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ehotelier Hospitality News Archives: December 2011Global Hospitality Newsletter: December 30, 2011New Year’s Resolutions for HoteliersDo you believe in New Year's resolutions? Have you ever made any? Moreover, have you ever stuck to them? Here is a list for hoteliers I've complied that I hope you'll consider adding to your own for the upcoming year. By Larry Mogelonsky, MBA, P. Eng More... [2449 views] Digital Marketing and Advertising for Hotels: Twelve Ways to Reap Benefits in 2012As 2012 is quickly coming upon us we now realize the importance of digital marketing and advertising for hotels. However, many hotels do not have a large online presence and continue to remain skeptical about new media and Internet advertising. By Ryan Bifulco More... [1979 views] The 3 Words Guaranteed To Grow Your Business Next YearNext year is going to be the best ever for your business. But only if you enhance your company's usage of the following three words: knowledge, reassurance and conversations. By Scott Ginsberg More... [1904 views] Top 10 Hospitality Industry Trends for 2012The upcoming year is projected to be a better and brighter one for the hospitality industry, but what are the new factors driving the market in 2012? By Robert A. Rauch, CHA More... [3815 views] Road to your DreamWhen attending my Hotel School, Institute de Tourisme et d'Hotellerie du Quebec, in Montreal, Qc, Canada my years of study gave me the confidence that I could be GM immediately after my graduation. Little did I know that it would take years of hard work, lots of support, with ups and down to achieve my goal of becoming a successful and well traveled General Manager. By Yoland Perras More... [1772 views] 5 Trends That Will Shape Small Business In 2012It's time for my annual prediction of small-business trends. By John Jantsch More... [1714 views] Global Hospitality Newsletter: December 29, 2011Hopes and Dreams for 2012: What Will the Hotel Industry Look Like Next Year?With the New Year comes new goals for the hotel industry. Beyond the traditional ADR and RevPar benchmarks, hoteliers looking to make the most of the New Year must consider the big picture: the trends and tools in the industry and how they can use them at their properties to maximize revenues. By Jean Francois Mourier, REVPAR GURU More... [1891 views] 2012 Marketing Must-Do’s for the Hotel IndustryThe good (and sometimes bad) thing about the marketing industry in general, is that it's always evolving and changing, often for the better. Hotels who stay informed and implement the newest marketing tactics and mediums will develop a true competitive advantage, staying ahead of the pack. By Jennifer Nagy of jlnpr More... [3437 views] Solving the Problem with Resolutions - 5 Simple Hotel Sales Resolutions You Can Keep!In this is week before the holiday (and the week after the holiday) when the sales world has gone dead, the time is ripe to formulate resolutions for 2012 to make sales and revenue management activity more effective and efficient. The problem is that we tend to overcomplicate these instead of keeping them really simple. By Carol Verret More... [1710 views] 'Customer is King'.... Or are they?Inspired by Jan's blog 'I am my business'... or am I? I had a flash of realisation. A realisation of how there has been a big shift in SK Chase. The shift relates to our customers and our team. By Kaye Taylor, SK Chase More... [1789 views] Eight Secrets To Getting More Done In 2012With the New Year nigh, it's time to start thinking about resolutions (the kind you'll actually keep). By Brett Nelson More... [1853 views] Global Hospitality Newsletter: December 28, 2011How motivated are you for 2012?This is a non-traditional commissioned year-end column, in that is not a prediction of trends nor is it a list of New Year's resolutions. I felt honored to have been asked by the editor of one of the world's best known online publications to consider and share my thoughts on what we want to see more in the new year. I expanded it to include what we want and need in 2012, which is reflected in the title that asks if hospitality is still the industry that motivates entrepreneurs. By Dr. John Hogan More... [1809 views] 'What we want more of, is less Evil Eriks'!There are 5 things Evil Erik wants more of........... By Bert van Walbeek More... [1812 views] What Made me a Better Hospitality ProfessionalI started my hospitality career with Hyatt Hotels, back in 1989 at the Hyatt Regency in Hilton Head Island. I was a houseman at the time. Later I went on to work in Atlanta, Georgia at the Hyatt Regency Atlanta. I started out as a doorman which gave me an opportunity to really polish up my customer service skills as these skills were a must in order to make a good living from tips. I got very good at it in a very short time. After doing this for a while I prepared for my biggest opportunity, being a good will ambassador for the hotel during the 1996 Olympics. During this time I had an opportunity to shine on the biggest stage ever...... By Keith Gaines More... [2088 views] Truths, Trends and Take AwaysThe Federal Reserve significantly reduced its forecast of economic growth in the United States over the next two years this week, the latest in a long series of acknowledgments that pace of recovery continues to disappoint its expectations. By Robert J Nyman More... [1492 views] Eight Powerful Tools To Help Restaurateurs Conquer Online MarketingWhen a restaurant owner recently asked about investing in her online marketing strategy and if there were any lesser-known applications out there that she should know about, YEC members had the following to say. By Scott Gerber More... [1773 views] Global Hospitality Newsletter: December 23, 2011Santa's Wish List for Hotel General ManagersI shudder at the thought of seeing many of the GMs I know sitting on Santa's knee. Yet, secretly, I know that each one of them has a wish list they would gladly share with Kris Kringle. If I was a GM, here is what this list would probably look like. No shiny new bicycles here. Read on. By Larry Mogelonsky More... [2510 views] All I Want for ChristmasAs the 2011 Holiday Season approaches, many hoteliers are putting another year of robust revenues on their holiday wish list, in which they continue to rebound from the wayward economy. By Jean Francois Mourier More... [1762 views] Can Your Hotel Afford to Ignore Google+?Today's Discussion Article: Earlier this summer when Google launched Google+, its social networking site, it was only open to individuals. Last month Google+ announced it was available to businesses and brands are beginning to embrace it. By Madigan Pratt More... [2355 views] The Five Hiring Mistakes You Need To Stop Making NowHiring is an integral part of any business. Laying a solid human foundation will define the success (or failure) of your venture. That's why it's so important to get it right the first time. By Karlee Weinmann More... [1933 views] How To Get Promoted At Your Office Holiday PartyThe invitations are out. The trimmings are up, and workers everywhere are starting to sweat. It's beginning to look a lot like the annual holiday party. By Jenna Goudreau More... [1475 views] New Americans with Disabilities Act Requirements to Go Into Effect March of 2012In September of 2010, the U.S. Dept. of Justice released an updated series of regulations for the Americans with Disabilities Act regarding the operations and layout of currently existing and future hotels. These regulations, which go into effect March 15, require a degree of change for hoteliers to integrate into their properties, and in some instances reflect an economic and operational shift in priorities. By Elliott Mest More... [1370 views] Cheap Hotel Chains Guide on Where to Find a Perfect Family Christmas in the UKTourists don't have to go far to enjoy a fantastic festive Christmas, and in fact there are many places in the UK which will provide them with a wonderful atmosphere, great shopping and unique events. Here are four suggestions for some of the best places to spend a family Christmas breaks in the UK this year. More... [1301 views] Surprising Secrets Of Famous BuildingsTime can be cruel toward even the most enduring of human creations. Buildings made of stone crumble to rocks in due time, so it's logical to think that two and a half millennia have carved the Parthenon into the half-crumbled skeleton we are all familiar with. By John Giuffo More... [1446 views] Hotel News in BriefHospitality industry news in brief............................ More... [1726 views] Global Hospitality Newsletter: December 22, 20112012: A Big Shuffle in Hotel DistributionToday's Discussion Article: Yes 2012 will be all about distribution in the hotel industry. There are some major developments that demand attention of hoteliers in order to stay in control of the market mix and distribution cost. By Patrick Landman More... [4440 views] How Hotels Can Use The Social Web to Build LoyaltyIn preparation for 2012, hotel executives are looking for new ways to drive measurable revenue from social media. One of the biggest opportunities lies in building loyalty: encouraging guests to come back again and again. The social web presents us with an ideal platform to conduct activities that address all the core elements of building loyalty: creating positive first impressions, delivering extraordinary service, and cultivating relationships over time. Let's explore how this could work for you.... By Josiah Mackenzie More... [2013 views] Six Steps Successful People TakeEver wonder what makes people successful? I'd be surprised if you answered no. I have yet to meet a person that doesn't wonder what it takes to be a big-time success. By Mike Michalowicz More... [2279 views] Hotel Doctor: Acquiring a New Hotel, Sort of…Tokio Marine, a Japanese insurance service, sent me to visit a patient at the Kyoto Grand. Insurance services make up a quarter of my callers, and I love them. By Mike Oppenheim, M.D. More... [1360 views] Revealed: What Chinese Tourists Really WantThe days of groups of Chinese tourists following their tour guides around the world are numbered, according to a new report. More... [1905 views] GDS Promotional Messages Most Effective Way to Influence Travel AgentsFindings from the 2011 Global Travel Agent GDS Study, a bi-annual survey of global travel agents commissioned by TravelClick, clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents. More... [1793 views] Hotel Development Continues in London Ahead of OlympicsLondon's hotel sector is to continue to see a boost next year as hotel chains scramble to open hotels before the Olympics start in July. More... [1436 views] New York's W Hotel Highlights Growing Basement Bar TrendNew York's popular W Union Square hotel just re-opened its newly renovated basement venue, Lilium, which highlights the small but growing number of upscale subterranean hotel hangouts. By Barbara De Lollis More... [1392 views] Hotel News in BriefHospitality industry news in brief............................ More... [1710 views] Global Hospitality Newsletter: December 21, 2011The Future of Revenue Management Is NowThe past 18 months has been one of the most turbulent and challenging times for the hospitality industry, but all signs indicate we are over the worst of it and headed into a period of healthy recovery. By Tammy Farley More... [2234 views] We Are the Next Generation of Hotel Sales and Marketing Communications ProfessionalsHotel Sales & Marketing - The Next Generation: We ARE the 21st century sales, marketing and public relations professionals. By Leora H Lanz and Barbara Fischhof More... [1949 views] Bed Bugs Becoming Resistant to Traditional ChemicalsNew results suggest that insecticide use in the tropics is to blame for the re-emergence of bed-bug infestations. More... [1671 views] Four Ways To Avoid Brand SuicideYour brand is everything. It's what people think of when they see you, your logo or one of your products. It's also what can make or break you in business. By Neil Patel More... [1776 views] New York Leads Rooftop Hotel Bar TrendIf you track hotels in any city, it's getting harder and harder to keep up with the latest and greatest rooftop bars. By Barbara De Lollis More... [1471 views] Immersive Travel Will Grow in Popularity in 2012G Adventures published a list of trends and forecasts for 2012 based on observations of the company's CEOs (Chief Experience Officers) around the world. By David Cogswell More... [1421 views] New Survey Finds Lack of Opportunity Holds Back New EmployeesOver a third (36%) of recent graduates were disappointed with the levels of responsibility given to them in their first job, and almost one in five (18%) feel they've never been given the right opportunities to take on responsibility. More... [1418 views] Hotels Add a Little Extra Ho-Ho-Ho for Holiday GuestsSanta is in the house. At least it may feel that way for travelers staying at some hotels this Christmas. From hosting private shopping events to delivering actual gifts, hotels and resorts are helping take some of the stress out of holiday shopping. By Rob Lovitt More... [1371 views] Hotel News in BriefHospitality industry news in brief............................ More... [1736 views] Global Hospitality Newsletter: December 20, 2011People versus PaintToday's Discussion Article: 'The only good thing about the recession is that we don't have to worry as much about all that HR mumbo-jumbo you keep banging on about,' he said with a big smirk and throwing his eyes to heaven for effect; watched intently by the others at the table. By Enda Larkin More... [1513 views] Expedia Offers Timely Holiday Demand Tips to HotelsHotels can access last minute holiday demand to fill rooms during slow holiday periods. More... [1533 views] Hotel Management Tips: The Power of a Good Listener15 years of a 27-year career with the same organization. One of the most important lessons that I have learned over the years is the importance of good listening skills. By Jack A. Turesky More... [2157 views] Is The Need To Please Hurting Your Business?In business, there's a thin line between people pleasing and good customer service. And in crowded and competitive markets, anything less than a 'customer-obsessed strategy' simply won't do. By Nellie Akalp More... [2131 views] Travellers are Paying More for Airline Experience, Less for LodgingTravelers increasingly are splurging in the air and scrimping on the ground. By Nancy Trejos More... [1436 views] Extravagant Holiday Hotel PerksTraveling during the holiday season is as old as the holidays themselves - literally, if you ask anyone who owns a manger in Bethlehem. But just because people hit the road doesn't mean they shouldn't be able to feel the spirit of the season wherever they go. More... [1315 views] Accor Buys Mirvac Hotels for $254 Million to Grow in AustraliaAccor SA (AC), owner of the Novotel lodging brand, agreed to pay 195 million euros ($254 million) for Mirvac Group's hotel management business to expand in the Asia-Pacific region. By Armorel Kenna More... [1798 views] Men, Women And Holiday Boozing By The NumbersSo it could be because the newsroom is still gossiping about last night's holiday party, or it could be because I'm about to head to another one tonight, but I've got celebration on the brain. By Meghan Casserly More... [1385 views] Hotel News in BriefHospitality industry news in brief............................ More... [1717 views] Global Hospitality Newsletter: December 19, 2011Spa Revenue Management Techniques : Dynamic Pricing, Dynamic Availability & Menu EngineeringKey performance indicators have to be defined to help understand the patterns of demand and customer behavior. Now we will take a closer look at different pricing techniques. By Patrick Landman More... [2254 views] How Do You Spell SUCCESS?Sometimes opportunity knocks, but most of the time it sneaks up and then quietly steals away. By Dr. John Hogan CHE CHA MHS More... [1877 views] Buyers Prize Glitziest London Hotels as Europe’s Economic Slump Passes ByIt's Friday night at Claridge's Hotel in central London and harried-looking bartenders are rushing to serve customers piled three-deep at the bar. Property investors are lining up too.. By Neil Callanan More... [1445 views] The Small Business Owner's Guide To Holiday Season EtiquetteThe holiday season brings with it as much stress as cheer and as much chaos as tranquil time at home with family and friends. Wrapping up the year leaves small business owners with a lot to consider: end-of-year bonuses, holiday parties and more. By Karlee Weinmann More... [1405 views] Top 6 London Hotel Christmas TreesLondon's hotels have upped their game this year when it comes to their Christmas tree offerings. Whether you like traditional, gaudy, chic or simple, there's something for every taste. Here I run down my six favourites, in no particular order... By Holly More... [2077 views] Consumers Increasingly Reliant on Travel Reviews as Arguments Continue over AuthenticitySocial commerce company Reevoo released figures illustrating the extent to which consumers rely on recommendations and reviews, from friends and strangers alike, before they decide what to buy - and the speed at which such purchasing behaviour is becoming the rule rather than the exception. More... [770 views] The Weird Case Of Google Competing With Its Own AdvertisersGoogle is testing a set of comparison ads that would place its own experimental hotel listings service, Hotel Finder, above ads that other companies have paid for. By Matt Rosoff More... [245 views] Abu Dhabi's Leaning Hotel Set for Launch after DelaysAbu Dhabi's Hyatt Capital Gate Hotel, located in the world's furthest leaning manmade tower, its set to open its doors this month after construction delays pushed back launch date. By Shane McGinley More... [475 views] Hotel News in BriefHospitality industry news in brief............................ More... [645 views] Global Hospitality Newsletter: December 16, 2011Ten Tips for Retaining Loyal GuestsToday's Discussion Article: It's estimated it costs anywhere from 5 to 8 times more to gain a new customer as opposed to retaining your existing ones. When you consider the cost of advertising, marketing, sales people, etc. to attract new customers this becomes obvious. By Caroline Cooper More... [4726 views] Hotels.com Zeroes In on Affordable LuxuryThe end of the year is when everyone tries to get the most bang for their buck, whether it is a 36-inch flat screen television or a pair of diamond earrings. Getting a good value is important to consumers, which is why hotels.com® is helping to make a dollar go further on yet another big purchase this holiday travel season - their next vacation! More... [1371 views] Entrepreneurs, Hotels Cashing In on Traveller Willingness to Pay More for Purified AirThe number of hotels asking guests to pay more for rooms with filtered air is on the rise with the continued growth of PURE Solutions' PURE Room program and the recent introduction of UV Flu Technology's ABC 'Purity +' Rooms. By Glenn Hasek More... [1443 views] High-End Hotels Forecasted to Excel in 2012U.S. hotels' revenue per available room will increase 6.1% in 2012, as rising room rates for upper-end hotels will more than offset the effect of stagnant occupancy at midscale and economy properties, PKF Hospitality Research said in a report released Tuesday. By Danny King More... [1553 views] Five Ways A Small Business Can Use 'Vivid Thinking''Vivid Thinking' stands for Visual-Verbal Interdependent Thinking, which means talking less while drawing more. Vivid Thinking replaces the over-wordiness of small business communications with quick, simple, jargon-free visual messages. By Dan Roam More... [1689 views] Marriott CEO JW Marriott Jr. to Step DownJ.W. Marriott Jr., who built the company his parents started as a District root beer stand into a global lodging giant, is stepping down as chief executive, ending a storied 39-year run that ushered in a new standard of dependable, middle-class hospitality for travelers around the region, the country and then the world. By Michael S. Rosenwald More... [716 views] Hotel Manager Is Always Checking OutGhanim Al Marri is the Emiratisation director for Jebel Ali International Hotels, which runs multiple properties, including Jebel Ali Golf Resort & Spa. He speaks about a typical day working in the hospitality industry. By Gillian Duncan More... [728 views] Hotel Holiday Spirit: Decorations From Around The WorldThe holiday season is officially underway, and there's no place better to see some of the best seasonal displays than at hotels. Properties around the world deck the halls with everything from crystal ornaments to life-like Santas, ushering in an ambiance that inspires visions of sugar-plum fairies and candy-land dreams. By Melanie Nayer More... [240 views] Hotel News in BriefHospitality industry news in brief............................ More... [604 views] Global Hospitality Newsletter: December 15, 2011The Butler Did It!Unless you were born into royalty or lived abroad at some wealthy uncle's residence, chances are you've had limited experience with the latest rapidly-growing luxury hotel service accoutrement - the butler. By Larry Mogelonsky More... [2026 views] Innovation Magic – The Secret Revealed Part IIToday's Discussion Article: Last week we began our look at "innovation." We started by establishing the difference between Innovation and Invention. By Jim Hartigan More... [1662 views] Hotel Opening Processes in Greater China, An Analysis of Problems and IssuesRecent months have seen increasing attention in the international press regarding the focus of major global hotel management companies on the importance of China as a growth market. By Gert Noordzy More... [1700 views] Four Reasons To Make Yourself ReplaceableAre you replaceable? As an entrepreneur, your first response to that question will likely be a resounding No, I can't be replaced! After all, we have been programmed to believe that being replaceable is a bad thing, that what you do isn't sufficiently important or involved. But I'm here to tell you that not being replaceable is a problem. A big problem. By Mike Michalowicz More... [1785 views] Business Travel Will Rise in 2012Business travel, which has been driving a recovery in the hotel business, should take off next year, according to a new Deloitte survey. Part of the surge is due to Millennials and Generation X professionals who expect to hit the road more next year. By Kate Rice More... [1855 views] Free Hotel Internet the Priority for Business TravellersThe majority of hoteliers believe business travellers to their hotels value free Wi-Fi or internet as the best way to enhance their visit, while 60 per cent think a 24-hour security or reception is what their business guests value the most. By Peter Ruddick More... [487 views] Some Major US Hotels Moving into IraqSome major U.S. hotel chains are planning to go into Iraq just as the last of U.S. troops are pulling out. By Nancy Trejos More... [981 views] Faberge Returns to London after Nearly 100 YearsThe venerable Fabergé brand continues its return to the world of luxury jewelry under its new owners by opening a store in London. In addition, the company said its watches and jewelry are now available at London's Harrod's department store and that it will soon open a store in New York. By Anthony DeMarco More... [188 views] Hotel News in BriefHospitality industry news in brief............................ More... [674 views] Global Hospitality Newsletter: December 14, 2011Towards a Customer-Centric RM SystemToday's Discussion Article: Revenue management, with its roots in the airline industry, was traditionally based on capacity. However, by 2000, its application in the hotels sector was proving not to be as effective as hoped. By Jérôme Destors More... [996 views] Psst, Wanna Buy a Watch?Look, I'm not pushing this on you, but companies are queuing up in their hundreds to participate. So, trust me, I'm not here with a begging bowl, it's really up to you... but don't blame me if you miss out. By Enda Larkin More... [1582 views] Checking Their Voicemail: What Hotels Need to Know About their Mobile CustomersShhhhhh. Listen. Can you hear them? It's the sound of millions of consumers, leisure travelers, hotel guests and on-business patrons alike, across all demographics, adding to the mobile phone bandwidth super highway by jumping on the mobile phone bandwagon. By Vanessa Horwell More... [2053 views] Search For the Leader In YouLeaders are made, not born. I would argue (like always) the exact opposite. I believe we are all natural born leaders, but our program is bugged along the way. By Saurabh Bakshi More... [2434 views] Six Common SEO Mistakes On Small Business WebsitesIn the last decade plus that I have been working in the search engine optimization industry (SEO), I have been fortunate enough to come into contact with many small business owners looking to build a brand on the Web. By Rae Hoffman-Dolan More... [2023 views] 73% of New York City Visitors Happy With Their HotelAlmost three-quarters of New York City visitors are happy with their hotel stays according to a recent survey compiled by NewYorkHotels.org. More... [277 views] Radisson Blu Hotel Launches Smart Food for Body and MindRezidor Hotel Group's Radisson Blu Arlandia Hotel has announced the launch of the meeting concept, Brain Food. More... [702 views] Brands Can't Win Tweet War Against A Savvy CustomerBy all accounts actor Alec Baldwin acted like a spoiled brat on an American Airlines flight last week. When asked to shut down his Words with Friends game for takeoff he reportedly refused, then got up to finish the game in the bathroom, but not before slamming the door so loudly it was heard in the cockpit. By Erika Morphy More... [388 views] Hotel News in BriefHospitality industry news in brief............................ More... [605 views] Global Hospitality Newsletter: December 13, 2011Earn and Re-Earn Your Customers’ LoyaltyToday we talk about how to re-focus on missed opportunities that could have turned into WOW moments, thus repeat business. By Bryan K. Williams More... [1798 views] YO! What's Trending?Today's Discussion Article: As we near y/e 2011, I can't wipe away the feeling that as far as the economy is concerned, we are still on a wild roller coaster ride. I'm just not sure though if we are on the incline, or just about to reach a peak with yet another stomach churning steep decline in our midst. Whichever way it goes, these are for sure interesting times we live in. By Terence Ronson More... [1913 views] European Hoteliers Reveal Top Business Traveller Demands & 2012 Industry ForecastsDuring the recent Choice Hotels European Convention this past October, approximately 100 European hoteliers were polled on what amenities they think business travelers demand or value the most. More... [1702 views] Five Ways To Provide Outstanding Customer ServiceThe best strategy for building sales in a difficult economy isn't lower prices-it's loyal customers. Smart business owners cultivate strong customer relationships by focusing on great customer service from the first touch. More... [2398 views] The Best Hostels in the WorldHostelling International (HI), the only global network of hostel Associations, has announced the best hostels in the world according to their customers. HI's annual meeting for hostel managers has just taken place in Vienna, Austria and as part of that meeting the prestigious HI-5ives! awards ceremony took place to celebrate the top hostels in the HI network. More... [1702 views] Las Vegas Sands Hopes to Benefit if Japan Reverses Casino BanJapan's record earthquake may achieve what Las Vegas magnate Sheldon Adelson has been trying to do for years: Persuade the government to allow casinos. By Jacob Adelman and Kiyotaka Matsuda More... [698 views] Hotels Rate Highly in Gay Equality in the WorkplaceReleased yesterday, the Human Rights Campaign's 2012 Corporate Equality Index chronicles the remarkable advances that have taken place on behalf of lesbian, gay, bisexual and transgender equality in the workplace since 2002. By Troy Petenbrink More... [245 views] Hotels Target Impulsive, Smartphone-Using BuyersCustomers are turning to mobile booking to secure same-day hotel reservations, and hotels and online travel agencies are encouraging the trend by offering new features and specials. By Roger Yu More... [878 views] Hotel News in BriefHospitality industry news in brief............................ More... [650 views] Global Hospitality Newsletter: December 12, 2011Innovation Magic – The Secret RevealedIn my discussions with business leaders across multiple industries the need for 'Innovation' seems be in vogue these days. I don't know if it is a sign of the recovering economy and the results of cutbacks in R&D during the downturn, or if innovation is just the newest buzzword or fad following the likes of 'synergy,' 'band-width,' 'transformational,' and my personal favorite 'out of the box.' By Jim Hartigan More... [1745 views] How To Make Your Content KingA life without the Internet seems impossible! Whenever we are looking for things like a hotel, Google helps us. The downside: how to pick the best option from the result list? By Gaby Feile More... [1892 views] The Impact of the Always-Connected TravellerMobile devices are now part of our everyday life and are becoming the hub for all travelers' activity, replacing PC, telephone, kiosk, and boarding pass. The traveler's handheld device is now an integral part of the entire journey, not just from pre-trip planning and booking, but through the actual trip itself. More... [1456 views] Chef's Survey: What's Hot in 2012The National Restaurant Association each year surveys professional chefs and members of the American Culinary Federation, on which foods, beverages, cuisines and culinary themes will be hot trends on restaurant menus, Here are the results. More... [2059 views] Seven Signs You Might Be A Serial EntrepreneurSerial entrepreneurship has become a trendy business model lately. Start a business, grow it until you can sell and then do it all over again. By Neil Patel More... [1627 views] Brits Committed to Holiday but Struggling to Switch Off, Reveals ExpediaThe majority of Britons have no plans to sacrifice their holidays despite increasing economic pressures. By Phil Davies More... [212 views] Short-term Apartment Rentals Safer Than Hotel Stays Abroad, Say ExpertsNo Longer Just a Cost-Savings Option, Travelers See Apartment Rentals as a Way to Remain Inconspicuous Abroad. More... [345 views] Gen Y and Luxury Newcomers Are Key, Says ReportKathryn Pretzel-Shiels, head of hotel, restaurant and travel industries for American Express Payment Services, said the new social group - along with under-30s, known as Generation Y - are key markets for companies in the current economic climate. More... [587 views] Hotel News in BriefHospitality industry news in brief............................ More... [621 views] Global Hospitality Newsletter: December 9, 2011Hotels in 2020: A ScenarioToday's Discussion Article: The Director of Revenue, Marketing and Sales of the Rebellion Hotel has a problem. It's not one of occupancy. The hotel has long since passed all FIT sales onto RoomSteady, an OTA management liaison that meticulously manages occupancy to meet a stated target. Rather, it was a new decree... By Larry Mogelonsky More... [2611 views] Seasonal Safety and Security RemindersI have spent virtually my entire career in the hospitality industry and find the holiday season is an excellent time to recall fundamentals in safety and security. Because hospitality establishments have a certain amount of cash on hand, agents and cashiers may face the potential danger of robberies. While it may seem simple to advise these staff associates to remain calm, the abundance of mixed messages from the mass media (movies, television and even video games) relating to how to best address this situation can be confusing. By Dr. John Hogan CHE CHA MHS More... [1486 views] Top 12 Customer Loyalty Trends for 2012Customer retention, engagement remain top challenge More... [3839 views] How To Alienate CoworkersIn the new digital world order, few have escaped the earsplitting ringtones, boardroom tables lined with Smartphones, dinner dates romantically involved with their Twitter feeds or strangers blasting videos without headphones. Bad mobile behavior is all around us and in many circumstances can cost you friends and coworkers. By Jenna Goudreau More... [1683 views] Seven Keys to Slaying Sexual HarassmentIn the wake of the high-profile hotel employee sexual assault case that ensnared former IMF chairman Dominique Strauss-Kahn, the hotel industry hit the 'pause' button to consider how to better protect employees from sexual harassment. By Charles A. Conine More... [1593 views] Increasing Marketing Activity Is the Top Priority for Hoteliers across EuropeChoice Hotels Europe, the company behind the Comfort, Quality and Clarion brands, revealed the findings of its first 'European Hotelier Pulse-Check' designed to take a snap shot of what's top of mind for European hoteliers and general managers, their views on the economy and its impact on the hospitality sector. More... [291 views] Last-Minute Hotel Reservations on the RiseSmartphones are empowering a segment of hotel customers often overlooked by the industry: last-minute buyers who aren't traveling. By Roger Yu More... [1970 views] Pop Up Hotels Next Big Thing in TravelPOP up hotels are set to become the next big thing in travel with a temporary camp of cabanas launched on a beach in Mexico. By Angela Saurine More... [1642 views] Hotel News in BriefHospitality industry news in brief............................ More... [1727 views] Global Hospitality Newsletter: December 8, 2011Old vs New in the Media MelangeToday's Discussion Article: There has always been a debate between the goodness of Old - the time-tested, comfortable set of practices that have proven their mettle time and again and the value of New - a precocious kid on the block that struts its stuff with vigour and confidence of having been received with open arms. With the former, you have an immense sense of familiarity, a pronounced comfort zone but for the latter you must welcome change and rise up to meet new challenges in the area of work and knowledge. By L. Aruna Dhir More... [1847 views] Building In-Destination Differentiation with Smart Hotel Digital MarketingHotel distribution changes every 10 years. In the 1980s it was the GDS, in the 1990s the emergence of tour operators like TUI and Thomas Cook and in the 2000s the adoption of the Internet and Online Travel Agents. At the beginning of the decade of the 2010s, we can already see a shift happening to digital marketing. More... [1712 views] Why NYC Hotel Restaurant Won’t Be Serving $100 Steaks
Is it a sign of the times? When Hilton's luxury Conrad New York hotel opens early next year at Goldman Sachs' headquarters, the highest-end restaurant there won't have $100 Kobe beef on the menu. By Barbara De Lollis More... [1767 views] Top 20 Secrets to Success in Hotel SMS MarketingWith the rapid growth of the mobile channel, SMS marketing is becoming a vital component of a well-rounded digital marketing strategy. Unfamiliar with Best Practices for leveraging this channel, many hoteliers are missing out on one of the most effective ways to connect with customers anytime, anywhere. By Margaret Mastrogiacomo More... [1960 views] What Not To Do At The Office PartyWhat a stressful year. Gyrating markets, high unemployment, and a continuing European debt crisis that may augur worldwide economic disaster. You'd think that at the office holiday party you could grab a glass of bubbly, let your hair down and speak your mind. By Susan Adams More... [1951 views] Vacation Deprivation Amid the Growing Economic CrisisAlmost one in five Brits dare not plan their holiday because of worries over the economy. More... [177 views] Edinburgh Votes for UK's First Bed Tax to Fund FestivalsCouncillors in Edinburgh have voted for a "bed tax" on tourists and visitors to the city in a bid to raise up to £10m a year to help fund its festivals, venues and conference centres. By Severin Carrell More... [265 views] Group Housing Integration for Growing Hotel PortfoliosEffectively booking and servicing hotel room blocks for groups hosting events often requires a high level of personalized service. This level of attentiveness and customization can create a significant drain on hotel resources. Moreover, managing rooming lists often leaves hotels exposed to security risks and possible irreparable damage to a brand's reputation. More... [144 views] Global Hospitality Newsletter: December 7, 2011Knuckleheads and Headless Chickens...I met Coach again today. He's the guy from the gym...you know, I mentioned him in a recent article; he's the muscle-man who trains the local school football team. He didn't look too happy, though, I have to admit. Still, I thought I'd do a bit of poking around to see what was up. Probably wasn't a wise move in hindsight. By Enda Larkin More... [2203 views] Hotel Lobbies Become Multi-Use SpacesScott Riggs used to conduct meetings at restaurants or in his hotel room while on the road for business. By Nancy Trejos More... [1837 views] Lift Hotel Standards with Constant ReinforcementI've never forgotten something that a musician friend of mine out of Austin, Texas, once told me. He said that even concert pianists have to continue practicing the pieces they play in concert regularly. If they don't, they would never be able to keep sophisticated piano concertos by Liszt, Rachmaninov or Prokofiev up to performance level, no matter how much talent, skill, technical ability or knowledge they might possess. By Patrick O'Bryan More... [1456 views] Four Zen Habits Help You Get More DoneRunning a small company is not much different from running a big company. The difference is you have fewer people to help you get the job done. You are crazy busy and trying to do more than one human should try to do. By TJ McCue More... [2128 views] Which Hotels Made the Conde Nast Traveller 2012 Gold List?Now in its ninth year, the Gold List has become the bible for anyone looking for a stay somewhere truly outstanding, for service, location, food, rooms, leisure facilities and ambience & design - all tried, tested and trusted by the magazine's team of editors, writers and hotel experts. More... [2014 views] Top Five Art HotelsThere's something to be said about surrounding yourself with great works of art. Take advantage of the fact that more and more hotels understand this, and are eschewing the generic sunset watercolor that's long been a hotel staple, for more refined pieces. Here are the top five hotels who take art seriously. By Kate Winick More... [650 views] Dubai Hotels Glitzy and GreenDubai hotels are renowned worldwide for being glitzy and glamorous - but not often for being green. By Rebecca Bundhun More... [404 views] Cool Winter Cabins For SaleFor most of us, mountain cabins and ski huts may conjure up images of unassuming forest retreats, no-frills log homes and the simple comfort of a makeshift wood-burning fire. Not so when it comes to the winter getaways of the ultra-wealthy. By Marcelle Sussman Fischler More... [235 views] Global Hospitality Newsletter: December 6, 2011Hotel Booking for Procrastinators or the PickyAfter a long Thanksgiving weekend spent with family, the idea of booking a hotel for a Christmas and/or a New Year's Eve getaway may sound better than ever. By Katherine Boehret More... [1410 views] Five Things Your Hotel Should Do Right Now with Social MediaIf you're on social media, have you considered what you will be doing next year? Below are some things we would love hotels to implement and think about for 2012! More... [2466 views] Prepare to Party Like It's 2012!This year, as in the past two years, Bucharest's five-star hotels are not throwing the glitzy parties they used to host before the crisis, which once brought in big bucks. Why? By Roxana Cristea More... [1430 views] Seven Things Every Employee Must Know About MarketingMost companies invest in employee handbooks. These valuable resources detail rules, regulations, mission statements, policies and expected conduct. But they often ignore what might be the most important company knowledge-marketing. By John Jantsch More... [2687 views] How Blogs Influence Purchases and RecommendationsBloggers, from hobbyists to professionals, often write about brands, and their growing influence should make brand representatives continually evaluate the relationships they have with these bloggers. More... [1445 views] Developers Eye Washington Hotel MarketThe Washington hotel market continues to outpace the nation as a whole, and developers have noticed. By Steven Reilly More... [185 views] Luxury Milan Hotel Gets the Armani TouchWhen the timeless allure of famed Italian fashion designer Giorgio Armani's understated elegance in haute couture is transferred to the interiors of a hotel, you can be assured that the results will be stunning. His foray into accommodation design was at the Armani Hotel in Dubai. Now he returns to his homeland to open the Armani Hotel in Milan. By Scott Adams More... [372 views] The Cumberland : From Rock Star Heritage to Shopping HavenSo it is The Cumberland Hotel. I am pleasantly surprised and a little relieved. After all, a shot in the dark might fly off at any angle - or, in this case, leave me staying anywhere. By Valentina Jovanovski More... [386 views] Global Hospitality Newsletter: December 5, 2011Four Ways to Move Last-Minute InventoryEvery hotel owner or revenue manager has been there more times than we'd like to admit... it's Wednesday and your hotel bookings for the upcoming weekend are looking sparse. The pressure is on to increase occupancy immediately. But what many hoteliers forget is that an increase in occupancy is great, but if an increase in occupancy is paired with a decrease in RevPAR or ADR, then you're just taking money out of your own pocket. By Chris Patridge More... [2475 views] Hotel Asset Management Has Changed ForeverThe focus of hotel asset management has traditionally been on cost control. Reducing the operational or flexible costs on the hotel balance sheet is what used to determine the profitability of a hotel. Over the last few years, focus has shifted! By Patrick Landman More... [2007 views] On The Move November 2011Global Staff Movements for November 2011 provided by Spectrum International. More... [1419 views] Hotels in Film: A Brief AnthologyHotels have been used as backdrops for movies and television series for many years. If you're in the business, watching one of these films is a great way to kick back and spend a few minutes watching someone else take the heat. Who knows, you might learn a thing or two. Without giving any of these movies my own individual rating, here are ten (our of perhaps hundreds) in chronological order. Most of these are available in DVD, and once in a while are available on Netflix or cable. By Larry Mogelonsky More... [1932 views] Five Things To Know about Year-End BonusesIf your business has had a good year, decide how to share your good fortune with your staff. Year-end bonuses are a common way to do this. By Barbara Weltman More... [1649 views] My Life in HotelsIf you travel a lot, it happens that you are expected to keep a list of dream destinations. Friends are understandably curious to learn where somebody fortunate enough to have visited a fair number of places would voluntarily go if given the chance. It surprises people, then, to learn that where I would most like to be is often a great hotel. By Guy Trebay More... [419 views] Art Is a Perk at Some South Florida HotelsFrom gallery partnerships to pieces from their owners' personal collections, several South Florida hotels are featuring art in a big way. By Hannah Sampson More... [238 views] Famous Hotels: Soft Beds and Hard BattlesFrom Belfast during the Troubles to Rwanda in the middle of a genocide, Jonathan Brown checks out hotels that became famous during periods of conflict... More... [330 views] Global Hospitality Newsletter: December 2, 2011Gaining From Training"Half of my training budget is probably wasted," said one business owner to me recently. By Enda Larkin More... [2197 views] Value and Importance of Self-Service Options in Hotel IndustryAriane Systems, the global leader in self-service check-in/out technology for the hospitality industry, has released a complimentary white paper that details the revenue potential and guest-satisfaction importance of self-service options for hotel companies. The white paper highlights the growing demand for self-service among today's traveling consumers and delivers advice for hoteliers on implementation to maximize profit while establishing a critical market differentiator in today's increasingly commoditized hospitality industry. More... [1763 views] London Boutique Hotels Round-Up – November 2011As we move closer to Christmas and the start of London's big Olympics year, there are many new developments in the UK capital's boutique sector - things to look forward to and offers to check out. We summarise what's hot in the London boutique hotel scene below in our monthly round-up. By Timea More... [1875 views] Top Five Items in a Hotel Digital Marketing StrategyDigital marketing for hotels is becoming increasingly complex. Hotel managers need not only to service guests, manage rooms, availabilities and pricing, but now are also expected to compete for guests in new channels and digital communities that emerge every day. Hence, many hotel managers are asking themselves how they can expand their brand online while still having the time to run their business. More... [2265 views] The Top 10 Hotels Deals in Europe’s Christmas Shopping CitiesThe hotel price comparison website trivago.co.uk has put together a list of ten hotels in Europe's biggest Christmas Shopping cities with rooms available for under £45 per person. By Tatiana Rokou More... [1499 views] Luxury Hotels Offering Better LootLove those in-room hotel freebies? You're in luck. There is a growing trend of high-end hotels partnering with luxury beauty lines. (We mean beauty lines so good you'll find yourself shamelessly raiding the maid's cart.) W Hotels and Bliss are credited with trailblazing this trend, launching a partnership in 2004. By Merisa Fink More... [515 views] Airlines Cut Back, Hotels Step InYou don't have to fly first-class to get V.I.P. treatment at the airport - if you stay at the right hotel. As more and more guests show up harried after airline delays, baggage issues and other travel hassles, hotels are stepping in with new services designed to make the airport experience less stressful. From wardrobe storage to airport concierges, here's a rundown of some of the options being offered. By Michelle Higgins More... [590 views] Do Locals Really Crash Free Hotel Breakfast Buffets?Today's Discussion Article: We've all heard of wedding crashers ... but free-hotel-breakfast-buffet crashers? By Barbara De Lollis More... [690 views] Global Hospitality Newsletter: December 1, 2011Using Awards Nominations to Increase Hotel OccupancyToday's Discussion Article: Reputation is the cornerstone of increased reservations: once your hotel builds a good reputation, the domino effect begins and reservations start flowing. To kick start the process, consider using awards nominations to boost the profile and reputation of your accommodation. In most cases, getting nominated is free (or relatively inexpensive) and takes no more than 10 or 15 minutes. By Matt Landau More... [588 views] Hotel Reputational Harm Insurance: The Insurer’s Answer to Online ReviewsMost of the time, hotel and resort reviews on popular travel websites are honest and reasonably objective. Most of the time, these critiques are written by real, unaffiliated guests with the purpose of informing other potential customers of a product's true worth. But occasionally, the system is abused and the property may suffer lost business as a result. By Larry Mogelonsky More... [1940 views] Five Tips For A Killer First ImpressionMost people will judge you within the first second of meeting you and their opinion will most likely never change. Making a good first impression is incredibly important, because you only get one shot at it. By YEC Women More... [2385 views] Retain Employees by Making Work MatterIf you ask the majority of people what is important to them about their job, they will not have salary or title at the top of their list. Here's what they will list instead. By Penelope Trunk More... [1993 views] When Home Is Where the Hotel IsLuxury hotels are hoping more guests will check in and stay awhile-a very long while. By Andrea Petersen More... [1546 views] Worst Ratings for Budget Hotels in Los AngelesBudget hotels in Los Angeles are the nation's worst according to a new survey. When CheapHotels.org recently compiled reviews of 2 and 2.5 star hotels located in large metropolitan areas across the country, that clear-cut trend unfolded. By CheapHotels.org More... [210 views] Hyatt Hotels to Make Children's Menus HealthierIn a move that could ripple across the hotel industry, Hyatt Hotels and Resorts today will announce a commitment to making its kids' menus healthier, Hyatt tells Hotel Check-In. By Barbara De Lollis More... [569 views] Disney Cancels Plans for Hotel in Washington, DCThe Walt Disney Co. has canceled plans to build a Disney-branded hotel near Washington, D.C., less than three years after spending $11 million to buy land for the project. By Jason Garcia More... [260 views] News in BriefHospitality industry news in brief..................................... More... [597 views] 
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ehotelier Hospitality News Archives: December 2011Global Hospitality Newsletter: December 30, 2011Global Hospitality Newsletter: December 29, 2011Global Hospitality Newsletter: December 28, 2011Global Hospitality Newsletter: December 23, 2011Global Hospitality Newsletter: December 22, 2011Global Hospitality Newsletter: December 21, 2011Global Hospitality Newsletter: December 20, 2011Global Hospitality Newsletter: December 19, 2011Global Hospitality Newsletter: December 16, 2011Global Hospitality Newsletter: December 15, 2011Global Hospitality Newsletter: December 14, 2011Global Hospitality Newsletter: December 13, 2011Global Hospitality Newsletter: December 12, 2011Global Hospitality Newsletter: December 9, 2011Global Hospitality Newsletter: December 8, 2011Global Hospitality Newsletter: December 7, 2011Global Hospitality Newsletter: December 6, 2011Global Hospitality Newsletter: December 5, 2011Global Hospitality Newsletter: December 2, 2011Global Hospitality Newsletter: December 1, 2011
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