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ehotelier Hospitality News Archives: May 2012
Global Hospitality Newsletter: May 31, 2012
By Flavio Martins: CRM systems in organizations today are being used to help predict what customers want now, how we can best provide it, and what customers will want in the future. The key in using CRM is to leverage the most amount of data available on the customer and use it to provide the best service and experience possible.
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By Patrick Landman: In our last article with tips on pre-opening a hotel we focused on PR, the website and SEO. We will now expand our pre-opening checklist with key points concerning revenue management, distribution, reservations, sales and the systems needed to make your success story complete.
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By Barry Moltz: Dr. Jason Selk, a performance specialist and author of Executive Toughness, believes that "The way a person chooses to think will really control the way they behave." Having the right mental focus will lead to more successful business outcomes in the long term.
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ADA Compliance and Defense Lawyer: ADA Experts Discuss Hottest Issues Facing the Hotel Industry Today
By Jim Butler: At a recent gathering in Los Angeles, a group of ADA experts convened to discuss the hottest issues facing our industry. The panel was moderated by my colleague David Sudeck, who was kind enough to write an article for our readers summarizing some of the matters discussed.
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Hotels in Brussels and Barcelona drive rate to fuel huge profit growth.
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By Ann Bagel Storck: Mexico City has the most optimistic hotel investment outlook in Latin America, according to the first Latin America Hotel Investor Sentiment Survey from Jones Lang LaSalle Hotels.
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By Hayley Bosch: As a golf fan, there’s just something special about witnessing a PGA tournament in person instead of on your flat screen. So why not stay at the host resort to really revel in the excitement?
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By Nancy Trejos: Traveling, especially by plane, has gone from glam to glum. To try to reverse the trend, social travel-media websites linking travelers around the world have popped up. Many help travelers plan trips and share their experiences.
More... [502 views]
Global Hospitality Newsletter: May 30, 2012
By John Hendrie: "(I Can't Get No) Satisfaction". Great song, with the lyrics directed to sexual frustration and the commercialism of America, in particular. Let's focus upon the latter, commercialism, and specifically, what this says about the Hospitality Industry.
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By Tatiana Rokou: While guests say they want style and decor, flexible cancellation policies and rewards for frequent stays, when you look at what they are willing to pay for, issue resolution shows through for its importance to both leisure and business travelers, and room amenities stand apart relative to overall hotel amenities, particularly for leisure guests."
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By Mike Michalowicz: The good news is you can win in countless ways in any industry. But you don't get there by just trying to compete. You get there by picking a category and being the "-est."
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You don't have to take a hotel owner to Disneyland to make him happy. All you have to do is tell him that a brand new theme park is being built two blocks away from his real estate investment. Hotels, motels and resorts all benefit greatly with an increase in business when one of these destination attractions is located near their property.
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The Chiang Mai hotel at the centre of a scandal after four guests - three of them foreigners - mysteriously died there last year is being demolished.
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By Janet Harmer: Hotels are outperforming other areas of the hospitality industry when it comes to recruitment activity, according to the latest Hospitality Employer Index (HEI) report released by recruitment specialists Caterer.com and the Sector Skills Council, People 1st.
More... [379 views]
By FTG Inspector: Next time you step foot in a luxury hotel, take a minute to consider the many ways your senses are stimulated by the design, lighting, music, and, nowadays, scent. Many luxury hotels are making an effort to draw guests in with specially made scents that are piped into lobbies and common areas to subtly shift guests' moods.
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By Robert Halprin: For couples in a hurry to end their marriage, there is apparently a new option: a 48-hour, weekend getaway divorce at a high-end hotel. And the "Divorce Hotel" could be coming to American television.
More... [343 views]
Global Hospitality Newsletter: May 29, 2012
By Flavio Martins: One of the common problems with online marketing and advertising is that businesses can spend vast amounts of money on online advertising, search engine optimization, and marketing campaigns to attract customers, but these online marketing campaigns do little to contribute to the actual customer experience. Is your Web site contributing to your customers' experience?
More... [134 views]
By Denise Trowbridge: It's getting easier to take advantage of hotel bargains. More travel sites are offering hidden hotel deals, and there's a growing community of other, helper websites. They offer tips and tricks for getting the best prices using services such as Priceline, which lets users bid on discounted rooms, and Hotwire, which offers rooms at reduced rates without naming the hotels upfront.
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By Lauren Drell: The best way to attract fun, hardworking people is to let your team behave as fun, hardworking people. Exciting work environments are enticing, so ping-pong breaks and team lunches should be encouraged, not frowned upon.
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ReviewPro today announced the launch of the Global Review Index™Top Hotel Rankings, its industry-focused ranking of hotels by online guest satisfaction.
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By Samantha Bomkamp: How do you sell Times Square and the Grand Canyon? The Carolinas and California? Residents of Japan, Canada and the United Kingdom are getting a taste Tuesday of the United States' first-ever marketing campaign aimed at boosting tourism.
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By Rob Hastings: Britain's hotels used to have a reputation for eccentricity - an image best captured in the sitcom Fawlty Towers. But no longer: the nation's hotels have been rated among the best in the world by holidaymakers after eight consecutive year-on-year improvements in customers' ratings.
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By BusinessGreen staff: Hotel operator Accor has created a calculator designed to help corporate events organisers track the carbon impact of conferences, based on the number of participants, the number of nights they stay, and even what type of food is served.
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By Julie Schwietert Collazo: Latin America abounds with the weird and the wonderful. From a hotel made of salt to one that's entirely mobile, these are some of the once-in-a lifetime hotels you can find in the region.
More... [91 views]
Global Hospitality Newsletter: May 28, 2012
Hospitality industry news in brief...................
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By Patrick Landman: It seems many have watched the movie ‘Field of Dreams’ with Kevin Costner, and believe the infamous phrase ‘build it and they will come’. I guess it is time for a wake-up call, because we are not building a baseball field in the middle of a cornfield. No - we are in business ladies and gentlemen, and we have to make money.
More... [1429 views]
By Timea: When I arrived for a recent stay at Tune Liverpool Street, I was checked in by the friendly Jeremy Bolton and we ended up having a good little chat. Jeremy got his job at Tune through Skillsmatch – a jobs brokerage service for the borough of Tower Hamlets. Tune works with the council to employ local people wherever possible, making sure that it benefits the local community. It seems to be working well.
More... [273 views]
By Anthony Rawlins: Just a few weeks ago, Google confirmed that it had launched some Panda changes, leaving some travel brands with quite a dramatic drop in search traffic to their website. So what do the changes mean for your SEO strategy and, more importantly, what can you do to ensure that any future changes won’t leave you powerless at the hands of Google and at risk of fluctuating search rankings?
More... [520 views]
By Fabienne Frederickson: The best way to bring in new business is to delegate some of the things that you’re doing right now. I can hear your protests as you’re probably like me, who has an Inner Control Freak that wants to control everything. This may have been essential when starting your business, but it can get in the way as your business matures. Here are my top four tips of what to delegate now
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By Kimberly S. Johnson: International hotel chains are increasing their presence in Africa, but getting the buildings constructed isn’t getting any easier.
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Airports that grow their own food and generate energy on-site are part of the future vision for aviation, a new study claims.
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By Hana R. Alberts: The Ritz-Carlton Hong Kong opens in December, so Forbes took a sneak peek.
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By Lina Rokou: A third (32%) of Brits who own pets would rather go on holiday with their four-legged-friends than their immediate family, given the choice.
More... [258 views]
Global Hospitality Newsletter: May 25, 2012
By Jean Francois Mourier: Yes, metrics are an important part of the revenue management process. Yes, we need metrics to be able to evaluate whether one initiative, promotion or sales channel sells more rooms than others. And of course, we need metrics to prove to the management team that we are being effective. The harsh reality is this though: at the end of the day, if you’re not making money, metrics are never going to make up for that fact.
More... [1604 views]
By Jitendra Jain (JJ): Here’s a cheeky look at what’s wrong with so many hotel websites out there…most of these issues are elementary and fixable…all that’s required is some forethought and keeping users top-of-mind.
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By Katharyn Molinaro: Following Facebook and Twitter, Pinterest is the third most popular social network, but have you been giving Pinterest the attention it deserves?
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The first results of 2012 indicate that international tourism continued to show sustained growth in spite of challenging economic conditions.
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By HeBS Digital: The explosion of the mobile channel and the emergence of the new tablet channel presented a major challenge to hotel and travel marketers: creating and managing digital content throughout three distinct distribution and marketing channels — desktop, mobile and tablet. There is an obvious need for a centralized digital library that services all three channels.
More... [436 views]
By Peter Dominiczak: The company behind Holiday Inn and Intercontinental today became the first hotel chain to back the London Living Wage — raising the earnings of hundreds of staff members to £8.30 an hour.
More... [398 views]
By Jennifer Conlin: DesignTripper is one of several curated Web sites that have recently sprung up, offering an alternative to those endless lists on mainstream sites.
More... [383 views]
By Jo Foley: Today, visitors to country-house hotels want more than serious comfort, great food, a wonderful location and a decent spa: they want a garden that will give them both pleasure and inspiration.
More... [193 views]
Global Hospitality Newsletter: May 24, 2012
By Gaby Feile: In case you haven't noticed: the web is full of content. And you need to produce it. Here are my 10 tips to create sexy content without spending hours of writing.
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By Larry Mogelonsky: All will agree that the Montage Beverly Hills is one incredible property. General Manager, Hermann Elger, is master of the house. I had an opportunity to ask him a few questions and learn about how he delivers service excellence to one of the most challenging guests in the world: celebrities.
More... [792 views]
By Hotel Compete: In a recent article we introduced some ideas that run contrary to industry wisdom on Hotel Comp Sets. The competitors that hotels include in or exclude from their comp sets influence the results of competitive analysis. Stakeholders in hotel performance should therefore treat comp set selection as a bigger priority than they do today. In this article we use data to show how we know this to be true.
More... [399 views]
By Susanne Fougerousse: Recently I realized that my role had become 95 percent “e-mail related” and 5 percent “progress related.” My can-do attitude never wanted to proceed with the important projects before all of my e-mails were taken care of. Does this sound familiar?
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The Travel & Tourism industry in the Americas region is three times the size of automotive manufacturing and roughly one-third larger than chemicals manufacturing and mining.
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"The fact is, community-acquired infections (CAIs), like healthcare-acquired infections (HAIs) in hospitals, have emerged as a serious public health concern," Clarke said. "Germs, allergens and other types of contaminants are a potential issue for everyone who visits a hotel and resort property."
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By Barbara De Lollis: Where do you put the bar when designing a new hotel in the Middle East?
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By Grant Olsen: Stories of haunted hotels particularly intrigue me. I’ve stayed in several of these infamous hotels over the years and have a great appreciation for the history and folklore they embody. Most of them have been harmless enough. Some are even charming. But a select few go beyond mere folklore and have a tangible eeriness to them. Here is my list of the three most haunted hotels that I’ve encountered in the West.
More... [356 views]
Global Hospitality Newsletter: May 23, 2012
By Jim Hartigan: While social media can still be plenty distracting, it's actually beginning to find acceptance and provide value in the workplace. As it turns out,social media presents us with excellent tools that, if harnessed appropriately, open up an entirely new world of possibilities in the realm of training. To further explore this, let's answer a couple of key questions.
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By Gordon James Gorman: Much of the success I have enjoyed here in Karachi over these past five years of people and profit transformation has been a direct result of learning the ropes from many of my former General Managers. One such learning is this Tea Time program, in which the GM meets with each and every member of staff at least once in a year in their office to ask the all important question, how can we help each other to do a better job?
More... [889 views]
By Rajul: Last year we presented our top 5 best-value London hotel afternoon teas which still receives huge traffic every day and is our most read blog post. This year, we're upping the ante with our choice of the ultimate Top 10 London Hotel Afternoon Teas based on value for money and overall experience.
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By Katie Morell: The biggest complaint most employees have is that they don't feel valued. To gather some employee motivation tips for small-business owners, I talked with Dixon and Ann Rhoades, co-founder of JetBlue Airways.
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By Jonathan Knott: A growing number of us are making swimming the focus of a holiday, be it by joining a boat-supported tour of lakes and coasts, or entering a race abroad. Here's our pick of swim trips to suit all levels.
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By Jim Butler: Today, the Department of Justice announced that it is extending the ADA pool lift deadline from May 21, 2012 to January 31, 2013.
More... [394 views]
By Theodore Koumelis: As many Americans start to make their summer vacation plans, Zoosk.com, the romantic social network, recently commissioned a survey of 1,529 Americans to gather their thoughts about travel and romance.
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By Rebecca McCormick: Heather Welch says she jumped out of the frying pan into the fire last November when she accepted a job as the first female executive chef in the 80-year history of the Arlington Resort Hotel & Spa in historic downtown Hot Springs, Ark.
More... [177 views]
Global Hospitality Newsletter: May 22, 2012
By Josiah Mackenzie: In part one of this article, Daniel Edward Craig shared how to take customer feedback and use it to drive improvements in each area of your hotel. In this article, I want to explore the next step of this process: responding to guest feedback directly, and often, publically.
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By Avi Dan: Starwood stands apart in creating dynamic and innovative brands, differentiated under a sophisticated overall corporate strategic segmentation approach.
More... [624 views]
By Anthony Melchiorri: Join Anthony Melchiorri, host of Hotel Impossible, as he gives you his list of the top 10 things to do when checking in to a hotel.
More... [929 views]
By Dan Schawbel: Smart employers create an environment of trust and make people accountable for their work. To remain competitive, companies will have to create flexibility programs. That's how they'll attract and keep the best talent, and help them grow into the next generation of leaders.
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Choice Hotels International, Inc. recognized the cream of the hotel crop this year at its 58th Annual Convention last night in Las Vegas.
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By Mark Hansel: "It's not just the mom and pop hotels on the side of the road that have bedbug problems," Divine said. "It's those all the way up to expensive hotels with big operations that can have the issue. It can happen to any hotel or facility, but it's how they handle it that seems to make the difference."
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By Mohamad El Amin: North Lebanon's volatile security conditions could threaten the country's peak tourist season as hotels started to report cancellations Sunday, only one day after three Arab Gulf States warned citizens against vacationing in Beirut.
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By Jane Reynolds: When even the prices of the standard rooms at some of our favorite luxury hotels shock us, you can only imagine our heart palpitations when we see the nightly rates of these hotels' top-of-the-line suites.
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Global Hospitality Newsletter: May 21, 2012
By Gary Thompson: The Cornell Center for Hospitality Research (CHR) has released the Restaurant Table Simulator (RTS), which gives restaurant managers a way to analyse table usage in their restaurant. The RTS was developed by Gary Thompson, a professor at the Cornell School of Hotel Administration. It is available at no charge from the CHR.
More... [417 views]
The 2011 International Congress and Convention Association rankings have been revealed. The new top 20 country rankings are as follows.
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By Mark Bonchek: Every day brings some new bit of information — or hype — about social business. If you actively follow the social space, it's easy to get caught in the never-ending stream. If you don't, you may find all the talk about social overwhelming. So it's useful to step back, gain some perspective and see the bigger picture.
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By Brad Tuttle: In the quest for the perfect hotel, every traveler wants two basic things: 1) a great room (naturally); and 2) assurance that they’re paying less than the person in the identical room next door. These four sites—all new, still in or recently out of beta—can help on both fronts.
More... [711 views]
By Hotels.com: Don't have the bank account to jet to Cannes and spot all your favorite celebs? Don't worry: there are plenty of properties and destinations to have your celeb sighting.
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The combined Sleep Inn and MainStay Suites hotel design joins two brands under one roof. With a highly efficient design and operating model, it allows for unique construction options in markets that could support more than a standalone Sleep Inn or MainStay Suites hotel.
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STR Global issued its Global Development Pipeline Report update for April 2012.
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Three-quarters of travellers would give up ‘extras’ they receive with traditional airlines to fly long-haul with a budget carrier.
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Global Hospitality Newsletter: May 18, 2012
By John Hendrie: How do we balance the Guest expectation and what a restaurant offers that Customer? Distinction in the competitive food and beverage realm is the key ingredient.
More... [838 views]
By Anthony Melchiorri: Join Anthony Melchiorri, host of Hotel Impossible, as he gives you his list of the top 10 things not to do when checking in to a hotel.
More... [2206 views]
Graphic of twenty-one tips for marketing your travel company online.
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By Cameron Herold: Building a successful business means creating something that is slightly more than a business and slightly less than a religion.
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By Business Wire: This new program, developed by today’s premier wine experts and the brand’s global food and beverage team, offers guests a specially curated menu of premium wines and weekly tasting events at more than 240 participating Sheraton hotels around the world.
More... [332 views]
They used to be called “Love Hotels” until visitors took it literally, a stigma followed, and “Party Hotels” were born.
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The hotels will be opened in large cities and tourist destinations and some will be part of theme parks, resorts or casinos. Paramount’s logo, the mountain and 22 stars, has been seen by about 5 billion people and that provides a powerful attraction.
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Despite their having no legal status, same-sex couples are able to hold fairytale wedding ceremonies at hotels inside the popular Tokyo Disney Resort, including at the Cinderella Castle, a company spokeswoman said yesterday.
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Global Hospitality Newsletter: May 17, 2012
By Patrick Landman: Unfortunately too often General Managers still influence the strategic decision making process of hotels based on feeling, market knowledge and 'experience'. And not to single out GM's, in the hotel industry in general we have the tendency to base strategic decisions on intuition instead of hard factual data. We are driven by a crystal globe kind of syndrome.
More... [1103 views]
By Larry Mogelonsky: A recent tour of five Asian cities opened my eyes to how hospitality products and services should be managed. I was really taken aback. Backed by strong national economies, continuously growing ADR and occupancy levels are the norm on this continent. Coming from North America, I see Asian hotels as true leaders in the industry, and there's a lot that can be learned.
More... [1048 views]
By Eric Garza: Pinterest is a niche social network based on virtual pin boards. By January 2012, the site received 11.5 million unique visitors. With Pinterest rapidly becoming one of the most popular social media outlets, many hoteliers are wondering why and how they should take advantage of the visually driven network and start “pinning.”
More... [930 views]
By Jim Hartigan: We’ve all experienced the symptoms before. Your palms begin to sweat. You heart rate doubles. You feel short of breath. You become dizzy and disoriented. And suddenly you hear it: that awful “beep.” Your mind goes blank and you promptly hang up. Or, even worse, you hastily string together an incoherent series of sentence fragments before trailing off and finally pushing “end call.” And just like that, Voice Mail Anxiety Disorder, or “VMAD” has claimed its next victim.
More... [659 views]
China is one of the biggest countries of self made millionaires and billionaires and it has managed a strong position on financial map of the world. The number of millionaire and billionaire has increased considerably and that has a positive impact on the luxury travel industry of China.
More... [611 views]
By Christopher Elliott: The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white-sand beaches, "breathtaking" views of the Caribbean and a "paradise found." But Jack Permadi says he found more than that when he stayed at the property recently...
More... [215 views]
By Vanessa Wong: Skylines are so passé. In an attempt to give travelers better—or at least closer—ocean views, Dubai-based construction company Drydocks World and Swiss consulting, engineering, and brokerage firm BIG InvestConsult will build the Water Discus Hotel, a luxury underwater hotel in Dubai.
More... [667 views]
By Miriam Lamey: According to results from commercial real estate's annual Lodging Industry Investment Council survey titled, The LIIC Top Ten, executives are still debating just exactly when the hotel market will peak. Significantly, 37% of respondents believe the industry won’t hit its height until 2015.
More... [230 views]
Global Hospitality Newsletter: May 16, 2012
By Daniel Edward Craig: How is everything going with your stay? It's a question asked all too rarely, and yet it strikes me as one of the most important a hotel can ask its guests these days.
More... [1160 views]
By Ashely Stevens: According to a recent survey by the World Tourism Organization, there were over 940 million international tourist arrivals worldwide in 2011. Almost 60 million of those travelers are coming in to the United States. This presents a huge market that hotels in the US should be sure to target in any online sales strategy. International travelers tend to book early, stay longer, and rarely cancel, all attributes that make international travelers ideal candidates for staying at your hotel.
More... [657 views]
The emergence of social media sites which foster quick and updated information. It has become a part of every discretionary traveler since these sites are home to unlimited information. They show even more interest because of its accessibility. Even mobile booking has become easier with the addition of network capabilities in phones. It has become a common theme in executives, as well as the leisure travelers.
More... [362 views]
By Anita Campbell: Have you ever worked at a big corporation? If so, you're probably familiar with the infamous "suggestion box"-that anonymous place where employees are supposed to submit ideas that never get read (or, if they are read, are never acted on). Or perhaps you recall the cautionary tale of the poor sap who came up with an idea that saved the big company millions, only to be rewarded with nothing more than an acrylic plaque.
More... [449 views]
20 new top hotels have opened their doors during the past year - 37 new hotel projects with more than 8,800 rooms are in the pipeline - further 10 new hotels will open up until the 2012 Summer Olympics.
More... [480 views]
Rio de Janeiro has overtaken Sydney as the world's most expensive major city for a hotel stay, according to a new study.
More... [332 views]
By Stella F. Arnaldo: Hotels and resorts in Boracay, Cebu and Bohol are reporting cancellations in bookings from China, as tensions continue between Manila and Beijing over Scarborough Shoal in the West Philippine Sea (South China Sea).
More... [233 views]
By Caroline Patek: The Cannes Film Festival is set to be even more glamorous than usual this year-the legendary event marks its 65th anniversary when it kicks off on May 16th. Celebrity A-listers, veteran directors and other movie business all-stars will descend on the French coastal town until May 27th, taking part in see-and-be-seen parties and hoping to win the prestigious Palme d'Or award.
More... [158 views]
Global Hospitality Newsletter: May 15, 2012
By Jean Francois Mourier: Last week, I wrote an article about how hotels hate online travel agencies (OTAs) because of the commissions charged by the sites for each and every booking. Today, I want to talk about the other major reason that hoteliers hate OTAs: the time and work that it takes to manage them.
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By Gary Hernbroth: Consider these factors when glazing over the mountain of resumes, interviews and social media profiles of potential candidates.
More... [374 views]
By Bert van Walbeek:Evil Erik believes in communication, however exclusively during meetings and he has cleverly managed to cover most of his working days with back to back meetings.
More... [1046 views]
By Scott Gerber: To explore the best ways to measure and increase employee engagement, I asked members of the Young Entrepreneur Council (YEC) to tell me what works for them.
More... [568 views]
By Hotel Managers Group Blog: While many Hotel Management Companies claim that they have one of the top sales and marketing departments in the business, there are certain strategies that predict successful results that can help when deciding which company to choose. Some of the qualities that can help a proprietor choose the best sales and marketing team includes the following.
More... [651 views]
By Andy Dabilis: With early projections for bookings showing as much as a 50 percent drop, Greek hoteliers are preparing themselves for as much as a 10 percent decline in business this year as the country struggles to right itself from a calamitous economic and political crisis.
More... [342 views]
By Jessica Festa: Have you ever wished you could choose your hotel based on the view from the guestroom window? Now you can, with the The Most Perfect View.
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Poland provides the best-value five-star hotel accommodation in Europe, according to a UK survey.
More... [204 views]
Global Hospitality Newsletter: May 14, 2012
Hospitality industry news in brief...................
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By Larry Mogelonsky: Most articles devoted to food & beverage talk about some new chef, food costs or techniques. Rarely, however, do they mention the unsung back-of-the-house heroes - the Stewarding Department.
More... [1169 views]
By Brandon: We've partnered with Killer Infographics to combine some of the best hotel marketing knowledge out there with buuteeq's unique insights to produce this infographic about hotel Internet marketing. Here are some of the key things to take away from our research.
More... [781 views]
By Terence Ronson: Open up any Hospitality or travel related publication these days, and most likely the first story you will see is about Wi-Fi - the subject has become as omnipresent as the requirement for the service itself - everyone, and I mean EVERYONE is talking about it!
More... [1356 views]
By Chris Brogan: The truth is that the best social network is the one that benefits you the most. What is beneficial may differ, depending on your business. If you're a home-improvement company, you might get more out of Pinterest. Google+ is loaded with photographers. But none of those networks are the sexiest. Instead, your e-mail inbox is the most powerful and alluring network that exists.
More... [382 views]
By Jim Butler: You won't be surprised that the economy remains the biggest concern among LIIC's members. But some of their beliefs about where things are headed are less obvious and very interesting.
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By Bill Brenner: That hotel Internet connections are dicey at best is not surprising to those of us who travel frequently. In that respect, fresh warnings from the FBI about an uptick in hotel Internet-based malware is a bit of a yawner. But it is a good excuse to review some defensive measures.
More... [257 views]
By Katie Kelly Bell: Think about it. London will be jammed with crowds and most hotels within decent proximity to the Olympic Games are already booked. Why not enjoy your leisure time in Paris and commute to London for the Games and highlights?
More... [396 views]
By Anna-Louise Jackson and Anthony Feld: Hotels and motels are getting busier as Americans feel a little more secure economically and are taking vacations. “With more people on the road, we’ll need more people working in hotels,” says Jan Freitag, a senior vice president at Smith Travel Research.
More... [205 views]
Global Hospitality Newsletter: May 11, 2012
By Jean Francois Mourier: Over the past couple of years, hating the OTAs has become an international pastime. So much so that I think that they’re planning on naming it an official sport in the upcoming Olympic Games in London, alongside the triathalon and archery.
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By Kris Hudson: Hotel owners face a new challenge now that the worst downturn in decades is in the rearview mirror: time to pay up.
More... [516 views]
By Timo Platt: What’s the next big tech thing for your business? Look no further than your own smartphone.
More... [614 views]
By Michael Martin: Frequent business travelers will often tout hotel amenities as simple as an impeccable mattress or perfect morning espresso as reasons for their hotel loyalty. Others recite a global Rolodex of hotel properties that offer bathroom toiletries with scents so unique they become synonymous with the cities themselves and without which a visit simply isn't complete.
More... [620 views]
HVS’s office in Dubai, United Arab Emirates (UAE) has just released the 2012 Middle East Hotel Survey, and according to this research, the region remains a key market for development.
More... [446 views]
By Barbara De Lollis: It's no secret that photos help make travellers go "wow" and then, many times, click "purchase" to reserve a hotel room on an online travel site. But what kind of photos best drive that decision?
More... [545 views]
Staying at a hotel is all about getting away. While some hotels make you feel like you’re in a different location, others go a step beyond and transport you to another era. Oyster.com has put together images of some of the the coolest futuristic hotels.
More... [335 views]
By Richard Hartley-Parkinson: The chicken, bacon, egg, lettuce and mayonnaise classic was used as a measure of affordability in 750 hotels across 26 capital cities worldwide. Here are the results.
More... [1073 views]
Global Hospitality Newsletter: May 10, 2012
What if I created my ultimate hotel room from my favourite features at the various hotels where I've been a guest over the years, and which hotels would qualify? As an exercise it's proved a lot harder than I imagined, but here goes.
More... [1091 views]
By Barbara DeLollis: Hotels have found a new business opportunity in today's mobile, technology-driven world: selling small, tech-equipped meeting rooms for private business gatherings.
More... [623 views]
By Royale Scuderi: Do you know what your employees are doing all day?
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In the wake of a slower, less predictable economic recovery, mid-market executives are adapting to managing uncertainty, according to Deloitte's "Mid-Market Perspectives: 2012 Report on America's Economic Engine."
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It is safe to say that the majority of us only really worry about our hot water supply when we don’t have any! Now imagine you’re a guest in a hotel without hot water. Nothing is quite like the experience of having 50 guests calling the front desk during peak hours of the morning complaining of no hot water.
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International tourism receipts exceeded one trillion US dollars for the first time in 2011, reports the World Tourism Organisation.
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By John Giuffo: From rustic elegance to an undersea odyssey, a night in these places is guaranteed to lodge in your memory.
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US Secretary of State Hillary Clinton's love affair with the Taj Hotels continued on her third official visit to India in the past 14 years.
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Global Hospitality Newsletter: May 9, 2012
By John Hendrie: The Airline industry scene will not change dramatically for some years. It is just deplorable, but it is how we get from point A to B, sadly via C, D and E. Hospitality operations can absolutely take advantage of this situation.
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By Gordon James Gorman: This is the first in a series of short articles from a leading international Hotelier in Pakistan, Scotsman Gordon James Gorman, who dramatically changed the mindset and the performance of his team within 14 days from the time of his arrival, and then took his hotel, the Iconic Avari Towers and its 500 strong team from the bottom of the local competitor set to pole position.
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Keeping on top of trends in an industry that has changed dramatically over the past few years is no mean feat. With EyeforTravel's Travel Distribution Summit Asia 2012 fast approaching, here are the five hottest travel topics for 2012 and insights from some of the event's foremost speakers.
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By Brandon Evans: So you have millions of fans and followers... now what?
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By Susan Farlow: Lately, there's been lots of talk about a social media site called Pinterest, a free online photo bulletin board that's popular with designers, foodies and crafts people. But could you use it to plan trips? Well, yes. It turns out that the travel industry, as well as individual travelers, are starting to use this visual social platform with interesting results.
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By Jim Butler: If you have not examined your website for ADA compliance, now is the time to do it. Not only does your website need to comply with the substantive requirements for listing hotel accessible features, for example, but the website itself needs to be accessible to disabled customers. You need to ask yourself some questions.
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By Joe Sharkey: Managers work hard to try to keep traveling employees within the guidelines, but many employees find ways to go rogue, or get around the rules, usually in an effort to make life more convenient for themselves on the road.
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By Martin Soler: Analyse TV and print commercials that work to find the common driving point that generated the sale. In almost every case you will see that emotion was the driver. Why does celebrity endorsement work? How does beauty affect a buying decision? The answer almost certainly always lies in emotional rapport.
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Global Hospitality Newsletter: May 8, 2012
By Doug Kennedy: This article is a follow-up to my last article entitled: Train Your Team To Use The Language of Hospitality Part One. In the last article we explored numerous examples of commonly used words and phrases along with better alternatives. Thanks to all of the readers who submitted their additional examples of words and phrases to focus on.
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By Seul Ki Lee and SooCheong (Shawn) Jang: The hotel industry generally recognizes the advantages of a central business district location, resulting in higher demand, pricing ability, and profitability. What research has not done is to consider the negative effects of agglomeration and competition among centrally located hotels. Here, the authors theorize that rate-based competition would intensify among contiguous hotels, but they also propose that such rate-based competition is contingent on demand levels.
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By Matt Weisberger: Tingo's spin is turning what others have deemed a feature into a product, offering refunds on booked hotel itineraries if the price drops. If a company finally succeeds with this approach, its impact could be wide reaching even beyond travel.
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By Barry Moltz: Most small business owners see the glass as half full. On the roller coaster of starting and running a company, it is really the only way to survive and thrive.
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By Timea: With the summer drawing near, not to mention the Olympic Games and the Queen's Diamond Jubilee, these are exciting times for London boutique hotels and April certainly saw plenty of new developments.
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Whether it's the largest, tallest or grandest, here are recommendations for the perfect hotel for any wanderluster looking to experience a one-of-a-kind stay this summer.
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By Drazen Jorgic: Hotelier Millennium & Copthorne fears a post-Olympic hangover could hit growth in London, which along with buoyant Asian markets, offset weakness in mainland Europe in the first quarter.
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By Craig Platt: The best airports in the world have been named in the annual World Airport Awards.
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Global Hospitality Newsletter: May 7, 2012
London named world's best travel spot, Siem Reap best in Asia based on opinions from the TripAdvisor Community of Millions
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The U.S. lodging industry recovery may have begun in 2010, but it wasn’t until 2011 that the improved prosperity was shared by nearly all hotels in the country.
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Hotel companies have little choice but to continue to expand their reservation options as consumers continue to embrace new mobile devices.
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By Kneko Burney: How do you keep from falling down as things speed up? You keep your organization in good shape and “agile.” I have done this by doing three main things, which include using cloud services…
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By Paul Revel: A senior travel buyer told Advantage conference delegates that the explosion of social media and consumer mobile technology is driving a new approach to travel policy and compliance.
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By Jay Hilotin: The 21-room spaceship-shaped underwater hotel promises breathtaking views.... Just make sure you don't open the windows
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By Barbara De Lollis: News-hungry travelers this summer will start noticing a new perk in Hilton hotels when they use their laptop, iPad or other devices to go online.
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By Paloma Migone: Everyone has a crazy story about their adventures overseas. Cows on a plane? A kidnapping before your eyes? A naked receptionist? Yes, apparently, these did happen.
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Global Hospitality Newsletter: May 4, 2012
By John Hendrie: Has our Hospitality Industry lost focus — exceeding the expectations of our Guests, as measured by their satisfaction? We need to rethink what makes that memorable experience, for our consumer is very savvy, a prudent shopper and no longer swayed by our claims of value.
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By Larry Mogelonsky: Do you, as a GM, talk directly with the leaders of businesses interested in using your property for a conference? What role do you, as a GM, have in maintaining those relationships after a conference has completed? How do you follow up?
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By Courtney Rubin: There are entire businesses—and literally hundreds of thousands of web pages—devoted to improving your Google search ranking. But which social media outlets are most effective?
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By Doreen Hemlock: Many hotels are hiring social media managers to engage with guests and others. The managers handle Facebook, Twitter, Pinterest and other sites, seeking to boost their hotel's reputation and sales.
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By Paul Hansford: Getting ahead of the curve on how travellers of the not-so-distant future will enjoy their holidays – from transport and hotels to activities and tours – can mean big bucks for businesses that guess right.
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By Patti Prairie: The hotel industry is in the midst of a sustainability awakening -- and on a level deeper than offering guests the option to reuse bath towels. Industry leaders are beginning to get serious about their energy and environmental footprints.
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By Gavin McOwan: From deserted white sand lapped by turquoise water to waves crashing against rugged shores, Gavin McOwan tips 10 dream destinations for every beach bum.
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By Issac John: Dubai is all set to open newer horizons in the tourism and hospitality sector with a novel initiative to develop underwater hotels.
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Global Hospitality Newsletter: May 3, 2012
By Enda Larkin: “I think the challenge for many managers is not to bring out the best in their employees; instead, they ought to stop bringing out the worst in them…”
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By Eoghan Macguire: We asked what you thought about hotels charging their guests to access Wi-Fi. As the subsequent influx of tweets and story comments showed, the issue generates strong and often divisive opinions.
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By Peter Tarlow: Visitors eventually will not come to places where people are afraid for their lives, where crime is rampant, where they need to fear pandemics and tourism officials show more concern for spin then solving the problem.
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By Andrew R Hazelton: In almost every single search I worked on this past decade, I can count this amongst the first three questions I am asked, both by clients as well as candidates: “What is the job paying?”
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By Jessica Taylor: When I first started attending networking events, I was terrified to approach large groups of strangers. I watched some of my peers dive into these situations with ease, and wondered how on earth they made it look so natural. Here are a few inside tips to help you master the art of starting and ending those tricky conversations.
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By Larry Olmsted: Nearly 50 years ago the first Sofitel hotel opened in Strasbourg France, and in the ensuing half century, the company went global. Amassing over 200 hotels worldwide, from Asia to the States, South America to Australia, more than Four Seasons and Ritz Carlton combined, Sofitel became a big hotel group, chain, or company, yet it never managed to become a brand, at least not in the U.S. where few travelers knew it and fewer knew much about it. That’s about to change.
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By Amena Bakr: Tourism used to account for more than a tenth of Egypt's gross domestic product (GDP) before the uprising, and it employs an estimated one in eight workers in a country where anger over high unemployment triggered the uprisings.
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By Joshua Freed: Travellers run into a patchwork of free vs. paid access as they trek from airports to planes to hotels. Speed also varies widely, from fast enough to stream a movie to just enough to send and receive email.
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Global Hospitality Newsletter: May 2, 2012
By Bryan K. Williams: I believe that there is a much bigger opportunity to capture the hearts and minds of our customers that transcends "exceeding expectations". The bigger opportunity that I'm referring to has to do with giving, sharing and teaching something to your customers.
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Global Staff Movements for April 2012 provided by Spectrum International.
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By Melanie Nayer: Gone are the days when room service is limited to soupy oatmeal and cold pizza. Today's luxury hotels have mastered the art of fine dining in your guest room, and have taken room service to a science, instead of simply a requirement.
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By James O'Brien: Recent news suggests employers are finally adding jobs. If you're among those small business owners either hiring for the first time or looking to increase staff, it's necessary to take extra steps to make sure you get new hires on board without complications.
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By Graeme Dickson and Roy Melick: In mature markets, like parts of Australia, existing serviced apartment management businesses are one of the really useful ways of expanding business operations when development opportunities are scarce. In this article, we highlight 10 issues relevant to the potential acquisition of a portfolio of serviced apartment management businesses in Australia.
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HSMAI, a thought leader and catalyst for hotel revenue growth, today announced the release of their 'Online Satisfaction and Experience in the Hospitality Industry' report for Q1 2012. The report shows that online satisfaction increased among business travelers, suggesting that hospitality brand websites are doing a better job at meeting the needs of this important customer segment.
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By FTG Inspector: Read on to find out more about five of the most high-tech hotels in Shanghai.
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By Beth J. Harpaz: If you think you're a picky hotel guest, check out the pet peeves of Anthony Melchiorri, who critiques hotels for a living and hosts a new show called "Hotel Impossible" on the Travel Channel.
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Global Hospitality Newsletter: May 1, 2012
By John Hendrie: A Company's culture typically has management structure, expectations, and policies to guide the day to day activities. We have understood conduct and comportment. We have respectful interactions. We have teamwork, dedicated personnel, high caliber talent. So, why is it when there is an off-site meeting, forum or convention that our better sense is sometimes thrown to the wind?
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Taking a firm stand against human trafficking, especially child trafficking, in the tourism sector, the heads of two United Nations bodies today pledged to stamp out this hidden scourge through joint efforts.
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InterContinental Hotels Group (IHG), one of the world's largest hotel companies, has worked with some of the most influential hospitality experts and travel commentators to identify the key global trends that will have potential impact in 2012 and beyond.
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By Barry Moltz: One habit that consistently hurts the building of profitable business relationships is talking too much. It is the natural inclination of sales people to speak more than they listen, thinking they can charm people into a sale. But the fact is that sales are only generated when a business is there when the prospect is ready to buy. And asking the right questions will boost sales by developing stronger relationships with your existing customers and bringing in new ones.
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By Rex Crum: Expedia Inc. flexed its muscles on Friday in ways not seen in years, as the online travel-booking company's shares climbed to a record following a quarterly report that was driven by strong gains in hotel-room bookings.
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Ever wonder why the same hotel gets four stars from one website and three stars from another? What's the difference between a bed-and-breakfast and an inn? What exactly is a boutique hotel, and what do you get when you stay at a resort?
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By Hugo Martin: If you want to shrink your carbon footprint when you check into a hotel, you may be better off staying at a mid-range or budget chain hotel.
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At a height of 355 meters (1,164 feet), the JW Marriott Marquis Dubai is the tallest dedicated hotel building in the world and is just 26 meters (85 feet) shorter than the Empire State Building in New York.
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