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Resilience - An Essential Ingredient to Ongoing Success in Hospitality
Jan 15, 13 | 12:08 am
By Dr. John Hogan
You can get sympathy or you can get better but you can’t get both. You can be in your comfort zone or you can have growth, but you can’t have both. You can be interested or you can be sold-out-committed, but you can’t entertain both. You can have excuses or have results, but you can’t do both. Choose the path that develops your visceral fortitude.
I compliment Ehotelier.com in offering its regular contributors the option of participating in the annual theme column. Contrasts are always there from the global contributors and offer very interesting views and approaches. The 2013 New Year’s topic addressed resilience. The word is certainly not used in everyday discussions or even regularly in strategic planning, yet this word and its meaning can be powerful.
The last five years have been challenging globally and hospitality has had more than its share of negative comments and economic downturn. The resorts and upscale lodging and meetings market segments were targeted by politicians as centers of “excessive spending,” even though many of those same elected officials often participated at and scheduled events at those same places. Food Service enterprises have seen their volumes and margins attacked, and only the relatively low percentage of inflation have allowed many restaurants to even stay open, as there have been few opportunities for price increases since 2007.
What does resilience mean to me?
To answer that, I paused and looked at my own career. As with each of us, there have been high and low points. Some of these plateaus and valleys were caused or influenced by my actions while others came as a result of external forces, market conditions or organizational structure.
Success does not come automatically to the start-up or to a brand that has been around for 50 or more years. Success does not automatically come to a hospitality business operating only in the local, regional or international market place.
My professional thoughts on the meaning of resilience:
The 30th president of the United States was not necessarily one of the best known or most effective, but he had a certain skill in communicating simply and directly. I have had the following quote framed and in my office for the past 15 plus years. The message of persistence is fittingly linked to resilience.
Nothing in the world can take the place of persistence.
About the author
John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com, which has more than 1600 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hospitality consulting and hotel expert witness services.
KEYS TO SUCCESS™ is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™ and Principles for Success.
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