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ehotelier Hospitality News Archives: September 2010Global Hospitality Newsletter: September 30, 2010Tips for Developing a Social Media Program as Authentic and Singular as Your HotelThe travel industry is ahead of the curve when it comes to social media, but in terms of originality and meaningful engagement hotels are lagging behind. It seems like everybody is posting the same content, in the same perky, cloying voice. Want to stand out from the pack? Here are a few tips for strengthening your social media program and developing a singular, authentic voice to evoke your brand. By Daniel Edward Craig More... [1712 views] Marketing for a New Business Era: How The Internet Changed Buying BehaviourDoes Marketing in its present application become obsolete or are we just transcending to a different, more complex business world where distribution and access to information is taken for granted! In times of economic uncertainty the question that inevitably arises is which market segment has the strongest growth AND profit potential. Shareholders and directors indisputably ask the question that is on everybody's mind: how do we expand our business in a stagnant economy and how relevant is our business model? By Dietmar Kielnhofer More... [1516 views] How Online Guest Books Changed HotelsTravel website TripAdvisor is facing legal action from up to 700 hotel and guesthouse owners who complain they are victims of unfair reviews. So how much do these peer review sites matter? By Andrew McFarlane More... [829 views] HVS Issues Revised Forecasts for the U.S. Lodging IndustryThe outlook for 2010 is for strong demand growth, and the industry is expected to regain stabilized levels of operation by 2014. Hotel values are also improving, fueled by both stronger fundamentals and improving investment market conditions. By Anne R. Lloyd-Jones More... [311 views] Best Western International Maintains Top Global RankingBest Western International - The World's Largest Hotel Chain® - has maintained its prestigious position as the hotel brand with the most number of rooms and number of hotels worldwide, in the latest ranking by tophotelchains.com. With over 309,000 rooms at 4,000 hotels and resorts, Best Western held on to the top ranking, followed by the Holiday Inn with 240,000 rooms at 1,319 properties. More... [804 views] A Hotel's Best Place to Schmooze – Bar NoneWhen other hotels are in wind-down mode, greeting their last few convention stragglers, the lobby at Ace Hotel New York is usually crammed to the rafters. By Sarah Staples More... [530 views] Who's Behind the Decks at Your Hotel?Hard Rock Hotels and Casino has confirmed that it will launch its "The Sound of your Stay" music program internationally September 27 - with celebrity blogger Perez Hilton as its first curator. More... [472 views] New Facebook App 'Hotels WithMe' Launched by Columbus Internet and Hotels.comColumbus Internet and Hotels.com have today announced a partnership which sees them launch a new Facebook app 'Hotels WithMe' in the UK. The new app enables friends, families and colleagues to get together through Facebook and share hotel information in order to make a collective decision on the property that best suits their travel needs. More... [731 views] Global Hospitality Newsletter: September 29, 2010Hotelier of the week: Giampaolo PadulaSara Turner speaks to Giampaolo Padula, the new general manager of the Hotel d'Inghilterra in the centre of Rome, about life as a hotelier in the Italian capital. More... [497 views] Tips for Cost CuttingCost-cutting continues to be crucial to owners in the fallout of the Great Recession. By Harvey Chipkin More... [984 views] Do Hotels Really Need Full Service Restaurants?London hotels have contrasting views on this particular topic. Flagship hotel restaurants are often seen as a selling point. This especially applies to luxury hotels, with Alain Ducasse at the Dorchester and Gordon Ramsay at Art Deco gem Claridge’s notable examples, along with Galvin at Windows (Hilton on Park Lane) and Apsley’s at the Lanesborough. By Rajul Chande More... [989 views] New Study Reveals Pervasive Social Media Use within Adventure TourismRepresenting the most current and comprehensive social media usage study yet conducted within the adventure tourism trade sector, the Adventure Travel Trade Association (ATTA), Resmark Systems and Convince & Convert today released, Travel, Tweets & Trends, a report indicating that social media usage among adventure tour operators is pervasive, while its efficacy remains relatively uncertain. More... [458 views] Pod Hotels in a Bid to Take New York by StormSize doesn't matter. At least that's what a handful of hotels in New York hope lodgers will think when they stay in their small, yet functional and affordable rooms. By Natalie Huet More... [521 views] Been There, Done That and Posted the ReviewHotels now employ teams of staff to engage with guests long after they have checked out, such is the power of online critiques. By Jane E. Fraser More... [654 views] The Largest Ever Photo Assignment – for the World's Largest Hotel GroupAs part of the most ambitious global photographic assignment ever undertaken within the hotel industry, international photography company PhotoWeb has been commissioned by IHG (InterContinental Hotels Group) to photograph 3,500 of its hotels across the Americas. The multi-million dollar contract will create a bank of over 100,000 still images and virtual tours, enabling guests to get the best ever picture of hotel rooms and facilities when they book online. More... [1289 views] Germans, English Dominant in Serbian Hotel VisitsGerman and English holiday makers have been at the forefront when it comes to the filling up of hotel capacities across Serbia, but their stays have shortened and they are much less willing to pay for them comparing with last year. By B. Stamenkovic More... [251 views] Global Hospitality Newsletter: September 28, 2010Guidelines for Budget PlanningWhat's the best way to budget for digital communications? That wording is important, because this topic covers more than just marketing. It includes technology that touches other areas of your operation: customer service, branding, public relations, and most importantly, management efficiency. By Josiah Mackenzie More... [1392 views] The Art and Science of Killer Sales ProspectingThis article will address some key tactics for uncovering sales prospects and in maintaining consistent systems and procedures to produce quality information for current and future prospecting. Implementing new tactics, combined with a motivated sales department will ensure that the sales organization is fully productive in accomplishing their roles of generating business. By Brenda Fields More... [1320 views] Windfall for Luxury Hotels in Delhi, OC to Pick up TabVisiting teams unhappy with the state of the Games Village are being put up at five star hotels across the city. Who's paying their bills? The taxpayer. More... [553 views] Incredible IndiaA couple of weeks ago, I made a weeklong Business trip to India. In fact it was my first time to visit India, and I was full of excitement and also worry. Worry because I'd heard so many horror stories about upset stomachs, poverty, lack of infrastructure and the possibility to pick up some unwanted infection. By Terence Ronson More... [1252 views] STR Global posts Middle East/Africa August 2010 resultsThe Middle East/Africa region reported mixed results in the three key performance measurements for August 2010 when reported in U.S. dollars, according to data compiled by STR Global. More... [526 views] Anatomy of Most Memorable Family VacationsWhich vacation memories are most enduring and why? The answers to those questions are revealed in the first-ever survey of its kind conducted by Ypartnership, the travel service marketing firm headquartered in Orlando, Florida. The nationally representative survey of adults in both the U.S. and Canada was conducted during the months of August and September, 2010 as travelers were ending their own summer vacations and time away was still top-of-mind. More... [492 views] Budget Hotels 2010The branded budget hotel market in the UK continues to be dominated by just two large players, according to new research by TRI Hospitality Consulting. Figures from Budget Hotels 2010 UK show that the biggest brand, Premier Inn, had 41,511 rooms at the end of 2009 which gave it a market share of almost 38%. More... [915 views] Stranded Virgin Passengers Feeling BlueVirgin Blue's computer systems are struggling back to normal after a computer hitch caused nationwide chaos yesterday, stranding thousands of passengers in airport departure lounges. By Thomas Hunter More... [469 views] Global Hospitality Newsletter: September 27, 2010Front Desk Drama: It is the D-A-S-H that makes the Difference!While in North Carolina I met Diane. She works at the front desk at a luxury hotel chain. She is enthusiastic, a real go-getter, but always manages to get in the middle of the front desk conflicts and drama. This leaves her feeling depressed and drained-and it started taking a toll on the quality of her work and her personal well being. Recently she snapped at a guest who was in the middle of a long-winded complaint. She immediately knew she had over personalized a comment the guest made and regretted her response. The guest escalated and became more irate and began picking out more small problems with her service and complained. Diane began to feel defensive. Now what was she suppose to do? By Gay Lynn Williamson-Grigas More... [2255 views] Mobile in Travel TrendsInterview with Stephany van Willigenburg, business development manager, Mobile EMEA, Google. By Ritesh Gupta. More... [718 views] How to Use Email Marketing to Nurture Sales LeadsSales teams are often faced with too many leads to follow up on, and no idea which lead is more likely to generate a sale. Lead nurturing email marketing can qualify your leads. More... [829 views] HotStats UK Chain Hotels Market Review - August 2010Payroll management impedes profitability growth in the Provinces Higher staff costs hit profits at provincial hotels in the UK during August, according to the latest HotStats survey from TRI Hospitality Consulting. More... [403 views] Global Hotel Operators Remain Cautiously Optimistic, but Only JustResults from the latest edition of the Horwath HTL Global Hotel Market Sentiment Survey show that hotel operators in all regions of the world continue to believe that the recovery in operating performance is on track, although without any strong conviction that the worst is over. More... [541 views] Performance Management Intelligence – Could Your Hotel Do with Some?Profitability is the Holy Grail in today's business environment and many lives have been shaped during the past tough two years in its pursuit. Hoteliers and hotel companies that thrived during the recession share these three traits... More... [523 views] Importance of Feasibility Studies in Developing Hotel Markets in Russia and CISWith increasing economic growth since 2009, developing countries once again offer opportunities to investors. Due-diligence is becoming an important aspect of any investment. How can hospitality consultants help investors with Feasibility Studies? By Alexey Korobkin More... [364 views] IHG Announces First Pilot of the Front Desk Bypass Solution: MobileKeyIHG (InterContinental Hotels Group) [LON: IHG, NYSE: IHG (ADRs)], the world's largest hotel group by number of rooms, announces the hospitality industry's first pilot of a mobile-based front desk bypass solution that gives guests at the Holiday Inn & Suites Chicago O'Hare Rosemont and the Holiday Inn Express Houston Downtown the freedom of choice. More... [901 views] Global Hospitality Newsletter: September 24, 2010A Different Look at MBWA: Does there Need to be a Manager’s “Timeout”?"Management by Walking (or Wandering) Around" has been the focus of my last two messages and at the end of each I issued a challenge... to every manager who is responsible for 5 or more people: measure your in and out of the office time and at the end of the week, see how much time you spent ACTIVELY INTERACTING with your team. By Dr. John Hogan More... [1383 views] Wyndham & Planet Hollywood Team UpWyndham Worldwide Corporation (WYN - Analyst Report) subsidiary Wyndham Hotel Group announced recently that it has entered into a license agreement with Planet Hollywood Resorts International LLC. More... [735 views] Branson's Virgin Group to Invest $500 Million in Hotel VentureVirgin Group Ltd., founded by U.K. billionaire Richard Branson, formed a partnership to spend as much as $500 million on high-end hotels over the next three years, banking on brand recognition to lure affluent clients. By Nadja Brandt More... [1143 views] Could Hotels Be an Option for Commonwealth Games Athletes?After a team of Taiwanese tourists came under fire near Jama Masjid on Sunday, Delhi Police has decided to re-evaluate its security plan for the Commonwealth Games. By Rahul Tripathi More... [431 views] Hotel Industry Hopes you Sleep Tight and Don't Let the Bed Bugs BiteThe year 2010 has been filled with ups and downs, recoveries and failures. Oh, and bedbugs. By Laura Huchzermeyer More... [662 views] Buoyant BrazilBrazil emerged relatively unscathed from the rigours of the global financial crisis. The same can be said for the country's hotel industry, which coped better than surrounding regions during 2008 / 2009, according to data from STR Global, the leading provider of market data to the world's hotel industry. More... [710 views] Costly StaysEven as airlines start increasing their fares, hotels around the world have already made their comeback from the financial crisis. That's according to the Hotels.com Hotel Price Index (HPI) that was released last week. By Christopher Toh More... [536 views] New Google Instant - How It Affects Your HotelGoogle Instant is an industry first search feature that displays predicted search results as you type in the search box. Google's "autocomplete" technology predicts what you're searching for and displays results in a drop down box and on the search results page. More... [904 views] Global Hospitality Newsletter: September 23, 2010Empathy – The Cornerstone of Effective LeadershipBeing ‘empathetic' is such an obvious foundation of effective leadership that you might assume that there would be little need to highlight its importance today. Yet, even though it is well established that this characteristic adds greatly to a leader's ability to engage others, some ‘leaders' seem clueless as to where other people are coming from, or show a complete lack of concern for their employees... By Enda Larkin More... [1748 views] Dealing with Poor PerformanceNip it in the bud ~ Dealing with poor performance ~ By Caroline Cooper More... [1671 views] Best London Hotel Blogs DissectedMany hotels fail to grasp the SEO, brand and loyalty benefits of blogging as a competitive weapon - but a few are now starting to see the light. As someone who blogs obsessively about London hotels, I’m sometimes asked by hoteliers if starting a blog makes business sense for them too. My answer is “yes, but only if you are fully committed”. The web is littered with abandoned blogs and the world certainly doesn’t need more of them. What then defines a good hotel blog? By Rajul Chande More... [924 views] Hotels Testing Two-Tier Wi-Fi - Pay Less for Slow, More for FastFor those who get irked paying for Wi-Fi in hotels, some properties are experimenting with a two-tier system that would at least reduce charges for some. By Fran Golden More... [627 views] STR Global Reports August 2010 Asia/Pacific Hotel PipelineThe Asia/Pacific hotel development pipeline comprises 1,037 hotels totaling 255,208 rooms, according to the August 2010 STR Global Construction Pipeline Report released this week. More... [588 views] Market Intelligence Report-Madrid 2010This article presents a picture of the Madrid hotel market up to the summer of 2010 and our view on current tourism and hospitality trends and tendencies. By Esther Gladen &Giuliano Gasparini, Mrics More... [529 views] Porthmadog Hotel Joins Fight over TripAdvisor ReviewsA hotel owner joining a planned mass action against the online hotel review site TripAdvisor says people who post anonymous comments are cowards. More... [529 views] In Memorium: A Tribute to Bob Boyle, 1948-2010, Benchmark Hospitality InternationalBob Boyle, who was regional vice president for Benchmark Hospitality International and general manager of Turtle Bay Resort, unexpectedly and peacefully passed away in his sleep on Friday, September 17, 2010. His passing has left an unimaginable void in the lives of all who knew him, especially those who served under his leadership. More... [369 views] Global Hospitality Newsletter: September 22, 2010Hotel Sales Training That Excites, but Changes LittleHotel sales training has been an important, yet somewhat controversial topic for many years. Everyone agrees that the potential benefits should make it a great investment. But, in too many cases, the results fall short of expectations. We often find that there is a huge gap between what people learn during the training and what they actually practice after training. By Neil Salerno More... [973 views] Hotelier of the Week: Daniela PfefferkornDaniela Pfefferkorn is the owner and manager of the four-star superior Hotel Goldener Berg in Oberlech. By Tom Otley More... [534 views] How to Make a SceneAce Hotel founder Alex Calderwood did it by transforming his company into a lifestyle brand. Meet the man who set a new industry standard with the 'it' hotel. By Jennifer Wang More... [598 views] The World's Most Remote HotelsWhere getting away from it all really means getting away from it all. By Monte Burke More... [871 views] North America and Western Europe Lead Use of New Technology for Business TravelFindings were announced today from research produced by American Express Business Travel in collaboration with the Institute of Travel and Meetings (ITM). Surveys of travel managers and business travelers indicate seasoned travelers are as interested and eager to use virtual connection methods as their younger colleagues, while also admitting the critical need for face-to-face meetings. More... [337 views] STR Global Reports Europe Hotel Pipeline for August 2010The Europe hotel development pipeline comprises 699 hotels totalling 120,266 rooms, according to the August 2010 STR Global Construction Pipeline Report released this week. The region reported 311 projects in the In Construction phase with 57,526 rooms. More... [523 views] 10 Top Hotels in Eastern Europe's Trendiest CitiesThe hotel price comparison website trivago has put together a list of 10 highly rated hotels under 30 pounds in ten of Eastern Europe's trendiest cities. More... [2535 views] Starwood Hotels to Tap Super Luxury Slot with 2 New BrandsAnticipating an increase in the number of international visitors and the growing needs of the domestic consumer, Starwood Hotels & Resorts Worldwide is scaling up its India plan. The company, which has nine brands, including Le Meridien and Sheraton, will in the next 3-5 years introduce its entire portfolio in India. By Rachit Vats More... [856 views] Global Hospitality Newsletter: September 21, 2010Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dA study out last month from the Cornell University Center for Hospitality Research and JD Power and Associates confirmed what many hoteliers probably already knew: guest satisfaction is one of the most - if not the most- important aspects of hotel operations. But what does this mean from a marketing perspective? Which areas should a hotel focus on to get guest satisfaction results? And what metrics are best to determine whether a guest satisfaction improvement program is working? By Jennifer Rodrigues More... [557 views] Mobile Websites – Why Your Hotel Can’t Ignore Mobile MarketingMobile technology is no longer something we are simply anticipating. The development of new technologies and ideas has brought about higher expectations from your potential guests. With the increase in smartphone use and android applications, it's evident: the mobile trend is here...and it is here to stay. More... [1071 views] Delhi Slum Razed to Avoid Offending Luxury Hotel GuestsA squatter settlement housing more than 2000 people adjacent to a new five-star hotel in Delhi has been demolished two weeks before the city hosts the Commonwealth Games. By Matt Wade More... [713 views] Are Gender-Oriented Hotels a Feasible Opportunity?How feasible are these hotels with rooms dedicated to women? While in the Middle East such a hotel product would respond to the needs of women most commonly discriminated against men and in many societies living separately, such a hotel would have a different motivation for creating women rooms. By Oliver Petcu More... [587 views] ISO 26000 – Guidance on Social Responsibility and its Impact on the Hotel IndustryISO 26000, which gives organizations guidance on implementing social responsibility (SR) was approved for publication as an ISO International Standard. Its target release date is 1 November 2010. The publishing of ISO26000 will prove to be a tipping point in worldwide implementation of SR practices. Up until now there has been no "official" definition or framework for social responsibility. By Chris Knop More... [664 views] Starting Small and Thinking Big: How Hotels Engage Guests through Social Media'URBN Hotels Shanghai is now following you on Twitter!' appears in my email inbox as I am researching hotels to contact about how they use social media to engage guests and potential guests. By Chris Anderson More... [659 views] Big Talk on Big Apple's AgendaIt is the week that New York commuters curse but which benefits Manhattan's top-end hotels and restaurants: the arrival of national leaders - and their high-spending entourages - from some 200 nations. By Bernard Lagan More... [402 views] Growing Asian Middle Class Fuels Theme Park BoomWhen Singapore first announced it was building a Universal Studios theme park, sceptics wondered if the complex would draw enough crowds to be commercially viable. By Agence France Presse More... [503 views] Global Hospitality Newsletter: September 20, 2010Hotel Common Sense – 7 Practical Steps on MBWAMy last article used one of Tom Peters and Robert Waterman's fundamentals from their groundbreaking book on changing the ways we do business. IN SEARCH OF EXCELLENCE introduced a formal name for what the more successful hospitality managers already knew about motivating their staff. The phrase "Management by Walking Around" was based on Hewlett-Packard's commitment to their staff with interaction - not micromanagement, but ongoing listening and responding to staff ideas. By Dr. John Hogan More... [1103 views] Interview with Rob Torres, Managing Director for Travel, GoogleHow travel consumer is going to benefit from Google's efforts to improve upon its offering? By Marco Saio & Rosie Akenhead More... [773 views] Hotel Joint Ventures: Four Keys to SuccessNearly two years after the collapse of the old economic order of easy money, the biggest players in the hotel industry are using the joint venture structure to seize opportunities for acquisitions and expansion. But everyone knows joint ventures can be risky. Why is the JV model being used and is there a way to mininimize the very real risks that exist in every joint venture? By Jim Butler More... [1157 views] Five-Star Wars as Berlin Hotels Scramble to Grab GuestsHow about a hotel with its own recording studio in one of the trendiest parts of town? Or maybe a comfortable room laid out with special parquet flooring designed to ease asthma suffering? More... [613 views] China Hotels Build for the StarsChina continues to see the rise of luxurious hotels, despite their oversupply in a market of falling profits. More... [500 views] Tourism Gaining Momentum but Hotels Worried about ProfitsTourism is "gaining momentum" but hotels are still worried about their profitability, according to the Malta Hotels and Restaurants Association. By Christian Peregin More... [386 views] Dry Hotels are Losing 30% on the Bottom LineOperators not serving alcohol must drive revenue through niche F&B and targeted marketing, said general managers of three alcohol-free properties in a Hotelier roundtable. More... [715 views] Crowne Plaza Canberra Welcomes First Guest with Electric CarCrowne Plaza Canberra celebrated the arrival of its first guest with an electric car and the inaugural use of its newly-installed electric car recharge station yesterday. More... [673 views] Global Hospitality Newsletter: September 17, 2010Priceline Launches Hotel Freebies SearchNothing beats a killer deal on a hotel room. That is, unless that deal comes with a complimentary room upgrade, an extra night, or free parking. Priceline.com (Nasdaq: PCLN) announced today the launch of a free new service on its website that lets future hotel guests "mine" priceline.com's extensive global database of published-price hotels for all kinds of valuable hotel freebies. More... [713 views] Understanding the Role of Various Distribution Channels from a Hotelier’s PerspectiveStarwood's Devdutta Banerjee on why is it important for a hotel company to build credibility and ensure that its prices will be in parity irrespective of the distribution model. More... [1162 views] Back to The Future for Global Hotel Room RatesThe average price of a hotel room around the world rose two per cent in the second quarter (Q2) of 2010 compared to the same period a year earlier, according to the latest Hotels.com® Hotel Price IndexTM (HPI®), launched today. By Martin Kelly More... [527 views] Weekly Hotels Top Five of Five - RussiaNext week sees the start of Art Moscow, the largest contemporary art fair in Eastern Europe, which turns Moscow into something of a mecca for cutting-edge art fans. More... [529 views] Istanbul Posts Strong ADR GrowthIstanbul's designation as one of Europe's Capitals of Culture during 2010 has given an additional promotional boost to the city's remarkably strong hotel market where several new properties are opening soon. Data from STR Global, the leading provider of market information to the world's hotel industry, shows growth in average daily rate (ADR) during the past five years has trended upwards and maintained resilience even during the recent economic crisis. More... [323 views] VisitEngland Accommodation Survey Shows a Successful SummerResults, released today, from VisitEngland's Business Confidence Monitor for accommodation businesses, indicate that interest in holidaying at home continues for the British public, and finds the majority of operators happy with how the summer months have gone. More... [418 views] Free Internet at Marriott Hotels - If You're Part of the FurnitureMarriott has announced that internet access is to be free for Gold and Platinum-tier members of its Marriott Rewards loyalty program. More... [1211 views] Famous Cities of the World from the Perspective of BBC World News and InterContinental Hotels & ResortsBBC World News is to broadcast a new series of its successful travelogue, The Real..., beginning this month, which will once again be sponsored by InterContinental Hotels & Resorts. More... [1113 views] Global Hospitality Newsletter: September 16, 2010Lowering Hotel Operating Costs – There is a Gold Mine Surrounding You: “Alternative Skill Sets”No matter what the news holds for us today or a year from now, it is prudent to remember what we have learned to date. For example, this recession has taught us how to watch our expenses closely. Some of us have removed the mouthwash and shower caps from the guest rooms, perhaps a few of the towels. May I suggest an alternative that may lower your operational costs immediately and improve your team's morale? It costs nothing to implement and you can start today. I call it the use of "Alternate Skill Sets." By Dr. Diana Driscoll More... [2241 views] Hotel Sales Managers are too WeakOver the last 4 years we have trained thousands of hoteliers around the world in revenue management and distribution. All have made the same remarks; the travel industry is too price driven, the competition is driving down the price of the market. My question; what are you doing about it? By Patrick Landman More... [1891 views] Cost of Oprah PricelessInside the state government it was known as ''Project O''. At Tourism Australia it was ''Project Chicago'' - an audacious bid to entice the television host Oprah Winfrey to Sydney to tape the first episodes of her show produced outside the US. By Erik Jensen More... [666 views] UK Hotel Prices Begin Long Road To RecoveryThe average price of a hotel room in Britain finally stopped falling in Q2 2010, posting a modest rise of 3% when compared to average prices in Q2 2009, according to the Hotels.com Hotel Price Index (HPI®) published today. By Claire West More... [500 views] Americans Are More Stressed-out Than Ever and Crave Time off, but Work Woes Keep Majority from Taking All Their Vacation Days, Says New Survey by Westin HotelsUse it or lose it, companies say. But with jobs at risk and economic woes lingering, more than half of American workers are too worried and busy to take all their vacation days, according to a survey released by Westin Hotels & Resorts*. More... [793 views] CitizenM Glasgow: A Case Study in Combining all of the Hotel and Guest Applications into one IP Convergent Network InfrastructureThe pioneering use of IP networking technology is one of the most striking innovations of the new citizenM Glasgow. A true first in the history of hospitality, Swisscom has combined all of the hotel and guest applications into one IP convergent network infrastructure... More... [850 views] Europeans Make More of a Splash in CruiseThe European cruise industry has increased its share of the global market to almost 30% despite the recession. More... [294 views] Fifteen of the World’s Best Hotel BarsStandout watering holes around the globe. No card key required. By Michelle Woo More... [2912 views] Global Hospitality Newsletter: September 15, 2010Upselling Creates Additional RevenueEven with the lodging industry starting to rebound, most hotels these days could still use another revenue source, especially one that is generated with relatively little effort and cost. Yet many still overlook the opportunity to upsell guests to higher-priced options. With a little planning and effort, properties can easily turn-on the faucet to this revenue stream and reap the benefits immediately. By Doug Kennedy More... [1363 views] Hotel Revenue Management is Now More Important than EverI first introduced "Revenue Management for Dummies" in 2006. My goal was to break down some simple steps to improve hotel profitability by focusing on managing rates and inventory instead of centering on occupancy alone. I still feel that some ‘experts' make revenue management more mysterious and complicated than it needs to be for most hotels. My mission is to eliminate the mystery. By Neil Salerno More... [2742 views] Single, Independent, and Eager to Travel the World: A review of the International Youth Traveller and that Travel Segment’s MagnitudeHow do we perceive and categorize travelers within the hospitality industry? Contrary to family vacationers, youth travelers journey with the intent of exploration. Due to the evolution of telecommunications, social media, and travel infrastructure, destinations abroad have become more accessible and affordable, creating opportunities for today's youth that didn't exist for their parents at a similar age. By Shira Amrany More... [391 views] Hospitality Graduate Survey 2010As the hospitality industry continues its steady emergence internationally from recession, graduate recruitment is a hot topic amongst the world's big hotel groups, as well as many independent operators. The reason? CASH - what else?! By Jeff Ross More... [1586 views] Ritz Carlton Bows to Recession, Adds RewardsResponding to the sharp decline in rates consumers will pay for luxury hotels during economic hard times, Ritz-Carlton will join airlines, credit-card companies, many other hotel chains and even lowly sandwich shops Tuesday in offering a loyalty program to its customers. By Alexandra Berzon More... [824 views] Corporate Travel Prices Expected to Rise Next Year: StudyCorporate travel continued to rebound at a rapid pace through August 2010, with a double-digit increase year over year in overall demand, according to a third-quarter update to the 2010 Industry Forecast published by BCD Travel consulting unit Advito. More... [508 views] Busted, The Myth Australia Has Low Online Travel RatesPlease allow me to bust the biggest myth in Australian online travel - that we have absurdly low online travel sales penetration rates. By Martin Kelly More... [388 views] Inbound Tourism Industry Struggles to Book Hotel Rooms during the London OlympicsThe European Tour Operators Association (ETOA) has studied tourism effects in past Olympic cities and has identified several issues associated with previous Olympic Games, which have damaged inbound tourism to the host destination. More... [502 views] Global Hospitality Newsletter: September 14, 201089 per cent Rise in Chinese Visitors Predicted as ‘Bric’ and European Tourism GrowThe number of tourists visiting the UK from the fast-growing ‘BRIC' economies - Brazil, Russia, India and China - is set to leap, according to a new report from VisitBritain. More... [1024 views] Hotelier of the week: David LevinSara Turner speaks to David Levin, founder of the Capital Hotel in Knightsbridge and owner of the Capital Group, which includes the Levin hotel and the Greenhouse restaurant, about spending nearly six decades in the hotel business. More... [467 views] Recovery in Foreign Visitor Numbers is ‘Encouraging’New figures showing a significant recovery in travellers coming to the UK is ‘'encouraging'' though major challenges remain, VisitBritain chief executive Sandie Dawe said today. More... [595 views] Reliable Internet Connection is as Important as a Comfy Hotel BedA slow, unreliable internet connection is a source of huge frustration for today's business traveller when staying in hotels, according to independent research of 1,000 UK business travellers conducted by Quadriga. 62 per cent of respondents found having a reliable internet connection was almost as important as a comfortable bed (70 per cent) and decent bathroom facilities (68 per cent). More... [707 views] Travellers Opt for a Different Kind of ServiceThe often-maligned sector of serviced apartments is tipped to become a much more dominant force in the Australian accommodation market, according to a report from CBRE Hotels. More... [570 views] Tourist Sector Still Shaky after QuakeChristchurch's tourism industry has taken a hit with backpackers, motels and hotels really feeling the pinch. More... [345 views] Eco-Consciences Fall Bottom of Holiday PrioritiesDespite best efforts to recycle waste at home, it would appear that our eco-consciences go out the window when thinking about holidays. A survey of 9,500 travellers by holiday home specialist, holidaylettings.co.ukTM, reveals that just 1.5 per cent of people consciously opt for eco-friendly holiday accommodation. More... [341 views] Top Hotels in the World for Watching F1Many Singaporeans have been bitten by the F1 bug. While some take a break during the race, others try to get a piece of the action live or on screen. More... [915 views] Global Hospitality Newsletter: September 13, 2010Cornell Report Shows How Using Priceline Can Increase Hotel RevenueJudicious use of sales sites like Priceline.com can be an integral part of hotel revenue management strategy. By Glenn Withiam More... [1433 views] One Night in Bangkok and Look What HappenedThe first thing I usually do when I arrive in Bangkok is to either order in-room massage or room service, if my arrival is at that awkward time between too late for a proper dinner and "too early for bed but I think I will have a quite night before a big day tomorrow". By Yeoh Siew Hoon More... [1609 views] European Hotel Prices Rise in SeptemberPrices in European hotels rose for the first time since May this month, according to data published September 8 by Trivago UK, although hotel stays are still cheaper than they were in September 2009. More... [509 views] Weekly Hotels Top Five of Five - MexicoThis week, the Hugo Brehme and the Mexican Revolution exhibition at the Franz Mayer museum in Mexico City hits halfway point, giving tourists and locals just under a month to see the photos celebrating the centenary of the Mexican Revolution and the bicentenary of independence. More... [317 views] China will be Major Force in LuxuryThe growing Chinese upper class is just beginning to become a major force in luxury markets worldwide, an executive at the Peninsula Hotel chain said Wednesday. By Jay Alabaster More... [678 views] Marriott Unveils Hotel Lobby Replicas at AirportsMarriott knows how to make a statement when it comes to out-of-home marketing. On Tuesday, the chain's Courtyard by Marriott brand transformed Vanderbilt Hall at New York City's Grand Central Terminal into a hotel lobby and invited musician John Legend to perform. By Elena Malykhina More... [583 views] Former Glass Cleaner Clinches Fairmont Hotels' Coveted AwardWhen John King'ori joined Fairmont Hotels and Resorts 10 years ago, he started off with cleaning glasses at the bar. By Immaculate Karambu More... [832 views] Global Hospitality Newsletter: September 10, 2010Nine Ways Hotels Can Get More Out of Social MediaAre you tired of reading articles on how to use social media? This one is going to be different: I'll start with two assumptions: 1) You're smart, and 2) You already have basic profiles on sites like Facebook, YouTube, and Twitter. If this describes you, what's next for your social marketing program? I'd like to share some of the insider tips I've seen used to optimize social media activity. By Josiah Mackenzie More... [2181 views] Tech-Savvy Travellers Send Hotels' In-Room Revenue PlungingThe hotel industry, already struggling to pull out of its worst slump in decades, is now suffering from another loss in revenue because of the booming popularity of cell phones and laptop computers. By Hugo Martin More... [841 views] True ConcessionsI've spent a good chunk of my career handling revenue management for big boxes, large convention properties in destination markets. These are some of the most challenging properties for revenue managers because they are entirely future-focused. This week's results were largely determined by decisions made five to ten years ago, and many decisions made today won't show results until 2017. This makes the convention properties unique within the hotel industry. By Jil Larson More... [622 views] Year-on-year hotel rates significantly lower than in 2009European hotel prices have risen this month for the first time since May. In September, overnight costs in a standard double room have reached an average of 95 pounds - an 8 percent increase over last month. Nevertheless, in comparison to September 2009, prices across Europe are significantly lower, with British travellers aided even further by a much more favorable exchange rate. More... [363 views] Cintas Poll Reveals 85 Percent of Americans Would Never Rebook at a Hotel with Dirty FloorsDirty floors and lobby restrooms among top reasons consumers most likely to never stay at a hotel again. More... [467 views] Hyatt and Chase Launch First-Ever Hyatt-Branded Credit CardHyatt Hotels Corporation (NYSE: H) and Chase Card Services, a division of JPMorgan Chase & Co. [NYSE: JPM] today announced the launch of the first Hyatt Card, a simple and rewarding Visa credit card. The introduction of this co-branded credit card, through Hyatt subsidiary HyCard, Inc. and Chase Card Services, demonstrates the companies' commitment to provide Hyatt guests with even more of the benefits and simple luxury they have come to expect. More... [610 views] Skyscanner Reveals Australia is Happiest Holiday DestinationOver 1000 people were polled in a survey conducted by cheap flights comparison site Skyscanner, which examined various components of a holiday including the quality of accommodation, food, length of flight, weather, duration, motivation for the trip, travelling companions as well as details of planning and paying. More... [369 views] The International Wine Challenge AwardsAustralian's wines were awarded two trophies at the International Wine Challenge Awards Dinner, the industry equivalent to the Oscars, yesterday. More... [851 views] Global Hospitality Newsletter: September 9, 2010Professional Development for You Means Lending a Hand to Someone Else Along the WayThe title of this column says it all - working to help others succeed will help us as individuals to move forward on our own professional development. By Dr. John Hogan CHE CHA MHS More... [840 views] "Getting" Social Media Before Jumping on the BandwagonEveryone and their mother is jumping on the social media bandwagon. Some are successful; they are immersed in it on a daily basis and thus in the midst of the action while the social media landscape changes every few months. Some, however, just don't quite get it. They are dabbling in social media once every so often, reading about the trends six months after they've happened and not grasping the nonstructured, nonlinear nature of the medium are all characteristics of this latter camp. By Amy Chan More... [1155 views] Bedbugs Bad for Business? Well, Not for All of ThemRecent reports that bedbugs have infiltrated office buildings, movie theaters and stores in New York did not come as a surprise to Wes Tyler, general manager of the Chancellor Hotel on Union Square in San Francisco. By Kate Murphy More... [803 views] Hotels Poised to Shed PropertiesWith the U.S. hotel market recovering, some of the country's largest hotel companies are poised to resume their efforts to divest themselves of real estate. By Kris Hudson More... [408 views] TripAdvisor Launches High-End Hotel Deals SiteTripAdvisor.com has launched SniqueAway.com, a site that combines the company's highly-reviewed hotels with special deals on those properties. By Mark Hachman More... [803 views] Hong Kong Employers Forecast A Steady Hiring Climate in 2010 Q4The Manpower Employment Outlook Survey released today indicates that Hong Kong employers forecast a favorable hiring climate in the fourth quarter of 2010. Once seasonal variations are removed from the survey data, Hong Kong's Net Employment Outlook stands at an upbeat +17%, remaining stable since the first quarter of the year, with employers reporting a considerable improvement of 13 percentage points year-over-year. More... [526 views] Spaniards to Build Hotels without Balconies for Brits on HolidayThe British balcony jumping season is sadly nearly over this year but many Brits on their summer hols may be shocked next year because the Spaniards are now building hotels without balconies. By William Myers More... [995 views] Visa launches Luxury Hotel CollectionVisa today announced the launch of the Visa Luxury Hotel Collection, giving Visa Signature and Visa Infinite cardholders in Asia Pacific a way to now find, book and enjoy unique benefits at a hand-selected group of prestigious hotel properties throughout the world. More... [887 views] Global Hospitality Newsletter: September 8, 2010A Guide to the Best Hotel Reward ProgramsHotel reward programs come in as many types as there are types of travelers. Some are excellent and easy to use while others can be difficult. This article will outline some of the best programs, and the reason that they are the best. By Hope Lee More... [1226 views] Baker & McKenzie comments on The Hamilton Island George Harrison Estate Decision - a Stark Reminder to all Private Island Resort OwnersIn this newsletter, we review a decision of the Queensland Court of Appeal regarding the sale of the Hamilton Island hideaway owned by the estate of the former Beatles member, Mr George Harrison. By Graeme Dickson and Daniel Arapere More... [1221 views] Hotel Chains Try Training With Improv and iPodsBefore two luxury hotels, the Andaz 5th Avenue in Manhattan and the Elysian Hotel in Chicago, opened their doors in recent months, both added something extra to their usual employee training practices: they hired improvisational comedy experts. By Jane.L. Levere More... [618 views] Could Leisure Guests Now be More Profitable than Corporate Guests?Leisure guests will become increasingly important for hotels in the post-recession years, according to a high-level think tank in London this week. More... [897 views] Cheap Berlin Tourism Sends Luxury Hotel Prices into SpiralBerlin tourism is booming, but increasing investment in the luxury hotel market is proving problematic as five-star hotels struggle to compete for new guests in one of Europe's most affordable tourist destinations. More... [486 views] Young Haitians Given a Route into the Hospitality Sector as Recovery Effort ContinuesA global hospitality partnership has come together to help the recovery process in Haiti with a programme to support young Haitians into the hospitality sector. More... [328 views] Football and Fashion Lure More Gulf Region Tourists to the UKThe number of tourists coming to the UK from the Gulf Region has jumped, according to a new report from VisitBritain. Some 494,000 people from the Gulf Region made trips to the UK in 2009, up 9 per cent on the year before. More... [479 views] Global Hospitality Newsletter: September 7, 2010Winners Named in 2010 HM AwardsThe leading hotels in Australia, New Zealand and the South Pacific have been recognised for accommodation excellence at the 2010 HM Awards, held in front of a record 520 guests in Sydney on Friday night (Sep 3). More... [855 views] Hotelier of the Week: Peter CashmanSara Turner talks to David Cashman, CEO of Focus Hotels, about taking 12 hotels on the brink of closure and turning them around. More... [605 views] Will the New Generation of Design Hotels Last?W Hotels and Andaz Hotels have been making headline this year with several key international openings. Both chains have been developed by major hotel groups Starwood and Hyatt respectively in an move to tap into the growing trend of design hotels. The development of the new chains also helps the two hotel groups reposition themselves, both being known for their regular five star brands such as Sheraton or Hyatt, which have become lacklustre in the past years. By Oliver Petcu More... [897 views] London's Business Hotels Top Condé Nast Readers' Travel Awards 2010Last night at a glittering ceremony in central London, the capital was recognised by Condé Nast Traveller readers as the top destination for business travel. In the best UK Business Hotel category every position in the top ten list was filled by a London hotel. More... [696 views] Increases in All Key Performance Measurements for U.S. HotelsThe U.S. hotel industry reported increases in all three key performance measurements during the week of 22-28 August 2010, according to data from STR. More... [325 views] The Best Places To HideScottish sailor Alexander Selkirk, the probable real-life inspiration for the fictional Robinson Crusoe, spent four years as a castaway on a remote South Pacific island in the early 18th century, scavenging shellfish and hunting goats. While his experience wasn't exactly common, getting stranded was a regular danger of seagoing life in his time--common enough that the goats he ate had been left by previous sailors. By Elisabeth Eaves More... [380 views] Hotel Guests Crave Free Wi-FiA comfy mattress and a hot breakfast are still important to hotel guests, but free wireless Internet access is the most desired amenity, according to a new survey of 53,000 travelers. By Hugo Martín More... [1060 views] Historical Istanbul Hotel Revives Glorious PastA favourite of royals seeking luxury, writers looking for the muse and undercover spies, Pera Palace -- Istanbul's hotel of mysteries and pomp -- has reopened after a major facelift to revive its past grandeur. By Nicolas Cheviron More... [553 views] Global Hospitality Newsletter: September 6, 2010Bringing Starwood's Management Philosophy To HohhotOwen Zhang, the general manager of Sheraton Hohhot Hotel, first joined the Starwood group at the Great Wall Sheraton hotel in 1983, when it was one of the first generation of five-star international hotels in Beijing. He has had extensive working experience as a sales director, and in food and beverage as well as hotel operations management and hotel marketing strategy. More... [1336 views] Top Ten Revenue Management Tips for Independent Hoteliersevolution, the next-generation reservation service provider for the hotel industry announces its top ten revenue management tips for hoteliers. The tips, as advised by evolution's team of revenue management experts are proven to be effective in evolution's portfolio of member hotels. More... [2196 views] The HotStats Hotel Confidence Monitor Results Q3 2010Looking ahead, 33% of general managers who participated in the HotStats Hotel Confidence Monitor consider the most significant threat to hotel trading to be a double dip recession. In contrast, 26% of respondents believe that public sector cutbacks will be the single most important factor. More... [391 views] Where To Find The Best Airport FoodForget soggy pizza and greasy burgers. Airport terminals are the new frontier for high-quality cuisine. By Janelle Nanos More... [857 views] Recovery Continues as Leisure Travel ADR Shows Positive Growth For First Time Since Start of Economic DownturnLeisure travel average daily rate (ADR) has shown positive growth for the first time globally since the recession hit, increasing just over +1%, according to July's The Pegasus View from Pegasus Solutions. The monthly report, issued on the first anniversary of the inaugural The Pegasus View, draws data from billions of transactions processed by Pegasus, the world's largest single processor of electronic hotel transactions for nearly 100,000 hotel customers worldwide. More... [390 views] Wisconsin Law Bans Smoking in all Hotel GuestroomsUnlike most other non-smoking states, Wisconsin in July passed a statewide smoking ban that bans smoking in every hotel guestroom. By Barbara De Lollis More... [362 views] Hilton Pulls its Name from Landmark Downtown HotelMore than 51 years after the name went on the new hotel at Commonwealth Place, Downtown, the Pittsburgh Hilton Hotel no longer is considered a Hilton property. By Rick Stouffer More... [687 views] Stars Mourn Passing of 'Death in Venice' HotelFor more than a century, the Hotel Des Bains has loomed over Venice's seafront like an opulent ivory fortress, proudly housing the array of glittering international guests arriving at the city's annual film festival. By Arifa Akbar More... [658 views] Global Hospitality Newsletter: September 3, 2010The Real Value of a Brand AdvocateAre you a brand advocate? Are you someone that will go to great lengths to let others know how much you love a particular brand? Do you tell your friends and family, your colleagues and business associates, and even people you just met? Many of us have favorite brands, sometimes they can be far and few between and when we find them we're truly enamored with and want others to experience them. By Carol Chapman More... [1241 views] 20 Questions to Ask Before Redoing Your WebsiteStuck on increasing the number of unique visitors to your website? Still facing conversion ratios below 1 percent on your own website? Your website needs a serious makeover? Looking to integrate a social media strategy and a blog into your website? Think before you start. Here's a list of 20 questions and tips that you should ask yourself before redoing your hotel website design: By Remko West More... [2539 views] CU Innovation Study Finds Diverse Approaches to Improving Hospitality Operations & Serving CustomersCornell Innovation Study Finds Diverse Approaches to Improving Hospitality Operations and Serving Customers. More... [409 views] Hospitality Conversations - International StudentsThe hospitality education of international students has continued to evolve and many programs have growing ratios of international to domestic students. By Dr. John Hogan CHE CHA MHS More... [508 views] Point Staff-Strapped Employers Towards Baby BoomersWith a renewed ‘war for talent' continuing to dog the hospitality and travel industry landscape, TMS Asia-Pacific has pointed employers towards what represents one of the best available sources of candidates for years to come - the Baby Boomers. More... [730 views] Great Minds From the Past Part 2This new zero pollution technology is a method of creating, storing and transferring intense heat for use as power. It is low energy input but has a very high output. By Bradley Cocks More... [692 views] China will be Major Force in LuxuryThe growing Chinese upper class is just beginning to become a major force in luxury markets worldwide, an executive at the Peninsula Hotel chain said Wednesday. By Jay Alabaster More... [206 views] Weekly Hotels Top Five of Five - South KoreaThis week the 8th edition of the Gwangju Biennale gets underway in South Korea. Gwangju's huge contemporary arts event, the largest of its kind in East Asia, has spawned several competitors inside and outside South Korea - Busan's own interpretation begins a week later on September 11. More... [388 views] Train Enthusiasts Line up for Japan Hotel's Railway RoomSome hotels use luxurious spas or spectacular views to attract guests but one hotel in Japan boasts a unique attraction in its star room -- a large, built-in train set. More... [451 views] Global Hospitality Newsletter: September 2, 2010On the Up and UpBusiness travel buyers and suppliers project rising travel volumes and identify new pressures from upper management for the second half of 2010. More... [508 views] How Does Your Hotel Provide Memorable Customer Service?Two weeks ago, I wrote a column that highlighted one of the most memorable service codes ever offered in hospitality - the Statler Hotel Service Code. I included the original wording (penned in 1916) and gave readers the opportunity to receive a training powerpoint I created that is an updated version of the Statler Service Code, using current terms and approaches. By Dr. John Hogan CHE CHA MHS More... [2011 views] Is the Hotel-Room Telephone Obsolete?How often do you use that traditional telephone set in your hotel room these days? By Barbara De Lollis More... [1222 views] Sensing Success: Tapping the Senses to Sell Luxury TravelOur lagging recovery from recession appears endless as this roller-coaster business year slows to an uncertain finale around the globe. Where is the luxury travel sector bound? Headlines such as "World's Rich Are Hoarding $10 Trillion in Cash" (Wall Street Journal, 7/13/10) imply a cloudy view of tomorrow. This we see clearly: Motivating the affluent to spend amid so many question marks will require uncommonly sharp strategies. By Karen W. Escalera More... [882 views] Citigroup Gets Burned in the CaribbeanThe eye of Hurricane Earl passed by the Caribbean island of Anguilla on Tuesday, blowing roofs off buildings and damaging phone and power lines. But for Citigroup Inc., far more damage was done on the tiny British territory by the storm ravaging the real-estate industry. By Krs Hudson and Lingling Wei More... [525 views] Montcalm to Open Second London Luxury Hotel in 2011Montcalm Hotels, the luxury hotel brand, has revealed plans to open a five-star hotel in the City of London next year, its second in the capital. By Rachel Johnson More... [475 views] Only in Japan, Real Men Go to a Hotel With Virtual GirlfriendsThis resort town, once popular with honeymooners, is turning to a new breed of romance seekers-virtual sweethearts. Since the marriage rate among Japan's shrinking population is falling and with many of the country's remaining lovebirds heading for Hawaii or Australia's Gold Coast, Atami had to do something. It is trying to attract single men-and their handheld devices. By Daisuke Wakabayashi More... [1099 views] New Orleans New Tourism LandscapeFive years ago, Hurricane Katrina washed away jobs and businesses. But today the city is experiencing a renaissance of sorts that could leave it better than before. By Diane Bullock More... [325 views] Global Hospitality Newsletter: September 1, 2010The Intelligent Hotelier: Knowing Your Guests True WorthIn today's highly competitive Asian hotel sector, it is vital to have a heightened understanding of a guest's preferences and total worth. Knowing more about your guests will enhance their experience, maximise revenue and ensure loyalty, while establishing market share for your hotel. By Klaus Kohlmayr, Senior Director IDeaS Advantage More... [1379 views] Golf and Resorts - Why Golf Is Still RelevantWhile there is oversupply of golf in many markets, the tertiary impact of golf on the financial performance of resorts remains the driving force for inclusion. This article explores the impacts of golf on occupancy, rate and revpar at golf resorts. By Darius Hatami More... [790 views] Best of the Best Hotel AwardsLeading luxury travel network, Virtuoso®, along with its award-winning magazine VIRTUOSO LIFE, announced this year's winners of the prestigious "Best of the Best" hotel awards at the recent 2010 Travel Mart conference at the Bellagio in Las Vegas from 15-20 August 2010. More... [1278 views] What Stops You from Total Success?"Procrastination is the art of keeping up with yesterday and avoiding today." By Greg Salsburg More... [1045 views] Weekly Hotels Top Five of Five - MexicoThis week, the Hugo Brehme and the Mexican Revolution exhibition at the Franz Mayer museum in Mexico City hits halfway point, giving tourists and locals just under a month to see the photos celebrating the centenary of the Mexican Revolution and the bicentenary of independence. More... [191 views] Clean, Green and Very Pristine: Top 10 Most Environmentally Pure CountriesWith the recent wild fires in Russia disrupting flights and increasing air pollution in Moscow, environmental quality is a growing factor in attracting tourists. More... [747 views] Hotel Bed Bugs On the RiseEven if you pay a premium to stay in an expensive hotel, you run the risk of finding unwanted companions in your bed. A reader from London recently emailed me to say she had been very badly bitten by bed bugs at a four-star hotel in Iceland. By Sophie Butler More... [1156 views] Live Out Your Excessive, Hotel Rock Star AnticsLeading online accommodation provider Wotif.com will this week launch a new major TV campaign encouraging consumers to spend less on their hotel room and more on their holiday! More... [661 views] Hilton Pulls its Name from Landmark Downtown HotelMore than 51 years after the name went on the new hotel at Commonwealth Place, Downtown, the Pittsburgh Hilton Hotel no longer is considered a Hilton property. By Rick Stouffer More... [298 views] Bridal Suite Beneath the Waves at Maldives HotelConrad hotels have converted their underwater "Ithaa" restaurant at the Maldives Rangali Islands resort into a honeymoon suite beneath the waves. More... [2053 views] 
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ehotelier Hospitality News Archives: September 2010Global Hospitality Newsletter: September 30, 2010Global Hospitality Newsletter: September 29, 2010Global Hospitality Newsletter: September 28, 2010Global Hospitality Newsletter: September 27, 2010Global Hospitality Newsletter: September 24, 2010Global Hospitality Newsletter: September 23, 2010Global Hospitality Newsletter: September 22, 2010Global Hospitality Newsletter: September 21, 2010Global Hospitality Newsletter: September 20, 2010Global Hospitality Newsletter: September 17, 2010Global Hospitality Newsletter: September 16, 2010Global Hospitality Newsletter: September 15, 2010Global Hospitality Newsletter: September 14, 2010Global Hospitality Newsletter: September 13, 2010Global Hospitality Newsletter: September 10, 2010Global Hospitality Newsletter: September 9, 2010Global Hospitality Newsletter: September 8, 2010Global Hospitality Newsletter: September 7, 2010Global Hospitality Newsletter: September 6, 2010Global Hospitality Newsletter: September 3, 2010Global Hospitality Newsletter: September 2, 2010Global Hospitality Newsletter: September 1, 2010
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