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Newsletter - February 3, 2003

 

Major restructure at 6C

Six Continents Hotels is understood to be conducting a major restructure of its organisation.

It is understood Richard Hartman, managing director of Asia/Pacific will move to Europe to handle Europe, Middle East and Africa for the hotel chain.

Patrick Imbardelli, now chief marketing officer and vice president of staff services, will take over from Hartman in Asia.

More changes are expected. Watch this space for further news.

Source:  Yeoh Siew Hoon   TravelweeklyEast

Hotel Transaction Activity – an overview of historical and currents trends

by: Anne R. Lloyd-Jones   HVS International

In the midst of a recession and in the wake of the terrorist attacks, the hotel industry has faced myriad difficulties in the past 18 months. The problems of declining business travel, increased price discounting and rising insurance rates – to name a few – have been well documented in both the industry and the mainstream press.  How have these and the numerous other challenges facing our industry affected hotel investment activity?

HVS International tracks the major hotel transactions throughout the United States, defined as those with a sales price of $10,000,000 or more. Exhibit 9 sets forth the number of major sales, by month, from 1999, through November of 2002.

Table 1:
Hotel Sales Transactions, by Month, 1999 through November 2002

Month

1999

2000

2001

2002

January

8

12

12

7

February

16

6

12

4

March

8

7

8

3

April

19

20

8

6

May

10

9

5

3

June

11

25

23

11

July

5

14

8

3

August

5

18

5

2

September

18

8

7

4

October

9

6

3

5

November

5

10

8

2

December

14

15

6

 

 

 

 

 

 

1st Quarter

32

25

32

14

2nd Quarter

40

54

36

20

3rd Quarter

28

40

20

9

4th Quarter

28

31

17

--

Total Sales

128

150

105

 

 

 

 

 

 

Total # of Rooms

34,408

39,491

26,220

 

Total Sales (Dollars)

$5.1 Billion

$4.6 Billion

$3.8 Billion

 

Average Price Per Room

$148,000

$116,000

$146,000

 

Source: HVS International

The data reflects the date of the sale closing, not the date of contract. Based on typical contract-to-closing timetables, most of the transactions were in contract two to four months prior to the closing.  Due to delays in data collection, some increase in the number of transactions is expected in the most recent months. 

The first – and most obvious – observation is the dramatic decrease in the number of transactions since September 11th. The decrease was almost immediate, but it was also a continuation of a downward trend that had begun earlier in the year.  In both the second and the third quarter of 2001, the number of transactions was well below the levels reported in 2000, and also below the activity seen in those quarters in 1999. 

 

It is notable that the data for September 2001 is almost on par with the September 2000 data. The transactions listed for this month include sales that closed both before and after September 11th. However, we are aware of numerous transactions that had been scheduled to close in the latter half of September that were delayed and closed at some point in the fourth quarter of 2001. Others were cancelled altogether. 

 

In light of the delayed and cancelled closings, the decrease in sales activity in the 4th quarter is of even greater significance.  In a typical cycle, these closings would have completed contracts signed in the third quarter, a time when the industry was already showing signs of weakening. Further, the availability of financing was increasingly limited, as lenders adopted a cautious attitude toward the hospitality sector. This caution escalated after September 11th, and over the balance of the year, financing for hotel transactions was all but unavailable. 

 

The combination of limited financing availability, faltering operating performance, and widespread uncertainty prevailed throughout the fourth quarter of 2001, and had a depressing impact on the sales activity into 2002. In the first quarter of 2002, only 14 transactions closed, followed by 20 in the second quarter. To date, nine transactions have been reported in the third quarter; however, these totals may increase, due to the lag in reporting transactions. The recent totals are roughly half the number reported for the same periods in 2001, which were in turn well below 2000 levels.  

Where are the Sellers?

The limited transaction activity is not due to a lack of buyer interest. In the months since September 2001, numerous opportunity and equity funds have been established. These funds were started with the intention of taking advantage of the hotel failures and foreclosures that were expected, and have been modeled after the funds that flourished in the wake of the 1990/91 economic downturn.

While there are many buyers active in the market, there has been a dearth of sellers. This situation is particularly true of the assets valued over $10,000,000. There are numerous reasons for the lack of seller activity, but the chief interpretation is that potential sellers (i.e. current owners) recognize that the present environment of depressed values, poor operating performance and limited availability of financing is not likely to yield purchase offers that meet the sellers’ expectations or return requirements. 

 

Despite the financial stresses resulting from the depressed RevPAR levels, the cost controls implemented by managers have helped to contain losses and essentially buy some time for many owners. Those with properties financed by floating rate loans have also benefited from the current low interest rates.  These circumstances are helping many owners to hold on, and wait out the current market conditions.

Also influencing the reduced level of sales activity is the significant gap between asking prices and purchase offers.  Many of the buyers who are active in the market are looking for “great deals,” while most sellers who are testing the waters view the current circumstances as temporary, and have not reduced their price expectations by the same degree as their hotel’s RevPAR levels have fallen. While this gap remains, few transactions are likely to occur.

Some Historical Perspective

The pattern of reduced sales activity we are seeing today is consistent with the market trends in the early 1990s, when a recession and the Gulf War combined to depress both hotel RevPARs and hotel values. Exhibit 10 summarizes the annual volume of sales activity since 1990. 

Year

Number
 of Transactions

Number
of Rooms

Average Price Per Room

1990

130

40,053

$136,000

1991

56

16,489

    96,000

1992

70

26,751

    82,000

1993

53

20,026

    93,000

1994

108

38,579

    81,000

1995

147

48,619

    80,000

1996

227

77,916

  106,000

1997

280

82,867

  117,000

1998

241

78,865

  136,000

1999

128

34,408

  148,000

2000

150

37,497

  116,000

2001

105

26,220

  146,000

Source:  HVS International

 

1990 was a strong year for hotel transactions, in terms of both the number of transactions and the average price per room. In 1991, with the Gulf War breaking out in January and a recession in effect, both the number of transactions and the average price dropped sharply. Transaction levels remained low through 1993, and began to accelerate in 1994, as industry performance improved and financing became more readily available.  Average prices remained low through 1995; the depressed prices are somewhat artificial, in that many of the transactions that occurred during these years involve the disposition of assets by the Resolution Trust Corporation (RTC). One of the principal goals of the RTC was to dispose of all of the assets it held.  This motivation affected the RTC’s pricing strategy, which was characterized by discounts off of appraised values, and thus their transactions reflected prices that were low even in the context of the industry’s soft performance. 

It was not until 1996 that transaction volume and prices saw any significant increases. By 1996, financing through the CMBS market was widely available. Moreover, that year saw the emergence of the REITs, including Felcor, Starwood, and Patriot American, as aggressive market participants. Strong acquisition activity continued through 1998, slowing in the fourth quarter of that year, as the crises in the Asian markets led to a capital market readjustment in the US, and market activity dropped dramatically. Prices continued to climb through 1999, but transaction activity was off sharply. In 2000, more transactions occurred, but the average sales price decreased significantly. In 2001, the transaction volume was off sharply. As we have discussed, much of the decrease in activity occurred in the last four months of the year. 

We expect the same pattern of decreased activity and lower sales prices, followed by accelerated growth in both indexes, to prevail over the next several years. Those transactions that occur in the near term are expected to reflect sales prices that reflect decreases from the levels attained in the late 1990s, although we do not expect the decrease in prices to be as severe as that observed in the early 1990s. As RevPAR levels improve, we expect transaction activity to pick up; the average price per room is also expected to increase.  Obviously, the specific levels of sales activity as well of the sales prices of the properties transacted depend on individual buyers and sellers, as well as the specifics of each individual property. 

What’s an owner to do?

The first, and perhaps most obvious strategic direction for owners is that they should probably not sell hotels in the current market, but rather wait until RevPAR levels recover and market conditions stabilize.  However, although this strategy is obvious, there are other issues to consider. Chief among these is the large number of buyers who are currently chasing the limited number of assets on the market. While this condition does not result in a “sellers market,” it can put some downward pressure on cap rates, as potential buyers compete to make the best offer. These offers are not likely to completely close the gap between the bid and the asking price, and most sellers will be forced to moderate their expectations. But if disposition of select assets is a part of an owner’s long-term portfolio management strategy, it may well be worth the time and effort to explore current selling opportunities.  

What’s an appraiser to do?

The present market circumstances also pose some interesting challenges for appraisers, consultants, and other analysts. Given the realities of the current, depressed RevPAR levels, there is no question that, on average, hotel values have fallen. Any current estimate of market value must reflect this circumstance. However, the potential for recovery must also be recognized.  

While the appraisal community does not recognize the concept of “inherent value,” the gap between seller and buyer expectations suggests that hotel owners have a very definite belief in the inherent value of their properties. Moreover, the limited number of transactions results in limited market data, making the determination of current market value even more difficult for analysts.  Finally, there is the evidence that suggests that most sellers would not consider selling their property in the current environment, unless motivated to do so by specific circumstances.  

So what should analysts do?

The first answer to this question is to abandon the direct capitalization methodology. In this method, a capitalization rate is applied to the stabilized net income, which can be appropriate when properties – and the market – are considered stable. Stability is clearly not the case in the present environment, and thus the direct cap is not appropriate in most current hotel valuations. Instead, a discounted cash flow method should be employed. Under this methodology, revenues, expenses and net operating income are forecast over several years. This forecast provides the opportunity to recognize the potential for improved RevPAR levels, as indicated by the market conditions affecting each individual property. Discounting these forecasts results in an estimate of present value that takes into consideration the “below stable” cash flows that characterize the near term, but also recognizes the recovered levels anticipated in the future.

Under this methodology, it is also possible to develop an estimate of stabilized value, that is, the value at the point in time when the property and market are expected to have attained a stabilized level of operations. In some respects, this estimate of value can be considered the “recovered” value, and may provide some strategic direction as well as comfort for those owners dismayed by the indicated value of their properties in the current market. 

Conctac
Anne R. Lloyd-Jones
HVS International
372 Willis Avenue
Mineola, NY  11501
516-248-8828
516-742-3059 FAX
 

Revenue up 28 percent at luxury hotelier Fairmont 

 (Reuters) - Fairmont Hotels FHR.TO FHR.N , which runs luxury hotels worldwide, reported a 28 percent rise in fourth-quarter revenues on Thursday but net profit was down from the year-before quarter, when the company posted a special gain.

Fairmont, whose more than 80 hotels and resorts include the Banff Springs Hotel in Canada's Rocky Mountains and the Plaza in New York, posted net income of $11 million, or 14 cents a share, down from $49 million, or 63 cents a share.

Last year's fourth quarter included a one-time tax recovery gain of $51.4 million resulting from the spin-off of Fairmont from conglomerate Canadian Pacific Ltd., which was broken up.

Thirteen analysts polled by Thomson First Call had, on average, forecast net earnings of 14 cents a share.

Fairmont's operating income, however, rose more than two times to $32.8 million from $14.4 million in the year-ago quarter. The operating income, or EBITDA, does not include taxes, depreciation and amortization costs.

Fairmont's shares rose nearly 3 percent, or 95 Canadian cents, to C$33.73 in Toronto on Thursday morning. In New York, they climbed 2.2 percent, or 48 cents, to $21.97.

Chief executive William Fatt said Fairmont "continues to benefit from our balanced customer mix and geographic diversity. (Our) strength in the leisure segment has helped mitigate the effect of prolonged weakness in corporate demand."

Revenue rose to $125.6 million during the quarter from $97.7 million in the year-earlier period.

Fairmont, along with Canadian luxury hotelier Four Seasons FSH.TO has suffered from the fallout of the Sept. 11 attacks in the United States, which put a damper on tourism and sent the global economy into a tailspin. Individuals have started to travel again, but corporations show no signs of reviving their travel budgets.

During the fourth quarter, Fairmont's revenue per available room -- a gauge of profitability for hotel companies -- rose 12.3 percent to $88.71. Occupancy rates rose 6.3 percent to 55 percent from 48.7 percent during the three months ended Dec. 31, 2001.

"The current economic environment continues to present challenges that we expect to persist throughout 2003," Fatt said in a statement. "With few signs of an overall U.S. economic recovery, we are not anticipating an improvement in business travel in 2003."

He said Fairmont expects earnings before income taxes, depreciation and amortization to be between $215 million and $225 million in 2003. Last year, EBITDA was $198.3 million.

Net income should be between $80 million and $90 million and earnings per share in the range of $1 and $1.10, he said.

($1=$1.53 Canadian)

Buzz in Bangkok

Written By: 
Phil Golding  HVS International

Many hotel markets in the region are proving somewhat problematic for hotel investors, lenders, and management companies in securing opportunities. However, recent research conducted by HVS in Bangkok indicates that there is currently a buzz of activity in the hotel sector in the city. On the surface there is just one new five-star hotel opening, the 392- room Conrad Hotel, however this does not reflect the true picture of the likely changes in the branding and room inventory in the five-star hotel market in Bangkok over the next 18 months.   Table one sets out a list of hotel projects current underway or rumoured in Bangkok.

Project

No. Rooms

Location

Estimated Opening

Comment

New Hotels

 

 

 

 

Conrad

392

Wireless Road

Jan 2003

Mixed Use development

Sub Total

392

 

 

 

 

 

Hotel Extensions

 

 

 

 

Sukhothai Hotel

30

Sathorn Road

Late 2003

Extension of hotel and new spa facility

Sub Total

30

 

 

 

 

 

Current Conversions

 

 

 

 

Westin Hotel

388

Sukhumvit Road

Jan 2003

Conversion of Grand Pacific Hotel

Metropolitan

179

Sathorn Road

Mid-2004

Conversion of former YMCA

Sofitel Silom

454

Silom Road

Grand Opening Nov-2002

Conversion of Monarch Lee Garden Hotel

Sub Total

1,021

 

 

 

 

 

Rumoured Conversions

 

 

 

 

Riverside Hotel

550

West Bank of Chao Praya River

Completion of hotel shell / Former Sofitel Hotel

Ambassador Hotel

820

Sukhumvit Road

Rumoured re-development of site

Sub Total

1,370

 

 

 

 

 

Rumoured Hotel Projects

 

 

 

Proposed Hotel

400

World Trade Centre

Speculative

Proposed Hotel

350

Siam Paragon Project

Speculative

Proposed Deluxe Hotel

250

Rajadamri

Speculative

Sub Total

1,000

 

 

 

 

 

Total 

3,813

 

 

 

 

 

Source: HVS International Research

The opening of the Conrad, early January 2003, is likely to present immediate challenges and put pressure on the upper-tier centrally located five-star hotels situated along Ratchadamri and Sukhumvit Road. Such upper tier five-star hotels include the Grand Hyatt, The Regent, Le Royal Meridien, the JW Marriott and the Sheraton Grande. Furthermore, the extension of 30 suites at the Sukhothai will further intensify competition. The likely pressure on ARR in the upper tier hotel sector is likely to have a knock-on effect on the rate potential of lower positioned five-star and four-star deluxe hotels, leading to ARR in Bangkok remaining under pressure.

The five-star supply of hotels eased slightly during 2002 with the closure of the Siam Inter-Continental hotel, ending the hotels 35-year reign in the city. However, with many re-branding and conversion projects under way the short-lived ease on supply is likely to be reversed.

Current conversions include the renovation and rebranding of the Grand Pacific Hotel as a Westin Hotel, to be managed by Starwood. The rebranding of the hotel follows the recent acquisition of a considerable share of the hotel by the Narula family from Lai Sun Development Company. In the Sathorn Road area, the former YMCA building is being converted to an upscale boutique 179-guestroom five-star hotel. The former YMCA building hotel was acquired by Singapore’s HPL in 2000. The grand opening the Sofitel Silom is expected during November 2002, this hotel was converted from the former Monarch Lee Garden Hotel. 

In addition, there are further rumoured conversion projects, including, the completion of the former Sofitel Riverside Hotel, along the banks of the Chao Praya River, and the re-development of the site currently occupied by the Ambassador Hotel. Due to the size of the Ambassador Hotel site it has been rumoured the site could be re-developed into two hotels or a mix-use development including an upscale hotel component.

Further rumoured new developments include a proposed five-star hotel at the World Trade Centre, a hotel project as part of a mixed-use development on the site of former Siam Intercontinental Hotel and a proposed five-star deluxe hotel located within close proximity to Ratchadamri.

The current buzz in Bangkok is certain to lead to international hotel brands to dominate the market at a greater level than has been experienced previously. Whether this will lead to improvements in market wide occupancy levels and growth in the current average room rates will remain to be seen.

 

Contact:

Phil Golding
Associate Director
HVS International
Singapore
100 Beach Road
#28-10/13 Shaw Towers
Singapore 189702
+65-293-4415
+65-293-5426 Fax  

 

Cambodia’s tourism minister “extremely disappointed” over events

The TravelWeekly editorial team reports from Phnom Penh where they were catching flights to Singapore and Hong Kong this morning in the aftermath of last night’s attacks against Thai interests in Cambodia’s capital.

Cambodia’s tourism minister Veng Sereyvuth has expressed “extreme disappointment” with last night’s incident in Phnom Penh which saw attacks on Thai interests including the Thai embassy, Bangkok Airways’ offices and two Thai-owned hotels – Juliana Hotel and Royal Phnom Penh Hotel.

In a telephone interview with TravelWeekly, Sereyvuth said, “It is very unfortunate – this incident is a major loss to Cambodia’s tourism.”

Coming at the tail end of a highly successful ASEAN Tourism Forum, the attacks came at a bad time. This is Cambodia’s peak season and several hundred ATF delegates are still in the country on post-tours.

At ATF, Cambodia’s prime minister Hun Sen, had promised the government’s commitment to “sustained peace”.

Sereyvuth said, “I’m very sad at what happened. My first concern was for the lives of my friends in the industry and their staff. I’ve checked and they are all safe and sound.”

He added, “These are extremists groups who went out of control. How can you attack the embassy of a foreign country? This is just not on.”

He stated the government was committed to bringing back social order and “there is no need to panic”.

Rioting erupted in Phnom Penh last night as thousands of Cambodian students stormed the Thai embassy, setting fire to the main building.

The Cambodian army was deployed to quell the rioters, who were eventually dispersed by military police after shots were fired into the air.

Following last night’s incident, Thai International and Bangkok Airways stopped flights between Bangkok and Phnom Penh.

Sereyvuth said flights between Bangkok and Siem Reap were operating as normal and the situation in Siem Reap was calm.

ATF delegates in Siem Reap this morning reported heavy security around Thai-owned interests and at the airport, whilein Phnom Penh, TravelWeekly reporters en route to the airport observed looting, fires and a heavy army presence.

NHL and NHLPA Sign Multi-Year Partnership Agreement with Starwood Hotels & Resorts

/BUSINESS WIRE/ - The National Hockey League (NHL), National Hockey League Players' Association (NHLPA) and Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) today announced a multi-year agreement that makes Starwood properties in the United States and Canada the official hotels and resorts of the NHL and NHLPA.

Starwood's sponsorship activities will kick off this weekend at the NHL All Star Weekend and 53rd NHL All Star Game.

Under the agreement, Starwood, and particularly its Sheraton Hotels & Resorts brand, will support League jewel events such as NHL All-Star Weekend, NHL All-Star Block Party and the NHL Entry Draft. Starwood will further support its NHL/NHLPA partnership through a media commitment that includes advertising in USA Today's NHL-themed bonus sections and through NHL publications. A Starwood/NHL Award of the Month will be developed, criteria to be determined, tied to joint brand attributes.

In addition to the marketing alliance, the NHL and NHLPA will utilize Starwood properties for League and Players' Association events, meetings and travel. A unique program has been developed that will utilize NHL players as Starwood spokespersons and enroll them in the company's award-winning frequent guest program, Starwood Preferred Guest, enabling players to earn Starpoints good for travel at Starwood's properties worldwide. The NHL will work with Starwood to develop a program that can be used by NHL Member Clubs.

"The NHL is excited to announce a partnership with the leading worldwide brand in the hotel and resort category," said NHL Group Vice President, Corporate Marketing, Andrew Judelson. "This strategic alliance will enable both Starwood and the NHL to leverage the strength of each others brands to further grow our businesses."

"Sheraton's partnership with the NHL provides us countless opportunities to reach our target demographic -- affluent business travelers -- in key U.S. and Canadian markets where Sheraton boasts more than 200 hotels," said Norman MacLeod, Executive Vice President of Sheraton Hotels & Resorts. "Sheraton has spent several years improving the brand, investing more than $1 billion primarily in renovations, and we continue to look for unique marketing opportunities to promote the 'new Sheraton' in fun and exciting venues, and NHL and the great frozen game certainly provide us that."

"We are pleased to begin our partnership with a world class organization like Starwood," said Ted Saskin, NHLPA Senior Director. "Starwood's commitment to NHLPA members will provide excellent exposure for our great athletes, and I am confident our members will have more opportunities to stay at Starwood properties on a worldwide basis in the years to come."

In addition to Starwood's partnership with the NHL, Starwood is also the official hotel company of the PGA TOUR.

About Starwood Hotels & Resorts Worldwide, Inc.

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 750 properties in more than 80 countries and 110,000 employees at its owned and managed properties. With internationally renowned brands, Starwood is a fully integrated owner, operator and franchisor of hotels and resorts including: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W brands, as well as Starwood Vacation Ownership, Inc., one of the premier developers and operators of high-quality vacation interval ownership resorts. For more information, please visit www.starwood.com.

NHL is a registered trademark of the National Hockey League and is property of the NHL and its teams. All Rights Reserved  

Dubai Hotel Show grows in line with Middle East hospitality industry expansion

AME Info  -  The continuing growth of the Middle East hospitality industry will be reflected when The Hotel Show, the region's leading exhibition for hotel suppliers, draws another record number of exhibitors and visitors to Dubai in its fourth year

Launched in 2000 by event management and marketing specialists Streamline Marketing, the show has grown each year, and the region's hospitality industry can again look forward to a bigger and better showcase for their products and services at Airport Expo Dubai from May 19-21, 2003.

“Billions of dollars are being invested in hotel construction and expansions in the Middle East as governments invest heavily in tourism,” said Joanne Evans, director of Steamline Marketing. “Just as new hotels need a huge range of products and services, there's a constant demand for refurbishment and upgrading of existing hotels, meaning huge opportunities for suppliers.”

The Middle East's stature as a business hub has been boosted by an increase in conventions and exhibitions, while tourism promotion, and top international events, have added to the region's appeal to travellers. Annual international tourism is expected to increase to 69 million in 2020.

Held under the patronage of H.H. General Sheikh Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, UAE Minister of Defence, and Chairman of the Department of Tourism and Commerce Marketing, The Hotel Show creates a “one-stop-shop” hotel supplies opportunity for hotel owners, operators and developers.

Great Hotels of the World announces American presence

USA expansion will double company size

30 January 2003 - Great Hotels of the World, the global luxury hotel marketing alliance, will launch in the USA this year to target American consumers, effectively doubling the potential outreach for member hotels.       

Members will now be able to tap into the two key powerhouses behind luxury worldwide travel: Europe and the USA.  As part of this natural expansion the company has recruited an experienced team to manage 4 offices across America and separate editions of the Great Hotels of the World niche directories are to be published in autumn 2003 for the American market. 

Peter Gould, Chairman of Great Hotels of the World, commented, "Since the formation of the company in October 2001, Great Hotels of the World has primarily focused on appealing to European

 uxury travellers.  We have, in effect, been a global company with a regional focus.  Our expansion into the States will give us a considerable global presence from which our members can expect to

benefit greatly.  After all, 85% of all luxury travel in the world is generated by the USA and Europe."

Managing Director of Great Hotels of the World USA, Alan Levine, will oversee offices in New York, Chicago, Miami and Atlanta.  His team expects to increase the global membership of Great Hotels of the

World by 100 hotels within their first year.  A primary aim for the team will be to attract members from within the Americas.  Initially, Great Hotels of the World USA will produce 3 directories: spa, golf and a general programme which will incorporate the romantic and incentive members. 

Benefits to members of the USA programme will mirror those extended by the European programme and will include a feature spread within the appropriate directory, a hotel entry on www.ghotw.com, a

dedicated Account Manager and use of the Great Hotels of the World branding and logo.  Additionally, members will be able to  choose from an à la carte menu of personalised services to meet their

specific needs be it PR, sales blitzes to meeting planners or travel trade relations. 

About Great Hotels of the Worl

Launched in October 2001, Great Hotels of the World  is a privately owned company that represents 187 of the world's greatest hotels and resorts in 4 niche sectors of luxury travel: golf, spa, romantic and incentives.  Comprehensive glossy directories are published annually for each of the programmes.  Beautifully

illustrated with colour photography, each entry spans 2 pages and features detailed information on the facilities and activities available.  Membership of each programme is by invitation only and is limited to exceptional hotels within the recognised niche lifestyle markets

TravelCLICK Names Loews Hotels "E-Marketer of the Year"

Award Presented at HSMAI Travel Industry Awards Gala

Additional Three Regional Winners Honored

Chicago, IL (January 29, 2003) - With electronic distribution of hotel room nights approaching $18 billion in annual worldwide revenues, TravelCLICK and the Hospitality Sales and Marketing Association International (HSMAI) honored excellence in electronic marketing at the HSMAI Travel Awards Gala in New York.

TravelCLICK presented the second annual HSMAI/TravelCLICK E-Marketer of the Year award to Loews Hotels at last night's dinner. Charlotte St. Martin, executive vice president of marketing for Loews Hotels, accepted the award. In addition, three individual hotel properties, each representing a region of the world, were also recognized as  "2002 E-Marketer of the Year" award winners.

The 2002 E-Marketer Award winners are:

HSMAI/ TravelCLICK E-Marketer of the Year - Loews Hotels
Brand/Chain E-Marketer of the Year - Loews Hotels
The Americas E-Marketer of the Year - Four Seasons Hotel Boston
Asia/Pacific E-Marketer of the Year - The Peninsula Hong Kong
Europe/Middle East/Africa E-Marketer of the Year - The Savoy London

"All four of the award recipients share the consistent quality we looked for in selecting the HSMAI/ TravelCLICK E-Marketer of the Year: aggressive pursuit of control over their e-commerce," said Bruce W. Mainzer, senior vice president of marketing, TravelCLICK.

This year's e-marketer award selections, like last year's, were driven by booking performance achieved in electronic channels. Each e-marketer winner is the highest performer in their category, based on electronic bookings through GDS and the Web and superior marketing strategy.

HSMAI/TravelCLICK E-Marketer of the Year - Loews Hotels
Loews Hotels was selected as the Brand/Chain E-Marketer winner based on its strong performance in growing its electronic bookings year over year. Loews Hotels was selected as the overall E-Marketer of the Year Award for its superior integration of e-marketing strategies including the deployment of technology, a system-wide rate re-structure, well-planned property and corporate electronic media campaigns, and tracking of results across its 18 properties.

Standardizing the rate structure made the properties easier to view, sell and manage on the GDS. Loews also restructured their Web site to complement the new rate structure and provide customers their best rates. 

The brand utilizes GDS advertising extensively - an average of two to three campaigns per property per year. In addition, the company executes corporate campaigns that complement local hotel property initiatives.

"Loews employs electronic advertising and uses electronic tracking tools to monitor, analyze and fine-tune our e-marketing strategies," said St. Martin. "Loews is a believer in e-marketing because it enables us to target our guests with specific offers. It's not the shotgun approach; it's the laser sharp approach. We've had a response rate of 29% on some direct and e-marketing campaigns."

"Compared to traditional media, it's the difference between night and day," said Teresa Surin, vice president, revenue management, Loews Hotels. "E-marketing and the technology we employ allow us to be nimble and react at a moment's notice."

The Americas E-Marketer of the Year - Four Seasons Hotel Boston
The Four Seasons Hotel Boston, the only five-star, five-diamond hotel in Boston, is recognized for excellence in rate and availability strategy combined with effective e-marketing.

Instead of discounting, this hotel utilized electronic marketing channels to increase demand from corporate, group and transient markets. The Four Seasons Hotel Boston then utilized TravelCLICK's Hotelligence report to competitively benchmark their electronic marketing and continually maximize their revenue from GDS and consumer online channels.

Asia/Pacific E-Marketer of the Year - The Peninsula Hong Kong
The Peninsula Hong Kong earned its award for its strategic focus on e-marketing. This 300-room luxury hotel kicked off their electronic marketing plan for 2002 with a complete audit of the room and rate information on all electronic channels. By monitoring their competition, The Peninsula Hong Kong was able to zero in on adjusting rates while maintaining rate integrity.

The hotel drove traffic to their Web site by marketing an advance sale rate aggressively on their own Web site and on the GDS. The hotel also used intelligence tools on a daily basis to monitor bookings by channel and rate-code in order to refine and adjust their e-marketing messages. On a per room basis, the Peninsula drove the highest electronic revenues and electronic room nights among its competitors. 

Europe/Middle East/Africa E-Marketer of the Year - The Savoy
A 237-room luxury property in London, The Savoy achieved the position of the top-producing non-U.S hotel on Orbitz. Great timing, execution and placement of The Savoy's marketing message on Orbitz were keys to their success.

The Savoy also conducts bi-annual audits of rates and rooms showing in all of the GDS systems; and completely revised its own Web site to ensure the best rate strategy. The Savoy uses a number of electronic marketing capabilities, including a templated electronic newsletter, to customize offers to specific customers and market segments. The Savoy was a 2001 TravelCLICK E-Marketer Award finalist.

"To achieve results, successful hotels demand evaluation measures from their e-marketing partners, as well as tools that help maximize their control over their business," said Mainzer. "E-marketing is not a special science. E-commerce doesn't change basic marketing principles, it just makes them more dynamic and makes those who stay on top of their game more successful."

About TravelCLICK

TravelCLICK (www.travelclick.net) is the leading provider of solutions that help hotels and other travel industry suppliers maximize net revenue from electronic distribution channels. TravelCLICK's competitive benchmarking reports provide hotels with price and booking performance information unavailable through any other source. The company's exclusive electronic marketing networks allow hotels and other travel related suppliers to target promotional messages to specific travel agents, consumers, and group meeting planners when they are booking travel. Established in 1996 and headquartered in the Chicago area, TravelCLICK operates in more than 140 countries around the world. The company has over 6,000 clients, including national and international companies such as Accor, Air France, Avis, Best Western International, British Airways, Choice Hotels, Fairmont Hotels & Resorts, Four Seasons Hotels & Resorts, Grupo Posadas, Hilton Hotels Corporation, Hyatt Hotels & Resorts, Kempinski Hotels & Resorts, Leading Hotels of the World, Loews Hotels, Lufthansa, Marriott International, The Peninsula Group, Radisson, The Ritz-Carlton Hotel Company, SAS, The Savoy Group, Shangri-La Hotels, Sol Melia, Starwood Hotels & Resorts, Thistle Hotels, USAirways, Virgin Atlantic and Wyndham Hotels & Resorts.

HVS International Announces Resort Development Services Group;

Appoints Mark Earle as Managing Director

Mineola, New York, January 24, 2003 - Stephen Rushmore, President of HVS International, a leading hospitality services firm, has announced the formation of the Resort Development Services Group within the HVS Timeshare Consulting Services division of HVS International and appointed Mark Earle as the Managing Director.  The Resort Development Services group will provide acquisition and development services including growth plan execution, branding and marketing alliances, owner representation and supervisory services for operations during vacation ownership product sales, and assistance with securing partners and financing for vacation ownership  projects.

In making the announcement, Rushmore said “This HVS group was created to meet the complex demands of vacation ownership and mixed use resorts, both of which represent the fastest growing segments of the hospitality industry.”

Kathy Conroy, President of HVS Timeshare Consulting Services added, “The mission of HVS Resort Development Services will be to assist HVS International clients in both the new development and conversion of existing resort assets through our expertise and the contributions of strategically selected partners.  Mark and his group now enable HVS to assist clients in implementing and executing the development plans recommended by the firm’s consulting group during the feasibility and planning process.“

Prior to his joining the HVS organization, Earle was a 22-year veteran with Marriott, where he successfully tackled numerous development assignments with emphasis on international and domestic full-service and luxury hotel, resort, and fractional ownership projects.

Most recently, as Vice President of Resort Development for Marriott International’s fractional ownership division, Mark developed projects generating $2 billion in total sales, including the award-winning landmark Boston Custom House conversion.  He was also instrumental in launching the Ritz-Carlton Club development pipeline and producing its inaugural project in St. Thomas, U.S. Virgin Islands.

Earlier, he spearheaded Marriott International’s franchise presence in the United Kingdom by generating a 12-deal pipeline of hotels, working from Marriott’s London office.  As a Marriott full- and limited-service hotel developer, he produced 26 new hotels with 6,100 rooms and negotiated management contracts for hotels valued at more than $50 million.  As director of hotel business planning, Mark conducted comprehensive market analysis, feasibility studies, and business plans for 22 hotels totaling 6,850 rooms.  Included is Marriott’s pivotal Marquis Hotel in New York’s Times Square and Palm Springs’ famous Desert Springs Resort.  In his earlier Marriott years, he opened new markets for Marriott’s chain restaurants.

Mark has a master’s degree from Cornell University’s School of Hotel Management and has since lectured at Cornell, as well as at industry development conferences.  He is a member of several industry associations including the American Resort Development Association, the Cornell Hotel Society, and the Cornell Real Estate Council.

China’s Tourism revenue surges to $ 523b; arrivals up 9pc

SCMP - China's tourism industry continued its robust growth last year, with revenue surging 11.4 per cent to 556.6 billion yuan (HK$ 523.2 billion).

The main factors behind the increase were long domestic holidays and an increase in foreign travellers.

The number of arrivals grew 9.9 per cent to 97.91 million. Overall foreign tourists, excluding visitors from Hong Kong, Macau and Taiwan, rose 19.7 per cent year on year to 13.43 million.

The China National Tourism Administration revealed last month that the increase in foreign arrivals was helped by the slowdown in global tourism caused by the risk of terrorist attacks in other destinations. Meanwhile, arrivals from Hong Kong rose to 61.87 million, representing a year-on-year increase of 5.65 per cent. Tourist arrivals from Macau grew 19.98 per cent to 18.92 million, while more than 3.66 million Taiwanese visited the mainland last year, up 6.35 per cent.

More than 16.6 million mainland residents travelled abroad last year, representing a rise of 36.84 per cent.

Australia: Ramada Aims For Middle Market As It Surveys Hotel Scene 

The Age - Ramada is back in Australia, with big plans to open more than a dozen hotels across the country over the next few years.

The managing director of Ramada International Hotels, Reas Kondraschow, yesterday made a flying visit to officially open the Melbourne Ramada on Flinders Street.

The Melbourne Ramada, together with a new hotel in Adelaide, marks the return to Australia for the global chain since it left in the mid-1990s.

A change of ownership at Ramada International in 1997 - it is now owned by the Marriott group - has signalled a return to a more aggressive growth strategy. That shift has coincided with Mr Kondraschow's rise to the top at Ramada.

"We are the fastest-growing international hotel chain in the world right now," he said. "In 2001 we had 26 hotels, now we've got 148 hotels, and by the middle of this year we'll have 200 hotels.

"In Australia, we've been looking to expand, and come back here, since 1997 and it was just a matter of finding the right opportunities. We'll now be looking to expand to every major capital city and some of the major provincial centres as well."

Ramada's vice-president for operations in Asia-Pacific, Robert Wilson, says he expects that there will be between 12 and 15 hotels established in Australia over the next three to four years.

"We're back, we're aggressive, we're contemporary and we want to grow," he said. "We will just look for like-minded developers to help us with our expansion here in Australia."

Ramada believes that its positioning as a four-star or middle-tier hotel group will mean it can avoid what has been widely reported as an oversupply of luxury hotels in Melbourne and other capital cities.

"We are the Holden Commodore of the Australian hotel market," Mr Wilson said. "We're well-priced and we hope we deliver the products. The guys at the top end . . . are finding it a bit tough right now."

Mr Wilson said that while establishing a hotel in Sydney was a priority, the city was the most competitive market in Australia. The company had yet to find a property it could take over.

"I think's it's more likely you'll see us next in Western Australia and Queensland," he said.

Mr Kondraschow said the Ramada strategy globally - especially in Europe - would be to form alliances with existing hotel chains and rebadge them as Ramada, after a refit.

He said he expected that at the group's rate of growth there would be at least 400 Ramada hotels around the world within four years - excluding the company's operations in the United States, which are run by Cendant.

"Our goal is not a race in numbers, of just trying to build hotels for the sake of building hotels, but rather offering results and getting a return for our major shareholder," he said.

 

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