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ehotelier Hospitality News Archives: January 2011Global Hospitality Newsletter: January 31, 2011Sales Superstars Love 'Clueless' Callers!Given the prolific amount of information available to prospective guests and hotel meeting/function planners, it seems logical that today's callers to hotel reservations, front desk, and the sales department should be very well informed before they dial our number. By Doug Kennedy More... [686 views] The Best Leaders are Made of the Right StuffExcelling as a leader is evidently not an easy task and represents a real challenge every day. That is why only the most talented individuals can ever hope to get close to that ideal. Lots try, but only some get it right more of the time than wrong. What is it though that helps the best leaders to outshine their peers? What do they have that is lacking in less effective managers? More... [1264 views] Luxury Hotel Chain to Introduce 'Minibar for the Mind'Luxury hotel chain Morgans Hotel Group is to follow the lead of several cruise lines by introducing a program to ensure that the minds of its guests are as well exercised as their bodies. More... [1227 views] Top 100 Destinations for 2010Kiwi Collection, the world's most trusted booking resource for exceptional hotels has released its first-ever Top 100 Destinations list. By Bradley Cocks More... [1596 views] Stars of Your Property: Roger Lienhard, Senior Vice-President of Food and Beverage (F&B) and Hotels at Resorts World SentosaWhile most people dream of owning dual citizenship in a lifetime, Roger Lienhard, Senior Vice-President of Food and Beverage (F&B) and Hotels at Resorts World Sentosa (RWS) can probably give you a more in-depth discourse on the benefits involved. More... [1261 views] London's New £200m Hotel – Where the Owners Want to Check Out AlreadyLondon's latest addition to the hotel market opens next month, hoping to attract not only well-heeled guests but well-positioned buyers as it showcases what comes with its £200m asking price. By Luke Blackall and Victoria Richards More... [1103 views] HotelsCombined.com Price IndexT Review of Global Hotel Prices for February 2011HotelsCombined.com has revealed the HotelsCombined.com Price IndexTM review of global hotel prices for February 2011. If you are looking for the best value accommodation deals in February, then the HotelsCombined.comTM Price Index is for you. Every month we search our database of 2,500,000 hotel deals to bring you the biggest hotel destination reductions available over the upcoming month as well as year-on-year falls and rises. More... [414 views] Musically Inspired Lifestyle Hotel MODO Debuts InternationallyFrom the floors of the Americas Lodging Investment Summit in San Diego, Advaya Hospitality unveiled a global lifestyle hotel brand today to an audience of industry insiders. More... [488 views] Global Hospitality Newsletter: January 28, 2011Top Ten Meeting Trends for 2011 from Benchmark Hospitality InternationalOverall, Benchmark Hospitality's properties are cautiously optimistic at the start of 2011, projecting moderate growth with marginal increases in spending. Looking a bit further afield, indications are that 2011 will have a strong finish, and 2012 may just be a great year. More... [1509 views] Lodging Leaders Offer Advice on the Hotel Room RateHoteliers this year have been crowing about rising occupancy levels, even amid a still sputtering economy, but busier hotels, they acknowledge, have come at a cost: discounted room rates. By Lori Weisberg More... [442 views] Top Ten Restaurants in Paris on Any BudgetBelow is a list of the restaurants you must try when visiting Paris, compiled by Belinda Leong of 2 Michelin Star restaurant, Manresa. Don't fret, this list is not limited to fancy and expensive restaurants. Some of these favorites include hole-in-the-wall eateries that are easy on the wallet but impressive to the most developed of palates. By Amy Chan More... [1389 views] Doctor Oppenheim's Hotel Doctor: How I Practice Medicine Part 2How a Hotel Doctor Practices Medicine, Part 2. By Mike Oppenheim, M.D. More... [614 views] Dramatic Decline in Hotel Capitalization Rates Reflects Shift in Market SentimentThe increase in hotel transactions and low cost of debt and equity have driven down rates of return to pre-recession levels. This article sets forth an overview of recent hotel cap and discount rate trends and provides an outlook for 2011. By Suzanne R Mellen More... [765 views] Should Christian B&Bs Accept Gay Couples?Whose right to live as they choose takes precedence? Thinkers like Aristotle have mulled over such questions for centuries, says philosopher Mark Vernon in the Magazine's series on modern ethical dilemmas. More... [435 views] Abu Dhabi's Snaked-Shape Rocco Hotel to Open in JuneThe Dh600 million (US$163.3m) Rocco Forte hotel in Abu Dhabi, the first under the brand in the Middle East, is expected to finally open in June, after a year-long delay, its management said yesterday. By Rebecca Bundhun More... [816 views] How Eight Works Its Way Into Asian HotelsHotels across Asia are proving to be superstitious - or at least attached to the numeral eight. By Amy Ma More... [855 views] Global Hospitality Newsletter: January 27, 2011Accor’s Top 11 Destinations for 2011With more than 4100 hotels in over 850 destinations globally, leading hotel group Accor has released its list of the 11 hottest destinations for 2011, highlighting the destinations and hotels that should be on the itinerary for every world traveller. While some are largely undiscovered destinations, others are cities that deserve to be revisited and that have reinvented or reinvigorated themselves for the new year. More... [883 views] Hospitality Re-Defined: The Battle for Brand SupremacyI think we're in an era where the value and identity of your brand is going to take on a whole new level of importance, especially as it relates to building and maintaining loyalty amongst your customers. By Dale Dyck More... [775 views] From the Chalkboard to the Front Line: Leading Hotel Schools of the World Provide International ExposureThis series on Hospitality Student Internship Programs highlights different approaches offered by major hospitality programs at colleges and universities. The first article featured the internship program at the flagship campus of Johnson & Wales University in Rhode Island. The series continues with a private university program from upstate New York that is a founding member of a global network of hospitality schools. By Kathleen Hogan More... [385 views] Face-to-Face is Best Option, Say CorporatesCutting down on meetings during hard times is a false economy, according to most people who travel on business. More... [446 views] STR and STR Global Release Global Hotel Pipelines for December 2010STR and STR Global releases global hotel development pipelines for the Asia/Pacific, Caribbean/Mexico, Central/South America, Europe, and Middle East/Africa regions for December 2010. More... [823 views] Starwood Hotels & Resorts Slated to Open 70-80 Hotels in 2011From the American Lodging Investment Summit (ALIS) in San Diego, Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) announced that it expects to open another 70-80 high quality new-build and conversion hotels in 2011, coming off of the 72 opened and 96 new deals signed in 2010... More... [594 views] NYC Hotels Hot IndustryWith 48 million tourists visiting the city in 2010, New York City was the No. 1 tourist destination in America two years running. Hotel development is a lucrative business in spite of economic decline. By Tara MacIsaac More... [354 views] Sheraton.com Website Named Best Hotel in its Class for Brand ExperienceStarwood Hotels & Resorts Worldwide, Inc. announced that Sheraton.com, the web site for Sheraton Hotels & Resorts, has been recognized as the best hotel website in its class for brand experience in the November 8, 2010 report, The Best Of Web Site Brand Experiences 2010 by Forrester Research, Inc.... By Theodore Koumelis More... [604 views] Global Hospitality Newsletter: January 26, 2011TripAdvisor Honors World's Best Hotels with 2011 Travellers' Choice Awards676 top accommodations Worldwide recognized based on opinions of millions of travelers. More... [1472 views] Hotel Star System to Lose Official BackingThe official star-rating system used to rank hotels in Britain is to lose state backing this week, after claims that customer reviews posted online are more reliable. By Rob Hastings More... [756 views] Hotel Chain Bans X-Rated MoviesOne of the world's leading hotel groups will not provide access to adult movies in any new rooms it opens. More... [1435 views] Free Breakfast and Wi-Fi the 'Ticket' to Business TravellersResults from a new online survey by business travel specialist Corporate Traveller revealed that as hotel guests, business travellers consider Wi-Fi, breakfast and early check in and late check out, the top three services that should be included free of charge during their stay. By David Olsen More... [1009 views] Year-on-Year UK Hotel Prices up 14%UK prices drop following the holiday season, but remain 14% higher than a year ago. The UK VAT increase took effect this month but has little impact on online hotel prices, while overnight costs in Italy, Switzerland and France rise significantly. More... [427 views] Campaign against 'Cowardly' Trip AdviserDuncan Bannatyne, the Dragons' Den panellist, is to spearhead a campaign against the "despicable and cowardly" TripAdvisor website after it refused to remove a review comparing one of his hotels to Fawlty Towers. By Simon Johnson More... [1090 views] TripAdvisor Announces Dirtiest Hotel in USTripAdvisor is out with its annual list of the country's dirtiest hotels. By Dawn Gilbertson More... [863 views] Guests Vote £25-a-night Aegean Sky Hotel 'the Best in the World'It may not be the Ritz but a hotel where rooms can cost just £25 a night has been voted the best in the world by its guests. By Fred Attewill More... [653 views] Global Hospitality Newsletter: January 25, 2011Hotelier of the Week: Vijay DewanVijay Dewan is managing Director at Park Hotels, which is pioneering the boutique designer hotel concept in India. It now has hotels in a number of gateway cities of India, including Bangalore, Chennai, Kolkata, New Delhi, Navi Mumbai and Visakhapatnam (in Andhra Pradesh). By Tom Oatley More... [728 views] HotelsCombined.com Price Index Insights into Chinese New Year 2011Chinese New Year or Lunar New Year as it is also known, falls on February 3 this year. So, if you've broken your New Year's resolution already, here is your chance to make amends. To help travelers hop into the Year of the Rabbit, HotelsCombined has released the HotelsCombined Price IndexTM giving insights into countries and cities with significant Chinese populations to celebrate the Chinese Spring Festival. More... [1009 views] Best London Boutique HotelsThe London hotel scene has been transformed over the last decade as award-winning architects and interior designers create their take on luxury living for the 21st century. We've picked our top sixteen boutique hotels to help you pick a unique place to stay on your next visit to London. Find our top ten below followed by the ones we felt shouldn't be left out: More... [1411 views] Bali Hotels Told to Clean Up Their ActAfter an outbreak of Legionnaire's disease prompted Australia to issue a travel advisory for Bali, the province's governor has urged hotel operators to take better care of their facilities. By Arya Kencana More... [550 views] World’s Most Expensive Hotel RoomsFor some travelers, any hotel stay is a luxury: After all, someone else makes the bed, cleans the bathroom, sets out a continental breakfast and maybe even brings the morning paper. For travelers with more extravagant tastes, only the most lavish accommodations and services will do. But luxury comes at a price -- a very steep one. So what exactly do you get for that four- or five-figure credit card charge? You might not believe it: By Emily H. Bratcher More... [1773 views] 'Hotel' Made Of Garbage Booked Up For Tourism FairCelebrating a tourism fair staged this week to promote Spain's biggest industry is a new hotel in central Madrid whose maker freely admits is rubbish. More... [649 views] The Hotel FixersFrank Vismeg's 30-plus year career has encompassed numerous hotels in Canada, Europe and The Caribbean. And there's a reason for the many moves. Vismeg is known among hoteliers as someone who can take a struggling hotel and fix it. More... [492 views] The Secrets Of Making The Most Of Job Search WebsitesThe most important secret to making online job search sites work for you: Use them sparingly. Too many job seekers spend all day hunkered over their keyboards, combing through listings, trying endless search filters and sending their résumés into black holes. By Susan Adams More... [715 views] Global Hospitality Newsletter: January 24, 2011Cornell Report Demonstrates How to Develop a Destination BrandThe branding process for a tourism destination involves complex marketing strategies, because the brand must capture the alignment between what potential travelers desire and what the location offers. More... [998 views] Automatic Hotel Check-In: The Way of the FutureCheck in kiosks at YOTEL: will all hotels have these one day? By Andrea More... [1889 views] Hotel ADA Defense Lawyer: How a Recent ADA Case Affects All Hotels but Particularly Conference Centers and Meeting HotelsWhat do movie theaters and hotels have in common? For one thing, both movie theaters and hotels are considered "public accommodations" under the Americans with Disabilities Act (ADA) and both are required to provide disabled patrons equal access to facilities, including accessibility to movies, slideshows, and other audio and video presentations. In some instances, new technology can make it easier to achieve equal access... but it still can be a challenge. More... [879 views] Hospitality Re-Defined: Lessons in Leadership, from the NFLLike many people, I tuned in to watch the NFL division semi final football games last weekend, and as I watched, I was struck by two particular instances during the games that coincidentally reminded me of two important examples of leadership, or perhaps more accurately, a lack thereof. By Dale Dyck More... [823 views] TripAdvisor Unveils U.K’s Best HotelsTripAdvisor(R), the world's largest travel site, unveiled the very best of British hotels in its ninth annual Travellers' Choice(R) Hotel awards. More... [714 views] New AC Hotels by Marriott Brand Formally Launches Joint Venture; Aims for Aggressive Growth in Europe and Latin AmericaToday the Spanish hotel group AC Hotels and Marriott International, Inc. formally announced their joint venture to manage and franchise a new lodging co-brand across Europe and Latin America - "AC Hotels by Marriott." More... [434 views] Breakfast Tops the Menu for Hotel GuestsGood food and an inclusive breakfast are rated top of the wish-lists for hotel guests, according to a survey. More... [1044 views] Four Seasons Hotels and Resorts Named to FORTUNE List of the "100 Best Companies to Work For"For the 14th year in a row, Four Seasons has been named by FORTUNE magazine as one of the "100 Best Companies to Work For", ranking 53rd. Four Seasons is one of only 13 organizations to have earned FORTUNEs recognition every year since the lists inception in 1998 and is the highest ranked hotel company on the list. More... [1488 views] Global Hospitality Newsletter: January 21, 2011HeBS Best Practices: 2011 Social Media Marketing ResolutionsAs we welcome 2011, it is safe to say that a presence on Facebook and Twitter with a well-developed social media strategy in place can no longer be ignored. With the beginning of a new year, it is important to outline metrics and goals for your social media strategy in 2011. By Margaret Mastrogiacomo and Allison Sena More... [1632 views] Cross-Sell Your Way To ProfitGlobal study commissioned by Amadeus provides a wake-up call to travel suppliers as it identifies growth of 30% in revenues from third-party sales by 2015 More... [470 views] Tom Cruise, Hotel Payment Gateway Systems & The EnvironmentIn the movie Jerry Maguire, Tom Cruise famously coined the term "show me the money!" So what's that got to do with payment gateway systems? Your hotel should be saying the same thing when evaluating how you currently process credit card transactions. Payment gateways can save as well as make you money. And as for the environment, well we'll come to that one. More... [436 views] Top Ten Ways to Score Free Hotel UpgradesSometimes, just being personable and friendly can go a long way in scoring a free hotel upgrade. But for times when a nice smile and pleasant demeanor is not enough, here are some other tricks to try. By Amy Chan More... [1757 views] No Porn, No Problem, Says LodgeNetLodgeNet Interactive said it will not experience significant financial loss after an analyst report suggested its largest hotel-chain customer will phase out pornographic videos in its rooms. By Jennifer Booton More... [1084 views] Top 10 Reasons Why Corporate Apartment Accommodations Raise the BarLong a standby for business travelers, relocating families and staff on temporary assignment, furnished Corporate Apartments are winning new customers with comprehensive guest services, stylish and spacious accommodations and an array of amenities at values of up to 35 percent below standard hotel costs. A new company, GO Furnished Housing Providers, is now bringing 11 of the nation's top firms together within a central reservations system. More... [658 views] Just Add Water and RelaxFor many travellers the thought of a holiday filled with nothing more than lazing by the beach or pool is often a dream come true. More... [440 views] Tiny Scots B&B is Named Best in the World by Travel WebsiteA couple who three years ago didn't know what to do with the house they were living in near Loch Ness are now running the best bed and breakfast establishment in the world. By David Ross More... [628 views] Global Hospitality Newsletter: January 20, 2011Have You Scheduled Your Digital Wellness Checkup? Time to Assess Your Hotel’s Online PresenceYou may benefit from an annual checkup, but have you also considered one for your hotels? By Leora H Lanz and Sachin Suri More... [899 views] Case study: What Olivia Plaza Hotel Found out Through Online ReviewsOlivia Plaza Hotel is a four-star luxury hotel located on Plaza Catalunya, at the top of the world famous La Rambla in Barcelona. The hotel has modern rooms with elegant and superior-quality finish. By Edwina Dendler More... [886 views] Hospitality Re-Defined: Energy Management - A ResponsibilityEnergy management has been one of the hot topics of the last decade. Tremendous advancements have taken place, which have yielded substantial savings for hotel owners and operators as they have taken advantage of implementing the new technologies, as well as benefiting from grants that many governments offer for conversion and retrofitting of older buildings. By Dale Dyck More... [641 views] UNWTO Reports Multi-Speed Recovery for International Tourism in 2010International tourism recovered strongly in 2010 according to the Advance Release of the UNWTO World Tourism Barometer. International tourist arrivals were up by almost 7% to 935 million, following the 4% decline in 2009 - the year hardest hit by the global economic crisis. More... [385 views] The Orbitz Insider Index Looks Ahead to Travel in 2011Orbitz today released its first Orbitz Insider Index of 2011, taking a look back at travel in 2010 and forecasting top destinations, hotel and travel trends for 2011. More... [553 views] Accor Hotels Push Indigenous JobsHotelier Shane Edwards is leading the push for more indigenous people to be employed in his hotel chain. By Nick Dalton More... [960 views] Half of Single Cruisers over 50 ‘Cruise for Love’A new study conducted by an independent cruise comparison website has revealed that, of those singletons over the age of 50 years old who have recently been on a cruise, over half did so with the hope of finding romance. More... [448 views] Ruling: Gay Couple Refused B&B Double Room Treated UnlawfullyA judge in England has ruled that a Christian couple who refused double accommodation to a gay couple in their bed-and-breakfast establishment acted unlawfully. By Andrew John More... [577 views] Global Hospitality Newsletter: January 19, 2011Hotelier of the Week: Colette DufaultTis the season to be jolly: Sara Turner of ABTN speaks to Colette Dufault, director of sales and marketing at the Fairmont Mont Tremblant Hotel, about Christmas and New Year festivities in snowy Quebec, and gets a glimpse of what 2011 will hold. More... [417 views] Hotel Boss Defends Hiring KillersThe head of Travelodge has told Sky News he has no concerns at all about employing three convicted female killers in a single York hotel. By Hazel Baker More... [1393 views] Appreciating the Legacy of the Messenger of 'Reasonable Care'In my ongoing work as an educator, author, consultant and expert witness, I continue to appreciate the legacy of the late Dr. Tony Marshall, formerly affiliated with Florida International University, The Educational Institute of the American Hotel & Lodging Association, and the Rosen College of Hospitality Management at the University of Central Florida. By Dr. John Hogan More... [377 views] This Year You Must Take Your VacationAlmost half of all workers didn't last year. For most of them that was a mistake. By Susan Adams More... [711 views] Top 10 Budget Boutique HotelsBudget travel and staying at boutique hotels don't have to be mutually exclusive with a little research. Online boutique travel brand Mr & Mrs Smith selects 10 top boutique hotels around the world which won't cost the earth. More... [1167 views] Hotel Concorde Opéra Paris Wins Green Globe 2011 World SummitGreen Globe Certification today announced, Hotel Concorde Opéra Paris has won the bid to host the Green Globe 2011 World Summit. Located in the heart of Paris, France, Hotel Concorde Opéra Paris was selected on the strength of its commitment to cultural heritage. More... [397 views] REVPAR up 12% - 26% in 2010 @ Hotels of XotelsOur hotels have fared very well on the economic recovery last year. As part of our hotel management strategy we monitor the loading factors of the air travel markets closely which give us clear indications of overall travel trends. It allowed us to be well geared up and prepared to ride at the front of the wave. REVPAR increased as much as 26%. By Patrick Landman More... [482 views] World's First Negative-Ion HotelThe newly built Hotel H20, like most other hotels, offers guests pining for a relaxing getaway a quick and well-needed respite without even having to leave the city. By Theresa S. Samaniego More... [665 views] Global Hospitality Newsletter: January 18, 2011Making New Year's Hospitality Resolutions Real and Practical: A “Fresh Air- New Ideas” PerspectiveJanuary is the time many people set (usually lofty) resolutions, based on what we hope to improve on in the coming year. While marketing plans and budgets were likely completed in the 3rd quarter of last year, January is that time of year many people stretch for renewed enthusiasm and commitment. By Dr. John Hogan More... [534 views] Global Loyalty Program Survey Results Indicates Transformative Trends for 2011Loylogic, the leading provider of loyalty technology solutions, today announced the results of the 2010 Frequent Traveler Survey, undertaken to better understand frequent travelers' opinions towards their current loyalty programs and reward redemption. More... [717 views] Get Your Kit Off in 2011! HotelsCombined.com Names the Top 10 Places to Get NakedMade a New Year's resolution to do something out of the norm this year? Feel the need to do something fun outside that rigid 9-to-5 job? Perhaps it's time to hang up your workaday rags and just let it all hang out? To help individuals get their kit off in 2011. More... [1040 views] The Dark Side of a Paradise IslandThe killing of an Irish teacher on her honeymoon shocked the world, but not those who know Mauritius well... By Tony Smart More... [972 views] Concern Over Law on Apartments as Hotel RoomsWhen Albany passed a law last summer preventing landlords of rental buildings from using their apartments as hotel rooms, neighborhood activists on the Upper West Side, where many of the conversions had taken place, were ebullient. By Cara Buckley More... [498 views] Eight Hotels to Look Out for in 2011THE global economic forecast may be dim, but travelers can look forward to distinctiveness among the class of 2011 hotel openings. In Hong Kong, the city's tallest skyscraper will become home to a hotel. In India, a resort made of box-shaped tents will take shape. And in New York, a Latin import will have its debut. These and three other newcomers aim to inspire travel strictly for the in-house amenities, activities and design. By Elaine Glusac More... [1081 views] The Beachfront ClubBy certifying ‘qualified' hotels as ‘true beachfront', and giving visitors detailed proof of their absolute on-the-beach locations, The Beachfront Club appears set to stir up hotels and booking patterns along the beaches of the world. More... [410 views] Global Hospitality Newsletter: January 17, 20112011: A Close Look into the Hotelier’s Revenue Management Crystal BallThe industry will continue to grow, largely because of technological shifts. The more nimble and adaptable operators will profit handsomely from this trend. By Jean Francois Mourier More... [1886 views] Smart Phones, Social Media and Local Search Create Marketing Mojo in the Travel IndustryA flood of innovation involving smart phones, social media and local search will soon have a massive impact on what travelers do and how they spend their money while on vacation, according to a new study from a leading travel market research firm. More... [1095 views] Discovering Great Art in London HotelsIf you want art in London, you might head to Tate Britain, the National Gallery or Sotheby's for example. Or for something more cutting edge, you could be tempted to check out the Saatchi Gallery or Tate Modern. But you might also find your hotel to be an equally good place to find contemporary art - since many London hotels are now looking to artists to help them foster their own distinctive character. By Andrea More... [473 views] Hospitality Re-Defined - Balanced ScorecardI'm a big fan of the balanced scorecard approach to management, or leadership, as I prefer to look at it. By Dale Dyck More... [1637 views] Business Travel Returns to Tokyo's Luxury HotelsLuxury hotels in Japan's largest city must offer oversized guestrooms, cutting-edge technology and extraordinary service if they are to regain the levels of occupancy and the rates the properties enjoyed before the recession hit. By Carlo Wolff More... [452 views] Starwood Increases Long Established Lead in the Middle EastStarwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) is strengthening its long established position in the Middle East as one of the leading luxury hotel operators in the region with a portfolio of nearly 50 existing hotels and a pipeline of 25 new hotels. More... [437 views] Mövenpick Hotels & Resorts Identifies the 'Big Three' Likely to Drive the Industry in 2011Making the travel experience more customised, interactive and with value-added benefits for guests are likely to be the big three trends influencing the hotel industry within the Middle East in 2011, according to Mövenpick Hotels & Resorts. More... [998 views] App Adds Human Touch to Hotel StaysAnthony Zebrowski-Rubin is the CEO of mConcierge, a Montreal-based software company that creates customized applications for hotels, for use by their guests. The company was profiled in The Gazette back in July, when the first version of its application was in the process of being rolled out. Now the second generation of hotel software will hit Apple's application store this month. By Jason Magder More... [443 views] Global Hospitality Newsletter: January 14, 2011The Death of the Hotel Star Rating SystemOur harsh verdict on the hotel star rating system: get in synch with today's customer or face extinction. By Rajul More... [2980 views] Cornell Study Explores the Effects of Health Insurance on Employees' Job CharacteristicsAlthough health insurance is a commonly offered benefit, there is a notable lack of research on whether providing insurance affects workers' job behavior or performance. A new study from the Cornell Center for Hospitality Research (CHR) examines the effects of having health insurance on four issues relating to workers' job characteristics: job anxiety, tardiness, absenteeism, and overall task performance. More... [443 views] Narrowing the Choices, OnlineWhen it comes to planning a vacation, travelers can either spend hours online figuring out where to go, which flights and hotels to book, and what to do when they get there, or they can call a travel agent to figure it out for them. Now, a new breed of members-only Web sites is offering something in between. By Michelle Higgins More... [547 views] Far North Hotels, Businesses, Residents Offer Help to Australian Flood VictimsThe Far North's hotels and resorts are throwing their doors open to victims of Queensland's worst flooding disaster. By Daniel Bateman More... [401 views] Stars of Your Property: Nael El WaryToday ehotelier gets up and personal with our latest star of your property: Nael El Wary More... [412 views] Coca-Cola Wins Right to Sell Drinks in Starwood Hotels, Bouncing PepsiCoFive years after losing the account to arch rival PepsiCo, Coca-Cola won the rights to sell beverages at Starwood Hotels & Resorts, a huge group of hotels that includes Sheraton, Westin, W, St. Regis and others. By Jeremiah McWilliams More... [696 views] Jumeirah Cuts Jobs Amid ExpansionJumeirah Group, a hospitality company based in Dubai, is cutting jobs despite ambitious international expansion plans. By Rebecca Bundhun More... [1188 views] The Eurostars Hotel Photography Competition Awards Its Guests’ Most Personal ViewsA snapshot of an old Trabant abandoned in a park in Budapest is the winner of the competition; the photographer is a Neapolitan salesman. The 25 pictures chosen by the jury will be displayed in a travelling exhibition that will tour through most Eurostars hotels. More... [677 views] Global Hospitality Newsletter: January 13, 2011How To Maximise Revenue and Minimize CostsSome of today's most profitable hospitality organizations are the lowest-cost competitors in their industries. Where these organizations really shine is in getting the balance right - implementing revenue management techniques and formulating a distribution strategy to maximize revenues and minimize costs. By Serge Chamelian More... [2449 views] Hospitality Re-Defined: Hotel Fundamentals . . . Since the Beginning of TimeAs far as I'm concerned, as soon as you decide to hang a sign on a building that says "Hotel" you have certain minimum responsibilities, regardless of how many diamonds or stars your property is. By Dale Dyck More... [911 views] Hotel Lawyer: So, You Think You Want to Buy a Hotel?Hotel Lawyer with advice for 2011: Hotel Investors, take note! By Jim Butler More... [740 views] Taking the Green out of Green Meeting PackagesIt's common place nowadays. When organising an event you can choose from "normal" packages or choose a "green meeting" or "eco-friendly" meeting package. While the concept is somewhat opportunistic, these packages do provide sustainable alternatives. The question is though, why aren't ALL packages green? By Chris Knop More... [671 views] Hoteliers Sue over Loyalty ProgramFranchisees have filed class-action lawsuits against two major hotel brands, saying the companies are illegally taking loyalty fees for guests who, in some cases, don't even know they've been enrolled in frequent-stay programs. By Sara K. Clarke More... [936 views] Taking The Bite Out of Bedbugs with a Natural ProductDon Ascione, President and Chief Executive Officer of Continental Chemical USA (CCUSA) announced today, the launch of a new, all-natural product formulated to kill and control beg bug infestations. To facilitate distribution of Mattress Fresh Bed Bug Killer, an exclusive sales representation agreement was signed between CCUSA and Cutting Edge Formulations. More... [545 views] Row over Guide Dog Access at Devon HotelA man from Devon who is registered blind said he was "astonished" when he was asked to leave a hotel restaurant because he had a guide dog with him. More... [444 views] Concerns Halt Capsule Hotel OpeningThe city's first capsule hotel may have attracted widespread media and public attention, but it cannot yet open for business due to fire safety and security concerns. More... [768 views] Global Hospitality Newsletter: January 12, 2011How to Evaluate Hotel Reputation SoftwareUsing the right software can be very helpful in managing your online reputation, but what criteria should you use for choosing a tool? By Josiah Mackenzie More... [896 views] China Plans $1.3bn 'Seven-Star Hotel'Beijing authorities plan to build a "seven-star hotel" modelled after Dubai's Burj Khalifa - the world's tallest building - in a $1.3 billion joint project with Saudi Arabia. By AFP More... [988 views] Crisis Management Part 2During the economic downturn, demand declines and market prices decreases adversely impacting profit margins. In this challenging environment, what is the right strategy for managing pricing and demand: a focus on short-term revenue or long-term growth? By Serge Chamelian More... [1427 views] Luxury Hotel Chain Caters to Guests with Special DietsEating out when he's home or traveling is not a simple matter for Michael De Cicco, a public relations executive in New York. By Jane L. Levere More... [504 views] Chicago's 2011 Recovery Stays On PaceLike many hotel markets across the United States, Chicago started slowly but gathered momentum as 2010 went on. By Shawn A. Turner More... [307 views] The Alarming Tidal Wave of Hotel Mortgage Loan Defaults/WorkoutsThe "Extend and Pretend" era is rapidly giving way to "Get Real to Heal," and this article explores the complexities surrounding workouts of securitized hotel mortgages. By Michael T Sullivan More... [385 views] Rolls-Royce and The Woman Who Was (Maybe) The Spirit of EcstasyOn Feb. 6, the ultimate emblem of British automotive pride-Rolls-Royce's Spirit of Ecstasy-will celebrate 100 years of existence. By Hannah Elliott More... [571 views] Dubai's Jumeirah Group Inks New Deal for Anguilla ResortLuxury hotelier Jumeirah Group has signed a deal to operate a resort hotel and residences in Anguilla, British West Indies, it said Monday. By Claire Ferris-Lay More... [612 views] Global Hospitality Newsletter: January 11, 2011Is Money Spent on Indoor Environmental Quality Worthwhile for Hoteliers? Dr. Diana Weighs InWe're learning to Go Green Gradually®. By reducing our energy consumption, reducing our water usage, and perhaps creating some of our own energy through geothermal or solar thermal products, we've seen the immediate improvements in our profits. Then, suddenly, we're hit with "Indoor Environmental Quality" - also known as "IEQ". I am pleased to see that this often overlooked environmental concern is now garnering the attention it deserves. How did we forget this? Have we been taking a CATNAP* (defined at the end of the article)? By Dr. Diana Driscoll More... [848 views] Hotelier of the Week: Ajoy MisraAjoy Misra is senior vice president, sales and marketing for Taj Hotels Resorts and Palaces. This year Taj has expanded both internationally, with a new Cape Town property, and in India, with the opening of the Taj Falaknuma Palace. In addition it has continued to grow its two new brands - Vivanta by Taj, and Gateway. By Tom Otley More... [852 views] Crisis Management Part 1In a down market, many hotel revenue managers strive with how best to manage declining demand and the pressures to reduce rate, which caused hotels to re-examine their rates and the potential value they offer. As a result, too many hotels reduce overall rates only to find that lower rates don't create demand and produce lower overall revenue. By Serge Chamelian More... [1587 views] Five Things All Hoteliers Should Know About Social MediaWhen I talk to the hoteliers about social media, the most common response is "Yes, I know Facebook." But there is so much more to social media than "just" Facebook. By Lucie Hys More... [1902 views] Paris's Luxury Hotels Brace for New Asian RivalsLuxury Parisian hotels are entering 2011 knowing they need a combative spirit and ambitious initiatives to protect their turf from the arrival of powerful Asian chains such as Shangri-La, Mandarin Oriental and Peninsula. By Astrid Wendlandt More... [986 views] Top 25 Minds in Hospitality and Travel Sales and MarketingThe Hospitality Sales & Marketing Association International (HSMAI) announced its eighth annual "who's who" list of the Top 25 Most Extraordinary Minds in Hospitality and Travel Sales and Marketing. The honorees, who have habitually exemplified traits indicative of the best sales and marketing professionals in the hospitality, travel and tourism industries, will be honored during a private ceremony preceding the HSMAI Adrian Awards Gala on Jan. 31, 2011, at the New York Marriott Marquis, and recognized at the Gala. More... [919 views] Hospitality Re-Defined - The Golden RuleI have often described myself as a student of leadership and I value the opportunity to continuously learn and grow. By Dale Dyck More... [1804 views] Peak of Perfection: The Ultimate Eco Ski HotelThere is something about taking a train journey across the European Alps that can melt the heart of even the most hardened traveller. My 7.30am start from a snow-packed Munich, where I live, is followed by a five-hour whiz through landmark stops: Rosenheim at the foot of the Bavarian Alps, Innsbruck in Austria, the Brenner Pass to Italy, before a change at Fortezza, in the heart of the Unesco World Heritage-listed Dolomites, followed by a further train trip to Brunico. By Paul Wheatley More... [510 views] Global Hospitality Newsletter: January 10, 2011Social Media – The Hotel Sales Tools that NO Property Can IgnoreThe biggest challenge for hotel sales professionals is actually integrating social media into their sales processes rather viewing social media as just one more thing to do! Just as Google has become an indispensible sales tool, social media offer tools that can make the sales process faster, more efficient and ultimately, more productive. By Carol Verret More... [1863 views] Hotelier's 2011 Top Ten Internet Marketing ResolutionsWhile 2010 was not quite the tough year the industry feared it would be, hoteliers still grappled with a number of challenging issues: a slowly recovering economy, the ever-changing world of social media and the mobile Web, mobile-obsessed consumers and customer review enthusiasts, and significant revenue leakage from hotels to OTAs in the form of abnormally high merchant commissions... By Max Starkov and Mariana Mechoso Safer More... [2101 views] Growing Your Career Up Part 2The Fall/Winter of 2010 offered some action steps to reset and/or jumpstart those internal motivators of enthusiasm, confidence and drive in Part 1 of Growing Your Career Up. Part 2 continues with more action steps for the hospitality industry professional that focus on goal setting, individual motivational DNA and networking. By Kathleen Hogan, MBA More... [627 views] Sheraton Universal Hotel Sale Facilitated by JMBM's Global Hospitality Group®Jeffer Mangels Butler & Mitchell LLP (JMBM), one of California's foremost full-service law firms, today announced that its Global Hospitality Group® facilitated the sale of the Sheraton Universal Hotel to Shenzhen New World Group Co. JMBM represented the receiver and structured the sale so that the 20-story, 451 room hotel could be conveyed while the hotel was in receivership... By Jim Butler More... [891 views] Let Your Hotel Be Your MuseIn Sofia Coppola's new film, Somewhere, which opens in Toronto on Friday, Stephen Dorff plays Johnny Marco, an actor shacked up at legendary Hollywood hotel Chateau Marmont. In real life, artists, writers, musicians and actors do the same - even Mr. Dorff lived at the Chateau once. Taking up residence in hotels can be a useful habit: Sometimes it's to regroup between projects or recharge post-crisis. By Simona Rabinovitch More... [399 views] Hotel Add-Ons Could Cost up to £51 a DayPaying extra for breakfast is the top gripe for UK hotel guests, according to a survey by lastminute.com. The online agency warns Brits could ‘unwittingly' spend an extra £32 per day - equivalent to a third of their overall room rate - on hotel extras without even venturing out of their room. More... [449 views] Waldorf-Astoria Faces Third Bedbug LawsuitIn a story that just won't go away, the famed Waldorf-Astoria hotel in New York City is facing a third lawsuit over bedbugs, according to The Gothamist. By Kim Foley MacKinnon More... [881 views] Gold Dentures, Giant Yam and Dalek Left at HotelsGold dentures worth £6,500 (US $10,000), a lifesize dalek (a monster from Dr. Who) and a $77,500 Rolex are among the oddest items left behind by guests at the UK-hotel chain Travelodge. More... [473 views] Global Hospitality Newsletter: January 7, 2011A Few Key Learnings from 2010No matter how hard we have it, someone else has it worse. By Brenda Fields More... [955 views] Powering the Hotel Industry's Recovery Through Effective Revenue ManagementThe hotel industry is on the road to recovery, but it hasn't progressed as far as it could. Tourist spending in the U.S during 2010 grew 11 percent, according to U.S. Commerce Department¹, with a large amount of that increase ending up in hotel cash registers. By Jean Francois Mourier, CEO of REVPAR GURU More... [619 views] Hospitality Re-Defined: Virtual Meetings – Virtually Fabulous or a Virtual Flash in the Pan?I know that I could very well end up being known in the same manner as those people who said that talking movies were just a fad, but I just don't see virtual meetings taking hold to an extent that gives Hotels any cause for concern. By Dale Dyck More... [396 views] Hotels Shape Up for London 2012The London Olympics in 2012 has triggered a breakneck pace of investment in new hotel openings...but will it all end in tears? By Andrea More... [867 views] Customer Loyalty Techniques for Business-to-Business Marketing ProgramsNew White Paper by Loyalty 360 and SAS Uncovers Keys to Building and Delivering Successful Customer Experiences in B2B Marketing. More... [640 views] Guest Engagement Stories from the TajThe Taj presents a collection of wonderful guest service stories to inspire. More... [1119 views] A Look Inside Peru's Hotel BoomAs Peru prepares to celebrate the centennial of Hiram Bingham's discovery of Machu Picchu, the country's signature tourist attraction and one of the new Seven Wonders of the World, hotel development has begun to diversify drastically to accommodate the increasing number of travelers coming to the country for work and play. By Nicholas Gill More... [563 views] Tourists Flocking to New York CityNew York City attracted almost 49-million tourists last year, an all-time record, despite the ongoing effects of the recession, according to the city's mayor Michael Bloomberg. More... [416 views] Global Hospitality Newsletter: January 6, 20112011: The New CurrencyAh...2011 here we come! This is the year to create and leverage a whole new currency-INSPIRATION! Go inspire and be inspired. By Carol Chapman, Principal & Co-founder, The Brand Ascension Group More... [1086 views] Home For the HolidaysTending to hotel operations when your revenue manager is on vacation. By Jean Francois Mourier, CEO of REVPAR GURU More... [415 views] Hospitality Re-Defined: Opening Soon - Are You Crazy?There is a restaurant on my daily running route that I have noticed under construction for the last six months or so. It's a new build, from what I have seen, which is to say that it isn't one of those oh so typical situations where someone is going in to take over the location of the last restaurant that failed, minimizing their investment, given the presumption that there is already a kitchen, a bar, etc... By Dale Dyck More... [712 views] Travel and Tourism 2011- a Measured Analysis and Focused ResponseDespite a return to growth in 2010 there is a solid case for caution in looking at global travel expectations in the coming year. This is a time for measured analysis and focused response. The 2008/9 global financial crisis fundamentally changed the economic and consumer landscape. More... [734 views] How To Mix a Perfect CocktailI always thought you needed to shake a cocktail. And James Bond, of course, likes his Martini ‘shaken, not stirred'. But according to Warryn who mixes cocktails at the stylish Cavendish (and recently revealed hotel bartenders' favourite London bars), that's the last thing you should do. By Andrea More... [695 views] Getting Turned On In Hotels RoomsIt's a sure thing that at some stage during a guest's stay they will turn on the TV in their room. If you're not using this opportunity to take advantage of such a targeted captive audience then you're missing out on marketing opportunities, revenues and differentiating your customer service. More... [1298 views] Hotel Deals in Americas to Climb 25% as REITs Buy, Jones Lang LaSalle SaysHotel sales and acquisitions in the Americas will jump as much as 25 percent this year, buoyed by real estate investment trusts and foreign investors seeking to deploy cash, according to Jones Lang LaSalle Hotels. By Nadja Brandt More... [437 views] Hot Hotels Ready 2011 OpeningsA new year brings a new lineup of hotel openings. From precious boutiques to mega resorts, many of this season's most anticipated openings have the benefit of being planned post-recession, with sometimes scaled-down ambitions or room count to coincide with a reduced travel market. By Michael Martin More... [1289 views] Global Hospitality Newsletter: January 5, 2011Special Feature Series – Key Learnings of 2010 - 2010 Reflections...And a glimpse into 2011 by Terence Ronsonehotelier presents a special feature series entitled Key Learnings of 2010 to help us all navigate through the successes and failures of 2010 into the new year. The fifth article in this series is by Managing Director of Pertlink, Terence Ronson. More... [762 views] The Savoy Snaps Up Top UK TalentNot content with outshining rival luxury London hotels with its £220m renovation and some of the city's most expensive suites, the Savoy also appears to have taken its pick of some of London's best hospitality talent. By Rajul More... [1476 views] Today’s Concierge – A Role Model of Service Excellence and ProfitabilityToday's concierge profession has become synonymous with service. Demands for concierge levels of service have increased yet ranks of those with qualified, professional concierge skills have decreased. Guests know the difference and studies show repeat, referral and loyal guests value the highly personalized services of a true concierge and will continue to have high expectations for hotels with that level of service. Fully qualified concierges serve as the ultimate role models of service excellence and continually impact the bottom line with exceptional service delivery. Les Clefs d'Or ( the Keys of Gold), the professional association of hotel concierges, from top hotels and resorts worldwide, promotes the highest standards of service in each of their members and the properties they serve. The following series features some of these world renown concierges and their expertise, as originally produced in www.hotelexecutive.com. More... [2333 views] America's Most Bed Bug-Infested CitiesThe insidious pests are making a comeback in these American cities. More... [1400 views] Hotels of the Future: Robots at the Reception and Individualized RoomsThe hotel room is decorated to meet guests' particular tastes, the bath water is just how they like it, the minibar is stocked with their preferred range of drinks, and their favourite music is playing in the background. This, or something similar, could soon become reality for hotel guests. More... [1164 views] First Choice’s Top Five Hot Destinations for 2011As Britain gets to grips with the big freeze, our thoughts turn to sunnier climes and where we can go in search of some much needed sunshine. If you want to know where's going to be hot to holiday in 2011, look no further, as First Choice has selected their top five holiday hot spots for the coming year. More... [1284 views] Record Deaths in Japan Spurs New Businesses, Like Hotels for the DeadThe Liss Center stands three stories high, sandwiched between large warehouses on the outskirts of Tokyo. A flickering sign greets visitors in the parking lot, and the hotel's "guests" are welcomed through large metal doors. The antiseptic white walls and smell of disinfectants don't exactly scream business hotel, but owner Nyokai Matsushima affectionately calls this "a business hotel for the dead." By Akiko Fujita More... [616 views] TripAdvisor and Facebook ‘Revolutionise’ Trip PlanningTripAdvisor has launched an integration with Facebook that instantly personalises the Expedia-owned reviews site for each user. More... [1350 views] Global Hospitality Newsletter: January 4, 2011Special Feature Series – Key Learnings of 2010 Leadership Lessons 2010ehotelier presents a special feature series entitled Key Learnings of 2010 to help us all navigate through the successes and failures of 2010 into the new year. The fourth article in this series is by founder of HTC Consulting, Enda Larkin. More... [1307 views] The Concierge Series by Roberta NedryToday's concierge profession has become synonymous with service. Demands for concierge levels of service have increased yet ranks of those with qualified, professional concierge skills have decreased. Guests know the difference and studies show repeat, referral and loyal guests value the highly personalized services of a true concierge and will continue to have high expectations for hotels with that level of service. Fully qualified concierges serve as the ultimate role models of service excellence and continually impact the bottom line with exceptional service delivery. Les Clefs d'Or ( the Keys of Gold), the professional association of hotel concierges, from top hotels and resorts worldwide, promotes the highest standards of service in each of their members and the properties they serve. The following series features some of these world renown concierges and their expertise, as originally produced in www.hotelexecutive.com. More... [914 views] A Hotel Doctor’s ChristmasA Hotel Doctor’s Christmas - The Life of a Hotel Doctor - By Mike Oppenheim, M.D. More... [1005 views] Stars of Your Property: Charles de Foucault AYANA Resort and Spa, BaliWe asked our readers to write about the staff who make their properties a success. From General Managers to head chefs, we hope their stories will provide examples of what is possible in this industry. Charles de Foucault AYANA Resort and Spa, Bali. More... [853 views] Book Review: The Best of Hotel Sales & Revenue Management Caffeine by Carol VerretThe recession changed the processes of sales and revenue management profoundly - this book reflects and anticipates those changes to provide tools that every sales manager and revenue manger can use. As we have become a world of short attention spans that scans and reads what they want, this book fits that bill. By Carol Verret More... [1471 views] How to Distribute your Hotel Online to Capture GroupsWe should not stop at building our group demand calendar and pricing strategy. Nor should we depend on our conventional sales manager to fill our meeting space and bring groups to fully fill the hotel at all times. By Patrick Landman More... [1499 views] 
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ehotelier Hospitality News Archives: January 2011Global Hospitality Newsletter: January 31, 2011Global Hospitality Newsletter: January 28, 2011Global Hospitality Newsletter: January 27, 2011Global Hospitality Newsletter: January 26, 2011Global Hospitality Newsletter: January 25, 2011Global Hospitality Newsletter: January 24, 2011Global Hospitality Newsletter: January 21, 2011Global Hospitality Newsletter: January 20, 2011Global Hospitality Newsletter: January 19, 2011Global Hospitality Newsletter: January 18, 2011Global Hospitality Newsletter: January 17, 2011Global Hospitality Newsletter: January 14, 2011Global Hospitality Newsletter: January 13, 2011Global Hospitality Newsletter: January 12, 2011Global Hospitality Newsletter: January 11, 2011Global Hospitality Newsletter: January 10, 2011Global Hospitality Newsletter: January 7, 2011Global Hospitality Newsletter: January 6, 2011Global Hospitality Newsletter: January 5, 2011Global Hospitality Newsletter: January 4, 2011
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