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ehotelier Hospitality News Archives: June 2012
Global Hospitality Newsletter: June 29, 2012
By Jean Francois Mourier: Data is important… very important. Without the appropriate data, revenue managers would be pricing blindly - sometimes making money, but more often than not, losing money and decreasing a hotel’s overall financial performance. But having data isn’t enough. If you’re not using the data properly (or if you’re ignoring the analysis part altogether), then data is once again useless for revenue management purposes. But how can revenue managers sift through piles and piles of data reports to find the info that is the most important for their pricing updates?
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By Jessica Festa: This week, Expedia released their findings for their 2012 Insiders' Select rankings, an annual list put out based on more than 500,000 customer hotel reviews.
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By Samantha Cortez: When someone scrolls through your Twitter feed, they're just getting a portion of the bigger picture.You want them to like what they see and visit your site or inquire for more. Therefore, your brand's Twitter account should align with your service, products and principles. Here are five tips for branding your business's Twitter account.
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By Catey Hill: Vacation should be all about sun, sand and drinks with umbrellas. But recently, cybercriminals are making it about something else — something that might send you dashing to those umbrella drinks for a whole other reason.
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By Zainab Fattah: Rising wealth in Islamic countries from the Persian Gulf to Indonesia is boosting demand for a higher standard of accommodation as about 3 million pilgrims prepare to descend on Mecca for the annual Hajj in October; all of which is contributing to a surge of hotel investment.
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With nearly 2,000 miles of coastline and 50 inhabited islands, Croatia has plenty to offer lovers of sea and sunshine. Been there readers select their best-loved spots.
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TicketsAtWork.com, the largest travel and entertainment corporate benefits program in the world, will now offer hotel bookings to more than 5,000 hotels across the U.S. and abroad including Miami Beach, Orlando, New York, Las Vegas, San Diego, Chicago, Anaheim and Los Angeles.
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By Seb Jay: The hotel industry is already gearing up to take advantage of technological innovation. Among the technologies making headway are digital signage solutions for high impact delivery of hotel information, advertising and guest promotions. This is done via LCD screens, with digital content created and served from a PC or laptop in the hotel.
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Global Hospitality Newsletter: June 28, 2012
By Enda Larkin: Not all appraisals go astray for the same reasons, but go astray they frequently do, in the sense that they don’t deliver on the main goal: to recognize employee achievements and help them to improve in future, for their benefit, and for the benefit of the business.
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By Craig Timberg: Lax corporate security allowed hackers to steal credit card and other personal information from more than 600,000 customers of Wyndham Worldwide hotels, resulting in at least $10.6 million in fraudulent charges, the Federal Trade Commission alleged in a lawsuit Tuesday.
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By Diana Friess: The most recent topic that has been considered in the green movement is the status of human health. Hotels can contribute to this cause by providing healthy, comfortable, and productive indoor environments with improved air quality, locally and organically grown food, access to daylight, and guest control of lighting and heating control in guest rooms.
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While fashion and the luxury market might not have returned to its seemingly flourishing pre economic form, big brands are finding solace in an altogether new avenue for them; the luxury boutique hotel.
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By Anubhav Kapoor: There has been a steady rise in the number of PMS solutions released recently, however, most of them have failed to impress. To understand why some PMS solution-providers have struggled and how Hotelogix has emerged as a globally-relevant hospitality solution on the Cloud, understanding dynamics of enterprise-grade solutions is vital.
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By Paul Brady: After years of promises that mobile hotel booking would be the wave of the future in travel, it seems the future has finally arrived. New developments mean that waiting until the very last minute to book — after your flight has touched down — could save you big money, as long as you're willing to gamble.
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By Danielle Schlanger: At the WOBI’s World Innovation Forum on Wednesday, Guy Kawasaki said that Apple is proof that innovators can succeed, and shared his tips on how leaders can pursue their company’s vision.
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By Caroline Patek: Hotel amenities go beyond fully equipped gyms, Wi-Fi and daily newspapers these days—hotels are adding special services and other extras to impress savvy travelers. Forbes Travel Guide has put together a few of the latest unique offerings we’ve come across, ranging from a dedicated art concierge to surf outings with professionals.
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Global Hospitality Newsletter: June 27, 2012
By Patrick Landman: I love it how many hoteliers complain about the fact that OTA are penetrating their hotel too far and are almost controlling their business. And not to forget the rants we hear about the ARR being too low. But sometimes we have to look at ourselves instead of blaming others. Some hotels just have to get their revenue management strategy in order, more than anything else.
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By Jennifer Nagy: I attended the SES Conference earlier this month in Toronto and attended a very interesting and informative presentation by Matt Bailey from SiteLogic about search engine optimization (SEO). Since this is a topic that can be quite confusing and overly complicated, I thought that this would be useful info to share. So here goes... Intro to SEO from the experts at SES Toronto.
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By Larry Mogelonsky: An Interview with David Mounteer, General Manager of The Hazelton Hotel in Toronto, who believes that his hotel's biggest strength is its boutique status and its unique approach to luxury.
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Everybody likes a bit of variety and what better way to try out something different on vacation than by staying in an old monastery or a former school that has been reborn as a luxurious hotel.
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By Christopher Penn: Recently, Tech Cocktail sat down with me to discuss their top 5 questions about email marketing.
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By Nancy Trejos: As Americans become more concerned about obesity and increasingly tune into TV shows such as The Biggest Loser, hotels are expanding their offerings to lure health-conscious business travellers beyond a small room with free weights and StairMasters.
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By A. Pawlowski: Your smartphone already acts as a boarding pass, a flight tracker and a travel guide, now get ready for it to transform into a hotel room key - no pesky key cards required.
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By Theodore Koumelis: Social media is a fact you cannot avoid. P10 Design Hotel took advantage of the interactivity of social media to maximize guests experience.
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Global Hospitality Newsletter: June 26, 2012
By Chris Mumford, Thomas Mielke: Hotel company CEO turnover has picked up in the past two years with 12% of the world's 50 largest hotel companies now being led by a new Chief Executive. Given the world's economic instability companies have become more conservative in their CEO selection with a rise in the number of internal appointments. It is perhaps unsurprising that hotel boards have increasingly sought 'a safe pair of hands' to lead their companies with fewer CEOs coming into the hotel world from other sectors.
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By Kerry Medina: TheKnot.com and WeddingChannel.com released the results of their second The Knot Market Intelligence Destination Weddings Study, which tracks the industry of more than 350,000 destination weddings annually by capturing detailed information on the destination wedding trends, locations and events of nearly 3,000 U.S. couples who had a destination wedding in 2011 or 2012.
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By Frances Pondish: Luxury hotels have been popping up all over the map this year, and with an abundance of over-the-top amenities, exclusive suites, and ultra-luxurious spas, it's hard to tell which resorts are truly the crème de la crème. Luxury Travel Advisor is here to set the record straight with our list of the Top Luxury Hotel Openings for 2012.
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By Alicia Barney: The Five-Star service at luxury hotels doesn't always start at check-in and end at check-out-it can make getting through the airport easier, too.
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By Tom Rieger: Measurement systems are built to find ways to make customers happier. But over time, the goal shifts from actually strengthening relationships to just improving a score. The process becomes the outcome. Yes, there are a slew of very well researched questions out there that all show strong ties to business outcomes. Those metrics should be a reflection of service. Instead, service morphs into a reflection of the metric. The whole thing ends up flipping upside down.
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By Meghan Barr: Major hotel brands are bending over backward to cater to the needs of the world's most sought-after traveler: the Chinese tourist. Now arriving on American shores in unprecedented numbers thanks to a streamlined visa process and a rising Chinese middle class, Chinese tourists are being treated to the comforts of home when they check in at the front desk.
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By Patrick Sawer: The cost of a London hotel room during the Olympic Games has dropped sharply, as an expected surge in bookings has failed to materialise.
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By Nancy Trejos: Hotel happy hours are hopping. A number of hotels are getting into the brewing business, either heavily promoting craft beer at social hours or working with local breweries to have their own beers made.
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Global Hospitality Newsletter: June 25, 2012
Hospitality industry news in brief...................
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By Terence Ronson: Here is an update and re-issue our ever-popular Do's and Don'ts of Hotel Technology. Due to advances in technology, and general adoption of certain platforms and practices, the list now includes over 130 reference items.
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By John Hendrie: Hospitality invites a quality experience, but, if expectations (the guest’s definitions) are not met, you have a disappointed guest, reduced revenue, unhappy employees and a deteriorating reputation. So, what is the value of quality: the concept, the experience and reward, and how does this relate to your business?
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By Katie Morell: Here are four tips on creating a company culture that attracts the masses.
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By Robert Carroll: Here are ten places to stay when only timeless quality will do.
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By Layne Mosler: In her popular blog, Layne Mosler seeks out good, cheap eateries recommended by the city's taxi drivers. But how would she get on with Rome's notorious cabbies?
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Saunas, pools, balconies - even the fire exit stairwell - it seems nowhere is off limits when it comes to doing the wild thing while on holidays.
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The Asia Pacific hotel development pipeline lead the world in May, comprising 1,613 hotels totaling 372,451 rooms, according to the latest data from STR Global.
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By Darren Booth: Let's face it. Solo business travel can sometimes be downright boring and lonesome, especially when kicking back in your hotel room. One hotel chain has a novel concept to add a little extra colour, comfort and companionship.
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Global Hospitality Newsletter: June 22, 2012
By Tom Costello: In Part I, I covered the first five reasons why hotels underperform in response to what hospitality professionals felt were the top 10 reasons why hotels underperform. Now let’s look at reasons six through ten.
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By Lily Lin: In behavioral psychology, the “black box” refers to the human mind. While we may not be able to read the human mind like an open book, we can examine the input stimulus and the output, expressed in observable behavior to infer the inner thoughts of an individual. So, what has this to do with branding?
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By Martha C. White: The children of the baby-boom generation are the first generation that never knew life before the Internet. And because they are a growing portion of the work force, the companies that employ them, as well as the hotels, airlines and other travel-related businesses that serve them, are having to change the way they talk to them, work with them and sell to them.
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By Neil Savage: Searching for hotels in cities they've never visited, people often turn to customer-written reviews on websites such as TripAdvisor. But how do they know those reviews weren't written by the hotel manager, or by someone paid to post fake opinions online?
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By Guy Kawasaki: Here we explain the top six reinvention killers that prevent businesses from embracing big changes.
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By Barbara DeLollis: Some of the USA's biggest hotel chains that offer free Wi-Fi are considering adding charges after seeing insatiable demand for Internet bandwidth from guests.
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By Natalie Paris: They may be charging sky-high rates during the Olympics but London hotels have a lot to learn about pleasing guests, a survey has suggested.
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Every culture and country has a way of celebrating holidays and special occasions, but some festivals are solely created for pure fun and entertainment. Hotels.com has compiled 10 of the funkiest festivals found around the world for travellers to explore.
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Global Hospitality Newsletter: June 21, 2012
By Tom Costello: I solicited responses from hospitality professionals to weigh in on what they felt were the Top 10 Reasons Why Hotels Underperform and decided to share some ideas that can help hotel owners and their GMs reverse these trends and become a more profitable and productive hotel.
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By Max Starkov: The mobile channel is not just a mere extension of the traditional “desktop” channel. Morgan Stanley projects that by 2014, mobile web users will surpass “traditional” desktop Internet users. This exploding distribution and marketing channel has its own rules and best practices, providing immense revenue opportunities and competitive advantages to smart hotel and travel marketers.
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By Don Wilson: Hotel organizations, under increased pressure to improve performance, are turning to revenue optimization technology. But are these systems up to 21st Century’s data demands? Intense competition, fast-paced changes in the marketplace, shorter booking windows, better-informed shoppers, and a growing number of new booking channels lead a list of information processing challenges. Analyzing all of these factors is essential for informed rate setting, but often causes data accumulations that overwhelm revenue management solutions.
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By Matthew E. May: Neuroscientific research is beginning to shed light on the idea that to be more productive and creative, we need to make break-taking a regular practice.
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By James Shillinglaw: Travel Leaders Corporate, in new survey analyzing data from a sample of nearly 625,000 business travel bookings in the first quarter of 2012, found its clients spent approximately 2.4 percent more on the average nightly cost of a hotel room as compared to the first quarter of 2011 and the top hotel chains being used for business travel are mid-priced hotels.
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By Barbara De Lollis: Some hotel workers aren't waiting to see what happens next in debt-laden Greece. Despite last weekend's elections, some hospitality workers are fleeing their home country to seek better opportunities in Dubai, the United Arab Emirates' National newspaper reports.
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By Frost & Sullivan: Within the global food & beverage industry value chain, mega trends like globalization & changing economics, health & wellness issues, food safety issues and sustainability issues are expected to have a direct impact on the market's growth and performance.
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By Annie Fitzsimmons: Travel Channel’s Adam Richman, of Man vs. Food fame, celebrates the sandwich every year and in a new show, “Adam Richman’s Best Sandwich in America.” Richman discovers the best sandwiches in each region, and elimination-style, chooses which sandwich will make it to the National Finals.
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Global Hospitality Newsletter: June 20, 2012
By Larry Mogelonsky: When talking about the in-room dining experience - order-in menu, minibar and all - there appears to be a very powerful ‘healthy food never sells' stigma amongst hoteliers.
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By Ian Taylor: User reviews on travel sites can "dramatically increase" booking rates, and soliciting reviews can increase the number and rate of good reviews.
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By Theodore Koumelis: Travel bookings in China will surpass US$105 billion in 2013, of which more than $15 billion will be made online. The online travel market will grow by some 500% between 2008 and 2013.
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Asia/Pacific cities continued their ascendance as global destinations in 2012, with nearly half of the world's top 20 cities by visitor arrivals and expenditure heralding from the region, according to the MasterCard Global Destination Cities Index released.
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By Aditi Shah and Neil Chatterjee: Surrounded by fine wines and elephant motifs in the Tusker bar of Accor's new luxury Sofitel hotel in Mumbai, chief executive Denis Hennequin is unsurprisingly betting on Asia to make up for uncertain prospects at home.
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Global Hotel Industry Outlook Survey 2012-2013: Industry Dynamics, Market Trends and Opportunities, Buyer Spend and Procurement Strategies in the Hotel Industry
Global Hotel Industry Outlook Survey 2012-2013: Industry Dynamics, Market Trends and Opportunities, Buyer Spend and Procurement Strategies in the Hotel Industry is a new report by Timetric that analyzes how procurement expenditure, business strategies and practices are set to change in the hotel industry during 2012-2013.
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Club Med, pioneer of the All-Inclusive holiday more than 60 years ago, launches the Premium All-Inclusive Report - an independently commissioned report seeking to address the emerging success of the Premium All-Inclusive segment in the UK outbound travel market.
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By Robin McKie: The first tourist flight into space is scheduled for next year, and it's cheaper than you'd think. But is this the final frontier for luxury travel, or a highly dangerous sport?
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Global Hospitality Newsletter: June 19, 2012
By Bryan K. Williams: Those who truly understand what it means to infuse love into service do not classify their customers according to status. In other words, they don't serve VIP's "better" than everyone else. On the contrary, they serve everyone like they are VIP's.
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By Terence Ronson: We live in a world full of change. It's one of the constants we can be certain of, and a catalyst to that change rests with technology. Considering this in the context of hotels, one of the significant changes taking place right now is how a guest interacts with the hotel.
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By Bruna Martinuzzi: All of us are continuously selling either our products and services, or our ideas. But with the exception of consummate sales professionals, most of us are unaware of the psychology of selling in our daily lives and, it is safe to say, that most of us also cringe at the idea of using selling tactics and techniques that might be considered manipulative. This is, however, shortsighted.
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By JoNel Aleccia: Next time you enter a new hotel room, you might think twice before touching the light switch or reaching for the remote.
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From Lombardy in the north to Sicily in the south, Italy's regions are divinely diverse in climate, tradition and flavor. And because variety is the spice of la dolce vita, we've used this criterion to create our selection of Italy's finest hotels.
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By Lauren Kramer: We've seen them: exhausted travelers napping at the gate before their next flight. Some have fashioned laptop computers into pillows, their creased clothes a sign of the long route they have travelled. Or perhaps we were the traveller wishing fervently for a hot shower, a quick workout during a layover and a couple of hours to rest in a clean bed.
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By BusinessGreen staff: A group of leading hotel companies have launched a new tool designed to standardise measurement and reporting of the hospitality sector's carbon impact.
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By Richard Tulloch: "When you arrive in those swish American hotels, they look at your shoes," my business-travelling friend warned me, "then they know." Just from your footwear they decide which room to give you, where to seat you in the restaurant and most importantly, they know how much you're going to tip.
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Global Hospitality Newsletter: June 18, 2012
Hospitality Industry News In Brief...................
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By Daniel Edward Craig: Managing reputation has become a critical function for hotels, but it can be time-consuming and complex. And unlike revenue management, few hotels have the luxury of appointing a dedicated reputation manager. So how are hotels and brands finding the time and resources to monitor, respond to and follow up on feedback?
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By Michael Hemsey and Carlos Dunlap: One of the predictions made in this whitepaper is that one day soon, omnichannel loyalty providers will be able to connect with their customers in ways that seem fictional today. For example, shoppers will have use of 3D and augmented reality maps of department and clothing stores so they can get a true representation of the layout of a brick-and-mortar retailer—before they even consider leaving their home.
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By Katie Morell: Here are five ways to capture your innovations and put them into practice.
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By Seth Jayson: When judging a company's prospects, how quickly it turns cash outflows into cash inflows can be just as important as how much profit it's booking in the accounting fantasy world we call "earnings." This is one of the first metrics I check when I'm hunting for the market's best stocks. Today, we'll see how it applies to Orient-Express Hotels.
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By Rex Crum: It’s often said that some businesses are immune to economic downturns. Take so-called “sin” sectors like gambling, for instance. Been to a casino lately? Likewise, little has been occurring to take down the surging shares of Priceline.com Inc., up almost 40% in 2012, Expedia Inc. , up 64% or TripAdvisor, spun off from Expedia last December and up nearly 80% since Jan. 1.
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By Kristina Shevory: Over the last three years, the Army has started taking most of its 17,000 hotel rooms private, letting large companies build, renovate and operate them as a way to save money and modernize the facilities. About 4,400 rooms have been remade through a program called Privatization of Army Lodging, or PAL; the remainder should be done in the next 10 years.
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By Kelly Macnamara: The hotels are full or eye-wateringly expensive, creased dollar bills are worthless and credit cards are widely refused — welcome to Myanmar, Asia’s next big tourist destination.
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By Barbara De Lollis: An employee at a five-star hotel in Paris was charged earlier this week in the hotel-room theft of a jewel-encrusted watch worth more money than many people's homes.
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Global Hospitality Newsletter: June 15, 2012
By John Hendrie: As an uncertified economist, even I can appreciate when the marketplace gets saturated. What does that mean for the business and their customer?
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By Hasnain Kazim: In places where hardly a tourist would dare to venture, the Serena Hotel chain offers its guests soft beds, fresh fruit and high security. But surrounded by barbed wire and concrete walls, is this war-zone luxury niche viable?
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By Mike Oppenheim, M.D.: “How quickly can you get here?” That may be the most common phrase I hear after a concierge identifies herself.
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TripAdvisor®, the world’s largest travel site*, today unveils TripIndexTM 2012, a cost comparison of an evening out for two people in 48 key tourist cities around the world.
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Condé Nast Traveler Senior Editor Lisa Gill was on Weekend Today to share tips for making summer travel go smoothly.
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Tourists from the BRIC group of emerging economies — Brazil, Russia, India and China — are underwhelmed by the shopping and hotels in France, an economy ministry study said Tuesday.
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Ten million tourists are expected in London for the 30th Olympiad from July 27 to August 12, 2012. That’s enough to make the candidate cities that weren’t chosen green with envy… However, as the British capital pulls out the stops to welcome its many visitors, its neighbors are preparing to get even!
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By Chris Pritchard: Pillow talk was a powerful weapon for gathering intelligence during the Vietnam War, with bar girls among recruits passing information to Viet Cong spymasters. But times have changed dramatically. Vietnam is at peace. Tourism has become a big industry - and faded colonial hotels are recognised as architectural gems, expensively refurbished and restored to their original glory.
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Global Hospitality Newsletter: June 14, 2012
By Josiah MacKenzie for ehotelier: In the 35th annual edition of the NYU International Hospitality Industry Investment Conference, guest experience was mentioned over and over by CEOs and senior hotel executives as the key to success in today’s market. Because of this, common questions emerged: How are you listening to guests to improve? What are the "quick wins" you could make to create a powerful impression on your guests?
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By Larry Mogelonsky: Brand Karma (www.brand-karma.com) is one of the hottest social media monitoring tools to emerge in the face of too many online networks to keep track of and too much information. Experiencing exponential growth in the past 18 months, Brand Karma works by sifting through and analyzing the thousands of online reviews and posts. I approached Jamie Pagel, the Senior Vice President, to find out more about what makes Brand Karma tick.
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By Danny King: Hoteliers and industry analysts at this week’s New York University International Hospitality Industry Investment Conference here expressed a combination of optimism and concern over a travel-spending rebound.
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By Bruna Martinuzzi: Peter F. Drucker, known as "the man who invented management," once made a statement that should cause every manager, leader or business owner to stop and ponder: "Most of what we call management consists of making it difficult for people to get their jobs done." We spend a great deal of time and effort setting up operational processes and sometimes neglect the human side of the equation—the people processes.
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By Don Birch: The huge and growing power of the device in our pocket, and what this makes possible for the road warrior, is going to be increasingly disruptive. But those that grasp the opportunities will be in for the ride of their lives, writes travel industry mentor Don Birch
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By Theodore Koumelis: New research out demonstrates the toll international business travel has on busy executives. The research, produced by AirPlus International (global corporate card provider), in partnership with Business Travel Market (13-14 June), demonstrated that, frequent travel executives can suffer from decreases in mental capacity, increased stress levels and decreased productivity.
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The Luxury Collection Hotels & Resorts Continues Remarkable Global Growth Illustrative of New Luxury Travel Trends
Opening ten hotels and Resorts in Asia Pacific within twelve months, the Luxury Collection is on track to surpass 90 hotels by 2016.
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By Troy Petenbrink: Marriott International announced on Thursday the start of a new marketing campaign aimed at lesbian, gay, bisexual and transgender travelers, friends and families – "Be You, With Us".
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Global Hospitality Newsletter: June 13, 2012
By Larry Mogelonsky: Using Hotspex's proprietary MarketSpex™ methodology and a sample survey of 800 North American travelers, researchers have found that choosing a hotel is dominated by emotional drivers (67% of the decision process) - such as connection, warmth, excitement and pleasure - over rational features and benefits (33%).
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By Michelle: Beginning a Customer Experience Measurement Program is definitely a worthwhile investment to be able to efficiently and effectively improve your brand's customer service experience. Engaging in Customer Experience Measurement (CEM) is undertaking an important process improvement, and the last thing you want is to waste this opportunity. For the uninitiated, there ARE ways to do so.
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By Dorie Clark: You can have the same Hilton experience in Shanghai as you can in Sao Paolo. It's very possible to travel internationally without really becoming global." If you want to get the most out of your international travel - not just add miles to your Platinum status - here are five strategies to globalize your perspective.
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By Annie Mueller: You want to stay within budget and reach your estimated earnings, but what's the best strategy? Well, at the end of the day, you have only two options, really: spend less money or make more money.
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By Alexander Lobrano: You'll find some of the world's very best restaurants in Paris. Food writer Alexander Lobrano selects the best of the best, with a galaxy of Michelin stars between them.
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By Michelle Foley: When you lead an active lifestyle, it makes sense that you want to keep the momentum going when traveling. But being away from the comforts of home, the gym, or your favorite yoga studio can make a regular fitness regimen hard to maintain. But the right hotel can make staying fit a breeze. From complimentary personal training sessions to yoga on the beach, find out what amenities to ask about before making any hotel booking.
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By Yamiche Alcindor: Haiti, known mainly for its natural disasters, starving citizens and government corruption scandals, is hoping to leave its tumultuous past behind and re-invent itself as an investment and tourism destination.
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By Tina Hsiao and Jules Kay: Writers, playwrights, actors, the rich and the royal all turned their attention to the exotic East. Entrepreneurs then set about building a new breed of hotel to cater to the sudden wave of well-heeled globetrotters. An impressive collection of hotels built more than 100 years ago in Southeast Asia still stand proud today -- albeit with a few contemporary touches like Wi-Fi and LCD TVs.
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Global Hospitality Newsletter: June 12, 2012
By Enda Larkin: Regardless of the type of business you run, you will have customers of some kind; and the more of them the merrier no doubt. You will also know that achieving total customer focus is a big mountain to climb; it's one of the great challenges of business life. The Holy Grail, if you like. For sure, there are no easy answers here, but I think that seeking to achieve total customer focus in your business requires you to think strategically about issues such as the following.
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What is a Tweetup? Will it be beneficial for my hotel to host Tweetups? If so, why?
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By Larry Mogelonsky: Most of the time, hotel and resort reviews on popular travel websites are honest and reasonably objective. Most of the time, these critiques are written by real, unaffiliated guests with the purpose of informing other potential customers of a product's true worth. But occasionally, the system is abused and the property may suffer lost business as a result.
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By Jana Kasperkevic: When promoting a new business, it probably doesn't hurt that Parker Boase and Gregory Lucas used to be models. But these two guys are more than just pretty faces. Having worked in the hospitality industry while modeling, the two friends often talked about starting their own business. Then at the end of 2011, they finally decided to give it a try in the high-end cocktail game.
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By Felicity Long: As the economy creaks into recovery mode, are staycations a thing of the past for the high-end girlfriend getaway market? According to a recent survey of the segment by TripAdvisor, nearly a third of respondents, or 31%, say they plan to increase the amount they will spend on leisure travel in 2012; that increase is as high as $10,000 or more for 21% of respondents.
More... [214 views]
By Sananda Sahoo: Job seekers can now choose avatars or images based on their personality traits on a Web-based portal through JW Marriott Marquis hotels. It will lead to specific questions about a candidate's character, and match their responses with available jobs. This feature will be part of a tool the hotel chain plans to unveil by September.
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By Sobia Khan: Bangalore's hotel industry will add a fraction of the targeted luxury-segment rooms this year, with several developers delaying projects due to demand slowdown, low risk appetite and rising cost of funds.
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By Ben Fogle: Londoner Ben Fogle reveals his favourite hidden gems in the capital, from drinks in east London's Loungelover bar to retro toy shop Honeyjam and London's Rat Race cycling event.
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Global Hospitality Newsletter: June 11, 2012
By Andrew Mullins: A well designed beverage menu is the most important communication and sales tool you have for your bar. It is the only piece of printed advertising you can be sure your guests will read and, bythe strategic placement ofdrinks, you can directly influence, not only what your guests will order, but ultimately how much they will spend.
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By Daniel Morosi: Superficially, Google has given its local content quite a makeover. Large prominent pictures at the head of the Plus page, along with tabs for Posts, About, Photos, and Videos are more visually engaging and resemble a Facebook or Foursquare profile. The overall experience of the new profile is more interactive and eye-catching than the single page Places listing.
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By Andrea: Kit Kemp isn't just a hotel designer; with her husband Tim she's also a successful hotelier and part-owner of Firmdale Hotels. But her design credentials have been key to establishing the group as a fashionable brand in the crowded London hotel market.
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By Courtney Rubin: Consumers are more likely to follow you on Pinterest or Twitter than they are on Facebook, a new study shows.
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By Polly Higgins:The cost of air travel has rebounded to pre-recession levels, and now it looks like the prices of hotel rooms for business travelers are on their way to those heights.
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Findings from the inaugural Asia Pacific Family Travel 2012 survey indicate that families on vacation are prepared to spend even more than they already do. According to the survey conducted across key cities in seven Asia Pacific markets, an estimated 44 million people travel on family holidays every year – chalking up an annual spend of US$29 billion.
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By Ilona Biro: When we travel we seek out unique experiences that will stay with us long after we've arrived back home. As beacons for their destinations, hotels are putting lots of thought into what they can uniquely provide to make their guests stays memorable. Today, VIP experiences that were once available only to the most rich and famous visitors, are becoming available to all.
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By Melissa Valliant: Last Wednesday, New York City mayor Michael Bloomberg sparked national controversy when he announced proposed legislation that would ban the sale of sugary drinks in containers holding more than 16 ounces in an effort to slow the obesity epidemic.
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Global Hospitality Newsletter: June 8, 2012
By Kimberly Leveque for The Blue Magnet Blog: TripAdvisor boasts 40 million monthly visitors. Knowing people consult TripAdvisor for recommendations from friends and strangers makes managing your hotel’s listing on the site a top priority. So when looking to make the most out of your TripAdvisor listing you may want to consider investing in a TripAdvisor Business Listing.
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By John Hendrie: Before we start looking at the stats, consider that the SeaCoast Inn in Hyannis, MA is really a 26 room motel, overlooking a brick building on one side and a parking lot on the other, no ocean view, not many amenities, other than the Innkeepers (the actual source for the accolades).
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By Courtney Rubin: Tweeting incessantly may lose you followers faster than you can gain them. Econsultancy, a digital marketing company, has been running an online poll to pinpoint the major reasons for unfollowing people on Twitter.
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By Kris Hudson: Kathleen Taylor took over one of the best-known luxury hotel brands in the world when she ascended to chief executive of Four Seasons Hotels & Resorts in 2010. She also succeeded a legend.
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A first for the hotel industry, boutique hotel company Affinia Hotels, with properties in NYC and Washington, D.C., has hired a bartender to train hotel staff on 'The Spirit of Hospitality: The Art of Being Present.' Dushan Zaric, widely known for his out-of-the-box mixology seminars for bartenders, is training the staff on how to be present and that how they feel when they are doing their jobs has a powerful effect on guests.
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By Thomas Harding: The boom to the economy that the Government hoped the Games would bring to the capital appears to become a bust with tens of thousands to tourists spurning the hiked prices, congestion and heightened security.
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An iconic hotel in the heart of midtown Manhattan is buzzing with thousands of tiny new visitors. But watch out: They'll sting if you get too close.
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By Caroline Patek: From children’s books to spy movies, luxury hotels offer unique suites that embrace a theme with over-the-top results. We chose five themed — but upscale — suites, primed for one-of-a-kind stays, or even a party. Read on for our picks.
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Global Hospitality Newsletter: June 7, 2012
By Doug Kennedy: In preparing to be a guest speaker at three different hotel conferences recently, I had our KTN team conduct some anonymous mystery shopping calls to see what would happen when we called directly to hotels to double-check online rates posted on OTA websites. I have to say the results were shocking, especially when I hear hoteliers complain so often about the commissions and other related costs of these third party channels.
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The Protea Hospitality Group has started a process to phase out bottled water in their conference facilities and rooms, and more than 30 hotels are already using an environmentally-friendly in-house water purification/bottling system this is saving thousands of bottles from ending up in landfills daily.
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By Courtney Rubin: Small businesses that use Facebook to get the word out and promote their companies should check out a new report from Buddy Media, a social ad-management software provider.
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How to Finance Hotel Development in 2012 . . . Alternate Financing for New Hotel Construction in a Brave New World
By Catherine Holmes: How are the successful developers getting their projects financed? There are probably a lot of answers to that question, however, it is clear that many new projects are tapping alternative sources of financing. Here is an article about this that recently appeared in Hotel Business. It is a good read.
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Tens of thousands of guaranteed customers, hundreds of hotels to choose from and dozens of hotel fees and added charges you may not know are headed for your tab at the end of the trip. It has some travelers boiling even before they hit the beach.
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By Karen Jacobs: The value of U.S. hotel deals for the first five months of 2012 came to $5.1 billion, down from $6.4 billion a year earlier, research from Jones Lang LaSalle Hotels indicated as attendees at a New York hospitality industry conference said they expected more hotel transactions this year.
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By Melanie Nayer: Outdoor areas are at a premium, but as more hotels turn their rooftops into social spaces, more guests and locals are showing up after work and on the weekends to enjoy the scene, take in the views, and taste the creative cocktails served by master mixologists.
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By Alison Gregor: For many years the standard complaint about hotel rooms in New York was, “They’re expensive but they’re small,” often uttered with a “What are you going to do about it?” shrug. But hoteliers recently have been making a virtue of that small size, offering tiny yet thoughtfully designed accommodations for around $200 a night.
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Global Hospitality Newsletter: June 6, 2012
By Bert van Walbeek: Evil Erik recently complained about all those guests who believe that they deserve the best service and expressed his surprise that some of them even wanted him to talk to them, as if they are more important than he is ......
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By Susan Stellin: As airlines try to persuade passengers to pay for Internet access at cruising altitudes, more airports and hotels are offering it free on the ground.
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By Timea: With the Jubilee extended weekend imminent and the Olympics just around the corner, we look back at what's been going on in the world of boutique hotels in May, and look forward to what's coming up in June.
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By Bob Papworth: In an ever-more technology dependent world, how well can we cope when it all breaks down?
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By Matthew E. May: "Innovation is trying to figure out a way to do something better than it's ever been done before." Here are three stories of innovation that show how different styles of thinking can lead to successful breakthroughs.
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Whether consumers were making their plans for summer vacation or simply finding their way around town, over half of Internet users visited Travel websites in April 2012.
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By Barbara De Lollis: As one of the hotel industry's most important conferences gets underway at the New York Marriott Marquis today, I thought it would be a good time to bring you the back story on the hotel's nearly completed, $39 million renovation - from a real insider.
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By Sarah White: Fully stocked wine cellars are old news-cheese is the newest focus at luxury hotels.
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Global Hospitality Newsletter: June 5, 2012
Global Staff Movements for May 2012 provided by Spectrum International.
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By Dr. Peter. E Tarlow: This is one edition of Tourism Tidbits that you hopefully will never need, but definitely want to keep. No matter how good your risk management may be, the bottom line is that from time to time bad things do happen. No matter what we do, natural disasters such as hurricanes and earthquakes occur, people get sick, a crime happens or a terrorism attack comes at the most unlikely place and at the least expected times. When these unforeseen circumstances happen, it is essential to have developed a tourism continuity plan.
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By Andrea: One of the big trends in the hotel world at the moment is pop-ups. Some hotels have pop-up shops, others have pop-up bars or restaurants; and there are even pop-up hotels.
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By TJ McCue: If updating your status on Facebook or Twitter or LinkedIn is driving you crazy, there are services out there that can make your life easier.
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By Kevin A. Goldstein: This article has been prepared to cover six fundamental issues that should be discussed between hoteliers (owners, operators, and developers) and vendors as an early component of the procurement process. While this approach can be applied to any product or service, it is especially relevant for emerging sustainable technologies with larger capital requirements such as alternative energy plants, building automation and energy management systems, large-scale laundry systems, motor and drive retrofits, waste plants, and other back of the house equipment.
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By Tony Naylor: Visiting London can be an expensive business, but you needn't spend big money to eat well. In the first of a five-part series on budget eats in the capital, Tony Naylor chooses the 10 best restaurants and cafes in central London.
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By Michael Evans: With their children buried in their books, parents are doing their part to ensure that their sons and daughters arrive to the exam early and well-rested. For those who leave nothing to chance, that means booking a room at a nearby hotel.
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By Jesus Diaz: Since I can't be by the sea-working on a escape plan now-I wish I could be working by any of these amazing pools.
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Global Hospitality Newsletter: June 4, 2012
By Josiah Mackenzie: With hundreds of hoteliers attending our Reputation Management Essentials for Hotels webinar last week, we didn't have time to answer everyone's questions. So Daniel Edward Craig and I decided to address a few more in this article. Here we go…
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By Olivier Jager: The travel and tourism industry is one of the most significant in terms of its contribution to global GDP. In 2011, when the global economy was stalling, the sector continued to grow by 3 percent, contribute $2 trillion to global GDP and support 98 million jobs worldwide according to the World Travel and Tourism Council (Economic Impact Research 2012).
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By Lina Rokou: Hospitality students around the world are eager for international career opportunities, and many are considering working in China after graduation, according to a survey jointly conducted by leading global hospitality company Hilton Worldwide and Les Roches Jin Jiang International Hotel Management College (LRJJ), China’s top international hospitality management school.
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By April Robb: According to a recent Nielsen Global Trust in Advertising report, 70 percent of the more than 28,000 Internet respondents Nielsen surveyed said that they trust consumer opinions posted online. Next to “recommendations from people I know,” this was the most trusted form of advertising. When online consumer opinions matter this much, are you doing all you can to promote the awards and accolades your business earns from TripAdvisor travellers?
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By Jim Butler & Martin H. Orlick: ADA litigation over website accessibility is poised to explode.
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By James Holloway: Italian industrial designer Michele Puzzolante has come up with a conceptual floating luxury hotel suite he claims could be entirely self-powering thanks to the dye-sensitized solar cells which would be integrated into the vessel's walls. Puzzolante suggests his "Solar Floating Resort" could be navigated along exotic coast lines, while its six resident passengers observe marine wildlife thanks to its underwater "observation bulb."
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By Johanna Jainchill: The Global Business Travel Association (GBTA) released a report last week asserting that by 2015, China is forecast to become the world’s top business travel market, surpassing the U.S.
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By Mike Michalowicz: About two months ago I had coffee with one of my closest friends. He was all hyped up, and it wasn't because of the caffeine injection of a triple espresso. Well, maybe that was part of it. He was jittering with excitement because that morning he had received the call he had been waiting for…
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Global Hospitality Newsletter: June 1, 2012
By Rachel Cooper: Murmurings that InterContinental Hotels could bunk up with Marriott got investors in the UK hotel group somewhat hot under the collar.
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By Dr. Mike Oppenheimer: As I was preparing for bed, a call arrived from one of my favorite hotels, the Palomar. I like it because it's large and upscale but mostly because it's only a short drive. The caller explained that his nine year-old son had been coughing for three days.
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By Li Chen: The U.S. Travel Association bills its annual International Pow Wow as “NOT a typical trade show.” That’s quite an understatement, given the turnout at the event last month at the Los Angeles Convention Center. The 2012 International Pow Wow, hosted by the Los Angeles Tourism and Convention Board from April 21 to April 25, brought in more than 1,000 U.S. travel organizations and nearly 1,200 buyers from more than 70 nations.
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By Jim Blasingame: There are many tasks every small business owner must handle personally, but none calls for personal attention more than allocating capital. Cash management is also a critical task, but operating cash is not capital. Cash pays expenses and is evaluated daily, weekly and monthly, while capital pays for investments in the future of your business and is evaluated over years—possibly even generations.
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By Barbara De Lollis: Don't be surprised if the housekeepers look like characters out of CSI the next time you stay at a Best Western hotel.
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Egypt hotels record double digit growth in occupancy and profitability and Dubai hotels hit record RevPAR levels while Abu Dhabi continue to see rates and profits fall.
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By Stephen J. Sauer: Nobody likes to be bossed around. Numerous studies, including my own, have shown that a collaborative management style is usually best.
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Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, in conjunction with Forward Data SL, a market research and consulting company publishing ForwardKeys.com, today unveil a range of travel data trends, based on actual global air reservations, which detail the impact of the London 2012 Olympics.
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