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ehotelier Hospitality News Archives: April 2011
Global Hospitality Newsletter: April 29, 2011
All of us know and feel that we spend the majority of our lifetime at work. Our colleagues and our boss are the people we see longer and more often than our families and our partners. However, only few people usually state that they like going to work and that they enjoy their time there. Why do we not create a more pleasant time at work? Why do we buy expensive recreation in our spare time? Why are Spas so crowded at the weekends, and why do we go on holiday not only once but many times a year, preferably each month? By Gaby Feile
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In this article, we contacted Karl Ruether CHA, CFBE , General Manager at Icicle Village Resort, located in the charming Bavarian themed village of Leavenworth, Washington State with accommodations at the Best Western Plus Icicle Inn or the Aspen Suites Condominiums and Icicle Village Resort Vacation Rentals. Karl opened the property as a single inn in the early 1990s. He has served as a Best Western Governor for more than 15 years. By Dr. John Hogan CHE CHA CMH
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Tom Otley speaks to Paul White, CEO of Orient-Express Hotels, about the state of play in the luxury hotel business, where Europe is headed, and why trains beat hotels hands down.
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Last week's Unwelcomed Guests: Bed Bugs editorial focused how to identify bed bugs and prevention techniques. This week we detail how to fight back with an array of green solutions to eradicate those bed bugs giving you trouble, raising costs and tarnishing your hotel's image. By Jeff Kiec
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When I turned off rush-hour Wilshire Boulevard onto Roxbury Drive I was startled to see an empty street and no cars at the curb as far as the eye could see. No sign forbade parking, but I felt uneasy. A desk clerk assured me it was OK, so this was simply a Beverly Hills street before the shops open. By Mike Oppenheim, M.D.
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In 2010 HGR conducted a survey of various hospitality recruitment topics, and the results were extremely well received within the industry globally. This prompted us to repeat the exercise, and to draw comparisons and conclusions from the data in 2011 versus 2010. By Jeff Ross
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Nine out of ten key European cities saw a profit increase last month, according to the latest HotStats survey. The research shows Munich was the only one out of a list including London, Amsterdam, Barcelona, Paris and Vienna, not to see a year-on-year increase in gross operating profit per available room (GOPPAR).
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Is your job stressful? I'd guess that at least 90% of American workers would answer yes. Many companies, eager for public exposure, have taken a crack at listing the ten most stressful occupations, all begging the question "what is stress?" By Tom Barlow
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Global Hospitality Newsletter: April 28, 2011
But does that make them worthy to be a director of marketing? By Larry Mogelonsky, P. Eng., MBA
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As revenue managers work diligently these days to try to maximize profits during the economic recovery, there seems to be a disproportionate amount of efforts focused on the electronic distribution channels. As addressed in another of my recent articles, the savvy hotel marketers recognize the value of their voice distribution channels. Yet there is still another distribution channel which is far too often overlooked: the hotel front desk. By Doug Kennedy
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Do you look forward to reading your online reviews, or does the very idea that someone has felt compelled to post a review fill you with dread? Love them or hate them, online reviews do get read and will influence prospective customers. Sadly statistically people are more likely to be prompted to post a review if they've a bad experience than when they've had a good one. So what can we do to redress this balance? By Caroline Cooper
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First of all, can we all agree that the majority of guests have now come to expect that there will be an in-room coffee maker in their hotel room, regardless of the brand? By Dale Dyck
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I've been hearing a lot about user-generated content. Is that something that I need to leverage when marketing my hotel? By Jennifer Rodrigues
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Research published on MarketingWeb found that while 95% of large companies collect customer feedback, only 10% use the information to drive improvement actions, and just 5% of these companies actually communicate back to customers that they acted on their feedback. By Josiah Mackenzie
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Three of the world's largest hotel chains are at the centre of allegations of price fixing in the wake of media reports of secret agreements to keep the cost of rooms artificially high.
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Walt Disney World is giving its hotel guests the royal treatment. Not royal as in the soon-to-be-wed Prince William and Kate Middleton, but royal as in the hugely popular Disney princesses.
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Global Hospitality Newsletter: April 27, 2011
Hoteliers, have you heard of Room 77 yet? Unless you're based in a couple of larger cities in the United States, chances are you haven't, so here's the deal: By Martin Kubler FIH
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Earlier this month, according to CareerBuilder and USA TODAY's latest job forecast, nearly three-in-ten employers (28 percent) reported they hired full-time, permanent employees in the first quarter of 2011, the highest since the first quarter of 2008. By Dr. John Hogan CHE CHA CMH
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I've just returned from a quick trip to San Francisco, during which I had occasion to stay at a couple of different hotels, in different price categories, in order to be close to the conference that I was attending on leadership. By Dale Dyck
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Japan recently registered one of the most devastating earthquakes in recent history, followed by a tsunami and a severe emergency situation at a nuclear power plant. What are the implications for the Japanese Hotel and Tourism Industry? By Daniel J Voellm
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Ever wonder what happens to leftover soap and shampoo at hotels? By Roger Yu
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The transaction market is heating up, and I am still getting calls and comments about my interview with Eric Stoessel in the National Real Estate Investor last month, where we discussed how the hotel transaction market is poised for a big turnaround. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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Orbitz today announced the integration of the new Facebook Send button within its hotel property pages, now making it quick and easy to share hotel options with specific people or groups on Facebook or via email. Orbitz is among one of the first online travel companies to offer the new Facebook Send button to consumers.
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The former homes of the world's royals boast palatial environs and unmatched bragging rights. By Morgan Brennan
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Global Hospitality Newsletter: April 25, 2011
The team at ehotelier.com are taking a short break from the news over Easter (Monday 25th and Tuesday 26th April) and there will be no newsletters on these days. We will be back with full news coverage on Wednesday 27th April.
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Global Hospitality Newsletter: April 22, 2011
How would you react if you walked into a hotel room and saw a pair of legs poking out from under the bed? A Travel Channel television host has taken it upon himself to frighten house keeping services at hotels by "redecorating" rooms. Might he actually be the world's worst hotel guest? By Libby Zay
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So frequently, do we jump to solutions and bypass the process. But, as a Shaolin monk probably said sometime, "one must become intimately familiar with the process if one desires success." And that's part of what today's blog is about. We're going to review a topic that is often viewed in a vacuum wherein the process is overlooked: succession planning. By Jim Hartigan
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Luxury hotels are managing to sidestep the financial gloom and are enjoying a boost in trading, reports David Churchill...
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The billionaire Pritzker family is preparing to decrease its ownership of the Hyatt hotel chain to less than 50 percent while not relinquishing control. By Julie Wernau
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The average price of a standard double room in Europe has climbed to 107 pounds in April, reaching the highest point since October 2009. City destinations such as Prague (92 pounds, +44%) and Rome (146 pounds, +33%), are showing high price increases.
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The world's top hotel companies have again ranked several hospitality management schools of Switzerland as the best in the world. In a recent survey conducted by Taylor Nelson Sofres in the UK, 5-star hoteliers chose three Swiss schools among the top four hotel management schools worldwide...
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Zurich's Paradeplatz isn't just famous for its banks, it also is home of the legendary Confiserie Sprüngli, producer of luxury chocolate and Luxemburgerli macaroons. By Isobel Leybold-Johnson
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Yesterday, I wrote about the record-setting purchase of a London penthouse for $221 million by a Ukrainian buyer who concealed his identity using an offshore company and a confidentiality clause. By Clare O'Connor
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Global Hospitality Newsletter: April 21, 2011
A study of 104 restaurant managers finds that personality attributes have a stronger influence in hiring decisions than do applicants' mental abilities-even though ability is the strongest predictor of employee performance.
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When she isn't sidelined by an injury, Nenita Ibe cleans 16 rooms a day at the Santa Clara hotel where she's worked for 10 years. Since some rooms have two beds, that adds up to 25 mattresses per day, each of which needs to be lifted up on each side so that the 69-year-old Filipino immigrant can set the bedsheet properly. Luxury hotel mattresses can weigh more than 150 pounds these days. Ibe weighs a waiflike 125. The beds have taken a toll. By Dave Jamieson
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Don't you just love it when everything seems to come together in perfect harmony to create an exceptional experience? By Dale Dyck
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Their numbers have continued to increase every year since 2000. They have no care for other guest's satisfaction. They leave a trail of destruction wherever they go causing you to have to replace linens, mattresses and box springs. They travel by planes, trains, and automobiles to come stay with you. They even make connections to their ultimate destination through some of the world's busiest airports by hitching rides with unsuspecting travelers and luggage. Bed bugs travel and they are always looking for a hot meal and a place to stay. Unfortunately for hoteliers, these little pests are the worst kind of guest, creating tremendous amount of unwanted bad publicity and unexpected expenses.
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With every passing day, the fever pitch surrounding the royal wedding of Prince William and Kate Middleton is reaching new heights. Undeniable that the United Kingdom is sitting on the kind of tourism opportunity other countries can only dream of. So I checked in with VisitBritain, the UK tourism authority, to find out what they are doing to turn this once-in-a-generation media event into a tourism marketing bonanza. By Marc E. Babej
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United States hotels appear to have largely escaped the wrath of tornados that caused heavy damage in several southern states over the weekend. By Shawn A. Turner
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The Middle East/Africa region reported mixed performance results during February 2011 when reported in U.S. dollars, according to data compiled by STR Global.
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Wolgan Valley Resort & Spa, the first hotel in the world to achieve internationally accredited carbon neutral certification, has released exclusive images of rare white albino wallaroos spotted on the property.
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Global Hospitality Newsletter: April 20, 2011
In my last post I discussed how social media has enabled a new measure of hotel performance: the Guest Satisfaction Index (GSI). Derived from guest reviews and ratings aggregated from major review sites, the GSI provides a measure of a hotel's market share of guest satisfaction within its competitive set. By Daniel Edward Craig
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Long integral to hotels, spas are now an essential part of a mental health holiday-a rare opportunity to power down. (Hey, you can't IM during a massage!) This year, our correspondents checked out new spas from Lake Como to Koh Samui, assessing their style, facilities, treatments, and service-and their potential for well, checking out.
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Ask any hotel General Manager or HR responsible in Europe where they see the biggest challenge for hotels in the near future, and 99 % will say: in finding employees. By Gaby Feile
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Group Sales and Flash Sales and Private Sales - Oh my! Mary Song, Yuupon Founder, Answers The 5 Most Common Questions about Travel Sale Sites.
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I do love my breakfast, though I don't get to eat the ‘Full English' very often - partly since I like my waist measurement to come in well under 30 inches. So I jumped at the chance to savour the "Best of British" breakfast at the Cavendish. By Andrea
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Pegasus Solutions has issued a special edition of The Pegasus View addressing the impact of the Japan and New Zealand earthquakes, as well as political unrest in the Middle East and North Africa on the global travel industry.
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One of London's finest - and usually most discreet - hotels, where Kate Middleton will spend the night before her wedding has taken advantage of its royal connection to release promotional film footage to broadcasters. By Stephen Bates
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Bangkok ... a name that conjures up images of the exotic East, of shimmering golden temples, of bustling street markets, of tuk-tuks zooming through the streets, of sights, smells, sounds. A name that was immortalised in the 1980s by the song One Night in Bangkok. But Bangkok deserves much more than one night. And here are ten reasons why:
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Global Hospitality Newsletter: April 19, 2011
Used to be it was enough for an Executive Chef in a hotel to be a great cook, someone who could consistently put out attractive dishes, that tasted good, while also having the skills to deal with multiple outlets, potentially putting out different kinds of food, and a reception and banquet for 1,000, all at the same time, without losing your cool. By Dale Dyck
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My columns address many issues facing hospitality business operators. Many of my articles cover topics that are of interest to hotel and restaurant managers, hotel owners, innkeepers and hospitality associations. One of the topic areas I receive the most feedback and requests for additional materials are in the area of sales and marketing, which I have come to recognize is one of the three most essential for success. By Dr. John Hogan, CHA CHE CMHS
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In today's world, luxury has a new meaning. Ostentation is out and authenticity is in, so what defines luxury now? Hilton Worldwide Luxury Brands seek to answer this question via "The Luxury Manifesto," a new Web-based video series featuring insightful conversations with luxury industry thought leaders.
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Ahead of the Arabian Hotel Investment Conference 2011 (AHIC) which commences in Dubai on Saturday 30 April and closes on Monday 2 May, the Saudi Commission for Tourism & Antiquities (SCTA) has demonstrated the strong growth in the Saudi hotel industry achieved in the first decade of the twenty first century and outlines the potential for the next ten years.
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Liat Clark talks to Q Hotels' David Taylor, sales director, about corporate negotiations, the importance of wifi, and maintaining personality in today's cookie cutter landscape.
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Delegates attending a Caribbean Hotel & Resort Investment Summit here said that an economic recovery in the Caribbean will be a prolonged one, with the result creating a different environment for the hotel industry.
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STR Global, the leading provider of market data to the world's hotel industry, and HSMAI Europe, a hospitality and travel industry organization, have signed an agreement to work more closely together and support HSMAI Europe and its members.
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I had my first group buy meal with my girlfriends the other evening, it was a Teochew steamboat feast in Joo Chiat - 50% off , and all the prawns you can eat for free. By Yeoh Siew Hoon
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Global Hospitality Newsletter: April 18, 2011
Making service sense out of those that manage the dollars and cents of any hospitality business is a key but often overlooked part of any service culture. Hospitality leaders may go out of their way to pay the bills, secure revenue, finance investments and get reimbursements but they need to ensure that the accounting department reimburses service too. By Roberta Nedry
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In the 1970s there was no such thing as a 'boutique hotel'. In fact there was hardly any such thing as ‘hotel design' - most hotels were highly conservative. This was still the era of place mats with stagecoach and hunting scenes on them and menus with upholstered red plastic covers. By Andrea
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Spanning 43 countries and six continents, this year's Hot Hotels are an eclectic group, from tree houses to farmhouses. The cost per night also runs the gamut-from a mere $75 for a groovy room above a white-hot gastropub in Chicago to $2,040 for a private three-story riad in the heart of Marrakech. Despite the diversity, the hotels share a common standard in their artful blend of high style and a strong sense of place.
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St. Regis Hotels & Resorts continues its plans to grow globally with the debut of ten new hotels and resorts in the next twelve months in vibrant gateway cities and exotic resort destinations including Bangkok, Florence, Tianjin, Doha and Abu Dhabi this year.
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Walt Disney World and its related businesses in Florida generate an estimated $18.2 billion a year in economic activity and are responsible for more than one of every 50 jobs in the state, according to an impact study paid for by the giant resort. By Jason Garcia
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W Hotels Worldwide continues its successful collaboration with Design Miami/ Basel with the announcement of the 2011 Designers of the Future Award. This event marks the second occasion that the two organizations have collaborated on the award, having announced the coveted award along with their partnership at Salone del Mobile in Milan one year ago.
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Holy ping-pong paddle batman. Go ahead, use that one next time you're in China if this planned hotel is finished being built. Construction has yet to start on the ping-pong paddle shaped hotel in the city of Huainan, China. By Carlo Alcos
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Global Hospitality Newsletter: April 15, 2011
Mobile Proximity Marketing Gives Hoteliers and Their Advertisers an Innovative Way to Reach Guests & Increase Revenues
Today, hotels and advertisers have a new tool to reach their guests after they check in: interaction via the guests' mobile devices-only now, it won't be by dialing a number or sending a text message. As hoteliers search for new marketing tools to increase interaction with their guests, and advertisers switch budgets from traditional advertising to newer, more interactive "new media", it is clear that the future of hotel marketing is ready to evolve. By Alex Romanov
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London certainly has no shortage of luxury hotel suites, but one in particular looks set to eclipse all others in terms of size, luxury and of course price. In May, the Lanesborough Hotel - managed by the inimitable Mr Gelardi since 1990 - will open its much anticipated Lanesborough Suite.
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Indian travellers have emerged as the sixth biggest spenders on hotels globally while travelling overseas in 2010 with an average spend of Rs 6,722 per night despite remaining value conscious during domestic outings, according to a latest survey.
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We all know the feeling you get when you settle into your favorite couch with a glass of wine. Ever wondered how it's done around the world? Then check out these recommendations from HotelsCombined.com for the best destinations around the world to enjoy a lovely drop.
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From an underwater apartment to sharecropper shanties, wigwams and a historic train, the Southeast has some one-of-a-kind lodging options. They may not have all the luxuries of the top hotels in the region, but for adventurous travelers these accommodations might be worth checking in to. By Blake Guthrie
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The below report features the top five cities in North America where hotel rates have dropped the most and the top five cities where rates have experienced the biggest price increases.
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Like Welsh musician Gruff Rhys, we happen to suffer from an acute case of Xenodocheionology...but who could blame us! Everyone knows that one of the greatest perks of hotels is all the sweet, bite-sized swag you get to stuff into your backpack at the end of your stay.
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Mention Long Island to most people and shoreline McMansions and celebrity-studded soirees in the Hamptons may come to mind, or acres of suburban tract housing dotted by strip malls. By John Giuffo
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Global Hospitality Newsletter: April 14, 2011
Traditionally, hotels have made pricing decisions based on a combination of demand forecasts, supply, operating costs, competitor activity, and gut feel. Market performance is measured in terms of indexes of occupancy, rate, and revPAR from data provided by companies like PKF Consulting and STR Global. By Daniel Edward Craig
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Not that long ago, I wrote that hotel dining is dead, ("Hotel Restaurants. Put a Fork in the, "Cause They're Done"), for all intents and purposes, as it has historically existed, and I haven't changed my mind, but that leaves the question of what will fill the void? By Dale Dyck
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The country is also forecast to pass France as the largest tourism destination by 2015. China has overtaken Spain on the list of the world's top tourism destinations, becoming the third-largest attraction, a senior tourism official said at the weekend. By Tan Zongyang and Shi Yingying
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It has been proved that the interaction with the guest during his stay in the Hotel positively rebounds in achieving his final satisfaction and hence his loyalty to the Hotel. By Osvaldo Torres Cruz
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U.S. hotel transactions in 2010 nearly doubled the total seen in 2009, with an especially sharp rise in sales of assets above $10 million.
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At a time when hotels promise everything from custom ice-cream room service to complete wedding proposal preparations, it's no surprise that they're also offering hypoallergenic rooms. By Danielle Braff
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Ireland has the cheapest hotels in western Europe, with prices just marginally more expensive than eastern Europe, according to figures from one of the world's largest hotel booking websites. By Olivia Kelly
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Grand Prince Hotel Akasaka was once one of the finest luxury hotels in Tokyo, housing politicians and celebrities from around the world. After over half a century in the business, Grand Prince Hotel Akasaka was set to close its doors for good this March, but instead it found a different calling. By Sasha Orman
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Global Hospitality Newsletter: April 13, 2011
Tom Otley speaks to Mark Nogal, Hilton Worldwide's regional head of focused service brand management for Europe, about the worlds of Hilton Garden Inn and Hampton by Hilton.
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Online reviews have changed dramatically how we should look after our customers in our respective businesses. More so with accommodation or restaurants because they are playing a major factor in the decision making process of consumers. By Guillaume Thevenot
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I mentioned last week that the Prince Hotels group had opened rooms at its Grand Prince Hotel Akasaka to refugees from the tsunami. That got me thinking about the impact that the ongoing crisis and travel advisories is having on the hospitality sector. By James Pach
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A luxury hotel was opening in Toronto. Surely this one would blow my mind with its solid gold toilets and in-room manservants. But, as usual, the word that sprang to mind out of the gates was "bland." By Reb Stevenson
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Mid-Eastern hotels' high reliance on F&B revenue is not usually reflected in their marketing investment, according to Kristie Goshow, founder of technology company Table4Me and previously group director of distribution marketing and innovation at Jumeirah Group. By Tabitha Barda
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Walt Disney Co broke ground on its long-awaited Shanghai Disneyland theme park on Friday, banking on its global brand and fairytale attractions to draw millions of visitors and boost its profits in the region. By Melanie Lee
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Tucked amid terraces of cacti, pine, olive and lemon trees, Capo La Gala overlooks the sparkling Bay of Naples from its cliff-side vantage point. Fittingly decorated with timber, stone and shades of blue and white, the Mediterranean ambience continues right down to the underwater-style Aquarium Spa. By Debbie Kaplan
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Global Hospitality Newsletter: April 12, 2011
Just when you thought things were getting better, we are now facing turmoil in the Middle East, rising gas prices and some uncertainty in the additional costs in doing business. I guess you too remember when Jimmy Carter was President, since that is the last time, until the present day, that those multiple situations have occurred. But we have faced many worldwide issues, business costs escalating and the Hospitality Industry continues to survive and in many years prosper too. By Robert J Nyman
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Through the years, I have identified six major non financial elements or clues that tell me a company is on the verge of, or has started, a decline even thought "the numbers" may not yet reflect it. By William P. Fisher
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Interviewing a new job candidate sounds easy; after all, you are in control, you have something to offer, you can select anyone you choose to select, right? By Dr. Rick Johnson
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In the past five years - and even more so in the past two years - the hotel booking window has been shrinking rapidly. Unlike in the past, where travelers would book their hotel rooms months in advance, today's consumers are instead choosing to wait to the very last minute to book - sometimes even as late as when they are standing on the pavement outside of a property. By Jean Francois Mourier
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Aside from some very aggressive growth from several of the major brands, whose growth is mostly being driven by greater opportunities in emerging markets around the world, like China and India, I think one of the fastest growing sectors in the Hotel business in North America must be the "boutique" hotel. By Dale Dyck
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Revenue at Scotland's hotels has remained steady over the past five years and has outperformed all other parts of the UK, an annual study has found.
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There's a certain allure about staying in a major city. Be it the array of tourist attractions or the important opportunities that come with a business trip. But any traveller knows that decent hotel accommodation comes at a price, and sometimes a hotel room can feel a little cramped, which is where apartment hotels can provide a fitting alternative. By Caroline Adam
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UK Hotel with a twist takes concept of compact affordable luxury to New York. By Chris
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Global Hospitality Newsletter: April 11, 2011
Let's face it: all the groups and pages we have joined in those Social Networks overstrain us a lot. What seemed like a nice idea in the beginning has turned out to be time consuming and has led to an information overload. We are annoyed, and unsubscribes, unlikes, unfollows are happening - every day. By Gaby Feile
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Cornell Hospitality Research Summit Explores the Dimensions of Electronic Distribution & Revenue Management
As the relationship between hotel operators and electronic distribution channels continues to develop, a new proceedings from the Cornell Hospitality Research Summit (CHRS) examines the dimensions of that relationship.
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MKG Hospitality's annual ranking puts the spotlight on some interesting changes to the Top 10 hotel groups and the Top 20 brands. On 1 January 2011, four hotel groups broke the barrier of 600,000 rooms in operation throughout the world thanks to a developmental strategy focused on franchising.
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In the hotel business the initial impact your room has when you turn the key and walk in is priceless. By Omeshnie Naidoo
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According to the latest Hotel Price IndexTM (HPITM) released by hotels.com®, Asia witnessed a four percent increase in prices paid per room, per night last year, when compared to 2009. Despite the economic recession, U.S. travelers continue to frequent the Far East for leisure and business travel.
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Online travel giant Expedia announced plans on Thursday to spin off TripAdvisor into a separate publicly traded company later this year.
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The Indian hotel industry is in an upbeat mood. A slew of major international brands are lining up with open wallets and cheque-books, reports CNBC-TV18's Swati Khandelwal Jain.
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Ritz Carlton, Laguna Niguel, Calif.: Enjoy all that California's beaches have to offer, steps from the luxury accommodations of the Ritz Carlton, Laguna Niguel. Whether your passion is surfing, relaxing in an opulent spa or dining on fresh seafood...
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Global Hospitality Newsletter: April 8, 2011
Authenticity: The Case for Building High Value Advocates (HVAs)That Passionately Promote Your Mission
Insincere, misrepresented, dishonest, so fake! You've said them, you've heard them! Words that run through our minds as consumers when we come across a brand that is really good at touting what they say they are, what they stand for and what they believe in; only to find they're as unauthentic as someone who lip-synchs pretending to be a singer. By Carol Chapman
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Most hotels have realised by now that being on Facebook is not an option anymore yet a must-do. While, so it seems, the majority of hotels or hotel brands does have a Facebook page, the intensity and creativity of the use of Social Media, and Facebook in particular, differs dramatically. By Gaby Feile
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The collaboration of three of the most prominent businesswomen in hospitality has seen the launch of a ladies-only, executive industry group - Leading Ladies of London - in an effort to bring more women leaders into the hotel industry and to share efforts and experiences on how to make it to the top.
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Someone recently told me they have no time to manage so many types of guest feedback: traditional surveys and comment cards, online feedback across dozens of OTAs and review sites, and all the social media mentions. If they could not find a solution to manage everything, they would only focus on one of these feedback channels. By Josiah Mackenzie
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For decades, space travel has been the province of nations. A nation like the United States would select a handful of people, train them extensively, anoint them as astronauts and send them into space at very great cost. By Marshall Brain
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As Japan continues to literally dig out from under the effects of the massive March 11 earthquake and subsequent tsunami, Hawaii is closely monitoring the impact this is having on its visitor industry. Hawaii and Japan have long had a tourism relationship, with the Japanese being the biggest international group of tourists that visits the islands each year.
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Australian hotels are raking in millions of dollars a year in surcharges for extras that guests neither want nor need, even if they don't use the services.
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After months of speculation over which celebrity hotelier or bold-face-name developer might acquire the Hotel Chelsea, in Manhattan, the landmark property is under contract to be sold for more than $80 million. But the buyer's name remains a mystery. By Craig Karmin
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Global Hospitality Newsletter: April 7, 2011
Evil Erik, the marketing guru, he is read an article lately saying that more than 1 in 4 people are prepared to pay 5% more on food or drink in hotel restaurants and bars if they played hotel music. By Bert van Walbeek
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It's natural to worry about being fair. When you're trying to create promotions to lure in new customers, the last thing you want is for people or organizations that you already work with or other groups of potential new customers to feel unappreciated or marginalized. By Rohit Bhargava
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Peter Drucker invented management by objectives in The Practice of Management. He emphasized a balance of self control (of performance) and objectives as the best means of reaching success. By Dr. John Hogan CHE CHA CMHS
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Tom Otley speaks to Herve Hummler, president and COO of Ritz-Carlton, about its journey through the recession and future plans, including expansion of the Bulgari brand and the launch of Ritz-Carlton Reserve...
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Australia is a land of stunning wilderness and fascinating cultural landmarks. Tourism-Review.com invites you to discover some of the best known sites - the seven wonders of Australia. Selected by Everything-Everywhere.com.
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An analysis by a Cornell University researcher finds that hospitality firms rated Facebook, Twitter, and YouTube as the most effective online marketing channels. The research surveyed a total of 426 marketing executives, drawn from the Travelcom conference and Center for Hospitality Research databases, with support from Vantage Strategy and iPerceptions.
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In its continued effort to preserve, enhance and invent the art of independent hotel-keeping, The Leading Hotels of the World (LHW) has implemented a comprehensive re-branding with a vibrant advertising campaign, a new logo, and a completely revamped hotel directory.
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International hotel group Accor is to roll out a new set of services specifically tailored for visitors from China and India as it tries to appeal to the rapidly-growing number of tourists from the two countries.
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Global Hospitality Newsletter: April 6, 2011
If your thoughts on workplace mentoring are anything like mine, you often wonder why folks spend so much time and money trying to perfect their mentoring skills when all they need to do is pick any Sly Stallone film to learn everything they'll ever need to know about the topic. It's pretty much a scientific fact. By Jim Hartigan
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When I wrote the Double Platinum Rule years ago, my intent was to communicate the importance of exceeding customer expectations. To exceed expectations, you must not only treat people the way they want to be treated (Platinum Rule), but treat people the way they don't even know they want to be treated (Double-Platinum Rule). By Dr. Bryan K. Williams, DM
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Have you ever been in the middle of a project and felt like banging your head against a wall because your co-worker just didn't get it? If you thought your partner was just too old and out of touch to understand the process or maybe too young and inexperienced to fully grasp a concept, you were dealing with the issue of generational diversity-a major topic in today's office settings. By Katie Morell
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With Hong Kong's wealth continuing to skyrocket, it's no surprise its luxury hotels are soaring too. This month's FORBES World Billionaire list revealed that Hong Kong had added 11 new tycoons for a total of 36 billionaires (lead, as always, by business superman, Li Ka-shing). This week the town debuted a new Ritz-Carlton, now the highest hotel in the world. By Steven Bertoni
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Not all hotels come complete with gym facilities, but that doesn't mean you can't take steps to provide for the health and fitness needs of your guests. By Sarah Danielson
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Operators of some of the city's most well-known hotel restaurants say their establishments are just as edgy and creative as their free-standing counterparts. By Leon Stafford
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More than $6bn worth of hotel projects are due for completion in the Middle East by 2013 but greater emphasis is being put on sustainability, an industry expert said on Sunday. By Andy Sambidge
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Twitter is widely known for being a great communication tool to update your audience on news (note that I don't use the words Press Releases), a product release, special offers and interacting back and forth with your (loyal) customers.
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Global Hospitality Newsletter: April 5, 2011
Ruaridh Macdonald, sales and marketing director for Macdonald Hotels, talks about the past, present and future of the British hotel group. By Tom Otley
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Travel today, from luggage to laptop, is increasingly high-tech. Yet every hotel room hosts a costly anachronism: a traditional telephone. By Helen Chernikoff
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Australia's largest hotel group, Accor, will be the first hotel group in Australia to implement a fully accredited "Optimum Service Standards" program for hotels catering for the rapidly growing China and Indian inbound markets.
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For 10 years, Orbitz.com has sent couples on honeymoons to Maui, executives on business trips to Chicago, singles to bachelor parties in Las Vegas and families to magical places like Disney World. Today, the company announced the kick-off of a campaign to celebrate its 10th anniversary with the results of a "Then vs. Now" consumer survey which examines how travel has evolved over the past ten years.
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About 10 percent of the population loves public speaking. That group experiences no fear and get a huge buzz being in front of a large crowd. By Nick Morgan
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TripAdvisor®, the world's largest travel site*, today announced the results of its annual European travel survey of 1000 U.S. travelers. Fifty-one percent of respondents are planning to travel, or already have traveled, to Europe in 2011, up from 42 percent who said they did so last year. These findings suggest that rising airfares are not having a significant impact on Americans' plans for trans-Atlantic trips this year.
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This week's hotel news was dominated by the opening of the Ritz-Carlton Hong Kong, the world's tallest hotel.
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The Fairmont Vancouver Airport was awarded Best Airport Hotel - North America this week at the World Airport Awards in Copenhagen. This is the first year airport hotels have been recognized as part of the Skytrax awards. It placed fifth in the world on the World's Top 10 Airport Hotels list:
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Global Hospitality Newsletter: April 4, 2011
Global Staff Movements for March 2011 provided by Spectrum International.
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I have always appreciated the value and importance of a proper, thorough orientation for new employees, regardless of the level of your position when joining the company. A proper, well thought out orientation is no less important to the manager joining your team than it is to the first-time employee, perhaps more so. By Dale Dyck
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You have a marketing plan and communicate regularly with your (potential) clients yet your sales stagnate? By Gaby Feile
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The rate of change within the online travel landscape shows no sign of relenting in 2011. Game-changing mergers & acquisitions, giant leaps in travel technology and constantly evolving consumer behaviours mean that the online travel model continues to morph at a frenetic pace. As ever, disruptive change within our industry poses as many opportunities as threats to established models and players. By Marco Saio
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My friends from Tsinghua University ran a training program last week for Citi executives interested in doing business in China, and asked if I'd share some of my experiences with the group. The Citi execs were particularly interested in learning what it's like to negotiate in China. In preparation for my talk, I came up with the following 10 rules for success. By Jack Perkowski
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A leap in the number of business travellers using wi-fi has been accompanied by increasing unwillingness to pay for it.
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A new type of hotel is cropping up across North America that's far from the traditional definition of lodging. By Elianna Lev
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As a connoisseur of risk, I have seen my fair share of glory and agony within the walls of lady luck. In Latin America, the casinos feel seedy and desperate, and a shower always seems to be good idea after leaving these smoky dens. Singapore casinos feel simple and clean, as though an army of robots lurks just beyond the curtain, meticulously tending to the unseen cogs that keep the experience running. By Justin Delaney
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Global Hospitality Newsletter: April 1, 2011
The student blitz - an excellent technique for building sales and training the next generation. By Dr. John Hogan CHE CHA CMHS
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As director of public relations for Hotels.com, Taylor Cole averages three business trips a month, but is still occasionally surprised by her experiences on the road. By Rob Lovitt
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A restaurant manager at a five-star London hotel chain was told to get rid of older staff as bosses wanted girls who were sexy, blonde and with short mini skirts, a tribunal heard yesterday.
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Sofitel Luxury Hotels Shares Secrets to Social Media Success with Top Five Facebook and Twitter Tips For Hoteliers
Following a comprehensive study by PhoCusWright, the travel industry's esteemed research authority, Sofitel Luxury Hotels, in partnership with Travel Spike is proud to announce the details of their successful social media strategy for their nine properties in North America.
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The sun isn't the only thing that heats up between June and August in the Northern Hemisphere, the season also ignites the hottest summer party spots. To help travelers dance the night (and day) away this summer - HotelsCombined.com names the Top 10 Hottest Summer Party Spots north of the equator.
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Recent studies by both Sabre and Amadeaus have underlined the necessity for hotels to rethink their strategic planning. By Roland Wildberg
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Planet Hollywood, the once glitzy restaurant chain endorsed by celebrities such as Sylvester Stallone, is mounting a comeback through hotels. By Alexandra Berzon
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Imagine a dreamy world of candy apples, whirling spices and chocolate fountains... Step into a delicious reality with these 10 fantastic food wonderlands.
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