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ehotelier Hospitality News Archives: October 2010
Global Hospitality Newsletter: October 29, 2010
Change is a feature of life in all hotels today, and leaders are constantly faced with handling small and large changes at work. Unfortunately, many leaders mishandle change and this can lead to significant resentment and conflict, much of which is avoidable if some basic principles and processes for managing change are applied. By Enda Larkin
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Picture it, you're walking through a Hotel, or, maybe you've just had a drink in the bar, and you decide that you need to use the washroom. By Dale Dyck
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Humans vs. Automated RMS: Their strengths, weaknesses and what responsibilities are best suited for each. By Jean Francois Mourier
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The Hotel Association of New York has hit back over claims that the city is suffering a bedbug infestation.
More... [670 views]
There was some good news for New Zealand's tourism officials this week as Prime Minister John Key announced that the filming of Peter Jackson's The Hobbit would definitely take place in the country.
More... [490 views]
A thrill of excitement is stirring across the UAE as the country welcomes two new theme parks, carving out a place for itself as the centre of family entertainment in the Middle East.
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People who post fake hotel reviews on TripAdvisor are to be named and shamed and could face legal action, it has been revealed.
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The Federal Communications Commission's recent opening of U.S. airwaves for "super Wi-Fi" technologies will likely benefits hotels' Wi-Fi capabilities in the near future. However, most industry observers say it is too early to predict the new hardware that will be developed to support super Wi-Fi. By Christine Blank
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Global Hospitality Newsletter: October 28, 2010
Don't forget that the price is a Selling TOOL. Price lets us segment and attract different target markets with the objective of maximizing Revenue. But we have to be careful revenue management strategies based on price sensitivity don't turn against us. By Patrick Landman
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Hoteliers across the UK experienced a strong September with room rate, occupancy and rooms yield increasing almost across the board, according to preliminary monthly figures released today by PKF Hotel Consultancy Services.
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The hotel industry has not taken lightly the explosion of social media and online review sites, at least when the resulting comments reflect unfavorably upon their services. Push back has come in the form of aggressive monitoring of such comments, followed by a campaign to either get the comments removed or to have the user retract them.
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U.S. Commerce Department Forecasts Strong Rebound in International Travel to the United States in 2010-2015
The U.S. Department of Commerce (DOC) projects international travel to the United States will return to a growth mode in 2010. Visitor volume is expected to increase nine percent in 2010 followed by six-to-nine percent annual increases through 2015.
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As investors are looking to get into Russian hotel markets, they will no doubt be cautious. Hotel development can be quite a complex process. What are the main bottlenecks potential investors could face when developing hotels in Russia? By Alexey Korobkin
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InnVest REIT Hotels will complete a full brand re-launch at 12 of its Holiday Inn hotels and four of its Holiday Inn Express hotels in Canada by the end of December 2010.
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The Asia/Pacific hotel development pipeline comprises 1,065 hotels totalling 259,898 rooms, according to the September 2010 STR Global Construction Pipeline Report released this week.
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A quarter of hospitality jobseekers in the Middle East feel their next move would be outside the region, while 26 per cent of these jobseekers are looking to relocate to Europe, and a significant increase in interest in Singapore and Africa, according to according to a new survey from CatererGlobal.
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Global Hospitality Newsletter: October 27, 2010
Zoe Jenkins is the General Manager of the just opened Coworth Park Hotel in Ascot, England, the new 70-room five star addition to the Dorchester Collection of Hotels. By Tom Otley
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Think of top London hotels and I bet you're thinking of the West End - Mayfair, Chelsea or Westminster. But a new generation of hotels is now springing up in unlikely places like Bethnal Green, Lambeth and Battersea. By Andrea
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Joseph Baum & Michael Whiteman Co. creates high-profile restaurants around the world for hotels, restaurant companies, major museums and other consumer destinations. Based in New York, their projects include the late Windows on the World and the magical Rainbow Room, Equinox in Singapore, the world's first food courts, and five three-star restaurants in New York, and numerous first-class hotels. Their 15 new predictions follow:
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Ralph Waldo Emerson warned, "A foolish consistency is the hobgoblin of little minds, adored by little statesmen, philosophers and divines." By Greg Salsburg
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Among the 39 percent of Americans who plan to travel this holiday season, almost one-third (30%) say they expect to spend more than last year according to the latest American Express Spending & Saving Tracker.
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Most relaxing Americans put a priority on having fun rather than sleeping while they are vacationing, according to a recent relaxation survey commissioned by Princess Cruises. With the busy holiday travel season upon us, many Americans may be looking for a little rest and relaxation, which, according to the survey findings, means different things to different people.
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New York City's bedbugs have climbed out of bed and marched into landmarks like the Empire State Building, Bloomingdale's and Lincoln Center, causing fresh anxiety among tourists who are cancelling vacations planned for the height of the holiday season. By Sara Kugler Frazier
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With Halloween just days away, travelers bent on spooking themselves should consider planning a trip to a haunted hotel. Travelocity's editors picked six of their favorites around the country and dug up a frighteningly great hotel deal for each.
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Global Hospitality Newsletter: October 26, 2010
Global Staff Movements for August 2010 provided by Spectrum International.
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Good doctors get sued. Nice doctors don't. This poignant statement, made by a malpractice attorney, reveals how legally dramatic the difference can be when professionals of any kind take the time to be nice. By Roberta Nedry
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New Delhi, A low tourist inflow during the Commonwealth Games had an adverse impact on the hotels and restaurants business which was left with an over supply of rooms and low occupancy, industry officials said.
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Last week I answered a call from World Assistance, an insurance service for South American travelers. It's called since 1986, and this would be my 807th visit. By Mike Oppenheim
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Jerusalem: This month is shaping up to be the country's best month for tourism in a decade, approaching the record set in October 1999 on the eve of the second intifada, with more than 1 million hotel nights. By Irit Rosenblum
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Choice Hotels Launches 2nd Song For Innovative Music Initiative To Support Nonprofit Causes And Musicians
Choice Hotels International, Inc. has experienced quick growth and awareness of the newly launched Choice Hotels Music - an innovative new music initiative designed to give artists the rare opportunity to deliver their music to millions of consumers and retain ownership of their works while, at the same time, drive donations from Choice Hotels to leading non-profit organizations.
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A magnificent decorative frieze around an Eastbourne hotel has been restored to its Victorian glory as part of restoration and improvements costing more than £200,000.
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She proudly drives a Toyota Prius, shops at Oxfam and has vowed she will never ‘go Hollywood', despite commanding up to £3.5 million a movie. And it appears British actress Carey Mulligan is true to her word - as she has just moved in to a budget hotel more suited to backpackers than A-list Oscar nominees. By Caroline Graham
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Global Hospitality Newsletter: October 25, 2010
Hotels are set to more than double their prices during the 2012 Olympic Games, but doing so could cause long-term damage to corporate business an expert has claimed. By Becky Paskin
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Here are some common questions about travel and bedbugs answered by bedbug expert Jody L. Gangloff-Kaufmann, urban entomologist in the integrated pest management program at Cornell University. By Beth J. Harpaz
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I've long thought that even the term "Labour Relations" is out of date. What do you think of when you hear the term? By Dale Dyck
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Spain's leading hotel association has launched legal action against Thomas Cook over the operator's unilateral cuts in payments to hoteliers. By Sophie Griffiths and Rob Gill
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This week sees the start of the Sao Paulo International Film Festival, the largest film festival in South America.
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Agents must forget stereotyped ideas about the ‘grey market' and tap into travellers who will be more immune to the Government's spending cuts.
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The number of California hotels in default or foreclosure increased during the third quarter, but an even bigger story may be lurking in the shadows-the shadow inventory of properties that are in trouble but have yet to hit the default market. By Bob Howard
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The Marriott hotel chain has been fined £15,000 after a woman fell through a ceiling at one of their city centre hotels in Bristol and fractured part of her spine. By Andy Sloan A.sloan
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Global Hospitality Newsletter: October 22, 2010
To ensure a happy hotel guest, offer excellent service, provide a comfortable bed and never, ever underestimate the power of a free bagel: After a good night's sleep, many travelers these days are expecting -- and receiving -- a good breakfast. By A. Pawlowski
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Considering recent trends, the online channel has been the most dynamic and fast-growing segment of the overall CRS bookings for hotels. Hoteliers can take advantage of this by formulating a well aligned Online Marketing Strategy. By Sachin Suri and Deepti S. Dhiman
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Gatwick Airport announced it has signed a contract enabling Shiva Hotels Limited to operate a new 192-bedroom ‘Hampton by Hilton' hotel, providing more choice for its passengers. The new hotel, located in the North Terminal, will offer three star accommodation for business and leisure travellers as well as provide exceptional facilities for conferences and events.
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Most serious-minded hospitality professionals understand the need for continuous learning and value the certifications acquired in their career as being emblematic of their personal growth and professional level of expertise. By Kathleen Hogan
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The inaugural Amadeus survey on Asia Pacific hotel distribution trends shows that travel agents believe the ease of booking hotel inventory is on a near par with hotel price, when it comes to selecting accommodation for clients.
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How to Find the Perfect Balance of Online Distribution, Direct Website Bookings and Social Media Presence
Forward thinking operators use Maestro's ResWave booking engine to take back their guests from OTA's, maintain their brand loyalty and increase profitability.
More... [670 views]
VisitBritain is to review its operations further to keep its Olympic tourism strategy on course after a reduced four-year budget settlement, its chairman Christopher Rodrigues said.
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American Express Business Travel is predicting that airfares and hotel rates should increase in 2011. However, it sees flat or slightly lower rates for car rentals. By Terry Maxon
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Global Hospitality Newsletter: October 21, 2010
If you are living in a haunted house, and people are renting space in your head, I suggest doing the following... By Gay Lynn Williamson-Grigas
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What makes us feel welcome, comfortable, appreciated in any environment? What kinds of emotions are triggered when we experience a welcoming feeling -and when we don't? How do hoteliers instill the spirit of welcome in their teams and create a warm sense of belonging the moment their guests arrive? And, how can the power of welcome move beyond borders and reach out to guests before they even set foot on the property? By Roberta Nedry
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It takes years to build a positive corporate image through a presence and good acts over the years. A solid reputation is like the foundation of a building, on top of which, additional levels can be built and achieved, on the strength of that foundation of a solid reputation. By Dale Dyck
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The boring text-based sameness of online hotel booking interfaces is challenged by a new breed of map-based reservation engines. By Rajul Chande
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As the lodging industry struggles to emerge from one of the nation's deepest economic downturns in decades, San Diego's hotels may well be the bellwether for what lies ahead for most of the country, believes top Starwood Hotels and Resorts executive Frits van Paasschen. By Lori Weisberg
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There's no doubt Asia's hotel industry roared back to life in the eyes of top-level executives who participated in the Hotel Leaders Panel during the opening session of the 21st annual Hotel Investment Conference Asia Pacific. By Stacey Mieyal Higgins
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A luxury Tokyo hotel is making itself available for a single client for one night only as a way of celebrating its fifth anniversary.
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The National Trust for Historic Preservation will present its Preservation Honor Award for the King Edward Revitalization Project in Jackson, Miss. The project is one of 23 award winners to be honored by the National Trust during its 2010 National Preservation Conference next week in Austin, Texas.
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Global Hospitality Newsletter: October 20, 2010
If you're a frequent traveler, this scenario might be all too familiar. It's late. You stagger to the front desk of your hotel, bruised and battered by the horrors of modern travel, only to be welcomed with the words, "I'm sorry, but we don't have a room for you." By Daniel Edward Craig
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Rate parity and rate integrity are both practices hoteliers use when selling their hotel rooms. It seems the concept of rate integrity, however, isn't as clear cut as that of rate parity. By Jean Francois Mourier
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The Future of Social Media Series is supported by Gist. Gist provides a full view of the contacts in your professional network by creating a rich business profile for each one that includes the most news, status updates, and work details. See how it works here. By Sarah Kessler
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Hotels across the UK delivered double-digit revPAR growth in the third quarter of the year, although experts warn the positive performance will not last into 2011. By Becky Paskin
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Since so many commented on last week's blog, I am continuing topic and provide an example of a company that is following our advice. By Greg Salsburg
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A luxury holiday? Been there, done that. Today's well-heeled traveller wants an experience out of the ordinary to go with the champagne and Egyptian cotton. By Jane E. Fraser
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David Garcelon, a chef, says he enjoys checking on the little alpine strawberries, Malabar spinach, mojito mint and several varieties of wine grapes in his small garden. But he is not out in his backyard; he's on the 14th-floor roof of the Fairmont Royal York in Toronto, where the view is of the steel, glass and concrete of nearby skyscrapers. By Tanya Mohn
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Four Seasons Tented Camp Golden Triangle, Thailand Awarded Best Property in the World by Conde Nast Traveller Readers
They say elephants never forget - and neither do the readers of Condé Nast Traveler. For the third consecutive year, the magazine's readers have selected Four Seasons Tented Camp Golden Triangle, Thailand as the Number One Property in the World.
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Global Hospitality Newsletter: October 19, 2010
This article is the third and final in a series addressing best practices in the area of hotel revenue management. By Jean Francois Mourier
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It's the least wonderful time of the year, time to prepare next year's hotel budget with a dash of industry predictions, a sprinkle of historical performance, and a healthy dose of guesswork. But it doesn't have to be that way. By Jil Larson
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I recently visited Hotel 41 where I met the General Manager of this luxury boutique hotel in Victoria – Malcolm Hendry – as well as the MD of Red Carnation Hotels (and Hotelier of the Year 2009) Jonathan Raggett. I wanted to learn how Hotel 41 had achieved the position of being rated the best London hotel by TripAdvisor reviewers over recent months. By Rajul Chande
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HotelsCombined.com, the world’s leading hotel price comparison search engine, announced that the prices of hotels in Mecca (Makkah), Saudi Arabia, the birthplace of Islam, were up 31% for the Muslim holy month of Ramadan 2010 YOY.
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New York City has plenty of boutique-style hotels-the intentionally trendy, unique lodgings meant to appeal to guests who don't want to stay in a cookie-cutter Sheraton or Hilton. By Lisa Fickenscher
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It was early June when singer Jimmy Buffett and Florida Gov. Charlie Crist stood on the edge of the Gulf of Mexico and called for courage in the face of uncertainty as oil blackened the Panhandle's coastline. By Sara K. Clarke and Kevin Spear
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UAE. Abu Dhabi hotels endured a difficult first half of the year in 2010, with double digit RevPAR falls in most months up until June 2010.
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Location. Design. Opulence. Creativity. Character. These new properties, not more than two years old, have all it takes to usher in the evolved, responsible traveller. By Neil Bhullar
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Global Hospitality Newsletter: October 18, 2010
Having a happy, motivated and productive team is key to customer service, maintaining sales and controlling costs. Conversely unenthusiastic or discontented staff will not only affect the quality of service, your sales and the day-to-day running of the operation, but will also rub off on everyone else, and ultimately lead to high labour turnover. By Caroline Cooper
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Cost, inflation, supply and demand are all basic economic principles that have been used in business for many years, but unfortunately, they aren't often underlying principles for many properties' pricing strategies. Unlike other industries, the hotel industry has developed its own set of revenue management principles that rely greatly on ad-hoc strategies, particularly when it comes to dealing with the constantly changing nature of their business. By Jean Francois Mourier
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New rules in the Netherlands could force hotels to register as ISPs, thus subject to the E.U.'s stringent rules on data retention. By Jennifer Baker
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Search engine marketing and optimization are two essential strategies for hotel companies seeking to gain more business from their websites. A new tool from the Cornell Center for Hospitality Research (CHR) allows hotel marketers who record customers' web clicks to analyze the effectiveness of their search engine marketing, in terms of room sales and revenues. By Glenn Withiam
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Average overnight costs in European cities rose to 103 pounds this month - an 8% rise from last month, exacerbated by the weakening Pound-Euro exchange rate. Affordable Autumn destinations are still to be found on some holiday islands; prices are down to 70 pounds in Crete and 66 pounds in the Balearic Islands. In the UK, many cities are at their highest point this year. These are the findings of the trivago Hotel Price Index (tHPI), which is published monthly by the hotel price comparison site www.trivago.co.uk.
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When New York's Morgans Hotel (MHGC) opened in 1984, its lobby was meant for lounging, the restaurant was intended for more than dinner with grandma, and halls were filled with Robert Mapplethorpe photographs. Widely considered the world's first boutique hotel, it has given rise to today's boutique mania. Now hospitality giants such as Hyatt (H), InterContinental (IHG), and Marriott (MAR)-which hired Morgans' co-founder Ian Schrager to consult on its new Edition brand-are getting in the game. By Kurt Soller and Geraldine Campbell
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Voluntourism involves people from all age and social classes traveling globally to give aid to communities in need and intimately experience the culture. This combination of exploration and inspiration is growing in popularity, mostly due to an increase in the number and variety of opportunities now available. To help prospective volunteer vacationers, ASTA's consumer Web site, TravelSense,.org, has a list of tips and advice to consider...
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So I am in Saigon with about 500 travel agents, media and travel technology professionals - it's quite an experience, being with such a gathering in this town. Travel fold know how to have fun even when they are at work. By Yeoh Siew Hoon
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Global Hospitality Newsletter: October 15, 2010
An Interview with Hotel Indigo's VP of Global Brand Management. By Daniel Edward Craig
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Hotel Lawyer: Distress Continues for Hotel and CRE. New Data Suggests 8 Year Downturn, Dismal Prospects and Increased Foreclosures
Hotel Lawyer with a cold splash of realism from new economic data! If you are not ready for the "long haul," it is time to reassess your strategies . . . By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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Do you spend a lot of time in hotels? Business travelers tend to live in rooms intended only for temporary use, and the road warrior lifestyle can make even the smallest inconveniences tragic flaws. By Tom Johansmeyer
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How about trying NetPAR and YTR as the hotel industry measurements du jour? By Jeff Higley
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Audiences around the world were glued to their television screens this week as the 33 miners trapped underground in Chile were winched to safety. The story of the miners has put Chile on the map once and for all, if slightly overshadowing the grand spectacle that took place September 18 to mark the country's 200th anniversary.
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Baker & McKenzie Comments on Working through the Complexities of the Hotel Sale Process - Insights for Sellers and Buyers Part 2
Last week, we published the first of this two-part edition of the newsletter "The seller's battle plan". In this edition, we provide comment from the buyer's perspective. We have once again been fortunate to have obtained comment from a number of senior industry participants. In this edition, we have the benefit of receiving insights from Roger Griffin, Managing Director, HTL Capital Advisors and Anthony South, Chief Development Officer, Asia Pacific, InterContinental Hotels Group. By Graeme Dickson, Roy Melick and Robert Williams
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The city of Seoul and the Seoul Tourism Organization (STO) took part in IT&CMA - Asia's largest meetings industry exhibition - this month to showcase the city as an exciting MICE destination with world-class facilities and a dynamic cultural scene.
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Premier Inn has announced it will be introducing an innovative Twitter-based 'virtual' concierge service for its guests, shaking up the traditional hotel concierge.
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Global Hospitality Newsletter: October 14, 2010
In the wake of the recent economic recession, there were few businesses that remained unaffected. This holds especially true in the hotel industry, particularly in the business of luxury hotels and timeshares. Earlier this year, popular hotel brand Wyndham Worldwide Corp. reported a 39 percent decrease in timeshare sales as compared to 2009. By Jean Francois Mourier
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Starwood Hotels & Resorts Unveils New Guestroom Designs for Westin and Sheraton Hotels - Its Two Largest, Most Global Brands
Starwood Hotels & Resorts Worldwide, Inc., (NYSE:HOT) announced that it is applying its industry leading, design-driven approach to its two largest brands with the debut of new guestroom designs for Westin and Sheraton hotels.
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There has been a lot of press lately, again, on the "bed bug situation." Don't get me started on how disgusting bed bugs are and the harm that they can do, to the individual affected, for sure. But also to the poor unsuspecting Hotelier, who may have been doing all the right things to prevent a bed bug infestation, only to have someone bring them in in their luggage, and leave them behind for the next lucky guest. By Dale Dyck
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Hyatt is to offer guests hypoallergenic rooms in all of its North American properties, it confirmed October 12.
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The WTM Global Trends Report, in association with Euromonitor International, has a history of being on the money when it comes to the latest trends to impact the travel and tourism industry.
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Smaller phones and more portable and powerful PCs are changing the definition of last minute in the travel industry. Just ask Priceline.com. In its first study of the users of iPhone and iPad booking applications, the online travel agency found that most users - 82% - are confirming their hotels within a day of arriving in a new city. By Kevin Harlin
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The Sarova Stanley has been voted overall winner in the Luxury Business Hotel category at the World Luxury Hotel Awards held on the 8th of October in Bangkok; making this the second award the hotel has received in just over 2 months.
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When a trendy Starwood boutique hotel called Aloft opens in Harlem later this month, it will be the neighborhood's first major hotel since the famed Theresa closed in 1967. By Beth J.Harpaz
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Global Hospitality Newsletter: October 13, 2010
Now that we have our demand calendar, how do we start with pricing? We have found it effective, before setting a base price for each day, to develop a pricing grid. Such a hotel pricing matrix is an essential revenue management tool. By Patrick Landman
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Hoteliers, we are already in that time of year again: marketing budget planning season. In this environment of uncertainty and mixed economic news, many hotel owners and operators are finding themselves in a state of confusion. Should hoteliers be proactive by raising their marketing budgets, or is it safer to be reactive and wait to see what will happen with the economy over the next few months? By Max Starkov and Mariana Mechoso Safer
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London has some of the best hotel bars in the world - and the great thing is that you don't always have to be a hotel resident to enjoy a martini in one of these glamorous hotspots. Here's our guide to the best hotel bars on offer throughout London town... By Felix Lowe
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Deviating from my prior posts as your marketing Dalai Lama weaving business and life messages with poetic prose, today I offer wisdom on a business topic clients have been seeking my lofted opinion. Don't worry, I'm still clothed in robe. By Greg Salsburg
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The hotel industry in the United States, still in the doldrums from the slowdown in leisure and business travel, is generally not taking on many major redesigns or other big projects. But there are exceptions. By Jane L Levere
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The Crowne Plaza Copenhagen Towers has been named the greenest one in the world by the travel and tourist organization Skaal International, reported the Danish news agency Ritzau on Monday. By Yu Jingjing
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Airline passenger Deborah Sigmund noticed something strange about the man and boy who ran up late to catch a US Airways flight last December from Washington to Palm Beach, Florida. When staff at the gate asked the man for the boy's name, he had to rifle through papers for an answer. On board, Sigmund quietly asked the boy why he was going to Florida.
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Dubai A woman gave birth in the lobby of a hotel yesterday and the surprised hotel owner said he will offer a lifetime free stay to the baby boy. The Kazakh woman had got down to the lobby from her 17th floor room to go to a hospital when the contractions started. By Mahmood Saberi
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Global Hospitality Newsletter: October 12, 2010
Conference Calls can be very effective, if ... some fundamental rules are followed: If you are the leader in using conference calls, consider the following questions: By Dr. John Hogan
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Rakesh Sarna is Hyatt Hotels and Resorts Chief Operating Officer-International responsible for management of its full service hotels outside of the US, Canada and the Caribbean and the management of Park Hyatt and Andaz hotels on a global basis. By Tom Otley
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A hotel price-fixing inquiry has been launched by the Office of Fair Trading after it was given a dossier linking the lastminute.com website to the practice. By James Murray
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Finding the way to connect or reconnect academia and business is key to solving the staffing problem. One remedy may be found in the internship programs at colleges and universities that connect hospitality students with hospitality related business owners in the community. By Kathleen Hogan
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In our last article, "Are you wasting money and losing guests with your HDTV?", I described the minimum requirements needed for today and the future for your in-room TV sets. Today, we examine some new technologies that could potentially save you and your property (ies) a lot of money in infrastructure and legal video content fees, both "real time", "VOD", and "streaming internet content". By Les Spielman
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The inflow of an expected 15,000 English and interstate cricket fans, together with the same number of Chinese Amway visitors, will have Sydney's hotels bursting at the seams during the summer holidays. By Carolyn Cummins
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More than half (59%) of jobseekers think their next role will be within another group, and 23% said they didn't know where their next move will take them. By Louise Oakley
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On this World Tourism Day 2011, the World Travel & Tourism Council (WTTC) is inviting tourism businesses and destinations worldwide to apply for the 2011 Tourism for Tomorrow Awards. Applicants may enter in one of four categories: Global Tourism Business, Conservation, Community Benefit and Destination Stewardship, showcasing best practice in sustainable tourism.
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Global Hospitality Newsletter: October 11, 2010
The terms "Quality and Excellence" are often very hard to explain in a single word, yet as consumers, we seem to know instantly if the hospitality service or product we are receiving is of the caliber we expected. In this two part series on Quality, I spoke at some length with John Roberto, Senior Vice President & Managing Director of Quality Assurance at LRA Worldwide, Inc. a well-known, international company that works with many different types of hospitality and service businesses.
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Competition Comparison: Three methods for properly assessing the competition—no call-arounds needed!
For any business, competitive pricing is the key to generating profits. Whether you're selling food, clothing, or hotel accommodations, a successful company's main goal isn't simply to offer the lowest price, but to offer the best value for a consumer's dollar. How does a business know how to determine whether or not they're offering the most for the money? They must study their competition and strive to offer a better deal than their competitor. By Jean Francois Mourier
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The success of TripAdvisor is quite astonishing. The travel review website receives over 40 million worldwide visitors a month, has 20 million registered users, and holds over 35 million reviews, covering more than 450,000 hotels, 560,000 restaurants and 90,000 attractions. By Fred Mawer
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I've recently taken on a self-imposed project to increase the level of charitable work done by companies and individuals. By Dale Dyck
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Next week sees the start of the GITEX expo in Dubai, a huge event expected to draw over 100,000 visitors from around the world to marvel at and purchase the latest consumer electronics gadgets.
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Bethesda-based Marriott International said Thursday that it has joined with the Spanish lodging group AC Hotels to manage and franchise a new co-brand, AC by Marriott, across Europe and Latin America. By Danielle Douglas
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The hotel industry is failing to educate owners and managers on how to recycle television sets, or often that television sets need to be recycled by state and local requirements. This is the key finding of a new survey conducted by The Refinishing Touch, a specialist in re-upholstery, on site furniture refinishing and armoire modification services.
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Both business and leisure travel hotel average daily room rates (ADR) have increased over 2009 for all major regions of the world, according to the August The Pegasus View from Pegasus Solutions. The monthly report, drawn from billions of Pegasus transactions processed in August for approximately 90,000 hotel customers, also showed future bookings for both sectors returning average double-digit increases through Q1 2011.
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Global Hospitality Newsletter: October 8, 2010
What are the words that make guests mad instead of glad? How can one little word or phrase lead to a big mistake? Understand how certain words and phrases upset guests and learn how to avoid them. By Roberta Nedry
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When is the last time you REALLY paid attention to the arrival experience at your Hotel? Come on, be honest, you'll feel better. By Dale Dyck
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So you heard that social media is all the rage and that Twitter and Facebook is the way of the future. You set up a company account and start promoting your product. Now you're pumped and waiting for the calls to roll in and new fans to start following your page. You wait. And wait. And wait... By Amy Chan
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Sometimes we only need a pillow to lay our heads – possibly on quite a limited budget. That’s where ‘no frills’ London hotels come in: an area of the market which has experienced significant innovation in recent times. By Andrea
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The U.S. Department of Commerce today announced that for the first six months of 2010, 27.5 million international visitors traveled to the United States, an 11 percent increase over the same period in 2009. In June 2010, 4.7 million international visitors traveled to the United States, an increase of 16 percent over June 2009. June 2010 registered the ninth straight month of increases in U.S. arrivals.
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Everyone agrees that the choice of the "right" hotel brand and operator may be one of the most significant decisions affecting the financial success and value of a hotel. The right operator will add significant value to the property, both on a current basis through better operations, and by enhancing the long-term value of the property. At the same time, the wrong brand or the wrong operator will reduce the current earnings of the property and the value of the property, making it harder to finance and resulting in a lower sales price. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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KABA, the provider of Saflok and ILCO electronic locks, announced it has joined forces with OpenWays to deploy the world's first keyless technology that enables guests to check-in remotely and unlock their hotel door with their mobile phone.
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When Stephen Fry does the honours and checks in as the first guest in the newly revamped Savoy Hotel on Sunday (or 10-10-10 as the Savoy marketing men like to call it), Kiaran MacDonald can emit a sigh of relief. By Chris Blackhurst
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Global Hospitality Newsletter: October 7, 2010
Editor in Chief of ehotelier, Anne Edwards, speaks to REVPAR GURU's Bruno Perez and Jean Francois Mourier to demystify the new science taking hold of revenue management. In these times of evolutionary transition from the uncertain, ad-hoc procedures of the past to a future in which certainty breeds a new confidence and success, one looks at these new revenue management procedures and asks ‘what are we waiting for?'
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Every now and then, I come across an article which is so self-serving and outrageous that I just can't resist giving an alternative viewpoint. It was titled "Does your website have its own CMS?" They were promoting the use of content management for hotel websites and encouraging hoteliers to make their own site changes and additions. It's great to post articles for hoteliers, but to publish a covert ad in the guise of a news article, I find disingenuous. Well, here is what they didn't tell you. By Neil Salerno
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Quality is one of those words that seem to be often defined as, "I'll know it when I see it", and yet less than stellar real world experiences in hospitality demonstrate that excellence does need additional definition. By Dr. John Hogan
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Those hotels that are waiting for the recovery to make phones ring with inquiries will not be the market leaders in this economic recovery! Those that are aggressively using new processes to stimulate sales will be the winners! By Carol Verret
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Finalists have been announced for the Merger & Acquisition Deal of the Year and Reggie Shiu Development of the Year Awards, to be presented at the 21st annual Hotel Investment Conference Asia Pacific (HICAP), scheduled for 13-15 October 2010, at the InterContinental Hong Kong. HICAP is hosted by BHN, Horwath HTL, and Stiles Capital Events.
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Melbourne's major events calendar is propped up by low-paid immigrant workers and the riches from the multimillion-dollar events should be spread more widely, according to former premier Joan Kirner. By Jason Dowling
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A woman named Daynara Fernandez is suing Hyatt hotels after finding a male employee in her room wearing her skirt, and her underwear, and her high heels. He kept his uniform shirt on, though!
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Global Hospitality Newsletter: October 6, 2010
Secrets for making the most out of the new last-minute booking trend. By Jean Francois Mourier
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The recruitment process can be costly, so any business that wants to try to get it right first time with a minimum of disruption. So what exactly can you be doing before a vacancy even exists, or once your search is on, to attract and hire the best people to your business? By Caroline Cooper
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Earlier this summer, I shared some "Best Practices on Engaging the "high-touch" Side of Our Business" in my blog. I summarized feedback from attendees in a series of workshops I conducted for a major international hotel company that addressed the danger of becoming a "Commodity". By John Hogan
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The U.S. Attorney General has signed into law important revisions to the Department of Justice's Regulations implementing the Americans with Disabilities Act. The new 2010 Standards impose both technical requirements, (e.g. the specifications a property must meet to be fully accessible), and scoping requirements (e.g. the number of rooms or elements in a facility which must be fully accessible). By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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Basic Management Accounting for the Hospitality Industry, by Michael N. Chibili, is the latest (and highly recommended) college textbook on management accounting in the hospitality and tourism sectors. Recent developments in information technology have meant that the students of today are constantly flooded with tons of information from multiple and often contradictory sources...
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Las Vegas, once the entertainment hotspot of the United States has been particularly hit hard by the economic recession. Casinos are empty, hotels are left largely vacant and many are unable to find work. There is little hope that the return of tourists will revive the city and the state anytime soon. By Catholic Online
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A new "GuestScan" initiative aimed at protecting hotels from "nightmare guests" will be implemented this month across the UK. The new system's design allows hotels to verify credentials of potential hotel guests prior to booking reservations. By Heidi Ross
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With the UK autumn now in full effect and thoughts turning to winter, Skyscanner looks at the latest flight trends for the month of September.
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Global Hospitality Newsletter: October 5, 2010
Sunday afternoon, a few clouds are setting over the terrace, a perfect time to put down on paper some thoughts on ‘dynamic pricing' in hotels. Following the news lately I have come to think that we are on the brink of the dynamic pricing revolution in hotel revenue management. By Patrick Landman
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Working through the Complexities of the Hotel Sale Process - Insights for Sellers and Buyers from Baker & McKenzie
From 13 to 15 October 2010, the hotel industry once again converges in Hong Kong for the 21st Annual Hotel Investment Conference Asia Pacific. The conference begins with a master class titled "Working through the complexities of the hotel sale process - insights for buyers and sellers", which will be moderated by Baker & McKenzie partners, Graeme Dickson and Robert Williams. Another Baker & McKenzie partner, Roy Melick will also be speaking in a separate workshop titled "Due Diligence Pitfalls". By Graeme Dickson, Roy Melick and Robert Williams
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Google recently presented their vision for how display advertising is likely to evolve by 2015...these seven predictions are something all marketers worth their salt absolutely MUST be informed and aware about. By Jitendra Jain
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Airports, hotels and major tourist attractions across Europe feature on terror leader Osama bin Laden's latest hit list, according to intelligence sources. By Carly Crawford.
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Emaar is planning to build a third Armani Hotel, with Paris leading the way to host the branded resort, Arabian Business can reveal. By Shane McGinley.
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As China's travel market continues to grow, with an 11% uptick in the number of travelers last year, adoption of online booking is picking up as well. While only 10% of 2009 trips were booked online, that proportion should double by 2011, forecasts China-based Internet research firm iResearch. By Maggie Rauch
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While the rest of the world's hotels have struggled to rebound from the global economic downturn, London hotels have defied expectations as rates and occupancies continue to grow. July 2010 marked the highest achieved revenue per available room (RevPAR) reported during the past 11 years in London.
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Fitness and travel go hand-in-hand, whether you're the German soccer team traveling to South Africa, one of the last five number one draft picks going to an away game or a frequent business traveler jetting coast-to-coast. Sheraton Hotels & Resorts Worldwide and its owners are investing $120 million to roll-out its new fitness program that lets guests use the strategies developed by the leading experts in pro-athlete training to become the ultimate road warrior.
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Global Hospitality Newsletter: October 4, 2010
Even as virtual meetings become increasingly common, a new study from the Cornell Center for Hospitality Research (CHR) focuses on the specific strategic advantages of face-to-face meetings for large groups.
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A new research study from iBAHN and Ypartnership indicates frequent travelers are willing to pay a premium for high quality, high-speed hotel Internet access (HSIA) service. In fact, nearly half of business travelers are willing to pay in order to meet their business and personal information and entertainment requirements while travelling.
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The price comparison website trivago has put together a list of 10 top-rated hotels having figured prominently in recent successful Hollywood movies.
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Centre Head and Chief Operating Officer of the world's most enduring travel company, Thomas Stanley, offers his take on what 2011 holds for the travel industry.
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Much has been said about the viability of the budget hotel market in Dubai and the wider MENA region. But what are the differences between budget and luxury hotels and what market dynamics drive their respective performance? The underlying fundamentals are either driven by the investor or the market as illustrated in the exhibit below. By Harmen de Jong
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A Russian company is aiming to take the lead in the latest market for luxury hotels: outer space. Orbital Technologies has unveiled plans for its celestial hotel, which would let guests enjoy the thrill of space travel without having to endure the spartan conditions of life on the International Space Station. By Hugh Collins
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MY wife and I recently returned from a trip to Seville. We stayed in a hotel in the city followed by a few nights in a villa in the nearby town of Las Pajanosas. In both instances we based our decisions on where to stay on the views of those who had been there before, which turned out to be a smart move, because we would have struggled to find anywhere better for the price. By Chris Bond
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A recent survey by lifestyle and travel social networking site WAYN.com has found that Mediterranean holidays are still among the most popular holidays with holidaymakers.
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Global Hospitality Newsletter: October 1, 2010
If you want more examples of your team working like they own it, the first thing you must do is encourage it. This means to regularly talk about what it means to work with vested interest in the company. By Bryan K. Williams
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Besides consulting and executing revenue management for our hotel clients we have also been working on hotel internet marketing, search engine and website design with them. We wanted to share with you this week one of our hotel SEO success stories. The numbers and results are staggering... By Patrick Landman
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The new space race is starting to look a lot like the old space race -- except this time it is U.S. and Russian businesses chasing each other down instead of the two countries' governments.
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There's no shortage of sun in the fun-filled desert destination of Las Vegas. Next to the entertainment and the gambling, lounging poolside at lush Las Vegas hotels is one of the premiere activities. By Jeffrey Davis
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A number of guests at the Marriott have been taken ill with symptoms associated with the virus.
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Next week, Singapore kicks off the tenth edition of ARTSingapore, its four day art fair highlighting contemporary and emerging are from local and international artists. It's been a busy month for the tiny country, which last weekend hosted the only night Grand Prix in the Formula One season, welcoming an estimated 80,000 people.
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Bringing heavy duty equipment and expert staff, top five-star hotel chains, including the Taj Hotels Resorts and Palaces, are helping in the last-minute massive clean-up drive at the Commonwealth Games Village, officials said.
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The Clarence Hotel, owned by U2 stars Bono and The Edge, has been ranked in the top ten of a Condé Nast top hotels list. The Dublin establishment is the only Irish hotel to feature in the travel magazine's 2010 readers' awards for Europe, Asia Minor and Russia. By Michelle Devane
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