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ehotelier Hospitality News Archives: March 2012
Global Hospitality Newsletter: March 30, 2012
Q&A with Jennifer Nagy of jlnpr: On March 30, Facebook will convert all companies’ brand pages into the new timeline format. In order to make sure that your page is ready for the transition, it is best to prepare ahead of time to ensure that you work out any bugs. While on your Facebook brand page, select “Preview” to get started and when you are happy with the result, push “Publish” to make the page go live with the new timeline.
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Determining Environmental, Social and Governance Materiality Is One Key to Sustainable, Superior Performance
Deloitte released its research report, "Disclosure of Long-Term Business Value: What Matters?" providing an in-depth look at how companies are determining environmental, social and governance (ESG) materiality and some of the challenges managers face. The report suggests that sustained and superior performance depends not only on maximizing traditional financial metrics, but on leveraging ESG performance.
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By Dr. Peter E. Tarlow: In no period of human history has travel been relatively cheaper and open to more people, yet the public continues to complain about poor service, personnel rudeness and a desire to stay home. Thus we are faced with the irony that travel and tourism have perhaps never been more democratic and available, and ironically it appears that we have returned to an age of darkness in which the public sees travel not as a joy but rather as an obligation or undesired necessity.
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By Stephanie Spencer: You’ve arrived at the hotel – while the temptation is strong to bounce on the bed, fluff the pillows, and surf the TV’s channels straight away, spending a few extra minutes taking care of the details can mean the difference between a trip tinged with unexpected drama, and a one that is memorable for all the right reasons.
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“It is not the complexion of your skin or how good you look that determines your success in the hospitality industry, what is important is the right attitude and good communication skills. How you walk, how you behave and what you talk is what matters,” said the General Manager of Novotel- Visakhapatnam, Varun Beach, Md. Shoeb.
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By Lee Hayhurst: Travel bloggers are potentially valuable for marketers but must be handled carefully as it becomes more commercialised, experts in a Bazaarvoice and Unique Digital roundtable warned.
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Searches for holidays online in January were up a massive 42% on November 2011 levels, according to the latest quarterly research from leading independent digital marketing agency, Greenlight. This may in part, perhaps, have been driven by savvy consumers looking to book holidays early and additionally pre-empting last week’s budget announcement in which Chancellor George Osborne confirmed the double inflationary increase in Air Passenger Duty (APD) to all destinations commencing 1 April 2012.
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Overnight business trips are increasingly being seen as a ‘mini breaks’, according to a survey of corporate travellers.
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Global Hospitality Newsletter: March 29, 2012
By Enda Larkin: Counting is good. Without counting, we would never know what’s on track and what’s not. The problem I have, though, is with what’s being counted.
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To help you prevent your audience from scratching their heads at your e-mails, we submit the following Top Five E-mail Do’s and Don’ts.
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By Larry Mogelonsky: I recall a conversation with an owner of a Relais & Chateau affiliated property in the early days of the Internet. He questioned the need for a web site and proclaimed to all, "no one I know will book my property over the Internet."
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By Melinda Emerson: According to the Center for Women’s Business Research, the fastest-growing segment of women business owners is baby-boomer women 50 and older. Yet too many women business owners are broke. And it’s all because of how we “do” business. So how do women sabotage themselves in business?
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By Julie Weed: Tipping for hotel concierges, bellhops and housekeepers moves up and down with the economy, but lately it has also been affected by changes in corporate, airline and hotel policies.
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By Cynthia Good: Embassy Suites Hotels announced today the results of its fourth annual Business Travel Survey*, a yearly pulse of the business travel community, which reveals the current state of business travel and what business travellers want more of in 2012.
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By Nancy Trejos: Forget room service. Hotels' latest food entree is putting it in trucks and delivering it on the street.
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The recent launch of TripAdvisor-owned Tingo has added yet another option for vacationers keen to snag a deal on hotels. But with so many types of hotel booking sites out there, which ones offer what? Here, a handy guide to the sites.
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Global Hospitality Newsletter: March 28, 2012
By Bryan K. Williams: In any personal relationship, building trust is a key ingredient. Without trust, there really is no opportunity to deepen the relationship or have it evolve beyond the superficial stage. The same is true for customer relationships.
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By Tara Rattigan and Toby Tornay: In 2012, a time focused on new distribution channels, social, local, mobile, and the ever-changing digital marketplace, hoteliers must still remember that the tried and trusted search engines are still the key driver of direct online hotel distribution.
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By Margot Adler: These days, hotels aren't just looking to hire bellhops, concierges and housekeepers. What the industry really needs are digital bloodhounds: people who understand how to use new technologies to track — and attract — potential guests.
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By John Jantsch: The idea of culture is a hot topic in business these days, but the actual concept of culture can be tough to pinpoint or define. However, like so many things that are hard to describe, you know it when you see it.
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Hotel overnight prices in many international cities have increased since the start of the year. Where hotel guests have to dig deeper in their pockets and in which cities rates have decreased year on year is reflected in these results.
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By Bicky Carlra: What is it like managing travel in one of the world’s up-and-coming powerhouse economies? Indian business travel expert Bicky Carlra gives an insider’s view.
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By Chadamas Chinmaneevong: An imbalance between the supply of hotel rooms and the number of tourists visiting Koh Samui has triggered a price war on the island, particularly in the small and medium-sized hotel market.
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Bus trips past the homes of the stars are fast becoming supplanted by tours of the spots where they died, often in grisly and spectacular fashion.
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Global Hospitality Newsletter: March 27, 2012
By Stephen Field: Recently, many in the hotel industry have had an epiphany regarding the importance of employee engagement and the benefits of developing healthy and successful operating cultures. The advantages of employing an engaged hotel operating team have been well documented in a plethora of articles in industry publications. However, many hotel owners and operators struggle with how to develop and implement strategies to improve the operating culture at their hotels
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By Caroline Cooper: There’s nothing like a testimonial or referral to endorse your hotel or restaurant. Pick up any research on advertising effectiveness and you’ll see word-of-mouth at the top of the list. But they won’t say good things about you unless you meet and exceed their expectations.
More... [656 views]
By Anne Kadet: It's one of those New York mysteries. Here we have some of the most exquisite, high-end properties on the planet, but the public goes ga-ga over a mid-priced, 48-room boutique with no doorman, no swimming pool, no spa, no restaurant and a lobby the size of a bodega. It's hard to tell from the reviews what makes it so special.
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By Kim Bhasin: "One good [employee] is worth more than 1,000 mediocre ones," said Scott Hintz, the co-founder of Tripit at the Small Business Summit 2012 in Manhattan. "Keep the team small, but make sure they're high-quality people," he said. "You need to hire problem-solvers." He says that five interview questions help him dig out the best candidates for his teams.
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By Larry Olmsted: Can all-inclusive resorts really be as good as the world’s most luxurious 5-Star and 5-Diamond properties? Absolutely. In some cases they are one and the same.
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By James Chappell: The influx of new bedrooms over the last four years in China’s key destinations has continued to impact negatively on operating performance according to Horwath HTL.
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By Danny King: Hilton Worldwide is looking to expand the Waldorf Astoria brand far beyond its New York roots, with openings in Europe, Central America and the United Arab Emirates this year.
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By Andrea: One of the wonders of London is the plethora of hotel mascots.
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Global Hospitality Newsletter: March 26, 2012
If America is “open for business” then so are hotels. People are lining up, waiting to get in. The queues extend far beyond the various attractions at Disney’s Magic Kingdom, with international tourists spending an estimated $140 billion in the United States last year alone. By Derek S. White
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So you're looking for a new job? How can you be the person who is approached when an interesting vacancy needs to be filled? Is it a question of being at the right place at the right time? Well, sort of. But it also is a question of how you interact with the people in your network when you do not need anything from them. By Gaby Feile
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Max Starkov, HeBS Digital's President and CEO, was interviewed recently by Michelle Renn, Managing Editor of "Inside Hotel Online Today (Hotel Online)" on this year's hottest topic: mobile marketing and mobile distribution channel in hospitality.
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Every day, your to-do list seems to grow. And in this business climate of information overload and constant interruptions, it has become increasingly difficult for small business owners to get anything accomplished. Not to mention, instead of technology increasing your productivity, it often seems to weigh you down. How are you supposed be proud of what was accomplished today and not just be frustrated?
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Hotel operators said stricter rules on hiring cheaper foreign manpower will pose some challenges as tourism continues to grow. The industry will be forced to work more efficiently, and hoteliers said there's plenty of room for productivity gains.
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Think of all the standard services in five-star accommodations - it is these services that now face stiff competition from budget chain hotels which offer the same world-class facilities at much lower rates.
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The slow economic recovery has at least one advantage: Five-star hotels, with their plush memory foam beds, high thread count sheets, fresh floral arrangements and spacious suites may be within reach for many travellers.
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Mad Men is set in a time when people dressed up to fly and met at hotel bars for midday martinis-and while some of the heyday's hotspots are long gone, many hotels from the era are still around (and thriving). Here are some retro hotels in New York and Los Angeles where you can stay like an ad man.
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Global Hospitality Newsletter: March 23, 2012
Today's Discussion Article: Recently, Margaret Mastrogiacomo, HeBS Digital's Manager of New Media & Creative Strategy presented at EyeforTravel's Social Media Strategies for Travel North America 2012. Margaret had a professional chat with Ritesh Gupta, Managing Editor/ Global Correspondent at EyeforTravel, about converging social and mobile in an online marketing strategy. By Margaret Mastrogiacomo & Ritesh Gupta
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It's the height of tourist season in South Florida, and hoteliers are putting in 15-hour work days to ensure vacationers have enough staff to check them in or bring them room service. By Cindy Krischer Goodman
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What makes a property inspire guests to write excellent accounts on Trip Advisor? How do you make guests feel that they are entering a home rather than a hotel? And what is the secret to staying innovative in F&B? By Larry Mogelonsky
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What makes a good marketing plan? You can measure it by the decisions that follow, the business it generates and how well it's implemented. A brilliant marketing plan that is not executed is worth much less than a mediocre marketing plan that's carried out. By Tim Berry
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PKF Projects Strong 2012, Unprecedented Six Years of Occupancy Growth, Outlook Positive Through 2016
PKF Hospitality Research, LLC, reports that with nearly two years of momentum behind it, the U.S. lodging industry's fundamentals will continue to be positive through 2016.
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Now that Burma is opening to the outside world, good luck getting a hotel room. By Jocelyn Gecker
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The Kensington Hotel has created etiquette classes for children following a survey of 2,000 parents, which found that 48 per cent were embarrassed by their children's table manners, and that 19 per cent have had to leave a restaurant due to their kids' bad behaviour. Worrying about how their offspring will behave in restaurants is apparently the biggest cause of stress for 28 per cent of parents.
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Research has found out-dated online security checks is costing the UK travel industry one in five potential transactions, or £99 million of revenue annually.
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Global Hospitality Newsletter: March 22, 2012
Your good work can be undone in the last minute of the visitor's experience: these crucial 60 seconds need careful planning and design to ensure their visit ends on a high note, not a dull thud. By Ken Burgin
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At a time when web search giants are getting deeper into the travel meta-search category, Singapore-based Wego is set to expand its business globally with the launch of 34 new country sites in 20 different languages. The company's newly appointed CEO Ross Veitch spoke to EyeforTravel about his company's plans, and Google's travel search offerings in detail. By Ritesh Gupta
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Last week, we presented our position on training metrics - that like fiber, training metrics may not always taste good, but they ARE good for you. We received a good bit of feedback on how critical it is to measure the actual impact of training on an organization because as we said, "numbers are the language of management" and if you can't measure it - you are going to have a difficult time managing it. By Jim Hartigan
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It turns out there's a really simple way to cement customer loyalty-ask them what they think. In a recent survey from Cint, 62 percent of consumers say they would be more likely to purchase a brand's product if the company asked for their opinions. And more than half say they'd be more loyal to the brand as a result. By Rieva Lesonsky
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Are you thinking about negotiating a new hotel management agreement? Here are 10 things to consider about making your process smoother and more successful. By Jim Butler
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The boom in fine dining in London, which now boasts 55 Michelin starred restaurants, has helped push salaries for food and beverage professionals in city hotels up by 25% over the past year.
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A new hotel booking site called Tingo - which was launched on Wednesday by Smarter Travel Media, a subsidiary of TripAdvisor - Automatically rebooks hotel rooms at a lower price if the rate drops. By Samantha Murphy
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The Obama administration is preparing for a space tourism industry that is expected to be worth $1 billion in 10 years, the head of the Federal Aviation Administration's commercial space office said on Tuesday. By Irene Klotz
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Global Hospitality Newsletter: March 21, 2012
A recently completed survey (Summer 2011) of hotel purchase behavior indicates some potentially troubling news for hoteliers. In particular, this research reveals a significant weakness in hotel brand recognition. By Larry Mogelonsky
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It is a Sisyphus job, especially when you work in hospitality where high turnover rates are the norm: recruiting! Many hotel HR professionals moan about how difficult it is nowadays to find qualified staff. Depending on the country they are based in and the industry they work in, they either get bombarded with applications and need to select the more promising applicants for the next round. Or they struggle to get good or any applications at all and need to really think about new ways to attract good people. By Gaby Feile
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Travel companies focusing on different product categories have different considerations and expectations from their mobile strategy. TripAdvisor's goal is to help travellers plan and have the perfect trip no matter what device or platform they are using. By Ritesh Gupta
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Communicating with your customers via social media can provide tremendous benefits. However, it only takes one unhappy customer to derail an otherwise successful effort. By Deborah Sweeney
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Booking a trip for solo travelers can be straightforward and lucrative for travel agents who know which companies are catering to this growing market. By Mindy Poder
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In 2011, room nights booked through hotel websites grew consistently in each quarter, growing 6.8 percent in the fourth quarter compared to the same time in 2010, according to data from the Fourth Quarter 2011 TravelClick North American Distribution Review (NADR), which aggregates hotel bookings by channel for the transient travel segment (individual leisure and business travelers).
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View the STR February pipeline for Central and South America, Caribbean and Mexico, Middle East and Africa,Europe and Asia Pacific.
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Accor is organizing an unprecedented contest for students from over 14 European schools and universities.
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Global Hospitality Newsletter: March 20, 2012
Today's Discussion Article: Although there is no doubt that non-verbal signals such as eye contact, body language, and facial expressions strongly help convey meaning during human interactions, the words we choose also impact interpersonal communications. By Doug Kennedy
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Most hotels and hospitality companies have already jumped on the social media bandwagon, creating profiles and posting info and images, sometimes even offering discounts to followers/fans. For many companies though, social media analytics are often forgotten. Today's article will examine how you can measure your brand's social reach through analytics in order to increase your ROI through these channels.
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The most effective way to be really successful in business is by challenging the status quo. Especially in a highly saturated industry like hotels, to compete and outperform the market you need a disruptive business model which delivers on a level competition cannot reach. By Patrick Landman
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Are you thinking about snapping up a new iPad? The post-PC lifestyle is especially intriguing for business owners who travel on a regular basis and want to travel lightly. By Lauren Hockenson
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InterContinental Hotels Group Plc (IHG), the world's largest provider of hotel rooms, will begin opening locations as soon as next year under a new brand designed to appeal to Chinese travelers.
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The Barclay brothers, owners of the Telegraph newspaper and the Ritz hotel, were accused of behaving "dishonourably and unlawfully" in a bitter battle over three of London's top hotels - Claridge's, the Connaught and the Berkeley. By Simon Bowers
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A Rhode Island woman is suing a South Charleston hotel after her husband died due to a carbon monoxide leak in the hotel. By Andrea Lannom
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There are other gay-friendly hotels in New York, but The Out NYC is the city's first 'straight-friendly resort', with an onsite restaurant and megaclub set to provide a much needed boost to the city's once hedonistic gay nightlife. By David Vincent
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Global Hospitality Newsletter: March 19, 2012
Today's Discussion Article: With all the excitement that spring brings - warmer weather, outdoor activities, more traffic - what excites hoteliers the most this time of year is the added revenue potential that spring travelers bring. By Jean Francois Mourier
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The secret to maintaining successful business and personal relationships is to find out why these types of relationships typically fail in the first place. By Bill Caraway
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First, let's be clear that all compliance dates have NOT been extended! By Jim Butler
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Do you remember crushes in grade school when you passed notes asking classmates to check a yes/no box in response to whether or not they liked you? By Rick Jensen
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The latest survey compiled by HTL, has shown that hotel operators around the globe are more optimistic about the coming few months than they were in 2011. The survey, which summarises responses from over 40 countries, shows that while Asia is still strong and the USA is increasing in confidence, Europe continues to be flat as the endless sovereign debt problem rumbles on.
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Research released by David Scowsill, President & CEO, World Travel & Tourism Council (WTTC) at Fórum Panrotas, forecasts that the Brazilian Travel & Tourism economy which contributed US$79 billion to GDP in 2011 is due to increase by 7.8% this year.
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Starwood Hotels and Resorts Worldwide Inc's 2011 annual report showed that 61 percent of the hotels that company has planned will be built in the Asia-Pacific region; China alone will be home to 44 percent of them. By Yang Yijun in Shanghai and Wang Wen
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A few days before Eric Kimmel flew from Montreal to San Francisco for a recent conference, he checked to see if he could find a better deal on a hotel. By Christopher Elliott
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Global Hospitality Newsletter: March 16, 2012
In February of this year, Google quietly rolled out the Venice update, which has a heavy impact on the localization of search. In short, it means that Google will try its best to serve you localized results based on your location, regardless of if your search query is geo-targeted. For example, if your location on the left-hand side of the SERP is New York, you will receive different results for "hotel" than if your location was set to Chicago. By Sue Wiker & Eric Rattner
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Today's Discussion Article: It's almost Easter - the first test of the impact of the cost of gas on leisure travel. It's a good thing the Energizer bunny runs on batteries! By Carol Verret
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Throughout my sales career, I have always supported personalized, face-to-face relationship-building with clients. In my opinion, as salespeople, we should take a natural, personalized approach when obtaining and maintaining a strong client relationship because we cannot appropriately serve our clients if we do not know what they want and what fills their needs. By Amy Pack
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The Internet has revolutionized the role small businesses have in the larger economy. Despite smaller spaces, they can now compete with larger businesses through an effective online presence. By Vivian Giang
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Hoteliers have criticised a European court ruling that they have to pay a performance fee for recorded music in guest rooms.
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The U.S. Justice Department will grant the hotel industry a small extension for complying with a new rule aimed at bringing existing hotel pools under the Americans With Disabilities Act. By Barbara De Lollis
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Hotel prices in cities across Asia dropped in 2011 because of a stuttering global economy, an oversupply of rooms and domestic crises, a survey released Thursday found.
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Bill Marriott has revolutionised the hotel business over the past four decades. As CEO of the company that bears his family's name, Marriott led the industry in opening hotels next door to highway exits and suburban office parks. He was also a pioneer in catering to niche markets. In 1983, he launched Courtyard, a chain for cost-conscious business travellers.
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Global Hospitality Newsletter: March 15, 2012
If someone told you to act in a way that you knew would hurt another person, would you do it? By Enda Larkin
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While many companies in the hospitality sector are beginning to boost the number of women at senior level, much more still needs to be done to encourage and fulfill the boardroom ambitions of female senior managers, according to leading global executive search company HVS Executive Search.
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Why do some small companies weather adversity when others go under? They share survival traits that keep them away from the edge of the cliff when others crash to the bottom. Here are 10 habits of SMB survivors. By Susan Kuchinskas
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Strength in the business travel market helps drive up global average room rate by 4% in 2011, says new Hotels.com Hotel Price IndexTM (HPI®)
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Asia Pacific travel market has emerged stronger and more ready than ever to helm the growth of the travel industry says Abacus International, the leading provider of travel solutions and services.
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Interior Image Group teams up with Crypton in designing "clean" guest rooms for luxury hotels by utilizing environmentally friendly fabrics that guarantee permanent protection and durability.
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Louvre Hotels, owned by U.S. investment group Starwood Capital, is banking on Chinese partner JinJiang Inn (600754.SS) to speed up its expansion in fast-growing China and catch up with larger international rivals such as France's Accor (ACCP.PA). By Dominique Vidalon
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Lesley Gillilan discovers the best places to stay on and around the south Cornwall coast, many with glorious sea views.
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Global Hospitality Newsletter: March 14, 2012
Today's Discussion Article: If you work in social media, you should know by now that there are simple rules and guidelines to follow that get you through the day. When building an account there are simple things you can do to maintain a targeted following in the travel sector. By Jamie Wigginton
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Defining Luxury tells the story about the work and life of HBA, the world's leading Hospitality Designers
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Players of games like World of Warcraft and Farmville display the kind of absorption and devotion that business owners would love to inspire in their employees. What entrepreneur hasn't dreamed of workers willing to forego eating, sleeping and other seeming essentials in order to help their business fulfill its goals? By Mark Henricks
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Hotel investment through buying hotel notes As the economy and hotel fundamentals continue to improve, hotel note purchase opportunities will be one of the most attractive hotel investments for savvy investors. By Jim Butler
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Half of the respondents who went on holiday for at least four nights say that rest/recreation was one of their main reasons for going.
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As a frequent traveler to Japan and a one-time resident, one thing I've heard over and over: tragedies have struck the Japanese for millennia, yet they've always bounced back. By Andrew Bender
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Hyatt Hotels Corporation announced it is transforming the standard in-room television into a fully connected, interactive entertainment center and virtual concierge at its full-service properties across the U.S., Canada, and the Caribbean.
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When it comes to castles, their histories are, quite literally, the stuff of legends. And although they were once the domain of the most elite in the land, many have now been taken over by canny developers and restored for the pleasure of mere mortals.
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Global Hospitality Newsletter: March 13, 2012
Today's Discussion Article: Thanks to social media, the role of the hotel manager has gotten a lot more complicated. How are they faring so far? By Daniel Edward Craig
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The Americans with Disability Act (ADA) is a civil rights law created to increase accessibility for millions of Americans with disabilities. The law was updated in 2010 and now calls for new ADA Standards for Accessible Design which included revised requirements, for everything from outdoor recreational areas to websites and online booking processes, to be implemented by March 15th, 2012. The crux of the law is to make sure that everyone, including those with disabilities, has access to the Internet... By Gabriel Aponte
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The hotel industry, struggling to recover from the depths of the recession, has begun to contemplate a group of travelers it sees as crucial to its economic growth - those in their 20s to mid-30s who are obsessed with technology, social media and design. By Janet Morrissey
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Every business owner needs to learn how to negotiate. It's important to recognize when tactics are being used in an attempt to best you in a negotiation. By Barry Moltz
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Hotel technology experts have said that a good internet connection in a hotel room is more important than breakfast to many guests. By Louise Birchall
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Residence Inn by Marriott, the hotel brand that originated the extended-stay category in 1975, today premiered a wild new advertising campaign to educate travelers about how the brand is positioned to meet the needs of today’s growing number of long-term stay guests who require space, comfort and an increasing number of amenities while navigating the concrete jungle.
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London hotels are set for a Royal celebration in June as the capital plays host to the Queen's Diamond Jubilee celebrations.
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Holiday search patterns for early June indicate a desire for guaranteed sunshine away from home is the priority over patriotism over the Queen's Diamond Jubilee weekend. By Phil Davies
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Global Hospitality Newsletter: March 12, 2012
We are not quite in a swell of optimism yet, but the tide has changed, perceptively. Indicators are positive. Traffic is up, RevPar is advancing, table turns are positive, bookings have gained, Spring is in the offing - people are traveling, dining, recreating and shopping again - not with abandon, but certainly with more interest and dedication. Their enthusiasm still can go Poof! By John R. Hendrie
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Life for road warriors can be difficult, as frequent business travel can arouse feelings of guilt in even the most enthusiastic traveler, according to a recent survey from Best Western International and Wakefield Research.
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We all know that a big part of growing a business is to get current customers to help spread the word about how great it is. But before you start, do you even know whether or not they are truly satisfied with what you offer? By Janine Popick
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As president of Lucini Italia, a premium olive oil brand based in Miami, David Neuman frequently shuttles back and forth between Tuscany and South America. By Joshua Green
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The Abu Dhabi Tourism Authority (ADTA) said it will be "selective" in the issuance of new hotel. By Samia Badih
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InterContinental Hotels Group Plc (IHG), plans to double the number of properties it manages in Southeast Asia in three years to meet demand from tourists and business travelers. By Pooja Thakur
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The International Hotel Investment Forum (IHIF) in Berlin has ended with leading industry figures talking about the need to invest even more in mobile platforms while ensuring personal service remains a priority in a world where reviews - good and bad - have gone viral. By Steve Adams
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Where are the best hotels in the U.S.? TripAdvisor recently announced its list of the best hotels - divided up by location, luxury, budget, B&B's and amenities - as voted on by the travel review site's members.
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Global Hospitality Newsletter: March 9, 2012
The philosophy and tangible actions of anyone in a leadership or management role will steer employee behaviors in the direction of service excellence--or quite the opposite. The words, interactions and thoughts reflected in any one leader's style will rub off and influence all those with whom he or she comes into contact. By Roberta Nedry
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Are we still in the Experience Economy, moving beyond the typical transactions with our Customer? Only a few years ago, the progressive companies latched upon sensationalizing their Brands, oozing with "hooks" to our senses: escape, actualization, feel good, wanton, safe and satiated. Not bad messages! And, our audience - the Boomers, the Road Warriors, the Lifestyle Seekers - bought into it. By John R. Hendrie
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Travelers still long to experience far-off places and exotic locations, but destinations are not the only driving force in the travel industry. By Patricia Reaney
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Smooth operator that he is, we certainly don't expect any footballer-style Twitter gaffes from Frank! But we are expecting a fair sprinkling of insider concierge-style tips to keep the Twitterverse in the know. By Holly
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Call me naive, but I find it shocking that in the 21st century, women still make less than men. The facts are sobering: The average woman makes about 77 percent of a man's salary in the same position. Asking for what you want-and deserve-can help move that 77 percent toward 100. By Katie Morell
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TripAdvisor®, the world's largest travel site*, today announced the winners of its annual 2012 Travelers' Choice® Beach Destinations awards. One hundred eighty-one top beach locations were named around the world, covering 21 regions.
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Expedia.com®, the world's leading online travel agency, today announced a thorough overhaul of its hotel reviews feature, incorporating new improvements that will make its collection of verified hotel reviews, more accessible and relevant to prospective travelers.
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Today's travelers love to tout their experiences whenever and wherever possible. Whether they post their travel reviews on Facebook, Google+, TripAdvisor, Amazon.com, Yelp, or simply send an email to their universe of friends and colleagues, the bottom line is, good or bad, the information is going to get out.
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Global Hospitality Newsletter: March 8, 2012
"As ancillary is ancillary, not the core business - the guiding principle is that as long as the ancillary products can add value to customers and bottom line with marginal revenue out weighing total marginal costs involved, it's a good product to offer and core business will be beneficial". Is it the right way of assessing ancillary revenue today? By Ritesh Gupta
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Consumers want more genuine engagement and interactivity with brands on Facebook, along with nonpromotional content.
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Travel & Tourism is set for a milestone year as the industry's direct contribution to the global economy is expected to pass $2 trillion in GDP and 100 million jobs.
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As you should know by now if you are following developments on the Americans with Disabilities Act (or ADA), the most sweeping changes to the ADA in 20 years become effective on March 15, 2012. By Jim Butler
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UNWTO and the European Travel Commission (ETC) have signed an agreement committing to advance their joint efforts to address major issues facing the tourism sector.
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Mövenpick Hotels & Resorts is proud to announce that all its 21 hotels in Europe have achieved Green Globe certification. The achievement puts the Swiss upscale hospitality company on target to become the most certified hotel company in the world to receive the Green Globe seal.
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As summer vacation season approaches, you may feel drawn to the fresh air, quiet and rugged beauty of the great outdoors. But if you're looking for accommodations that fall in between a Five-Star hotel and a pup tent, consider glamping. By Sarah White
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A solid marketing plan isn't enough to succeed anymore. With more competition than ever before a mere click away, effective design has become a key advantage. If your business hasn't yet caught on to this fact, chances are good that this year you will. And if you don't, your business just might not be around to ring in 2013. Why? By Matt Mickiewicz
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Global Hospitality Newsletter: March 7, 2012
Can all-inclusive resorts really be as good as the world’s most luxurious 5-Star and 5-Diamond properties? Absolutely. In some cases they are one and the same.
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Today's Discussion Article: Your sales department has just gone through a rigorous and expensive training designed to improve their closing ratio. They have been very diligent in using their new skills when reaching out to potential new clients. However, even though their leads and activity are up you are not seeing an increase in sales. What's wrong? By Amy Bair
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While hotel development slumps in some parts of the globe, one cosmopolitan location is set to add a slew of luxury lodgings in 2012: Canada's financial capital, Toronto. Long a favorite location for film crews and financial institutions, Canada's largest city has five new luxury hotels by brands such as Four Seasons, Shangri-La and Ritz-Carlton to add to its roster of full-service offerings. What's behind the recent building boom? A lack of upscale rooms for a city of Toronto's size and its importance in the business world.
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"The customer is always" right may be a cliché, but it has never been truer than it is now, especially when it comes to frequent travelers.... By Jeff Mills
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John Hlinko helped launch MoveOn.org in 1998 and was also a leader behind DraftObama.org, the highly viral online campaign created to get traction for then-Senator Barack Obama as he embarked on his presidential campaign, Heidi recently asked Hlinko about social media and viral marketing for small business owners. By Heidi Pearson
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A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies across 18 industries.
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Russia was today identified as one of the key markets for growth in the hotel sector for 2012 in a plenary session at the prestigious International Hotel Investment Forum In Berlin.
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From the International Hotel Investment Forum (IHIF) in Berlin, Starwood Hotels & Resorts Worldwide, Inc. announced that it will open 25 new hotels in Europe over the next four years.
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Last week we wrote about how the two Jumeriah Hotels in London have a couple of Faberge Big Eggs on display as part of the big charity Egg Hunt taking place across London in the run-up to Easter. Well now we've discovered a host of other central London hotels hiding some of the 200 eggs hidden around the city! By Jules
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Global Hospitality Newsletter: March 6, 2012
In 2012, hoteliers face more challenges than ever. From resolving to concentrate on "SoLoMo" (social, local, mobile marketing), to navigating "new" distribution channels, to implementing a Google+ strategy, to improving local search rankings via citations, it is near-impossible for a hotelier to distinguish viable strategies from trendy or temporary opportunities without a dedicated digital marketing partner.... By Max Starkov & Lauren DeGeorge
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Imagine you and an accomplice have just been arrested on suspicion of committing a serious crime, let's say a robbery of some kind. By Enda Larkin
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Its midnight and your feverishly searching your e-mail archives looking for any e-mails from your client that would help you finish the project due at 9:00 a.m. the next morning. About this time the old but true adage, "Communication is key" starts repeating itself over and over.... By Jim Hartigan
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Cross-selling and up-selling to a web savvy traveller can be quite challenging. For instance, in the youth and independent online travel sector, being typically pioneers and early adopters, these customers are less likely to ‘package' for convenience, says Paul Hastings-Gayle, head of distribution, HostelBookers.com. By Ritesh Gupta
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The European hotel market reported overall positive revenue per available room growth 12-months to January, according to STR Global, the leading provider of market data to the hotel industry. Despite the economic conditions a majority of the 157 cities and destinations tracked in Europe, only 15 saw declining demand.
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The global village continues to shrink. Despite the economic hard times, the stream of international visitors coming to the US is increasing. The US Commerce Department projects that this year visitors from abroad will increase by 6%, strong growth in light of the 9% increase in 2010... By Jeff Gordon
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With 150 days to go Amadeus and ForwardKeys reveal major growth in travel volumes during the London 2012 Olympics.
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Whether it's the crisp feel of the sheets on an expertly made bed, the perfect way the Sommelier pairs your wine with dinner or simply the welcoming atmosphere that greets you as soon as you step through the doors, it's those classic, professional touches that make a hotel experience so enjoyable. The team at Small Luxury Hotels of the World (SLH) has gone behind the scenes at a selection of properties within the portfolio to get insider tips and industry tricks from the resident experts at each hotel to enable guests to recreate those special hotel touches at home.
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Global Hospitality Newsletter: March 5, 2012
Global Staff Movements for February 2012 provided by Spectrum International.
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As more and more women travel solo for business, hoteliers are continuing to rack their brains to meet their specific needs... By Andrea
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Several hundred Norwegians arrived last week, and I cared for four. It turns out that not all Norwegians are good-looking or blonde, but I didn't see any who were overweight, and they spoke English... By Mike Oppenheim
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For someone who's about to get a new airline flying within the next few months, Campbell Wilson looked fairly relaxed when I caught up with him in Scoot's office at Changi Terminal 1. By Yeoh Siew Hoon
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Expedia.com®, the world's leading online travel agency, today released the results of a study of American attitudes in today's economy as they relate to domestic travel, international travel, hotel selection criteria and social media.
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The UK will be increasingly reliant on Travel & Tourism in 2012 as jobs and economic growth in the sector outstrip the wider economy.
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Survey Finds Americans Think We Are World’s Worst Travelers; 78 Percent of Americans Have Visited At Least One Foreign Country; 40 Percent Have Stolen from Hotels...
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Global Hospitality Newsletter: March 2, 2012
It's not anywhere near a stretch of the imagination to understand just how crucial the weddings business is. The real quandary is what your property can do to cash in. So, rather than approach this from the hotelier's perspective, let's take the viewpoint of the bride and groom, and then you can make your own extrapolations. By Larry Mogelonsky
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Today's Discussion Article: Back in 2005 the InterContinental Hotels Group was one of the first hotels to take a booking via a mobile phone. It was fun, it was about innovation but back then it was not exactly a priority. How things have changed. By 2009 revenues from mobile were $3 million. Today those - and this includes tablets - stand at an impressive $148 million. It is growth that cannot be ignored and today IHG is 100 per cent focused on its strategy for mobile....
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A new report from travel industry research authority PhoCusWright reveals that despite being governed by travel policy, a majority of managed business travelers in the U.S. still have considerable discretion over which travel brands and booking channels they use.
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AirAsia X has revolutionised air travel in many ways. The airline has the knack of understanding its customers' pulse and continues to score when it comes to customer service delivery. Ritesh Gupta spoke to Azran Osman-Rani, CEO of AirAsiaX about the airline's business model and relevant issues. By Ritesh Gupta
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Forbes Travel Guide, the prestigious Star Ratings and certifications program for the hospitality industry, today announced that it will launch the Star Ratings of hotels and spas in its fifth international city, Shanghai, China in April 2012....
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Improved trading performance has boosted hotel values across Europe by 2.3% to an average of €220,000 per room, according to the latest Hotel Valuation Index (HVI), published by global hotel consultancy HVS London.
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The latest hotel performance results from STR Global show that despite a positive trend in the first half of 2011 across the major Swiss markets, the country’s hotel industry faced a tougher environment during the second half of the year.
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VisitBritain is reinforcing its increased investment and commitment to the world's seventh most valuable source market for international tourism by taking a trade delegation to Japan this week, where it will introduce British tourism businesses to key Japanese travel buyers.
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Global Hospitality Newsletter: March 1, 2012
I recently sat down with Tim Skylarov, Creative Director and Vladimir Sobolev, Senior Web Developer - Special Projects to examine the latest best practices in website design and digital marketing technologies. We discussed the need for hoteliers to re-evaluate their website re-design strategies and budget for website re-design and optimization overhaul in 2012. By Erica Garza
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Several boutique London hotels are participating in the Fabergé Big Egg Hunt by displaying custom-designed eggs in the run-up to Easter. Mr Busby (pictured) has for example been sighted at the Mercer Street Hotel...By Timea
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Google recently shared that by the end of 2011, the company saw that 28 percent of all travel related queries in the UK emanated from mobile devices. By Ritesh Gupta
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Virgin Galactic, an offshoot of Richard Branson's Virgin Group, expects to test fly its first spacecraft beyond the Earth's atmosphere this year, with commercial suborbital passenger service to follow in 2013 or 2014, company officials say.
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One of the world's leading hotel consulting experts - MKG Hospitality - has published a new rating of European hotel companies as of January 1, 2012. In the ranking were included companies, presented in 27 countries across Europe. By Ilya Kalachev
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How do you stump up the money for a $US22 billion aircraft deal?
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HSMAI Honors Top Companies, Individuals In Hospitality Advertising , Public Relations, Digital Marketing at Adrian Awards
With a crowd of more than 800 industry and agency professionals, The Hospitality Sales & Marketing Association International (HSMAI) presented the winners of its 55th annual Adrian Awards at the New York Marriott Marquis on Monday night to the top companies and individuals in hospitality, travel and tourism for achievements in advertising, public relations and digital marketing.
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When managers want to make sure that their employees are motivated and committed to the organization, one place to start is by looking in the mirror. A study published in the February 2012 Cornell Hospitality Quarterly (CQ) explores the connection between management trustworthiness and employee motivation and finds that management trust is a large factor in employee commitment. By Jane Henion
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