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ehotelier Hospitality News Archives: February 2011Global Hospitality Newsletter: February 28, 2011Hospitality Re-Defined: Leadership Team DynamicsWe strive, as leaders, to surround ourselves with the right people - people who challenge us to be our best, people that we can equally challenge to be their best, and when it all comes together in perfect harmony, we have a great leadership team - a team that can consistently achieve exceptional results. By Dale Dyck More... [869 views] Making Hotel Loyalty Programs More EffectiveIn the U.S. alone, there are 1.8 billion individual memberships in loyalty programs, everything from airlines to convenience stores to movie theatres. In light of this huge number, the general perception is that consumers are happy to join loyalty programs, eager to enjoy the added rewards that come with loyalty programs. The reality, however, is that they're not. By Denis Huré, CEO and Jill Goldworn More... [1261 views] 9 Questions For EyeForTravel’s Social Media Strategies Conference in San FranciscoOne of the industry's largest social media conferences will be held this week in San Francisco: EyeForTravel's Social Media Strategies for Travel 2011. To encourage productive brainstorming, I wanted to suggest a few discussion topics for hotels and travel companies: By Josiah Mackenzie More... [691 views] Protecting the Owners AssetsYour hotel operator has most likely included indemnification provisions in the Hotel Management Agreement (HMA) designed to limit their liability for operating your hotel. On your operator's draft of the HMA, it's a good bet that a provision limiting YOUR liability does not exist in the agreement. Don't you think the liability limitations should be mutual? Here's how to do it: the ""exculpation clause." By Robert E. Braun More... [636 views] 5 Workplace Situations that Just Won't WaitA typical workday may have you setting priorities and communicating them to your team, aligning everything neatly with your strategic plan. No matter what your road map tells you, though, there are some workplace situations that can't wait. Here are five that should always demand your attention now. By Julie Rains More... [723 views] Starwood Preferred Guest Program Comparison Needs Major UpdateStarwood Preferred Guest provides a frequent guest program comparison table on its website showing SPG statistics compared to Marriott Rewards, Hilton HHonors, Hyatt Gold Passport and Priority Club Rewards. By Ric Garrido More... [742 views] Social Media Sites Lag Behind...Consumers prefer holiday review and travel company websites to social media when looking for recommendations, according to a survey. The research, called Mapping the Travel Mind, was carried out for Conrad Advertising, to analyse the modern consumer's holiday planning and buying process. More... [418 views] Preferred Hotel Group Announces the Best of the Best Worldwide.Preferred Hotel Group recognized the best of the best in awarding Hotel of the Year honors to hotels and resorts in each of its brands. Winners were announced at the conclusion of the company's Annual Conference before an audience of 350 international hoteliers. More... [1297 views] Global Hospitality Newsletter: February 25, 2011Today's Mobile Consumer and How It Affects Your Pricing StrategyIn 2009, 60% of leisure travel and 40% of business was booked online, and recently, often via mobile devices. More than 5 billion people used mobile booking sites in 2010 and that number is only going up, so it makes sense that with the increased number of ways that consumers can book, a hotel's pricing strategy needs to become more sophisticated as well. By Jean Francois Mourier, CEO of REVPAR GURU More... [1663 views] Hotelier of the week: Alexandre SolleiroAlexandre Solleiro, CEO of Tivoli Hotels and Resorts, tells Sara Turner about the Portuguese hospitality industry and why why hotel growth in Brazil is on the horizon. More... [820 views] How To Avoid the Intention-Execution Disconnect In Hotel Reputation ManagementThe recently - released TripAdvisor 2011 Accommodation Owners Survey - covering more than 1,000 properties - reported that 99% respondents plan to reply to their online reviews, with 72% planning to do this with both positive and negative feedback. That is encouraging, but the reality is most hotels fail to execute on this good intention. By Josiah Mackenzie More... [734 views] Lessons from Sociology: 5 Tips to Help You Sell MoreWhile it's true that all buyers have their own unique sets of circumstances and decision criteria, these five characteristics offer an excellent checklist for both your overall marketing strategy and the individual sale: By Scott Allen More... [730 views] Seven Wonders of Central AmericaWorld's best diving sites, crystal clear waters, as well as ancient Mayan temples, deep rainforests and active volcanoes - that is Central America in a nutshell. Tourism-Review.com invites you to discover some of the most amazing sights and wonders of the region announced by OpenTravel.com. More... [431 views] Luxury Hotels Top January PerformanceThe luxury segment reported the largest increases in both average daily rate and revenue per available room among the chain-scale segments during January, according to data from STR. More... [532 views] Thailand Needs to Get Its Brand Image RightDoes Thailand's brand, "Amazing Thailand" still cut it in the international marketplace? David Keen, CEO of KEEN, a Bangkok based global branding agency, told travel industry leaders that "Amazing Thailand," announced in 1997, needs to change. More... [519 views] Top Tips on Online MarketingFinding the best online marketing strategy is a tricky business. Matthew Barker, managing partner at Hit Riddle, an internet marketing consultancy specialising in the travel industry, offers some good advice: More... [614 views] Global Hospitality Newsletter: February 24, 2011Hospitality Re-Defined: Sorry, I Couldn't be Bothered to Shave TodayWhat else am I supposed to think when I walk into a business and run into a staff member, or worse, a manager, who is sprouting a two day growth on his face? By Dale Dyck More... [2226 views] Hotels' Recovery from External Shocks Started Sooner than Expected, says Cornell StudyAlthough there's no doubt that the U.S. hotel industry was damaged by the terrorist attacks of 2001 and the economic crisis of 2008, the effects of those two events were not as extensive as some observers might think. More... [563 views] Gear Up For a Generation of Traveling Baby BoomersOK, you don't look a day over 45, but I'm speaking to you, hotel executives. After a long, tough recession, the demographics are about to pay off for your business. That's right, you're finally getting a break. By Ruthanne Terrero More... [613 views] City Insider: Why InterContinental Is Your New Role ModelAnalyse the global giant's stellar results and you'll see why the City is learning to love hotels, says David Stevenson More... [978 views] Post-Recession Success: 7 Actions for Small Business Owners to Take NowHave you heard? We're slowly moving out of the worst financial crisis many of us have ever experienced toward an optimistic time of recovery and eventual growth. By Susan L. Reid More... [575 views] Yahoo! Revamps Travel PortalYahoo! has re-launched its travel portal Yahoo! Travel in the UK after revamps in the US. By Bev Fearis More... [299 views] Christchurch Earthquake Industry UpdateThe New Zealand Ministry of Civil Defence and Emergency Management has been called in to manage injuries and fatalities alongside emergency services in the Christchurch, Tourism New Zealand has informed. More... [723 views] Pleased To Meet You!Howdy, bonjour, kia ora ... saying hello in any language is normally the first small step to a traveller's international journey. You can avoid any awkward or embarrassing moments by familiarising yourself with the traditional customs of your destination and especially, how to greet someone. More... [592 views] Global Hospitality Newsletter: February 23, 2011World-Class Service 102: Be Memorable…Regardless Of Your Job TitleNo matter what the job title is, everyone has the power to create memorable experiences for their customers. Regardless of the setting or the industry, service excellence begins and ends with at least one person having the desire to not just serve, but to literally improve the life of someone else. By Bryan K. Williams, D.M. More... [1571 views] Forecasting Lodging DemandThis article evaluates recent changes in the often-cited correlation between lodging demand and GDP. By Hans Detlefsen and Chad Church and Bobby Bowers More... [644 views] Can TripAdvisor.com Be Trusted?TripAdvisor took buying hotel rooms out of the stone age where you had to rely on pot luck, the word of friends who had been there or a trusty old travel guide like Lonely Planet to strip away the advertising hype and give you a true rating. But it has always been a leap of faith to trust that TripAdvisor's consumer reviews were the real thing. By Clive Dorman More... [1515 views] A Common PurposeThere is a lot of talk about leadership development but very little specific leadership skill training is available. It seems like success is dependent upon surrounding yourself with the right people and hoping they have the skills necessary to do the job. Compassion often prevents us from replacing those that don't have the skills in a timely fashion and very little coaching and mentoring support is available within the company. By Dr. Rick Johnson More... [592 views] Hoteliers Build on the Hippness FactorEntrepreneurs and impresarios are racing to develop a new generation of hotel brands with top-notch restaurants, thumping bars and lively lobbies to cater to stylish travelers. By Kris Hudson and Alexandra Berzom More... [609 views] InterContinental Thalasso Bora Bora & Thalasso Spa Voted World’s Best Bedside ViewThere's a lot to be said for having a stunning view from your bed. The members of TripAdvisor certainly think so - and they've voted the view from the bed of InterContinental Bora Bora Resort & Thalasso Spa overwater bures as the best in the world. More... [728 views] Egypt: Massive Green Tourism Growth At Risk.Zero emission resort town: 25 million tourists by 2020: major training programme; 200,000 new jobs: all up for grabs. By Valere Tjolle More... [397 views] Greenstuff To Build Eco-Friendly Mock Boutique Hotel at Hostex 2011Overseas, sustainable tourism is a booming industry, arising from the fact that today's travellers are prepared to pay more for a greener travel experience. Similar trends are emerging in the African market and there is mounting pressure on the hospitality industry to go green. More... [466 views] Global Hospitality Newsletter: February 22, 2011Hospitality Re-Defined: Cleanliness - Is There Anything More Important?Cleanliness, directly, or indirectly, comes up every day in our business, and it's not surprising. Is there anything more fundamentally important to our guests than cleanliness? By Dale Dyck More... [1821 views] Savvy Hoteliers Still Make Voice Channels A PriorityIt has occurred to me recently how relatively little attention most hotel marketing and operations executives pay to their voice distribution channels, at least when compared to the huge amount of time and effort they invest in managing electronic and online channels. The ironic part is that for many lodging companies, these voice channels are still holding their own against website, OTA and other online channels. By Doug Kennedy More... [684 views] Tips for Instilling Your Corporate Values and Brand in Your EmployeesIn the hotel industry, your employees are the prime stewards of your brand. From the front desk, to the back office, your guests' and suppliers' encounters with your staff form the foundation of their impression and relationship with your business. So you need to take special care to instill your corporate values, brand and culture in all your employees. The challenge is how to do that. The good news is, your talent management practices can help. By Sean Conrad More... [1720 views] Hotel Marketers: Where Are You Now?I strongly believe that hotel marketers need more empowerment and trust from their employers and/or owners. By Guillaume Thevenot More... [512 views] Are You Ignoring Social Media?Paul Richer, senior partner Genesys - The Travel Technology Consultancy, issues a warning to those who are sceptical of Facebook and Twitter... More... [832 views] Super Strong Toilet Introduced in HotelThe super strong toilet, called Champion 4, was made by American Standard, and was introduced in Loews Hotels in Universal Orlando recently. More... [1092 views] HotStats Confidence Monitor Q1 2011According to the latest HotStats Hotel Confidence Monitor, a third of hoteliers are more optimistic in comparison to Q4 2010. Looking forward, 62% of respondents were optimistic or very optimistic about future trading performance in Q1 2011. Our Confidence Monitor results revealed that London general managers are projecting an improvement in occupancy, room rate and hotel profitability whilst Provincial general managers are more cautious in their expectations. More... [462 views] Not So Down and Out in LondonAs you enter the lobby of the new W Hotel in London's Leicester Square, thousands of glitter balls float at various heights, and sleek, silver check-in desks appear as stand-alone hubs. In the adjoining bar, brown leather daybeds add a decadent air to the gold-hued room, with fires burning inside glass columns. Elevators are furnished in opulent black, padded leather, while upstairs corridors are dimly lit and moody, with red lighting evoking backstage at a burlesque show. By Jemima Sissons More... [555 views] Global Hospitality Newsletter: February 21, 2011Facebook, the New Hotel Search EngineEveryone is focused on the integration of prices by Google in their maps and universal search results, and on how this will impact the hotel and travel distribution landscape. And they are right as it will have an important impact on direct sales for hotels. But there is something else going on that you need to be aware of for your hotel internet marketing strategy. FaceBook is becoming a hotel search engine!. By Patrick Landman More... [3369 views] Hospitality Re-Defined: Vandalism - Who Can Understand It?Vandalism in hotels demonstrates a lack of respect for the owner, for the brand, for the hotel itself, and perhaps worst of all, a lack of respect to fellow employees. By Dale Dyck More... [633 views] Why is Upselling Important? How Can Hotels Improve Revenue Directly from the Front Desk?The importance of upselling at the front desk has increased over recent years due in large part to the changing methods of booking rooms. A well-managed upselling program can benefit all parties involved if done correctly. By Leora H Lanz and Jennifer Coyle More... [1931 views] Asia Pacific Corporate Hotel Rates Rose Fastest In 2010Hotel prices in 2010 for United Kingdom-based companies rose fastest in the Asia/Pacific region, according to newly released data from HRG. Last week, HRG group commercial director Stewart Harvey confirmed that the travel management company is experiencing a surge in bookings to Asia, indicating that clients face the highest price increases in the cities to which their travel volume is accelerating fastest. By Amon Cohen More... [376 views] What are the Preferred Destinations for Indian Travelers?The Indian leisure traveler is now more open to exploring newer destinations, reveals the latest edition of the Nielsen India Outbound Monitor. A study done by the Nielsen Company in association with the Pacific Asia Travel Association (PATA), shows that destinations such as China, Maldives, Indonesia, the African continent, and even neighboring Bangladesh, have witnessed an increase in interest among Indian travelers as destinations they plan to visit in the future. More... [1017 views] Hyatt Posts Profit on Luxury Hotel Recovery in US, International MarketsHyatt Hotels Corp., the chain controlled by the Pritzker family, reported a fourth-quarter profit as demand for high-end lodgings recovered. By Nadja Brandt More... [347 views] Going for Gold - the Race is On to Invest in London's HotelsWith the schedule of events announced for the 2012 Games, Olympic fever is hotting up in the host city of London. But it's not only the competing athletes going for gold; the race is on to invest in London's booming hotel market. More... [650 views] InterContinental Hotels to Launch New Chain in ChinaInterContinental Hotels Group (IHG), the biggest worldwide hotel operator by room number, announced last week that they plan to launch a new brand in China, which is one of the world's quickest growing emerging markets. By Frank Todd More... [1273 views] Global Hospitality Newsletter: February 18, 2011B&B or Big-Box? Social Media Stirs the Sleeping Micro-Giant of the Lodging IndustrySocial media, the great equalizer, has allowed bed-and-breakfasts and independent boutiques to compete for the attention of travelers online with big-box, chain hotels. And when it comes to creative content and compelling stories, small, independents properties have emerged with some of the strongest voices. By Daniel Edward Craig More... [1155 views] Beginning of the End for Generous Hotel Rewards?While travel overall is rebounding nicely from the recession-dampened demand of the past three years, it isn't doing so uniformly. By Tim Winship More... [519 views] Reality Check: US Hotel Room Prices Gently RepairingAfter discounting prices throughout the recession, U.S. hotels have begun gently repairing room rates as occupancy levels increase, but full price restoration is still far off, according to hotel executives, travel agents and meeting planners. By Claudia Hirsch More... [400 views] Book your favourite hotel through FacebookLast week Facebook, made some big changes to its Pages platform. In the wake of these Pages updates, another major change has taken place: this one will impact any business that creates custom tabs for their Facebook Page. By Kipp Bodnar More... [1411 views] Found: A Way to Avoid Airline Fees...SometimesThe silver lining to most of the many universally loathed airline fees: most flyers can avoid the worst by planning ahead. And now -- the US government of all groups -- has provided some more help. By David Wilkening More... [563 views] Europe Sees Signs of Recovery...Europe's tourist boards expect at least a 3% increase in overnight visitors to the region this year, followed by 4% growth in 2012. The forecasts come from a report by the European Travel Commission, which is an association of 36 national tourism organisations, created to promote Europe to long-haul markets. More... [397 views] NYC Hotel Deal Volume to Double in 2011Jones Lang LaSalle Hotels today released its Hotel Intelligence New York report that cites hotel deal volume in Manhattan is expected to range from $1.9 billion to $2.4 billion in 2011. Manhattan is the most active hotel transaction market in the U.S. More... [298 views] India's Long Haul to RecoveryIndia's hotel industry posted performance improvements in year-end 2010 results compared to the year prior, according to data from STR Global, the leading provider of market data to the world's hotel industry. More... [474 views] Global Hospitality Newsletter: February 17, 2011Your Hotel May Be Old, But The Way You Deliver Service Should Not Be... Just Ask Mickey MouseLike a lot of people, I enjoy staying in new hotels, mostly because I get a kick out of sampling all those new gizmos, rather than looking for higher service standards. But often is the case when you compare new Hotels to old ones, there is a noticeable difference in service levels. By Terence Ronson More... [2172 views] Hotelier of the Week: Barry WhiteBarry White, global director of Langham Hotels and Resorts' spa brand Chuan Spas, talks to Tom Otley about bringing traditional Chinese medicine to the world of five-star hotels. More... [494 views] Kempinski is Best Brand of 2011Europe's oldest hotel group won the Best Brands award, in the category of Best Service Provider. The luxury hotel group was ranked No. 1, followed by German's largest bank, Direktbank ING DiBa, and Lufthansa. This brings Kempinski to the same league as Volkswagen, Lego and Apple, among the most successful brands in Germany. Kempinski was honoured with this award during a lavish gala held in Munich last night. More... [1254 views] More Sex Please, We're British HolidaymakersBrits on holiday eat less healthily, exercise less, drink more and expect more sex, says Kuoni in its annual report. The operator's Holiday Report 2011 is part of its strategy of getting closer to its customers by understanding them better. More... [1169 views] Top 10 Tips to Protect Your Checked BaggageWhether you're traveling for a week-long family vacation, a get-a-way weekend or a luxury cruise around the world, getting your luggage to your destination on time and in once piece can make or break your trip. The U.S. Department of Transportation's Bureau of Transportation Statistics reports that over 2.19 million mishandled-baggage claims were filed in 2009 alone. More... [1063 views] ADA Defense Lawyer: How to handle an ADA lawsuit . . . and How not to do itThe hotel lawyers at JMBM's Global Hospitality Group® see a lot of ADA cases and believe the claims will increase tremendously in the next few years as a result of the current political climate, new regulations, higher priorities assigned by the Department of Justice, and passionate private litigants seeking to make the world ADA-compliant. By Jim Butler and the Global Hospitality Group® Hotel Lawyers More... [643 views] Beat the iPad 2.0 Rush with Local Hotel StaysAs with past Apple launch days, you can expect some crazy lines for the iPad 2. Everyone's seen those avid Apple fans camping out to be the first in the store with their bleary eyes and sore backs. We figured there had to be a way to get the best of both worlds - be one of the first to get an iPad 2 and get a quality, sidewalk-free sleep the night before. Turns out there is. More... [1160 views] Deal to Bring Starbucks' Via to Hotel RoomsStarbucks Corp. (NASDAQ:SBUX) announced Tuesday that it will partner with St. Louis-based Courtesy Products Inc. to provide its Via Ready Brew in 500,000 hotel rooms in the U.S. and promised that more single-serve news to come. More... [994 views] Global Hospitality Newsletter: February 16, 2011Enter the Secret World of London's Private Clubs"Clubland" isn't just a place: it is also a time and a state of mind. By Andrea More... [1337 views] Three Steps of Effective Asset Management: Assessment, Implementation and MeasurementTo add value, asset managers must provide asset oversight that translates into quantifiable value to a hotel owner. This article presents three basic steps that asset managers should follow in order to provide effective asset management. By Mark C. Lynn More... [814 views] STR Reports US Hotel Pipeline for January 2011The total active U.S. hotel development pipeline comprises 2,997 projects totaling 317,157 rooms, according to the January 2011 STR/McGraw Hill Construction Dodge Pipeline Report released this week. This represents a 16.1-percent decrease in the number of rooms in the total active pipeline compared to January 2010. More... [595 views] Horwath HTL Highlights Hottest Markets in Central AsiaA lively debate ensued at the first Inaugural Central Asia and Turkey Investment Conference (CATHIC) as Horwath HTL, the world's largest Hotel Consultants, hosted a panel on the hottest markets in Central Asia. The session, moderated by Michael O'Hare, industry veteran and Managing Director of Horwath HTL in Russia, contained representatives from Accor, Starwood, Wyndham and Capital Partners. More... [413 views] Industry Expects 800 Million More Travelers by 2014 - China Biggest ContributorThe industry consensus forecast released by the International Air Transport Association (IATA) indicates that by 2014 there will be 3.3 billion air travelers, up by 800 million from the 2.5 billion in 2009. By 2014 international aviation will handle 38 million tonnes of air cargo, up 12.5 million tonnes from the 26 million tonnes carried in 2009. More... [693 views] Sun Shines for Cruise LineOwner Royal Caribbean Cruises Ltd (RCCL) has signed a letter of intent with shipyard Meyer Werft to build the first in the new fleet, code-named Project Sunshine. More... [499 views] Awards Showcase Travel & Tourism Initiatives Leading the World in SustainabilityA small beach lodge helping to lift a community out of poverty, a project to regenerate an island's fragile eco-system, an international hotel company supporting the protection of orang-utans, turtles and coral reefs, and a national park collaborating with local villagers for wildlife conservation and preservation of 2000 year-old rock art sites, are among the twelve finalists in the 2011 Tourism for Tomorrow Awards unveiled today by the World Travel & Tourism Council (WTTC). More... [633 views] Starchefs Hits Houston For The First Time: And The Rising Stars Winners Are...Four times a year, StarChefs.com picks a culinary destination and searches out the best up-and-coming chefs that are redefining a city's dining landscape. By Sarah Rufca More... [407 views] Global Hospitality Newsletter: February 15, 2011London's Luxury Hotel Market BoomingLondon is set to boost its luxury hotel supply ahead of the 2012 Winter Olympic Games, striking gold with revenue collection from the tourists expected to flood the city. By Sonya Bryskine More... [781 views] Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dThis edition of my marketing Q&A is dedicated to getting back to the basics of CRM: what is CRM, and the difference between CRM and other strategic elements (marketing, public relations and operations), and how can it be implemented through strategy. By Jennifer Rodrigues More... [420 views] Book Review: The Hotelier's Guide to Online Reputation ManagementDesigned to help the lodging industry harness online reviews and social media feedback as a competitive advantage, this electronic guide is loaded with tips, techniques, best practices, and examples from the hotel industry. By Daniel Edward Craig More... [709 views] Hotel Staff Sick of Valentine's StainsVALENTINE'S Day is a time for love, but Melbourne hotel workers say they are fed up with cleaning rooms covered in fruits, chocolates and other things. More... [909 views] Top 10 Boutique Hotels £100Want a stylish getaway that will steal your heart but won't be daylight robbery? Check in to one of these chic stays... More... [730 views] Major Restructure of Accommodation Division for Australian HotelsIt's game on in the accommodation lobby sector. Today the Australian Hotels Association revealed a major restructure of its accommodation division, while tomorrow the Hotel Motel & Accommodation Association, the recent beneficiary of several high profile AHA defections, promises a "momentous announcement" by Senator Nick Sherry, Minister for Small Business and Minister Assisting on Tourism. By Martin Kelly More... [507 views] Armani Denies Plan for Third Hotel in RussiaItalian design house Armani Group has denied it is planning to open a third branded hotel in Russia, under a joint venture deal with Dubai's Emaar Properties. By Shane McGinley More... [453 views] W Hotels Worldwide Set to Unveil Six New Distinctively Designed Hotels in 2011W Hotels Worldwide will continue to showcase what's new and next in design with the opening of six new W Hotels around the world in 2011. More... [838 views] Global Hospitality Newsletter: February 14, 2011Social Media and Storytelling for HotelsMy dual careers as a hotelier and novelist couldn't be more different, and yet they've overlapped in unexpected ways. As a hotel manager, I learned to pay close attention to detail, to be more decisive, and not to drink on the job. As a writer, I've learned to be focused, how to cope with a bad review, and how to invent clever excuses for missed deadlines... By Daniel Edward Craig More... [1729 views] Hotel Brand Hijacking by OTA, it should be banned …If OTA claim to bring incremental business, why do they advertise on hotel brand names? Shouldn't they focus on destination searches instead? It seems the larger chains have convinced the OTA to refrain from this practice. However to independent hotels or hotel management groups they are not showing much consideration. This SEM hijacking or brand keyword robbery needs to stop. By Patrick Landman More... [1526 views] Social Media - The Wild Wild WestYou can't go to a hospitality industry meeting or get into a conversation with someone else in the hotel business these days without the topic of "social media" coming up, and specifically, the seemingly unlimited power and influence of social media. By Dale Dyck More... [821 views] The What Matters More Than The HowOn Sunday, I spent 15 hours on the road from Penang to Singapore. I had plenty of time to listen to the radio. Most of it was rubbish. I will be glad if I never hear Taylor Swift again. There was one sentence I remembered though, uttered by a deejay whose name I can't. He said something like, "Do you know that for those born in 2011, they will never know a video tape, fax machine, books, newspapers, magazines" and in that list, he included "a travel agent". By Yeoh Siew Hoon More... [695 views] Top 10 Most Romantic DestinationsThere's no better way to profess your love to the apple of your eye than with a romantic getaway. Whether you're a planning your honeymoon or aspiring to amp up the sparks, here's a list of the top ten most romantic destinations in the world, guaranteed to set your paramour's hearts-a-flutter. By Amy Chan More... [1487 views] Surprise: When US Government Says Don’t GoThree days after the first demonstrations in Egypt, the US State Department issued a "travel alert." That soon became a "travel warning," but what exactly does that mean? By David Wilkening More... [470 views] 2012 spurs London luxury hotel growthLondon 2012 is proving a major incentive for luxury hotels in the capital as they plan growth to cash in on the Olympics. More... [694 views] Hospitals Learn from Hospitality IndustryWhen Tufan Ghosh joined Columbia Asia Hospitals as CEO in 2005 after 15 years with The Oberoi Group, the change of scene was radical. From working in aesthetically pleasing surroundings, he had the sterile smell of disinfectants and whitewashed walls greet him at work every day. More... [649 views] Global Hospitality Newsletter: February 11, 2011Hotelier of the week: Anthony LeeAnthony Lee, the May Fair hotel's new general manager, tells Sara Turner about the whirlwind of developments he has planned to take the hotel to the next level of luxury. More... [1009 views] Turning Social Media and Word of Mouth into Sales for the Hospitality IndustryHotel marketers dedicate precious resources - dollars, time and energy - luring and converting new customers. Often, their most valuable marketing resource is overlooked: brand advocates. By Taryn Schneider More... [1922 views] Global National Happiness or despair: it is up to usNobody got into travel and tourism to make people unhappy, did they? And yet shortly we're going to be the globe's least happy industry unless something radical happens pretty quickly. By Valere Tjolle More... [384 views] STR Releases Optimistic 2011, 2012 ForecastThe U.S. hotel industry is projected to end 2011 with increases in all three key performance measurements, according to STR's forecast update. More... [833 views] Top 10 Most-Watched Hotel Movies for 2010Which Hollywood blockbuster do you think topped the charts in Marriott, Hilton, Holiday Inn, Best Western and other hotels last year? By Barbara De Lollis More... [984 views] Travelocity Releases 2011 ‘Traveler Confidence Report’Travelocity's annual "Traveler Confidence Report" reveals a vast majority (89 percent) will spend as much or more on travel in 2011 as they did in 2010. The survey of more than 1,400 Americans also found 95 percent of respondents will travel as much or more in the coming year. In addition, the number of respondents who said they will spend $2,000 or more on travel in 2011 has risen to 26 percent, up from 20 percent in 2010. More... [620 views] Boomer Women Carving Out Own Travel Niche for ‘Alternative’ Spring BreaksAs affluent demographic sees signs of economic turnaround, 70% say they'll travel more in 2011 - seeking out educational and cultural experiences away from college students. More... [420 views] Asia Set to Assume Travel Leadership RoleAsia is growing to become the top travel region in the world, as soon as 2015 in some travel categories, says Abacus International, Asia's leading provider of travel solutions and services. After a strong showing in 2010, Asia is on target to take its spot as the largest region in terms of air transport, travel destination, business travel, utilisation of ancillary revenue models and mobile usage. More... [478 views] Global Hospitality Newsletter: February 10, 2011Hospitality Re-Defined: People Don't Know How to Write AnymoreIt's true, peoples' ability to write, properly, is diminishing by the day, partly because people don't write as much as they used to, and partly because of peoples' reliance on technology such as spell check. By Dale Dyck More... [1309 views] Top 10 eCommerce Initiatives For Hoteliers in 2011For the lodging industry, 2010 was a year of recovery as the US economy showed signs of relief. As 2011 kicks off, we find that internet marketing is an even more important part of the overall marketing portfolio of our hotels. By Benu Aggarwal More... [1250 views] Designing Effective Senior Level Compensation: Executive Compensation ProgramsAs the hotel and restaurant industries see a growing link between compensation and performance, David Mansbach advises organizations on the fundamentals of designing effective compensation programs. By David Mansbach More... [466 views] Best Romantic London Hotels for your ValentineWith Valentine's falling on a Monday this year, what better way to gear up than book a romantic weekend break in one of London's most enchanting and amorous luxury hotels? Book a couple of nights away at one of these dreamy hotels and you'll have a weekend flirting around the capital's hot spots, just the two of you. More... [652 views] Do Americans Really Hate To Travel?If you wonder why less than one-third of US adults have passports -- compared to more than two-thirds in the UK -- you might also wonder: Why don't Americans travel more? Traveling overseas, that is. By David Wilkening More... [576 views] Cornell Study Analyzes Successful Hospitality Human Resources InnovationsStudies of three successful human resources strategies show the importance of a consistent application of human resources innovations. More... [718 views] Tailored Hospitality International Launches Engineering Solutions for the Boutique Hotel IndustryRobert Todak, President of Tailored Hospitality Inc. and Keith Space, President of Boutique Hospitality Management, proudly announce the formation of Tailored Hospitality International (THI). The company, first in its kind, is founded by two leaders in the hospitality industry who have revolutionized the conventional barriers of hotel consultation to address the A to Z goals and needs of independent thinkers. More... [406 views] Looking Ahead: Strong Business Results Usher in 2011 at Four Seasons Hotels and ResortsIn the first weeks of the new year, as Four Seasons Hotels and Resorts begins to celebrate its 50th birthday year, the company has already garnered a slew of prestigious awards and accolades. Strong business results in 2010, positive trending for the future, and the prospect of half a dozen new openings, point to another great year for the brand in 2011. More... [1126 views] Global Hospitality Newsletter: February 9, 2011The WOW Factor – The Power Selling Partnership of GMs and SalesMany hotel General Managers underestimate the power of their positions. In the day to day running of a hotel it is easy to lose perspective of how the hotel team and more importantly the customer perceives the General Manager. By Carol Verret More... [1714 views] Hotel Lawyer: 5 Key Elements for Good Hotel Management Agreement Budget ProvisionsHotel Lawyer with more advice on Hotel Management Agreements, focusing on critical budget provisions. By Jim Butler More... [659 views] Through the eyes of a Hotel Butler: Yes, Mr. Butler: I let you get into my hippocampusAs I commented previously in other articles, the new decade is framed in the context of the economy of Experience where the Hospitability industry faces a new challenge: the discovery, handling and use of the emotional world of its main client, the guest. By Osvaldo Torres Cruz More... [477 views] Advertising meets Tourism Promotion: Ambient MediaAn advert for your Tourism venture should drip with sentiment, allure and something so palpable, the receiver can almost feel the salt water on their skin or smell the scent of wild grass as it fills their nose. By Dylan Balkind More... [365 views] 5 Top Islands to Know Now!How many islands make up the Caribbean, you reckon? Fifty? A hundred? Try thousands - more than the number of stars you can see on a clear night (city folk: ask around what one of those are) - officially divided up into 30 or so nations and territories. By Chris Burnting and David Landsel More... [641 views] Kiwi Collection Hot Hotel Report: 24 New January AdditionsKiwi Collection's global review team have tested and approved yet another handful of astounding hotels to recommend. Hotels are unable to buy their way into the collection, making each review 100% unbiased. More... [885 views] When They'll Even Bring the Zoo to YouPools, yes, bars, yes, but tailors, hair stylists and elephant parades? Welcome to the modern resort, where it's easy to forget there's a world to explore beyond the gates. By Jane E. Fraser More... [361 views] Hotel Chain Appealing to Guests on Special DietsHotels are sometimes challenged as to how to positively differentiate themselves from their competition when almost everyone is offering cheap travel options in the form of discount hotel rooms and/or cheap vacation packages. By Sdrobinson More... [588 views] Global Hospitality Newsletter: February 8, 2011Take Your Service to the Next Level: Only BIG WOW’s…No Bow-Wow’sAt a recent meeting, I was helping a team of executives brainstorm ways to WOW their customers. Once we began brainstorming, it became clear to me that the executives' perception of what a WOW was and my perception were completely different. By Dr. Bryan K. Williams, DM More... [1499 views] Worried About the Future of the Hotel Industry? Five Ways to Keep Your Revenue Management Job this YearIt's not easy being a revenue manager, it never has been. Even more so now because of the changes in technology, the increased number of booking channels, the increased competition and changing consumer booking habits, revenue managers' jobs are never done. By Jean Francois Mourier, CEO of REVPAR GURU More... [1597 views] Owner of one of TripAdvisor's 'Dirtiest Hotels' Busted on Child Sex ChargesA Florida hotel has gone from dirty to disgusting. By Robert Dominguez More... [927 views] Pontin's Rescuer Alex Langsam Plans to Bring Disney-style Resorts to BritainNew Pontin's owner Alex Langsam wants to add a touch of Disney to the Bluecoats tradition in revamp of holiday camps. By Andrew Clark More... [396 views] The Rise of the 'Golden Globetrotters'They want to see the world and explore unknown destinations. They want to eat things they have never heard of. They want to abseil and scuba dive. No we're not talking about gap year students... More... [533 views] Kenya Government Plans to Dispose of 11 HotelsInvestors in East Africa are keen on a fresh opportunity to invest millions of dollars in the privatisation of some of Kenya's finest hotels in the coming months, as the country seeks to reduce its ballooning domestic debt. By Mwaura Kimani More... [650 views] Hotels' Future Secure in Buy-UpThe future of 10 hotels, owned by a firm which went into administration this week, has been secured after they were bought up by a leisure chain. More... [485 views] Foreign Investors Feast on Effervescent Hotel BizForeign investors are increasingly helping themselves to a chunk of the Big Apple's red-hot hotel business. Over the past eight months, a diverse group of buyers from all corners of the world have swooped into town, scooping up big and small sites on which to build hotels, hoping to time their investments to the beginning of an upswing here. By Lisa Fickenscher More... [385 views] Global Hospitality Newsletter: February 7, 2011Are Hotel Gyms a Waste of Space?The Langham near Oxford Street has one of the swankiest fitness centres in London - but do most of us really take advantage of hotel gyms? By Andrea More... [1759 views] 2011′s New Spam Tool – Bing?It was interesting watching Bing and Google squabble like fashionistas over the last purse on sale yesterday. Each claiming to have the high ground. And, as always the usual interest and excitement over a bit of drama slowly gave way to the ‘so what's' as the day went on, and so what would be right, as much of a distraction as it was, it really had very little relevance to actually making money. Until you look at it from a slightly different angle. By Sarah Carling More... [693 views] Hospitality Re-Defined: Mini Bars - Major ProblemI checked into a 4.5 star hotel not long ago and was surprised to be handed a key to the mini bar along with my room keys, as part of my check-in package. It struck me as odd, with all the advances that we have made in so many areas of the hotel business to think that there is still a place for these dinosaurs in a hotel. By Dale Dyck More... [2371 views] The HeBS Perspective: Lessons from the TripAdvisor vs. Google ControversyIn December 2010, TripAdvisor customer reviews disappeared from Google Places listings, causing a stir among hoteliers. Whereas a previous Google search for "hotels in West Hollywood" would have populated Google Places listings (among other results) with guests' comments from TripAdvisor, these customer reviews suddenly disappeared from Places pages. By Lauren DeGeorge More... [745 views] HotelsCombined.com Names the Top 10 Romantic Movie Destinations for Valentine's DayIt's that time of year again; when chocolate companies start making little heart-shaped treats, greeting card manufacturers go into overdrive and the flower merchants stock up on roses. That's right; Valentine's Day is just around the corner. More... [560 views] Cyclone Yasi Spares Most of North Queensland's HotelsThe majority of North Queensland's leading hotels and resorts are open for business following the arrival of severe Tropical Cyclone Yasi. By James Wilkinson More... [388 views] Alleged Hotel Con Man Held in SydneyAn alleged international thief dubbed the Rico Suave Bandit and suspected of stealing items and cash worth around $100,000 from guests at Melbourne's most exclusive hotels last month has been arrested in Sydney. By Reid Sexton and Louise Hall More... [559 views] Cuffs and Toys: Weird Items Hotel Guests ForgetWhen cleaners swung open the walk-in closet door of an Australian four-star hotel room they weren't prepared for what lay on the floor beneath the hangers. By Chris Pritchard More... [1602 views] Global Hospitality Newsletter: February 4, 2011Train or Trail!Evil Erik lately came out of his ivory tower and attended an association luncheon where he met many of his colleagues, was able to tell them how great he was doing and then listened to a speaker who was talking about the difference between training and coaching. By Bert van Walbeek More... [626 views] Influence Scoring Puts Social Media in Context for HoteliersInfluence scoring is a quickly developing area of communications on the social web, with a number of startup companies building analytics systems to provide deeper insight into conversations being published online. By Josiah Mackenzie More... [775 views] Assessing Your Personal Brand to Help Motivate, Perform, and Sell: An Untraditional Training Approach for Hospitality Sales Managers in 2011Hotel sales training in 2011: what different approaches can we take to rejuvenate and re-energize our sales teams to sell? By Leora H Lanz and Jennifer Coyle More... [613 views] Hospitality Internship Programs - A Student’s PerspectiveWhile visiting New York City for the 2010 International Hotel, Motel and Restaurant Show (IHM&RS), I was invited to attend a Reception held at the Waldorf=Astoria where I had the wonderful opportunity to speak with a number of hospitality students who were soon to be graduated. The students were poised, articulate and exhibited a high level of ease and confidence in this social networking arena. I was struck positively by their professionalism in dress, manner and conversation and asked for an interview with one of the students to gain their perspective on the internship program experience. By Kathleen Hogan More... [641 views] Travel Picks: Top 10 ChinatownsPreparations are underway around the world for next week's Chinese New Year and celebrations in China will be mirrored across the planet wherever the Chinese Diaspora calls home. Travel website Cheapflights.com offers its top 10 Chinatowns for those outside of China wishing to mark the day. More... [575 views] New global sustainable tourism partnership launchedSupporters so far include18 governments, five UN agencies, the OECD, 17 international and business organisations and 16 NGOs. By Valere Tjolle More... [412 views] Leger identifies ‘boldie’ generationLeger Holidays is reporting a trend for more adventurous holidays among pensioners. More... [357 views] The Strangest Hotel Jobs Around the World Revealed!Ever wondered what it would be like working at one of the world's top hotels? By Kate Midena More... [1749 views] Global Hospitality Newsletter: February 3, 2011Hospitality Re-Defined: Concierges - The Ambassadors of Exceptional Guest ServiceIs there anything more fabulous than arriving at a hotel and looking across the lobby and spotting the concierge, or better yet, checking in on the exclusive club floor and finding yourself in concierge heaven? By Dale Dyck More... [1088 views] On the Move - January 2011Global Staff Movements for January 2011 provided by Spectrum International. More... [2171 views] Bosses Gone WildBeing considered a "Leadership Expert", for kicks as part of my constant research, I Googled Bad Bosses. Boy, what a surprise. There were 278,000 stories, articles or websites listed. Reading some of the stories listed was not only entertaining but it was mind boggling. It made me wonder just how so many "Bosses Gone Wild" could survive in today's environment with today's generation. Certainly I could understand it in the 70's even the 80's but this is the 21st century. Things are different now. Or are they? By Dr. Rick Johnson More... [810 views] The Hotel Industry: A Global Year in ReviewJean Francois Mourier CEO of REVPAR GURU examines the growth factors of travel markets around the world throughout 2010. More... [2435 views] A Year of Flash Sales and Price Wars in Hotels2011 will become the year of flash sales in travel. But not the way you think. Of course websites like SniqueAway, Group, VoyagePrive and Jetsetter will catch on. But after a while hoteliers will figure out these websites will only erode their value proposition and average room rate even further than OTA's have done supposedly in the past. No flash sales will take a different route in hotel marketing. By Patrick Landman More... [1407 views] Hoteliers ‘embracing dynamic packaging’Hoteliers are starting to ‘bundle' components to create dynamic packages as agents and operators do, according to technology consultancy Genesys. More... [593 views] TripAdvisor Gets Thumbs-up for Getting Down and DirtyWhile many see it as a ploy to generate attention, TripAdvisor - a website that promotes hotel reviews submitted by actual guests for fellow travelers - has received a thumbs-up from hotel and hygiene experts for its recently unveiled list of 10 dirtiest U.S. hotels. By Jane L. Levere More... [457 views] Cairo Hotels Work to Ensure Guest SafetyThe political unrest shaking Cairo is leaving hotels scrambling to ensure guest safety. For the past week, crowds have wreaked havoc in the Egyptian capital and are calling for President Hosni Mubarak to step down after three decades in power. Amid the turmoil, hotel officials say they are making guest safety priority No.1. By Shawn A. Turner More... [484 views] Global Hospitality Newsletter: February 2, 2011Accelerating into 2011What a climate we all worked in this year, many sectors tasting recovery and revenue boosts, while others saw swift demise or grappled with debt. This "Brandscape" was volatile, yet wildly opportunistic for those with liquidity and foresight... By John Hendrie More... [833 views] A Round-up of Social Media and Reputation Monitoring Tools for HotelsSince the advent of social media, the way travelers make decisions has changed dramatically. Increasingly, shoppers are tuning out hotel marketers and turning to peers, other travelers, and third-party retailers for information and advice. By Daniel Edward Craig More... [1800 views] Making This New Year's Hospitality Real Part 3It is now the end of the first month of the New Year. Resolutions were made 30 or more days ago and we already realize that people been breaking them because of any given number of reasons. Those reasons may be strong or without merit, but reality checks remind us all of the need for planning, action, measurement, analysis, correction if need be and then repeating the cycle. Dr. John Hogan CHE CHA CMHS More... [330 views] Hotel Lawyer: How Improving Fundamentals Make 2011 the Year of "Great Expectations" for the Hotel IndustryHotel Lawyer on the state of the hotel industry. At the ALIS conference last week, Smith Travel gave a great overview on the final results for 2010 as well as its outlook for 2011 and 2012. The numbers are very interesting! By Jim Butler and the Global Hospitality Group® Hotel Lawyers More... [396 views] Top Ten Ways to Score a Free Flight UpgradeGone are the days where a smart suit, puppy-dog eyes and a nice smile during check-in could send you champagne sipping in business. Yes, free flight upgrades are rare and sometimes just a matter of pure luck. However, here's a list of things you can do to increase your odds. By Amy Chan More... [1591 views] Hotels to Start Raising RatesConsumers contemplating a getaway may want to book a hotel room sooner rather than later, as room rates are set to rise this year. Substantial increases of $10 or more are at least another year or two away, but the lodging industry plans to take advantage of improving market conditions. By Danielle Douglas More... [544 views] Hilton Worldwide Makes History with Record Room Totals Among Many Milestones in 2010Hilton Worldwide has furthered its mission to be the preeminent global hospitality company with several major accomplishments in 2010, including breaking existing room records. Last year Hilton Worldwide became the largest hospitality company in the U.S. by number of rooms and opened its 600,000th hotel room, becoming only the second hotel company ever to reach that milestone. More... [541 views] Temporary Restaurants Invading SpacesInfluenced by the pace of life, temporary restaurants have been on the increase over the past years. What's interesting with those concepts is the interactions and creativity behind them. By Patrick Robineau More... [923 views] Global Hospitality Newsletter: February 1, 2011Making This New Year's Hospitality Resolutions Real Part 2Regardless of the source of the tradition of making resolutions, we all realize that people all over the world have been breaking them. The title of this short piece is Making This New Year's Hospitality Resolutions Real and Practical, and my goal is to offer a slight alternative to the resolutions making approaches that seem to get broken so often, for whatever reasons. By Dr. John Hogan CHE CHA CMHS More... [386 views] Hospitality Re-Defined: The High Cost of ApathyHave you ever wondered why turnover in a particular department seems uncharacteristically high, compared to other departments in your hotel? By Dale Dyck More... [704 views] Battle of Budget Beds: Travelodge Branded as 'Childish' by Angry Rival Premier InnBudget hotels make an unlikely backdrop for high drama. Market leaders Premier Inn and Travelodge invoke advertising images of comedian Lenny Henry, a gang of fluffy toys including Mr Sleep and a plain but adequate room in which to lay your head for the night. By Sarah Bridge More... [550 views] Need PR and Marketing Help? Ask Away! Q&A with Jennifer Rodrigues of TravelInk’dNow that most travelers are using the internet for hotel research and bookings, should I bother to advertise my establishment "offline"? By Jennifer Rodrigues More... [403 views] Travel Website Slams Hotel CleanlinessOn ABC's "Good Morning America" Monday, anchor Juju Chang wrinkled her nose as she spoke about the three dirtiest hotels in the nation -- a sneak peek from travel information site TripAdvisor.com for its list of the Top 10 dirtiest hotels in America for 2011. By Hilary Lehman More... [602 views] Hilton Plans 19 Hotels in India in Next Five YearsTo tap the growing hospitality business in India, the Hilton Worldwide is planning to develop 19 hotels in the next five years, of which six will begin operations in 2011, a top company executive has said. "We are currently looking at 19 hotels in India that are in various stages of development and spread across the country in a mix of tier I, II and III cities," Hilton Worldwide President, Asia-Pacific, Martin Rinck told PTI. More... [746 views] European Hoteliers Head Towards Full RecoveryThe hotel industry across Europe is on track to full recovery, with mature markets, key capital cities and upscale hotels enjoying the strongest turnaround. Forecasts for 2011 are for continued growth, fuelled by increasing occupancy rates and much better average prices. More... [689 views] More Advice on How to Score a Hotel UpgradeScoring a free hotel upgrade can take more effort than a smile or a wink. By Kate Schneider More... 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ehotelier Hospitality News Archives: February 2011Global Hospitality Newsletter: February 28, 2011Global Hospitality Newsletter: February 25, 2011Global Hospitality Newsletter: February 24, 2011Global Hospitality Newsletter: February 23, 2011Global Hospitality Newsletter: February 22, 2011Global Hospitality Newsletter: February 21, 2011Global Hospitality Newsletter: February 18, 2011Global Hospitality Newsletter: February 17, 2011Global Hospitality Newsletter: February 16, 2011Global Hospitality Newsletter: February 15, 2011Global Hospitality Newsletter: February 14, 2011Global Hospitality Newsletter: February 11, 2011Global Hospitality Newsletter: February 10, 2011Global Hospitality Newsletter: February 9, 2011Global Hospitality Newsletter: February 8, 2011Global Hospitality Newsletter: February 7, 2011Global Hospitality Newsletter: February 4, 2011Global Hospitality Newsletter: February 3, 2011Global Hospitality Newsletter: February 2, 2011Global Hospitality Newsletter: February 1, 2011
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