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ehotelier Hospitality News Archives: November 2011
Global Hospitality Newsletter: November 30, 2011
The U.S. hotel industry's traditional core target market of white males is trending downward, and many hoteliers are either ignoring this fact or have yet to implement the steps necessary to make up market share. By Patrick Mayock
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Hotels might volunteer their location, or boast that they are "steps" from the beach, but there are a number of questions you need to ask before you ever take that room key at the front desk. By Peter Greenberg
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Today we spent the day at the Radisson Edwardian Mercer Street Hotel to test their complimentary WiFi for guests (unique among hotels in Covent Garden as far as we know) as part of our free WiFi touchdown campaign. By Timea
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Theories abound on how to most effectively manage your time, set priorities and eliminate distractions, but there's no single recipe for efficiency. Productivity is one of the principal factors in being competitive at anything you do. Experts from Open Forum and beyond have shared their insights on how to maximize your time and get more done each day. Here is some of their best advice. By Laurel Donaldson
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So you fancy a break from the daily barrage of negative news in Britain? A bit of escapism from domestic concerns about house prices, belt-tightening, budget deficits and social unrest? Or are you simply fed up with shuffling up and down the high streets in search of inspiration or bargains for your partner this Christmas? Then why not treat yourself to a short break away from blighted Blighty? By Charles Starmer-Smith
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Pryor Cashman LLP is pleased to announce that its client, Castillo Grand LLC, has obtained a $44 million award against Starwood Hotels' subsidiary Sheraton Operating Corp. The substantial ruling was a result of Sheraton's multiple breaches of its management contract with the owners and developers of the former St. Regis Hotel and Resorts...
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The world's most elite luxury travel specialists will meet in Cannes in December to source new ideas and meet new suppliers to satisfy evolving high spending customer demand at the leading ‘by-invitation-only' International Luxury Travel market (ILTM). By Tatiana Rokou
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Fashion-posh (as opposed to dull-posh) hotel Claridge's unveiled its Christmas tree decorated by Alber Elbaz this morning. Not exactly a hold-the-press moment but it is, we think, the unofficial tone-setter in terms of what makes for a stylish Christmas this year. And according to Monsieur Lanvin, Christmas 2011 is set to be a bit Downton-Abbey-meets-70s-nostalgia.
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Global Hospitality Newsletter: November 29, 2011
A few weeks ago I gave a presentation at the Travel Huddle conference in Dublin on the growing importance of branding in today's noisy communications environment. As time-starved consumers, we crave direction - and brands often provide this by making buying choices easier. Powerful brands tell a story that connects with us: speaking to values we identify with or to a lifestyle we aspire to live. By Josiah Mackenzie
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Travel lifestyle brand Travel Channel is gearing up to offer its viewers unique opportunities to book trips and itineraries inspired by the network's travel programming.
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If you're a Christmas ham these days, consider yourself warned. By Patrick Peterson
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Today's Discussion Article: FIN DE SIECLE? Major hotels said they have no plans to follow Peninsula Hotels in dropping the item, despite the objections of environmentalists and young people.
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After an active day on the slopes, nothing makes you feel as good as a swim and a massage. Francesca Syz picks the best resorts offering both an excellent spa and world-class skiing. By Francesca Syz
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Doing the weekly grocery shop can be an exhausting business and shoppers might be forgiven for wanting to put their feet up afterwards. By Sarah Bridge
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Niagara Falls is the number one view British travellers would like to see from their hotel bedroom window first thing in the morning. By Tim Bond
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Venice's historic palazzo hotels are uniquely charming and offer some of the most unusual - and family-run - places to stay in the city. John Brunton is smitten. By John Brunton
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Global Hospitality Newsletter: November 28, 2011
It was only a mere eight months ago that I was writing on ‘novel concepts' such as how best to market a hotel on Twitter. Well, it shocks me to say it, but Twitter is now a firmly ‘established' entity in the online world and there's nothing very avant-garde about it. Much like Facebook fan pages, the fair share of hotels have an online presence here and most people who want to be on Twitter are already using the application, and quite adroitly at that. By Larry Mogelonsky
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Today's Discussion Article: A mum dying of cancer has been hit with a £218 bill for cancelling a hotel trip because she was too ill to go. By Chris Musson
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This blog has been campaigning intensely for free WiFi at hotels for quite a while. We've been supported by a network of leading travel bloggers and tweeters across the world including the likes of Velvet Escape, Top Travel Content Europe, Elliott.org, Travel Rants and many others. By Rajul
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Gender equality board Ligebehandlingsnævnet has ruled that the women-only floor in Bella Sky Hotel is discriminatory and illegal.
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According to the November ALTOUR Index, the luxury travel expert's bi-monthly survey of hundreds of their leisure agents, autumn travel is a perfect time for non-traditional vacations, particularly among high-end travelers. Indeed the total level spent on vacations and travel remained constant in nearly every category....
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It's a good news-bad news deal for tourism in the sun-soaked Caribbean. Visits are surging but revenues are not keeping pace. By Danica Coto
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Eight Mandarin Oriental hotels were recently awarded the prestigious 2012 Forbes Five Star Spa Award, out of only 30 Forbes Five Star Spas worldwide. Mandarin Oriental hotels in Hong Kong, New York, Miami, Las Vegas and Boston who had been awarded in previous years, were this year joined by Mandarin Oriental, Macau and Mandarin Oriental, Singapore.
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A hotel's famous cat has been reined in after Department of Health officials outlawed its strolls around the building. By Louise Boyle
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Global Hospitality Newsletter: November 25, 2011
Jones Lang LaSalle Hotels has released its bi-annual Hotel Investor Sentiment Survey, which reveals that an increased 38.6 percent of investors across the globe indicated a ‘buy' strategy for the next six months, representing the dominant investor strategy for their short-term outlook. The largest uptick in ‘buy' sentiment was recorded in Asia Pacific, followed by the Europe, Middle East and Africa (EMEA) region....
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I recently toured Southeast Asia with my wife, and after visiting Sydney, Bali and Singapore, my fourth stop was Bangkok. At just two meters above sea level, we were scheduled to reach the great Thailand capital at a time when flooding threatened to shut down the city. Taking our chances, we landed to sunny skies and friendly faces. By Larry Mogelonsky
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Do you stay quiet on social media because if you admit that you don't get it, social media experts look at you like you have three heads? You are not alone. By Ivana Taylor
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If you're after five-star luxury but don't want to blow a hole in your wallet, then Berlin is your city.
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Food and beverage sales last month were the main driver of an increase in total hotel revenues in Abu Dhabi, as the emirate grows as a destination for dining and going out. By Rebecca Bundhun
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Choosy Scottish workers who refuse to work weekends are to blame for the soaring number of overseas staff in the hospitality industry, MSPs heard yesterday.
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Tourists visiting Berlin will see the price of their hotel stays rise by 5% in January 2013, when the indebted city implements a new tax on hotels to help balance its budget. By Natalia Drozdiak
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They went beyond the call of duty. They stayed at their posts, putting their lives at stake, to ensure the safety of their guests when Lashkar-e-Taiba operatives from Pakistan wrecked havoc on hotel Taj Mahal Palace for three days from November 26, 2008.
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Global Hospitality Newsletter: November 24, 2011
Daily deals or social coupons carry great potential advantages for hospitality operators, but a poorly structured deal could turn into a nightmare of lost revenue and unhappy customers. Two new reports from the Cornell Center for Hospitality Research (CHR) examine how social couponing is working for hospitality operators and their customers...
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Today's Discussion Article: Guests are attempting to blackmail hotels and businesses into paying hundreds of pounds by threatening to write bad reviews on the travel review website TripAdvisor, it has been reported.
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In 1995, a man wearing only pajama bottoms dashed into the lobby of the Beverly Hills Hotel as I stood at the concierge's desk. By Mike Oppenheim
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Search marketing is an incredibly powerful tool for attracting customers, but its jargon can be a bit daunting. I asked Todd to shed some light on how business owners can use search marketing to attract local customers this holiday season. By Jay H. Lee
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Is your pool, spa and fitness facility compliant with the ADA 2010 Regulations? If you think your property is grandfathered, then you are wrong! There is no grandfathering. By Jim Butler and the Global Hospitality Group® Hotel Lawyers
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Good news for European tourism: despite continuing economic turbulence European tourism industry figures are up. These are the findings of the ITB World Travel Trends Report, compiled by IPK International and commissioned by ITB Berlin. The figures are based on extracts from the European Travel Monitor and World Travel Monitor as well as on assessments by more than 50 tourism experts and scientists from around the world. By Vicky Karantzavelou
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Picture the Moscow hotel market as an upside-down pyramid, with a throng of five-star luxury hotels at the top and the city's lone budget hotel, the Ibis Moscow Paveletskaya, at the bottom. The pyramid is now righting itself, as mid-market hotels continue to open and budget hotels start to be built. By Alec Luhn
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Two housekeepers at the Hyatt Regency Santa Clara filed charges with the Equal Employment Opportunity Commission (EEOC) Nov. 18, alleging they were fired in retaliation after removing "sexually suggestive images" of themselves posted in a hotel work area. By Rebecca Bowe
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Global Hospitality Newsletter: November 23, 2011
I recently had the pleasure to sit down with Renato Alesiani, the CEO of WaveCrest Hotels and Resorts, (www.WaveCrestResorts.com) based out of California. As the management firm for Hilton Garden Inn Carlsbad Beach, WaveCrest has developed a premier reputation for sustaining exceptional staff, translating into superb guest services, critical praise and customer loyalty. By Larry Mogelonsky
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Vizergy and the Hospitality Sales and Marketing Association International (HSMAI) teamed up to release the informative, detailed white paper, "Best Practices for Hotel Website Analytics." Website analytics are an integral part of hotel marketers' decision making processes, but many hoteliers are unsure of how to fully take advantage of this data to make the most of their marketing efforts and grow their online business. This paper was produced in response to many of the questions hotel marketers have about website analytics. By Tatiana Rokou
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Today's Discussion Article: The hotel business center is not what it used to be. Gone are the days of the big separate room, often windowless, with a line of computers and printers. Instead, hotels across the price spectrum are increasingly shrinking their business centers or transforming them from quiet work spaces to lounge and meeting areas. Some are turning sections of their lobbies into de facto business centers, while others are improving work spaces in guest rooms. By Julie Weed
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Your business is your baby. Well, at one distant time in the past it was. If you've been running it for awhile, it has probably grown up. By Jacob Harper
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For years I have done my grocery shopping every Sunday morning. Why Sunday? It's a good day to shop because the stores are less crowded and store employees are usually in a good mood. But the real reason is that years ago, grocery stores used to put "double coupons" and special deals in the Sunday paper. They haven't done so for quite some time, but it wasn't until recently that I realized shopping on Sundays was a habit that had no longer had a logical basis. By Rieva Lesonsky
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The ultra-luxury Peninsula hotel chain on Jan. 1, 2012 will ban shark fin soup in all of its hotels, a nod to growing concerns about the global shark population. By Barbara De Lollis
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Farmers in Cuba will be able to sell their goods directly to tourist hotels and restaurants from 1 December 2011, the official Communist Party newspaper Granma has announced.
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Between budget travelers with backpacks and well-heeled travelers with Burberry luggage, there exists a whole gamut of travelers. By CNNGO
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Hospitality industry news in brief....................................
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Global Hospitality Newsletter: November 22, 2011
Today's Discussion Article: "Get it in writing." It's a phrase one often hears when guarding against legal action. It's also a physical affirmation of something positive or constructive. But when it comes to hoteliers, "getting it in writing" has a more nuanced meaning. By Vanessa Horwell
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Way back in the mists of time-before the age of Expedia (EXPE) and Priceline (PCLN) -people called to make hotel reservations. Now the act of booking a room may be moving back to the phone. In the past year, reservations via mobile apps have jumped from 3 percent to 10 percent of all bookings made through online travel agencies, websites such as Expedia and Priceline report. About half of those happen on the same day as the hotel stay. The evidence suggests there's a new breed of traveler who waits until the last minute to book a bed. By Brad Stone
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Evening was falling in the old Japanese capital of Kyoto, and I was tucking myself into a container slightly larger than a refrigerator. I pulled down the shade and, after a bit of contorting, lay down, the wall a few inches from my feet. It was a dainty little space, about 3 ¼ feet wide and 6 ½ feet long, charmingly traditional with rice-paper latticework and two woven-reed mats. I felt like an origami crane as I folded my 6-foot-2-inch frame into this “tatami capsule.” By Tim Hornyak
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87% of London hoteliers and 80.8% of Provincial hoteliers believe that customers will change the way they book their hotel in 2012, according to the latest HotStats Hotel Confidence Monitor of 521 general managers across the UK.
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Want to be successful in business? Then better get some travel experience on your resumé to go with the top schools, the amazing internships and spectacular references. By Renee Sylvestre-Williams
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Starwood Property Trust expects Europe's debt crisis to result in fires sales of distressed commercial mortgage loans and buildings - and the real estate investment trust is getting prepared. By A.D Pruitt
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STR Global issued it's 2011 Global Construction Pipeline Report update for October...
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The rapid expansion of budget hotels and visitors' rising expectations are threatening the future of the traditional guest house...
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Global Hospitality Newsletter: November 21, 2011
Once upon a time, way back in 1999, a man named John Naisbitt published a book called High Tech - High Touch: Technology and our Search for Meaning. While Naisbitt's search for meaning was a little different than the issues we will explore here, it is an apt title. By Carol Verret
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Today's Discussion Article: Many articles and interviews with industry leaders indicate that the hotel industry is looking for a fresh, new direction. All that corporate offices have to do to find that new direction is to study the discoveries of New Science. Dr. Vladimir Poponin's discovery called the Phantom DNA Effect is a case in point. By Peter McAlpine
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Take part in a world first by trying out a completely new experience in the hotel room of the future. Created and brought to life by Novotel and Microsoft, the room of the future packs the best of new technologies into an outside-of-the-box architectural concept.
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You may not know it, but the grandfather that is today's hotel industry room rate optimization technology just celebrated an anniversary - and a big one at that. Fifty-nine years ago this month, UNIVAC (Universal Automatic Computer), the 16,000 lb, 500 vacuum tube-equipped behemoth performed the unthinkable: it correctly predicted in an early call the 1952 president election of republican Dwight Eisenhower with a less than one percent margin of error in the electoral vote count and an equally slim three percent error in the popular vote. CBS News at the time, fearing the computer's error, refused to announce the results. It preferred to rely on its experts' gut instinct. By Jean Francois Mourier
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According to Travelocity data, three out of every four travelers say that they have unanswered questions on the hotels they are interested in after doing initial online research. To help answer these questions, Travelocity has added new features highlighting user-generated content that allows its customers to connect to Travelocity, its hotel partners and fellow travelers.
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What is the issue? Although Schema.org was introduced by all three major search engines in June, its importance in terms of impacting search has been vastly underestimated. Launched simultaneously by Google, Bing & Yahoo!, Schema.org is an initiative "to create and support a common set of schemas for structured data markup on web pages." In plainer terms, you can consider Schema a generous extension of your meta data.
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They're icky. They're itchy. They make you want to burn everything you own. They're bed bugs and if you have them, you're likely miserable to be around. By Stephanie Rabiner
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Mayor Michael R. Bloomberg has announced that New York city will reach a record 90,000 hotel rooms by year's end, representing a 24% increase since 2006.
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Global Hospitality Newsletter: November 18, 2011
In November, European hotel prices in comparison to last month have declined by twelve percent to 97 pounds. Particularly in southern Europe, the cost of a standard double room has become significantly lower.
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A Deloitte found more than half of senior hospitality industry executives say current trading is better than expected and continued investment in luxury hotel assets is expected.
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Forbes Travel Guide unveiled its 54th annual listing of Five- and Four-Star award-winning hotels, restaurants and spas today, along with a new website, Startle.com.
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Starwood Hotels & Resorts Worldwide, Inc. announced that its iconic Sheraton brand will open ten new resort properties by the end of 2012.
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Thread count is essential for some guests. Others check in for the views or a buzz-worthy restaurant. But for geeks, a hotel is nothing without a high-tech gadget, a high-concept gimmick, or a connection to something the geek world holds dear (paging Star Wars fans). By Adam McCulloch
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The expansion in China of hotel chains including Hilton Worldwide and Hyatt Hotels Corp. (H) may be undermined by low demand as four in 10 rooms sit empty.
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The Cosmopolitan, Las Vegas' newest Strip resort, was named last week one of Fodor's 100 best hotels in the world. The travel guide nominated it in the 'new and worthy' category. By Delen Goldberg
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TravelClick, a leading provider of revenue generating solutions for hoteliers worldwide, has completed its road trip of European hotelier Academies - where hoteliers are invited to improve their knowledge to help them further generate sales.
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Global Hospitality Newsletter: November 17, 2011
Every year, Google makes more than 500 updates to its search algorithm. The most significant update in 2011 was the Google Panda Update, now in version 2.5, which made most hotel websites obsolete. By Sue Wiker and Will Jerome
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Maximizing Revenues does not automatically mean raising prices, but means reacting to the market, to your competitors to some degree and to the uniqueness of your hotel's clientele. By Dr. John Hogan
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Four Seasons President and CEO Kathleen Taylor was recognised as the Corporate Hotelier of the World by HOTELS Magazine at a ceremony in New York City today. She is the first woman ever to receive the award.
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Today's Discussion Article: Google recently announced that comments made on public Facebook pages will appear in search results all over the web (and the world)! By Gaby Feile
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It used to be all so simple, back when airfares changed so infrequently that airlines actually printed them on their schedules. You'd call your favorite travel agent to find the best deal, pack your bags and jet off. By George Hobica
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China's hospitality industry is doing well right now as three major hotel chains in the past announced this week that they will be opening new hotels in China.
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A new type of Chinese traveller more interested in a quality travel experience than simply ticking off the sights is emerging.
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The Peninsula Tokyo, a modern hotel overlooking the Imperial Gardens in Tokyo's Marunouchi business district, is the best hotel in Asia, according to The World's Best Hotels 2011, Institutional Investor's annual survey of the industry. By Tom Buerkle
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Global Hospitality Newsletter: November 16, 2011
When we were children, the seasons were defined by holidays, the school calendar, family events and to some degree the weather. Now that we are adults, we see many variations of seasons. As hoteliers, we still see the holidays and the changes in weather, but we need to look at calendars and factors that affect demand much more closely. By Dr. John Hogan
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A recent EyeforTravel survey of over 500 APAC travel brands shows that despite 68% of companies claiming to have deployed mobile and social media initiatives, more than half admit that they are unsure how to ‘define, achieve and measure success'
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Today's Discussion Article: This year, 2011, is the time for Room 77. If you haven't heard of it, don't fret, you're probably in the majority. Even though this new website is still in the gestation phase (1500 twitter followers), you'd best take heed because it's inventive and very helpful for guests. By Larry Mogelonsky
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iPerceptions Inc. CA:IPE +14.29% , a leading provider of web-focused Voice of Customer (VoC) analytics based on actual visitor feedback, announced the release of its Hospitality and Tourism Industry Report for Q3 2011. The report shows that the share of hospitality loyalty program members increased by 13% versus one year ago, contributing to higher overall customer satisfaction scores.
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I have witnessed a prominent local corporation-one that will remain anonymous for obvious reasons-execute its brand promise flawlessly at one location and fumble it ridiculously at another. For years, face-to-face, phone and online experiences fell far short of perfection for this company. Its tagline-meant to imprint a positive message in the minds of community members-made me smirk more than smile. By Julie Rains
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A Desert golf course, wildlife enclosure and spa and wellness centre will be built as part of a major makeover at Ayers Rock Resort. By Angela Saurine
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Boeing (NYSE: BA) forecasts that airlines in the Middle East will need an estimated 2,520 airplanes worth $450 billion by 2030. The forecast comes as the region's carriers continue to surpass global air traffic and capacity growth rates.
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Richard Solomons took on a lot when he was promoted from InterContinental Hotels Group PLC's chief financial officer to chief executive in July. By Kris Hudson
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Global Hospitality Newsletter: November 15, 2011
The case of a tour operator in New York's Finger Lakes region highlights the remarkable potential benefits of participating in a social coupon promotion, as well as the possible pitfalls that require a carefully crafted arrangement. By Chekitan S. Dev Ph.D. , Laura Winter Falk Ph.D., R.D., and Laure Mougeot Stroock
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Development to continue on projects in Egypt and Morocco. By Rebecca Bundhun
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Today's Discussion Article: One of the best outcomes from the social media explosion is that the customer service bar has been raised. Now that more people are freely sharing their customer experiences-both good and bad-with the world, quality customer service has become imperative. By Rick Jensen
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The trendy terrasse of the Metropole is Hanoi's most famous street side restaurant. But inside, the hotel hides a deep secret. By Andreas Augustin
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Most of the city's best business hotels fall into the luxury hotels category. A better variety of business boutique and budget hotels have yet to come up. By AJ
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Luxury images of top-class hotels make people think foods at hotel restaurants are those made of expensive, imported ingredients such as foie gras, caviar and those with unmemorable foreign names. By Kim Rahn
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Despite the record number of foreign pilgrims who came to perform Haj from all over the world this year, hotel occupancy rates in Makkah witnessed a fall of 10 percent compared to the same period last year, according to a senior official.
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It's not exactly the type of welcome they expected to receive in America's entertainment capital. By Anita Bennett
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Global Hospitality Newsletter: November 14, 2011
I once had an employee in my team when I was managing a large conference department who caused me frequent nightmares. By Enda Larkin
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Rich people from Andrew Carnegie to Al Capone once lived full time in residential hotels. And now you can too. By Jerold Leslie
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Whether you're looking for a job or not, you've probably been encouraged to 'network, network, network!' more times than you can count. Are all those conferences and events you're attending leading to new connections or opportunities?
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Will it affect our campaign for free WiFi that the Maybourne Hotel Group will soon be taken over by the Barclay Brothers - owners of The Ritz which currently shamefully charges the highest prices in London for WiFi? By Holly
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Home to some of the world's most luxurious swimming pools, Las Vegas is becoming a popular holiday destination for family jetsetters
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New research from the UK's fastest growing online independent travel agent has revealed that a third of under 30s in the UK have only ever been on a beach holiday; as opposed to going on a city break, to a ski resort, or a slightly more adventurous trip.
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International tourist arrivals grew by a healthy 4.5% in the first eight months of 2011 according to the latest data from UNWTO. Europe (+6%), surprisingly, showed the strongest growth amid continuing economic uncertainty.
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Hotels could potentially face fines of up to £20,000 if they are found guilty of selling tickets to events at the London 2012 Olympics and Paralympic Games. By Janey Harmer
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Global Hospitality Newsletter: November 11, 2011
How are high-end resorts in Mexico competing with all-inclusive resorts that have lured a greater share of travelers in this uncertain economy? By Barbara De Lollis
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There will be a "huge increase'" in U.S. hotel foreclosures next year as debts come due and little financing is available, said Robert Sonnenblick, a hotel developer. By John Gittelsohn and Nadja Brandt
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A second hotel giant aims to give TripAdvisor a bit of competition. This time, it's Marriott.
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Ashton Kutcher promotes his investments with stickers shown onscreen on Two and a Half Men. Leonardo DiCaprio has posted some photos to his account on Israeli startup Mobli, into which he's sunk some cash and for whom he serves as an advisor. By Courtney Rubin
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The continued growth in Chinese outbound and domestic travel will change the global hospitality industry for ever, reveals the WTM Global Trends Report 2011 released today (Monday 7 November) at World Travel Market.
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Wellington region hotels and motels enjoyed a flood of foreign tourists in September for the Rugby World Cup. By James Weir
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The global Travel & Tourism industry will grow more slowly in 2011 and 2012 than previously indicated, according to the World Travel & Tourism Council (WTTC).
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Frequent business traveler Joyce Gioia forgot more than $20,000 worth of jewelry in her hotel room in Italy last year. By Gary Stoller
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Global Hospitality Newsletter: November 10, 2011
Do your team members feel like they are in the middle of a game of telephone with 'urgent' messages frantically flying in from all different departments? Are they trying to judge if the express-mailed envelope is more or less important than the e-mail? Do the important messages get in the way of the critical ones? By Jim Hartigan
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Today's Discussion Article: My favourite quip about meetings has to be this unattributed quote I recently came across on the web: 'When I die, I hope it's in a meeting. The transition from life to death will be barely perceptible.' By Enda Larkin
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Having spent several nights at the COMO Shambhala Estate, I was awestruck by both its remarkable beauty and its commitment to exceptional guest service. The staff is particularly friendly and ceaselessly helpful. I had the opportunity to discuss this with John Halpin, the General Manager, to explore the essence of the fantastic COMO experience. By Larry Mogelonsky
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Forget a spa-day -- business travelers are lucky to get a spa-minute. By Kayleigh Kulp
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With geographic advantages melting and technology improvements growing at an alarming rate, building a successful business is becoming less about a superior product or location. Your company's success relies on one thing: the service your people offer your customers and as a result, the buzz it creates in the marketplace. By Barry Moltz
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The recent ETC/UNWTO study of the US Outbound Travel Market is the springboard for today's seminar, organised jointly with ETOA. The session brings together the leading lights of UNWTO, ETC, ETOA and USTOA as well as major operators.
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US-based hospitality leader will open one hotel a month in China for at least the next three years.
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Hotel room rates in destinations featured in popular film and TV shows have seen marked increases in the first six months of the year, according to a new report.
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Global Hospitality Newsletter: November 9, 2011
When it comes to putting all its brands on a global hotel platform, Priceline continues to think differently than its rivals - and just keeps growing.
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It might be one of the few perks of life on the road. By Charisse Jones
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Nigeria's national security adviser on Monday dismissed a weekend warning from the United States of an Islamist bomb threat to luxury hotels in the capital as "not news," and said it was spreading unnecessary panic. By Joe Brock and Camillus Eboh
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Today's Discussion Article: Why does the small business owner always seem to work harder than their employees? Why are the employees the ones on the golf course on Saturday while the boss is in the office trying to catch up? Aren't the employees the ones who should be working overtime in the office? By Barry Moltz
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Sara Turner speaks to George Jordan, general manager Hotel Felix, a contender for the crown as Chicago's greenest property.
More... [234 views]
The hotel lobby buzzes like any other in New York on a weekday morning, as families from around the world excitedly examine maps, while bellhops in khaki pants and polo shirts give directions and load luggage carts. By Liz Robbins
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Tourism has been at the forefront of Colombia's economic and social transformation over the last decade. On the back of this success, Colombian President, Juan Manuel Santos, joined the UNWTO/WTTC Global Leaders for Tourism Campaign.
More... [516 views]
Seems the InterContinental Hotel in Chicago has a hit on its hands with the Michael Jordan Steakhouse. By Barbara De Lollis
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Global Hospitality Newsletter: November 8, 2011
Today's Discussion Article: I was recently speaking to the owner of a small hotel and he raised an important question, which set me thinking. By Enda Larkin
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Four Seasons Hotels & Resorts (FSHR) are universally recognized as an industry leader - their product quality and service levels continually setting luxury standards. Over the past thirty years, programs pioneered by this chain have been become de rigueur for properties in all price ranges. By Larry Mogelonsky
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Health and Fitness Travel, leading active and wellness holiday specialists has uncovered their top wellness travel trends for 2012.
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Leadership tycoon Warren Bennis once said, 'We seem to collect information because we have the ability to do so, but we are so busy collecting it that we haven't devised a means of using it. The true measure of any society is not what it knows but what it does with what it knows.' By Bruna Martinuzzi
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Last winter was one of the best ski seasons in history, with excellent snow and conditions almost everywhere in the United States. Now, with extremely early snow already falling from coast to coast this year - New York City just broke its all-time snow record for October - conditions are shaping up for another epic season. By Larry Olmsted
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Laguna Beach welcomes more than 6 million visitors annually to its sandy shores. Now visitors who stay in the beachside city's 22 hotels and lodging establishments will be inadvertent participants in a citywide effort to recycle all of the soaps, shampoos, hair conditioners, lotions and bath gels that are left over after a night's stay. By Susan Carpenter
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Tourists from South Africa's traditional source markets in the UK and Europe are coming back while more are arriving from the new markets in China and India, and hotels are filling up again after a lull following last year's soccer World Cup. By Audrey D'Angelo
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Bigger isn't always better, and that's certainly true for boutique hotels in Shanghai. By Sophie Friedman
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Global Hospitality Newsletter: November 7, 2011
Today's Discussion Article: From the title of my last article on this matter - 'No Defense for the OTAs' - it would be easy to depict my adamant stance on this critical issue as one of hellfire and brimstone. Rest assured though, I didn't settle on this overnight. And judging from the comments I have received, many seem to agree. By Larry Mogelonsky
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The Hotel industry, according to a study, has reached a point where problems with Internet access will more severely impact guest satisfaction levels with each passing year.
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No matter how turbo-charged your business might be, no matter how realized and genius, you can accomplish little without a fantastic team. By Hannah Howard
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Every aspect of life is imbued with 'smart' these days as mobile technology and hand held devices replace older ways of doing things. By Kim Rahn
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Globe-trotters know what it's like trying to sleep coiled up on a hard plastic airport seat for hours while they await their next flight. But it doesn't have to be that way. By Jane Leung
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FastBooking, one of the world's leading online e-marketing and online technology solutions providers for the hospitality industry, announces its newest service, FastBooking Direct Link.
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TravelClick's October 2011 North American Hospitality Review indicates the hotel industry is continuing to show strong growth in the business, leisure and group travel segments. The North American Hospitality Review is based on actual hotel bookings for the period October 1, 2011 through September 30, 2012.
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Google has come up with a new initiative to offer marketers specific tools and resources they need to make their websites more mobile-friendly.
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Global Hospitality Newsletter: November 4, 2011
Global Staff Movements for October 2011 provided by Spectrum International.
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Today's Discussion Article: I would like to share some of the fine things I have picked up in the course of working with great brands and a greater set of minds and present herewith my 25 golden rules of Public Relations. By L. Aruna Dhir
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No longer label-conscious and no longer likely to be WASPs with inherited money, today's luxury consumers are also more discerning than their predecessors. For travel sellers, the evolution of this lucrative market demands new approaches. By Maria Lenhart
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Washington DC makes an excellent venue for a conference, because it is efficient to combine the conference with business meetings with so many hotel companies based in the greater metropolitan area. Washington DC is a capital of the hotel industry. So here is my take on the trip to Washington, DC and the NATHIC conference so far. By Jim Butler
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There are many points in our lives when we decide we need a change. Whether it's starting a business, changing jobs, losing weight, the list goes on... it's the thing we fear the most and what we have to go through to achieve our goals. By Murray Smith
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European leaders last week made significant headway toward resolving the European debt crisis after obtaining an agreement from banks to take a 50% loss on the face value of their Greek debt. By Patrick Mayock
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A new series of Luxury Brand Status Index (LBSI) surveys from the independent and objective New York City-based Luxury Institute reveals firsthand impressions and rankings of dozens of luxury brands by high net-worth consumers from the United Kingdom, France, Germany and Italy.
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It's just 50 days to go until Christmas. That's 50 days of panicking because you haven't made a pudding, or fed the cake - or seven weeks of feeling depressed at the prospect of another uneventful Christmas in front of the television. By Joanne O'Connor
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Global Hospitality Newsletter: November 3, 2011
For years the conversation has raged on how to protect the planet from our self-inflicted destruction. Whether it is ozone layer depletion, the prevention of global warming, water pollution, the continuing burning of fossil fuel or coal mining and last but not least the ecological preservation of our natural resources. By Dietmar F. Kielnhofer
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Paul Tamburelli stayed 125 nights this year at Marriott hotels and says the chain is the only one that consistently meets and exceeds his needs. By Gary Stoller
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Today's Discussion Article: When is a room rate not the rate guests pay? When an increasing number of hotels in the United States roll up additional charges into the ambiguously defined 'resort fee.'
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Rochelle Jacobs has been working out at Exhale, the mind and body spa, two to three times a week for the last nine years. She says she is so dedicated to her gym that she picks her hotels based on their fitness offerings. By Abby Ellin
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A recent survey of jobless Americans confirms what any unemployed person already knows: being out of work is depressing - very depressing. By Deborah L. Jacobs
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It's time. Or at least very close to the time when holiday hosts and guests start thinking about recipes and menus, housekeeping and houseguests. By Marnie Hunter
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A large number of travellers consult online guest reviews when considering which accommodations to book, and the quality and quantity of reviews they read about a property have a big impact on their choice of accommodation. How much do online traveller reviews matter? By Brian Payea
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New research by Hotel Compete shows that the reviews that guests post on hotel review sites follow a rational pattern. This research runs contrary to current industry opinion, and provides further evidence that review scores are an undervalued asset in hotel performance analysis.
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Global Hospitality Newsletter: November 2, 2011
Today's Discussion Article: A few weeks ago, I was at an EyeForTravel social media conference in Amsterdam, serving as a judge at an awards contest held by Simpliflying to recognize the best hotel brand in social media. Hearing each pitch, and then talking with the other judges, got me thinking: how do we define the "best" strategy? By Josiah Mackenzie
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As someone who is derided by relatives and friends for not knowing how to text on a cellphone, I approach the task of evaluating technology as warily as a man wading into the Everglades with a pork chop tied around his neck. By Joe Sharkey
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As the nights draw in and Christmas looms ever closer, right now is a great time to explore London whether for a spot of Christmas shopping in the newly lit-up shopping precincts, to check out the festive markets or simply to kick back and take it easy. By Rajul
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It's hard to believe that the fiscal year is coming to an end and the fourth quarter is already upon us. And we all know what that means for small business owners: work, work, work! But also: opportunity, opportunity, opportunity! By Nell Merlino
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When Dubai sees the opening of its first Fashion TV hotel, expected by the end of next year and complete with the world's largest LED screen broadcasting the channel around the clock, one thing had better be à la mode: the staff uniforms. By Josh Sims
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Google recently unveiled the release of 'Flow Visualization' in Google Analytics, a tool that allows one to analyse site insights graphically, and instantly understand how visitors flow across pages on a site.
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With the hospitality business in recovery and some financially troubled properties coming to market, sales of hotels in Los Angeles County have increased dramatically in 2011, a real estate brokerage said. By Roger Vincent
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If you have a fear of elevators, you might want to skip this... By Barbara De lollis
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Global Hospitality Newsletter: November 1, 2011
Today's Discussion Article: Revenue management systems and our approach to pricing need a face lift - a new wave of thinking - a new way of pricing and distribution. By Jim Burney
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With all of the other priorities facing hoteliers today when it comes to managing voice reservations channels, it's more than a fair question: 'Why do we need a new reservations sales process?' By Doug Kennedy
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The breakfast table offers an equal opportunity to make or break guest experience, especially in the midscale sector, where free breakfast garners higher and higher expectations as the category evolves. Here's how hotel brands are approaching their analysis of this imperative amenity. By Dan Marcec
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Managers can analyze their IT networks and service staffing with new resources from Cornell Center for Hospitality Research.
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You don't have to use social media to generate leads for business, but why wouldn't you?
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Fresh from completing a three-year, $1 billion overhaul of its flagship Holiday Inn hotel chain, InterContinental Hotels Group PLC said it plans to shake up its laggard Crowne Plaza Hotels & Resorts upscale brand. By Kris Hudson
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Tourist industry in New York City is experiencing a new boom. 2011 was another milestone that changed the hotel landscape of 'world apple' by adding such landmark hotels as the Mondrian New York, Hyatt 48 Lex and Aloft Brooklyn. By Ilya Kalachev
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When the Savoy hotel reopened last October, 18 months late and £120m over budget, it offered itself to the world as more gilded, more comfortable and more cognisant of its own history than ever before. By Matthew Sweet
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