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ehotelier Hospitality News Archives: July 2011
Global Hospitality Newsletter: July 29, 2011
There's nothing like video to command attention online and showcase a hotel, and yet there's a serious lack of compelling content in the hotel industry. Why? By Daniel Edward Craig
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One of the great things about the internet is the fact that everyday people can share what they know with the entire world, so if they've had a particularly good or bad experience with a business or product, they can notify everyone via customer review websites. The flip-side of that, however, is that business owners can plant fake reviews on those same sites, that either praise their own business or slam their competition. Well, confused consumers can now take heart - researchers from Cornell University have developed software that is able to identify phony reviews with close to 90 percent accuracy. By Ben Coxworth
More... [759 views]
Dirt-caked bathtubs, molding refrigerators and mystery stains are just a few of the horrors travelers say they've found at the Grand Resort Hotel and Convention Center in Pigeon Forge, Tenn. By Jane Levere
More... [1574 views]
Hotel Developers: Why a 'Regional Centre' May Be the Key to Financing Your Next Hotel Development or Expansion
In this article, my partner, Catherine Holmes, gives you the information you need to understand how EB-5 Regional Centers work -- what they are, why you need one, and how to find one or create one. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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As the region's weddings capital, The Carolina Inn reveals today's hottest trends. The historic hotel on the UNC Chapel Hill campus has been hosting weddings for the past 87 years and hosts more than 125 weddings annually.
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British holidaymakers traveling to Venice face a controversial tourist tax after plans were announced to raise £20million for vital restoration work in the city. By Nick Pisa
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New York-based brand Pod Hotel is to expand its chain of compact hotels to several new cities, according to reports.
More... [385 views]
Mafraq Hospital and the Grand Millennium Al Wahda hotel have come up with diabetic-friendly options that will be added to the chain's menus across the Middle East. By Hala Khalaf and Zaineb Al Hassani
More... [438 views]
Global Hospitality Newsletter: July 28, 2011
Although most of my career focuses on the training of hotel industry sales staff on the supply side of the meetings and conventions business, I sometimes change roles to the demand side when it is time for KTN to conduct our own conferences and meetings. By Doug Kennedy
More... [858 views]
Sara Turner speaks to Jo Stevenson, Accor's UK and Ireland sales director, global and national sales, about recovery in the business travel sector.
More... [383 views]
It's week three in the battle of the social networks with newly energized upstart (speaking strictly just for social, of course) Google + facing off against Facebook. By Erika Morphy
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When someone mentions the word hotel, most people will think of luxury or upscale full-service hotels. This is particularly the case for Korea, since the country's main hotel market started with upscale full-service properties by major brands including Hilton, Hyatt, Inter-Continental Hotel Group, and Starwood Hotels. However, such a stereotyped view of hotels has been changing among more knowledgeable travelers. By Jennifer Choi
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Traveller writers review seven stopover cities where you can strech your legs and beat the humdrum of a long-haul flight.
More... [685 views]
The discussions about hotel safety recently have centered on what happened in a suite at the Sofitel in New York between Dominique Strauss-Kahn, the former head of the International Monetary Fund, and a hotel maid. By Michael T. Luongo
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Facing an "acute manpower shortage", the Singapore Hotel Association (SHA) said the industry is increasingly looking to casual and part-time workers to fill the gaps. By Tan Qiuyi
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If you think of Earth's orbit and the moon as a big unclaimed territory, ripe for adventure, then you're in for a treat.
More... [362 views]
Global Hospitality Newsletter: July 27, 2011
Editor in Chief of ehotelier.com, Anne Edwards, chats to John Van der Wallen, the Owners Representative of the Sydney Harbour Marriott to find out what makes a Sydney property cutting edge in a competitive market.
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Where to start when implementing a hotel marketing strategy? How to promote a hotel with the internet moving so rapidly with new developments every day, week and month ... Here is a 10 step plan on how to market a hotel. By Patrick Landman
More... [2622 views]
It's Time for a Mid-Year Course Correction: The Results of the Annual Survey on Digital Marketing Are In
The results of the industry's 5th Annual Benchmark Survey on Hotel Digital Marketing Budget Planning and Best Practices are in! Now is the perfect time for hoteliers to re-assess their digital marketing practices, compare notes with their peers, and if warranted, perform a 2011 mid-year course correction. By Max Starkov & Mariana Mechoso Safer
More... [888 views]
Ineffective meetings are frustrating, time wasters and often demoralizing. The following is 'A Bakers Dozen' of Strategies for using organized team or staff meetings with more dynamic and successful results. By Dr. John Hogan, CHA CMHS CHE
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All luxury hotels of India's leading hospitality chain, ITC Hotels, have been accorded the highest rating: LEED Platinum (Leadership in Energy and Environmental Design) making it the ‘greenest luxury hotel chain in the world'.
More... [755 views]
Horwath HTL released its Annual China Hotel Industry Study 2011 (Financial Year 2010) today at the 8th China Hotels Development Conference, organized by the China Tourist Hotels Association (CTHA).
More... [465 views]
Projected to be one of the most unique and compelling entertainment destination resorts in the world, Magic World Russia will encompass over 600 acres and be comprised of multiple theme park concepts as well as hotels, retail, dining and entertainment venues.
More... [565 views]
Face.com has been used to tag over 25 billion faces in over 7 billion photos since launching in late 2007. Facebook users had been using the Face.com facial recognition app to tag friends in photos for two years before Facebook stepped on the Israel-based company's toes by making facial recognition a default feature for photo tagging this year. By Kashmir Hill
More... [339 views]
Global Hospitality Newsletter: July 26, 2011
Certainly during the high season and especially major events, overbooking in hotels is almost inevitable. From the hotelier's perspective, overbooking is the means to optimizing room's revenues. It is the oldest and one of the most commonly used revenue strategies implemented in hotels' operation management to maximize revenue at a particular point in time. By Taoufik Haraketi
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More casualties in the hotel sector are inevitable as high levels of debt and a decline in the business travel market continue to take their toll, warn industry experts. By Sarah Bridge
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China's ever-expanding tourism market is the place all the major players in the world's hospitality industry are eying with envy. And it seems they are all lining up to get a slice of the pie.
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A Canadian VIP was arriving without his medication, explained the manager of a Sunset Strip hotel. He had asked if the house doctor would prescribe it. I didn't recognize the drug's name, but it probably had an American equivalent. By Mike Oppenheim, M.D.
More... [718 views]
A hotel that just opened in downtown Brooklyn charging nightly rates starting at just $169 is the latest sign of a new trend in the city's lodging business: limited service, but design-conscious hotels. By Laura Kusisto
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According to the June 2011 STR Global Construction Pipeline Report, the Asia Pacific hotel development pipeline comprises 1,240 hotels totalling 307,346 rooms.
More... [572 views]
Edinburgh has become the in-place to open a hotel with nearly 1,500 new rooms coming on-stream in the next two years including two properties owned by international hotel chains, according to a new report from hotel consultancy HVS London.
More... [444 views]
If you're looking for kitschy souvenirs or Chinese-themed tchotchkes, I suggest you skip this article or better yet, just Google Hong Kong tourist markets. By Blue Carreon
More... [736 views]
Global Hospitality Newsletter: July 25, 2011
...and how to use them right for business! By Gaby Feile, Chief Communication Stylist
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How gingerly should travel managers and business travellers approach London's hotels during next summer's Olympic Games?
More... [558 views]
Mobile apps are making it easier for last-minute travelers to book hotel rooms and rental cars cheaper-and later-than ever. By Timothy W. Martin
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Snoring sufferers can finally sleep easy thanks to the first ever snore absorption room that's helping the sleep deprived tune out and nod off from their noisy partners. The new room, which is being trialled by Crowne Plaza is a result of research revealing more than half of UK couples are losing between one and five hours sleep a night due to the snoring and snuffling of their partners. That's up to a decade of lost sleep over a lifetime.
More... [551 views]
A number of large multi-property hotel acquisitions in recent weeks by Hyatt Hotels, Pebblebrook Hotel Trust and Chatham Lodging Trust illustrate the rising appetite for hospitality investments, a quest that's quickly spreading beyond REITs to other institutional and private investors. By Randyl Drummer
More... [343 views]
When it comes to Seoul, it's all about fusing tradition with a modern touch, or vice versa. The same goes to the top five list of the best luxury hotels in Seoul. By Rachel Sang-hee Han
More... [662 views]
A recent survey has revealed that Australian travellers love the ‘most important meal of the day' so much they're not even prepared to go without their favourite breakfast food items while on holiday.
More... [572 views]
Marie Osmond is protesting in Las Vegas with dozens of showgirls, calling for an end to resort fees charged to guests at many of the city's hotels.
More... [627 views]
Global Hospitality Newsletter: July 22, 2011
One measure of personalized customer service, and perhaps its most objective indicator, is a hotel's willingness to practice it over the phone. Being one of only two possible first impressions a hotel has to work with, the personalized phone call is so simple it ought to be automatic yet it is increasingly rare. Less than 5% by one measure!
More... [1359 views]
On paper, the formula for success at an extended-stay hotel is very sound. By accommodating guests for an extended period of time, these properties are able to "cover up" the soft spots on their calendars and achieve extraordinary annual levels of occupancy.In addition, the combination of limited services and amenities leads to increased employee productivity and high profit margins. By Robert Mandelbaum
More... [737 views]
In the Experiential Hospitality a new concept is developing regarding the guest, who is no longer seen as a person arriving at the hotel with only his luggage but also one bearing distinctive personal taste, being defined by the design of lifestyle, and comprising, in a very special way, also the habits of the guest. By Osvaldo Torres Cruz
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Activity in the German hotel investment market remains brisk, continuing the positive development in this sector. The quarterly result for April through June was significantly higher than the result for the first three months of the year.
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Guests are getting less happy with their hotel stays, judging from a new survey. A major culprit: As hotels cut costs, their service and facilities have slipped. By Jane Engle
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Speaking on his last day of a month-long trip last week, president and CEO of Starwood Hotels & Resorts Worldwide Frits van Paasschen didn't have the luxury of "looking at the experience in relief," as questions were fired at him about China.
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Since opening the Time hotel more than a decade ago in Midtown Manhattan, Vikram Chatwal has been a fixture of glittering city life. He briefly dated the models Gisele Bündchen and Kate Moss. He entertained celebrity friends like Naomi Campbell at Nell's, now closed. And in 2006, his family hosted a 10-day, three-city Indian wedding for him and Priya Sachdev, a model and former investment banker, inviting guests like former President Bill Clinton, Deepak Chopra and Sean Combs. By Laura M. Holson
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It may be the scourge of many a hotelier, but for thousands of people the review website TripAdvisor has become as much a part of the summer holiday as sun cream and suitcases. By Tom Peck
More... [677 views]
Global Hospitality Newsletter: July 21, 2011
Both Positions Require Strategic Thought and Fast, Relevant Data, By Jean Francois Mourier
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Sara Turner speaks to Stuart Deeson, general manager of the Park Hyatt Abu Dhabi Hotel and Villas, talks about what to expect from the new property and its home Saadiyat Island.
More... [588 views]
Travelers and other consumers increasingly want to know about the carbon footprint and other sustainability information connected with their hotel stay. In response, most hotel companies have developed methods to answer this question-but so far, no single method for calculation has been widely adopted. As a result, travelers find it difficult to compare one hotel to another, and many industry leaders have called for a uniform method of reporting on the many items relating to sustainability.
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Hotels and resorts are increasingly stocking minibars with healthier alternatives to traditional high-fat, high-sugar snacks - a boon to business and leisure travelers as well as the hospitality industry. By Anya Martin
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The official agency behind promoting tourism for London has admitted that the 2012 Olympic Games could lead to a lull in visitors to the capital next year, which may have a damaging impact on the UK's stuttering economic recovery. By James Thompson
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Right across Europe the 50-plus generation is an expanding target group - their holiday preferences are for beaches, excursions and city tours - German over fifties are losing their interest in beach holidays.
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When the Hyatt Regency New Orleans begins welcoming guests in October, its reopening will mark more than a win for the property's franchisor and owner. As one of the last major hotels to shed the scars of Katrina, its reemergence will represent a triumph for the city's hospitality industry. By Patrick Mayock
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Oprah Winfrey's imprimatur has launched careers, spawned business empires and raised millions of dollars for charity, but the ''Oprah effect'' has not revived Australia's flagging tourism industry in the US. By Cameron Houston & Chris Vedelago
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Global Hospitality Newsletter: July 20, 2011
Wouldn't it be great if there was an app that gave us all the answers on strategy and what to do next? We are at a very interesting point in the economic cycle where any decision we make could translate into a home run or a potential meltdown. What path are you on, and how sure are you that your strategy is the right one? By Tim Wiersma
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The big financial news last week was the addition of 157K new jobs in the month of June. The financial pundits are now saying that the job growth - primarily driven by the service sector, which produced 130K of the reported new jobs last month - is an indication that the recovery has regained its footing. By Jim Hartigan
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Are you prepared to be a "Top Ten" Player in Your Hospitality Marketplace or are you going to continue to be one of the "other" statistics? By John Hogan
More... [677 views]
The following article guides the reader through the Urban Hotel Market of Madrid, dealing with the development of the market during 2010 and the beginning of 2011 with a view to the immediate future for the city. By Esther Gladen & Philip Bacon
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The glimmer of a new dawn in the hotel industry has clearly already appeared, and sooner than I expected. Hotels are indeed already trying to create a heart-centred guest experience. I believe that all hotel groups will in the very near future have to learn how to create a very different kind of guest experience in order to compete - one that is heart-based and not left brain-oriented, and which focuses on heart energy. By Peter McAlpine
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If a yacht is the ultimate status symbol, then the owners of these are at the top of the heap. These floating palaces are super-sized, stunning and packed with a whole new world of over-the-top amenities. 'To have a swimming pool, helicopter pad-that's de rigeur,' notes Jill Bobrow, author of the book Outrageous Yachts and editor-at-large for Yachts International Magazine. To be truly outrageous these days, she adds, 'A lot falls on the interior design-it's whether you have gold-leaf faucets or not. Plus, there is a lot of innovative technology.' By Beth Greenfield
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The Conrad Maldives Rangali Island Hotel is indeed a luxury adventure. How many hotels in the world can boast of housing a restaurant under the sea? The Conrad Maldives Rangali Island Hotel started its undersea restaurant about five years ago. However, this luxury hotel does not seem content with resting on its laurels.
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An independent cruise comparison website has outlined the top 10 ways to make the most out of a cruising holiday for any holidaymaker thinking of embarking on a cruise.
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Global Hospitality Newsletter: July 19, 2011
Here's a marketing creed that was scribed into textbooks well over 30 years ago, back when I was an MBA student: People connect with other people, and not necessarily with businesses. For a long time, this wasn't exactly feasible. Even in the hospitality world where personality is king, managers meeting customers on a one-to-one basis wasn't always in the cards. By Larry Mogelonsky
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James Lohan and partner Tamara Heber-Percy are the real-life couple behind the world-renowned, uber-trendy hotel service Mr & Mrs Smith. Their very exclusive booking company finds the most incredible getaways around the world for some of the most fashionable and affluent people around. By Paul Gilfeather
More... [815 views]
Hospitals and luxury are two words that just don't seem to go together. Or do they? In a recent trend where medical recovery meets the comfort of a luxury hotel, the idea of "hotels bridging health care," or H2H, is gaining ground. By Kathryn Marrone
More... [629 views]
Some French people are as fanatical for fry ups as the British, according to a new hotel food survey. As many as 19% of French people asked said the English breakfast was the best first meal of the day in hotels, the poll by Hotels.com found.
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While most pools are meant for swimming, some luxury pools are meant to bring you into an entirely unique aquatic world.
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Debra Cook of Denton, Texas, felt she scored a coup after booking her stay at the four-star Loews Philadelphia Hotel for $100 a night Sunday through Thursday last week, on Priceline.com. "You can't beat that rate," said the 11th-grade English teacher, who was here for a five-day conference at the National Constitution Center. But Cook's room savings are costing city hoteliers. By Suzette Parmley
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Grammy-award winning musician Lenny Kravitz is to once again turn his hand to hotel design, according to reports from the US.
More... [538 views]
Every person who aspires to lead a cultured life should start by educating themselves about the personalities and events that have shaped the luxury industry. By Hannah Elliott
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Global Hospitality Newsletter: July 18, 2011
Robert Dawson, VP, Internet Marketing & Web Development Services, Sabre Hospitality Solutions, says one of the next big innovations in the mobile space that will quickly impact the travel industry is the inclusion of the NFC (Near Field Communications) chipset in smartphones. This is also expected to change the way the industry sells travel in the future. By Ritesh Gupta
More... [963 views]
Do you think the majority of consumer reviews on the web are negative? Or that people only go online to vent their anger? The ReviewPro data team analyzed more than 90 million guest-written hotel reviews in 10 languages across more than 65 of the most relevant review sites and online travel agencies (OTAs) and found... By Josiah Mackenzie
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Data from the June 2011 TravelClick North American Hospitality Review, detailing hotel bookings currently reserved during the period, May 31, 2011 through May 31, 2012, reveals that business travel is leading the way in the hospitality industry followed by leisure and then group travel.
More... [753 views]
London hoteliers are being urged to keep their rates at reasonable levels during the Olympic Games next summer to avoid a repeat of the disappointing turnouts for Beijing 2008 and the recent Royal Wedding in the city.
More... [823 views]
Are you one of those people who usually find the suitable answer to a verbal attack hours later? Or are you sharp as a knife and leave others speechless when it comes to hefty exchanges? Whichever type you are, I am sure you will like the following story: By Gaby Feile
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In 1980, a young Angolan boy was helping his brothers tend cattle at the wells of Chana Namuandi, about 100km north of the Namibian border, when a swarm of South African military helicopters swooped down. In his terror, the youngster fell backwards down one of the dark holes. By Jim Freeman
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Banking on a continuation of the medical tourism trend, a hotel on Cleveland Clinic‘s main campus is undergoing a multimillion-dollar renovation that'll transform it into a 'wellness hotel.' By Brandon Glenn
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It's an unlikely scene at a Las Vegas luxury hotel. A guest with two fluffy white dogs enters the Trump Las Vegas after an afternoon walk and no one balks. A family with kids in tow, pulling along rolling suitcases adorned with cartoon characters, arrives at the hotel's valet. By Amanda Finnegan
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Global Hospitality Newsletter: July 15, 2011
In the wake of the sexual assault allegations against International Monetary Fund Chief Dominique Strauss-Kahn, New York legislators are contemplating new proposals that would offer further protections to hotel maids.
More... [482 views]
Here are our Top 10 tips for hotel social media marketing. We have put these together from daily hands on experience performing internet marketing for our hotels. It is the best list of practical ideas that can be implemented right away. By Patrick Landman
More... [1767 views]
Delegates at the inaugural Boutique Hotel Summit enjoyed a lively discussion about the future direction of the sector with a panel of leading industry figures sharing their 10 top trends for the boutique market.
More... [948 views]
Do you have a sense of urgency about what you do, or, are you a procrastinator? By Dale Dyck
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Starwood Hotels & Resorts Worldwide which opened China's first international-branded hotel 26 years ago, is prepared to consider a listing in the country, where its top executives have been based for the past month.
More... [537 views]
Visa Inc. V, a global leader in payments, released a new report that shows the effects of mega-sporting events and the impact they have on tourism spending in the event host countries. The report analyzes Visa cardholder spending patterns, known as VisaVue Travel data, of three recent mega-events: 2010 FIFA World Cup South AfricaTM, the Vancouver 2010 Olympic Winter Games and the Beijing 2008 Olympics Games.
More... [304 views]
Consumers in the UK looked to book their holidays well in advance of summer, according to the latest quarterly research by independent search and social marketing firm, Greenlight. Its latest quarterly report, ‘Holidays February 2011' reveals 3.1 million holiday-related searches were conducted on Google in February compared to 1.2 million in the previous quarter.
More... [383 views]
Formule 1, the brand that revolutionized budget travel, has introduced its new 'Cocoon' room concept into Australia, with F1 hotels in Canberra, Campbelltown and Wentworthville the first to showcase the new rooms. F1 Campbelltown was the very first Formule 1 in Australia, and its refurbishment is well timed as Accor celebrates its 20th anniversary this month.
More... [473 views]
Global Hospitality Newsletter: July 14, 2011
If your goal is to create an iconic and renowned service culture in your company, then service must be The Most Important Thing Your Company Does. Now, I don't mean that you work in a restaurant company that provides great service, or a nursing home that provides great service. I mean that, instead, you work in a great service company that operates restaurants or a great service company that runs nursing homes.
More... [1063 views]
This is titled lessons in leadership, and I am not specifically referring to one company, one brand or one country in that title. For the past three years, even in a tight economy, leading developers have been targeting previously under-served countries and the pace has hastened this past 12 months. By John Hogan
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So with less stomachs looking to be engaged in foodie tourism, how are some destinations planning to make guests hungry again? By Caryn Eve Murray
More... [447 views]
When the leading food critic in London, Michael Winner wrote about his many observations about the makeover of The Bombay Brasserie in April 2009, one thing that struck me the most was that he mentioned that the restaurant had lost his favourite restaurant managers, Adi Modi.
More... [697 views]
Hotel chains have the least user friendly websites, according to the latest eDigitalResearch benchmark study on usability. By Brad Girtz
More... [572 views]
Starting in August, a graduate-level class in hotel revenue management at the William F. Harrah College of Hotel Administration will get a crack at software that's expected to revamp some of the management decisions that define the casino niche. By Liz Benston
More... [326 views]
Horwath HTL China has released its latest quarterly newsletter, in which it reports updates on the performance of hotels in key Chinese markets. According to Horwath HTL China and STR Global, most of the key 13 Chinese markets have experienced strong growth in occupancy, average daily rate (ADR) and Revenue Per Available Room (RevPAR) in Q1 2011, compared to the same quarter last year.
More... [542 views]
Now that U.S. hotels are rebounding strongly from their worst downturn in decades, hotel owners say they're fighting a new battle: Resisting the efforts of hotel brands to reinstate costs trimmed during the recession. By Kris Hudson
More... [401 views]
Global Hospitality Newsletter: July 13, 2011
As the American and European economies continue to struggle, Western hotels and travel companies have been turning to emerging countries for expansion and growth. And nowhere are there greater opportunities than in China, the biggest growth market in global tourism, according to the BBC. By Daniel Edward Craig
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At one time or another in our lives, we have all had that feeling of wishing we had some of the wisdom acquired over the years at some point earlier in our careers or lives. That series of successes, near misses and (admittedly) misevaluations that led to a less than desired outcome when we were younger all helped us to mold our style, our insights and strengthened us along the way. Hindsight is always perfect, yet learning and finding our own unique ways is something that few of us would trade away. By John Hogan
More... [529 views]
When you next step into a hotel in the Americas or Europe, look out for a more Oriental flavor to the breakfast buffet, as the world's largest hotel chains step up efforts to attract Chinese customers to their hotels.
More... [592 views]
It's the age-old question in this era of exponentially expanding user-generated content: When you're planning a trip, who can you really trust? Guidebooks? Friends and family? The "wisdom of the crowd" - those online reviews posted by anonymous travelers who may not know what the heck they're talking about? By Rob Lovitt
More... [378 views]
Called Lords, the gay man's new outpost, courtesy of forward thinking Brian Gorman is conveniently located in the thick of South beach, Miami in a re splendid art deco design. The choice colors? Bright yellow and acquamarine- cause nothing finally says you have arrived than those two colors right?
More... [878 views]
Protea Hotels, Africa's largest hotel group, has spent the past six months creating a "multibillion-rand" fund for the acquisition of financially stressed hotels in South Africa, the Business Day reported on Monday.
More... [342 views]
'Given its impact in terms of jobs and income and considering its multiplier effects in other areas of the economy, tourism has proven to be a sector of high relevance in the socio-economic development of our country,' said President Guebuza.
More... [332 views]
Hilton Worldwide's portfolio of hotels - Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton and Home2 Suites by Hilton brands - are outfitting more than 1,000 hotel fitness centers around the world with new tech-savvy, customizable equipment options.
More... [476 views]
Global Hospitality Newsletter: July 12, 2011
Strategic approaches and tenacious effort can promote innovative guest-service ideas.
More... [523 views]
Ever wondered how it works out for hotel owners when you book a hotel room through an online discount site? By Pullar-Strecker
More... [753 views]
Twitter: the ultimate time-waster or an invaluable social media tool? By Tracey John
More... [592 views]
Hotels in Britain and abroad are bribing guests to write glowing reviews on the TripAdvisor website in exchange for cash or cut-price rooms and meals. By Colin Fernandez
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Planning fun family trips is an important part of our desire to strengthen bonds with and provide happy memories for our children. Okay, now add a pet or two to the mix. Is it possible to travel with kids and pets and still find a great place to stay? The answer is yes! A surprising (and growing) number of lodgings that welcome families with kids and a dog or cat is making it much easier to take everyone along for the trip. By By Erika Kotite
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Five wedding guests survived a horrifying experience with just broken bones when the lift at their Killarney hotel plunged two floors. By Cathal Dervan
More... [663 views]
Scotch Whisky distilleries and visitor centres add £30.4m to the Scottish economy, according to new research. About 1.3m visitors visited the 52 Scotch Whisky visitor centres and distilleries open to the public in 2010, said a report commissioned by the Scotch Whisky Association (SWA).
More... [392 views]
Balcony railings made of a safer, laminated glass and framed in stainless steel are expected to be installed soon at the W Austin Hotel and Residences, the building's developer told the American-Statesman on Thursday. By Gary Dinges
More... [367 views]
Global Hospitality Newsletter: July 11, 2011
Consider the difference between taking the stairs and riding the elevator to get to your high-rise office: By Jean Francois Mourier
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It never ceases to amaze me, as to how many unsolicited emails my clients get from companies promising to do wonders for a hotel's website in terms of search engine optimization. Usually, these missives are well written in an onerous tone that has GM's questioning their website, their web agency, their director of marketing and often all of the above. What's a GM to do? Just how important is SEO, and can a "specialist" company really help? Above all, is there any value to the whole exercise in terms of true revenue generation? By Larry Mogelonsky
More... [1132 views]
You know the scenario. You check into a hotel and anything goes. The air conditioner gets turned down to the coolest setting AND you open the windows because you want some fresh air. It's not your house. Anything goes. By Jennifer Hicks
More... [404 views]
Sara Turner quizzes John Beveridge, general manager of Grand Hyatt Dubai and area director, on the peaks and troughs of Dubai's hotel market in recent years, and what is yet to come for Hyatt in the Emirate...
More... [488 views]
Thousands of miles off the western coast of Chile, you wake up to an expansive view of Easter Island's grassy meadows, grazing horses, and the pounding Pacific surf, then set off on a half-day trek along a volcano rim toward natural rock pools. Your base camp? By Sarah Spagnolo
More... [807 views]
Dubai has more hotels under construction than any other city in the world, according to a new report by hotel projects tracker, tophotelprojects.com By Elizabeth Broomhall
More... [667 views]
If you're planning a summer holiday this year, you may want to check out the new Orbitz - Hotels app that Orbitz released today for the iPad. The Orbitz Hotels app features an intuitive search and booking experience that was specially designed for the iPad. Search the entire selection of Orbitz hotels, compare lodgings, and book your stay in just three quick taps. By Juli
More... [336 views]
In this era of reduction, the employer must get creative to ensure their employees feel valued. But are the changes in your workplace stressing out your workforce?
More... [562 views]
Global Hospitality Newsletter: July 8, 2011
Elaine Walker of The Stafford gives us the inside track on what housekeepers do at top London hotels - and it's a lot more than you might think! By Andrea
More... [1784 views]
Small Independent and Boutique Hotels – Online Marketing and Strategic Revenue Management Levels the Playing Field!
You know boutiqe and independent hotels have ‘arrived' when most of the franhcise chains now want to offer them franchise services and identities! However, those that want to maintain their independence now have resources to level the playing field with out paying franshise fees to be successfull independents! By Carol Verret
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As online reviews have grown in popularity, attacks regarding their authenticity and trustworthiness have increased. TripAdvisorTM, the leading online review site for hotels, has been criticized for allowing reviews to be posted by anyone about any hotel, without needing supporting evidence. In an attempt to evaluate the legitimacy of these concerns, we compared results from TripAdvisor reviews with the Market Metrix Hospitality Index (MMHI), a well known hotel customer satisfaction panel in operation since 2001. By Robert Honeycutt
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The UK hospitality sector could save up to £724m a year by tackling food waste, according to a report published by WRAP.
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Barceló Europe was established 80 years ago and it is one of Spain's leading tourism companies and the UK's leading Spanish hotel chain. The group is owned by the Barceló family and has been run by three generations of family members. The chain operates in 17 countries, presenting a well-balanced portfolio of 50 per cent leisure hotels and 50 per cent city accommodation.
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Glass experts say a series of design and material choices probably contributed to breaking glass falling last month from stylish railings at the new W Austin Hotel and Residences. By Jeremy Schwartz
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The recovery of the U.S. lodging industry continues in a pattern established in the first quarter of 2010, with occupancy gains still outpacing gains in room rate. According to the June 2011 edition of Hotel Horizons®, PKF Hospitality Research (PKF-HR) forecasts that the demand for U.S. hotel rooms in 2011 will increase a solid 4.9 percent, while the average daily room rate (ADR) paid by guests will rise a modest 2.4 percent.
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The terms 'bed & breakfast' (B&B) and 'inn' conjure up romantic images of stately Victorian houses nestled among majestic oaks, graciously operated by entrepreneurs we secretly admire because they finally decided to follow their dream. Yet how do these seductive images translate into market appeal? Results of the just-released Ypartnership/Harrison Group 2011 Portrait of American Travelers reveal the answer.
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Global Hospitality Newsletter: July 7, 2011
It's no surprise to me that another survey has just recently come out that confirms that a guests' number one priority in a hotel is cleanliness. By Dale Dyck
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For Women Business Travellers, Focus on the Full Effect, Not Individual Amenities, says Cornell Study
Amenities and features are important, but overall emotional effect is the essential factor.
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Starting from the century-old auberges dotting the French countryside, the combination of a satisfying meal and comfy bed is the stuff of great travel. Plus, what can be easier for the diner than stumbling into bed after an all-out meal? By Ratha Tep
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Mobile technology may be the most significant development in the hotel industry since electronic guestroom door locks. Not only are guests using mobile devices to find, shop and book hotels, but hotel operators and their employees have found many ways to improve operating efficiencies and sales and marketing acumen through mobile computing.
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A Brisbane hotel that evicted a patron for wearing a turban is now attempting to locate him to apologise.
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Distressed commercial real estate should be converted to green space and parks, Hilton Head Island representatives told U.S. officials last month. By Tom Barton
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Who would have known concrete tubing could be actually made to look inviting, much less for travellers looking to stay in one of Mexico's more popular destinations? By Kimberley Mok
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While hotels are increasingly embracing new sales opportunities enabled by mobile technology, some have introduced "digital detox" packages that offer discounts to customers who forgo using smartphones and laptops during their stay, according to the Wall Street Journal. By Roger Yu
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Global Hospitality Newsletter: July 6, 2011
Communication is too easy nowadays. With the trifecta of a computer, a cell phone and a printer, there's no need to write out personal correspondence anymore. That is, unless you want to make an impact. By Larry Mogelonsky
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Skal International-USA (SIUSA), a professional organization of tourism leaders, today named Llana Y. Smith as its first ever Madam President. Founded in 1949, SIUSA is the United States affiliate of Skal International, the only international group uniting all branches of the travel and tourism industry.
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RFID tags are already used to trace everything from poker chips to hotel towels, but what if these little pellets were embedded directly within your lunch, providing everything you'd ever wanna know about that ham sandwich you're about to eat?
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At a time when getting a good night's sleep seems to be the greatest luxury for travellers, hotels across the world are making sure they provide the right combination of bed, pillows and aroma to induce the perfect sleep for their customers.
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World Class Certification ServicesTM (WCCS) has announced the global search for the first, World Class CertifiedTM hotel or resort. This new certification will be awarded to top hotels and resorts that provide an uncompromising, engaging and top-tier experience with flawless execution and passion.
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Everyone's been on a vacation they wish could last forever, but we doubt any traveler would wish to stay anywhere indefinitely or without choice. By Alexis Shaw
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Le Méridien Hotels & Resorts introduced its lobby concept, "Le Méridien Hub," which re-interprets the hotel brand's lobbies as social gathering places for creative people to converse, debate and exchange.
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Shares of vacation rental site Home Away just went IPO today and did well, up 48% from their offering price at the close. Vacation rental sites tap into a big industry ($85 billion in transactions). People are getting tired of staying in generic resorts when using people's homes can be cheaper, greener and more fun. By Bruce Upbin
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Global Hospitality Newsletter: July 5, 2011
Edward Perry, Senior Director, E-Commerce, Worldhotels on discovering how social media fits into your company and proving its worth. By Ritesh Gupta
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Lia Poveda - one of the few female Head Sommeliers - gives a behind-the-scenes view of her exciting job at the Milestone Hotel. By Andrea
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Sophisticated technologies improve HR efficiencies but also warm the hearts of CEOs and CFOs as they can directly and dramatically affect both top and bottom line. By Douglas M Rosen
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In my previous articles I have argued that certain hotel distribution ideas and channels are not only detrimental to the hotel industry from a pricing and branding perspective, but simply do not make any economic sense. By Max Starkov
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There is no doubt that user-generated content and the Social Web have sent ripples through our industry, causing us to re-look at the way we approach online hotel marketing. This article outlines five key trends in hospitality that hotel marketers should be aware of as they approach online reputation management. By Paolo Torchio
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According to the latest World Tourism Barometer from the United Nations World Tourism Organisation (UNWTO), all regions saw growth, except the Middle East.
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Abu Dhabi saw hotels and hotel apartments increase by around 5.5 per cent last year compared to 2009, with the number rising to 116. By Shweta Jain
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The life-size sculpture of a father with his two children proved tempting for those passing by in the lobby of the Shangri-La Hotel in Dubai. By Ramona Ruiz
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Global Hospitality Newsletter: July 4, 2011
Once upon a time a hotel guest would share their experience directly with the hotelier when they checked out (if asked). They may even have completed an ‘in room' feedback card placed in the room. What was said between a guest and an hotelier was pretty much kept ‘in house'. By Chris Larsen
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To have a truly successful business you need to start grooming potential future hospitality industry employees. Here's the inspiration and knowhow on getting this done! By Robert J Nyman
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Global Staff Movements for June 2011 provided by Spectrum International.
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I read with horror recently of the terrorist attack that took place at the Hotel Inter-Continental Kabul, in Afghanistan, that ended with a NATO rocket attack on the last of the terrorists who were making their final stand on the roof of the hotel. By Dale Dyck
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Over time, an ever increasing number of destinations have opened up and invested in tourism development, turning modern tourism into a key driver of socio-economic progress through the creation of jobs and enterprises, infrastructure development and the export revenues earned.
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Is an iconic Las Vegas hotel brand name looking for a new home? By Chris Sieroty
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The latest travel trend is incorporating tech into offerings at hotels, airports, on airplanes and more. Virgin America and Ace Hotel in NYC have announced partnerships with Google to provide guests with Chromebooks for free on select flights. iPads, however, are already lots of other places. By Austin Carr
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As India's hotel industry readies for unprecedented growth, it is about to face a manpower crisis the likes of which it has never seen before. Too few people are being trained for the industry; many of those who have received the training choose greener pastures and fierce fights break out regularly to keep or poach the few who remain. All this while a new hotel or restaurant is being added every week.
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Global Hospitality Newsletter: July 1, 2011
In recent weeks, former IMF chief Dominique Strauss-Kahn allegedly assaulted a housekeeper at the Sofitel Hotel and an Egyptian banker assaulted a maid at the Pierre Hotel. Meanwhile, a Hilton Hotel maid says a naked tourist chased her screaming "I need sex! I need sex!" By Elizabeth Flock
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Following the lead of the airline industry, hotels are increasingly imposing no-refund rules on discounted rooms. For anyone not paying attention, it's easy to get burned. By Scott McCartney
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Coyle Hospitality Group, a market leader providing mystery shopping and market research services exclusively to hospitality companies worldwide, announces the results of its 2011 Global Spa Report completed by 1,025 respondents from 34 countries on 6 continents in March 2011.
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If you've been involved in the recruitment process at any time in your career, you have undoubtedly gotten in the habit of looking for gaps in employment in peoples' resumes, and, given the opportunity to do so, you have asked the applicant to explain those gaps. By Dale Dyck
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Hotel Lawyer: How Do You Know When You Should Set Up a Captive Insurance Company for Your Hotel? Take Our 'Litmus Test'
My partner, Gordon Schaller, is one of the top experts in the country advising businesses on how to set up a captive insurance company and his recent posts in the Hotel Law Blog have been of particular interest to hotel owners who want to know if they qualify as potential candidates for captives. Today, Gordon offers a "litmus test" for hotel owners to determine if they should investigate the opportunity to set up a captive insurance company. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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China is the First Country to Bounce Back and Exceed its Previous Construction Pipeline Peaks Set in Q2 2008
The Total Pipeline for the Asia Pacific region grew in Q1 to 2,036 projects/505,562 rooms. As measured by rooms, the Q1 2011 Pipeline is virtually even with the peak reached in Q2 2008 and is heavily driven by development activity in China.
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Sara Turner speaks to Aldo Melpignano, development director at San Domenico Hotels, about the hotel business in Italy.
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Let the marketing begin! The city and the business community are working on overdrive to roll out the red carpet to the gay and lesbian community since New York became the sixth state to grant marriage licenses to same-sex couples. The legislation was signed into law by Gov. Andrew Cuomo on June 24 and will allow couples to marry 30 days from the signing. By Lisa Fickenscher
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