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ehotelier Hospitality News Archives: December 2010Global Hospitality Newsletter: December 31, 2010Special Feature Series – Key Learnings of 2010 Professional Key Learnings of 2010ehotelier presents a special feature series entitled Key Learnings of 2010 to help us all navigate through the successes and failures of 2010 into the new year . The third article in this series is by successful hospitality executive, educator, author and consultant, John Hogan. More... [791 views] The Concierge Series by Roberta NedryEhotelier is very pleased to present this five part series by Roberta Nedry on the all important subject of the concierge. More... [679 views] Stars of Your Property: Mr Pierre Jochem, General Manager, Raffles Hotel Singapore and Regional Vice President, Operations, Asia Pacific, Raffles Hotels & ResortsWe asked our readers to write about the staff who make their properties a success. From General Managers to head chefs, we hope their stories will provide examples of what is possible in this industry. More... [1372 views] Hotel Humour: Harry Miles: 25th Anniversary StoriesHarry Miles is the head concierge of the five-star London Marriott Grosvenor Square in Mayfair. Harry started his career in 1970 as a night porter at the Waldorf Hotel and first started work at the London Marriott Grosvenor Square in 1979 where he was promoted to head concierge in 1985. Harry is celebrating his 25th year at the hotel and has many stories to tell from the past 25 years. More... [1092 views] Top Articles of the YearThis years most read articles included 'Walking after Midnight: How to Avoid Being Relocated from Your Hotel' By Daniel Edward Craig More... [1069 views] Finish strong in 2010In the middle of every difficulty lies opportunity. Albert Einstein. More... [242 views] Global Hospitality Newsletter: December 30, 2010Special Feature Series – Key Learnings of 2010 - 2010 Observations by Bradley Cocksehotelier presents a special feature series entitled Key Learnings of 2010 to help us all navigate through the successes and failures of 2010 into the new year. The second article in this series is by Senior Vice President of Communications of Kiwi Collection Bradley Cocks. More... [887 views] The Concierge Series by Roberta NedryToday's concierge profession has become synonymous with service. Demands for concierge levels of service have increased yet ranks of those with qualified, professional concierge skills have decreased. Guests know the difference and studies show repeat, referral and loyal guests value the highly personalized services of a true concierge and will continue to have high expectations for hotels with that level of service. Fully qualified concierges serve as the ultimate role models of service excellence and continually impact the bottom line with exceptional service delivery. Les Clefs d'Or ( the Keys of Gold), the professional association of hotel concierges, from top hotels and resorts worldwide, promotes the highest standards of service in each of their members and the properties they serve. The following series features some of these world renown concierges and their expertise, as originally produced in www.hotelexecutive.com. More... [1080 views] General Managers: Our Climb to SuccessWe asked our executive management readers to contribute their stories of success to ehotelier in order to gain some insight as to what it takes to climb to the top and maintain that position. Our first contributor is Ms Yulli Poulimenou, Hotel Manager of Corfu Mare. By Ms Yulli Poulimenou More... [1158 views] The Weird and the WonderfulAn Acorn Surprise in 'The Garden of Ireland' Wow Story - Dariusz Marcias More... [712 views] Top Articles of the YearThis years most read articles included 'Leading Change in Your Hotel'. By Enda Larkin More... [1152 views] Global Hospitality Newsletter: December 29, 2010Special Feature Series – Key Learnings of 2010 Key Learning; the Benefits of Failure!ehotelier presents a special feature series entitled Key Learnings of 2010 to help us all navigate through the successes and failures of 2010 into the new year . The first article in this series is by the ever popular creator of Evil Erik, Bert Van Walbeek. More... [1041 views] The Concierge Series by Roberta NedryToday's concierge profession has become synonymous with service. Demands for concierge levels of service have increased yet ranks of those with qualified, professional concierge skills have decreased. Guests know the difference and studies show repeat, referral and loyal guests value the highly personalized services of a true concierge and will continue to have high expectations for hotels with that level of service. Fully qualified concierges serve as the ultimate role models of service excellence and continually impact the bottom line with exceptional service delivery. Les Clefs d'Or ( the Keys of Gold), the professional association of hotel concierges, from top hotels and resorts worldwide, promotes the highest standards of service in each of their members and the properties they serve. The following series features some of these world renown concierges and their expertise, as originally produced in www.hotelexecutive.com. More... [918 views] Stars of Your Property: Food is Motivation by Christian BruhnsWe asked our readers to write about the staff who make their properties a success. From General Managers to head chefs, we hope their stories will provide examples of what is possible in this industry. More... [802 views] Book Review: Asian Palate by Jeannie Cho Lee'Asian Palate' is a unique, lavishly illustrated, coffee table guide to wine and Asian cuisine, which was launched last month at the Hong Kong International Wine and Spirits Fair. Since then ‘Asian Palate' has been shortlisted for the 2009 André Simon Food and Drink Book Awards and received the Gourmand World Cookbook Award 2009 for Hong Kong. More... [1075 views] Global Hospitality Newsletter: December 24, 2010Rethinking Revenue Management: A Collection of ArticlesFor any hotelier, there is no doubt revenue management is an essential component to running a successful lodging enterprise. Though implementing a revenue management strategy may sound like a simple enough task, revenue management today requires much more than setting a price and hoping for the best. Today, it reflects a proactive approach to generating profits through the sale of rooms, alleviating some of the unavoidable complications that can arise from the highly perishable nature of hotels' core products. By Jean Francois Mourier, CEO of REVPAR GURU More... [1037 views] Cornell Social Media and Online Channels Study Confirms that Travellers Take Different Web SearchIn addition to web search, company policy and recommendations of friends still weigh heavily in hotel information search More... [894 views] Hilton, Starwood Settle Corporate Espionage Lawsuit on Trade SecretsAnyone looking forward to courtroom testimony in a corporate espionage lawsuit against Hilton Worldwide is in for disappointment. By David S. Hilzenrath and Danielle Douglas More... [755 views] On the Move - December 2010Global Staff Movements for December 2010 provided by Spectrum International. More... [1428 views] Wild Winter Road TripsWinter makes for dramatic road trips. Even the familiar can seem new and surprising when the landscape is transformed, naked and swaddled in snow. Just stock up on the antifreeze and bump up the heater--a road trip in winter can be rewarding, but unpredictable conditions can sometimes sneak up on you. By John Giuffo More... [346 views] New Regulations to See All Cribs Replaced in US HotelsU.S. day-care centers and hotels will have to replace all cribs after a U.S. safety regulator approved what it called an unprecedented rule to prevent infant deaths and injuries. By Jeff Plungis More... [433 views] The St. Regis New York Launches E-Butler ApplicationRevolutionizing the Guest Experience with the Next Generation of Butler Service Jason Wu, Alexis Bittar, Danny Meyer and André Leon Talley Share their Insider Tips. More... [636 views] Hong Kong to Shanghai: 'It's Not About Height'Even before it opens its doors, the Ritz-Carlton in Hong Kong has spent the last two years promoting itself as the highest hotel in the world. But all that hype could be for naught as a Shanghai hotel group announced Sunday that it will develop a rival hotel to take that lofty title. By Alice Truong More... [557 views] Global Hospitality Newsletter: December 23, 2010Holiday Traditions Around The WorldElves in Hawaiian shirts? Reindeer rodeo? Holiday whale sashimi? From the Arctic Circle to the Aloha State, cultures around the world celebrate Christmas in many different ways--and adventurous travelers can enjoy the wildest and most wonderful. By Lynn Parramore More... [507 views] Hospitality Re-Defined: The Happiest Place in the WorldI know what you're probably expecting, based on that headline, but no, this is not a story about Disneyland or Disney World - but admittedly this is my pre-Christmas "feel good" article. By Dale Dyck More... [1054 views] InterContinental Launches Concierge App for the IPadiPad app allows consumers to explore authentic ‘in the know' experiences and destinations through local Concierge "Insider Guides". More... [1226 views] Luxury Hotel Guests Splash More CashGlobal spending in five-star hotels rose by an average of 14% for the first three quarters of 2010, compared to the same period in 2009. More... [611 views] Hip Hotels Offer Here-and-Gone Stores and RestaurantsWhen Toronto's Drake Hotel asked executive chef Anthony Rose for ideas for a new restaurant, he scored an instant hit: Drake BBQ opened on Oct. 22 to raves for its menu of North Carolina-style pulled-pork sandwiches, Texas brisket, slaw, pickles, peanuts, retro glass bottles of Coke and, for dessert, Whoopie pie, a concoction of chocolate cake slabs glued together with vanilla icing. By Sarah Staples More... [399 views] Shanghai Hotel Aims to Set Height RecordA hotel in Shanghai that will occupy the 84th to 110th floors of a 121-storey skyscraper is aiming a world record. More... [687 views] Emerging Economies Increasing Tourism Promotion BudgetsRecent years have seen some large increases in the budgets of National Tourism Organizations (NTOs) in emerging economies, a new joint UNWTO and European Travel Commission (ETC) report has revealed. More... [726 views] Celebrity Visits Boost Tourism, but Industry Needs SkillsHigh-profile celebrity visits provide a much needed boost to Australian tourism, but there is a greater challenge than the rising dollar hindering industry growth, and that is skills shortages, says William Blue College of Hospitality Management. More... [370 views] Global Hospitality Newsletter: December 22, 2010The Confidence to be Transparent: Why Accor Hotel Group Posts TripAdvisor Reviews Directly to its WebsiteAn interview with Jean-Luc Chrétien, Executive VP Marketing & Distribution, Accor. By Daniel Edward Craig More... [1184 views] Group Pricing Strategies for HotelsBesides setting out strategies for the Transient, Corporate and Wholesale segments, we also have an opportunity to generate more revenue by preparing and planning for group business. Revenue management strategies have to be applied to groups as well. By Patrick Landman More... [1214 views] First “World’s Best Destination List”The USTOA has issued its first 'World's Best' list, ranking destinations in a variety of categories. Italy took top honors, as best destination in four categories. More... [760 views] Make Your Hotel More Profitable and Successful2011 is the critical time to invest in Your Talent and Your Team. By Dr. John Hogan More... [722 views] Parisian Luxury Hotels Mask City's Growing PovertyThe Royal Monceau is a monument to high-class chic. It is one of several super-deluxe hotels that will open in Paris in the next few months, each tailor-made for the super-rich. By Christian Fraser More... [497 views] Heathrow Hotels Heaving as Staff Work Round the Clock for Stranded PassengersHotels at Heathrow Airport have been working around the clock to ease some of the misery experienced by passengers stranded by the heavy snowfall over the weekend. By Janet Harmer More... [579 views] Third Record Year of Openings for RezidorThe Rezidor Hotel Group announced a third consecutive record year of openings: in 2010, the company opened 7,200 rooms and exceeded their results of 2008 (6,500 rooms) and 2009 (7,100 rooms). More... [465 views] Treasure-Hunting VacationsMaking money while on a vacation isn't a common occurrence, unless you get lucky on the slots. But if Vegas isn't your style, don't worry--you can still come home from a trip with your purse a little fatter. By Diana DeCicco More... [310 views] Global Hospitality Newsletter: December 21, 2010Hotelier of the Week: Jeffrey PalmerABTN speaks to Jeffrey Palmer, Accor's executive vice president and chief marketing officer for North America, about developments at budget hotel chain Motel 6. By Sara Tuner More... [399 views] Hotel Regrets $11m Christmas TreeAn upscale Abu Dhabi hotel that unveiled a jewel-studded $11 million Christmas tree says it regretted overloading the tradition, according to local press reports. More... [1678 views] Inspirational Travel DestinationsEveryone has big dreams and grand intentions. But between work, family, and finances, it's easy to let stress drag you down. Even the best of us sometimes fall into a creative and emotional rut. By John Giuffo More... [463 views] Dynamic Asia Heads for New Record in 2010Asia Pacific is powering ahead as one of the most dynamic regions for world tourism in 2010. Outbound travel is increasing at double-digit rates and will end this year well ahead of 2008 levels, thus setting a new record, according to the newly-published ITB World Travel Trends Report from Messe Berlin. The prospects for further growth in 2011 are looking good. More... [694 views] Florida Tourism Industry Reeling from Dismal YearThe Hubbard family, owners of a marina complex and seafood restaurant on Florida's Gulf coast near Tampa, would just as soon forget that 2010 ever happened. More... [375 views] Secret to Success - a Good Night's SleepEvery CFL team except the Winnipeg Blue Bombers stays at the Hyatt Regency Hotel when they play in Vancouver. The Pan Pacific Hotel will host visiting NHL teams 10 times this season -- including the Toronto Maple Leafs and Detroit Red Wings. But try to get local hoteliers to reveal anything more than that. It's a job for WikiLeaks. By Bruce Constantineau More... [514 views] Hotel Legend Ian Schrager Launches New Hotel CompanyIan Schrager, the man often credited with creating the boutique hotel genre, has started a new hotel company. By Libby Zay More... [866 views] Elderly Christian Couple May Close Their Hotel if Court Rules Against ThemAn elderly Christian couple in the U.K. may close their small hotel in Cornwall if a judge rules against them for not allowing a gay couple to stay overnight. More... [553 views] Global Hospitality Newsletter: December 20, 2010Hospitality Re-Defined: Value – One of “the” Buzz Words of 2010Value became one of "the" buzz words for 2010 and I suspect that it is with us for a while yet. It seems that every Hotel company came to recognize the importance of value to their customers in 2010 and worked to position themselves against their competitors as providing better, or more, value than their competitors. By Dale Dyck More... [770 views] Tune Hotels CEO Talks To London Hotels InsightA few weeks ago we were first to break the news that Tune Hotels were planning to open a second London Tune Hotel in the Liverpool Street area in early 2012 after a meeting with Tune Hotels CEO, Mr Mark Lankester. Tune has since announced a further expansion in London with a total of 15 new London hotels opening in the UK capital over the next 5 to 7 years. By Rajul More... [902 views] Consumers` Travel Intentions for 2011Travel Ticker®, a leading inspirational travel website, today announced the results of its annual Travel Ticker Traveler Intentions Survey. The poll revealed the opinions of nearly 2,000 U.S. consumers on their leisure travel intentions for the next year. More... [456 views] Schrager Bids on Manhattan Sites for Chain Aiming to End Hotel `Sameness'Ian Schrager, the New York developer who pioneered the boutique hotel concept, has bid on three sites in Manhattan as he starts a company focused on both luxury properties and trendy, less-expensive ones. By Oshrat Carmiel and Nadja Brandt More... [576 views] World's Most Unique Travel DestinationsA big part of travel is that feeling you get when experiencing something completely new, something you haven't seen or done before. Many travel destinations offer an amenity or two that other places don't--but there are only a few locations in the world that offer a truly unique experience. By John Giuffo More... [786 views] Australia's Gone Mad for Oprah, Now How Long Before Hotel Rates Follow?Thanks to Hugh Jackman banging his face up while zip-lining onto Oprah's Sydney Opera House stage, people of all nations--not just the O-mad Aussies--know that Ms. Winfrey is in the house. But which hotels has Oprah been shacking up in while down under--and what does this mean for their futures? By MsRebecca More... [567 views] Where -and When - to Get the Most Bang for Your Hotel Buck in 2011Anyone who's ever visited Phoenix in August knows that as the mercury rises in the desert, rates at local hotels plummet. Flip the calendar to January and the same is true for Toronto, using the inverse equation. By Jayne Clark More... [399 views] Part of Versailles Palace to Become Luxury HotelPreparations are underway for a Belgian company to turn part of the Chateau de Versailles into a luxury hotel. But the handing over of a chunk of treasured public heritage to a private operator is an unusual occurrence in France. More... [679 views] Global Hospitality Newsletter: December 17, 2010What If A Hotel Brand Could Ask The Same Question Southwest Airlines Asks In Their New Ad?As a veteran hotelier who started in the industry long before there were OTA's and the proliferation of "opaque" third party distributers, I remember well the days when hotel controllers would complain about having to pay the "exorbitant" travel agent commissions that then were running 10%. I was a bellman back then and since it was my job to walk the outgoing mail from accounting to the front desk I could always tell it was the day to run travel agent checks by the weight of the outgoing mail bag. By Doug Kennedy More... [1060 views] Germany’s Travel & Tourism Position Hindered by New Passenger TaxAs millions of people prepare to fly around the world for the holiday season, Germany's Travel & Tourism industry could lose out to rival destinations, according to the organisation representing the world's leading private-sector Travel & Tourism businesses. More... [657 views] Members-Only, Flash Sales and Group Buying Sites- Are These New Retail Concepts a Good Idea for Hotel Distribution?Emerging as a result of the recession, members-only, flash sale and group buying sites have gained traction and paramount growth over the past three years. Although originally associated with limited, discounted, higher-end products, these new retail concepts are now encroaching on all consumer product categories, including travel and hospitality. By Sara O'Brien More... [805 views] Middle East Poised to Become the World’s Dominant Global Travel HubAmadeus launches a report which finds the Middle East is on the brink of becoming the world's dominant travel hub. The report, Securing the Prize for the Middle East, sets out what the region should focus on to fulfill its potential as a dominant global hub. The survey warns against complacency and exposes the risks posed by a lack of coordinated pan-regional policies in regulation, investment and business operation. More... [469 views] Why Social Media in the Hospitality Industry Needs More SensitivitySocial Media is more than a buzz word! It has become a major part in our modern global society! It has changed today´s communication culture and it plays a rather huge role in our everyday communication around the world. By Katrin Wellenberg More... [991 views] Its Good to Be Different Design Hotels™ Takes a Closer Look at Distinctive Interiors
More... [763 views] The Top 5 Family-Friendly Hotels in SingaporeSpacious rooms with separate living quarters, outdoorsy fun with horses and wetlands, and infinity pools make these the best hotels in Singapore to check into with the family. More... [1141 views] How Virtual Meetings Will Threaten the AirlinesOver the last two decades a number of new technologies have become so ubiquitous that we now take them for granted and don't realize how much they have changed our lives and our world. Consider, for example, the internet and our ability to search for information easily and quickly; the use of GPS for personal navigation; and handheld devices that can store music and video. By Ron Ashkenas More... [379 views] Global Hospitality Newsletter: December 16, 2010Four Basic Hotel Electronic Marketing Tools to Use in 2011Electronic channels have changed hotel sales and marketing forever. Internet website marketing, social media, the Global Distribution System, and third-party aggregators have all presented new marketing opportunities to hotels around the world. In effect, the Internet has created the first affordable global marketplace for large and small hotels everywhere. By Neil Salerno More... [1689 views] The Room Is Booked, Until the Hotel Says It Isn'tWhen is a confirmed hotel reservation not confirmed? When the hotel has sold your room to someone else, as Linda and Michael Morgan learned over the Thanksgiving holiday. By Joe Sharkey More... [1033 views] HotelsCombined.com Names the Top 10 Honeymoon DestinationsA honeymoon is the perfect time for a holiday of a lifetime! It's a time of celebration, a time to say yes to those optional extras, to indulge in luxury and most importantly - a time away from family, budgets, dress fittings and the whirlwind of your wedding day. More... [1059 views] Hotels of the Not-Too-Distant FutureWhat will our holidays be like in the future? Will we be traveling Robinson-family-style through outer space? We've taken a look in our crystal ball and discovered what the future of travel holds. By Kim Wildman More... [973 views] Hotels Cut Bacon, but Costs are Coming BackInterContinental Hotels Group (IHG.L) gave its shareholders a nasty surprise last month when it said staff incentives resulted in disappointing earnings, but investors in the sector may have to get used to such news. By Helen Chernikoffih More... [663 views] Sex for Sale at the Balmoral HotelHigh-Class prostitutes are secretly selling sex in the Balmoral Hotel because it is one of the safest places in Edinburgh to meet clients, an Evening News investigation can reveal. By Alan McEwen More... [1122 views] Amazing Motorcycle TripsEvery motorcycle rider loves the feel of the open road. But too few take the blacktop further than a couple hours from home. By Terry Ward More... [898 views] Discreet and Laid Back Luxury at the ArchIt's rare for a hotel that has been open less than a year to climb rapidly into the top 10 London hotels on TripAdvisor. But that's exactly what The Arch in Great Cumberland Place (off Oxford Street) has done. London Hotels Insight sent blogger Andrea Kirkby over to investigate... More... [507 views] Global Hospitality Newsletter: December 15, 2010Goals are Good....if the Goals are GoodGoals are good, if and when the goals are good. What I mean by this is that setting unrealistic goals, be they personal or organizational, can do more harm than good. What I mean by this is that setting unrealistic goals, be they personal or organizational, can do more harm than good. By Enda Larkin More... [980 views] Room Service for Running ShoesNot wanting to stuff bulky sneakers into a carry-on bag is a common reason for skipping on-the-road workouts. Now, Westin Hotels & Resorts is launching a free program to loan guests New Balance-brand fitness shoes and apparel. But will road-warriors really want to wear communal running socks? By Kevin Helliker More... [549 views] Hospitality Re-Defined: Asking for the BusinessIf you don't ask for the business, then you shouldn't be surprised when you don't get it. By Dale Dyck More... [778 views] Summer of Discontent Hidden in Fine PrintHolidaymakers have every right to complain about bad experiences and to seek a refund. You may have more rights than you realise, too. By Jane E. Fraser More... [328 views] Licence Delay Crimps Sales at Grand MillenniumRestaurants in the five-star Grand Millennium Al Wahda hotel, which opened two months ago in Abu Dhabi, should by now be bustling with customers at lunchtime. By Rebecca Bundhun More... [482 views] Are You Sure You Know What a Green Holiday Looks Like?The high-rise hotels of Benidorm could be an eco-friendly model for the future, according to a report about sustainable tourism. More... [330 views] Audit Finds Melbourne Hotels Fail on HygieneIf you've stayed in certain luxury Melbourne hotels lately, you may well have lain on a mattress littered with pubic hair and dead skin cells. By Melissa Jenkins More... [451 views] What Makes Hampton Hotels a Success?Back in 2004, Hampton Hotels designed an alarm clock. It wasn't exceptionally fancy or particularly stylish, but that was just fine. By Jason Daley More... [614 views] Global Hospitality Newsletter: December 14, 2010What Is Great Service?There's good service and then there's great service. I've been doing a bit of thinking about the difference between the two. By Andrea More... [1406 views] Travellers Turn to Youtube for Hotel Video ReviewsYoutube.com, the world's largest online video directory is being used repeatedly by leisure and business travellers to assess hotels and holiday destinations before they make a hotel reservation or arrive at a chosen location, a recent case study can reveal. More... [956 views] How to Improve Your Hotel's Marketing Efforts through CopywritingWhile many hotels believe that setting up a web page where their customers can book rooms is the only thing they need to do to extend their business online, in reality much more is needed. This is where copywriting comes in. By Wekkes Wiley More... [473 views] Through the eyes of a Hotel Butler: The emotional factor in the Hospitability IndustryNew strategies oriented to the emotional factor, must be designed, because it has been demonstrated that nowadays the tourist travels searching for personal experiences that become fully gratifying and add value to his most priced investment: his leisure time. By Osvaldo Torres Cruz More... [422 views] Budget Hotel Bonanza On the Way for UAE and Middle EastBudget hotels are well placed to cash in on the growth in stopover traffic among airline passengers and the rapidly expanding low-cost carrier business, say analysts and hoteliers. By Rebecca Bundhun More... [262 views] Medical Tourism Poised to Become a $100b. Industry by 2012The Medical Tourism sector worldwide is growing exponentially and set to become a $100bn sector by 2012, according to industry research. The sector is growing at a whopping 20-30% annually and is bound to continue its growth pattern in the years to come. More... [513 views] Family of Mexican Hotel Blast Victim Says Fine 'Doesn't Make it Better'Family members of some of the five Canadians killed or injured in an explosion that rocked a Mexican resort say they hope the fine imposed on the hotel will lead to better security in tourist destinations. More... [304 views] Destination India Could be Next for Michelin GuidesWhen a French tyre company last week announced a $1-billion factory in Chennai it evoked a lot of interest among food enthusiasts and writers in India. What's the link between a French tyre company and food, one may ask! The answer is in the company's name -- the $20-billion Michelin. More... [434 views] Global Hospitality Newsletter: December 13, 2010Hotelier of the Week: Gerald LawlessGerald Lawless is the executive chairman of Jumeirah Hotels & Resorts. By Tom Otley More... [616 views] Big Brand Hotels Face Challenge of Different Regional PrioritiesOne of the challenges for brands in today's hotel market is the amount of unsolicited feedback coming from guests that is being shared openly via social media. Individual experiences and viewpoints are available online for anyone to see, and BDRC Continental research has revealed what a huge influence these comments have on hotel brands. More... [636 views] Hospitality Re-Defined: The Hidden Job MarketWhat I wouldn't give to get the secret password to the "hidden Job market." By Dale Dyck More... [784 views] Rich Still Desire Luxury Tourism Despite Credit CrunchRich tourists still have an appetite for the exclusive luxury experiences that Britain offers despite the economic downturn, according to a new VisitBritain report. More... [590 views] Upgrades Price Out Some Hotel OwnersHoliday Inn's sweeping upgrade includes stripping its brand from 700 franchisees, cutting loose hotels that are part of its storied past. By Kris Hudson More... [456 views] Astrologer Sees Tsunami, Hotels Suffer CancellationsRecent rumours that a new tsunami will strike Phuket, Phangnga, Ranong and Satun have led to the cancellation of about 10% of the room bookings for this high season. More... [414 views] Wall Street Journal Snags Another Hotel ChainUnder the ownership of Rupert Murdoch's News Corp, the Wall Street Journal has made no bones that the New York Times is enemy No.1. But that hit list doesn't stop at the Gray Lady. From time to time, the Journal pivots to set USA Today in its crosshairs - and its latest actions mark a move in that direction. More... [415 views] What $100 Gets You in Hotels around the WorldWhat can you buy with a Benjamin? When it comes to hotels, you might just be surprised. By Sarah Schlichter More... [433 views] Global Hospitality Newsletter: December 10, 2010The HeBS Perspective: Hotel Mobile Apps vs. Hotel Mobile WebsitesThe Mobile Web has already become an important travel planning and transaction channel in the U.S. and worldwide. Hotel guests and travel consumers in general are already mobile-ready, and hoteliers and travel suppliers have to respond adequately to this growing demand for mobile travel services. Goggle reported back in October of 2010 that year-over-year mobile searches for hotels had increased by a staggering 7,000%. Industry experts project that the mobile Web will surpass the traditional web in size by 2013. By Max Starkov More... [621 views] Cornell Hospitality Study Says, In Hotel Acquisitions, Private Firms Yield the Most ValueIndustry research shows companies that acquired a publicly traded firm either broke even or lost value, while those that acquired a private firm reaped considerable equity. More... [446 views] Hotels Uncover Savings in SustainabilityThat glowing welcome sign, well-lit lobby and exit signs that stay on 24 hours a day add up to one of the biggest costs of operating a hotel. By Shannan Bowen More... [375 views] Schrager Passes on Buying Manhattan's Hotel Chelsea After Considering BidIan Schrager, the developer credited with inventing the boutique-hotel concept, considered buying Manhattan's landmark Hotel Chelsea and decided against an offer after viewing the 127-year-old property last month. By Oschrat Carmiel More... [353 views] When It Comes To Booking Hotels, Girls Are On The MoneyNew research from Hotels.com, the hotel experts, has found that women are better researchers than men when it comes to booking accommodation, and they are less likely to make unsuitable hotel choices. More... [433 views] More hotels offer sweet deals on suitesHotel suites aren't so exclusive anymore. By Roger Yu More... [514 views] What Do You Get When You Cross a Capsule Hotel with a First-Class Airline Cabin?A Kuwaiti-owned company is planning to roll out a global expansion of the Yotel "pod" hotels over the next five years. By Rebbecca Bundhun More... [357 views] Stay in a Shipping Container – For Hotel Luxury on a BudgetAmsterdam is a good place to try new experiences. Sleeping in a shipping container is unlikely to be top of every visitor's list, but when I wake up after my first night at citizenM Centraal, the city's newest designer hotel, I feel like I've seen the future of international travel - and it's a 14-metre square steel box. By Jenny Kleeman More... [470 views] Global Hospitality Newsletter: December 9, 2010How to Get the Best from Your Seasonal StaffThis month many of you will, I'm sure, be taking on additional staff for the Christmas season. But are they an asset or a liability? If all you do is give them an order pad or a uniform and tell them to get on with it, they could be doing more harm than good to your Christmas profits. By Caroline Cooper More... [567 views] Leaving Feedback - Hotels Face-To-Face with TripAdvisorHoteliers have met a director from online review site TripAdvisor in two north Wales meetings. More... [726 views] Dubai Needs 2.5 Million More Tourists to Match Hotel Growth, Deloitte SaysDubai will need to attract an additional 2.5 million tourists annually to absorb an estimated 60 percent increase in hotel rooms over the next five years, Deloitte LLP said. By Zainab Fattah More... [724 views] The Travel Gold Rush 2020: How Global Travel is ChangingAmadeus has commissioned a study to explore the trends shaping the future of travel, specifically focused on the challenges and opportunities facing airlines and agents. The report looks at potential new revenue opportunities and drivers of profitability, new models driving future growth and changing traveller tastes and preferences. More... [760 views] Doctor Oppenheim's Hotel Doctor: How I Practice Medicine Part 1How a Hotel Doctor Practices Medicine, Part 1 By Mike Oppenheim, M.D. More... [614 views] U.S. Hotel Outlook Continues As Expected Uncertainty Begins To DissipateThe recovery of the U.S. lodging industry continues to improve, buoyed by a sustained expansion in the demand for hotel rooms across the country. Accordingly, Colliers PKF Hospitality Research (PKF-HR) has edged up its forecasts for U.S. hotel performance for 2010 and re-affirmed the outlook for 2011. More... [618 views] Qatar Hotels May Feel Post-World Cup BluesQatar's extensive hotel development plans in preparation for the World Cup 2022 are raising questions about whether the country will be left struggling to fill empty rooms after the event. By Rebecca Bundhun More... [370 views] Expedia Releases Data on Growth in Travel Bookings to IndonesiaOnline travel leader unveils new business model for Indonesian hotels to reach travelers worldwide. More... [759 views] Global Hospitality Newsletter: December 8, 2010US Hotel Industry Outlook 2011: Occupancy Growth, Increased ADR, and Opportunistic InvestmentsIn this article - a special to ehotelier.com - I explain how the industry will fare in the coming year and why 2011 will be "the big window" for hotel investment opportunities. By Jim Butler More... [1454 views] Thirteen Best Practices for Hospitality Training Managers & DirectorsThe forecasts of recovery for the hospitality industry range from "next quarter to next year" depending on where one is located in the world. For those of us who have been in the industry for more than 15 years, we have come to realize that the cycle will reverse itself and we need to be ready to greet guests, serve them efficiently and exceed their exceptions. By Dr. John Hogan More... [767 views] How to Create Compelling Social Media Content Part 1As more and more travel brands, small and large, grapple with social media, it becomes obvious that most corporate social media strategies fall into 3 categories - the good, the bad and the ugly. More... [754 views] Hospitality Re-Defined: Learning and Development – The Gift You Give Yourself and OthersHow committed are you to continuous learning, both for yourself, and for those who work with you? By Dale Dyck More... [538 views] Venezuela Moves Flood-Hit Families into Resort HotelsVenezuelan security forces have started housing families displaced by floods in tourist hotel rooms following an order by President Hugo Chavez to make use of vacant accommodation, local media said on Monday. More... [312 views] Left Your Pet at Home? More Hotels Offer Them"Ms. Hansen, your fish are waiting in your room and will be happy to see you," a front-desk employee at Chicago's Hotel Burnham told me last month as he handed over my room key. By Kristine Hansen More... [411 views] Brand Recognition can Help Hotels Survive Economic DownturnsBrand named hotels fare better than independently operated properties in economic downturns, according to a team of international researchers. By Matthew Swayne, Andrea Messer More... [644 views] World's Most Dangerous DelicaciesTetrodotoxin is a powerful nerve toxin 100 times more poisonous than cyanide. When consumed it can shut down organs in the human body, leading to a zombie-like state of paralysis and eventual death by asphyxiation. By Adam Bulger More... [654 views] Global Hospitality Newsletter: December 7, 2010After a Rough Night, Hotel Investors Are Waking UpIs this as bad as it gets? For two years, big investors watched the implosion of the lodging industry as hotel values plummeted more than 50 percent. Now as private equity giants like the Blackstone Group and entrepreneurs like Richard Branson are diving into the sector, others are starting to think it has finally hit bottom and may be bouncing back. By Janet Morrissey More... [712 views] Hotels Aim to Reflect Islamic CultureA growing number of hotel brands across the region are striving to better reflect Islamic culture but companies are increasingly wary about how they market these brands. By Rebecca Bundhun More... [421 views] How Not To Behave At The Office PartyIt hasn't been an easy year. You probably spent it grinding away at a thankless job, having been burdened with the workload of three people in your department who got laid off, and you still see no prospect of a raise or a promotion in sight. You'd think you could at least let loose at the Christmas party, let your hair down and speak your mind for once. Don't do it! By Susan Adams More... [616 views] Snow Brings Further Travel Disruption to EuropeHeavy snow and sub-zero temperatures are set to cause another day of disruption on road and rail networks, and at airports across northern Europe, BBC reported. More... [342 views] The Best Hotel in the World? ProbablyLast weekend I stayed at what many people consider to be the best hotel in the world, the Mandarin Oriental in Hong Kong, the 1963 original and still the group's flagship. How, though, do you measure one great hotel against another and end up with the world's best? By Brian Viner More... [726 views] Spain declares State of Alert after Wildcat StrikesThe Spanish government has declared a State of Alert following a walkout by air traffic controllers, which has left at least 20,000 Britons stranded. More... [262 views] Sleep Where the Legends Slept in Grand Old California Hotels"Oh sleep! It is a gentle thing, beloved from pole to pole," British poet Samuel Taylor Coleridge wrote in "The Rime of the Ancient Mariner." And, I might add, place to place. There's something special about bedding down where Albert Einstein, Marilyn Monroe and Thomas Edison slept or catching 40 winks where the pillows once cradled the noggins of presidents and peacemakers. By Terry Gardner More... [356 views] Global Hospitality Newsletter: December 6, 2010Hotelier of the Week: Mark LankesterMark Lankester is CEO of Tune Hotels, which has 10 properties in Malaysia and Indonesia, has recently opened its first London property and announced a second in the Broadgate complex with funding for 15 hotels in London by 2015. Tune Hotels is part of the Tune Group, the private investment group of Tony Fernandes, founder and Group CEO of low-cost airline AirAsia. By Tom Otley More... [457 views] Hospitality Re-Defined: The Importance of a Genuine ApologyHaven't we all been on the receiving end of an insincere apology, when you knew that there was no meaning behind the words, they were, just words... By Dale Dyck More... [809 views] Would You Risk Showing TripAdvisor's Opinions on Your Home Page?I have many friends who always go on TripAdvisor to check out the reviews of a given hotel, prior to making a booking. And when I listen to them recite comments on a given place, based on the reviews they read, I can't but help think what is the purpose behind some of these reviews... By Bojan Tercon More... [470 views] A London Hotel Barman’s Favourite London BarsI've often heard that if you want to pick a good Chinese restaurant, pick one with plenty of Chinese customers. On that basis, I reckon, if you want to know a good cocktail bar, you should ask a bartender. Since I was already being taught how to make a decent cocktail by Warryn at the stylish Cavendish Hotel, I thought I might also ask for a few tips on where to go... By Andrea More... [450 views] Hotel Art Collections Around the GlobeOne needn't head south to Miami Art Basel to enjoy a zany art show. From Morocco to the Great Barrier Reef, these luxury international hotels and lifestyle brands boast unique art pieces and eclectic collections of their own. More... [540 views] Tourism Industry Mood Shows Cautious OptimismThe annual EIBTM Global Industry Trends and Market Share Report was launched on Tuesday 30 November at EIBTM in Barcelona. The report compiled by Rob Davidson, Senior Lecturer in Business Travel and Tourism at The University of Westminster in London and EIBTM Industry Analyst, identifies the key trends for the meeting and incentives markets over the past 12 months and provides an outlook for 2011. More... [482 views] Check-Inn Unveils New Business Hotel ConceptImagine a mid-market business hotel without a restaurant, coffee shop, bar, business centre, space for meetings and banquets, gymnasium, spa, or even a swimming pool. By Ashish K Tiwari More... [460 views] New York's Changing Hotel SkylineSeveral new hotels have recently opened in NYC, with more on the way. Here's a look at the InterContinental New York Times Square, the Setai Fifth Avenue and Eventi. By Susan Spano More... [432 views] Global Hospitality Newsletter: December 3, 2010Service Excellence: Inspect What You ExpectIf we truly want to serve in an exceptional manner, then we must regularly look at service from our customer's perspective. It can become quite easy to get so caught up in the day-to-day operation of our jobs, that we unintentionally overlook simple service errors. We, as service providers, can become very focused on giving service, and forget that it's all about how our customers receive that service. By Bryan K. Williams More... [978 views] On the Move - November 2010Global Staff Movements for November 2010 provided by Spectrum International. More... [1225 views] Revenue Management Outsourcing is the New TrendJust over a year ago we wrote an article announcing the increase in outsourcing specialist areas in hotels like revenue management. In the aftermath and recovery from the global economic crisis the eyes of real estate investors and hotel owners should have been opened acknowledging the need for structural change. By Patrick Landman More... [742 views] Hackers Hit Hotels, Steal Credit Card Numbers from GuestsWhether your holiday travel plans include planes, trains, or automobiles, odds are, when you arrive at a hotel, you'll pull out a credit card to pay for it. That's what Chicagoan Nick Percoco did on his recent trip to Toronto. More... [674 views] Make Your Email MobileSmart phones are addictive. It takes a person of exceptional character and will power to refrain from checking their phone as it lights up with a new text, notification or email. And therein lies the crux of the matter. More... [416 views] Kiwi Collection Hot Hotel ReportKiwi Collection's global review team have tested and approved yet another handful of astounding hotels to recommend. Hotels are unable to buy their way into the collection, making each review 100% unbiased. By Bradley Cocks More... [937 views] Hilton CIO: Four Reasons Why We're Using SharePoint and Office 2010If you're staying at a Hilton Hotel for business or pleasure, you probably won't see evidence in the lobby that the worldwide hotel chain is upgrading to Office and SharePoint 2010 for its employees and business partners at 3,600 hotels. By Shane O'neill More... [586 views] It’s Official: Legend is Best Golf Course in the WorldLegend Golf & Safari Resort's unique Signature Golf Course has beaten off competition from some of the most prestigious golf courses across the globe to be named the best on the planet at the World Property Awards. More... [462 views] Global Hospitality Newsletter: December 2, 2010Global Revenue Management Survey Indicates Key Trends & Tactics Necessary for Success in 2011REVPAR GURU, the developer of the only real-time revenue management software, announced the results of the recent industry survey, which was undertaken to provide hoteliers with a comprehensive, in-depth analysis of the strategies, tactics and tools currently in use by hotel revenue managers around the world. By Jean Francois Mourier More... [3452 views] Engineering Service Success: Make Service Click, Tick and StickEngineers are the "fix it" squads who make things tick, click and stick to ensure that a property operates smoothly and without inconvenience to the guest. In fact, engineers don't just do their jobs: they provide some of the most intimate moments with guests - fixing things in their rooms and around the property usually surrounded by guests. By Roberta Nedry More... [952 views] London Hotel Toiletries: What Should You Get?I know I really should be judging hotels on other features. Nonetheless, as soon as I get inside a hotel room, one of the first things I want to know is - what toiletries am I going to get? Getting the toiletries right can help a hotel establish its values and brand. By Andrea More... [863 views] Hoteliers Should Utilize New Tools for Measuring Hospitality and Guest Service EfficiencyMost hoteliers I meet these days seem to be well-aware of the importance of providing great service to each and every guest. Given the proliferation of online guest reviews and social media posting being made - often by guests who are in-house - most managers already know that the level of hospitality and guest service your hotel staff provides is now transparent for all on the outside to see by typing a few words in a browser bar. By Doug Kennedy More... [386 views] HotelsCombined.com Price Index™ Review of Global Hotel Prices for December 2010HotelsCombined.com has revealed the HotelsCombined.com Price IndexTM review of global hotel prices for December 2010. If you are looking for the best value accommodation deals, then the HotelsCombined.comTM Price Index is for you. More... [327 views] Staycations Fall From Favour Despite Airport AggroTwo-thirds of Britons plan a long-haul holiday in 2011, while the proportion pondering a domestic break has fallen. More... [298 views] Bullish on Hotel Debt, But Why?Bloomberg published this article yesterday emphasizing lenders' renewed interest in financing hotels. As the article points out, both JP Morgan (NYSE: JPM) and Wells Fargo (NYSE: WFC) are actively pushing loan products in the hospitality space. More... [350 views] Newly Appointed Sydney Harbour Marriott Wedding Planner Knows the True Cost of a Wedding -- 200 HoursLike Jennifer Lopez in the film The Wedding Planner, Lee Stringer, wedding planner of Sydney Harbour Marriott, lives and breathes bouquets, bonbonnieres, table settings and wedding singers. More... [606 views] Global Hospitality Newsletter: December 1, 2010How to Cope with Bad ReviewsWith the increasing popularity of user-generated reviews, hoteliers may lament the loss of control over what is being said about us online, but we're still in full control of how we react. As a follow-up to my last article, A Positive Spin on Negative Reviews, here are some suggestions for using negative reviews to effect positive change in your hotel. By Daniel Edward Craig More... [1034 views] All Science, No Guesswork : The Benefits of Algorithms in Hotel Revenue ManagementIn the world of business, where systematic problem-solving and decision-making are the norm, the use of algorithms provides a wealth of advantages for hotel owners when it comes to managing revenue and increasing profits. The use of algorithms - which are defined as a precise rule, or set of rules, specifying how to solve a problem - can be a very effective way for business owners to accurately conduct calculations, process data and gather important information about the buying habits of consumers. By Jean Francois Mourier More... [1056 views] Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dToday's topic: Lately, I've been hearing a lot of buzz about websites like Groupon and Living Social. What exactly are these sites and should I be promoting my property through them? By Jennifer Rodrigues More... [363 views] Hospitality Re-Defined: Work Life Balance - In Search of the Secret FormulaCan anyone really define what work life balance means? By Dale Dyck More... [506 views] Hotels Get Healthy: Top 10 TrendsRushing from stale airplanes and junk-food-filled airports to rubber-chicken dinners takes its toll, so hotels are dreaming up creative ways to help frequent fliers stay fit and healthy. By Sarah Staples More... [631 views] Expedia Global Websites Getting Hotel Page RedesignExpedia-branded websites in the U.S., the U.K., Australia and New Zealand got a makeover of their hotel information pages and the rest of the company's global websites will get similar redesigns through the first quarter of 2011. By Dennis Schaal More... [582 views] Hilton Frankfurt Airport to Open in 2011The design-driven Hilton Frankfurt Airport hotel that is slated to open in March 2011 in Frankfurt, Germany, is the newest example of how Hilton Hotels & Resorts is upping the ante on the airport hotel model it invented in 1959. More... [444 views] Southern Portugal is the Location for First Six-Star Service Hotel in EuropeFor the wealthy, it seems that five-stars simply aren't enough when it comes to staying in a hotel. Butlers, Bentleys, and caviar are "de rigueur" and pampering to the needs of guests who have everything are self-proclaimed seven-star properties like the Town House Galleria in Milan, and Dubai's Burj Al Arab Hotel. By Paul Bernhardt More... [642 views] 
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ehotelier Hospitality News Archives: December 2010Global Hospitality Newsletter: December 31, 2010Global Hospitality Newsletter: December 30, 2010Global Hospitality Newsletter: December 29, 2010Global Hospitality Newsletter: December 24, 2010Global Hospitality Newsletter: December 23, 2010Global Hospitality Newsletter: December 22, 2010Global Hospitality Newsletter: December 21, 2010Global Hospitality Newsletter: December 20, 2010Global Hospitality Newsletter: December 17, 2010Global Hospitality Newsletter: December 16, 2010Global Hospitality Newsletter: December 15, 2010Global Hospitality Newsletter: December 14, 2010Global Hospitality Newsletter: December 13, 2010Global Hospitality Newsletter: December 10, 2010Global Hospitality Newsletter: December 9, 2010Global Hospitality Newsletter: December 8, 2010Global Hospitality Newsletter: December 7, 2010Global Hospitality Newsletter: December 6, 2010Global Hospitality Newsletter: December 3, 2010Global Hospitality Newsletter: December 2, 2010Global Hospitality Newsletter: December 1, 2010
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