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ehotelier Hospitality News Archives: February 2011
Global Hospitality Newsletter: February 28, 2011
We strive, as leaders, to surround ourselves with the right people - people who challenge us to be our best, people that we can equally challenge to be their best, and when it all comes together in perfect harmony, we have a great leadership team - a team that can consistently achieve exceptional results. By Dale Dyck
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In the U.S. alone, there are 1.8 billion individual memberships in loyalty programs, everything from airlines to convenience stores to movie theatres. In light of this huge number, the general perception is that consumers are happy to join loyalty programs, eager to enjoy the added rewards that come with loyalty programs. The reality, however, is that they're not. By Denis Huré, CEO and Jill Goldworn
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One of the industry's largest social media conferences will be held this week in San Francisco: EyeForTravel's Social Media Strategies for Travel 2011. To encourage productive brainstorming, I wanted to suggest a few discussion topics for hotels and travel companies: By Josiah Mackenzie
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Your hotel operator has most likely included indemnification provisions in the Hotel Management Agreement (HMA) designed to limit their liability for operating your hotel. On your operator's draft of the HMA, it's a good bet that a provision limiting YOUR liability does not exist in the agreement. Don't you think the liability limitations should be mutual? Here's how to do it: the ""exculpation clause." By Robert E. Braun
More... [698 views]
A typical workday may have you setting priorities and communicating them to your team, aligning everything neatly with your strategic plan. No matter what your road map tells you, though, there are some workplace situations that can't wait. Here are five that should always demand your attention now. By Julie Rains
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Starwood Preferred Guest provides a frequent guest program comparison table on its website showing SPG statistics compared to Marriott Rewards, Hilton HHonors, Hyatt Gold Passport and Priority Club Rewards. By Ric Garrido
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Consumers prefer holiday review and travel company websites to social media when looking for recommendations, according to a survey. The research, called Mapping the Travel Mind, was carried out for Conrad Advertising, to analyse the modern consumer's holiday planning and buying process.
More... [469 views]
Preferred Hotel Group recognized the best of the best in awarding Hotel of the Year honors to hotels and resorts in each of its brands. Winners were announced at the conclusion of the company's Annual Conference before an audience of 350 international hoteliers.
More... [1358 views]
Global Hospitality Newsletter: February 25, 2011
In 2009, 60% of leisure travel and 40% of business was booked online, and recently, often via mobile devices. More than 5 billion people used mobile booking sites in 2010 and that number is only going up, so it makes sense that with the increased number of ways that consumers can book, a hotel's pricing strategy needs to become more sophisticated as well. By Jean Francois Mourier, CEO of REVPAR GURU
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Alexandre Solleiro, CEO of Tivoli Hotels and Resorts, tells Sara Turner about the Portuguese hospitality industry and why why hotel growth in Brazil is on the horizon.
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The recently - released TripAdvisor 2011 Accommodation Owners Survey - covering more than 1,000 properties - reported that 99% respondents plan to reply to their online reviews, with 72% planning to do this with both positive and negative feedback. That is encouraging, but the reality is most hotels fail to execute on this good intention. By Josiah Mackenzie
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While it's true that all buyers have their own unique sets of circumstances and decision criteria, these five characteristics offer an excellent checklist for both your overall marketing strategy and the individual sale: By Scott Allen
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World's best diving sites, crystal clear waters, as well as ancient Mayan temples, deep rainforests and active volcanoes - that is Central America in a nutshell. Tourism-Review.com invites you to discover some of the most amazing sights and wonders of the region announced by OpenTravel.com.
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The luxury segment reported the largest increases in both average daily rate and revenue per available room among the chain-scale segments during January, according to data from STR.
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Does Thailand's brand, "Amazing Thailand" still cut it in the international marketplace? David Keen, CEO of KEEN, a Bangkok based global branding agency, told travel industry leaders that "Amazing Thailand," announced in 1997, needs to change.
More... [556 views]
Finding the best online marketing strategy is a tricky business. Matthew Barker, managing partner at Hit Riddle, an internet marketing consultancy specialising in the travel industry, offers some good advice:
More... [670 views]
Global Hospitality Newsletter: February 24, 2011
What else am I supposed to think when I walk into a business and run into a staff member, or worse, a manager, who is sprouting a two day growth on his face? By Dale Dyck
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Although there's no doubt that the U.S. hotel industry was damaged by the terrorist attacks of 2001 and the economic crisis of 2008, the effects of those two events were not as extensive as some observers might think.
More... [591 views]
OK, you don't look a day over 45, but I'm speaking to you, hotel executives. After a long, tough recession, the demographics are about to pay off for your business. That's right, you're finally getting a break. By Ruthanne Terrero
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Analyse the global giant's stellar results and you'll see why the City is learning to love hotels, says David Stevenson
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Have you heard? We're slowly moving out of the worst financial crisis many of us have ever experienced toward an optimistic time of recovery and eventual growth. By Susan L. Reid
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Yahoo! has re-launched its travel portal Yahoo! Travel in the UK after revamps in the US. By Bev Fearis
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The New Zealand Ministry of Civil Defence and Emergency Management has been called in to manage injuries and fatalities alongside emergency services in the Christchurch, Tourism New Zealand has informed.
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Howdy, bonjour, kia ora ... saying hello in any language is normally the first small step to a traveller's international journey. You can avoid any awkward or embarrassing moments by familiarising yourself with the traditional customs of your destination and especially, how to greet someone.
More... [622 views]
Global Hospitality Newsletter: February 23, 2011
No matter what the job title is, everyone has the power to create memorable experiences for their customers. Regardless of the setting or the industry, service excellence begins and ends with at least one person having the desire to not just serve, but to literally improve the life of someone else. By Bryan K. Williams, D.M.
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This article evaluates recent changes in the often-cited correlation between lodging demand and GDP. By Hans Detlefsen and Chad Church and Bobby Bowers
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TripAdvisor took buying hotel rooms out of the stone age where you had to rely on pot luck, the word of friends who had been there or a trusty old travel guide like Lonely Planet to strip away the advertising hype and give you a true rating. But it has always been a leap of faith to trust that TripAdvisor's consumer reviews were the real thing. By Clive Dorman
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There is a lot of talk about leadership development but very little specific leadership skill training is available. It seems like success is dependent upon surrounding yourself with the right people and hoping they have the skills necessary to do the job. Compassion often prevents us from replacing those that don't have the skills in a timely fashion and very little coaching and mentoring support is available within the company. By Dr. Rick Johnson
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Entrepreneurs and impresarios are racing to develop a new generation of hotel brands with top-notch restaurants, thumping bars and lively lobbies to cater to stylish travelers. By Kris Hudson and Alexandra Berzom
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There's a lot to be said for having a stunning view from your bed. The members of TripAdvisor certainly think so - and they've voted the view from the bed of InterContinental Bora Bora Resort & Thalasso Spa overwater bures as the best in the world.
More... [777 views]
Zero emission resort town: 25 million tourists by 2020: major training programme; 200,000 new jobs: all up for grabs. By Valere Tjolle
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Overseas, sustainable tourism is a booming industry, arising from the fact that today's travellers are prepared to pay more for a greener travel experience. Similar trends are emerging in the African market and there is mounting pressure on the hospitality industry to go green.
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Global Hospitality Newsletter: February 22, 2011
Cleanliness, directly, or indirectly, comes up every day in our business, and it's not surprising. Is there anything more fundamentally important to our guests than cleanliness? By Dale Dyck
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It has occurred to me recently how relatively little attention most hotel marketing and operations executives pay to their voice distribution channels, at least when compared to the huge amount of time and effort they invest in managing electronic and online channels. The ironic part is that for many lodging companies, these voice channels are still holding their own against website, OTA and other online channels. By Doug Kennedy
More... [722 views]
In the hotel industry, your employees are the prime stewards of your brand. From the front desk, to the back office, your guests' and suppliers' encounters with your staff form the foundation of their impression and relationship with your business. So you need to take special care to instill your corporate values, brand and culture in all your employees. The challenge is how to do that. The good news is, your talent management practices can help. By Sean Conrad
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I strongly believe that hotel marketers need more empowerment and trust from their employers and/or owners. By Guillaume Thevenot
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Paul Richer, senior partner Genesys - The Travel Technology Consultancy, issues a warning to those who are sceptical of Facebook and Twitter...
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The super strong toilet, called Champion 4, was made by American Standard, and was introduced in Loews Hotels in Universal Orlando recently.
More... [1137 views]
According to the latest HotStats Hotel Confidence Monitor, a third of hoteliers are more optimistic in comparison to Q4 2010. Looking forward, 62% of respondents were optimistic or very optimistic about future trading performance in Q1 2011. Our Confidence Monitor results revealed that London general managers are projecting an improvement in occupancy, room rate and hotel profitability whilst Provincial general managers are more cautious in their expectations.
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As you enter the lobby of the new W Hotel in London's Leicester Square, thousands of glitter balls float at various heights, and sleek, silver check-in desks appear as stand-alone hubs. In the adjoining bar, brown leather daybeds add a decadent air to the gold-hued room, with fires burning inside glass columns. Elevators are furnished in opulent black, padded leather, while upstairs corridors are dimly lit and moody, with red lighting evoking backstage at a burlesque show. By Jemima Sissons
More... [610 views]
Global Hospitality Newsletter: February 21, 2011
Everyone is focused on the integration of prices by Google in their maps and universal search results, and on how this will impact the hotel and travel distribution landscape. And they are right as it will have an important impact on direct sales for hotels. But there is something else going on that you need to be aware of for your hotel internet marketing strategy. FaceBook is becoming a hotel search engine!. By Patrick Landman
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Vandalism in hotels demonstrates a lack of respect for the owner, for the brand, for the hotel itself, and perhaps worst of all, a lack of respect to fellow employees. By Dale Dyck
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The importance of upselling at the front desk has increased over recent years due in large part to the changing methods of booking rooms. A well-managed upselling program can benefit all parties involved if done correctly. By Leora H Lanz and Jennifer Coyle
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Hotel prices in 2010 for United Kingdom-based companies rose fastest in the Asia/Pacific region, according to newly released data from HRG. Last week, HRG group commercial director Stewart Harvey confirmed that the travel management company is experiencing a surge in bookings to Asia, indicating that clients face the highest price increases in the cities to which their travel volume is accelerating fastest. By Amon Cohen
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The Indian leisure traveler is now more open to exploring newer destinations, reveals the latest edition of the Nielsen India Outbound Monitor. A study done by the Nielsen Company in association with the Pacific Asia Travel Association (PATA), shows that destinations such as China, Maldives, Indonesia, the African continent, and even neighboring Bangladesh, have witnessed an increase in interest among Indian travelers as destinations they plan to visit in the future.
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Hyatt Hotels Corp., the chain controlled by the Pritzker family, reported a fourth-quarter profit as demand for high-end lodgings recovered. By Nadja Brandt
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With the schedule of events announced for the 2012 Games, Olympic fever is hotting up in the host city of London. But it's not only the competing athletes going for gold; the race is on to invest in London's booming hotel market.
More... [708 views]
InterContinental Hotels Group (IHG), the biggest worldwide hotel operator by room number, announced last week that they plan to launch a new brand in China, which is one of the world's quickest growing emerging markets. By Frank Todd
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Global Hospitality Newsletter: February 18, 2011
Social media, the great equalizer, has allowed bed-and-breakfasts and independent boutiques to compete for the attention of travelers online with big-box, chain hotels. And when it comes to creative content and compelling stories, small, independents properties have emerged with some of the strongest voices. By Daniel Edward Craig
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While travel overall is rebounding nicely from the recession-dampened demand of the past three years, it isn't doing so uniformly. By Tim Winship
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After discounting prices throughout the recession, U.S. hotels have begun gently repairing room rates as occupancy levels increase, but full price restoration is still far off, according to hotel executives, travel agents and meeting planners. By Claudia Hirsch
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Last week Facebook, made some big changes to its Pages platform. In the wake of these Pages updates, another major change has taken place: this one will impact any business that creates custom tabs for their Facebook Page. By Kipp Bodnar
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The silver lining to most of the many universally loathed airline fees: most flyers can avoid the worst by planning ahead. And now -- the US government of all groups -- has provided some more help. By David Wilkening
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Europe's tourist boards expect at least a 3% increase in overnight visitors to the region this year, followed by 4% growth in 2012. The forecasts come from a report by the European Travel Commission, which is an association of 36 national tourism organisations, created to promote Europe to long-haul markets.
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Jones Lang LaSalle Hotels today released its Hotel Intelligence New York report that cites hotel deal volume in Manhattan is expected to range from $1.9 billion to $2.4 billion in 2011. Manhattan is the most active hotel transaction market in the U.S.
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India's hotel industry posted performance improvements in year-end 2010 results compared to the year prior, according to data from STR Global, the leading provider of market data to the world's hotel industry.
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Global Hospitality Newsletter: February 17, 2011
Like a lot of people, I enjoy staying in new hotels, mostly because I get a kick out of sampling all those new gizmos, rather than looking for higher service standards. But often is the case when you compare new Hotels to old ones, there is a noticeable difference in service levels. By Terence Ronson
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Barry White, global director of Langham Hotels and Resorts' spa brand Chuan Spas, talks to Tom Otley about bringing traditional Chinese medicine to the world of five-star hotels.
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Europe's oldest hotel group won the Best Brands award, in the category of Best Service Provider. The luxury hotel group was ranked No. 1, followed by German's largest bank, Direktbank ING DiBa, and Lufthansa. This brings Kempinski to the same league as Volkswagen, Lego and Apple, among the most successful brands in Germany. Kempinski was honoured with this award during a lavish gala held in Munich last night.
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Brits on holiday eat less healthily, exercise less, drink more and expect more sex, says Kuoni in its annual report. The operator's Holiday Report 2011 is part of its strategy of getting closer to its customers by understanding them better.
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Whether you're traveling for a week-long family vacation, a get-a-way weekend or a luxury cruise around the world, getting your luggage to your destination on time and in once piece can make or break your trip. The U.S. Department of Transportation's Bureau of Transportation Statistics reports that over 2.19 million mishandled-baggage claims were filed in 2009 alone.
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The hotel lawyers at JMBM's Global Hospitality Group® see a lot of ADA cases and believe the claims will increase tremendously in the next few years as a result of the current political climate, new regulations, higher priorities assigned by the Department of Justice, and passionate private litigants seeking to make the world ADA-compliant. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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As with past Apple launch days, you can expect some crazy lines for the iPad 2. Everyone's seen those avid Apple fans camping out to be the first in the store with their bleary eyes and sore backs. We figured there had to be a way to get the best of both worlds - be one of the first to get an iPad 2 and get a quality, sidewalk-free sleep the night before. Turns out there is.
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Starbucks Corp. (NASDAQ:SBUX) announced Tuesday that it will partner with St. Louis-based Courtesy Products Inc. to provide its Via Ready Brew in 500,000 hotel rooms in the U.S. and promised that more single-serve news to come.
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Global Hospitality Newsletter: February 16, 2011
"Clubland" isn't just a place: it is also a time and a state of mind. By Andrea
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To add value, asset managers must provide asset oversight that translates into quantifiable value to a hotel owner. This article presents three basic steps that asset managers should follow in order to provide effective asset management. By Mark C. Lynn
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The total active U.S. hotel development pipeline comprises 2,997 projects totaling 317,157 rooms, according to the January 2011 STR/McGraw Hill Construction Dodge Pipeline Report released this week. This represents a 16.1-percent decrease in the number of rooms in the total active pipeline compared to January 2010.
More... [650 views]
A lively debate ensued at the first Inaugural Central Asia and Turkey Investment Conference (CATHIC) as Horwath HTL, the world's largest Hotel Consultants, hosted a panel on the hottest markets in Central Asia. The session, moderated by Michael O'Hare, industry veteran and Managing Director of Horwath HTL in Russia, contained representatives from Accor, Starwood, Wyndham and Capital Partners.
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The industry consensus forecast released by the International Air Transport Association (IATA) indicates that by 2014 there will be 3.3 billion air travelers, up by 800 million from the 2.5 billion in 2009. By 2014 international aviation will handle 38 million tonnes of air cargo, up 12.5 million tonnes from the 26 million tonnes carried in 2009.
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Owner Royal Caribbean Cruises Ltd (RCCL) has signed a letter of intent with shipyard Meyer Werft to build the first in the new fleet, code-named Project Sunshine.
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A small beach lodge helping to lift a community out of poverty, a project to regenerate an island's fragile eco-system, an international hotel company supporting the protection of orang-utans, turtles and coral reefs, and a national park collaborating with local villagers for wildlife conservation and preservation of 2000 year-old rock art sites, are among the twelve finalists in the 2011 Tourism for Tomorrow Awards unveiled today by the World Travel & Tourism Council (WTTC).
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Four times a year, StarChefs.com picks a culinary destination and searches out the best up-and-coming chefs that are redefining a city's dining landscape. By Sarah Rufca
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Global Hospitality Newsletter: February 15, 2011
London is set to boost its luxury hotel supply ahead of the 2012 Winter Olympic Games, striking gold with revenue collection from the tourists expected to flood the city. By Sonya Bryskine
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This edition of my marketing Q&A is dedicated to getting back to the basics of CRM: what is CRM, and the difference between CRM and other strategic elements (marketing, public relations and operations), and how can it be implemented through strategy. By Jennifer Rodrigues
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Designed to help the lodging industry harness online reviews and social media feedback as a competitive advantage, this electronic guide is loaded with tips, techniques, best practices, and examples from the hotel industry. By Daniel Edward Craig
More... [757 views]
VALENTINE'S Day is a time for love, but Melbourne hotel workers say they are fed up with cleaning rooms covered in fruits, chocolates and other things.
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Want a stylish getaway that will steal your heart but won't be daylight robbery? Check in to one of these chic stays...
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It's game on in the accommodation lobby sector. Today the Australian Hotels Association revealed a major restructure of its accommodation division, while tomorrow the Hotel Motel & Accommodation Association, the recent beneficiary of several high profile AHA defections, promises a "momentous announcement" by Senator Nick Sherry, Minister for Small Business and Minister Assisting on Tourism. By Martin Kelly
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Italian design house Armani Group has denied it is planning to open a third branded hotel in Russia, under a joint venture deal with Dubai's Emaar Properties. By Shane McGinley
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W Hotels Worldwide will continue to showcase what's new and next in design with the opening of six new W Hotels around the world in 2011.
More... [861 views]
Global Hospitality Newsletter: February 14, 2011
My dual careers as a hotelier and novelist couldn't be more different, and yet they've overlapped in unexpected ways. As a hotel manager, I learned to pay close attention to detail, to be more decisive, and not to drink on the job. As a writer, I've learned to be focused, how to cope with a bad review, and how to invent clever excuses for missed deadlines... By Daniel Edward Craig
More... [1776 views]
If OTA claim to bring incremental business, why do they advertise on hotel brand names? Shouldn't they focus on destination searches instead? It seems the larger chains have convinced the OTA to refrain from this practice. However to independent hotels or hotel management groups they are not showing much consideration. This SEM hijacking or brand keyword robbery needs to stop. By Patrick Landman
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You can't go to a hospitality industry meeting or get into a conversation with someone else in the hotel business these days without the topic of "social media" coming up, and specifically, the seemingly unlimited power and influence of social media. By Dale Dyck
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On Sunday, I spent 15 hours on the road from Penang to Singapore. I had plenty of time to listen to the radio. Most of it was rubbish. I will be glad if I never hear Taylor Swift again. There was one sentence I remembered though, uttered by a deejay whose name I can't. He said something like, "Do you know that for those born in 2011, they will never know a video tape, fax machine, books, newspapers, magazines" and in that list, he included "a travel agent". By Yeoh Siew Hoon
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There's no better way to profess your love to the apple of your eye than with a romantic getaway. Whether you're a planning your honeymoon or aspiring to amp up the sparks, here's a list of the top ten most romantic destinations in the world, guaranteed to set your paramour's hearts-a-flutter. By Amy Chan
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Three days after the first demonstrations in Egypt, the US State Department issued a "travel alert." That soon became a "travel warning," but what exactly does that mean? By David Wilkening
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London 2012 is proving a major incentive for luxury hotels in the capital as they plan growth to cash in on the Olympics.
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When Tufan Ghosh joined Columbia Asia Hospitals as CEO in 2005 after 15 years with The Oberoi Group, the change of scene was radical. From working in aesthetically pleasing surroundings, he had the sterile smell of disinfectants and whitewashed walls greet him at work every day.
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Global Hospitality Newsletter: February 11, 2011
Anthony Lee, the May Fair hotel's new general manager, tells Sara Turner about the whirlwind of developments he has planned to take the hotel to the next level of luxury.
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Hotel marketers dedicate precious resources - dollars, time and energy - luring and converting new customers. Often, their most valuable marketing resource is overlooked: brand advocates. By Taryn Schneider
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Nobody got into travel and tourism to make people unhappy, did they? And yet shortly we're going to be the globe's least happy industry unless something radical happens pretty quickly. By Valere Tjolle
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The U.S. hotel industry is projected to end 2011 with increases in all three key performance measurements, according to STR's forecast update.
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Which Hollywood blockbuster do you think topped the charts in Marriott, Hilton, Holiday Inn, Best Western and other hotels last year? By Barbara De Lollis
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Travelocity's annual "Traveler Confidence Report" reveals a vast majority (89 percent) will spend as much or more on travel in 2011 as they did in 2010. The survey of more than 1,400 Americans also found 95 percent of respondents will travel as much or more in the coming year. In addition, the number of respondents who said they will spend $2,000 or more on travel in 2011 has risen to 26 percent, up from 20 percent in 2010.
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As affluent demographic sees signs of economic turnaround, 70% say they'll travel more in 2011 - seeking out educational and cultural experiences away from college students.
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Asia is growing to become the top travel region in the world, as soon as 2015 in some travel categories, says Abacus International, Asia's leading provider of travel solutions and services. After a strong showing in 2010, Asia is on target to take its spot as the largest region in terms of air transport, travel destination, business travel, utilisation of ancillary revenue models and mobile usage.
More... [521 views]
Global Hospitality Newsletter: February 10, 2011
It's true, peoples' ability to write, properly, is diminishing by the day, partly because people don't write as much as they used to, and partly because of peoples' reliance on technology such as spell check. By Dale Dyck
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For the lodging industry, 2010 was a year of recovery as the US economy showed signs of relief. As 2011 kicks off, we find that internet marketing is an even more important part of the overall marketing portfolio of our hotels. By Benu Aggarwal
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As the hotel and restaurant industries see a growing link between compensation and performance, David Mansbach advises organizations on the fundamentals of designing effective compensation programs. By David Mansbach
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With Valentine's falling on a Monday this year, what better way to gear up than book a romantic weekend break in one of London's most enchanting and amorous luxury hotels? Book a couple of nights away at one of these dreamy hotels and you'll have a weekend flirting around the capital's hot spots, just the two of you.
More... [691 views]
If you wonder why less than one-third of US adults have passports -- compared to more than two-thirds in the UK -- you might also wonder: Why don't Americans travel more? Traveling overseas, that is. By David Wilkening
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Studies of three successful human resources strategies show the importance of a consistent application of human resources innovations.
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Robert Todak, President of Tailored Hospitality Inc. and Keith Space, President of Boutique Hospitality Management, proudly announce the formation of Tailored Hospitality International (THI). The company, first in its kind, is founded by two leaders in the hospitality industry who have revolutionized the conventional barriers of hotel consultation to address the A to Z goals and needs of independent thinkers.
More... [432 views]
In the first weeks of the new year, as Four Seasons Hotels and Resorts begins to celebrate its 50th birthday year, the company has already garnered a slew of prestigious awards and accolades. Strong business results in 2010, positive trending for the future, and the prospect of half a dozen new openings, point to another great year for the brand in 2011.
More... [1172 views]
Global Hospitality Newsletter: February 9, 2011
Many hotel General Managers underestimate the power of their positions. In the day to day running of a hotel it is easy to lose perspective of how the hotel team and more importantly the customer perceives the General Manager. By Carol Verret
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Hotel Lawyer with more advice on Hotel Management Agreements, focusing on critical budget provisions. By Jim Butler
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As I commented previously in other articles, the new decade is framed in the context of the economy of Experience where the Hospitability industry faces a new challenge: the discovery, handling and use of the emotional world of its main client, the guest. By Osvaldo Torres Cruz
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An advert for your Tourism venture should drip with sentiment, allure and something so palpable, the receiver can almost feel the salt water on their skin or smell the scent of wild grass as it fills their nose. By Dylan Balkind
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How many islands make up the Caribbean, you reckon? Fifty? A hundred? Try thousands - more than the number of stars you can see on a clear night (city folk: ask around what one of those are) - officially divided up into 30 or so nations and territories. By Chris Burnting and David Landsel
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Kiwi Collection's global review team have tested and approved yet another handful of astounding hotels to recommend. Hotels are unable to buy their way into the collection, making each review 100% unbiased.
More... [957 views]
Pools, yes, bars, yes, but tailors, hair stylists and elephant parades? Welcome to the modern resort, where it's easy to forget there's a world to explore beyond the gates. By Jane E. Fraser
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Hotels are sometimes challenged as to how to positively differentiate themselves from their competition when almost everyone is offering cheap travel options in the form of discount hotel rooms and/or cheap vacation packages. By Sdrobinson
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Global Hospitality Newsletter: February 8, 2011
At a recent meeting, I was helping a team of executives brainstorm ways to WOW their customers. Once we began brainstorming, it became clear to me that the executives' perception of what a WOW was and my perception were completely different. By Dr. Bryan K. Williams, DM
More... [1549 views]
Worried About the Future of the Hotel Industry? Five Ways to Keep Your Revenue Management Job this Year
It's not easy being a revenue manager, it never has been. Even more so now because of the changes in technology, the increased number of booking channels, the increased competition and changing consumer booking habits, revenue managers' jobs are never done. By Jean Francois Mourier, CEO of REVPAR GURU
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A Florida hotel has gone from dirty to disgusting. By Robert Dominguez
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New Pontin's owner Alex Langsam wants to add a touch of Disney to the Bluecoats tradition in revamp of holiday camps. By Andrew Clark
More... [426 views]
They want to see the world and explore unknown destinations. They want to eat things they have never heard of. They want to abseil and scuba dive. No we're not talking about gap year students...
More... [564 views]
Investors in East Africa are keen on a fresh opportunity to invest millions of dollars in the privatisation of some of Kenya's finest hotels in the coming months, as the country seeks to reduce its ballooning domestic debt. By Mwaura Kimani
More... [705 views]
The future of 10 hotels, owned by a firm which went into administration this week, has been secured after they were bought up by a leisure chain.
More... [534 views]
Foreign investors are increasingly helping themselves to a chunk of the Big Apple's red-hot hotel business. Over the past eight months, a diverse group of buyers from all corners of the world have swooped into town, scooping up big and small sites on which to build hotels, hoping to time their investments to the beginning of an upswing here. By Lisa Fickenscher
More... [436 views]
Global Hospitality Newsletter: February 7, 2011
The Langham near Oxford Street has one of the swankiest fitness centres in London - but do most of us really take advantage of hotel gyms? By Andrea
More... [1849 views]
It was interesting watching Bing and Google squabble like fashionistas over the last purse on sale yesterday. Each claiming to have the high ground. And, as always the usual interest and excitement over a bit of drama slowly gave way to the ‘so what's' as the day went on, and so what would be right, as much of a distraction as it was, it really had very little relevance to actually making money. Until you look at it from a slightly different angle. By Sarah Carling
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I checked into a 4.5 star hotel not long ago and was surprised to be handed a key to the mini bar along with my room keys, as part of my check-in package. It struck me as odd, with all the advances that we have made in so many areas of the hotel business to think that there is still a place for these dinosaurs in a hotel. By Dale Dyck
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In December 2010, TripAdvisor customer reviews disappeared from Google Places listings, causing a stir among hoteliers. Whereas a previous Google search for "hotels in West Hollywood" would have populated Google Places listings (among other results) with guests' comments from TripAdvisor, these customer reviews suddenly disappeared from Places pages. By Lauren DeGeorge
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It's that time of year again; when chocolate companies start making little heart-shaped treats, greeting card manufacturers go into overdrive and the flower merchants stock up on roses. That's right; Valentine's Day is just around the corner.
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The majority of North Queensland's leading hotels and resorts are open for business following the arrival of severe Tropical Cyclone Yasi. By James Wilkinson
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An alleged international thief dubbed the Rico Suave Bandit and suspected of stealing items and cash worth around $100,000 from guests at Melbourne's most exclusive hotels last month has been arrested in Sydney. By Reid Sexton and Louise Hall
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When cleaners swung open the walk-in closet door of an Australian four-star hotel room they weren't prepared for what lay on the floor beneath the hangers. By Chris Pritchard
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Global Hospitality Newsletter: February 4, 2011
Evil Erik lately came out of his ivory tower and attended an association luncheon where he met many of his colleagues, was able to tell them how great he was doing and then listened to a speaker who was talking about the difference between training and coaching. By Bert van Walbeek
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Influence scoring is a quickly developing area of communications on the social web, with a number of startup companies building analytics systems to provide deeper insight into conversations being published online. By Josiah Mackenzie
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Assessing Your Personal Brand to Help Motivate, Perform, and Sell: An Untraditional Training Approach for Hospitality Sales Managers in 2011
Hotel sales training in 2011: what different approaches can we take to rejuvenate and re-energize our sales teams to sell? By Leora H Lanz and Jennifer Coyle
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While visiting New York City for the 2010 International Hotel, Motel and Restaurant Show (IHM&RS), I was invited to attend a Reception held at the Waldorf=Astoria where I had the wonderful opportunity to speak with a number of hospitality students who were soon to be graduated. The students were poised, articulate and exhibited a high level of ease and confidence in this social networking arena. I was struck positively by their professionalism in dress, manner and conversation and asked for an interview with one of the students to gain their perspective on the internship program experience. By Kathleen Hogan
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Preparations are underway around the world for next week's Chinese New Year and celebrations in China will be mirrored across the planet wherever the Chinese Diaspora calls home. Travel website Cheapflights.com offers its top 10 Chinatowns for those outside of China wishing to mark the day.
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Supporters so far include18 governments, five UN agencies, the OECD, 17 international and business organisations and 16 NGOs. By Valere Tjolle
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Leger Holidays is reporting a trend for more adventurous holidays among pensioners.
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Ever wondered what it would be like working at one of the world's top hotels? By Kate Midena
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Global Hospitality Newsletter: February 3, 2011
Is there anything more fabulous than arriving at a hotel and looking across the lobby and spotting the concierge, or better yet, checking in on the exclusive club floor and finding yourself in concierge heaven? By Dale Dyck
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Global Staff Movements for January 2011 provided by Spectrum International.
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Being considered a "Leadership Expert", for kicks as part of my constant research, I Googled Bad Bosses. Boy, what a surprise. There were 278,000 stories, articles or websites listed. Reading some of the stories listed was not only entertaining but it was mind boggling. It made me wonder just how so many "Bosses Gone Wild" could survive in today's environment with today's generation. Certainly I could understand it in the 70's even the 80's but this is the 21st century. Things are different now. Or are they? By Dr. Rick Johnson
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Jean Francois Mourier CEO of REVPAR GURU examines the growth factors of travel markets around the world throughout 2010.
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2011 will become the year of flash sales in travel. But not the way you think. Of course websites like SniqueAway, Group, VoyagePrive and Jetsetter will catch on. But after a while hoteliers will figure out these websites will only erode their value proposition and average room rate even further than OTA's have done supposedly in the past. No flash sales will take a different route in hotel marketing. By Patrick Landman
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Hoteliers are starting to ‘bundle' components to create dynamic packages as agents and operators do, according to technology consultancy Genesys.
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While many see it as a ploy to generate attention, TripAdvisor - a website that promotes hotel reviews submitted by actual guests for fellow travelers - has received a thumbs-up from hotel and hygiene experts for its recently unveiled list of 10 dirtiest U.S. hotels. By Jane L. Levere
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The political unrest shaking Cairo is leaving hotels scrambling to ensure guest safety. For the past week, crowds have wreaked havoc in the Egyptian capital and are calling for President Hosni Mubarak to step down after three decades in power. Amid the turmoil, hotel officials say they are making guest safety priority No.1. By Shawn A. Turner
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Global Hospitality Newsletter: February 2, 2011
What a climate we all worked in this year, many sectors tasting recovery and revenue boosts, while others saw swift demise or grappled with debt. This "Brandscape" was volatile, yet wildly opportunistic for those with liquidity and foresight... By John Hendrie
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Since the advent of social media, the way travelers make decisions has changed dramatically. Increasingly, shoppers are tuning out hotel marketers and turning to peers, other travelers, and third-party retailers for information and advice. By Daniel Edward Craig
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It is now the end of the first month of the New Year. Resolutions were made 30 or more days ago and we already realize that people been breaking them because of any given number of reasons. Those reasons may be strong or without merit, but reality checks remind us all of the need for planning, action, measurement, analysis, correction if need be and then repeating the cycle. Dr. John Hogan CHE CHA CMHS
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Hotel Lawyer: How Improving Fundamentals Make 2011 the Year of "Great Expectations" for the Hotel Industry
Hotel Lawyer on the state of the hotel industry. At the ALIS conference last week, Smith Travel gave a great overview on the final results for 2010 as well as its outlook for 2011 and 2012. The numbers are very interesting! By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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Gone are the days where a smart suit, puppy-dog eyes and a nice smile during check-in could send you champagne sipping in business. Yes, free flight upgrades are rare and sometimes just a matter of pure luck. However, here's a list of things you can do to increase your odds. By Amy Chan
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Consumers contemplating a getaway may want to book a hotel room sooner rather than later, as room rates are set to rise this year. Substantial increases of $10 or more are at least another year or two away, but the lodging industry plans to take advantage of improving market conditions. By Danielle Douglas
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Hilton Worldwide has furthered its mission to be the preeminent global hospitality company with several major accomplishments in 2010, including breaking existing room records. Last year Hilton Worldwide became the largest hospitality company in the U.S. by number of rooms and opened its 600,000th hotel room, becoming only the second hotel company ever to reach that milestone.
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Influenced by the pace of life, temporary restaurants have been on the increase over the past years. What's interesting with those concepts is the interactions and creativity behind them. By Patrick Robineau
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Global Hospitality Newsletter: February 1, 2011
Regardless of the source of the tradition of making resolutions, we all realize that people all over the world have been breaking them. The title of this short piece is Making This New Year's Hospitality Resolutions Real and Practical, and my goal is to offer a slight alternative to the resolutions making approaches that seem to get broken so often, for whatever reasons. By Dr. John Hogan CHE CHA CMHS
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Have you ever wondered why turnover in a particular department seems uncharacteristically high, compared to other departments in your hotel? By Dale Dyck
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Budget hotels make an unlikely backdrop for high drama. Market leaders Premier Inn and Travelodge invoke advertising images of comedian Lenny Henry, a gang of fluffy toys including Mr Sleep and a plain but adequate room in which to lay your head for the night. By Sarah Bridge
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Now that most travelers are using the internet for hotel research and bookings, should I bother to advertise my establishment "offline"? By Jennifer Rodrigues
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On ABC's "Good Morning America" Monday, anchor Juju Chang wrinkled her nose as she spoke about the three dirtiest hotels in the nation -- a sneak peek from travel information site TripAdvisor.com for its list of the Top 10 dirtiest hotels in America for 2011. By Hilary Lehman
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To tap the growing hospitality business in India, the Hilton Worldwide is planning to develop 19 hotels in the next five years, of which six will begin operations in 2011, a top company executive has said. "We are currently looking at 19 hotels in India that are in various stages of development and spread across the country in a mix of tier I, II and III cities," Hilton Worldwide President, Asia-Pacific, Martin Rinck told PTI.
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The hotel industry across Europe is on track to full recovery, with mature markets, key capital cities and upscale hotels enjoying the strongest turnaround. Forecasts for 2011 are for continued growth, fuelled by increasing occupancy rates and much better average prices.
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Scoring a free hotel upgrade can take more effort than a smile or a wink. By Kate Schneider
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