Piotr Prasula, President, Les Clefs d'Or Poland and Chef Concierge of Sofitel Hotel in Warsaw Victoria Poland, is interviewed by Roberta Nedry, President of Hospitality Excellence about the concierge profession in Poland and their new acceptance as the 43rd country in the UICH, International Les Clefs d'Or organization.
About the Author
Roberta Nedry is President of Hospitality Excellence, Inc., leaders in guest experience management. Ms. Nedry has developed a unique 3D Servicesm methodology to take guest service to the next level. Her firm focuses on guest, customer and client service, the concierge profession and service excellence training for management and frontline employees. To learn more about Hospitality Excellence programs, exceptional service and the new 3D Servicesm Online training program - a New Dimension in Service Excellence, visit www.hospitalityexcellence.com