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ehotelier Hospitality News Archives: July 2012Global Hospitality Newsletter: July 31, 2012‘Open’ Bathrooms – Love or Hate?By Andrea: One of the big trends in hotels is the move to glass-walled bathrooms (or wall-less bathrooms aka peek-a-boo bathrooms). More rooms are being opened up, doing to the hotel bedroom what open-plan did to office life in the 1980s. More... [1394 views] Why Travellers Are Fed Up – and What Hotels can Do About ItBy Rosemary McClure: Are you paying more for your hotel room and enjoying it less? If so, you're not alone. A new survey shows travellers are fed up with poor service, long lines and surly staff members. They're especially unhappy about lousy Internet connections - and being forced to pay extra for them. More... [741 views] How Can Hoteliers Stay Ahead of the Latest Google Panda Update?By Sue Wiker: In case you haven't heard, this week Google released Panda 3.9, the 14th iteration of the initial update released in February 2011. A tweet from the company stated that the update will affect roughly 1% of searches. So what do all these algorithmic updates mean? And more importantly, how can hoteliers maintain and increase their SEO performance in the wake of these updates? More... [592 views] Style on a Budget Is Key in European Hotels BattleBy Victoria Bryan: Hotelier Dieter Mueller wants to achieve a first by creating an international German hotel chain that proves cheap can be so much more than cheerful in the increasingly competitive budget sector. More... [297 views] Building Effective Teams Isn't Rocket Science, But It's Just as HardBy Douglas R. Conant: Consistently building high performance teams is a challenging and complex undertaking - not unlike my layman's understanding of rocket science. That having been said, in my experience, there are four key guiding thoughts that can materially improve your odds of success. More... [655 views] The Impact of the Internet and Social Media on TravelOn vacation and still updating your facebook status? Don't worry, you are in the majority! Check out our infographic, which looks at the influence of social media on travellers, how travelers use the internet, and how social media has become a major part of the vacation. More... [717 views] U.S. Hotels Serve up Olympic-Themed CocktailsBy Nancy Trejos: Can't make it to London for the Olympics? That doesn't mean you can't enjoy watching them over some cocktails. A number of hotels across the country are providing Olympic-themed drinks, events and deals. More... [151 views] Ritz-Carlton Ranked Top Luxury Hotel Brand in Guest Satisfaction SurveyBy Melanie Nayer: Personalized service? Check. Warm welcome? Check. Increased guest satisfaction overall? Check. The Ritz-Carlton company continues to lead the ranks as the hotel group that shines when it comes to providing the best overall guest experience, according to a the latest hotel guest satisfaction study from J.D. Power and Associates. More... [970 views] Global Hospitality Newsletter: July 30, 2012Hotel Industry News In BriefHospitality industry news in brief................... More... [652 views] Hilton Blue Paper Reports on Emerging Global Spa TrendsBy Larry Mogelonsky: Insights and opinions on Hilton's recent global spa survey. More... [805 views] The Social World Of Bing SearchBy Jennifer Dewey: If businesses or hotels begin incorporating Bing into their social media management schedules, it could potentially be another channel for marketing and engaging with future guests. Simply answering questions posed on Facebook from Bing could provide valuable information to the user and could convert into a reservation. More... [551 views] Narcissism: The Difference Between High Achievers and LeadersBy Justin Menkes: Those selected for development have one universal trait in common: They are by definition high achievers. But there is a difference between those superstar achievers that can make the leap to CEO and those that will implode: To what degree do they feel invigorated by the success and talent of others, and to what degree does the success of others cause an involuntary pinch of insecurity about their own personal inadequacies? More... [763 views] Turning Customers into Brand AmbassadorsYou know that social media has the power to amplify everything you say about your business. But there's a flipside: it also amplifies everything your customers say. While this lack of control might seem like a cause for concern, it's actually a great opportunity to leverage your customers as brand advocates. More... [845 views] Five Ways to Disconnect on Your VacationBy Nell Merlino: I’m a big believer in time off. And that means real time off, not the my-Blackberry-is-attached-to-my-hip-while-I-get-a-massage kind of time off. I’m talking true relaxation, and experiencing life without being tethered to some piece of technology. More... [498 views] Don't Over Tax TourismThe World Travel & Tourism Council (WTTC) has written to all 27 Finance Ministers in the European Union urging them to recognise the important role of the industry in stimulating economic growth and jobs, while avoiding unproductive knee-jerk tax hikes at a time of austerity. More... [328 views] A British Town Tries To Reinvent Itself For Tourists, Via BrandingBy Kelsey Campbell-Dollaghan: Shrewsbury doesn’t have one single, overriding thing it’s known for - like a music festival, or a market, for example. And that’s made it difficult to market the bustling, historic British village to potential homeowners and tourists. More... [235 views] Design Tour of the Baglioni LondonBy Timea: From the outside, the Baglioni is a typical Kensington mansion; white stucco ground floor, red brick above, graceful and elegant and unexceptional, just across the road from Hyde Park. Inside, though, you're instantly aware that this is something a bit different. More... [409 views] Global Hospitality Newsletter: July 27, 2012Success Tips from the Google CafeteriaBy Larry Mogelonsky: Why having a great cafeteria will do more than save you money. More... [838 views] RM Must Overcome Several Challenges to Create a Bigger ImpactBy Ritesh Gupta: Revenue management (RM) can contribute a lot more than it does today in the travel industry. But to do so RM executives need to take a longer term view of enterprise value which may conflict with the short-term optimisation goals of their day jobs. They also need to think strategically about how RM principles can be extended to the customer and channel space. More... [521 views] Three Keys for Killer MeetingsBy Cameron Herold: People don’t hate meetings. They just hate your meetings. The reality is that most people don’t know how to run effective meetings, and they need help, which is probably why you’re reading this. More... [908 views] Newport Most Expensive Destination in the USA, Survey ShowsThe following table shows the 10 most expensive destinations in the USA. The prices shown are based on the average rate for their cheapest available double room (minimum 2-star hotel) for the time period spanning June through August 2012. More... [252 views] India Bans Tiger Tourism HotelsIndia is home to more than half of the world's estimated 3,200 tigers, with most living in wildlife reserves set up since the 1970s. Hundreds of hotels and shops operate inside the reserves to cater to wildlife-watching tourists. Tourism has been banned in tiger reserves across India in a court ruling that aims to protect the animals but could hit a huge and lucrative industry. More... [198 views] 2012 North America Hotel Guest Satisfaction Index StudyWhile the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index Study released today. More... [366 views] Hotel Workers Tell Hyatt to Feel Their Pain as Boycott GrowsBy Jenny Brown: Hotel workers in 20 cities are planning pickets, civil disobedience, and other actions to this week to protest relentless efforts by Hyatt to drive workers harder and replace permanent jobs with temporary, lower-paid ones. More... [538 views] In Which Countries Do Travellers Gain Most Weight on Vacation?By Katie McFadden: A concern for travellers is gaining weight on their trips. However being in a foreign country with delicious must-try cuisine can be hard to ignore. There are certain countries where people are likely to pack on the pounds while visiting. More... [916 views] Global Hospitality Newsletter: July 26, 2012Tune Into Twitter: Listen to What Tweeters Say About Your HotelBy Patrick McCarthy: One of the truisms regarding Twitter is: even if you aren't talking about your brand on Twitter, your customers are. Here at Blue Magnet, we come across a lot of nonsense and dubious claims regarding social media and how people use it; however, in this case, we have direct experience with the truth of the above truism. More... [642 views] What Guests Don’t Like about Loyalty ProgramsBy Tom Costello: According to a study released by The Chief Marketing Officer Council, “The Leaders in Loyalty: Feeling the Love from the Loyalty Club“, 54 percent of the consumers surveyed let it be known that thanks to the barrage of irrelevant messages, low value rewards, and impersonal engagements, they aren’t feeling the love. In fact, they are thinking of asking for a divorce. More... [989 views] Hotel Lobbies A Waste of SpaceBy Andrea: Hotel lobbies seem to be on the way out - at least, the huge ones of the past seem to have shrunk. Maybe no one finds them useful any more. After all, what do you actually use the lobby for? More... [1076 views] The Most Interesting Job in the UniverseBy Doug Rosen: We are seeing the hospitality skill set in demand in new places (eg: assisted living, airports, residential real estate, shopping malls and health clubs), and with that come both opportunities and challenges. More... [508 views] Are You Creating Disgruntled Employees?By Joseph Folkman: You can't make every worker happy, surely, and should a business even try? Evidence from our recent research suggests, actually, that the answer is yes. Or rather, our evidence shows that managers are giving up far too soon on their disgruntled employees, making them less productive than they could be, exposing their companies to unnecessary risks from thefts and leaks in the process, and inflating turnover costs. More... [513 views] A Quick Way to Generate New Business: Think QR CodesBy Dean Vella: QR codes are two-dimensional bar codes that smartphones can quickly convert into pre-written text, website addresses and geographical coordinates. The codes can also add the contact information of a business to the smartphone user’s address book or send the user a text, among other features. Hotels, inns and bed and breakfasts worldwide are among the firms enjoying the benefits of this mobile strategy, which gives customers something of value that is easily accessible. Here are some of the creative and engaging ways that QR codes are being utilised in the travel and hospitality industries: More... [785 views] Hotel Swaps Bibles For Fifty Shades of GreyBy McLean Robbins: A UK hotel is making waves for its risque swapping of the requisite bedside Bible for copies of the steamy erotica novel Fifty Shades of Grey. More... [683 views] London's Hotels and Restaurants Empty Ahead of OlympicsBy Patrick Collinson: Five-star London hotels are discounting their room rates by nearly half and top restaurants are easy to book. Even house rentals are disappointing. More... [1030 views] Global Hospitality Newsletter: July 25, 2012Bon Jovi and the Meetings IndustryBy Chaunsea Keller: As I am sitting on a plane coming back from an industry event, I can't help but notice Bon Jovi songs keep blaring in my ears and I begin to wonder if I have downloaded every single song of theirs over the years. As I am reading the titles of his songs that occupy valuable storage space in my iPod, I start to see several parallel themes between his songs and the meeting industry. More... [791 views] Optimize Your Revenue Through a Reservations Center EnhancementBy Larry Mogelonsky: Consider the operations of your own reservations center: Who answers reservations requests during lunch breaks, on weekends, or after hours? More... [764 views] The One Question That Inspires InnovationBy Mike Michalowicz: Millions of people dream of entrepreneurship or having the next great product or service. The problem is they have no idea where to begin or how to find that next best idea. Rather than throw your hands in the air, start learning how to think like an innovator. You do want to be an innovator, don't you? More... [436 views] ReviewPro Releases Global Review Index™ Top Hotel Rankings for UK CitiesReviewPro, the international leader in online reputation and social media management for the hotel industry, has released its Global Review Index ™Top Hotel Rankings for Edinburgh, Glasgow, Liverpool, London, Manchester, Newcastle and Oxford. More... [314 views] Trends in HR TechnologyPhil Benson explores the latest trends in HR technology and considers the benefits of various HR solutions. More... [317 views] Hotel Energy Reduction StrategiesBy Scott Parisi: I am a veteran hotel operator who had the privilege of being General Manager at the first LEED Certified Hotel in the country back in 2001. In 2008 I founded and became President of EcoGreenHotel, an independent solutions company focused in supporting hospitality sustainability. I humbly would like to share my experience with you in efforts to raise increased awareness on how energy and water conservation can be one of the most impactful practices a hotel can embrace to improve their bottom line. More... [440 views] To Hotel Guests, Sleep Is a StartBy Susan Stellin: New surveys indicate that although guest satisfaction is improving, travellers do have some complaints. More... [420 views] Hacker Will Expose Potential Security Flaw In Hotel Room Keycard LocksBy Andy Greenberg: The next time you stay in a hotel room, run your fingers under the keycard lock outside your door. If you find a DC power port there, take note: With a few hacker tricks and a handful of cheap hardware, that tiny round hole might offer access to your room just as completely as your keycard. More... [461 views] Global Hospitality Newsletter: July 24, 2012Three Easy Ways to Gain Last-Minute Hotel Occupancy OnlineBy Ashley Stevens: As hoteliers, you've all been there: a group cancels at the last minute and you're stuck with an excess of empty rooms. As the Director of Sales of a hotel, you're scrambling to get guests into your hotel that same night but have little time to coordinate a huge occupancy push. It's happened before and will likely happen again. But never fear! Next time, just turn to your online channel to drive some last-minute occupancy. Below are three easy ways to get some heads in your beds when you need them most. More... [1414 views] Trivial Pursuit for the Hotel Industry: A Tongue in Cheek ExerciseBy Lily Lin: Most hotels do not have a clear definition of a repeat guest that can be quantitatively measured. Secondly, most hotels don't really know the precise value of a repeat guest. Because they don't have a clear idea about their repeat guests, performance measurement becomes a fuzzy science and highly targeted promotional messages will not be possible. Take this quiz to find out how you define a repeat guest. More... [265 views] Hotel Lawyer: Experts Share Top 5 Tips on Picking the Right Hotel Operator and Brand for Your HotelBy Robert E. Braun: There is nothing more important to the value and financial success of your hotel than selecting the right operator, and getting a management agreement with reasonable terms. At a recent meeting in Los Angeles, my partner and Hotel Lawyer Robert E. Braun of JMBM's Global Hospitality Group® moderated a panel of hotel industry leaders on some of the key issues owners should consider in selecting a new hotel operator. Below, Bob gives his top 5 takeaways from the panel. More... [502 views] Seven Ways to Revitalize When Business Isn't Fun AnymoreBy Tom Harnish: Do you find yourself thinking, this just isn't worth it any more? Sometimes the stress and frustration of running your own business can outweigh the joy and freedom. Before seeking out professional help, try these seven tactics to put the fun back in your business. More... [470 views] London Hotel Surge Seen Slowing Price Growth After GamesBy Nadja Brandt: London hoteliers will probably have slower revenue growth next year as a surge of new rooms combines with a decline in rates and visitors after the Olympic Games. More... [218 views] Top 3 Most Expensive Hotel Suites in GreeceBy Stella Tsolakidou: The following short list features three of the most expensive suites, hotel rooms and villas in Greek luxury hotels. Let's take a look at some dreamy and super-luxury facilities welcoming wealthy guests in Greece. More... [451 views] Venice In 24 Hours: What To See And DoBy Graham Walker: If you've only got one day to see this jewel of the Adriatic, there are a few ground rules that you need to obey. Firstly, be selective in what you want to see. Don't try to cover everything. Venice is such a treasure trove that it would be impossible to do it justice in just a day. Here's our guide to spending one day in Venice. More... [321 views] Travelling with StrangersBy Courtney Scott: Travelling with a stranger is, well, as unpredictable as the price and availability of gasoline in the black markets of Uzbekistan. So, how do you do it? How do you travel with a stranger, and still have the time of your life? More... [249 views] Global Hospitality Newsletter: July 23, 2012Hotel Industry News In BriefHospitality industry news in brief................... More... [624 views] Have You Listened To What Your Hotel Team Is Saying To Real Callers?By Doug Kennedy: My regular readers know well that I have often said “The Telephone Is Your Hotel’s Storefront Window,” which is as true today as ever. The good news for all hoteliers is that it’s easier than ever to manage this important, first-impression making channel. More... [713 views] In Search of Hotel Excellence - Wickaninnish InnBy Larry Mogelonsky: Discussing excellence with the resort's Managing Director, Charles McDiarmid. More... [370 views] How Profitable Is Your Hotel? A Unique Insight into the UK Hotel IndustryGround-breaking research from TRI Hospitality Consulting’s unique HotStats database suggests that hotels across much of the UK are still reeling from the sucker punch which was dealt to them at the onset of the current economic downturn in 2008. More... [319 views] Travellers Musts and Must-Nots When It Comes to the Perfect Travel MateHotels.com® recently conducted a national survey that sought out the top traits Americans look for, and avoid, in a hotel roommate. More... [385 views] Asia Pacific Tops June Global Pipeline: STR GlobalAsia Pacific continued to dominate the global hotel pipeline in June, according to new data from STR Global. More... [237 views] The Watchdog That Makes Hotels Tremble: TripAdvisorBy Simon Edge: The hapless visitor to the Four Seasons hotel in Aberystwyth bitterly regretted setting foot in the supposedly four-star establishment, it emerged in court. What made it all the more galling was that he had ignored a slew of reviews telling him not to go near the place. More... [737 views] Fairmont Hotels & Resorts Removes Shark Fin from MenusFairmont Hotels & Resorts today announced that it has formally removed shark fin from all of its hotel menus in Asia, effective immediately. More... [455 views] U.S. Travellers Seek to Stay in Shape on the Road, Reveals TripAdvisor SurveyTripAdvisor has announced the results of its health and fitness on vacation survey of more than 1,400 U.S. travelers, revealing that healthy eating and exercise play an integral role in many Americans' vacations. More... [275 views] Global Hospitality Newsletter: July 20, 2012Creative Strategies for Maintaining Training Quality without Busting the BudgetBy Steven Ferry: A noticeable trend has been observable in the hospitality industry toward the serious training of butlers and the establishment or improvement of butler programs or imparting superior butler service levels in guest-facing positions. More... [469 views] Losing the Expectation of Privacy Bit by Bit, Byte by ByteBy Mark S. Adams: Hotels and restaurants are among many other businesses that monitor employees at work through video surveillance, and through employees' use of company-issued computers and smart phones. While employers gain benefits such as reducing theft, decreasing liability and ensuring safety procedures are followed, employees can feel that this electronic monitoring violates their privacy. More... [194 views] Guests Just Want to Have Fun!By Andrea: Hotels are more than just a place to eat and sleep between other activities. Today’s guest wants to do a lot more – for instance, to swim or use the gym or perhaps to be entertained or even play games. Guests want to have fun – and hotels are increasingly able to help them do that. More... [691 views] Does Your Small Business Have a Morale Problem?By Angela Stringfellow: Knowing how to recognize and evaluate low employee morale is half the battle. As a small-business owner, it’s sometimes difficult to use conventional means designed for large corporations. But with a little ingenuity, you can quickly incorporate ways to evaluate employee morale. Here are a few scenarios. More... [276 views] Hotel Pool Controversy Sparks Hotel BoycottBy Barbara De Lollis: The continuing controversy over hotel pool wheelchair lifts today will escalate into a targeted boycott of hotels across the USA. A national coalition of disability rights groups today will officially kick off a two-tier campaign against hotels. More... [399 views] US Travel Recovery Looks Steady Despite Global WeaknessStrong demand from business and leisure travelers will help U.S. hotels and airlines produce solid revenue and profit in the second and third quarters. But aside from that bright spot, Europe's economic woes and possible slowing growth in China and India could make for a murkier travel outlook. More... [325 views] Brittany's Top 10 Beach Hotels and Places to Stay on a BudgetBy Beverley Fearis: Brittany boasts the longest coastline of any region in France, but staying on the beach can be expensive, especially in the peak summer months. Here's our pick of 10 affordable places to stay, from yurts on the Emerald Coast to a manor house on Finistère. More... [282 views] Beatles Fans Can Now Sleep In A Real Yellow Submarine HotelBy Jessica Festa: Have you ever listened to the hit Beatles song and dreamed of spending the night in an actual "yellow submarine"? Now you can, with the newest quirky accommodation in Liverpool. More... [430 views] Global Hospitality Newsletter: July 19, 2012Hotel Specials and Offers: Top Tips For Successful Setup And SalesBy Katharyn Molinaro: Does your hotel naturally attract business travelers, leisure travelers, or a pretty even balance of both? Do you tend to have families or more couples looking to get away? Knowing your traveller profile will help define weak spots, allowing you to better craft your offers. More... [722 views] Social Never Sleeps: How to Use Social Networks to Drive Higher Guest SatisfactionBy Daniel Edward Craig: The hotel industry has always been service oriented, but social media has made things more complex and labor-intensive by creating new customer service channels. As more travelers log on to social networks to communicate with and about hotels before, during and after trips, new challenges and opportunities have emerged. More... [823 views] Content Generation Strategies for Small BusinessesBy Walter Ekaterina: While large corporations have locked on to the power of content to generate leads and exposure, small businesses are still struggling to understand why and how content can help their business succeed. Many owner-operators produce their own content, and if you're not an experienced writer or videographer, you may find yourself floundering. More... [208 views] Hilton Hotels & Resorts Unveils Report on Global Spa TrendsGenerational use of spas, the overall impact of spas on hotels and the increasing significance of the male spa-goer are among key topics discussed in "Emerging Global Spa Trends," a new Hilton Blue Paper released today by Hilton Hotels & Resorts, the flagship brand of Hilton Worldwide. More... [383 views] Indoor Navigation Tool A Good Fit for HotelsBy Jay Donovan: Starting today, the Venetian-Palazzo Casino and Hotel is beginning to employ an app technology by Meridian as their indoor navigation service of choice in order to help you get around their casino more efficiently. More... [170 views] How to Make the Most of ’Big Data’By Ritesh Gupta: Travel companies can use data analytics to create competitive advantage but it is not just what you know that wins in this business, it is about how fast you make sense of it and what action you take. More... [266 views] Olympic Hotel Bargains on Offer as Late Rates Are SlashedWith just days to go until the Olympics, hotel rates in the capital during the Games period have fallen around 25 per cent on average, with bargain rates as low as £59, according to online booking site, Hotels.com. More... [220 views] Five Cool Airport Bars To Spend A Layover InBy Caroline Patek: Between delayed flights and security holdups at the airport, let’s be honest: Sometimes you need a drink. Not just cookie-cutter watering holes, airport bars have come a long way, with signature cocktails, local brews and eye-catching décor that give you somewhere to pass the time in style. More... [584 views] Global Hospitality Newsletter: July 18, 2012The Power of Words in Your Brand MessagesBy John Hendrie: Our Consumers know full well when they are being had. They seek honesty, authenticity and straight talk. This can be challenging, as we weave our story to make a compelling case to our prospects. More... [630 views] Europe Hotel Results Q2 2012 : Continued Strong PerformanceBy Patrick Landman: Banks and governments might be struggling, but travel is surely on the rise in Europe. Regardless of the economical struggles in the financial market over the last few months, the European hotel idustry is showing strong signals and results. More... [626 views] The Healthy Option: Traveller WellbeingIt may seem out of a travel buyer's remit, says Amon Cohen, but looking after employees' physical wellbeing can bring wider benefits. More... [233 views] Women in the Hospitality Industry: Does the Glass Ceiling Really Exist?While the concept of the glass ceiling has been around for decades, tremendous strides have been made to advance women into more prominent leadership roles. However, the number of women at the top of an organization drops off precipitously the further up the organizational chart one climbs. Why is this case? Are the reasons societal, biological, psychological? Is the concept of a "glass ceiling" really applicable in today's world? More... [518 views] How Emotional Fitness Can Save You Countless HoursBy Bruna Martinuzzi: While we cannot control all of the conditions that cause a work-life imbalance, there is one area within our control, and that is our emotional fitness. Many focus on physical fitness, but don't give emotional fitness a thought. So what is emotional fitness? More... [456 views] Frustrated With Your Hotel? No Need to Be LoyalBy Joe Sharkey: Business travellers who used to trade expertise about airline mileage loyalty programs are now more likely to swap advice and anecdotes on the ins and outs, and especially the considerable perks, of hotel loyalty programs. More... [286 views] Hyatt Hotels Introduce Menu 'For Kids By Kids'By Nancy Trejos: Hyatt Hotels and Resorts this week is introducing a new children's menu at all its full-service properties in North America. Goodbye French fries. Hello carrots. Healthy children's menus are nothing new. But this isn't your typical children's menu. As the title suggests, it's "For Kids by Kids." More... [584 views] Rezidor Hotel Stays on Strong Growth PathBy Scott Kauffman: The Rezidor Hotel Group, one of the bigger hospitality companies in Europe and MENA markets, continues to grow stronger roots in the emerging markets. More... [321 views] Global Hospitality Newsletter: July 17, 2012Inside Wall Street: Lodging Demand RisesBy Gene Marcial: As the industry started to recover this year, the same top hoteliers and hospitality companies that reeled from the downturn are now leading the recovery's early phase. More... [248 views] Rest In Peace IE7By Larry Mogelonsky: Why do hoteliers still care about this outdated internet browser? More... [418 views] A New Hotel Every Two Days - Chinese Chain Bids to Be World's BiggestChina's economic success has created a fast-growing middle class and an explosion in domestic travel. Cashing in on the travel boom is one hotel chain that's expanding so fast, it's opening a new property every two days. More... [761 views] The 3 Biggest Things Entrepreneurs Mistake For Their PassionBy Mike Michalowicz: You've likely heard it a million times: People who are successful follow their passion. It's 100 percent true. Yet so many people misunderstand what passion really is; they build a business around something that they're not really passionate about at all, and then they fail. If you want to succeed, and I am pretty sure you do, you first need to understand what real passion is, and isn't. More... [725 views] Top Hotels Offer Great Fitness FacilitiesBy Leah McLennan: With the Olympic Games just around the corner, you might be inspired to hit the running track or take to the pool. If you're off on holiday, why not book into one of these fitness focused hotels? More... [287 views] Top Hotel Names Invest in ViennaVienna is seeing an impressive increase in new hotels. According to TOPHOTELPROJECTS and Travel Agent Magazine, there are currently 17 new pipeline projects in the Austrian capital, with top names like Ritz-Carlton, Kempinski and Four Seasons all investing. More... [295 views] Hotels Lure High-End Clients With In-Room Cocktail ServiceBy Elyse Moody: Upscale hotels are offering a new kind of room service: dispatchable mixologists who craft bespoke cocktails. More... [435 views] Top Beach and Pool Misdemeanors for AmericansBy Theodore Koumelis: TripAdvisor announced the results of its annual beach and pool etiquette survey of more than 1,400 U.S. travellers, revealing that 83 percent of respondents believe people often violate some form of beach or pool etiquette, up from 74 percent in 2011. More... [469 views] Global Hospitality Newsletter: July 16, 2012Hotel Industry News In BriefHospitality industry news in brief................... More... [509 views] Running from Empty: What to Do When the Really Nice Hotel You Own Isn't FullBy Joe Strain: Why spend upgrade money if the cash flow doesn’t follow? What’s missing? What solutions are lying under your nose? How do you get to Mecca? More... [971 views] The Key Ingredients Of A Successful Salesperson – Plan, Approach And Mind-setBy Tom Costello: Here are some ideas that I want to share, and when put into practice, will help you to become a more successful salesperson. More... [1018 views] Book of the Month - Journeys: Short Stories and Tall Tales for Managers by Enda LarkinIt’s what you’ve all been waiting for — ehotelier’s popular contributor Enda Larkin has released his latest book. We preview it here. More... [378 views] Boost Productivity by 'Managing' Your EnergyBy John Jantsch: Over the years I’ve developed several habits that help me meet the energy demands of running my business. These daily and hourly rituals also combat stress and make me far more productive. More... [334 views] Top Ten Brunch Hotels in the USLazy Sundays are for sleeping in, reading the paper and — most importantly — indulging in brunch. This languorous meal is the favorite of those who love to linger over good food… and perhaps a little Champagne before the noon hour. For those who appreciate the benefits of a little Sunday morning culinary hedonism, we scoured the country for the best places to sip and sup in style. More... [381 views] Hotels Must Innovate as Guests Become More Choosy, Says HyattMore guests are seeking one-of-a-kind experiences from hotels, requiring fresh and updated approaches to hotel offerings across the world, the leading international hotelier Hyatt Hotels said Thursday. More... [507 views] Edinburgh’s Hotels Suffer as Weather and Weak Euro Discourage VisitorsBy Peter Randscomb: Hotels in the Scottish capital have been squeezed by the weak euro, which means British holidaymakers are heading abroad, while foreigners find visiting the UK more expensive. More... [132 views] Hotel Restaurants Go CasualBy Amy Sung: Gone are the days of hotels courting white-tablecloth restaurants and fancy service. Now, casual is in and hotels are favoring a simpler approach while still maintaining sophistication and refinery in cooking. More... [349 views] Global Hospitality Newsletter: July 13, 2012Three Ways Hotels Drive Measurable Revenue Growth with Social AnalyticsBy Josiah Mackenzie: In this article I want to briefly cover three of the ways hoteliers are using review analytics to proactively drive measurable revenue growth. More... [829 views] Orbitz’s Storm in a Teacup and Lessons LearntIn recent weeks the online travel company Orbitz has been in the news for supposedly directing Mac users to more expensive hotels than PC users. Ritesh Gupta and Pamela Whitby investigate and find that others may just have something to learn from this experience More... [243 views] WHOIS is a Crucial Internet Term for Hotel Owners and OperatorsBy Larry Mogelonsky: A perilous brush-up on proprietary issues across cyberspace. More... [411 views] Are Same-Sex Couples Your Next Growth Market?By Barry Moltz: According to the National Gay and Lesbian Chamber of Commerce, gay buying power will approach $1 trillion in 2012. The organization also reports that same-sex households are shown to be 20 percent more affluent than their heterosexual equivalents. Here are five tips for marketing to same-sex couples. More... [361 views] The Leading Hotels of the World Presents the Best Places to Experience the Great OutdoorsThere are destinations that boast such natural beauty that they inspire visitors to set out on explorations. These Leading Hotels place an emphasis on the great outdoors, allowing guests to see the best of the region and to experience local activities. More... [213 views] Wyndham Hotel Group Survey Reveals Holiday Trends for Travellers around the GlobeCommissioned to better understand the holiday spending habits of Wyndham Hotel Group's global guests, this study surveyed just over 5,600 adults in key cities throughout the U.K., U.S., Canada, China and Brazil. More... [461 views] Hotels from NYC to L.A. Open Fancy, Profitable Rooftop BarsBy Nancy Trejos: Rooftop bars are increasingly showing up in hotels from New York to New Orleans to Los Angeles, and they're getting more elaborate with their decor and food and cocktail menus. More... [247 views] Do Hotel Cleaning People Sometimes Steal Items From The Rooms Of Their Guests?By Michael Forrest Jones: Rarely. You might be surprised, if you’ve never worked in a hotel, just how so. More... [591 views] Global Hospitality Newsletter: July 12, 2012Ten Tips to Make Networking Work for YouBy Tom Costello: Networking is not marketing, sales, or a numbers game. It’s a relationship game where the objective is to help others get what they want before what you want. More... [1097 views] On the Move: June 2012Global Staff Movements for May 2012 provided by Spectrum International. More... [790 views] How to Terminate a Hotel Management Agreement: A Tale of Two Hotels - Marriott's Edition Waikiki and Fairmont's Turnberry Isle ResortBy Jim Butler and the Global Hospitality Group®: Two owners terminate long-term hotel management agreements, seize control of their hotels from branded operators, and then settle their litigation. More... [549 views] The Secret to Return Facebook VisitsBy Courtney Rubin: The trick to Facebook is not just winning fans; it's also about keeping them coming back. After all, what good are fans to you if they hit up your page once and then never return to see any new promotions or products? More... [381 views] iPhones Replace Old-School Room Phones at Opus HotelBy Barbara De Lollis: As hotels try to offer guests technology they'll be able to both understand and use, one high-tech boutique hotel in Vancouver has come up with a novel approach - replacing the arguably obsolete wireless hotel phone with an iPhone. More... [378 views] The Côte d'Azur's Top 10 Beach Hotels and B&Bs on a BudgetBy John Brunton: This selection of budget-priced hotels takes you along the beaches and resorts of the Côte d'Azur, from Toulon to Menton and the border with Italy. More... [273 views] The Best French Restaurants For Bastille DayBy Caroline Patek: France’s Bastille Day is this weekend—the national celebration of the French Revolution. If you aren’t able to jet across the pond to the land of Bordeaux, foie gras and pain au chocolat, the next best way to celebrate is with French food and wine closer to home. More... [213 views] Securing the Hotel Room of the FutureBy Jamie Gottlieb: Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience. More... [365 views] Global Hospitality Newsletter: July 11, 2012Business Travellers, Avoid These RoomsBy Jill Becker: We've all been there. At the end of a long flight, you get to your hotel and check in, only to find that your room is right next to an ice machine that sounds like it has a severe case of whooping cough. More... [460 views] Buying and Selling Hotels - Hotel Purchase Agreement Essentials & Key Labor and Employment IssuesBy Catherine DeBono Holmes and Marta M. Fernandez via Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com: The Hotel Purchase Agreement documentation and process is where fortunes can be won or lost. The hotel lawyers of JMBM's Global Hospitality Group® have decided to share some practical tips we have gleaned over the past 25 years from more than $60 billion of hotel transactions. Here is our first contribution on the "Buying a Hotel" series. . . More... [292 views] ResortsAndLodges.com Website Re-LaunchBy Larry Mogelonsky: With TripAdvisor represented as the goliath of the social travel industry, the battle of the online travel sites is finding itself delving into more and more creative grounds. More... [489 views] Seven Ways to Build a Strong Team–Without Hiring New EmployeesBy Rieva Lesonsky: Seeking employees to fit the job-not tailoring jobs to fit employees-is the wrong approach for building a strong, flexible team. More... [900 views] Christian, Muslim Scholars Ask Hotels to Stop Offering PornPrinceton University law professor Robert George and Zaytuna College co-founder Shaykh Hamza Yusuf made the appeal in a letter sent last week to Hyatt, Hilton, Marriott, Choice and Starwood hotels. More... [295 views] New Nobu Hotel at Caesars Palace Could Help Define Las Vegas as a City for Boutique HotelsBy Steve Green: Ironically, Caesars Palace, the megaresort with 3,950 rooms, could play a key role in raising Las Vegas' profile as a boutique hotel city. Caesars Entertainment is in the process of opening at Caesars Palace the world's first Nobu Hotel - a luxury boutique "hotel within a hotel" branded around celebrated Chef Nobu Matsuhisa. More... [224 views] Best Western's CSI-Style Cleaning Wands a Hit, Hotel SaysBy Barbara De Lollis: The CSI-style cleaning tools that Best Western hotels are rolling out are paying off for Sterling Heights, Mich., location, the Detroit Free Press reports. More... [281 views] Elqui Domos: The Hotel for Star-GazersBy Bridget Borgobello: Located in the Elqui Valley in Chile's Norte Chico region, Elqui Domos is one of the few astronomical hotels in the world. The area is renowned for its sparkling clear skies and Elqui Domos takes advantage of this by offering lodgings in a series of geodesic domes with elevated loft beds and open rooftops as well as recently added wooden cabins designed with star-gazing in mind. More... [161 views] Global Hospitality Newsletter: July 10, 2012Service Excellence: Lessons from a 5 Star/5 Diamond RestaurantBy Bryan K. Williams: Years ago, I heard a French wine maker say, "Good is not good enough; in fact, it has to be perfect all the time". He was referring to the detail and care that goes into growing grapes at his winery. That one quote captures the essence of what a 5-star/5-diamond restaurant strives for. More... [1210 views] Enter Kimpton’s New Lobby TabletsBy Larry Mogelonsky: Ascension Software promises an iPad app that's a step in all the right directions. More... [560 views] Where's the Secret Sauce?By Terence Ronson: At HITEC - I was on a mission. I wanted to find out how technology can justify itself in a Hotel. I'm realistic enough to understand that we can't operate Hotels without certain forms of technology, but how do we really measure the effectiveness of it, and justify the expense to Hotel Owners, who are themselves looking for an ROI on just about everything. More... [338 views] The Life of a Hotel Doctor: An Admirable PeopleBy Mike Oppenheim, M.D: Returning from ten days out of town, I took my phone off call-forwarding, unpacked, and prepared to drive to Trader Joe's for groceries which would include supper. Before I left, the phone rang with a housecall at the Torrance Marriott, twenty miles distant. More... [254 views] Charity Condemns Tourists' Use of Fresh Water in Developing CountriesBy Leo Hickman: Study finds visitors to Bali, the Gambia and Goa use 16 times as much water as locals, causing conflict and disease. More... [269 views] Three-Step Formula Boosts Innovation EffortsBy Stephen Shapiro: A lot of theories circulate on how organizations make innovation a reality. Over the past 20 years, I have found a very simple formula that helps a company transform the way it innovates. More... [270 views] Top 10 Value Hotels in the USOur Top 10 list takes a look at the very best - from a classic hotel on the East Coast to hip digs on the West Coast. More... [369 views] 66% Say They're OK with Free Hotel Wi-Fi Quality, Poll SaysBy Barbara De Lollis: Of the 1,320 readers who voted in our poll last week about the quality of free hotel Wi-Fi, just 8% said they'd be willing to pay for a premium bandwidth experience because they're not satisfied with the free kind. More... [299 views] Global Hospitality Newsletter: July 9, 2012Hotel Industry News In BriefHospitality industry news in brief................... More... [739 views] 600 of the Best! It's Raining Awards at Best WesternBest Western International is celebrating a huge global achievement, after more than 600 of its global hotels were honored with the TripAdvisor ‘Certificate of Excellence’ award. More... [283 views] Skating Rinks to Yoga Are Latest Ploys for Hotel RevenueBy Nadja Brandt: A new high-end hotel in Manhattan’s Union Square will have either an art gallery, doctor’s office or yoga center, part of a plan to generate more than 10 percent of the property’s revenue through sources beyond its 175 rooms. More... [309 views] M is for Mobile: Mobile, Mobile and More MobileBy Jamie Keenan: The decade of mobile is here. Recent research by EyeforTravel found that in the third quarter of 2011 bookings via mobile devices increased by 30% and that continues to grow. And if there was any doubt that people were using their mobile devices think again: in March 2012 350 million Facebook users accessed the social network via a mobile device. More... [401 views] How to Calm Your Social Media AnxietyBy Barry Moltz: When talking about social media, many small business owners start to get nervous. It adds to their feelings of being overwhelmed and just plain tired of having an endless list of things to accomplish. More... [373 views] Global Vacation Budgets on the RiseBy Kerry Medina: According to the second round of survey findings by Wyndham Hotel Group, travelers worldwide are increasing their budgets for summer vacations this year. More... [275 views] Three Top Hotels For Eco-ToursBy Sarah White: Ecotourism is one of this summer’s booming travel trends, and luxury hotels are getting on board—offering chances to learn about nature while exploring stunning surroundings. More... [367 views] 2012 HotelClub Hotel Awards Reflect Travellers Love for TaiwanTaiwan’s reputation for shopping, stunning landscapes and night markets is highlighted in today’s launch of the 2012 HotelClub Taiwan Hotel Awards. Thirty winning and finalist hotels are recognised this year for their excellence in the unique specialties that the country has to offer for both domestic and international travellers. More... [283 views] Hotels Entice Guests with High-Tech, Flat-Panel TVsBy Nancy Trejos and Barbara DeLollis: Despite an increasingly technology-driven society, hotels have often outfitted their rooms with clunky, ancient TV technology. Now, in an effort to lure customers and cater to business travelers, hotels are moving toward flat-panel sets that allow customers to order room service, log onto Facebook, and transfer content to and from their smartphones. More... [331 views] Global Hospitality Newsletter: July 6, 2012First AssurancesBy Larry Mogelonsky: A simple way to rethink guest first impressions at your front desk. More... [537 views] Engage Your Staff to Frame the Guest ExperienceBy John Hendrie: The Hospitality operator’s premise must be that what the Guest says we are, we are. Therefore, the more we know about our Guest and share with our staff, the better they will perform. More... [1251 views] Four Secrets of Successful IntrovertsBy Les McKeown: Given the nature of business—and media—it's not surprising that extrovert leaders often grab the limelight. The reality is that very few truly successful businesspeople are out-and-out extroverts. It's just that by their nature, extroverts get noticed (and written about) much more often. More... [937 views] The Most Welcoming London Hotels for FamiliesAhead of the Olympics, leading family travel website Takethefamily.com has lifted the lid on what constitutes family-friendly in a huge capital city such as London. More... [242 views] Top Ten Budget Hotels in Hong KongStaying on a budget in a city where lack of space sends rates soaring can be a bit of challenge, but Suzanne van der Erf has found affordable hotel rooms in every district. More... [640 views] Harrods Owner Plans Luxury Hotel ChainBy Lisa O'Carroll: Qatar Holding says it will open Harrods hotels in cities such as Kuala Lumpur, New York and London, as well as China. More... [505 views] MENA Region Chain Hotels Market Review - May 2012Jeddah Hotels achieve record occupancy, while Riyadh starts to feel the summer slump. More... [255 views] Waldorf-Astoria's Amnesty Program for Old ItemsBy Claire Suddath: Is your grandmother a thief? If she - or your grandfather, or your parents or someone else you know - took something from New York City's famous Waldorf-Astoria Hotel sometime between its 1931 opening and 1960, the luxury hotel wants it back. More... [406 views] Global Hospitality Newsletter: July 5, 2012Five Common Fallacies about Hotel Revenue ManagementBy Taoufik Haraketi: If you enjoy digging into the news and articles about hotel management like I do, then you probably came across an overwhelming amount of information about the application of revenue management in the hotel industry. From RMS marketers to revenue optimization firms, everybody has an input on how to increase revenues! Sadly, some revenue management specialists describe it as a means of making more money through the usage of price optimization techniques and costs control. More... [2043 views] Top Travel Dreams and DestinationsVirtuoso®, the leading network of luxury-focused travel advisors, shows that upscale travellers continue to seek out new experiences, from the traditional to the exotic, and they are willing to travel far and wide to do so. Today, Virtuoso reveals findings from its sixth annual "Travel Dreams" survey. More... [538 views] 'Fifty Shades of Grey' GetawaysBy M. Johanson: It's hard to go anywhere these days without overhearing hushed conversations about "Fifty Shades of Grey," the erotic novel-cum-pop culture phenomenon from British author E. L. James. Indeed, the book is so popular that everyone is itching to cash in on the craze. The mega-popular trilogy has spawned an upcoming movie, erotic seminars, merchandise, fake holidays, and now, getaways. More... [720 views] The 5 Essential Languages for BusinessBy Mike Michalowicz: A mere few decades ago, you needed only one language to get around in business: English. But man, oh man, do times change. The world is becoming flat, and new economic superpowers are falling into place. Here are the five most important languages for an entrepreneur or business professional. More... [849 views] Don't Want to Bid on a Hotel Room? Priceline Has New OptionBy Dennis Schaal: What if you don't want to face the uncertainty of bidding for a hotel room, but you still want a deal? Priceline just introduced a new booking option: Express Deals, for travellers who think bidding is a hassle. More... [320 views] Sustainability Initiatives Increasingly Important to Managed Travel ProgramsCompanies worldwide are focusing their corporate social responsibility programs on their impact on our environment," said Bernard Harrop, head of sustainability at the GBTA Foundation. "Travel has an outsized impact on the environment, but from this study we've learned that travel managers lack direction and accurate data to evolve their travel programs in the best interest of the environment. More... [343 views] Spa Of The Day: Hotel Bel-Air Spa By La PrairieBy Jaydine Sayer: Hotel Bel-Air Spa by La Prairie feels like a luxe club for Hollywood insiders and functions like a plush, pampering hideaway. More... [220 views] Hotel Swaps Bibles for KindlesThe new Hotel Indigo Newcastle is the world’s first hotel to replace the iconic Gideon’s Bible with Kindle e-readers pre-loaded with an electronic version of the religious text. More... [294 views] Global Hospitality Newsletter: July 4, 2012Meet Your Complaining Customers, What Causes Them To Complain, And How Complaints Affect Your BusinessBy Tom Costello: If you are a manager, frontline or back-of-the-house employee in the hospitality industry, or in any business for that matter that provides customer service, you are bound to get complaints. More... [1605 views] How To Respond To Online Traveler Reviews - The Good, The Bad And The UglyBy Diana Friess: In an increasingly technologically savvy world, it has become second nature for both business and leisure travelers to turn to the internet to research for a hotel destination, whether through a search engine, social media channel, brand website or online travel agency. The internet has made it fast and easy to research properties, view photos, read traveler reviews, and compare rates from virtually anywhere--at desktop computer in their own home, on their mobile phone or on a laptop computer. With the increased availability and access to information, hotels are not the only ones controlling their brand image and the content available to travelers and consumers. More... [1236 views] A Lounge Feel in Hotel Meeting RoomsBy Julie Weed: As the line between office and social life continues to fade, with more people checking e-mail after dinner or texting friends between business meetings, hotels are taking the cue in redesigning their meeting rooms. More... [590 views] 13 Tips to Make Vacations a RealityBy Scott Gerber: When recently asked for tips on finding time and budget for travel this summer, here's what members of the Young Entrepreneur Council (YEC) had to say. More... [540 views] Tsunami Proved Worth of Social Media, says Japanese Tourist OrganisationBy Lee Hayhurst: The UK Japanese National Tourism Organisation says social media has become a vital tool since last year's earthquake and tsunami but it still has no dedicated budget for it. More... [157 views] Top 5 Summer Ski Resorts In EuropeBy James: To most enthusiasts, skiing and snowboarding is an exclusively winter sport. It's easy to forget that there are a tonne of European resorts offering extensive glacier skiing throughout the summer - sometimes at up to half the price of winter breaks. More... [333 views] Malaysia Resort Joins Battle Against Shark Fin SoupBy Bikya Masr Staff: Berjaya Hotels and Resorts announced it was pushing forward on its efforts to protect the world's rapidly declining shark population from rampant overfishing. More... [338 views] First Gay Cruise To Visit Casablanca Turned AwayBy Chris Owen: Currently sailing on what was promoted as "the first gay cruise to visit Casablanca," gay and lesbian passengers on a chartered cruise were turned away by Moroccan authorities over the weekend. The Problem? Morocco's Islamic religion and the laws of the North African country punish homosexuality. More... [292 views] Global Hospitality Newsletter: July 3, 2012Fighting for Your Property's StarsBy Jean Francois Mourier: With the creation of the online travel agencies (OTAs) and the increased popularity of the online channel, hotel ratings became much more complicated as all OTAs also offered a star rating on every property listed on their site. The problem is that not all ratings for one hotel are the same across multiple sites. Most of the OTAs base their ratings on a subjective analysis of a property, based on inconsistent metrics. So it leaves hotels between a rock and a hard place (or perhaps between a star and a diamond?). The question is: which rating system has more impact on your business and your revenues? More... [415 views] Luxury Hotels Use Social Media to Push Summer IncentivesBy Melanie Nayer: To capitalize on the social media craze, some luxury hotels are hosting social media contests to get travelers in the mood to share. More... [541 views] How to Improve Your Twitter Engagement RateBy Courtney Rubin: Cut down the hashtags and tweet when people are busy are two of the (surprising) findings of a new report. More... [456 views] Family Holidays Are Back in VogueNew research shows that over half of UK adults (52%) have been away, or are planning to go away, with two or more different generations of their family this year. More... [327 views] Five Hotels With Unique Sleep ProgramsBy McLean Robbins: Any traveller will tell you that a good hotel bed is a key component of traveling. Hotels have recently gotten wise, hawking their beds, pillows and sheets on their websites as well as via new programs designed to help you sleep better. More... [656 views] HotelClub Australia Hotel Awards 2012HotelClub Hotel Awards is a flagship programme that honours exceptional hotels from the most popular destinations around the world. The 2012 Australian winners and finalists have been selected by a member vote hosted on the HotelClub blog. Over 13,000 votes were cast in total with over 1,600 shares on social media. More... [177 views] Executives Not checking In with the Office During Summer VacationBy Vicky Karantzavelou: As executives plan their summer getaways, a lot more of them will leave the office completely behind compared to previous years, according to a new Robert Half Management Resources survey. More... [248 views] London Cabbie Turns Taxi Into An Overnight Hotel During The OlympicsBy E.B Hawkins: A London cab driver has developed a plan to turn his Hackney carriage into a miniature hotel room during the 2012 London Olympics as a way to make up for lost revenues while trying to navigate the congested London roads. More... [618 views] Global Hospitality Newsletter: July 2, 2012Hotel Industry News In BriefHospitality industry news in brief................... More... [692 views] Planning a Meeting and Points Don't MixBy Larry Mogelonsky: Trying to appeal to meeting planners with extra loyalty points is a waste of resources. More... [468 views] An Informed Staff Enhances the Guest Experience.By John Hendrie: We all know the drill and the disappointment when we are not engaged and could be by the staff at our chosen Hospitality business. A chance is missed to be memorable, even gracious and accommodating. We see this all too frequently. The opportunity is there to build a relationship, and then it becomes fleeting, illusory. More... [989 views] London Boutique Hotels Round Up June 2012By Timea: After a busy month of bank holidays, jubilees and More... [545 views] How to Boost Your Search Ranking with User ReviewsBy Rae Hoffman-Dolan: Reviews matter—and it matters where your reviews are coming from. Your competition is likely already aware of that. Just click on their Google Places listings and you'll see for yourself the sources that are providing their user reviews. More... [442 views] Apartment Hotels: An Industry ApartBy Caroline Adam: Amid a backdrop of global recession and the collapse of worldwide property markets, the global serviced apartment sector is bucking the trend. More... [705 views] Bigger, Better, Interactive: The Future of Hotel TVsBy Barbara De Lollis: Are you often disappointed in your hotel TV experience? Maybe the TV in your room was made in the ancient year of 2002, for instance, and is smaller and less sophisticated than what you have at home. More... [478 views] Hotel Chain Awarded More Than 1200 TripAdvisor Certificates of ExcellenceThis highly coveted award is determined by customer experience ratings. To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor.com. More... [471 views] The World's Best Hotel Is in Slovakia, per Expedia's Annual 'Insiders' Select' RankingsThe top spot goes to the Slovakian boutique hotel, followed by Al Codega in Venice, Italy, and the Central American Hotel Royal Corin in Fortuna, Costa Rica, which holds the highest spot of any hotel outside of the US or Europe. More... [424 views] 
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ehotelier Hospitality News Archives: July 2012Global Hospitality Newsletter: July 31, 2012Global Hospitality Newsletter: July 30, 2012Global Hospitality Newsletter: July 27, 2012Global Hospitality Newsletter: July 26, 2012Global Hospitality Newsletter: July 25, 2012Global Hospitality Newsletter: July 24, 2012Global Hospitality Newsletter: July 23, 2012Global Hospitality Newsletter: July 20, 2012Global Hospitality Newsletter: July 19, 2012Global Hospitality Newsletter: July 18, 2012Global Hospitality Newsletter: July 17, 2012Global Hospitality Newsletter: July 16, 2012Global Hospitality Newsletter: July 13, 2012Global Hospitality Newsletter: July 12, 2012Global Hospitality Newsletter: July 11, 2012Global Hospitality Newsletter: July 10, 2012Global Hospitality Newsletter: July 9, 2012Global Hospitality Newsletter: July 6, 2012Global Hospitality Newsletter: July 5, 2012Global Hospitality Newsletter: July 4, 2012Global Hospitality Newsletter: July 3, 2012Global Hospitality Newsletter: July 2, 2012
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