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ehotelier Hospitality News Archives: March 2011
Global Hospitality Newsletter: March 31, 2011
One of the best interview questions I have ever used is; tell me about a mistake you made and what you learned from the experience? By Dale Dyck
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There is no doubt that new luxury hotels have a fascinating allure...and as the countdown to the London 2012 Olympics continues, it seems the UK capital may be heading into a golden era of ultra-deluxe hospitality. By Rajul
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InterContinental Hotels Plc (IHG.L), the world's top hotelier, expects to open a new brand of hotels specially developed for the Chinese market in 2012 or 2013, an executive said on Monday. By Melanie Lee
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The Big Apple's hotel market is being hit with an onslaught of new supply. Approximately 33 new hotels are scheduled to open this year, many of which are independent properties. But is it too much, too soon? By Shannon McMullen
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Cornell Study Finds Quick-Service and Fast-Casual Chains Gradually Making Use of Electronic Ordering
An analysis of the electronic ordering practices of the top 326 U.S.-based restaurant chains finds that fast-casual and quick-service restaurant (QSR) chains have moved forward with online ordering, although not on Facebook. The study, "Online, Mobile, and Text Ordering in the U.S. Restaurant Industry," by Sheryl E. Kimes and Philpp F. Laqué
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Recent hotel transaction and performance studies indicate the hotel market in Europe is indeed on a path to recovery. By Stacey Mieyal Higgins
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UK inbound operator JacTravel has challenged London's hotels to prove they are not "profiteering" from the Olympic Games by hiking room rates during the event next year. By Rob Gill
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Abu Dhabi's Saadiyat Island will be the site of the first Mandarin Oriental hotel in the region, with the opening scheduled for late 2013 or early 2014. This will be followed by one in Doha. By Manjari Saxena
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Global Hospitality Newsletter: March 30, 2011
Sara Turner speaks to Dale MacPhee, the general manager of London's newly opened Syon Park, a Waldorf Astoria hotel.
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As they presided over the rise and fall of a hotel empire, Charles Morais and Sunil Mir had a series of run-ins with government authorities, creditors and others. By Anthony Klan & Peter Grant
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The title of this short article might sound a bit fundamental, but we have all learned the value of the basics. Little things do make a difference... actually, they can be the difference in achieving success or not. By Dr. John Hogan, CHE CHA CMHS
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HotelsCombined.com has revealed the HotelsCombined.com Price IndexTM review of global hotel prices for April 2011. Every month we search and analyze our database of over 2,500,000 hotel deals to identify the biggest hotel destination reductions available over the upcoming month as well as year-on-year falls and rises.
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My hands were as dry as parchment when I checked into Washington's Donovan House hotel on a bitterly cold day last winter. Eager for some moisturizer, I went straight to the bathroom, where I discovered that - egad! - there was no moisturizer to be found. Nor was there any shower gel for bathing, just plain old skin-drying soap. I was perplexed. Where were my favorite toiletries? By Nancy Trejos
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New research by the UK's fastest growing online independent travel agent has revealed that a fifth of holidaymakers have swapped their main 2011 holiday from summer to Easter this year. The majority admitted to doing so in order to take advantage of the two consecutive four day weekends, provided by Easter and the Royal Wedding.
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Loyalty Traveler analyzed the points earn and burn value for hotels and published program benefits. By Ric Garrido
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Taking their cue from the food-truck trend, a number of upscale hotels have initiated food trolleys. By Elaine Glusac
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Global Hospitality Newsletter: March 29, 2011
Working in a business you don't enjoy, especially when it's your own can be soul destroying enough in its own right, but it's bound to impact on your customers too. If you've no passion for your business and share no common interests with your customers isn't it time to do something about it? By Caroline Cooper
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A position designed for visionary and adaptable planners. By Larry Mogelonsky, P. Eng., MBA
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When the Peachtree Plaza Hotel in Atlanta, Georgia replaced the keys to all its rooms with electronic cards in 1978, its goal was to increase security in the crime-ridden city. The VingCard system, invented by Norwegian electronics whiz Tor Sørnes, looked impossibly futuristic at the time with one reviewer calling it a "Star Trek entry system". By Justin Wastnage
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First, I wanted to find out if Lyndon Sanders was still alive. Second, I wanted to find out if he was feeling triumphant. The answers: Yes, and yes. By Bob Greene
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When a hotel offers you a room upgrade, do you try to finagle a suite? When part of a computer is defective, do you demand an upgrade to the latest PC, too? Do you feel like every halfway defective product - from a lukewarm restaurant meal to the wrong shade of beige in your paint - is an opportunity for a free do-over? By Christopher Elliott
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Hilton Hotels & Resorts has announced its annual Brand Awards of Excellence winners in Asia Pacific. Each year, Hilton honors properties for outstanding performance in multiple categories across marketing, food and beverage, housekeeping and brand culture.
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They may look like wrecks to most people, but to Singaporean hotelier Loh Lik Peng creaking warehouses or unused school buildings can be architectural gems just waiting to be polished.
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China's tourism authorities are hoping that the country's burgeoning economic growth will mean big business for the nation's accommodation sector, but have warned against any complacency.
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Global Hospitality Newsletter: March 28, 2011
In every economy and location, there are market leaders and laggers. In Part 1 of this short series, I shared the perspective that hotel owners have the financial obligation for their hotel overall and that at least some of them must modify several of their business practices if they want their hotel to move forward and not remain just a member of the pack or worse, be a market lagger. By Dr. John Hogan, CHE CHA CMHS
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Sounds pretty obvious, doesn't it? And depending on how that statement landed for you, you may even be wondering what's new, or different, that I could possibly bring to this topic. By Dale Dyck
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If you vacationed in New York or Honolulu in 2010, chances are you got a pretty good deal on a hotel room. Room rates in North America's priciest cities declined for a second straight year in 2010. The bad news for tourists (or good news for the industry): Price declines slowed markedly last year from the freefall of 2009, and they're swinging back up in many spots this year. By Tom Van Riper
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Leah McLennan checks out a Brisbane hotel that offers a floor where men are not allowed.
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Cute little towns, traditional cellars, delicious wine and food - all this is often part of a wine tour. Tourism-Review.com brings you ten tips for marvelous wine vacation selected by Opentravel.com. Visit South Africa, New Zealand and even Moldova and prepare your taste buds for the world's best wines.
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As a hotels reporter, I live for the untold stories that happen inside the four walls of a hotel. I'm giddy over what really takes place in the "heart of the house" - the underbelly of the hotel where laundry rooms lull with the sounds of washing machines and dryers, where gigantic walk-in closets are filled with mini-shampoos and vanity kits, and where floor-to-ceiling cork-boards are stuck with award announcements, house parties and hotel news. By Barbara De Lollis
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Turning fifty is a milestone to celebrate. It's a time to reflect, to think back on what's been accomplished, and to plan for the future. Today, as Four Seasons Hotels and Resorts celebrates its 50th birthday, it looks ahead to the future of its business, and its world.
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Although many companies still have HR departments, business owners and managers are waking up to the fact that people aren't consumable or disposable resources. By Tom Harnish
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Global Hospitality Newsletter: March 25, 2011
A basic tenet of sales is to go where your customers are, and yet the hotel sales department has been reluctant to embrace social media. Why? By Daniel Edward Craig
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Having travelled a lot in the last month I have been observing some great differences in the levels with which hotels are looking for feedback from their guests. Some hotels simply do not seem to care, others have it a review score card implemented as a systematic part of their operations, few however really ask me for my opinion and make me feel they really care... By Patrick Landman
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To achieve the guest satisfaction is undoubtedly the ultimate Hotel goal, because a satisfied guest becomes a faithful client either by returning every time he chooses the same tourist destination or by giving value to the Hotel through his recommendations and endorsements. By Osvaldo Torres Cruz
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I've been a part of many sales teams in my career, and over and over I've noticed five common afflictions that affect them, each of which reduces morale and sales performance. By John R. Treace
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Deloitte Identifies the 10 Most Disruptive and Emerging Technologies for CIOs to Consider Over the Next 18 Months
Deloitte today issued a new report identifying 10 disruptive and emerging technologies that are expected to play a crucial role in how businesses will operate globally over the next 18 months.
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Global hotel rates climbed in February according to data released today by Pegasus Solutions in The Pegasus View. Business travel rates rose a remarkable +7% over February 2010, and rates paid by leisure travelers for hotel rooms increased +3.6% over the same period.
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The audited results for the year ended 31 December 2010 of The Hongkong and Shanghai Hotels, Limited (HSH) show that the Group's business performance improved strongly from the year before, with some recovery in the global hospitality markets following the significant downturn caused by the economic crisis which started in August 2008.
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Sure, many companies feel strapped right now and may duck their head and run in the other direction at the mere mention of bonuses. But tough times don't mean that you should just forget about rewarding your employees. There are many ways that you can reward employees without handing them money, and many of these are things you can do right now, with very little effort. By Mike Michalowicz
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Global Hospitality Newsletter: March 24, 2011
Aretha Franklin knew what she was talking about, (or, to be more accurate, singing about), when she first belted out the lyrics to her now infamous song; Respect. I'll go you one further and suggest that it's really the issue of mutual respect that makes a difference with the people that we work with, and for that matter, everyone in our lives. By Dale Dyck
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Last week, I addressed the need of evaluating your hospitality business strategies to outpace your competition. This article was very well read and generated reader inquiries seeking specific action steps. As I wrote in that earlier article, I regularly observe that many individuals and groups tend to look everywhere but at their own business practices when trying to gain market share. By Dr. John Hogan CHE CHA CMHS
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The last year saw an explosion of new, do-it-yourself social and mobile marketing tools. These tools are generally affordable and easy to use for the typical small business owner. Does ease and affordability translate into exciting, consistent marketing that drives customers back to your front door? By Paul Rosenfeld
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HotelsCombined.com, the world leader in hotel price comparison, today announced the most innovative ways that hotels are participating in Earth Hour on Saturday 26 March 2011.
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The Annual Tourism Industry Conference, organized by the Singapore Tourism Board, was held at the Suntec Exhibition and Convention Centre this morning. The conference brings together tourism and travel related professionals involved in the tourism industry in Singapore, including Horwath HTL Asia Pacific.
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The path to YouTube marketing success can be littered with pot-holes that budget- and time-strapped small businesses can't afford to fall into. By Amy-Mae Elliott
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The Rezidor Hotel Group, has been recognized as one of the World's Most Ethical Companies for the second year in a row: Following a first award in 2010, the Ethisphere Institute (USA) has again honoured Rezidor's real and sustained ethical leadership and has named the group as one of the 2011 World's Most Ethical Companies.
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The world isn't short of beautiful resorts, but the upcoming Mövenpick Dharamshala Resort & Spa in Northern India is poised to take the design and delivery of upscale remote properties to a whole new sustainable level.
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Global Hospitality Newsletter: March 23, 2011
Frequently there are articles about hotel operations espousing ideas that owners and managers should implement to be more successful. However, all too often it seems that hotel operators are not being given the same advice about what not to do in today's highly dynamic and challenging industry. Here are some quick insights that may help you avoid losing revenue: By Gavin Landry
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The number of reviews your hotel receives has a direct impact on a number of areas: Your ranking in review sites, OTAs, search engines and Your reputation. With so much at stake, how can you legitimately increase the volume of reviews of your hotel? Here are some best practices used by hotel managers: By Josiah Mackenzie
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True innovation only comes from companies committed to allowing its employees the freedom to innovate. By Tim Russell
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One of the most common objections to social media is that it's a fad; here today gone tomorrow. There is truth in that the social media sites we have today grew out of other sites: LinkedIn (2003) evolved from SixDegrees (1997) and Friendster (2002), then MySpace (2006) gave way to Facebook (2004) when it opened itself up beyond college students in 2006. And this is not the end of the list by any stretch. By Ivana Taylor
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Looking to get away from the Everest base camp scrum? This month, REI Adventures introduces a new lodge-to-lodge trekking trip in Nepal that takes hikers off the beaten path to visit remote monasteries and Sherpa villages. By Bonnie Tsui
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Westminster Abbey is the venue for the upcoming Royal Wedding...We cast a critical eye over some pricey London hotel Royal Wedding packages. By Andrea
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The weather couldn't have been better during ITB Berlin last week - crisp clear blue skies, cold but sunny. It was a pleasure not to have to trudge through snow and rain to get to the exhibition grounds. By Yeoh Siew Hoon
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Starwood Hotels & Resorts Worldwide Inc. (HOT), the owner of the St. Regis and W brands, is seeking to partner with privately owned hotels in Europe, an executive said. By Clementine Fletcher
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Global Hospitality Newsletter: March 22, 2011
Given that today's revenue strategies and systems are more advanced than ever before, hotel revenue management and marketing executives are not only better able to forecast demand in advance, but also to adjust and change the rates according to unexpected variations as dates approach. With just about every hotel reporting that their pick-up is more last minute than ever lately, the end result is that today's front desk and reservations sales agents are quoting transient rates that swing dramatically and also explaining the terms of rate "fences" that vary greatly according to market conditions. By Doug Kennedy
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The pictures from Japan are utterly devastating. Destruction on an epic scale and the deaths of thousands of innocent people are hard to fully comprehend. My immediate thoughts go out to the families of loved ones who perished. With this in mind, I ask the naïve question: could it happen here in North America? The short answer is a definite yes. By Larry Mogelonsky
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Benchmark Hospitality International’s Founder, Chairman & CEO, Burt Cabañas, Reflects on 30 Years in the Hospitality and Meeting Industries
Burt Cabañas came to the hospitality industry in 1961 as a 14-year old pool boy, following an unexpected exile in this country from Cuba in the aftermath of Castro's revolution. He become a general manager at 25, ran a multi-unit operation at 27, and headed a private management company at 34, purchasing it at age 39.
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"The only thing constant in our business today is change. If you do not improve on today's service delivery, someone else will." By John & Kathleen Hogan
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About half an hour into the redeye flight from Maui to Los Angeles last Wednesday, the cabin lights abruptly flashed on. But that didn't wake me up. It was the captain's announcement that jarred me to alertness. By Christopher Elliott
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UK hotels saw Total Revenue fall by 1% during February compared to the same month a year ago, according to the latest survey by Vision Hospitality Asset Management, Europe's leading hospitality asset manager. Although Revenue per Available Room grew by 1% over the month, a 4% fall in Food & Beverage revenues led to the overall decline in total income.
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Have you ever gone home at the end of a long day and wondered what you really accomplished? By Ron Ashkenas
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TripAdvisor announced the results of its pet travel survey of more than 1,200 U.S. travelers, revealing that the majority of animal owners feel pets make for prime vacation companions. Sixty-one percent of pet owners traveled with their furry friends last year, while 33% often bring their pets on trips and 5% percent always do.
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Global Hospitality Newsletter: March 21, 2011
When it comes to serving others, chances are that you will make mistakes occasionally. Even in the most opulent, 5-star hotels and restaurants, guests are sometimes disappointed. The same goes for hospitals, banks, nursing homes, spas, airlines, and any other businesses that serve people. The key to this seemingly unavoidable dilemma of making mistakes is how well you exemplify the "100% principle". The 100% principle is simply this...By Bryan K. Williams
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To get an idea of what the hotel bill of the future might look like, take a look at your present bill at the Atlantis in the Bahamas. By Chris Elliott
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The recent events in Japan, resulting from the almost unprecedented 8.9 magnitude earthquake and the tsunami that followed should serve as a wake-up call to hoteliers all over the world. By Dale Dyck
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Hotel appraising is done in different markets across the world and valuation experts generally consider three approaches to valuing a hotel asset. What are the pros and cons of each approach and which is more applicable when valuing your property? By Alexey Korobkin
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It is hard to imagine when staying at a hotel that it's actually someone's job to warm the bed for guests or read them a good night story. However, Hotels.com, the global hotel booking website, has found that in some hotels around the world, these jobs do in fact exist.
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Travel today, from luggage to laptop, is increasingly high-tech. Yet every hotel room hosts a costly anachronism: a traditional telephone. By Helen Chernikoff
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Hotels in Osaka, the largest city in western Japan, are in high demand as residents and companies leave Tokyo to seek shelter amid concerns over radiation leaks after the nation's worst earthquake. By Kathleen Chu
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It's never a good thing when customers have a bad experience with your product or service. But instead of getting defensive, you can apologize, make it right, AND make them love you more in the process. Here's how... By Ivana Taylor
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Global Hospitality Newsletter: March 18, 2011
The Cavendish recently got 35th place in the Sunday Times '100 Best Small Companies to Work For' - the only hotel on the list. So I phoned up Sarah Strawbridge, the Cavendish's HR Manager and asked: "What's the secret?" By Andrea
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Free tool! The Cornell Center for Hospitality Research (CHR) has issued an expanded booklet of techniques that waiters and waitresses can use to improve their tips.
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Sara Turner speaks to Carina Svensen, general manager of Rezidor's Hotel Missoni Edinburgh, about the development of the new brand, the hotel scene in Scotland's capital, and all things fashion.
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One of the big ideas from ITB this year is really an age-old concept: the value of telling stories to share ideas. While you can (and should) tell stories about everything you do, here are the three most compelling stories I see from a sales perspective: By Josiah Mackenzie
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InterContinental Hotel Group (IHG) said Richard Solomons is the natural successor to chief executive Andrew Cosslett. Solomons, currently chief financial officer and head of commercial development at IHG, will take over on 1 July after Cosslett steps down.
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Guests will be able to enjoy "zero-gravity" beds, self-darkening glass and doors that are unlocked by your mobile phone in the hotel rooms of tomorrow. By Kate Schneider
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One in two people are more cost-driven than a year ago when booking hotels, according to research by Radisson Blu. The group asked more than 2,000 Brits how their priorities had changed over the past year when it came to booking hotel breaks.
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Over the next few months, the prominent landmark will receive a floor-to-ceiling transformation, expanding the size of all 1,780 guest rooms, grand suites and the Sheraton Club Lounge, to provide travelers a relaxing oasis in the heart of New York's mid-town Manhattan.
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Global Hospitality Newsletter: March 17, 2011
Earlier this week the news was all a buzz about 2 major restaurants, owned by renowned chef Daniel Boulud, that announced that they would be closing in the next few weeks. By Dale Dyck
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The Orgwide Problem Solving Process beats a 4 leafed clover every time! By Jim Hartigan
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Hotels were more interesting than Selling Insurance : An Unexpected Career A Professional and Personal Tribute to Neil Salerno, CHME CHA
As we interact with different types of people in our every day business activities, it is amazing what we can discover if and when we take the time to actively listen to the stories people share. By Dr. John Hogan, CHE CHA CMHS and Howard Feiertag
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On vacation in Tokyo last week, Winnie Cheong and her mother were at the Shibuya train station, an hour away from their hotel, when the ground trembled. At first Cheong, a Singapore resident who has been through mild earthquakes before, thought the noise was coming from the trains underneath. By Chris Gray Faust
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In the days since the 9.0-magnitude earthquake that rocked northern Japan, the country has received no mercy from the elements. A subsequent tsunami rinsed coastal areas of structures and human life and now the area is at risk of radiation from nuclear reactor meltdowns.
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Hotel comparison website Priceline announced a major expansion of its "hotel freebies" search service March 14, adding the ability to search for whether a hotel offers free internet access.
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The award-winning process used by management to upgrade customer service and reposition the brand at the Vivanta by Taj-Holiday Village Goa is described in detail in the featured article in the February 2011 Cornell Hospitality Quarterly (CQ).
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Wyndham Hotel Group on Monday announced plans to manage the first new-construction Planet Hollywood hotel in the Middle East. By Andy Sambidge
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Global Hospitality Newsletter: March 16, 2011
Social Search, Video, and Nimble Marketing: Tips for Hotels from Google’s UK Travel Industry Manager
When I saw Nate Bucholz, Google's UK Travel Industry Manager, present at the HSMAI Europe conference in London last month, I knew that hoteliers would benefit from hearing what he had to say. So I asked him for an interview, and he graciously complied. Here's a condensed version of our email Q+A session. By Daniel Edward Craig
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Evil Erik, being a true F&B expert, hates breakfast. Not only that he doesn't like getting up so early, he also feels that " breakfast is just a cost center ". By Bert van Walbeek
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Tourists are facing the prospect of massive hikes in the cost of accommodation in London during next year's Olympic Games.
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For the hotel industry, 2009 was the worst year since the Great Depression, and last year was only slightly better. At its low, the average daily room rate was $97, down from $107 in 2008, and occupancy rates fell below 55 percent. "This recession has been so traumatic across the board for all types of hotels," says Robert Mandelbaum, research director at Colliers PKF Hospitality Research. By Jim Rendon
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Women make up an important percentage of the tourism workforce, but more work must be done to close the wealth and skills gap between men and women employed in tourism, according to a new World Tourism Organization (UNWTO)/UN Women report launched at the ITB tourism fair in Berlin on 11 March 2011.
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New Book Release: The HMA Handbook, Hotel Management Agreements for Owners, Developers, Investors & Lenders
The Global Hospitality Group® of Jeffer Mangels Butler & Mitchell LLP (JMBM) today announced the release of The HMA Handbook, Hotel Management Agreements for Owners, Developers, Investors & Lenders. This e-book is a practical guide for decision makers who want pragmatic advice from veterans with business and legal perspectives on getting great hotel operators, negotiating a fair hotel management agreement (HMA), and terminating a bad one when the operator deserves it..
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Surrounded by family and friends in a convivial setting, my euphoric emotions were bubbling over. When it was pointed out that I seemed less like my sardonic cantankerous self, but rather at ease in a complete state of happiness, I knew any attempt to squabble such would be dismissed. Instead, I beamed my Cheshire smile and embraced the moment. By Greg Salsburg
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Following the instant success of The Waikiki EDITION, new luxury lifestyle hotel brand EDITION is set to make its European debut in Istanbul, April 2011.
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Global Hospitality Newsletter: March 15, 2011
Mobile has truly gone global on several fronts, and within the U.S., the rapid ascendancy of today's mobile audience has hit critical mass and in particular, with the ever-consuming "high touch, high gloss" usage smart phones that deliver to nearly 60MM owners. By Lisa Miniter and Brenda Fields
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The nightly rate can be as low as $9, but your roommates are strangers and no bellhop will tote your luggage. Oh, and that luggage is a nylon-and-metal sack, not a suitcase. By Valerie Miller
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Guest behaviour can put luxury hotels in the spotlight, writes Megan Johnston.
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Children represent our future. ITB Berlin is campaigning for their rights and will sign a code of conduct pledging to protect children against sexual exploitation in tourism (Child Protection Code).
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A new study by an independent cruise comparison website has revealed that 21% of those who regularly cruise for their holiday would happily live on a cruise liner; with the majority of whom labelling the ‘luxurious lifestyle available on-board' as the main motivating factor.
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For many pet owners, the idea of a vacation without Fido or Fluffy isn't a vacation at all. But, there are many considerations to take when traveling with pets-from what to pack to where to stay. Here are a few tips and pet friendly hotel chains to make traveling with animals a little easier. By Rebecca Dolan
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Starting next week, InterContinental Hotels & Resorts will connect guests face-to-face with Concierge teams at ten properties around the world using the new iPadTM 2 from Apple®.
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The Sahara Hotel and Casino, featured in Oceans Eleven with Dean Martin and Frank Sinatra, is closing in May. Over 1,000 employees will lose their job. By Marcus Hondro
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Global Hospitality Newsletter: March 14, 2011
European Cities Marketing, the leading network of city tourist offices and convention bureaux, is using the ITB to report on the recent development of tourism demand in their member destinations. Based on a sample of 59 European cities, including many leading city tourism destinations in Europe, the international network reports that in 2010 the total number of bednights experienced year-on growth of 7.0%. International bednights increased by 6.8%. By Theodore Koumelis
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I've just returned from what could best be described as a leadership conference, where people from Western Canada and the Pacific Northwest of the United States met for 3 days to discuss a multitude of leadership issues - to expand our thinking, challenge our preconceived notions of what it means to be an effective leader, and in the process, develop ourselves to be better leaders as a result. By Dale Dyck
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Principles of Success: Evaluate Your Hospitality Business Strategies to Create a Real and Measurable Competitive Advantage
In my consulting practice and work with individual hotels and smaller brands, I regularly discover that too many individuals and groups tend to look elsewhere when they are trying to gain market share and to serve a larger number of clients. The real solution in becoming and remaining a market leader means offering measurable competitive advantages over your competition, and not relying on others to carry your hotel forward. By Dr. John Hogan
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The Pacific Asia Travel Association (PATA) announced its forecasts of travel demand for 42-destinations within the Asia Pacific region, predicting an annual average rate of growth in arrivals to these destinations of just under seven per cent between 2009 and 2013
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Hotels and hospitality groups are stepping up efforts to entice travellers from booming Asia by adapting menus, offering Chinese-language booking services and even Indian weddings. By Victoria Bryan
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When it comes to sushi on this side of the Pacific, few American-based restaurants can compete with the likes of Nobu. Capitalizing on this celebritydom, chef Nobu Matsuhisa has recently announced plans to open up his first Nobu-branded boutique hotel in Vegas. By Matthew Firestone
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Despite the turbulence of political revolution, the Cairo hotel market will return to normal performance levels sooner rather than later, according to data and sentiment from industry experts. By Stacey Mieyal Higgins
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Developed at a cost of £300 million, the Corinthia Hotel London is to open next month having already hosted a series of high-profile events and 'pop-up' bar and restaurant nights in its Victorian ballroom. April Hutchinson dons a hard hat and dodges the "wet paint" signs for a look around. By April Hutchinson
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Global Hospitality Newsletter: March 11, 2011
A lifestyle company is one that you either create or join based on passion, enthusiasm, and expertise. Based on your dream (but realistic) lifestyle, you're able to make the company part of your daily routines and it doesn't feel like work. By Dan Schawbel
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Everyone knows publicity is good for your business (and free publicity is even better). But let's face it, professional publicists are an expense most small business owners can't afford. Wouldn't it be great if you could get great publicity - for free? Well, you can. All you need is a little time and a lot of desire. By Heather Allard
More... [934 views]
What are the best hotels in Berlin? More importantly, how will consumers and industry influencers identify the best hotels in your city? First, some background information. The title of this post sounds consumer focused for a reason. To succeed in hotel marketing, it's important to think like your customer. By Josiah Mackenzie
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Business travel is dominated by the fairer sex, but are women reaching the high echelons of management, question leading industry figures. By Sara Turner
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London has a great deal to offer in surprising and delighting diehard fans of the silver screen. For one thing, it is a fabulous film set as our recent review of the best movies which use London as a backdrop highlighted. But as well as numerous film-related events in the capital, several London hotels even boast their own cinemas. Here we look at some of the best, as well as some attractions that a film fanatic in London shouldn't miss. By Rajul
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Graduates are becoming more interested in working in tourism and hospitality, according to the UK's biggest careers website.
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Exploring the world through food takes the borders and the politics out of travel. When curious Kiwis transport their palates around the globe, they return with flavour souvenirs that cross borders and time zones to create a taste-driven view of the world. By Cameron Williamson and Maureen Marriner
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The island destinations of the Maldives and Mauritius have seen an upswing in demand, according to data from STR Global, the leading provider of market data to the world's hotel industry.
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Global Hospitality Newsletter: March 10, 2011
The word "blitz" does not have any direct synonyms in a thesaurus. The dictionary would likely define it as:.. By Dr. John Hogan, CHA CHE CMHS
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I went out to visit my long time best friend, Richard, at his new house on the weekend. He had just recently moved there with his wife Alison and his two children; Lauren, who is 4 years old, and Justin, who is 18 months old. By Dale Dyck
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Today's hotelier is faced with a big challenge: to capture and retain the attention of consumers who are constantly on-the-go and becoming increasingly aware of their control over the way they receive and interact with your marketing messages. By Max Starkov and Mariana Mechoso Safer
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Hotel transaction volumes more than doubled in 2010, confirming an upturn in the investment market, according to this year's annual European Hotel Transactions Report published today by HVS London.
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Hollywood movie mogul Samuel Goldwyn, founder of MGM, once said: "A verbal contract isn't worth the paper it's written on." It's a good idea for small business owners to put agreements in writing. Here are three agreements that you should definitely consider getting in writing. By Barbara Weltman
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Hotel rates are likely to increase further this year as a recovery in business travel fills more rooms, executives of the biggest lodging companies said today. By Armorel Kenna and Holger Elfes
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Hotels all sizes are getting behind this year's lights out hour to support climate change and sustainability.
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Luxury tour operator ITC Classics has begun to sell so-called ‘voluntourism' holidays, combining volunteer work with luxury holidays. By Bev Fearis
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Global Hospitality Newsletter: March 9, 2011
Jenny Southan speaks to David Chase, the general manager of the recently opened Trump Soho, about the New York hotel scene.
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I'm about to celebrate an anniversary: this month, 32 years ago, I officially earned my license to practice management. I didn't realize it at the time, but when I shook my boss's hand and thanked him for the promotion, I was about to embark on an amazing journey and a wonderful career. By Bob Taylor
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The success of any organization is built on the confidence and trust of employees, customers, and the general public. The only way for an organization to gain that trust is to demonstrate honesty and integrity in everything the organization does. By Patricia Lotich
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With the economy tanking, upscale hotels are taking advantage of the daytime hours by offering tourists a place to rest, wait, prepare or snuggle. By Irene S. Levin
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The U.S. hotel industry struggles with a harsh fact: each night, on average, 40 percent of its rooms go empty. This, coupled with the tremendous funds hotels spend for marketing, has driven an innovation explosion in recent years. By Justin Bachman
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Banyan Tree Holdings Limited ("Banyan Tree" or "Group"), a leading manager and developer of premium resorts, hotels, spas and galleries, announces a slew of major hotel developments and refurbishments in 2011 - designed to enhance and expand the presence of the Group's resort options for travellers from all around the world with its Banyan Tree and Angsana branded resorts.
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Pets are part of the family. Sometimes they even travel with us and stay in hotels. The Hilton is just one of many hotel chains that now cater to four-legged guests. At one, pets get special treats and their very own pillow to lounge on.
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In conjunction with International Women's Day 8 March, Hotels.com, the international hotel expert, has selected five unique hotels that offer special accommodation just for women. Each of these hotels, from cities like London to Singapore, offers special amenities and tailored floors just for ladies. Strictly no boys allowed.
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Global Hospitality Newsletter: March 8, 2011
Social media has changed the way we think about our businesses and the way we do business. It's changed the way we engage and interact personally. When I think about how long it took for me to warm up to it (i.e., get onboard with Facebook, learn how Twitter works and figure out the numerous features and opportunities generated through LinkedIn), it's inconceivable to think of life without it now. By Carol Chapman
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You have arrived, your moment of anticipation is here, you are about to open the door to your sleeping chamber for the night, also your temporary living quarters. You are about to experience perhaps the strongest impression making moment of your hotel stay. You have activated your contribution to the revenue per available room (REVPAR) of that property. You are entering-"the bedroom." By Roberta Nedry
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While we're pondering the big issues of the day, i.e., When will ADR start growing? What's up with Egypt? How many plastic surgeries has Joan Rivers had? etc., many of us are also grappling with a more proximate question: Different from what they accomplish (occupancy, ADR, RevPAR, GOP), what do hotel leaders really do? By Bob Taylor
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For the third consecutive year, Wynn Resorts Ltd. of Las Vegas is the most admired casino operator as ranked by Fortune magazine. By Steve Green
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A brand new survey has revealed the UK's most popular hotels for extramarital sex. And the Hilton Metropole Birmingham has come top. By Roshina Jowaheer
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The travel and tourism industry is expected to be one of the world's fastest growing sectors, claims a report out today. The Economic Impact Research for 2011 to 2021, released by the World Travel & Tourism Council, said the sector can create 3m new jobs this year.
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The Palazzo Versace hotel in Dubai has cut the price of its apartments by half, but there has been no skimping on the fittings. By Rebecca Bundhun
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While a completely carbon neutral solution is not yet possible, say the owners of Crowne Plaza Copenhagen Towers, the new luxury hotel in Copenhagen's restad district comes close to achieving it by deploying the best environmental and energy technology on the market.
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Global Hospitality Newsletter: March 7, 2011
Many things have changed since I first entered the hotel business, now over 25 years ago, and many roles within the industry have also changed, as a result of the evolution of our business, and perhaps most significantly, the evolution of our workforce. By Dale Dyck
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Upscale hotels are taking a page from those no-tell motels where you see cars parked in back at lunchtime while couples engage in low-rent activities. By Kitty Bean Yancey
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Green hotels come in all shapes, sizes and price ranges, and can be found almost anywhere, from the streets of San Francisco to exotic island hideaways. With the number of ecofriendly options on the rise, why not reduce your footprint and "go green" on your next trip!
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Hilton Worldwide is making great strides in expanding its global footprint and today is able to announce that it has the largest number of rooms under development across the region - with more than 15,000 in its active pipeline.
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An elderly lady opened the door, smiled in welcome, and gestured me to come in and sit. As I followed, she remained silent, so I knew she spoke no English. If someone doesn't know "hello" comprehension is generally zero. Although half my patients are foreign, almost all know enough English to deal with a simple problem. The rest have a companion to interpret, but now and then this problem arises. By Mike Oppenheim
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Movenpick Hotels & Resorts has introduced iPads across its Middle Eastern hotels, reflecting market trends for greater interactivity with guests and adapting to their changing needs and requirements.
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Novotel, one of the world's leading upper mid-scale hotel brands unveiled an innovative new guest room with the opening of Novotel Bangkok Ploenchit, the newest Novotel in the centre of the Thai capital. Sporting a plethora of features designed to re-humanise travel by creating a sanctuary for guests, the room will be deployed throughout the network of over 400 Novotel's around the world.
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Embassy Suites Hotels is launching a $15 million integrated brand awareness campaign featuring the quirky Mr. More character, who always wants "more of more" and "less of less." By Tanya Irwin
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Global Hospitality Newsletter: March 4, 2011
From rustic elegance to an undersea odyssey, a night in these places is guaranteed to lodge in your memory. By John Giuffo
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Sarah Turner speaks to Mark Edleson, president of Alila Hotels and Resorts, about the soon to open city centre property in Bangalore, plus the future of the Asian brand and why the region is leading growth in the hotel industry.
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Bulgari Hotels & Resorts recently signed an agreement for the new Bulgari Hotel in London due to open in spring 2012.
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Europe's hotel sector saw a year of recovery in 2010 with average hotel values per room (in euros) increasing by 1.5% to €215,200 following two consecutive years of double-digit percentage falls, according to the latest edition of HVS London's annual Hotel Valuation Index (HVI).
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Time to hit the gym, drag out the spandex and dust off the glitter bag - its Mardi Gras time! It's more than just excessively decorated floats and people wearing (next to) nothing - it's a celebration, a cultural experience and, quite frankly, a fantastic party. HotelsCombined, the world leader in hotel price comparison, today announced the best places to soak in the vibe of the Mardi Gras in 2011 (and maybe even get involved).
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The number of overnight stays at expensive hotels is on the rise while cheap resorts experience difficulties, according to new figures.
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In 2011, Starwood will debut its Westin brand in three new countries and open its first all-inclusive resort in Latin America Starwood CEO to meet with owners and developers in five Latin American countries this week, including Brazil, Chile, Peru, Argentina and Uruguay.
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A newly launched cruise comparison website has revealed the top 10 cruising locations across the world for those planning on enjoying a cruise holiday anytime in the future. The managing director of CruiseCompare.co.uk, Danielle Fear, has used her cruising expertise to outline the top ten cruising locations across the world for those people considering a cruising holiday, in a bid to help make their experience the best it could possibly be.
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Global Hospitality Newsletter: March 3, 2011
Benchmarking is the process of comparing one's business processes and performance metrics to industry bests and/or best practices from other industries. Dimensions typically measured are quality, time and cost. Improvements from learning mean doing things better, faster, and cheaper. By Dr. John Hogan, CHA CHE CMHS
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I would be rich by now if each time an hotelier told me "Revenue Management is great, but can't be applied in my hotel", I would have received a penny! I am heavily disappointed when I meet an hotelier and I hear this sentence, because it is absolutely wrong! By Julia Baquiast
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This year I visited a Destination Resort area, which had all the ingredients for success - location, venues, recreation. Product quality was quite good, service standards upheld, and the facilities were in decent condition. But, there was a lack of joy and excitement in many of the Hospitality businesses. I am sure that the reasons were multifaceted, but their travails met you at the front door. No one smiled, which left me, the Visitor, distressed. By John Hendrie
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Many investors view our current economic downtime as the perfect opportunity to purchase distressed hotel and motel assets at substantial discounts. Before any of these investors complete a purchase transaction, however, they should add one more item to their due diligence checklist: whether the hotel's physical property and operating procedures comply with the Americans with Disabilities Act (ADA), and similar state statues. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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As part of an interview with Paul van Meerendonk, senior consultant at IDeaS Advantage, we have asked him to compile his top 5 Royal Wedding tips for UK hoteliers.
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After a marked economic slowdown in 2009 due to the global economic crisis, South America showed clear signs of recovery in 2010, fuelled by an increase in consumption and investment following the implementation of stimulative policies, inventory accumulation, higher commodity prices, positive terms of trade, and favorable external financing conditions.
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For 2011, Michelin awarded stars to 571 restaurants in France and Bib Gourmands to 601. Only 25 French restaurants (10 in Paris) were awarded three stars.
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Disgusted travellers claim to have caught on camera some of the world's true house of horrors. By Kate Schneider
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Global Hospitality Newsletter: March 2, 2011
Global Staff Movements for February 2011 provided by Spectrum International.
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Taking a vacation isn't exactly cheap, so what recourse do consumers have when their hotel accommodations turn out to be less than satisfactory? By Jeanine Skowronski
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While in London this month, I couldn't resist hopping on the Eurostar to visit Paris, where I spent four months in Paris in 2009 on a writing sabbatical. Like so many others, I fell in love with the city. But my next sabbatical will take place somewhere with fewer distractions-like an iceberg adrift in the Arctic Ocean. By Daniel Edward Craig
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HotelsCombined.com has revealed the HotelsCombined.com Price IndexTM review of global hotel prices for March 2011. If you are looking for the best value accommodation deals in March, then the HotelsCombined.comTM Price Index is for you. Every month we search our database of over 2,500,000 hotel deals to bring you the biggest hotel destination reductions available over the upcoming month as well as year-on-year falls and rises.
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Spain is still Europe's most popular place to stay, according to figures released February 28 by the European Union. In total, 268 million nights were spent in Spain's hotels by travelers last year, a rise of 6.4 percent on 2009's figures.
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Keeping with its commitment to environmental protection and sustainability, Fairmont Hotels & Resorts will participate for the fourth consecutive year in Earth Hour, a global event organized by the World Wildlife Fund (WWF) to raise awareness about climate change. On Saturday, March 26, 2011 at 8:30 p.m. local time, all of Fairmont's 64 world-class hotels and resorts will participate by turning off their lights for one hour.
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InterContinental Hotels Group (IHG), the world's largest hotel group by number of rooms, today entered a management agreement with Thai company, Elite Villa Co., Ltd, to launch the InterContinental Resort brand in Koh Samui, Thailand. IHG will take over the management of the existing Baan Taling Ngam Resort & Spa, the island's very first luxury resort.
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Christchurch city is without a third of its usual rooms, from hotels to backpackers, following last week's quake and in the period leading into the Rugby World Cup, according to one estimate. By Alan Wood
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Global Hospitality Newsletter: March 1, 2011
My hair dresser does it, the vet does it and even my supermarket does it. What am I talking about? They are all great at building a relationship with me, their customer. So how it is that so few hotels, meeting venues or restaurants follow this example? Of the many places I visit whether for business or pleasure few really capitalise on all the opportunities that exist to build the customer relationship. By Caroline Cooper
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Hotel forecasting is the ultimate resource for anticipating the future performance of hotel's key metrics - occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room). Forecasting future demand in the lodging industry is crucial because it leads to an efficient planning for, and decision making to all the departments, and most importantly it is one of the drivers of pricing. By Serge Chamelian
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There are many times these days when I feel information overload. I do not read newspapers or magazines as often as I used to, yet I feel barraged with "news", advertisements and data pushed at me from every angle and direction. In hospitality, the understanding for privacy of guests is somewhat understood, yet the need to effectively communicate is essential, especially since many time travelers are away from home and in unfamiliar terrain. By Dr. John Hogan CHE CHA CMHS
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The U.S. hotel industry struggles with a harsh fact: each night, on average, 40 percent of its rooms go empty. This, coupled with the tremendous funds hotels spend for marketing, has driven an innovation explosion in recent years. By Justin Bachman
More... [937 views]
The hotel industry will go around in circles unless it embraces quantum science's discoveries about energy. This article explains some of the ways in which quantum science opens new possibilities to the hotel industry, which will enable it to create new levels and kinds of guest experience that the current, western-influenced norm cannot possibly create. By Peter McAlpine
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The hotel industry continued to recover in January with strong growth in both global hotel revenue and bookings, according to data released today by Pegasus Solutions in The Pegasus View. Driven by demand and assisted by rate growth, business travel revenue rose by more than +40% over January of last year, while leisure revenue jumped nearly +15% over the same period in 2010.
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Accor Hotels Targets over $200,000 in National Fundraising Appeal for Christchurch Earthquake Victims
The Accor hotel group and its hotel owners announced today that they will donate NZ$2 for every room sold at its 29 hotels and resorts across New Zealand until the 31st of March in order to raise urgent funds in aid of the Christchurch earthquake relief effort.
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On Thursday, Showboat became Atlantic City's first dog-friendly casino-hotel - a marketing ploy designed to draw more human customers to a tourist town just begging for business. By Donald Witkowski
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