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ehotelier Hospitality News Archives: May 2011
Global Hospitality Newsletter: May 31, 2011
The vast quantity of consumer information available on the internet can be used to help hospitality firms to manage their brands more effectively, according to presentations in the inaugural Cornell Hospitality Research Summit (CHRS).
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Forget the hype about grand lobbies, posh restaurants and fancy amenities - the epitome of 5 star luxury for me is an outstanding bathroom. And I'm not referring only to the most expensive suites...if you're paying a top-end room rate, then great bathrooms ought to come as standard. But lovely bathrooms in London hotels in standard rooms are fairly rare. By Rajul
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The persistently weak economy has forced many lodging property owners to set their valuation and profitability objectives completely aside to focus all efforts on simply maintaining property viability. A combination of low valuations, apathetic equity markets, stagnant debt markets and weak consumer demand has severely compromised, and continues to weigh heavily on, the lodging sector's financial health. By Jason Bass
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A macaroon which resembles a yo-yo, candy marbles, a pirate bonbon, marzipan tennis balls... these are just some examples of what the readers will find in this singular book. It is not a matter of trivializing the noble trade of pastry, nor of attacking traditional pastry and petit-fours.
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Bob Slattery booked a room at La Maltese Estate Villa, a hotel that exudes the ambience of a privileged "members only" private club in Santorini, Greece. The rate? An unbelievable $110 per night, snagged through the site Vacationist.com.
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The owners of a stylish but unsuccessful hotel in Honolulu sued on Thursday to end their management agreement with Marriott International Inc., claiming that the company has failed to make a flashy new hotel brand a success. By Alexandra Berzon
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Volcano Grimsvotn: How is the European Response Different to the Eyjafjallajokull Eruption Last Year?
The Eyjafjallajokull volcano erupted in April 2010, causing prolonged closure of European airspace. 100,000 flights were cancelled during the volcanic ash crisis in April 2010, with over 10 million people affected. 8,200 flights were cancelled on the first day of the crisis alone.
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Summer may be the time of year for relaxation, spending time with friends and happy hours al fresco, but for many Americans, adding the pressure of an expanding social calendar and kids out of school to an already packed work-week can cause stress levels to skyrocket. By Meghan Casserly
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Global Hospitality Newsletter: May 30, 2011
Don’t Bring a Knife to a Gun Fight: Why Hoteliers Need to Arm Themselves with the Right Strategies and Technology
Complacency breeds mediocrity. While competition has been brutal in North America and Europe in recent years as hotels fought to survive and grow their market share in the midst of the worst economic downturn in recent memory, for hotels in Sydney, Bali, or Singapore, you probably have avoided the cutthroat tactics seen in other markets. Some hoteliers in Europe and North America adopted incorrect tactics or engaged in unnecessary price wars to try and attract business, but equally so, many hoteliers looked to best of breed technology and innovative strategic approaches to attract and keep business. By Erik Munoz
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Hospitality Re-Defined: Are You So Quick to Judge a Book by its Cover That You Are Missing Out on Some Great People?
I am a VERY judgmental person. I know that I am. I often wish it was not the case, but it's a reflex that I simply have no control over. By Dale Dyck
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Worldhotels, the independent hotels affiliate group, has reported first quarter bookings up 20% year on year. The figure also represents an increase of 33% on the pre-recession first quarter of 2008. By Gary Noakes
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DoubleTree by Hilton is launching a year-long, global rebranding initiative that includes operational, marketing, advertising, online, social media and internal/external communications channels. The multimillion=dollar awareness initiative is the largest brand campaign for the brand in nearly two decades. By Tanya Irwin
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Hamelin, the German provincial town famous for its 16th-century Pied Piper, was at the centre of an embarrassing row yesterday after one of its premier hotels admitted holding mock "prison parties" for guests in cellars once used by the Nazis to torture and murder their opponents. By Toni Paterson
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The following exchange happened once twenty years ago - and then it happened a second time.... By Mike Oppenheim
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Four Seasons Hotels and Resorts Invite Guests to Make a Positive Impact in Communities Around the World
Travelling may be time to get away from it all, but for many it's also an opportunity to learn about other people and places, and have a positive impact on the communities they visit.
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Opening of Bella Sky adds even more empty rooms to a city needing guests. By Peter Stanners
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Global Hospitality Newsletter: May 27, 2011
We all have them. You know those customers that we wish we had 10, 20 (fill in the blanks) more like them! If you don't know what the customers you want looks like, market segment, demand periods, rate sensitivity, etc. you will have to keep settling for the inquiries that come in over the phone - even if they are ‘shopping' you and all the other hotels in your market.
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With today's hastened technology, revenue channels emerge almost instantly. If it's not an entirely new channel that emerges, it's an evolution from one channel into another, such as the mobile channel, which has grown exponentially in the last two years. With each new channel comes an entirely new fee system and distribution network that adds new, sophisticated levels to revenue management. By Jean Francois Mourier
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Internet analytics. Even the name sounds complicated (and pretty boring!); however, collecting and measuring your hotel's image from internet sources, measuring loyalty and communicating with your target consumers in the internet era is far from difficult and is of upmost importance for hoteliers who want to make sure that they get the best "bang" for their marketing buck. By Jennifer Rodrigues
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You've worked really hard and now have yourself a mighty impressive roster of regular guests. You've diligently cultivated your relationships with them and other qualified targets through regular communications, generous rewards programs and the occasional discount or comp. You let them know they are valuable to you and entice them to book and rebook. And they do, but in fewer and fewer numbers thanks to the down economy. By Mary Song
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We decided to take a dramatically different approach in this column and had a marvelous interview with Professor Mark Newton, Ed. D. Program Director at Gwinnett Technical College in the greater Atlanta, Georgia (USA) area. Newton is also a Hospitality Consultant in his role as President at Newton's LAW and a Professional Speaker at Crossroads Career Networking Group. By Dr. John Hogan
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As European economies attempt to recover from the financial crisis, there is one sector that already appears to be well on the road to recovery - hotels. By Shanaz Musafer
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Al Habtoor Group, a UAE-based diversified conglomerate, will solely fund the world's first Fashion Hotel in Dubai and is currently working with Fashion TV to finalise the location within the emirate. By Parag Deulgaonkar
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The Goring Hotel has had its fair share of attention over the past couple of months; it was of course the hotel where Kate Middleton spent the night before the Royal Wedding with her family taking the entire place over, as widely reported in the British TV news and other media.
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Global Hospitality Newsletter: May 26, 2011
Hotels could arm employees with panic buttons but are unlikely to put security cameras in hotel rooms following the alleged sexual assault of a maid by former IMF Managing Director Dominique Strauss-Kahn, industry executives said on Tuesday. By Martinne Geller
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Want to take a long hot bath the next time you're on the road? Good luck finding a tub. By Charisse Jones
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If Ian Schrager's invention of the boutique hotel concept in 1984 signified "The Big Bang" in the hotel industry, we may well be in store for another with his new brand, PUBLIC. Always the rebel, Schrager leads the pack and sets trends, never follows them. Now in his fourth decade of creating magic with groundbreaking experiences in nightlife, hospitality and residential living, Schrager has nothing left to prove; but he still has something to say.
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Today's topic: Is video worth the time, effort and cost for marketing hotels? By Jennifer Rodrigues
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Scotland and Iceland have again borne the brunt of the Icelandic ash cloud disruption. Flights to and from Scottish airports were cancelled by several carriers this morning, with travellers being advised to check with airlines to see if flights will resume this afternoon.
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The Deloitte Hotel Market Outlook Q2/2011 today reported that key demand drivers to the Tourism, Hospitality and the Leisure sector have softened. This is due primarily to the marauding $A, amid a climate of uncertainty with anticipated higher interest rates on the one hand and the continued national ‘swing' to savings on the other.
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As we have reported in the Hotel Law Blog, the US Department of Justice has revised the regulations implementing the Americans with Disabilities Act (ADA) for the first time in nearly 20 years. While the revisions to the ADA Regulations include broad changes in many areas, today's blog focuses on the changes to Reservation Policies. By Jim Butler
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Dozens of hotels in Amsterdam have drawn up a blacklist with the names of guests they don't want to see back in their hotel. People who wreck their rooms, steal hotel belongings or harass the chambermaids will be entered into a so-called ‘warning register' and won't be able to check in at other hotels. By Belinda van Steijn
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Global Hospitality Newsletter: May 25, 2011
With user-generated content commanding so much attention these days, are travel shoppers paying attention to hotel-generated content anymore? By Daniel Edward Craig
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Social Media as it is called today, has actually existed for centuries, probably even longer. People are social by nature and they need to be in contact with others and share news, views, sorrows and joy. And they do it by meeting-up, talking, celebrating, asking questions, helping each other etc. The only thing that has changed over time, are the instruments we use. And they lead to a larger geographical reach and often to a much higher speed. By Gaby Feile
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Sara Turner speaks to Niki Leondakis, chief operating officer of US-based Kimpton Hotels, about the group's history and future plans, plus why green is high on the agenda and boutique is best for the business traveller.
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Social media is a great way for hotels to establish relationships and build loyalty with customers, but it can also create problems if not used correctly. By following a few key principles, hotels can avoid pitfalls and make the most of their investment in social media. By Jeff Florian
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The ICCA rankings cover meetings organised by international associations which take place on a regular basis and which rotate between a minimum of three countries. The data represents a "snapshot" of qualifying events in the ICCA Association Database as sampled on 9 May 2011. By Mathijs Vleeming
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Hospitality eBusiness Strategies (HeBS Digital), the industry's leading full-service hospitality digital marketing firm, this month celebrates ten years of generating groundbreaking returns for hoteliers through award-winning websites and digital marketing campaigns.
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STR and STR Global releases global hotel development pipelines for the Asia/Pacific, Caribbean/Mexico, Central/South America, Europe, and Middle East/Africa regions for April 2011.
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Three staff at tour operator Seasons now have lift-off to sell Virgin Galactic space trips.
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Global Hospitality Newsletter: May 24, 2011
No request is too small or large for Frank Hernandez, a Halekulani lobby concierge and member of the elite Les Clefs d'Or, an international association of top hotel lobby concierges. By Allison Schaefers
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Hotel housekeepers say they often feel a twinge of fear when they slide the key card, turn the door handle and step into a room to clean it. What will they find? By Chris Hawley
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Assemblyman Rory Lancman proposed new legislation on Sunday that would require hotels to supply their staff with an alert device in case of an emergency, such as assault. By Catherine Yang
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Hotel Lawyer with fresh perspectives on the hotel industry from Smith Travel. When the hotel lawyers of JMBM's Global Hospitality Group® hosted their 21st annual hotel conference recently, Jan Freitag of Smith Travel Research gave a very interesting update and some fresh perspectives on the hotel industry, including: By Jim Butler
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Craving a last burst of irresponsibility and armed with precious insider information, Paul Carr decided to see whether he could live - not only well, but cheaply - in hotels for a year.
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Business travel has accounted for one third of growth in global trade over the past decade, improved global corporate productivity tenfold and created millions of jobs worldwide, according to the latest economic impact research released by the World Travel & Tourism Council (WTTC).
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The scale and impact of the earthquake, tsunami and resulting nuclear accident on Japan's Travel & Tourism industry will depend on how willing international visitors and Japanese people are to travel again. This was one of the key findings from research by WTTC / Oxford Economic report that was released during the 11th Global Travel & Tourism Summit in Las Vegas.
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The innovative Foodpairing platform is to ingredients what the thesaurus is to words - a source of inspiration allowing creative chefs to unlock a brand new potential combination of flavors. By Patrick Robineau
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Global Hospitality Newsletter: May 23, 2011
Under a U.S. Department of Labor rule, which went into effect May 5, 2011, employers must comply with specific procedures if they seek to claim a tip credit for wages paid to employees who receive tips in addition to a cash wage. The government FAQ sheet was reprinted there with details and of course, the DOL web site has all of the information.By Dr. John Hogan CHE CHA CMHS
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Continued from last week: What did Google's new Head of Travel for South-east Asia, Ali Yilmaz, discover when he set out to answer the question; 'If I am a small hotel and had money for only one thing - website or Facebook - what should I do?' By Yeoh Siew Hoon
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Speaking during The Hotel Show on Tuesday 17 May at Dubai International Exhibition and Convention Centre, Michael Scully, Managing Director Hospitality at Dubai-based hotel developer, Seven Tides, pinpointed innovation and authenticity as the key dynamics for hotel differentiation rather than brand conformity and 'corporate' design aesthetics.
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Social media and mobile applications offer travel management companies (TMCs) a new way of engaging with clients, according to a leading business travel figure. By Sara Turner
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The winners of this year's Tourism for Tomorrow Awards were announced during a special welcome dinner that took place at the opening ceremony of the Global Travel & Tourism Summit in Las Vegas on 17 May, organised by the World Travel & Tourism Council (WTTC).
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Dominique Strauss-Kahn was granted bail on Thursday after he was formally indicted over accusations he tried to rape a hotel maid. By Jon Swaine
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The family of a man who met a bizarre and tragic end by being sucked into a jacuzzi at a Bahamian resort is suing the hotel for negligence, emotional distress and false imprisonment.
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Besides performing the prescribed duties, a hotel's general manager may have to go beyond the obvious, in pressing times. He has to keep his staff motivated and driven, despite pressures. He leads from the front, to keep the hotel in its topmost form. Read on to know more on the hotel general manager job description. By Mukta Gaikwad
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Global Hospitality Newsletter: May 20, 2011
As the economy in much of the world is beginning to show more optimistic results in hospitality and other industries, the need to identify, hire, train, and retain quality staff has resurfaced as a major issue. By Dr. John Hogan CHE CHA CMH
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As Robert Nyman sees it you can reinvigorate your F&B staff by engaging them in the decision making process. Here's how. By Robert J. Nyman
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In May, the average cost of a standard double room in one of Europe's 50 most popular cities is 117 pounds - the highest European average since October 2008. Prices rose in 47 of the top 50 cities, and a weaker exchange rate makes travel to the rest of Europe even more expensive for British travellers. In the UK, prices remained steady with the exception of Edinburgh, whose hotel rates rose 15%. These are the findings of the trivago Hotel Price Index (tHPI) prepared each month by the hotel price comparison website www.trivago.co.uk.
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Sometimes, it starts with a simple request for extra blankets. By Vanessa Lu
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Culinary vacations are an ideal way to immerse yourself in a nation's culture and give you a lasting souvenir - the ability to reproduce delectable dishes in your own kitchen. To help foodies take a delicious journey around the world, HotelsCombined.com names the top hotel cooking classes that let you savor travel memories at home. Whether making al dente pasta in Italy or rolling sushi in Japan - learn something new and delight in the local delicacies. Bon Appétit!
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Even as unrest has shut down tourism in much of the Arab world, hoteliers are enjoying a boom in the hospitality industry in relatively safer havens in the region. Analysts say leisure, business tourism and big conferences are being redirected from places like Egypt and Bahrain to Dubai and Doha. By Sara Hamdan
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The growing hospitality industry has been hit hard by a manpower shortage. Industry estimates indicate a shortfall of 30 to 40 per cent in the supply of quality workforce. While hotels are trying to cope with internal means, with many more expected to come up, the manpower concern will only multiply. By Ruchika Chitravanshi & Nivedita Mookerji
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The United Kingdom hotel industry reported positive revenue-per-available-room growth in the first-quarter of 2011, according to data from STR Global, the leading provider of market data to the world's hotel industry.
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Global Hospitality Newsletter: May 19, 2011
Thoughts You're Too Embarrassed to Question Out Loud. By Mary Song
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There seems a lot of disagreement of blogging is still effective in the days of micro-blogging sites like Twitter and age of social media like FaceBook. At Xotels we have been managing hotel blogs, and are achieving good results through a well thought out strategy. And this is the key for hotel internet marketing; you need a plan to get somewhere. By Patrick Landman
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I live in an urban centre and I had arranged to meet someone a few blocks from where I live, at a nearby Starbucks, just the other day. By Dale Dyck
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Mark Woodworth of PKF is one of my favorite industry experts when it comes to getting meaningful information and helpful forecasts. He lived up the highest expectations at JMBM's recent Meet the Money® conference. Here is his slide presentation where Mark addressed a lot of critical questions we all want the answers for: By Jim Butler
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Under siege by thieves who regularly got their hands on old-fashioned room keys, hotels in New York began using electronic locks on their doors in 1977, led by the fabled, fusty Algonquin. The new keys would be plastic, with a magnetic strip swiped through a card reader on the door. By Jim Dwyer
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Two reports out today claim that money worries are hitting the holiday budgets of mature travellers. The latest Saga Quarterly Report shows the over-50s are cutting back considerably on discretionary spending, and a third are spending less on holidays and short breaks.
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If there's one U.S. industry that's found a home in China, it's the lodging business. By Heesun Wee
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What makes a hotel a winner? This year's list of finalists is charmingly retro, but embraces such new and glamorous hotels as the Shangri-La, Muscat: a whole new world of fly'n'flop. By Victoria Mather
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Global Hospitality Newsletter: May 18, 2011
Analyzing What's Really Important In Online Reviews. By Larry Mogelonsky, P. Eng., MBA
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The 58th International Congress of Les Clefs d'Or Concierges addresses emerging trends in Guest Satisfaction and Exceptional Guest Experiences around the World.
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Afternoon tea is a quintessentially English tradition and it's no surprise that London hotels do a roaring trade in it. As of late however, its popularity has soared and according to the London Evening Standard, some hotels are now putting on six sittings of afternoon tea every day to keep up! By Rajul
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Why are training managers so afraid of training metrics? By Joe Thomas, Ph.D.
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The International Wine Challenge (IWC), the world's most prestigious and influential independent wine competition, today unveiled its greatly anticipated 2011 results at the London International Wine Fair (LIWF).
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Jim Anhut sees plenty of fertile ground in the Washington area. The chief development officer for InterContinental Hotels Group in the Americas expects a crop of 13 hotels in the region to soon fly the company's brand flags. By Danielle Douglas
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It's the news people have been waiting to hear: you CAN have bedbug peace of mind.
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Visa's 'Tourism Outlook: Australia' report shows visitors are increasingly searching for ways to stretch their travel budgets
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Global Hospitality Newsletter: May 17, 2011
Have you ever stayed in a hotel or eaten in a restaurant where the staff and management have been so hell bent on the rules that it's impossible to get what you want? I'm sure we all have. And will we ever go back there? I doubt it. By Caroline Cooper
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When I met Ali Yilmaz, the new Head of Travel for Google in South-east Asia, he had just been in his new role five and a half weeks. 'That's four weeks short of the movie,' I said. 'So if you were making a movie about those five and a half weeks, what would it be called?' By Yeoh Siew Hoon
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Amy Spark and Sam Weston Reveal How They Manage Social Communication For Apex Hotels. By Josiah Mackenzie
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The head of the International Monetary Fund was removed from a Paris-bound flight in New York minutes before takeoff Saturday afternoon and was arrested in connection with a sexual assault on a housekeeper at a Manhattan hotel earlier that day. By Zachary A. Goldfarb
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Some holidays you want to enjoy the sleek and chic luxury of a cutting-edge hotel. Boutique hotel collection Mr & Mrs Smith's offers those seeking a stylish getaway its top 10 picks for an edgy escape.
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A top European hotel chain is set to open shop in Kenya next year, ushering in competition for the growing number of tourists at a time of increased interest in the country's hospitality business by multinationals. By Kui Kinyanjui
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The European hotel industry is showing steady signs of growth, although it is yet to recover to pre-downturn levels, according to data released today by American Express Business Insights, the data analytics and consulting arm of American Express.
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Frequent fliers who take advantage of cheap travel options flying on cheap airplane tickets or purchasing discount travel packages often are on the lookout for something different when selecting hotels. There is an emerging trend among new Asian hotels to embrace their local settings. By Sdrobinson
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Global Hospitality Newsletter: May 16, 2011
Iraq has long been off the radar for global hotel chains, as war has raged across the country. But now, following the declared end of combat, the big international operators, which are rapidly expanding throughout the Middle East, are starting to examine opportunities in the country. By Rebecca Bundhun
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Catherine Chetwynd speaks to Jon A. Cummins, chief operating officer of Amerimar Enterprises, about its acquisition of the St. Ermin's hotel in London SW1 and future plans for the property.
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Forget Pringles chips and Snickers bars. Hotels are increasingly replacing mainstream candy, chips, beverages and other mini-bar treats with locally made indulgences. By Barbara De Lollis
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The European Travel Commission (ETC) has just published its first quarterly report on European Tourism in 2011 - Trends & Prospects. The following gives a brief overview of the report for the first quarter of 2011.
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Fitted or flat? That's the weighty question facing the California Legislature, which is considering a bill that would regulate what type of sheets can be used on hotel bed mattresses across the state. By Michelle Macaluso
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The U.S. Travel Association unveiled a plan to create 1.3 million U.S. jobs and add $859 billion to the U.S. economy by 2020 by reforming an antiquated visa process that often drives international travelers to other countries. The heart of U.S. Travel's plan is to increase staffing, reduce visa interview wait times and expand the Visa Waiver Program.
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St Tropez has more hotels per head of permanent population (60 for 6,000) than almost anywhere else in France. Not one of them is cheap. By Anthony Peregrine
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Working in the service industries is never easy-just ask some delivery guys-but it sure can be funny. Having seen our fair share of Fawlty Towers, we knew that hotels could be hotbeds of humor, but the truly absurd questions that appear on the Guests From Hell Twitter feed really hammer the point home... By Garth Johnston
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Global Hospitality Newsletter: May 13, 2011
Welcome to Part III in our three-part series on the "hotel team member engagement" journey. So far, we've discussed two important facets of employee engagement: Trust and Communication. Our last (but certainly not least important) topic is Participation. While I doubt any hotel manager needs to hear how important it is to build team member participation in your properties, I think it is useful to review some ideas for how to increase the level of team member participation in your hotel. So, without further ado-the envelope...err, I mean the ideas, please ... By Jim Hartigan
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Sounds simple enough, doesn't it? But how often do you make a point, find a reason, to acknowledge your employees for their contribution to your success? By Dale Dyck
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For each of the last several years, I have felt honored to work with the award winning Short Course of the Texas Hotel & Lodging Association. TH&LA for the past six decades has annually offered a week-long course at a very attractive rate for rising hospitality professionals. The program includes a range of well known corporate and academic hospitality educators who lead interactive discussions on the leading topics of the day. By Dr. John Hogan CHE CHA CMH
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For all of our industry friends -- whether or not you were able to attend Meet the Money® 2011 in Los Angeles last week -- we will be posting on the Hotel Law Blog some of the invaluable information delivered by industry thought leaders at the conference. In the coming days and weeks, look for PowerPoint presentations, summaries of panel discussions and, of course, commentary. But today, we will whet your appetite with some sound bites -- nuggets of insight, analysis and humor -- from some of the best minds in the industry. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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The absence of Vanity Fair-hosted party sets the tone for what promises to be a subdued 2011 Cannes Film Festival (May 11-22). Though perhaps there's something to be said for the movie industry's exercise in low-key luxury... By Sally Howard
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Sustainable this, organic that. The green movement is all the buzz in the hospitality industry. Many hotels and restaurants have embraced the movement, but many are still trying to sort it all out. Too often, being good stewards of the environment is perceived as a bleeding heart issue and the cost conflicts with the financial goals of the hotel property owner and operators. This is not true. In fact, with the right approach, the opposite is true. By Chris Lewis
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Blackstone Group LP (BX)'s Hilton Worldwide chain, owner of the Waldorf Astoria brand, is aiming to be the world's fastest-growing luxury hotel company, said the executive in charge of its high-end properties. By Nadja Brandt
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After having been awarded our 5th star in June 2010, Hotel Le Bristol Paris - long-established as one of the leading luxury hotels - has now become the first French hotel to be officially granted ‘Palace' status, at a ceremony held recently at the Pavilion Gabriel, in Paris.
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Global Hospitality Newsletter: May 12, 2011
From a pioneering farmstead in South Africa to a sexy Manhattan skyscraper, these are the year's best new hotels.
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Today's topic: I'm developing marketing campaign to try to attract summertime travelers to my property. Any ideas? By Jennifer Rodrigues
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InterContinental Hotels Group PLC IHG reported solid first-quarter results that were in line with our expectations. Revenue increased 9% (6% on a constant currency basis) to $396 million. Sales were driven by solid first-quarter global revPAR growth of 6.9%, with revPAR growth particularly strong in the U.S. (up 8.4%) and China (up 18.8%).
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The concept of Experiential Hospitality is proving its effectiveness as a marker of differentiation and positioning of the Hotels who apply it in the International Market; however, it is noteworthy to emphasize that the design of positive experiences is bringing about a new differentiating factor defined by Pine & Gilmore in their masterpiece The Experience Economy as the last link in the progression of economic value: we are talking about transformations. By Osvaldo Torres Cruz
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With the world's attention undoubtedly caught by the royal wedding, the nation's hoteliers, restaurateurs and tourist attraction operators will barely have time to take the bunting down before next year's Diamond Jubilee, and then the small matter of the 2012 Olympics Games. By Tom Peck
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Sang-Hoon Degeimbre, who is a Korean Belgian, runs L'Air du Temps, a Michelin-rated two-star restaurant in Belgium. In 1975, when he was 5 years old, he was adopted by a family in Belgium, where he grew up, and in 1997, he opened his own restaurant. By Patrick Robineau
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Caesars Entertainment Corp., the world's largest gambling company, is following one of its top competitors and many other top hoteliers by letting other developers use its brands and expertise to build non-gambling hotels. By Oskar Garcia
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Global Hospitality Newsletter: May 11, 2011
It seems the last several months has brought even more negative attention from the media about the TSA screeners, so I feel like it is a good time to share some positive examples of where I have experienced hospitality gestures being warmly extended. By Doug Kennedy
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Arco Buijs, CEO of Steigenberger Hotels AG, talks to Tom Otley about a three-year, €100m investment plan for the group's two brands: Steigenberger Hotels and Intercity Hotels.
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Freedom is expensive. And in no other sector in the Arab world is it coming at a greater price than in tourism. By Simeon Kerr
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With more guests checking in, hotel companies are handing online travel agencies fewer rooms to sell, making it more difficult to find discounts. By Danielle Douglas
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GetThere, the world's leading travel and collaboration management solution, today announced the results of the 11th annual GetThere Corporate Travel Benchmark Survey. The survey revealed that while business travel is increasing, corporations are still heavily focused on reducing travel expenses.
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Packer Slams Australian Tourism Efforts, As High Australian Dollar Forces Operators to Focus On Value, Domestic Travel
Gaming billionaire James Packer has added to concerns about the state of Australia's multi-billion-dollar tourism industry, arguing a change of focus is needed to keep the one of the nation's top-three export industries competitive. By Madeleine Heffernan
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The UNWTO Ulysses Awards reward initiatives and projects undertaken by public tourism institutions, tourism enterprises and non-profit institutions that have made a significant contribution to the advancement of tourism through innovation, in line with the United Nations Millennium Development Goals.
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Confidence amongst UK hotel general managers remains positive in 2011. Looking towards the next three months, respondents are expecting an improvement in occupancy and room rate, with 63% either optimistic or very optimistic about their hotel's trading performance.
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Global Hospitality Newsletter: May 10, 2011
How sustainable is the present tourist model in its current form and at what cost? By Dietmar Kielnhofer
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A response to the Cornell article, 'Brave New World: Online Hotel Distribution'. By Jean Francois Mourier
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What do America's schools have against travel? By Christopher Elliott
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Happy Birthday Hospitality Redefined!
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Insiders' Select is a global program that identifies the top hotels available on Expedia, based on "quality and value," rather than pure luxury. The ranking is determined primarily by Expedia customer reviews. Every year more than 500,000 reviews are submitted, verified and analyzed to compile the Insiders' Select list.
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The Hotel business never ceases to amaze me - especially when a property sets their mind and hearts into doing it right - instilling a great service culture into the operation. And no more obvious and pleasing is this, than when you encounter staff delivering service beyond ones normal expectations. By Terence Ronson
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A holiday experience instead of hanging out - Germans no longer want their holidays to be a passive affair. Latest ADAC Reisemonitor survey: round trips, city travel and cruises are becoming more and more popular with German holidaymakers
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ReviewPro Announces Top 10 Hotels in London, Barcelona and Madrid According to Online Guest Satisfaction
ReviewPro, the leading B2B provider of online reputation and social media management solutions for the hotel sector, announce today a ranking of the 10 top rated hotels in London, Barcelona and Madrid based on guest satisfaction, as part of an initiative to create hotel rankings for the top 100 tourist destinations in the world.
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Global Hospitality Newsletter: May 9, 2011
Anne-Marie Dowling is General Manager of Guoman's The Royal Horseguards hotel in Whitehall, and is a founder member of hospitality mentoring and careers group Leading Ladies of London, which aims to promote business excellence amongst women in the UK capital's hotel scene. She gave eHotelier her tips on reaching the top.
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I recently spoke with John Knowles, Director at Innovation at Roger Smith Hotel in New York City about their approach to social publishing. The Roger Smith is often referred to as not just one of the most innovative hotels in the world, but also one of the most creative brands in social media - in any industry. In this article, you'll find some insights that John shared about the Roger Smith management philosophy, and how this guides their approach to digital publishing. By Josiah Mackenzie
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Glenn Robins is grossed out. As a frequent traveler, he assumed the sheets on hotel beds are changed between guests. By Christopher Elliott
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Really, is it? Think about it. Can you think of an instance or instances where your fear of hearing "no" has kept you from making the request in the first place? By Dale Dyck
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TripAdvisor®, the world's largest travel site*, unveiled the winners of its 2011 Travellers' Choice Destination Awards, honouring the top destinations in Australia, the South Pacific and the world. Unlike any other awards, TripAdvisor's Travellers' Choice awards are based on the experiences of millions of travellers from around the world.
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Capping 2011's first quarter results, March stays in line with the continued growth of global performance of the hotel industry within the 27 countries of the European Union. In March, the two indexes remain positive, with a slight improvement in Occupancy Rate and a stronger push upward in Average Daily Rates.
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Strength in markets around the world is fueling an increase in luxury sales, which are projected to grow worldwide by 8 percent to €185 billion ($276 billion) in 2011, according to a survey released by a global luxury goods consultancy Tuesday in Milan. By Anthony DeMarco
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Now that Prince William is off the market, CheapHotels.com.au, has released a list of the best places for aspiring Princesses to try and snag the Prince of their dreams.
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Global Hospitality Newsletter: May 6, 2011
"What do we publish?" That is one of the most frequently asked questions I hear from hotels as they begin participating in social media. Content publishing can be a challenge for anyone but with the right systems, the process gets easier. In this article, we will examine the key parts of building an effective social publishing program. By Josiah Mackenzie
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Tom Otley speaks to Roeland Vos, Starwood Hotels and Resorts' president of the EMEA region, about future growth across all the hotel group's brands.
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"More client face time for my dime," is a phrase that captures the results of Embassy Suites Hotels' Third Annual nationwide Business Travel Survey*. The survey offers an insightful look into the state of business travel, revealing perceptions on the importance of client face time and its implications when it comes to business relationships. It also gives an insider's look into hotel and flight preferences and the top destinations and airports for business travel.
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The global hotel market proved resilient in March 2011, according to data released today from Pegasus Solutions in The Pegasus View. Despite world events that had a significant impact on regional markets in Asia-Pacific, the Middle East and North Africa, Pegasus is reporting near-record growth on a worldwide scale in bookings and revenue for both the business and leisure sectors.
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"Marathon Monday" is what locals (endearingly) and service industry workers (anxiously) call the Boston Marathon. It is the oldest and one of the largest annual marathons worldwide, with 26,907 qualifying runners in 2011 from 90 countries and close to 500,000 spectators. While cheering supporters clink beers and runners pant through mile 25, the hotels surrounding the Copley Plaza finish line are buzzing to execute flawless promotions and services. By Laura Wolf
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Hotels, rest houses, serviced apartments and student accommodation in Dubai will be brought under a new classification, it was announced on Monday. By Saifur Rahman
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For hotelier Sant Chatwal, the decision to align one of his boutique hotels with lodgings giant Starwood Hotels & Resorts was not an easy one. By Helen Chernikoff
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On a Monday morning, when I just couldn't bear the thought of going into the office and facing that same white wall again, I took my first mental health day. I knew needed it, but it was an uncomfortable decision. I wondered, was this really a legitimate use of a sick day? Was I being unprofessional? Was there something wrong with me if I needed this?
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Global Hospitality Newsletter: May 5, 2011
Global Staff Movements for April 2011 provided by Spectrum International.
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Have you ever walked into a business and left before you were served? That scenario has happened to me multiple times. On past occasions, I left because the staff showed no sense of urgency to be of service. By Dr. Bryan K. Williams, DM
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Wi-Fi and big-screen TVs are expected amenities at most hotels and resorts these days, but an increasing number of destinations are now touting "offline" stays that restrict access to the Web and other technologies to encourage guests to power down and escape the ultra-connected outside world.
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Caught in the Crossfire – the Impact of the Recent Uprisings in the Arab World on Regional Hotel Values
This article highlights the impact that the pro-democracy uprisings in countries such as Tunisia, Egypt and Libya have had on the region's hotels, including dramatic changes in values. By Tim P Smith
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The 2011 edition of the Post Office's City Cost Barometer revealed the best value city destinations are all located in Eastern Europe, and Stag weekend organisers Eclipse Leisure know exactly what to do in each of the Top 5 destinations.
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Cruise ships, business travel and major events will help save Australia's tourism industry, which is struggling as a result of the strong Australian dollar, a conference heard yesterday. By Angela Saurine
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Today, Westin Hotels & Resorts unveils its groundbreaking "For a Better You" ad campaign that uses artistic imagery to depict how the Westin brand experience is designed to help guests leave feeling better than when they arrived.
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Hotels are turning to children's fantasy icons - such as Barbie, Shrek and Snow White - to sell rooms, possibly at higher prices, to attract families. By Barbara DeLollis
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Global Hospitality Newsletter: May 4, 2011
Call me old fashioned or maybe even fashionable these days, but you can decide once you take the following into consideration. Business is tough enough without making waves, or so I am told, but when did saying ‘Thank You' become so difficult for us to realize the most basic of common courtesies? By Robert J Nyman
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Greetings, readers. Today, we are exploring the second of three components to building Team Member Engagement at your hotel - Communication. By Jim Hartigan
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President Obama has just announced that U.S. operatives in Pakistan have killed Osama bin Laden. I wanted to give you some initial thoughts on how these developments may affect us as business travelers. By Joe Brancatelli
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In the hospitality industry with turnover rates often higher than the 50% referenced in the book regular economic times, the challenges can be even greater. This two part series will look at the issue of identifying, hiring and growing talent. By Dr. John Hogan CHE CHA CMH
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The American Northeast's bedbug problem is expected to worsen this summer as temperatures rise and vacationers increase traffic in hotels, entomologists and pest-control experts say. By Andrew Tangel
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Here are a couple of posts merged together. The first piece is my response to a FlyerTalk question on the relative value of 100,000 points in Hilton HHonors, Hyatt Gold Passport and IHG Priority Club. By Ric Garrido
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Mövenpick Hotel Deira has become one of the favourite hotels for those looking for calm in the city. The hotel has allocated a portion of its guest rooms to a 'Relax Zone'. According to the hotel's General Manager, Michael Nugent, some guests have asked for a dedicated space to relax and unwind.
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Global Hospitality Newsletter: May 3, 2011
Ah, the things unhappy customers keep to themselves. If only they were as transparent as they claim the companies they're fighting aren't, life would be so much simpler for this consumer advocate. By Christopher Elliott
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In an effort to determine benchmarks for online marketing practices and organization structures, a new study surveyed 426 senior marketing executives in lodging and destination organizations.
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Dave Lemmon explains to us how the Museum Hotel improved its conversion rate by 100% & grew its online sales by 70% by focusing on both online marketing & the usability of its website.
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A ban on smoking in most public places in China goes into effect Sunday, a move that health experts say will help raise awareness of the dangers of smoking in a country where tobacco use is deeply ingrained. By Stephanie Ho
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While we all love a good holiday, a new survey has revealed that there is no substitute for a good night's sleep even when travelling. Topping the list of things people miss when away from home was ‘my own bed', beating family into second place for one-in-five Brits in a study...
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It looks like the namesake of the world's largest online travel company, Expedia, aka "the parent" - is becoming a drag on its "children" - Hotels.com and TripAdvisor - which are outperforming it in just about every respect according to the company's Jekyll and Hyde first quarter results (revenue up, profit down thanks to an expense blow out). By Martin Kelly
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Renaissance Hotels has announced its 2011 musical lineup as it heads into the second season of its in-hotel music program.
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With its first documentary mention in 1486, it is considered to be the oldest Grand Hotel in Germany. At that time, St. Peter's Basilica in Rome and St. Basil's Cathedral on the Red Square in Moscow did not exist, America and the Amazon were not discovered, and Martin Luther was just three years old.
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Global Hospitality Newsletter: May 2, 2011
In an important milestone for activists who fight child sex trafficking, Hilton Worldwide has promised to combat the ugly problem, becoming just the second US-based hotel company to sign the international code of conduct known as "The Code." By Barbara De Lollis
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What ever happened to the push to move towards amenity dispensers in hotel guestroom bathrooms? By Dale Dyck
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Since opening in February, W London has set out to transform touristy Leicester Square into the city's coolest address. From its translucent exterior that changes colour according to the time of day, to the jet-black reception area that's festooned with sparkling disco balls, it has a club-like look and feel. By Mercedeh Sanati
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Condo hotels have not been in the news for some time, and as hospitality transactions heat up, many are now wondering how and when this niche product will be resurrected. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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Some 15,000 model structures made from an estimated 30 million Lego bricks, along with over 40 interactive rides, shows and attractions, will be the main features at Legoland Malaysia that is set to open late next year.
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The Japanese outbound departures seem to have stabilized by the middle of April following the plunge due to the Earthquake (Tohoku-Kanto Earthquake) in March.
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Abu Dhabi hotels recorded a 10 per cent increase in hotel guests in the first three months of this year compared to the same period a year earlier, the Abu Dhabi Tourism Authority (ADTA) said yesterday in a statement. By Shweta Jain
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Starwood Hotels & Resorts Worldwide Inc. (NYSE: HOT) has signed a license agreement with The Chatwal New York, an acclaimed 83-room property in Manhattan's Theater District, marking The Luxury Collection brand's debut in New York.
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