The SMARTreport is a source of pertinent information and ideas for business growth, taking account of today’s developments in the hospitality industry, but also looking to the future.
In this September 2012 edition you will have a chance to read:
1. Careers in the Hospitality Industry: The stakes surrounding staff recruitment and training in the hospitality sector are today, more than ever a vital issue. In this dossier, you will find a condensed “digest” of ideas, anecdotes and suggestions by top experts in the field such as Antoine Recher of Accor, Peter O'Connor of the ESSEC business school in Paris, Ingrid Eras of Starwood Hotels, Pascal Gauthier of Hyatt, Ben Bengougam of Hilton WW, David Frei of Ecole hôtelière de Lausanne.
Most young people in the industry aspire to one day managing a five star luxury “palace”. To give a taste of “a day in the life” of one such person who has arrived at the “summit”, we spotlight Thierry Lavalley, General Manager of the Grand Hotel Kempinski in Geneva.
2. Keys to success in Russia: Business in Russia involves dealing with a set of existing local norms, laws and business habits that may be new to global enterprises. We asked Emmanuel Clavé - IT Director of Rocco Forte Collection, Maxim Gerasimov - Sales Director of the Borodino Business Hotel Moscow, Marc Ohlendorf - General Manager of Swissôtel Krasnye Holmy Moscow, Thomas Noll – President of TN Hotels & More, along with HVS Russia, STR Global and other analysts to explain the keys to success in Russia – what they don't teach you at school or show in media.
We invite you to download the Online version of the SMARTreport, which we recommend circulating to anyone involved in the business that might need a handy reference work to encourage and help potential clients with their projects. You can also pick up a hard copy of the SMARTreport at all the most important trade shows dealing with Hotel Technologies & Innovations (see Cleverdis Events Calendar on page 5) or contact Cleverdis to get a free copy.