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ehotelier Hospitality News Archives: May 2011Global Hospitality Newsletter: May 31, 2011Focus on Customer Experiences to Build Your Brand, Say Cornell Conference ParticipantsThe vast quantity of consumer information available on the internet can be used to help hospitality firms to manage their brands more effectively, according to presentations in the inaugural Cornell Hospitality Research Summit (CHRS). More... [756 views] Top Three London Hotels for Funky BathroomsForget the hype about grand lobbies, posh restaurants and fancy amenities - the epitome of 5 star luxury for me is an outstanding bathroom. And I'm not referring only to the most expensive suites...if you're paying a top-end room rate, then great bathrooms ought to come as standard. But lovely bathrooms in London hotels in standard rooms are fairly rare. By Rajul More... [1636 views] Fixed or Variable? A Methodology for Analysing Lodging Property Operating Cost StructuresThe persistently weak economy has forced many lodging property owners to set their valuation and profitability objectives completely aside to focus all efforts on simply maintaining property viability. A combination of low valuations, apathetic equity markets, stagnant debt markets and weak consumer demand has severely compromised, and continues to weigh heavily on, the lodging sector's financial health. By Jason Bass More... [871 views] Book Review: Shall We Play?A macaroon which resembles a yo-yo, candy marbles, a pirate bonbon, marzipan tennis balls... these are just some examples of what the readers will find in this singular book. It is not a matter of trivializing the noble trade of pastry, nor of attacking traditional pastry and petit-fours. More... [306 views] Is This Enough Compensation? Funny Money for a Fat-Finger RateBob Slattery booked a room at La Maltese Estate Villa, a hotel that exudes the ambience of a privileged "members only" private club in Santorini, Greece. The rate? An unbelievable $110 per night, snagged through the site Vacationist.com. More... [421 views] Hawaii Hotel Files Lawsuit against MarriottThe owners of a stylish but unsuccessful hotel in Honolulu sued on Thursday to end their management agreement with Marriott International Inc., claiming that the company has failed to make a flashy new hotel brand a success. By Alexandra Berzon More... [852 views] Volcano Grimsvotn: How is the European Response Different to the Eyjafjallajokull Eruption Last Year?The Eyjafjallajokull volcano erupted in April 2010, causing prolonged closure of European airspace. 100,000 flights were cancelled during the volcanic ash crisis in April 2010, with over 10 million people affected. 8,200 flights were cancelled on the first day of the crisis alone. More... [286 views] Summer Burnout: Avoiding Overload This SeasonSummer may be the time of year for relaxation, spending time with friends and happy hours al fresco, but for many Americans, adding the pressure of an expanding social calendar and kids out of school to an already packed work-week can cause stress levels to skyrocket. By Meghan Casserly More... [240 views] Global Hospitality Newsletter: May 30, 2011Don’t Bring a Knife to a Gun Fight: Why Hoteliers Need to Arm Themselves with the Right Strategies and TechnologyComplacency breeds mediocrity. While competition has been brutal in North America and Europe in recent years as hotels fought to survive and grow their market share in the midst of the worst economic downturn in recent memory, for hotels in Sydney, Bali, or Singapore, you probably have avoided the cutthroat tactics seen in other markets. Some hoteliers in Europe and North America adopted incorrect tactics or engaged in unnecessary price wars to try and attract business, but equally so, many hoteliers looked to best of breed technology and innovative strategic approaches to attract and keep business. By Erik Munoz More... [1195 views] Hospitality Re-Defined: Are You So Quick to Judge a Book by its Cover That You Are Missing Out on Some Great People?I am a VERY judgmental person. I know that I am. I often wish it was not the case, but it's a reflex that I simply have no control over. By Dale Dyck More... [709 views] Independent hotels’ group confirms optimistic pictureWorldhotels, the independent hotels affiliate group, has reported first quarter bookings up 20% year on year. The figure also represents an increase of 33% on the pre-recession first quarter of 2008. By Gary Noakes More... [338 views] DoubleTree to Launch Largest Brand Campaign in Recent HistoryDoubleTree by Hilton is launching a year-long, global rebranding initiative that includes operational, marketing, advertising, online, social media and internal/external communications channels. The multimillion=dollar awareness initiative is the largest brand campaign for the brand in nearly two decades. By Tanya Irwin More... [985 views] Hotel Holds 'Prison Parties' in Cellars Used for Nazi CrimesHamelin, the German provincial town famous for its 16th-century Pied Piper, was at the centre of an embarrassing row yesterday after one of its premier hotels admitted holding mock "prison parties" for guests in cellars once used by the Nazis to torture and murder their opponents. By Toni Paterson More... [550 views] The Life of a Hotel Doctor: Failures of CommunicationThe following exchange happened once twenty years ago - and then it happened a second time.... By Mike Oppenheim More... [499 views] Four Seasons Hotels and Resorts Invite Guests to Make a Positive Impact in Communities Around the WorldTravelling may be time to get away from it all, but for many it's also an opportunity to learn about other people and places, and have a positive impact on the communities they visit. More... [844 views] Scandanivia's Largest Hotel Hoping the Guests Will ComeOpening of Bella Sky adds even more empty rooms to a city needing guests. By Peter Stanners More... [494 views] Global Hospitality Newsletter: May 27, 2011Hotel Sales - The Clients You Want versus The Clients You Get!We all have them. You know those customers that we wish we had 10, 20 (fill in the blanks) more like them! If you don't know what the customers you want looks like, market segment, demand periods, rate sensitivity, etc. you will have to keep settling for the inquiries that come in over the phone - even if they are ‘shopping' you and all the other hotels in your market. More... [1088 views] The End of Channel Management As We Know ItWith today's hastened technology, revenue channels emerge almost instantly. If it's not an entirely new channel that emerges, it's an evolution from one channel into another, such as the mobile channel, which has grown exponentially in the last two years. With each new channel comes an entirely new fee system and distribution network that adds new, sophisticated levels to revenue management. By Jean Francois Mourier More... [814 views] Tradition Meets Technology: Branding in the 21st CenturyInternet analytics. Even the name sounds complicated (and pretty boring!); however, collecting and measuring your hotel's image from internet sources, measuring loyalty and communicating with your target consumers in the internet era is far from difficult and is of upmost importance for hoteliers who want to make sure that they get the best "bang" for their marketing buck. By Jennifer Rodrigues More... [458 views] Tap a New Well – Don’t Poison the Existing OneYou've worked really hard and now have yourself a mighty impressive roster of regular guests. You've diligently cultivated your relationships with them and other qualified targets through regular communications, generous rewards programs and the occasional discount or comp. You let them know they are valuable to you and entice them to book and rebook. And they do, but in fewer and fewer numbers thanks to the down economy. By Mary Song More... [519 views] Different Approaches Deliver Success In Hospitality InternshipsWe decided to take a dramatically different approach in this column and had a marvelous interview with Professor Mark Newton, Ed. D. Program Director at Gwinnett Technical College in the greater Atlanta, Georgia (USA) area. Newton is also a Hospitality Consultant in his role as President at Newton's LAW and a Professional Speaker at Crossroads Career Networking Group. By Dr. John Hogan More... [442 views] Fully Booked?As European economies attempt to recover from the financial crisis, there is one sector that already appears to be well on the road to recovery - hotels. By Shanaz Musafer More... [497 views] World's First 'Fashion Hotel'Al Habtoor Group, a UAE-based diversified conglomerate, will solely fund the world's first Fashion Hotel in Dubai and is currently working with Fashion TV to finalise the location within the emirate. By Parag Deulgaonkar More... [710 views] It’s Never Boring at The Goring…The Goring Hotel has had its fair share of attention over the past couple of months; it was of course the hotel where Kate Middleton spent the night before the Royal Wedding with her family taking the entire place over, as widely reported in the British TV news and other media. More... [717 views] Global Hospitality Newsletter: May 26, 2011Hotels Weigh Staff Security after Strauss-KahnHotels could arm employees with panic buttons but are unlikely to put security cameras in hotel rooms following the alleged sexual assault of a maid by former IMF Managing Director Dominique Strauss-Kahn, industry executives said on Tuesday. By Martinne Geller More... [546 views] Many Hotels Take 'Bath' out of Hotel BathroomsWant to take a long hot bath the next time you're on the road? Good luck finding a tub. By Charisse Jones More... [954 views] Schrager Debuts New Brand: PUBLICIf Ian Schrager's invention of the boutique hotel concept in 1984 signified "The Big Bang" in the hotel industry, we may well be in store for another with his new brand, PUBLIC. Always the rebel, Schrager leads the pack and sets trends, never follows them. Now in his fourth decade of creating magic with groundbreaking experiences in nightlife, hospitality and residential living, Schrager has nothing left to prove; but he still has something to say. More... [798 views] Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dToday's topic: Is video worth the time, effort and cost for marketing hotels? By Jennifer Rodrigues More... [392 views] Ash Cloud Returns to Disrupt TravelScotland and Iceland have again borne the brunt of the Icelandic ash cloud disruption. Flights to and from Scottish airports were cancelled by several carriers this morning, with travellers being advised to check with airlines to see if flights will resume this afternoon. More... [242 views] Strength of A$ Produces Mixed Results for HotelsThe Deloitte Hotel Market Outlook Q2/2011 today reported that key demand drivers to the Tourism, Hospitality and the Leisure sector have softened. This is due primarily to the marauding $A, amid a climate of uncertainty with anticipated higher interest rates on the one hand and the continued national ‘swing' to savings on the other. More... [364 views] ADA Defense Lawyer: How to Quickly Lose BusinessAs we have reported in the Hotel Law Blog, the US Department of Justice has revised the regulations implementing the Americans with Disabilities Act (ADA) for the first time in nearly 20 years. While the revisions to the ADA Regulations include broad changes in many areas, today's blog focuses on the changes to Reservation Policies. By Jim Butler More... [386 views] Amsterdam Hotels Draw Up Blacklist of Unsavoury GuestsDozens of hotels in Amsterdam have drawn up a blacklist with the names of guests they don't want to see back in their hotel. People who wreck their rooms, steal hotel belongings or harass the chambermaids will be entered into a so-called ‘warning register' and won't be able to check in at other hotels. By Belinda van Steijn More... [589 views] Global Hospitality Newsletter: May 25, 2011How to Optimize Your TripAdvisor ListingWith user-generated content commanding so much attention these days, are travel shoppers paying attention to hotel-generated content anymore? By Daniel Edward Craig More... [2286 views] Why YOU Are a Social Media ExpertSocial Media as it is called today, has actually existed for centuries, probably even longer. People are social by nature and they need to be in contact with others and share news, views, sorrows and joy. And they do it by meeting-up, talking, celebrating, asking questions, helping each other etc. The only thing that has changed over time, are the instruments we use. And they lead to a larger geographical reach and often to a much higher speed. By Gaby Feile More... [858 views] Hotelier of the Week: Niki LeondakisSara Turner speaks to Niki Leondakis, chief operating officer of US-based Kimpton Hotels, about the group's history and future plans, plus why green is high on the agenda and boutique is best for the business traveller. More... [396 views] Social Media Tips for HotelsSocial media is a great way for hotels to establish relationships and build loyalty with customers, but it can also create problems if not used correctly. By following a few key principles, hotels can avoid pitfalls and make the most of their investment in social media. By Jeff Florian More... [1131 views] ICCA Publishes Country and City Rankings 2010The ICCA rankings cover meetings organised by international associations which take place on a regular basis and which rotate between a minimum of three countries. The data represents a "snapshot" of qualifying events in the ICCA Association Database as sampled on 9 May 2011. By Mathijs Vleeming More... [409 views] HeBS Digital Celebrates 10 Years of ROI Driven Hotel Website Design and Digital Marketing CampaignsHospitality eBusiness Strategies (HeBS Digital), the industry's leading full-service hospitality digital marketing firm, this month celebrates ten years of generating groundbreaking returns for hoteliers through award-winning websites and digital marketing campaigns. More... [645 views] STR and STR Global Release Global Hotel Pipelines for April 2011STR and STR Global releases global hotel development pipelines for the Asia/Pacific, Caribbean/Mexico, Central/South America, Europe, and Middle East/Africa regions for April 2011. More... [709 views] Tour Operator Seasons Now Has Lift-Off to Sell Virgin Galactic Space TripsThree staff at tour operator Seasons now have lift-off to sell Virgin Galactic space trips. More... [638 views] Global Hospitality Newsletter: May 24, 2011Elite Concierge Service Gives Hotel a GlowNo request is too small or large for Frank Hernandez, a Halekulani lobby concierge and member of the elite Les Clefs d'Or, an international association of top hotel lobby concierges. By Allison Schaefers More... [833 views] In Wake of Strauss-Kahn Arrest, Hotel Housekeepers Say Jobs Often Make them WaryHotel housekeepers say they often feel a twinge of fear when they slide the key card, turn the door handle and step into a room to clean it. What will they find? By Chris Hawley More... [854 views] New York Hotel Workers May Get New Protection From AssaultAssemblyman Rory Lancman proposed new legislation on Sunday that would require hotels to supply their staff with an alert device in case of an emergency, such as assault. By Catherine Yang More... [497 views] Hotel Lawyer: Latest Perspective on the Hotel Industry from Smith TravelHotel Lawyer with fresh perspectives on the hotel industry from Smith Travel. When the hotel lawyers of JMBM's Global Hospitality Group® hosted their 21st annual hotel conference recently, Jan Freitag of Smith Travel Research gave a very interesting update and some fresh perspectives on the hotel industry, including: By Jim Butler More... [384 views] Welcome to Our Hotel, Sir – Will You be Staying Long?Craving a last burst of irresponsibility and armed with precious insider information, Paul Carr decided to see whether he could live - not only well, but cheaply - in hotels for a year. More... [753 views] Business Travel a Must for Healthy Global EconomyBusiness travel has accounted for one third of growth in global trade over the past decade, improved global corporate productivity tenfold and created millions of jobs worldwide, according to the latest economic impact research released by the World Travel & Tourism Council (WTTC). More... [485 views] Travel & Tourism Could Kick-Start Japanese EconomyThe scale and impact of the earthquake, tsunami and resulting nuclear accident on Japan's Travel & Tourism industry will depend on how willing international visitors and Japanese people are to travel again. This was one of the key findings from research by WTTC / Oxford Economic report that was released during the 11th Global Travel & Tourism Summit in Las Vegas. More... [442 views] Food Pairing at Your FingertipsThe innovative Foodpairing platform is to ingredients what the thesaurus is to words - a source of inspiration allowing creative chefs to unlock a brand new potential combination of flavors. By Patrick Robineau More... [675 views] Global Hospitality Newsletter: May 23, 2011Appreciation and Recognition are the 'Special Order of the Day'Under a U.S. Department of Labor rule, which went into effect May 5, 2011, employers must comply with specific procedures if they seek to claim a tip credit for wages paid to employees who receive tips in addition to a cash wage. The government FAQ sheet was reprinted there with details and of course, the DOL web site has all of the information.By Dr. John Hogan CHE CHA CMHS More... [503 views] Google's Yilmaz on search vs social, and what's nextContinued from last week: What did Google's new Head of Travel for South-east Asia, Ali Yilmaz, discover when he set out to answer the question; 'If I am a small hotel and had money for only one thing - website or Facebook - what should I do?' By Yeoh Siew Hoon More... [583 views] Hotel Designs Needs to Change, says Industry Chief at Hotel ShowSpeaking during The Hotel Show on Tuesday 17 May at Dubai International Exhibition and Convention Centre, Michael Scully, Managing Director Hospitality at Dubai-based hotel developer, Seven Tides, pinpointed innovation and authenticity as the key dynamics for hotel differentiation rather than brand conformity and 'corporate' design aesthetics. More... [1290 views] New Technology 'a great Opportunity'Social media and mobile applications offer travel management companies (TMCs) a new way of engaging with clients, according to a leading business travel figure. By Sara Turner More... [345 views] Tourism for Tomorrow Awards Winners UnveiledThe winners of this year's Tourism for Tomorrow Awards were announced during a special welcome dinner that took place at the opening ceremony of the Global Travel & Tourism Summit in Las Vegas on 17 May, organised by the World Travel & Tourism Council (WTTC). More... [581 views] Dominique Strauss-Kahn: Former IMF Head BailedDominique Strauss-Kahn was granted bail on Thursday after he was formally indicted over accusations he tried to rape a hotel maid. By Jon Swaine More... [364 views] Man Dies After Being Sucked into Hotel JacuzziThe family of a man who met a bizarre and tragic end by being sucked into a jacuzzi at a Bahamian resort is suing the hotel for negligence, emotional distress and false imprisonment. More... [1614 views] Hotel General Manager Job DescriptionBesides performing the prescribed duties, a hotel's general manager may have to go beyond the obvious, in pressing times. He has to keep his staff motivated and driven, despite pressures. He leads from the front, to keep the hotel in its topmost form. Read on to know more on the hotel general manager job description. By Mukta Gaikwad More... [8057 views] Global Hospitality Newsletter: May 20, 2011Growing Talent Does Not Happen Without Focused Effort in HospitalityAs the economy in much of the world is beginning to show more optimistic results in hospitality and other industries, the need to identify, hire, train, and retain quality staff has resurfaced as a major issue. By Dr. John Hogan CHE CHA CMH More... [1268 views] Stop, Look & ListenAs Robert Nyman sees it you can reinvigorate your F&B staff by engaging them in the decision making process. Here's how. By Robert J. Nyman More... [851 views] European Hotel Rates Average Highest Since 2008In May, the average cost of a standard double room in one of Europe's 50 most popular cities is 117 pounds - the highest European average since October 2008. Prices rose in 47 of the top 50 cities, and a weaker exchange rate makes travel to the rest of Europe even more expensive for British travellers. In the UK, prices remained steady with the exception of Edinburgh, whose hotel rates rose 15%. These are the findings of the trivago Hotel Price Index (tHPI) prepared each month by the hotel price comparison website www.trivago.co.uk. More... [676 views] IMF case raises questions about hotel safetySometimes, it starts with a simple request for extra blankets. By Vanessa Lu More... [776 views] Hotel Cooking Classes That Let You Savour Travel Memories At HomeCulinary vacations are an ideal way to immerse yourself in a nation's culture and give you a lasting souvenir - the ability to reproduce delectable dishes in your own kitchen. To help foodies take a delicious journey around the world, HotelsCombined.com names the top hotel cooking classes that let you savor travel memories at home. Whether making al dente pasta in Italy or rolling sushi in Japan - learn something new and delight in the local delicacies. Bon Appétit! More... [547 views] For Hotels in Safe Places, It's a Boom Amid the BustEven as unrest has shut down tourism in much of the Arab world, hoteliers are enjoying a boom in the hospitality industry in relatively safer havens in the region. Analysts say leisure, business tourism and big conferences are being redirected from places like Egypt and Bahrain to Dubai and Doha. By Sara Hamdan More... [432 views] Quality manpower shortage big blow to booming hotel industryThe growing hospitality industry has been hit hard by a manpower shortage. Industry estimates indicate a shortfall of 30 to 40 per cent in the supply of quality workforce. While hotels are trying to cope with internal means, with many more expected to come up, the manpower concern will only multiply. By Ruchika Chitravanshi & Nivedita Mookerji More... [1047 views] UK First-Quarter 2011 Hotel PerformanceThe United Kingdom hotel industry reported positive revenue-per-available-room growth in the first-quarter of 2011, according to data from STR Global, the leading provider of market data to the world's hotel industry. More... [672 views] Global Hospitality Newsletter: May 19, 2011Flash Sale 101: Misconceptions & RealitiesThoughts You're Too Embarrassed to Question Out Loud. By Mary Song More... [787 views] How to Run a Professional Hotel BlogThere seems a lot of disagreement of blogging is still effective in the days of micro-blogging sites like Twitter and age of social media like FaceBook. At Xotels we have been managing hotel blogs, and are achieving good results through a well thought out strategy. And this is the key for hotel internet marketing; you need a plan to get somewhere. By Patrick Landman More... [1169 views] Hospitality Re-Defined: Are Spas the New Starbucks?I live in an urban centre and I had arranged to meet someone a few blocks from where I live, at a nearby Starbucks, just the other day. By Dale Dyck More... [789 views] Hospitality Lawyers on the State of the Hotel IndustryMark Woodworth of PKF is one of my favorite industry experts when it comes to getting meaningful information and helpful forecasts. He lived up the highest expectations at JMBM's recent Meet the Money® conference. Here is his slide presentation where Mark addressed a lot of critical questions we all want the answers for: By Jim Butler More... [509 views] Hotel Keycard of IMF Chief May Tell a TaleUnder siege by thieves who regularly got their hands on old-fashioned room keys, hotels in New York began using electronic locks on their doors in 1977, led by the fabled, fusty Algonquin. The new keys would be plastic, with a magnetic strip swiped through a card reader on the door. By Jim Dwyer More... [962 views] Money Worries are Hitting the Holiday Budgets of Mature TravellersTwo reports out today claim that money worries are hitting the holiday budgets of mature travellers. The latest Saga Quarterly Report shows the over-50s are cutting back considerably on discretionary spending, and a third are spending less on holidays and short breaks. More... [389 views] China's Hotel Boom Catches A Second WindIf there's one U.S. industry that's found a home in China, it's the lodging business. By Heesun Wee More... [528 views] Ultratravel 100: The Best HotelWhat makes a hotel a winner? This year's list of finalists is charmingly retro, but embraces such new and glamorous hotels as the Shangri-La, Muscat: a whole new world of fly'n'flop. By Victoria Mather More... [639 views] Global Hospitality Newsletter: May 18, 2011Hotel Reviews Aren’t About NumbersAnalyzing What's Really Important In Online Reviews. By Larry Mogelonsky, P. Eng., MBA More... [1592 views] Emerging Trends in Guest Satisfaction and ServiceThe 58th International Congress of Les Clefs d'Or Concierges addresses emerging trends in Guest Satisfaction and Exceptional Guest Experiences around the World. More... [1703 views] Afternoon Tea: Timeless Delight or Expensive FadAfternoon tea is a quintessentially English tradition and it's no surprise that London hotels do a roaring trade in it. As of late however, its popularity has soared and according to the London Evening Standard, some hotels are now putting on six sittings of afternoon tea every day to keep up! By Rajul More... [839 views] Training Metrics MatterWhy are training managers so afraid of training metrics? By Joe Thomas, Ph.D. More... [1135 views] Australia Continues to Shine at the Oscars of the Wine WorldThe International Wine Challenge (IWC), the world's most prestigious and influential independent wine competition, today unveiled its greatly anticipated 2011 results at the London International Wine Fair (LIWF). More... [557 views] InterContinental to Develop Hotels in D.C. AreaJim Anhut sees plenty of fertile ground in the Washington area. The chief development officer for InterContinental Hotels Group in the Americas expects a crop of 13 hotels in the region to soon fly the company's brand flags. By Danielle Douglas More... [384 views] Bed Bug Alert Monitoring Device Creates Buzz in Las Vegas!It's the news people have been waiting to hear: you CAN have bedbug peace of mind. More... [1107 views] New Report Shows Fast Food on the Menu for International VisitorsVisa's 'Tourism Outlook: Australia' report shows visitors are increasingly searching for ways to stretch their travel budgets More... [402 views] Global Hospitality Newsletter: May 17, 2011Listen to Your Guests and Turn 'No' into 'Yes'Have you ever stayed in a hotel or eaten in a restaurant where the staff and management have been so hell bent on the rules that it's impossible to get what you want? I'm sure we all have. And will we ever go back there? I doubt it. By Caroline Cooper More... [1576 views] The New World of Google's New Brave Ali YilmazWhen I met Ali Yilmaz, the new Head of Travel for Google in South-east Asia, he had just been in his new role five and a half weeks. 'That's four weeks short of the movie,' I said. 'So if you were making a movie about those five and a half weeks, what would it be called?' By Yeoh Siew Hoon More... [450 views] Case Study: How Apex Hotels Manages Social StrategyAmy Spark and Sam Weston Reveal How They Manage Social Communication For Apex Hotels. By Josiah Mackenzie More... [1533 views] Sofitel Maid in Strauss-Kahn ScandalThe head of the International Monetary Fund was removed from a Paris-bound flight in New York minutes before takeoff Saturday afternoon and was arrested in connection with a sexual assault on a housekeeper at a Manhattan hotel earlier that day. By Zachary A. Goldfarb More... [1170 views] Top 10 Cutting-Edge Cool HotelsSome holidays you want to enjoy the sleek and chic luxury of a cutting-edge hotel. Boutique hotel collection Mr & Mrs Smith's offers those seeking a stylish getaway its top 10 picks for an edgy escape. More... [996 views] Top European Hotel Set to Enter Kenyan MarketA top European hotel chain is set to open shop in Kenya next year, ushering in competition for the growing number of tourists at a time of increased interest in the country's hospitality business by multinationals. By Kui Kinyanjui More... [453 views] Strong Growth in Hotel Spending as Visitors Return to EuropeThe European hotel industry is showing steady signs of growth, although it is yet to recover to pre-downturn levels, according to data released today by American Express Business Insights, the data analytics and consulting arm of American Express. More... [389 views] New Culturally Tailored Asian HotelsFrequent fliers who take advantage of cheap travel options flying on cheap airplane tickets or purchasing discount travel packages often are on the lookout for something different when selecting hotels. There is an emerging trend among new Asian hotels to embrace their local settings. By Sdrobinson More... [469 views] Global Hospitality Newsletter: May 16, 2011Iraq Opening Up for Major Hotel ChainsIraq has long been off the radar for global hotel chains, as war has raged across the country. But now, following the declared end of combat, the big international operators, which are rapidly expanding throughout the Middle East, are starting to examine opportunities in the country. By Rebecca Bundhun More... [739 views] Hotelier of the Week: Jon CumminsCatherine Chetwynd speaks to Jon A. Cummins, chief operating officer of Amerimar Enterprises, about its acquisition of the St. Ermin's hotel in London SW1 and future plans for the property. More... [327 views] Hotels Replace Mainstream Mini-bar Snacks with Locally Made OnesForget Pringles chips and Snickers bars. Hotels are increasingly replacing mainstream candy, chips, beverages and other mini-bar treats with locally made indulgences. By Barbara De Lollis More... [923 views] European Tourism in 2011 - Trends & Prospects (Q1/2011)The European Travel Commission (ETC) has just published its first quarterly report on European Tourism in 2011 - Trends & Prospects. The following gives a brief overview of the report for the first quarter of 2011. More... [1088 views] California Hotel Groups Flat Out Reject Fitted Sheet RequirementFitted or flat? That's the weighty question facing the California Legislature, which is considering a bill that would regulate what type of sheets can be used on hotel bed mattresses across the state. By Michelle Macaluso More... [607 views] U.S. Travel Industry Unveils Plan to Create 1.3 Million American JobsThe U.S. Travel Association unveiled a plan to create 1.3 million U.S. jobs and add $859 billion to the U.S. economy by 2020 by reforming an antiquated visa process that often drives international travelers to other countries. The heart of U.S. Travel's plan is to increase staffing, reduce visa interview wait times and expand the Visa Waiver Program. More... [336 views] St Tropez, France: An Insider's Guide to HotelsSt Tropez has more hotels per head of permanent population (60 for 6,000) than almost anywhere else in France. Not one of them is cheap. By Anthony Peregrine More... [496 views] Hotel Guests Ask The Darndest Things!Working in the service industries is never easy-just ask some delivery guys-but it sure can be funny. Having seen our fair share of Fawlty Towers, we knew that hotels could be hotbeds of humor, but the truly absurd questions that appear on the Guests From Hell Twitter feed really hammer the point home... By Garth Johnston More... [1141 views] Global Hospitality Newsletter: May 13, 2011You Can’t Win if You Don’t Play – Hotel Team Member Engagement takes Participation!Welcome to Part III in our three-part series on the "hotel team member engagement" journey. So far, we've discussed two important facets of employee engagement: Trust and Communication. Our last (but certainly not least important) topic is Participation. While I doubt any hotel manager needs to hear how important it is to build team member participation in your properties, I think it is useful to review some ideas for how to increase the level of team member participation in your hotel. So, without further ado-the envelope...err, I mean the ideas, please ... By Jim Hartigan More... [970 views] Hospitality Re-Defined: A Little Encouragement Goes a Long WaySounds simple enough, doesn't it? But how often do you make a point, find a reason, to acknowledge your employees for their contribution to your success? By Dale Dyck More... [829 views] A Quiz on Effective Hospitality Marketing in 2011 : Understanding and Using Complementary ToolsFor each of the last several years, I have felt honored to work with the award winning Short Course of the Texas Hotel & Lodging Association. TH&LA for the past six decades has annually offered a week-long course at a very attractive rate for rising hospitality professionals. The program includes a range of well known corporate and academic hospitality educators who lead interactive discussions on the leading topics of the day. By Dr. John Hogan CHE CHA CMH More... [673 views] Hotel Lawyer with Nuggets from JMBM's Meet the Money® 2011For all of our industry friends -- whether or not you were able to attend Meet the Money® 2011 in Los Angeles last week -- we will be posting on the Hotel Law Blog some of the invaluable information delivered by industry thought leaders at the conference. In the coming days and weeks, look for PowerPoint presentations, summaries of panel discussions and, of course, commentary. But today, we will whet your appetite with some sound bites -- nuggets of insight, analysis and humor -- from some of the best minds in the industry. By Jim Butler and the Global Hospitality Group® Hotel Lawyers More... [251 views] Lights, Cannes, Action!The absence of Vanity Fair-hosted party sets the tone for what promises to be a subdued 2011 Cannes Film Festival (May 11-22). Though perhaps there's something to be said for the movie industry's exercise in low-key luxury... By Sally Howard More... [349 views] Green Hotel Sustainability Plan, Strategies to Keep in MindSustainable this, organic that. The green movement is all the buzz in the hospitality industry. Many hotels and restaurants have embraced the movement, but many are still trying to sort it all out. Too often, being good stewards of the environment is perceived as a bleeding heart issue and the cost conflicts with the financial goals of the hotel property owner and operators. This is not true. In fact, with the right approach, the opposite is true. By Chris Lewis More... [600 views] Blackstone's Hilton Seeks to Be the Fastest-Growing Luxury Hotel CompanyBlackstone Group LP (BX)'s Hilton Worldwide chain, owner of the Waldorf Astoria brand, is aiming to be the world's fastest-growing luxury hotel company, said the executive in charge of its high-end properties. By Nadja Brandt More... [756 views] Hotel Le Bristol Paris: First Palace in ParisAfter having been awarded our 5th star in June 2010, Hotel Le Bristol Paris - long-established as one of the leading luxury hotels - has now become the first French hotel to be officially granted ‘Palace' status, at a ceremony held recently at the Pavilion Gabriel, in Paris. More... [620 views] Global Hospitality Newsletter: May 12, 2011It List: The Best New Hotels 2011From a pioneering farmstead in South Africa to a sexy Manhattan skyscraper, these are the year's best new hotels. More... [1368 views] Need PR and Marketing Help? Ask Away! Q& A with Jennifer Rodrigues of TravelInk’dToday's topic: I'm developing marketing campaign to try to attract summertime travelers to my property. Any ideas? By Jennifer Rodrigues More... [433 views] Rebranding Efforts Bearing Fruit as InterContinental Reports Solid First-Quarter ResultsInterContinental Hotels Group PLC IHG reported solid first-quarter results that were in line with our expectations. Revenue increased 9% (6% on a constant currency basis) to $396 million. Sales were driven by solid first-quarter global revPAR growth of 6.9%, with revPAR growth particularly strong in the U.S. (up 8.4%) and China (up 18.8%). More... [610 views] The Hotel Business of Experience and TransformationThe concept of Experiential Hospitality is proving its effectiveness as a marker of differentiation and positioning of the Hotels who apply it in the International Market; however, it is noteworthy to emphasize that the design of positive experiences is bringing about a new differentiating factor defined by Pine & Gilmore in their masterpiece The Experience Economy as the last link in the progression of economic value: we are talking about transformations. By Osvaldo Torres Cruz More... [806 views] Overcrowded, Overpriced and Overrated: Welcome to BritainWith the world's attention undoubtedly caught by the royal wedding, the nation's hoteliers, restaurateurs and tourist attraction operators will barely have time to take the bunting down before next year's Diamond Jubilee, and then the small matter of the 2012 Olympics Games. By Tom Peck More... [559 views] Ultrasound Cooking by Avant-Garde Chef Sang-Hoon DegeimbreSang-Hoon Degeimbre, who is a Korean Belgian, runs L'Air du Temps, a Michelin-rated two-star restaurant in Belgium. In 1975, when he was 5 years old, he was adopted by a family in Belgium, where he grew up, and in 1997, he opened his own restaurant. By Patrick Robineau More... [533 views] Caesars to License, Franchise Non-Gambling HotelsCaesars Entertainment Corp., the world's largest gambling company, is following one of its top competitors and many other top hoteliers by letting other developers use its brands and expertise to build non-gambling hotels. By Oskar Garcia More... [287 views] Global Hospitality Newsletter: May 11, 2011Hospitality Examples Observed From TSA Airline Security StaffIt seems the last several months has brought even more negative attention from the media about the TSA screeners, so I feel like it is a good time to share some positive examples of where I have experienced hospitality gestures being warmly extended. By Doug Kennedy More... [591 views] Hotelier of the Week: Arco BuijsArco Buijs, CEO of Steigenberger Hotels AG, talks to Tom Otley about a three-year, €100m investment plan for the group's two brands: Steigenberger Hotels and Intercity Hotels. More... [557 views] Middle East tourism: Waiting for Sunnier Times AheadFreedom is expensive. And in no other sector in the Arab world is it coming at a greater price than in tourism. By Simeon Kerr More... [510 views] Hotels Handing Fewer Rooms to Online Travel AgenciesWith more guests checking in, hotel companies are handing online travel agencies fewer rooms to sell, making it more difficult to find discounts. By Danielle Douglas More... [724 views] Corporations Focused on Cost Savings Even as Travel Budgets IncreaseGetThere, the world's leading travel and collaboration management solution, today announced the results of the 11th annual GetThere Corporate Travel Benchmark Survey. The survey revealed that while business travel is increasing, corporations are still heavily focused on reducing travel expenses. More... [494 views] Packer Slams Australian Tourism Efforts, As High Australian Dollar Forces Operators to Focus On Value, Domestic TravelGaming billionaire James Packer has added to concerns about the state of Australia's multi-billion-dollar tourism industry, arguing a change of focus is needed to keep the one of the nation's top-three export industries competitive. By Madeleine Heffernan More... [391 views] UNWTO announces 2011 Ulysses Prize and Awards winnersThe UNWTO Ulysses Awards reward initiatives and projects undertaken by public tourism institutions, tourism enterprises and non-profit institutions that have made a significant contribution to the advancement of tourism through innovation, in line with the United Nations Millennium Development Goals. More... [266 views] U.K. HotStats Confidence Monitor Q2 2011Confidence amongst UK hotel general managers remains positive in 2011. Looking towards the next three months, respondents are expecting an improvement in occupancy and room rate, with 63% either optimistic or very optimistic about their hotel's trading performance. More... [371 views] Global Hospitality Newsletter: May 10, 2011What Do Tourists (Really) Want: Development vs. PreservationHow sustainable is the present tourist model in its current form and at what cost? By Dietmar Kielnhofer More... [1347 views] Cozying Up to Online Travel AgenciesA response to the Cornell article, 'Brave New World: Online Hotel Distribution'. By Jean Francois Mourier More... [559 views] The Case for Skipping ClassWhat do America's schools have against travel? By Christopher Elliott More... [291 views] Hospitality Re-Defined: It All Starts with IntegrityHappy Birthday Hospitality Redefined! More... [530 views] The Top 500 Hotels On Expedia RevealedInsiders' Select is a global program that identifies the top hotels available on Expedia, based on "quality and value," rather than pure luxury. The ranking is determined primarily by Expedia customer reviews. Every year more than 500,000 reviews are submitted, verified and analyzed to compile the Insiders' Select list. More... [1330 views] Life Can Be Full of (Pleasant) SurprisesThe Hotel business never ceases to amaze me - especially when a property sets their mind and hearts into doing it right - instilling a great service culture into the operation. And no more obvious and pleasing is this, than when you encounter staff delivering service beyond ones normal expectations. By Terence Ronson More... [945 views] Holidays on the Beach: A Thing of the Past?A holiday experience instead of hanging out - Germans no longer want their holidays to be a passive affair. Latest ADAC Reisemonitor survey: round trips, city travel and cruises are becoming more and more popular with German holidaymakers More... [581 views] ReviewPro Announces Top 10 Hotels in London, Barcelona and Madrid According to Online Guest SatisfactionReviewPro, the leading B2B provider of online reputation and social media management solutions for the hotel sector, announce today a ranking of the 10 top rated hotels in London, Barcelona and Madrid based on guest satisfaction, as part of an initiative to create hotel rankings for the top 100 tourist destinations in the world. More... [1027 views] Global Hospitality Newsletter: May 9, 2011Leading Ladies of London: Anna-Marie Dowling Talks to ehotelier about Reaching the TopAnne-Marie Dowling is General Manager of Guoman's The Royal Horseguards hotel in Whitehall, and is a founder member of hospitality mentoring and careers group Leading Ladies of London, which aims to promote business excellence amongst women in the UK capital's hotel scene. She gave eHotelier her tips on reaching the top. More... [948 views] How The Roger Smith Hotel Reached Social Media Celebrity Status Through A 'Culture of Content'I recently spoke with John Knowles, Director at Innovation at Roger Smith Hotel in New York City about their approach to social publishing. The Roger Smith is often referred to as not just one of the most innovative hotels in the world, but also one of the most creative brands in social media - in any industry. In this article, you'll find some insights that John shared about the Roger Smith management philosophy, and how this guides their approach to digital publishing. By Josiah Mackenzie More... [1131 views] Hotels Don't Always Change the Sheets Between GuestsGlenn Robins is grossed out. As a frequent traveler, he assumed the sheets on hotel beds are changed between guests. By Christopher Elliott More... [1394 views] Hospitality Re-Defined: Is the Fear of "No" Stopping You in Your Tracks?Really, is it? Think about it. Can you think of an instance or instances where your fear of hearing "no" has kept you from making the request in the first place? By Dale Dyck More... [464 views] Tripadvisor Unveils the Worlds’ Best DestinationsTripAdvisor®, the world's largest travel site*, unveiled the winners of its 2011 Travellers' Choice Destination Awards, honouring the top destinations in Australia, the South Pacific and the world. Unlike any other awards, TripAdvisor's Travellers' Choice awards are based on the experiences of millions of travellers from around the world. More... [985 views] A Promising Spring for the European Hotel Industry GrowthCapping 2011's first quarter results, March stays in line with the continued growth of global performance of the hotel industry within the 27 countries of the European Union. In March, the two indexes remain positive, with a slight improvement in Occupancy Rate and a stronger push upward in Average Daily Rates. More... [825 views] Global Luxury Sales Forecast To Grow By 8% In 2011Strength in markets around the world is fueling an increase in luxury sales, which are projected to grow worldwide by 8 percent to €185 billion ($276 billion) in 2011, according to a survey released by a global luxury goods consultancy Tuesday in Milan. By Anthony DeMarco More... [500 views] Best Places To Meet A RoyalNow that Prince William is off the market, CheapHotels.com.au, has released a list of the best places for aspiring Princesses to try and snag the Prince of their dreams. More... [621 views] Global Hospitality Newsletter: May 6, 2011Best Practices in Social Publishing"What do we publish?" That is one of the most frequently asked questions I hear from hotels as they begin participating in social media. Content publishing can be a challenge for anyone but with the right systems, the process gets easier. In this article, we will examine the key parts of building an effective social publishing program. By Josiah Mackenzie More... [1268 views] Hotelier of the Week: Roeland VosTom Otley speaks to Roeland Vos, Starwood Hotels and Resorts' president of the EMEA region, about future growth across all the hotel group's brands. More... [651 views] Face Time is Key to Strong Business Relationships"More client face time for my dime," is a phrase that captures the results of Embassy Suites Hotels' Third Annual nationwide Business Travel Survey*. The survey offers an insightful look into the state of business travel, revealing perceptions on the importance of client face time and its implications when it comes to business relationships. It also gives an insider's look into hotel and flight preferences and the top destinations and airports for business travel. More... [1178 views] Global Hotel Market Proves Resilient in MarchThe global hotel market proved resilient in March 2011, according to data released today from Pegasus Solutions in The Pegasus View. Despite world events that had a significant impact on regional markets in Asia-Pacific, the Middle East and North Africa, Pegasus is reporting near-record growth on a worldwide scale in bookings and revenue for both the business and leisure sectors. More... [598 views] Mandarin Oriental Goes the Extra Mile for Guests"Marathon Monday" is what locals (endearingly) and service industry workers (anxiously) call the Boston Marathon. It is the oldest and one of the largest annual marathons worldwide, with 26,907 qualifying runners in 2011 from 90 countries and close to 500,000 spectators. While cheering supporters clink beers and runners pant through mile 25, the hotels surrounding the Copley Plaza finish line are buzzing to execute flawless promotions and services. By Laura Wolf More... [471 views] Dubai Launches New Hotel Classification SystemHotels, rest houses, serviced apartments and student accommodation in Dubai will be brought under a new classification, it was announced on Monday. By Saifur Rahman More... [732 views] Boutique Hotels Join Hands with ChainsFor hotelier Sant Chatwal, the decision to align one of his boutique hotels with lodgings giant Starwood Hotels & Resorts was not an easy one. By Helen Chernikoff More... [1024 views] Is It Crazy To Take A Mental Health Day?On a Monday morning, when I just couldn't bear the thought of going into the office and facing that same white wall again, I took my first mental health day. I knew needed it, but it was an uncomfortable decision. I wondered, was this really a legitimate use of a sick day? Was I being unprofessional? Was there something wrong with me if I needed this? More... [639 views] Global Hospitality Newsletter: May 5, 2011On the Move April 2011Global Staff Movements for April 2011 provided by Spectrum International. More... [2043 views] The First Step of Service: Be Eager to ServeHave you ever walked into a business and left before you were served? That scenario has happened to me multiple times. On past occasions, I left because the staff showed no sense of urgency to be of service. By Dr. Bryan K. Williams, DM More... [1400 views] Digital Detox Cacations: Check your iPhone at the Hotel DoorWi-Fi and big-screen TVs are expected amenities at most hotels and resorts these days, but an increasing number of destinations are now touting "offline" stays that restrict access to the Web and other technologies to encourage guests to power down and escape the ultra-connected outside world. More... [445 views] Caught in the Crossfire – the Impact of the Recent Uprisings in the Arab World on Regional Hotel ValuesThis article highlights the impact that the pro-democracy uprisings in countries such as Tunisia, Egypt and Libya have had on the region's hotels, including dramatic changes in values. By Tim P Smith More... [508 views] Eastern Europe’s Best Stag Weekend DestinationsThe 2011 edition of the Post Office's City Cost Barometer revealed the best value city destinations are all located in Eastern Europe, and Stag weekend organisers Eclipse Leisure know exactly what to do in each of the Top 5 destinations. More... [457 views] Cruise Ships May Save the Tourism Industry, If Only They'd Fit Under That BridgeCruise ships, business travel and major events will help save Australia's tourism industry, which is struggling as a result of the strong Australian dollar, a conference heard yesterday. By Angela Saurine More... [335 views] Westin Redefines Traditional Hotel Advertising with Innovative $30 Million Dollar CampaignToday, Westin Hotels & Resorts unveils its groundbreaking "For a Better You" ad campaign that uses artistic imagery to depict how the Westin brand experience is designed to help guests leave feeling better than when they arrived. More... [531 views] Can I Have the Barbie Suite? Hotels Play to Children's Fantasies to Sell RoomsHotels are turning to children's fantasy icons - such as Barbie, Shrek and Snow White - to sell rooms, possibly at higher prices, to attract families. By Barbara DeLollis More... [447 views] Global Hospitality Newsletter: May 4, 2011The Power of Thank YouCall me old fashioned or maybe even fashionable these days, but you can decide once you take the following into consideration. Business is tough enough without making waves, or so I am told, but when did saying ‘Thank You' become so difficult for us to realize the most basic of common courtesies? By Robert J Nyman More... [1722 views] Employee Engagement in Your Hotel- Communication across the GenerationsGreetings, readers. Today, we are exploring the second of three components to building Team Member Engagement at your hotel - Communication. By Jim Hartigan More... [1299 views] Bin Laden Death Potentially Has Ripple Effect On Business TravelPresident Obama has just announced that U.S. operatives in Pakistan have killed Osama bin Laden. I wanted to give you some initial thoughts on how these developments may affect us as business travelers. By Joe Brancatelli More... [760 views] Meeting the Need for Talent: A Baker's Dozen of QuestionsIn the hospitality industry with turnover rates often higher than the 50% referenced in the book regular economic times, the challenges can be even greater. This two part series will look at the issue of identifying, hiring and growing talent. By Dr. John Hogan CHE CHA CMH More... [580 views] Hotels, Camps Bracing for Onslaught of BedbugsThe American Northeast's bedbug problem is expected to worsen this summer as temperatures rise and vacationers increase traffic in hotels, entomologists and pest-control experts say. By Andrew Tangel More... [472 views] Comparing the Value of Hotel Program PointsHere are a couple of posts merged together. The first piece is my response to a FlyerTalk question on the relative value of 100,000 points in Hilton HHonors, Hyatt Gold Passport and IHG Priority Club. By Ric Garrido More... [594 views] Does Your Hotel Offer a Soundproof Stay?Mövenpick Hotel Deira has become one of the favourite hotels for those looking for calm in the city. The hotel has allocated a portion of its guest rooms to a 'Relax Zone'. According to the hotel's General Manager, Michael Nugent, some guests have asked for a dedicated space to relax and unwind. More... [567 views] Global Hospitality Newsletter: May 3, 2011Silence Isn’t Golden: 6 Things a Disgruntled Customer Won’t Tell YouAh, the things unhappy customers keep to themselves. If only they were as transparent as they claim the companies they're fighting aren't, life would be so much simpler for this consumer advocate. By Christopher Elliott More... [1352 views] Cornell & Vantage Strategy Study Online Marketing Practices of Lodging and Destination OrganizationIn an effort to determine benchmarks for online marketing practices and organization structures, a new study surveyed 426 senior marketing executives in lodging and destination organizations. More... [851 views] Case Study: Museum Hotel WellingtonDave Lemmon explains to us how the Museum Hotel improved its conversion rate by 100% & grew its online sales by 70% by focusing on both online marketing & the usability of its website. More... [547 views] China Bans Smoking in Restaurants, Hotels, Rail Stations, AirportsA ban on smoking in most public places in China goes into effect Sunday, a move that health experts say will help raise awareness of the dangers of smoking in a country where tobacco use is deeply ingrained. By Stephanie Ho More... [610 views] Creature Comfort Tops the List of Things You Miss When TravellingWhile we all love a good holiday, a new survey has revealed that there is no substitute for a good night's sleep even when travelling. Topping the list of things people miss when away from home was ‘my own bed', beating family into second place for one-in-five Brits in a study... More... [395 views] Parent Company Expedia Falls Behind OffspringIt looks like the namesake of the world's largest online travel company, Expedia, aka "the parent" - is becoming a drag on its "children" - Hotels.com and TripAdvisor - which are outperforming it in just about every respect according to the company's Jekyll and Hyde first quarter results (revenue up, profit down thanks to an expense blow out). By Martin Kelly More... [380 views] Hotels Unveil 2011 Season Music LineupRenaissance Hotels has announced its 2011 musical lineup as it heads into the second season of its in-hotel music program. More... [278 views] The Radisson Blu Schwarzer Bock Hotel, Wiesbaden Celebrates Its 525th AnniversaryWith its first documentary mention in 1486, it is considered to be the oldest Grand Hotel in Germany. At that time, St. Peter's Basilica in Rome and St. Basil's Cathedral on the Red Square in Moscow did not exist, America and the Amazon were not discovered, and Martin Luther was just three years old. More... [330 views] Global Hospitality Newsletter: May 2, 2011Hilton Promises to Combat Child Sex TraffickingIn an important milestone for activists who fight child sex trafficking, Hilton Worldwide has promised to combat the ugly problem, becoming just the second US-based hotel company to sign the international code of conduct known as "The Code." By Barbara De Lollis More... [877 views] Hospitality Re-Defined: Environmentally Friendly Bathroom AmenitiesWhat ever happened to the push to move towards amenity dispensers in hotel guestroom bathrooms? By Dale Dyck More... [803 views] Check In to London's Hot New Hotel SceneSince opening in February, W London has set out to transform touristy Leicester Square into the city's coolest address. From its translucent exterior that changes colour according to the time of day, to the jet-black reception area that's festooned with sparkling disco balls, it has a club-like look and feel. By Mercedeh Sanati More... [578 views] Hotel Lawyer: What is Happening with the Condo Hotel Sector?Condo hotels have not been in the news for some time, and as hospitality transactions heat up, many are now wondering how and when this niche product will be resurrected. By Jim Butler and the Global Hospitality Group® Hotel Lawyers More... [445 views] Attractions at Legoland’s First Theme Park in AsiaSome 15,000 model structures made from an estimated 30 million Lego bricks, along with over 40 interactive rides, shows and attractions, will be the main features at Legoland Malaysia that is set to open late next year. More... [451 views] Fall in Post Quake Outbound Departures Reaches Bottom in JapanThe Japanese outbound departures seem to have stabilized by the middle of April following the plunge due to the Earthquake (Tohoku-Kanto Earthquake) in March. More... [403 views] More Guests Check Into Abu Dhabi HotelsAbu Dhabi hotels recorded a 10 per cent increase in hotel guests in the first three months of this year compared to the same period a year earlier, the Abu Dhabi Tourism Authority (ADTA) said yesterday in a statement. By Shweta Jain More... [473 views] Starwood Marks Milestone with The Chatwal New YorkStarwood Hotels & Resorts Worldwide Inc. (NYSE: HOT) has signed a license agreement with The Chatwal New York, an acclaimed 83-room property in Manhattan's Theater District, marking The Luxury Collection brand's debut in New York. More... [477 views] 
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ehotelier Hospitality News Archives: May 2011Global Hospitality Newsletter: May 31, 2011Global Hospitality Newsletter: May 30, 2011Global Hospitality Newsletter: May 27, 2011Global Hospitality Newsletter: May 26, 2011Global Hospitality Newsletter: May 25, 2011Global Hospitality Newsletter: May 24, 2011Global Hospitality Newsletter: May 23, 2011Global Hospitality Newsletter: May 20, 2011Global Hospitality Newsletter: May 19, 2011Global Hospitality Newsletter: May 18, 2011Global Hospitality Newsletter: May 17, 2011Global Hospitality Newsletter: May 16, 2011Global Hospitality Newsletter: May 13, 2011Global Hospitality Newsletter: May 12, 2011Global Hospitality Newsletter: May 11, 2011Global Hospitality Newsletter: May 10, 2011Global Hospitality Newsletter: May 9, 2011Global Hospitality Newsletter: May 6, 2011Global Hospitality Newsletter: May 5, 2011Global Hospitality Newsletter: May 4, 2011Global Hospitality Newsletter: May 3, 2011Global Hospitality Newsletter: May 2, 2011
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