
More... [1155 views]
In their latest strategy to increase business, hotels are pursuing what they call "blended travel," in which guests mix business and pleasure. It seems to be working. More conference attendees are booking weekend rooms before or after meetings for a bit of respite, often with family members, hotels say. By Roger Yu
More... [548 views]
Though there seems to be progress in stopping the leak in the Gulf, the misperceptions about oil on beaches may take far longer for the travel industry to fix. Travelocity recently conducted a poll of over 2,000 Americans and found that many travelers believe the oil has spread far beyond its actual reach.
More... [512 views]
In the very near future all of us in tourism will wake up to a day where we are facing enormous green taxes that we can do nothing about. By Valere Tjolle
More... [476 views]
Queensland tourism operators are facing the fight of their lives to lure holidaymakers, who are increasingly shunning domestic beach holidays in favour of cheap deals to places such as Bali, Fiji and Thailand.
More... [535 views]
Starting in September 2010, the 5-star Royal Spa Kitzbühel Hotel will offer the new metabolic balance® programme. The holistic metabolic programme is being offered as part of an 18-day package under medical supervision. The combination of holiday and surroundings helps participants achieve balance and more energy away from the daily routine.
More... [678 views]
Global Hospitality Newsletter: August 10, 2010
Has the personalized hotel sales process become more the exception than the norm? We need to know how to better sell and respond to cut through the competitive clutter. By Leora H Lanz and Jennifer Coyle
More... [758 views]
Sara Turner speaks to Atanas Botev, general manager of the Radisson Edwardian's Hampshire and Leicester Square hotels, about how being green starts in-house, helping the homeless and good times for London hotels.
More... [742 views]
It may sound a bit odd, but it has been proven repeatedly in almost every kind of business: the most loyal customers are ones that experienced a problem and then were overwhelmed with the corrective action that not only addressed their problem of the moment, but continued to impress them with the concern to make them satisfied to the point where they do not even think of competitive services. By Dr. John Hogan
More... [1053 views]
The introduction of HTML5 will affect the future of how people use the web. At first glance it seems to be a subject only related to web developers but it relates to all of us. So, for all you non-web-geek-hoteliers that want to know how it will affect the future of your hotel website. By Pedro Colaco
More... [1227 views]
Unscrupulous overseas tour operators and excessive hotel development were blamed for keeping the Thai hotel industry from full recovery at a meeting last week of the Pacific Asia Travel Association (PATA).
More... [540 views]
Sluggish hotel demand outside the largest U.S. cities is slowing an industrywide rebound even as an influx of leisure, business and international travelers spurs growth in metropolitan areas such as New York. By Nadja Brandt
More... [277 views]
It's not enough to ask guests for a write-up on a popular site such as TripAdvisor or Yelp after they've checked out. Lately, some innkeepers have been pressuring their customers to say positive things online - in extreme cases, even before they've checked in. By Christopher Elliott
More... [504 views]
Michelin, the tire firm famed for its hotel and restaurant guides, recently announced it is to offer food-themed vacation packages.
More... [462 views]
Global Hospitality Newsletter: August 9, 2010
An industry white paper issued by Cornell's Center for Hospitality Research (CHR) demonstrates the clear connection between guest satisfaction and hotels' financial results. Conducted by researchers from J.D. Power and Associates, the study, "Making Customer Satisfaction Pay: Connecting Survey Data to Financial Outcomes in the Hotel Industry," is available at no charge from the CHR's website...
More... [730 views]
The UK's growing number of boutique hotels, with their quirky, design-led interiors and individually styled luxury rooms, have helped put the prestige back into Britain's hotels by giving guests a more memorable experience than a standard room in a large chain.
More... [1025 views]
The full title of this series is Engaging the "high-touch" side of our business by instilling passion in our people and reader comments and feedback on the first two segments has been positive. Segment 1 emphasized the authentic requirement for hospitality businesses to provide a unique experience or face the probable penalty of being viewed as a commodity. By Dr. John Hogan
More... [1003 views]
Luxury travel in both the business and leisure segments is set to increase over the next 12 months according to the results of a survey* released today by Small Luxury Hotels of the World. The survey was targeted at members of The Club of Small Luxury Hotels of the World, the luxury brand's customer recognition programme. 41 per cent of respondents said they expected to have more disposable income in the next year with 11 per cent saying they expect to see a significant increase.
More... [652 views]
The National Business Travel Association (NBTA) and The Wall Street Journal have announced winners of the first-ever Business Traveler Innovation Awards. Corporate travelers nominated services, products and ideas that help to make business trips easier and more productive. Submissions were categorized, and the public voted for their favorites. The winner of the Travelers' Choice Award, presented to the innovation that received the highest number of votes, and winners in each of the eight categories, will be honored at the 2010 NBTA International Convention & Exposition on August 9 in Houston.
More... [452 views]
For your next vacation, how about going on a trip to savour the world's greatest view, right from your hotel room? Hotels.com®, the world's leading hotel booking website, has scoured the globe for the top ten hotels whose rooms offer the most breathtaking views in the world. Whether you are a lover of nature or man-made marvels, you will be able to find a room of your view from over 120,000 hotels offered by Hotels.com.
More... [1613 views]
Marriott International Inc. says hotel operator Innkeepers USA Trust, which is in bankruptcy, is dragging its feet on a pledge to take the hotel giant's Residence Inn brand name off a Detroit-area hotel. By Patrick Fitzgerald
More... [427 views]
The moment it hit me that I could fit three of my carry-ons into my sister's one gargantuan suitcase was a turning point, an epiphany, a revelation. By Eliza Hussman
More... [769 views]
Global Hospitality Newsletter: August 6, 2010
Hotel revenue management just isn't as much fun these days. The RM sharks are too busy preparing index forecasts and managing multiple channels to partake in their Machiavellian tactics of old, which isn't necessarily a bad thing. Just not as entertaining. By Jil Larson
More... [1328 views]
In the highly competitive hotel market, it is becoming a necessity for hoteliers to provide value-added services for their guests which both increase guest satisfaction and lend themselves to increased efficiency across the board. In order for hoteliers to maintain a competitive advantage, it is imperative that they keep abreast of technology trends which affect the market, while finding other innovative ways to use these technologies to provide customers with value-added services and additional streams of revenue for the property. By Penny Chai
More... [1347 views]
A surge in business travel has emboldened top U.S. hotel companies to try to raise rates for corporate clients next year after two straight years of cutting them deals.
More... [475 views]
As 2009 came to a close, we at Symantec looked into our crystal ball and made a few predictions of what we expected to see in 2010. Now that we're half way through the year, we've taken a look back and evaluated ourselves based on how our forecasts have panned out thus far.
More... [414 views]
Survey Finds Accessing Corporate Data While Vacationing Is Now the Norm, With Potential Serious Implications to Corporate Security
Sand, sea and stressed as economy blamed for causing paranoia when leaving the office to jet abroad for summer vacations.
More... [332 views]
Sheraton Hotels & Resorts unveiled a new online experience for guests designed by Microsoft's new decision engine, Bing, featuring intuitive tools that promotes a sense of discovery and captures the "pulse" of the local destination, helping guests seamlessly navigate their stay.
More... [805 views]
Although Spain remains the most popular destination with British holidaymakers, cheap flights comparison site Skyscanner.net reveals some of the more secret summer spots that are attracting travellers keen to escape the British crowds and discover somewhere new.
More... [453 views]
Pluto never had it so good: The next major attraction to open at Walt Disney World won't be for the kids - it will be for the dogs.
More... [702 views]
Global Hospitality Newsletter: August 5, 2010
I read the other day that nearly 50% of hospitality businesses have cut back on their staff training during the recession. If a football team, or a cricket team or a golfer dropped their level of performance, would they stop training? Of course not, they'd do the opposite. By Caroline Cooper
More... [1440 views]
As the hospitality industry becomes more competitive, economic pressures increases and the industry continues to expand, there is an obvious need to keep clientele as well as increasing profitability. It is therefore unsurprising that hospitality management professionals strive to improve guest satisfaction, and short- and long-term revenues. By Patrik Hellstrand
More... [1912 views]
The economy may have slowed down during the second quarter, but Priceline.com saw its business soar. By Carl Gutierrez
More... [372 views]
London, Otus publishes the likely depressive effects of public sector cuts on hotel demand in Europe, which, on top of the sharp rise in hotel chain room supply over the recession means that room occupancy could plummet from 2011.
More... [686 views]
Technology has made many things easy. We record TV shows and fast-forward through commercials. We listen to far-flung radio broadcasts live on our telephones. And we meet face to face with clients and staff members from thousands of miles away. By Josh Noel
More... [528 views]
According to Xerfi Research, the senior market is not fully exploited. In such business, the research firm emphasizes the important role that travel agents have to play in physical distribution.
More... [397 views]
Hot or cold? Green or red? Infinity or plunge? The swimming pool has come a long way since the ancient Greek and Roman baths. From an urban concrete jungle to a lush hillside in Asia, Design HotelsTM presents four hotel pools ideal for sunbathing, socializing and of course, swimming!
More... [1285 views]
Donald Trump and the promoters of his Trump SoHo hotel-condominium were sued by buyers who accused them of fraudulently touting out-sized sales figures to encourage them to buy units and inflate the project's financial health. By Jonathan Stempel and Deepa Seetharaman
More... [447 views]
Global Hospitality Newsletter: August 4, 2010
I've read several articles lately which discuss rate building post recession. At least one of those articles, provided suggestions which are completely opposite of acceptable revenue management principles. So, before you blindly follow some of those suggestions, consider committing to revenue management. My sense is that there is still considerable confusion, among independent hotels and some sales advisors, about the actual implementation of RM. By Neil Salerno
More... [666 views]
The Cornell Center for Hospitality Research released a report last week indicating that takeovers and acquisitions of hotel properties are once again on the rise, If we (as an industry) are to believe the analysis of the Cornell Center for Hospitality Research- and I do- then more hotel marketing departments, GMs and new owners will find themselves asking these questions in the coming months. In an effort to be prepared, here are some of the most frequently asked merger questions and answers. By Jennifer Rodrigues
More... [388 views]
This second segment of the series further defines the experience of today, whether you are an independent hotel or brand affiliated. By Dr. John Hogan CHE CHA MHS
More... [627 views]
You've got your OTA offers out, your auction site offers, your email offers and now your Twitter and Facebook offers. Do you know what promotions are returning the best bang for your buck? Chances are if you are offering the same thing through all the different channels you aren't targeting users enough and could be missing out on revenue and engagement opportunities.
More... [742 views]
What would life and business be like if everyone took full responsibility for themselves? By Greg Salsburg
More... [641 views]
As a growing number of Chinese travel abroad for business and leisure, competition to lure mainland travelers is also heating up. One of the people responsible for steering mainland travelers to the United States, and one of the most experienced aviation professionals working in China today, is Delta Airlines' Director&Chief Representative of China & Hong Kong, Sandeep Bahl. By Maggie Rauch
More... [334 views]
Analysis by Deloitte, the business advisory firm, has found that revenue per available room (revPAR), a key performance indicator for the hotel industry, jumped 121.7% to ZAR1,099 in South Africa during the month of June, compared with the same period last year, when it became the first African nation to host the FIFA World Cup.
More... [500 views]
Overseas visitors are not put off taking a holiday in the UK by the weather, new research by VisitBritain reveals.
More... [835 views]
Global Hospitality Newsletter: August 3, 2010
Can one expect substantial budgets to go to mobile, particularly in local search? Would it be right to say that 2010 will likely turn out to be the year of testing before mobile really takes off in 2011? By Ritesh Gupta
More... [762 views]
Sara Turner speaks to Sarah Gibbs, general manager of the Swan Hotel and Spa in the Lake District, which was devastated by a flood last year and has recently reopened after a £4m renovation.
More... [448 views]
We've assumed management or done operational reviews of many hotels. So we've had the opportunity for an intimate look at the workings of all types of hotels. We've noticed some commonalities we think are symptomatic-and, therefore, instructive. By Kirby D. Payne
More... [1241 views]
Three new patent applications that just became public on the US Patent and Trademark Office (USPTO) website reveal that Apple is now patenting ideas for mobile applications. Specifically, these patents applications describe iPhone apps that would aid in making travel arrangements, booking hotels and shopping. By Sarah Perez
More... [582 views]
The ASEAN Hotel Review launched in May 2010 is the latest sub-regional report from STR Global, the leading provider of market information to the global hotel industry. The monthly report compiles year-to-date and current month hotel performance information for Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam within the economic, social and cultural bloc of the Association of Southeast Asian Nations (ASEAN).
More... [514 views]
Over 50 chefs from Marriott Hotels and Renaissance Hotels throughout the United Kingdom recently competed in a culinary cook-off to create what they believe is the best fish and chips recipe.
More... [524 views]
Australia's restaurant industry is set to increase their online bookings with the help of the country's most advanced booking system, set to launch next month.
More... [556 views]
Community Chest will partner hoteliers in its first sector-wide campaign - ‘Hoteliers with a Heart' - to raise funds for the needy through SHARE, a workplace giving programme. Through the campaign, the fund-raising arm of the National Council of Social Service hopes to garner 20,000 SHARE donors.
More... [432 views]
Global Hospitality Newsletter: August 2, 2010
The Pacific Asia Travel Association (PATA) is pleased to announce the winners of the 2010 PATA Gold Awards, sponsored by the Macau Government Tourist Office. This year the awards recognise the achievements of 24-separate organisations and individuals.
More... [571 views]
Every now and then comes along a new list of world's most liveable cities and in any case, everytime I see the list, it makes me think that liveable equals boring. By Yeoh Siew Hoon
More... [939 views]
The billionaire Barclay brothers sold their 10 percent stake in the U.K.'s InterContinental Hotels Group Plc for about 335 million pounds ($520 million) after the hotelier's shares soared 88 percent in a year. By Sarah Jones
More... [1170 views]
WORLDHOTELS will soon be a hotel brand, not just a representation arm of independent hotel members, with the first WORLDHOTEL opening in Frankfurt in September/October and two others to follow in Munich and Hamburg. By Raini Hamdi
More... [964 views]
Britain's Monarchy generates well over £500 million a year from overseas tourists, new research from VisitBritain reveals.
More... [620 views]
Cheapflights UK, the UK's leading website for flight search and comparison saves travellers time, confusion and money with its latest guide on tipping around the world in time for the summer holidays.
More... [696 views]
Figures released today by HomeAway Holiday-Rentals, market leader of the online holiday rentals industry, reveal that savvy Londoners stand to make millions renting out their homes to tourists during the London 2012 Olympics.
More... [639 views]
Golf is no longer something exclusive at a 5 star hotel, but it has grown, developed, improved...Now there are many hotels made specifically to focus on the great game. Here are the most popular from the travel specialist, HolidayCheck.
More... [853 views]
Visit our sponsors