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What Makes Good Hospitality in a Hotel?
Oct 18, 12 | 12:08 am
By Clinton Farley
In much of the Western world, traditional hospitality is becoming a lost art, however:
There are many things that make for good hospitality and a pleasurable guest experience. For those that are passionate about working in the industry hospitality is really about treating each and every guest as you would in your own home and comes from a passionate heart.
Genuine hospitality comes from the heart it is a gift of sharing and delighting, a service that one offers to ensure those staying or being hosted enjoy their experience and ultimately return to experience that experience all over again. Someone that offers true hospitality "feels it" they are happy to know that their guests are happy and their expectations are met.
However it doesn't finish with the arrival experience, guest expectations are set on their complete stay. The ultimate hospitality experience encompasses all facets of a guests expectations; from arrival to experience and then departure. All vitally important components of a guest stay. If one of these key areas is not met 100%, you then have a guest who's expectations have not been completely met and they may or may not return.
So what makes good hospitality?
And some very important points
And most important
The above is by no way an extensive list on "what to do" rather, a sample of what one can do when striving to deliver that traditional fine art of hospitality.
About the Author
Clinton Farley runs a multi-award winning 5 star hotel in regional New Zealand and has over 15-years industry experience. Most recently named a finalist for the New Zealand Tourism Awards, PATA Young tourism Entrepreneur of the year 2012.
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